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Vice President, Enterprise AI

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Vice President –  Enterprise AI

Digital Technology

ServiceNow is one of the fastest-growing enterprise software companies with $8 billion+ in revenue and hurtling towards $20 billion in revenue.  AI is transforming the way we work, the way we develop products, and the way we operate the business.

We are seeking a Vice President of Enterprise AI to bring technical expertise and thought leadership in AI’s future, establish common rules for AI development, deployment, governance of AI, ensure we’re pursuing the most promising use cases, and insist that investments in AI deliver value.

We believe AI capabilities should be built everywhere across ServiceNow because compelling use cases apply to every role and team. The talent to build our AI-enabled future is working in every business function, and in Digital Technology we will build the ecosystem that powers their success. At the center of this AI ecosystem, we must bring the enterprise program together so that it is seamless, sustainable, and creates exponential value.

The Role

The Vice President of Enterprise Artificial Intelligence is responsible for bringing together the technical execution, vision and strategy of AI initiatives across ServiceNow.

We are looking for an AI technical expert who is a shaper, influencer and transformative leader who can connect the dots of data, AI, and our enterprise businesses.  You will drive the technology AI and Data governance, data pipelines, model-build environments, AI operations and educate and influence AI across Now on Now. Key Deliverables include:

  1. Build AI capability within the Digital Technology organization, custom models, and leverage 3rd party AI applications and tools to help build a comprehensive AI tech stack.Bring together the Enterprise AI program by shaping and coalescing AI use cases across the company and ensuring organizational alignment.
  2. Build AI solutions, such as customer satisfaction, revenue growth, cost reduction, and operational efficiency.
  3. Establish the protocols and platform for scalable federated AI development across ServiceNow.
  4. Ensure the governance of data sets and AI models with focus on risk management, performance management of the models, and value management.
  5. Through inspirational leadership, lead a team of AI engineers, researchers, and program managers, and collaborate with other senior leaders and stakeholders to deliver innovative and impactful AI solutions that enhance the company's products, services, and operations.
  6. Educate the company on AI, use-case applications, and provide thought-leadership in human-machine interaction, adoption, and value realization.
  7. Influence ServiceNow business and technology cultures to orient towards AI.

Key Responsibilities

  • Define and communicate the company's Enterprise AI vision, mission, and roadmap to internal and external audiences.
  • Build and mentor a high-performing AI team that fosters a culture of excellence, innovation, and collaboration.
  • Drive the development and deployment of AI solutions that address the company's business challenges and opportunities and deliver measurable value and competitive advantage.
  • Ensure the quality, reliability, scalability, and security of the AI solutions, and adhere to the best practices and standards of AI ethics and governance.
  • Monitor and evaluate the performance and impact of the AI solutions and identify and implement opportunities for improvement and optimization.
  • Stay abreast of the latest trends, developments, and best practices in the AI field, and leverage external partnerships, networks, and resources to enhance the company's AI capabilities and reputation.



  • 8+ years of relevant experience in TECHNICALLY leading and managing AI projects and teams in a fast-paced and dynamic environment.
  • 15+ years as a dynamic, scaling enterprise data and/or platform, application, software development leader, including 5+ years in an executive role.  
  • Strong working knowledge and expertise in various AI frameworks, tools, platforms, and methodologies, such as TensorFlow, PyTorch, Keras, Scikit-learn, AWS, Azure, Google Cloud, etc.
  • Prior experience in AI development and engineering.
  • Proven Leadership experience driving enterprise product development and delivery in $10B.+ revenue stream.
  • Proven track record of delivering successful and impactful AI solutions that address complex and diverse business problems and opportunities.
  • Master's degree or PhD in Computer Science, Engineering, Mathematics, Statistics, or related field, with a focus on AI, machine learning, deep learning, natural language processing, computer vision, or related areas.
  • Excellent communication, presentation, and interpersonal skills, with the ability to articulate complex and technical concepts to diverse audiences and stakeholders.
  • Strong leadership, strategic thinking, and problem-solving skills, with the ability to inspire, motivate, and empower the AI team and the broader organization.
  • High degree of creativity, innovation, and passion for AI, and a commitment to ethical and responsible AI practices.

We are passionate about our product and live for our customers. We are hungry and humble, but we have high expectations.  Joining ServiceNow is an opportunity to better yourself personally and professionally while solving real, 21st century enterprise computing challenges.

For positions in the Bay Area, we offer a base pay of $274,100 - $465,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located and is subject to change based on work location.


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.


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