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Senior Systems Engineer

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. 

As a Senior Systems Engineer on the Systems Engineering Team, you will be responsible for driving various initiatives in our Commercial and Federal Systems area serving multiple US federal agencies.  

This role will be an integral part of the overall System Engineering team and closely partner with both internal and external teams to manage vulnerabilities, scan results, patching/update/upgrade projects. The role requires technical understanding of systems engineering knowledge including operating systems (Linux), configuration management, change management, security scans, vulnerability analysis and remediation.

The position requires collaboration with many team across the enterprise to make sure all systems are meeting the company's SLAs for vulnerability and government compliance.

The position requires investigating vulnerabilities, formulation of solutions, deploy the solutions or collaborate with other teams that can solve the vulnerabilities.

What you get to do in this role:

  • Drive vulnerabilities findings to resolution by collaborating with other teams
  • Ensure all vulnerabilities are fixed within their SLA
  • Analyze the vulnerabilities and drive proper risk ratings based on mitigating controls in the environment and identify false positives
  • Identify and drive process and tooling improvements
  • Partner with external teams, such as compliance and security team, to maintain high standards of security to satisfy federal mandates. 
  • Create / Update / Enhance documentation and knowledge articles. 
  • Create adhoc queries and reports to aid in remediation efforts
  • Fix vulnerabilities as required, preferably by using automation or configuration mgmt tooling

Qualifications

To be successful in this role you have:

  • Ability to partner with peers who are globally distributed.
  • Strong organizational and communication skills and empathy for customers. 
  • Ability to learn new technologies in a fast-paced environment.
  • Ability to clarify ideas, problems, and solutions. 
  • Strong coordination & troubleshooting skills in handling Complex Incidents & escalations. 
  • Able to collaborate with multiple teams to drive their vulnerabilities to a resolution

The following is a list of technical requirements for this role: 

  • 4+ years of related experience.
  • Hands-on experience programming and developing in Python or Java.
  • Hands-on experience with large system designs and operations
  • Hands-on experience with Linux
  • Solid understanding of systems engineering concepts and components, such as DNS, Mail, Networking, System OS and hardware. 
  • Experience with security scanners, vulnerabilities and vulnerabilities resolution
  • Experience in cloud environments, such as AWS , Azure or Google Cloud

GCS-23

For positions in California (outside of the Bay Area), we offer a base pay of $123,300 - $209,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

 

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