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Project/Program Management Specialist - Partner Ecosystem

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

  • Execute and coordinate Family Release twice a year ensuring Partners have access to the latest assets and enablement is executed in a timely manner
  • Execute and coordinate Store Release twice a year ensuring Partners have access to the latest assets and enablement is executed in a timely manner
  • Execute and coordinate the introduction of all new products (NPI), supporting Partner Capacity and Practice targets. 
  • Lead the Program Management for our Partner Enablement plan with GenAI.
  • Track and update internal new product tool, as well as any other tool or deck with the latest status for NPI/GenAI so that leadership understands the output of our efforts in a timely manner. Identify any risks on time and inform leadership of any mitigation plans.
  • Work cross-functionally with other partner-oriented teams across the organization I.e., (Partner Marketing, Partner Solutions and Partner Programs) to ensure a holistic Partner approach 
  • Strong project management skills throughout the project lifecycle (e.g., requirements gathering; stakeholder management and communication; and driving tasks on a timeline to completion) 
  • Provide key data analysis of enablement programs to ensure that the team is delivering impactful resources
  • Identify gaps in knowledge and processes - and work with all levels of leadership (internal and external) to ensure rapid deployment of training and tools needed to address those gaps 



  • Minimum of 3 - 8 years experience in partner ecosystem(mandatory) organizations within IT or software with a demonstrated track record of successfully executing enablement programs for partners 
  • Bachelor’s degree required; MBA or advanced degree preferred 
  • PMI-PMP certification is a plus 
  • An understanding of what motivates our partner community, our internal stakeholders and our sales organizations 
  • Familiarity with customer/partner relationship management system analytics
  • Ability to maintain a high level of productivity in a fast-paced, team environment while managing multiple competing priorities 
  • Diplomacy, integrity, and presence that enables you to work effectively at all levels within a large heavily matrixed organization 
  • A positive demeanor, with a sense of purpose and the ability to enjoy doing the most impactful work of their career 
  • Passion for Partners and the ServiceNow Community 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.


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