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Principal Inbound Product Manager - Cybersecurity

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We are seeking a highly skilled and experienced Principal Product Manager with a focus on Cybersecurity to join our talented team. As the Principal Product Manager, you will play a pivotal role in shaping and driving the strategic vision for our cybersecurity product portfolio. You will collaborate closely with cross-functional teams, leveraging your expertise to deliver innovative solutions that address the ever-changing challenges in the cybersecurity landscape.

What you get to do in this role: 

  • Lead the strategy, execution, and overall success of the SecOps product.
  • Lead and facilitate engagement with customers and field teams in the planning of the product roadmap, as well as prioritize features based on their input.
  • Effectively manage the roadmap, ensuring consensus and coordinating with a team of engineers and designers to deliver high-quality user experiences on schedule.
  • Generate compelling, market-validated use cases and spearhead ideation sessions.
  • Clearly articulate the value proposition at various levels, tailoring the message for different audience types such as customers, partners, decision-makers, business professionals, sales teams, and industry analysts.
  • Drive product launch activities in collaboration with product, field, and marketing teams across ServiceNow.
  • Maintain a proactive research stance, staying abreast of changes in market needs and the competitive landscape to influence product direction and provide support to the sales organization.
  • Establish measurable business and technical metrics, defining success criteria for your product, and actively monitor progress against the set roadmap to achieve these objectives.
  • Serve as the voice of the customer, offering a valuable business perspective on the product's value proposition.


To be successful in this role you have:

  • 8+ years of overall experience and 5+ years in Product Management
  • Experience with enterprise software, services and business models – including direct interaction with customers and partners.
  • Experience developing customer-centric product strategy and aligning that with long-term company growth objectives.
  • Strong prioritisation skills and the discipline to focus on high impact activities
  • Excellent analytical, collaboration, verbal, and written skills.
  • Capable of influencing, interacting, and collaborating with senior business leaders as well as technical and design teams.
  • Solid project management skills with the ability to work in a fast-paced, team environment and provide consistent, high-quality output on several concurrent projects
  • Self-motivated and team-oriented; able to work autonomously and effectively as part of a geographically dispersed team.
  • Technical aptitude to self-validate solution approaches, assess initial feasibility, and drive discussions with architects and engineers

Desired skills:

  • Familiarity with agile development methodologies.
  • Proven experience as a Product Manager, with a focus on cybersecurity products.
  • Strong understanding of cybersecurity concepts, threat landscapes, and industry best practices.
  • Working knowledge of modern development platforms and languages – Java, JavaScript, relational databases and SQL, AJAX, JSON, XML, SOAP, REST, and associated frameworks
  • Experience building SaaS products and API Integrations.


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.


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