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Senior Product Manager - Global Cloud Services - Observability

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We're looking for a passionate, driven Senior Product Manager to define product vision and lead the development of innovative Cloud Observability and analytics solutions for the ServiceNow Cloud.

These solutions will empower internal operations and development teams by providing:

  • Real-time access to service telemetry data for faster troubleshooting and root cause analysis.
  • Advanced machine learning capabilities for proactive anomaly detection and performance optimization.

You'll drive the product roadmap, prioritize features based on user needs, and collaborate with geographically distributed engineering teams to deliver solutions that:

  • Reduce mean time to resolution (MTTR) for incidents.
  • Increase uptime of critical ServiceNow applications.
  • Improve developer productivity through faster issue identification.

What you get to do in this role:

  • Conceptualize and drive execution of end-to-end Observability and analytics solutions leveraging telemetry data from the ServiceNow platform.
  • Deliver quick prototypes (e.g., wireframes) to validate user needs and demonstrate solution value.
  • Own product delivery, defining user stories with clear acceptance criteria and working with development teams to ensure successful implementation.
  • Partner with internal operations and development teams to understand user personas and pain points related to ServiceNow observability.
  • Continuously improve product development processes by establishing repeatable workflows and collaborating with teams for optimal efficiency.


To be successful in this role, you have:

  • A minimum of 5 years of experience in product management or a related field, with a focus on Observability and Analytics solutions.
  • Experience building cloud-based products and understanding of SaaS delivery models.
  • Strong user research and product strategy skills.
  • Experience collaborating with cross-functional teams (engineering, product, operations) to bring products to market.
  • Bachelor’s degree in computer science, Information Systems, Data Science, or a closely related field (or equivalent experience).

Preferred Qualifications:

  • Experience working with (or in) operations or SRE teams.
  • Familiarity with commercial observability offerings (e.g., Honeycomb, New Relic, Datadog, Splunk).


For positions in the Seattle metro/Kirkland areas, we offer a base pay of $137,000 - $233,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.


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