Skip to main content

Partner Advocate Director

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We are looking for a Partner Advocate Director to work as a trusted partner to our SVP, Global Partnerships & Channels by driving cross-functional alignment to ensure a great experience for ServiceNow’s partners and engagements.

What you get to do in this role:

  • Optimize the Partner engagement process for the ServiceNow SVP and team from first meeting to deal execution
  • Ensure team is leading partner engagements with excellence via strategic partnerships with sales teams, thorough and thoughtful briefing documents, compelling and relevant meeting materials and best-in-class follow ups
  • Prioritize which Customers and Partners Executives spend time with, working with regional sales and product leaders
  • Establish a deep understanding of all ServiceNow’s product offerings and incorporate this into customer discussions / solutions
  • Operate as Partner Engagement lead for the ServiceNow SVP on the most complex Customer meetings / initiatives
  • Work with Sales, Product, Engineering and Industry leadership teams to problem-solve and resolve key customer issues that are stalled
  • Deepen customer/partner relationships: work with the Sales and Customer Success organizations to proactively engage top customers and partners
  • Lead quarterly reporting of team performance to demonstrate the impact and reach of President / Product GM customer engagements
  • Expand the team while sustaining gold-standard performance and high operational efficiency

 

Qualifications

To be successful in this role you have:

  • 10+ years of work experience (or 5+ years post-MBA or equivalent higher-degree), preferably in management consulting, sales/GTM strategy & ops, tech strategy & ops
  • Preferred candidates will have a combination of strategy, business operations and sales experience
  • Track record of managing and developing high-performing teams
  • Exceptional learning agility and influencing skills. Must thrive in a dynamic environment
  • Demonstrated success understanding and fulfilling complex internal or external customer needs; problem-solver mindset
  • Sharp business judgment, ability to see "big picture" and to prioritize
  • Executive presence, excellent verbal and written communication
  • Ability and willingness to travel up to 50% of time

For positions in California (outside of the Bay Area), we offer a base pay of $161,000 - $281,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

 

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.