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Principal Product Manager, Hyperscaler & Multi-Cloud

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description


The Now Platform is the core technology layer that empowers everything at ServiceNow, from our best in class SaaS offerings to our partner and developer ecosystem and as a standalone PaaS offering. As ServiceNow continues to aggressively grow and innovate in AI, Data and Workflows, we are looking for a strong professional to join our Product Team defining ServiceNow’s Hyperscaler Product Strategy & Roadmap. This is a unique opportunity to shape and execute the next-generation product strategy for a $100B+ company.

Reporting to the Director of Multi-Cloud Product, you will be a key member of a small team that drives strategy, roadmap, and cross-functional initiatives for the Cloud Product Organization.

What you get to do in this role:  

  • Lead hyperscaler/ multi-cloud product strategy that sets us up for success as we look to grow to $10B+ in revenue
  • Communicate product priorities, build consensus and build strong roadmaps
  • Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
  • Work with multiple teams (engineering, legal, strategy, etc.) to guide projects through development and bring high-quality products to life
  • Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
  • Communicate complex problems into easily understood requirements and provide solutions
  • Develop and deliver multi-mode communications that convey a clear understanding of the needs of different audiences.


To be successful in this role you have:

  • You have 8+ years of industry expertise working on IaaS, SaaS and Multi-Cloud deployments as a Product Manager
  • You have domain experience with all big hyperscalers and you know their strength & weaknesses
  • You have a strong history of shipping products that users love with demonstrable success
  • You collaborate well-cross functionally – with engineering, sales, legal, and marketing – to get an organization working together towards strategic objectives
  • You can take in evidence, integrate information from multiple sources, derive meaning from it, and make critical decisions in a fast-paced environment
  • You have experience seeing and implementing the big picture on platform enablement, serving an ecosystem of different personas, from internal developers to end users to platform partners
  • You have strong technical knowledge and the ability to work closely with world-class engineering partners to devise strategies, solve for complex system interdependencies, and build performant and scalable solutions to serve customer-facing applications
  • Effective communicator, able to convey complex ideas in a clear, concise manner both verbally and in slides; comfortable in business as well as technical discussions
  • Strong people development and leadership skills; able to manage extended or virtual teams
  • Self-starter who thrives and can multitask in fast-paced and often ambiguous environments.


For positions in the Seattle metro/Kirkland areas, we offer a base pay of $158,500 - $277,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located,and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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