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Intern - AI Solutions Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Customer-facing: You’ll be working with a trailblazing team, engaging with our customers on newly released AI-based solutions. Leveraging our solution validation framework, your everyday will be a mix of customer outreach, engagement planning & management, and business value tracking.

Intern Project Scope: 

  • Performance Evaluation and ROI Analysis
  • Stakeholder Feedback and Risk Assessment
  • Optimization and Resource Allocation
  • Alignment with Business Goals and Sustainability
  • Communication and Reporting 

Learning: You’ll be exposed to the realities of AI-based products: the hype, the expectations, the capabilities, the challenges, and the opportunities at a potentially paradigm-shifting moment in technology.

Qualifications

  • Currently enrolled in an accredited university as a full-time student pursuing a Masters or MBA degree in Engineering, Business Management, Analytics, Computer Science, Information Systems, Applied Sciences, or a related field.
    • 3 – 6 years of related experience
    • Able to commit to a 24-week internship from summer 2024  
  • Strategic mindset: able to drive product strategy that achieves substantial customer value and business outcomes; able to make trade-off decisions considering what’s desirable, viable, and technically feasible
  • Technical Skills: The candidate should have strong technical skills with the ability to curate synthetic data and work with data aggregation tools. Experience with AI would be an added advantage. Familiarity with the Now platform is a plus, but not required. 
  • Strong prioritization skills and the discipline to focus on high-impact activities.
  • Communication Skills: The candidate should possess excellent communication skills. They should also be able to create documentation from a new user's perspective and communicate the value of newly validated solutions to customers and partners. Top-notch written and oral communication skills.
  • Exceptional problem-solving and analytical skills and a proven process of data-validated, hypothesis-driven, experiment-tested decisions
  • Collaboration Skills: The candidate should have strong collaboration skills with the ability to partner with product design teams and work with cross-functional teams.
  • Analytical Skills: The candidate should have strong analytical skills with the ability to analyze customer needs and align them with the solutions we offer.
  • Creative Thinking: The candidate should have a creative mindset with the ability to come up with innovative ideas and solutions for improving the user experience and driving customer adoption.
  • Time Management: The candidate should be able to manage their time effectively and prioritize tasks to meet project deadlines. 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

 

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