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HR Shared Services Rep

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

  • Deliver excellent customer service in response to Global HR queries from employees and managers, via the employee portal and live agent
  • Provide support to employees across all stages of the employee lifecycle
  • Egypt Administrative support (Benefits, Onboarding and Offboarding tasks (Form 1, Form 6, Clearance Form, Experience letter))
  • SME for Egypt related tasks (Onboarding, Offboarding, Labor Office Reporting/Tasks, Employment verifications and Offboarding letters)
  • Support on ad-hoc HR forms and requests requiring Arabic language​
  • Managing physical personnel files
  • Wet ink signing employment letters/addendums prepared by Global People Care
  • Ensure requests are resolved in an appropriate and timely manner within CARE service level agreements
  • Support Onboarding vendors when required
  • Enable our employees to self-serve on HR policy and process by creating, maintaining and continuously improving our internal knowledge base
  • Identify, resolve and escalate inconsistent, inefficient and incongruent processes, policies and practices to prevent and mitigate HR risk and compliance issues
  • Develop and maintain strong relationships with People Partners and Centers of Excellence, for example; Total Rewards, Payroll and Talent Acquisition. Ensure early identification of service issues and requirements
  • Use sound judgment and intuition to identify and escalate potentially litigious or problematic issues
  • Create and document new processes in SOP’s to be followed by the team
  • Participate in Trainings and User Acceptance Testing for new programs as needed



To be successful in this role you have:

  • Customer service mindset, with excellent verbal and written communication skills
  • Bachelor’s degree or equivalent experience
  • Ability to work in a high growth, fast paced environment
  • Accuracy and attention to detail
  • Ability to maintain confidentiality
  • High execution skills with ability to prioritize and multi-task

Preferred Skills

  • Experience using HR systems (Workday is a plus)
  • 3+ years in Human Resources or a centralized customer service environment
  • HR Qualification a plus

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.


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