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Senior Onboarding Delivery Instructor

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

As an integral member of ServiceNow’s Global Sales Enablement team (GET), the Senior Onboarding Delivery Instructor is responsible for delivering onboarding programs for new hire sellers, sales leaders, and other go-to-market roles. Your primary responsibility is to ensure that new hire sellers are equipped with the necessary skills, knowledge, and tools to excel in their roles. You will collaborate with various departments to develop and implement effective training strategies that align with the company's sales objectives.

The role is a highly collaborative that involves working with key stakeholders in the Onboarding team, Global Sales Enablement Team, subject matter experts in the field, as well as engaging with new hires throughout their learning journey.

The role is focused on onboarding sales new hires by doing the following:

Training Delivery:

  • Be the lead delivery instructor of onboarding curriculum for new hire sellers and sales leaders, covering product knowledge, sales techniques, industry insights, customer value realization, and the sales operating model
  • Use various training methods like presentations, role-playing, and hands-on activities
  • Deliver onboarding curriculum in both VILT and ILT settings
  • Leverage expertise and empathy to be a credible facilitator and coach for new hire sellers and sales leaders
  • Provide ongoing coaching and support to new hires to reinforce learning and address individual needs


  • Work closely with stakeholders in the Global Enablement Team and throughout the business to stay updated on new enablement offerings that train on product development, sales techniques, industry insights, and other market trends
  • Collaborate with other Global Enablement Team members to design and deliver a holistic learning journey for sellers and sales leaders

Incorporate Feedback:

  • Leverage surveys to gather feedback from new hire sellers and sales leaders to continuously improve and evolve onboarding content
  • Collaborate with stakeholders in the Global Enablement Team and throughout the business to identify areas for improvement and tailor onboarding programs accordingly

Onboarding Documentation:

  • Partner with Instructional Design team to maintain onboarding documentation, manuals, and resources for ongoing reference

Technology Integration:

  • Leverage technology and e-learning platforms to enhance the onboarding experience
  • Stay informed about advancements in training technologies and incorporate relevant tools into the training process


Our ideal candidate:

  • Must reside in the Santa Clara, CA area, to support programs delivered from ServiceNow’s Santa Clara headquarters
  • Thrives in a fast-paced environment, is a master communicator, can distill substantial amounts of information into simple concepts and can build effective working relationships cross-functionallyBachelors / master’s degree or equivalent
  • 5+ years’ experience in enablement as a trainer or leader of enablement programs
  • Experience developing and deploying global enablement programs at-scale for multiple personas
  • Strong facilitation skills, both in person and virtually
  • Understanding of and/or experience delivering enablement to software sales roles
  • Understanding of adult learning principles, enablement design and development processes with a focus on sales-specific programs and outcomes
  • Effective communication, critical thinking, and interpersonal skills
  • Aptitude for learning new techniques and tools
  • Work with SMEs (both internal and external) to capture knowledge and real-world experience to be delivered within enablement initiatives and programs
  • Ability to maintain an elevated level of productivity in a fast-paced, team environment while managing multiple competing priorities

For positions in the Bay Area, we offer a base pay of $143,300 - $250,700,   plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.


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