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Staff Inbound Product Manager (AI Product)

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:  

  • Define & Communicate product priorities/roadmap and build consensus with stakeholders
  • Convert complex user problems into developer focused backlog, prioritise & groom with scrum team
  • Keep pace with fast evolving market trends and dynamics around Generative AI  and incorporate learnings in building AI Products
  • Own the complete lifecycle of the Product/Feature from incubation to user adoption
  • Communicate extensively with cross functional senior leadership
  • Lead by influence to align multiple teams towards a common product vision 


To be successful in this role you have:

  • Experience in Leading, growing, building, managing, and scaling world-class products as Product Manager
  • Minimum 8+ yrs. of Product Management experience in AI/ML development and 10+ years of overall experience
  • Should have worked on at least one end to end AI/ML Solution as a Product Manager, Data Scientist, UX Designer  or ML Engineer
  • Strong technical communication skills to drive and deliver AI/ML platform solutions for AI Practitioners
  • Experience in building or Exposure to Products, Platforms & Technologies used in AI/ML development cycle

Nice to Have

  • Experience of conducting Product discovery exercises to define, execute & deliver user needs
  • Experience of delivering user experience improvements with Generative AI
  • Experience in building and managing Enterprise Products/Platforms with end to end product life cycle exposure
  • Exposure to MLOPs and LLMOPs ecosystem
  • Bachelor's degree in Computer Science or related field
  • MBA from the Tier-1 Institutes

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.


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