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Staff Senior Product Manager, Responsible AI

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:  

Job Description 


We are looking for a highly motivated Sr. Product Manager, Responsible AI to be part of our cross-functional AI Governance & Responsible AI team of product managers, engineers, legal experts, risk experts, and researchers who are building an ethical and trustworthy approach to building responsible AI solutions for our customers. You will be responsible for defining the vision, strategy, roadmap and operationalizing our Responsible AI program within ServiceNow, as well as ensuring that ServiceNow meets the highest standards of quality, fairness, accountability, and transparency when building & delivering AI products. 


  • Develop and communicate the program vision, strategy, and roadmap for Responsible AI across the organization and to external stakeholders. 
  • Define and monitor the key performance indicators and success metrics for our Responsible AI & AI Governance program. 
  • Lead and mentor a cross-functional team of responsible AI experts across the organization who are responsible for defining and delivering ServiceNow’s Responsible AI vision & roadmap. 
  • Operationalize AI Governance & Responsible AI policies with engineering, design, research, legal, risk, policy, and compliance teams to ensure that our Responsible AI strategy meets customer & market expectations. 
  • Design and deliver comprehensive Responsible AI training, and continuing education programs for ServiceNow employees and customers 
  • Establish and maintain relationships with key customers, partners, and thought leaders in the Responsible AI domain 


To be successful in this role you have:

  • Bachelor's degree or higher in Computer Science, Engineering, Business, or related field. 
  • 7+ years of experience in product management, preferably in AI, machine learning, or data science domains. 
  • Strong knowledge and passion for Responsible AI, including the technical, ethical, social, and legal aspects of AI. 
  • Proven track record of delivering high-quality, user-centric, and impactful AI products and initiative. 
  • Excellent communication, presentation, and stakeholder management skills. 
  • Ability to work under uncertainty in a fast-paced environment 

Nice to have: 



For positions in the Bay Area, we offer a base pay of $181,100 - $316,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.


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