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Director of Product Management - Conversational Experiences

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow

ServiceNow is the leading cloud platform for transforming the way people work. We are looking for a Director of Product Management to lead our Conversational Experiences product team, which is responsible for creating innovative and engaging solutions that enable our customers to interact with ServiceNow through natural language and voice.

We are seeking a dynamic and visionary Director of Product Management to lead and shape our Conversational Experiences product portfolio. As the Director of Product Management, you will play a pivotal role in defining and executing the strategy for our conversational interfaces, ensuring they align with our outcome of driving deflection down for our customers. You will collaborate with engineering, design, marketing, sales, and customer success teams to deliver impactful and delightful experiences that solve real customer problems. You will also mentor and coach a team of high-performing product managers, and foster a culture of customer-centricity, innovation, and excellence.

Responsibilities:

  • Define and communicate the product vision, strategy, and roadmap for Conversational Experiences, aligned with the company's goals and customer needs.
  • Lead and inspire a team of product managers to deliver high-quality products that meet customer expectations and business objectives.
  • Collaborate with cross-functional stakeholders to understand customer pain points, validate product ideas, and drive product adoption and growth.
  • Establish and track key performance indicators and success metrics for the product, and use data and feedback to inform product decisions and priorities.
  • Manage the product backlog, prioritize features, and define user stories and acceptance criteria.
  • Partner with engineering and design teams to ensure timely and efficient delivery of the product, and resolve any issues or dependencies.
  •  Represent the product and the customer voice internally and externally, and communicate product updates and roadmap to senior leadership, internal teams, and external partners.

 

Qualifications

To be successful in this role you have:

  • Bachelor’s degree in Computer Science, Engineering, Business, or related field, or equivalent work experience; MBA or advanced degree preferred.
  • 10+ years of product management experience in enterprise software, cloud, or SaaS products, with a focus on conversational interfaces, AI, or related technologies.
  •  Proven track record of delivering successful products that solve customer problems and drive business outcomes.
  • Deep understanding of conversational AI, natural language processing, voice technologies, and user interface design principles.
  • Strong leadership, communication, and collaboration skills, with the ability to influence and motivate teams and stakeholders across the organization.
  • Exceptional analytical, problem-solving, and decision-making skills, with the ability to use data and customer feedback to drive product direction and priorities.
  • Passionate about creating innovative and engaging products that delight customers and users.

For positions in the Bay Area, we offer a base pay of $207,300 - $362,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

 

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