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Program Coordinator — Partner Experience Services

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

This person will work with stakeholders from across the Global Partnerships and Channels organization to plan, design, and execute various high-touch partner enablement and training events. We are looking for a very specific set of requirements, as we need someone who can effectively design and deliver enablement events and has a strong marketing and communications skillset. In order to be considered, a candidate must have each of the following experience present on their resume:

· Proven experience designing, delivering, and executing in-person and virtual events.

· Experience with design, communication, and marketing of events, including but not limited to webinars, email, and social media campaigns.

· A proven track record of successfully managing and delivering projects with multiple complex workstreams and multiple stakeholders.


What you get to do in this role:

We are looking for a self-starter to design and execute in-person and virtual enablement events for the ServiceNow partner community. The ideal candidate will be able to dive in and:

· Collaborate with cross-functional teams to plan, create, and execute partner events designed to provide partners with the tools, resources, and knowledge to be successful.

· Help with strategy and planning for regional partner enablement events; manage events from design through delivery utilizing project management tactics.

· Create registration pages, email marketing communications, graphics, banners, landing pages, and other assets to promote events and boost attendance.

· Collect, monitor, and analyze event data to improve partner experiences.

· Design and deliver executive-level presentations to communicate ideas and information to event stakeholders and participants.

· Create new and interesting ways to connect with partners through in-person and virtual event experiences.


To be successful in this role you have:

· 2+ years’ experience in partner ecosystem organizations within IT or software with a demonstrated track record of successfully executing enablement programs for partners

· Proven project management experience

· Passion for Partners and the ServiceNow community

· Experience managing events in a virtual work environment preferred

· Understanding of the training and certification industry preferred

· Excellent verbal / written communication skills

· A scrappy self-starter attitude with a steadfast commitment to quality

· The ability to problem-solve and innovate in a fast-paced environment

· Excellent collaboration and teamwork skills

· A strong working knowledge of MS Office applications, including Word, Excel, and PowerPoint

· Knowledge of graphic design tools and event management software experience is a plus

· Survey design, and analytics background is a plus

· Experience working with a virtual global team is a plus

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.


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