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Global Digital Sales Business Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

As the Global Digital Sales Business Manager, your charter will be to partner with the Global Digital Sales VP to orchestrate and execute against the organizations priorities, projects in-quarter, FY, and out years.    This individual will participate in run-the-business activities, project manage cross-functional initiatives, as well as execute initiatives within Digital Sales.   The Digital Sales Engine is fueled by insights, organization rigor, and repeatable motions and there are multiple mission critical programs and initiatives in play. 

What you will do in this role:

  • Assist in developing, communicating, and executing a multi-faceted plan to grow business 
  • Collaborate with business partners across Operations, Solution Sales, Sales, Marketing, Solution Consulting, Industry GTM, Customer Success, Enablement and Partners to drive alignment on go-to-market strategy; ensure alignment of priorities and goals.
  • Coordinate out-year planning to ensure the organization continues to scale to support growth expectations
  • Incubate and develop emerging programs that are deemed strategic investments to help us grow and scale
  • Maintain close connections with Digital Sales Leadership team to understand impact, key issues and opportunities


To be successful in this role, we need someone who has: 

  • Experience with Digital/Inside Sales and operating in a high volume, high velocity space
  • Understands how to operationalize a sales team with a “Partner First” motion
  • Strong vision for how the tech stack can ignite a digital motion
  • Thrives in a fast growing, fast paced, constantly changing environment
  • Strong operational mindset with a focus on building organizations to scale
  • Optimistic and strong work ethic, someone who is ready for a challenge
  • Demonstrates humility, excellent team-building, organization, and listening skills

Skills that include:

  • Strong Project/Program Management skills and a history of building out sales programs to support Digital/Inside Sales teams (volume / velocity)
  • History of demonstrated skills establishing sales operational best practices and problem solving through ambiguity.
  • Proven ability to navigate and collaborate through complex organizations and projects
  • Expert level excel and PowerPoint skills is a MUST.
  • Strong Sales Leadership background at first line level or above.
  • Concise communicator adept at delivering clear and succinct messages.
  • Strong organization, communication, teamwork, presentation, problem-solving, and time management skills.
  • Ability to work majority EST hours with flexibility to support the demands of a Global Sales Org
  • Ability to travel 10% of the time.


  • A Bachelor’s degree required; an MBA is a plus.
  • 5+ years experience in Digital/Inside Sales leadership, within a matrixed selling team environment in the enterprise software space required.



Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.


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