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Sr Inbound Product Manager - Public Sector Industry Vertical

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Overview: Looking for experienced Product Managers who are entrepreneurial and proactive in spirit. They will be agents of change in building core functionality to enable Global Public Sector customers to fulfill their missions.

Key Attributes:

  • Product Ownership | Candidate should demonstrate a track-record of owning issues and seeing them to completion. Especially when the problem is nebulous and complex.
  • Execution | Candidate should be proactive in the action they take. They should work to get to the root cause of an issue rather than treating the symptoms and shouldn’t be waiting for someone to tell them what to do.
  • Analytical |Candidate should understand how to interpret information and how to apply it in action. They should always be looking for ways to scale problems.
  • Skilled Communicator | Candidate should be able to communicate and manage cross-functional teams to get results.

What you get to do in this role:  

  • Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue
  • Communicate product priorities and build consensus
  • Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
  • Work with multiple teams to guide projects through development and bring high-quality products to life
  • Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
  • Communicate complex problems into easily understood requirements and provide solutions
  • Develop and deliver multi-mode communications that convey a clear understanding of the needs of different audiences



    To be successful in this role you have:

    • 5-10 years of overall work experience
    • Balance of Product Management experience at start-ups/small companies and large/prominent companies.
    • Experience building and launching products for external, paying customers
    • Impact their work has made (e.g. X% increase in adoption; increased revenue from A to B, etc.)
    • Experience working in an agile/scrum environment
    • Experience creating, owning and driving product road maps
    • Experience with end-to-end product delivery > discovery, ideation, requirements/specs, delivery, data analysis/customer feedback
    • Experience collaborating with software engineers, architects, UX and other stakeholders
    • Strong oral and written communication skills > able to communicate complex concepts clearly and concisely 
    • Can articulate/demonstrate innovative thinking

    Nice to have:

    • Experience with government agencies | Has experience working with Federal, State and local government agencies in either the United States or abroad. Understands the agencies’ mentality and how they work.
    • Undergraduate education from a top Indian university
    • MBA from a top Indian university

    Additional Information

    ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

    At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

    If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

    For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

    Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.


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