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Data Center Engineer – Liquid Cooling/GPU-GenAI

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.  Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.


The Data Center Engineering team is focused on building and supporting best in class data center environments. We are an integral part of the ServiceNow Enterprise Cloud and are devoted to the ideal of 100% resiliency in our data centers and supporting systems. 

What you get to do in this role:

  • You will be a member of the Data Center Engineering team that is responsible for global infrastructure design, standards, and architecture.
  • Use your expertise in data center engineering to architect, implement, communicate, execute, and streamline processes including but not limited to infrastructure design, data center design and tooling.
  • Help develop, document, and evangelize a catalogue of standards and best practices for data center services.
  • Function as the Liquid Cooling/GPU-GenAI SME for the Data Center Services organization.


To be successful in this role you have:

  • 6+ years of relevant experience in data center engineering.
  • IT professional with technical leadership experience and skills in data center engineering focusing on elements that include liquid cooling, thermal, and/or mechanical system, and rack design.
  • Broad experience in the data center environment and technologies that includes high performance compute, storage, and GPU/accelerators. Networking experience a plus.
  • Understanding and experience with liquid cooling components (e.g. cold plates, manifolds, heat exchangers, couplings).
  • Practical expertise in data center implementation of liquid cooling systems.
  • Experience with supporting or managing data center infrastructure and systems, including power, mechanical and environmental.
  • Deep technical understanding of data center facilities and infrastructure including power, HVAC, structured cabling, rack management and security/compliance.
  • Excellent organizational skills and the ability to collaborate with multiple teams in a large scale, distributed environment is required to be effective in this role.
  • Communication experience and interpersonal skills, with the experience communicating and partnering effectively within all levels of the organization.
  • Experience training and mentoring technicians and/or engineers.


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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