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Staff Software Quality Engineer

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:  

  • Develop and execute functional & regression test suites for the testing requirements in the networking domain
  • Develop and execute performance/load testing scripts that drive realistic loads against the key business transactions.
  • Collect and report quality metrics from test execution.
  • Evaluate applied approaches & strategies for Performance/Automation testing and find the areas for improvement.
  • Collaborate with developers, architects and DevOps to design specific testing strategies for features being developed and automate them whenever applicable
  • Lead and mentor junior team members.
  • Collaborate with developers and product managers.
  • Generate comprehensive test plans, execute and automate them.
  • Support engineering organizations in troubleshooting and/or addressing issues with applications and dev/test environments


To be successful in this role you have:

In order to be successful in this role, we need someone who has:

• BE/ME in Computer Science, Computer Engineering or higher

• 9 to 12 years of experience in QA/Testing with hands-on experience in networking domain

• Understanding of network protocols (BGP/TCP/UDP/IP/SNMP/DHCP/DNS) and VLANs

• Solid experience creating test artifacts (Test Plans, Test Cases, and defects) showcasing a solid foundation in networking including routing, switching, security, and load balancing.

• Proven experience of working with cloud computing technologies (e.g. Azure, AWS, Google Cloud Platform, etc.) across Windows and/or Linux

• Experience in one or more automation languages (Python, Ansible, Golang, shell scripts, Terraform, PowerShell) desired.

• Passion for customer experiences and focus on delivering high-quality support.

• Experience working within a wide variety of automated and performance/load testing frameworks, including Java, JUnit, JMeter, Selenium, TestNG, and other open-source projects.

• Experience with CI/CD technologies

• Experience with SQL databases

• Strong oral and written communication skills.

• Exceptional debugging, testing, and problem-solving skills

• Proven ability to drive cross-team technical discussions and decision making.

• Strong aptitude and helpful attitude in providing excellent support to cross-functional organizations.

• Strong oral and written communication skills

• Experience in interacting and coordinating with many different software development teams to develop, test, deploy and report on product performance, quality, security and stability


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.


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