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Senior Executive Communications Specialist, STEP

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

As a member of the STEP (i.e. product, engineering, and customer success) Executive Communications team, you’ll help us bring to life our goal to engage, inspire, and activate employees to live our purpose and values. Everything moves quickly at a high-growth company, and we’re looking for someone who is comfortable working across the many facets of our team. This includes acting as a project manager for STEP employee programs and initiatives as well as supporting our STEP team communications ecosystem.


How you’ll do it:

· Ecosystem – Let's start at the top... our STEP team communications channel strategy. You’ll learn and model the best practices we’ve created to keep communications centralized, simple, and engaging.

· Team operations and editorial calendar/support – You will help develop operational rigor around communications and programs for STEP executives and employees while helping to drive engagement.

· Project management – You’ll make sure work flows seamlessly across the STEP team as we execute milestone moments including Town Halls, Ask Me Anything sessions, newsletters, awards programs, and other key activities. You’ll also manage feedback communications including surveys and know when to pivot based on survey data.

· Innovation – In our ever-changing world, we know it’s more important than ever to innovate how we communicate. You’ll help us develop new approaches to engage our audience and keep them updated.

· Global Communications team alignment – Partner with others across the broader Communications team to ensure alignment and impact in everything we do.

If you’re hungry to build a career in executive and employee communications, this is a great opportunity to develop world-class communications skills with growth potential across the team and business.


Who you’ll work with:

Our team works with the STEP executive leadership team and other partners across the company to deliver amazing experiences to our people. You’ll partner across the Office of the President, Communications, Now Productions, Visual Storytelling—just to name a few. Your day-to-day partners will be on the Executive Communications team. We’re laser-focused, yet flexible, and are always up for a new challenge.


Who you are:

You know how to create an engaging communications experience – whether it’s online, at an event, or hybrid in our new world of work. You love to get creative, be part of team, and have good decision-making skills. Your strong communication and project management skills help you influence others. And, your writing and PowerPoint skills are top-notch.


· 5+ years internal and/or external communications experience (experience in the technology sector and with customer-facing employees a plus)

· Outstanding written and verbal communications skills, confidence to develop and present ideas

· Experience with Poppulo or other content management and publishing systems

· Excellent planning, organizational, and project management skills

· Creative, visual storyteller (excellent PowerPoint skills a plus!) with an eye for detail

· Resourceful and motivated communicator who can independently prioritize shifting workloads in a high-growth, ever-changing environment

· Bachelor's degree in journalism, communications/public relations or related field

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.


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