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Reporting and BI - Lead

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The role:

ServiceNow is currently looking for someone ambitious and energetic to lead our efforts in creating standardised, insightful, and self-serve reporting across the global FP&A and business finance teams. As a leader of Management reporting and data visualisation, this role will focus on rapidly operationalising key analysis models, dashboards, and reports used across all functions. The preferred candidate will have experience driving self-serve reporting and its adaptability, partnering with cross-functional teams, having a good functional knowledge to understand requirements with ease, and creating insightful analysis and models. They will work closely with leaders and process owners within Finance to enable data-driven decision making and operational excellence.

What you get to do in this role:

  • Work with end-users to design and build reporting and customisations to meet their requirements and advise on the best BI solutions
  • Identify process improvements to streamline data collection and report creation.

  • Analyse and consolidate data to produce periodical reporting utilising various data sources and interaction with various lines of business and Operations area
  • Work on end-to-end implementation of BI projects for developing a portfolio of scorecards, KPIs, reports, & dashboards
  • Design and develop complex dashboards and reports using Power BI
  • Drive and increasing adaptability of self-serve reporting across orgs


In order to be successful in this role:

  • Have proven experience in visual analytics best practices, development processes, and knowledge of typical BI & analytics tools and technologies (Power BI, Tableau, etc.)
  • Minimum 6+ years of experience in Business Intelligence (Power BI desktop, Power BI desktop Pro, DAX formulas, Power BI Service, Power Automate, and Power BI report server), and other related IT development technologies like MS BI Stack (MS SQL Server, Data verse, SSIS, SSAS, SSRS), and MS Excel PowerPivot
  • Functional Knowledge of Financial Planning & Analysis processes, forecasting and reporting, Headcount, Revenue, Bookings, and other SaaS related metrics
  • Experience in optimising dashboards with focus on usability, performance, flexibility, and standardisation.
  • Preferable to have some level of experience with tools such as Alteryx, RPA, Python, etc.
  • Well versed with latest trends in analytics, business intelligence and data visualisation
  • Proven track record of delivering high-quality solutions in a fast-paced environment
  • Excellent Data Modelling skills (RDBMS concepts, Normalisation, dimensional modelling, star/snowflake schema etc)
  • Microsoft Power BI certification is a plus
  • Ability to present analysis in a clear and compelling manner
  • Able to work with teams and clients in different time zones
  • Able to quickly acquire and develop new capabilities and skills
  • Ability to manage multiple projects and deadlines
  • Mentor team members as needed
  • The position requires some overlap with morning PST time-zone to allow hand-off and review meetings with US partners.



Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.


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