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Manager, Employee & Executive Communications

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

About this role:

We are looking for a Manager of Employee & Executive Communications who will oversee communications within the Marketing organization, an integral part of our Strategy & Corporate Affairs function, while also supporting communications to the broader team. The successful candidate will help create and drive communications and engagement programs that will enable the Marketing organization to grow, scale, transform, and achieve our bold business goals — all in service of helping ServiceNow become the defining enterprise software company of the 21st century.

You will bring your passion for storytelling and mastery of distilling complex information into easily digestible content to the role. You will seamlessly manage competing priorities, be a quick and creative thinker, excel at building relationships, be process-oriented, and bring rigorous attention to detail to everything you do.

You’ll work collaboratively with business partners, executives, and stakeholders to create inspiring, effective, and engaging communications that drive awareness and understanding of our strategic business priorities and transformation programs, shape culture, and build communities through compelling content and engaging stories. You will team with senior leaders, program/project managers, key business stakeholders, and communicators on high-visibility projects and programs to provide strategic counsel and guidance on ideal messaging, channels, and creative content approaches to drive engagement and employee action.

What you get to do in this role:

  • Develop and execute Marketing-focused communications and engagement programs that support our strategic business priorities.
  • Create and execute Strategy and Corporate Affairs-focused communications that tie to and support company priorities.
  • Produce emotional, relevant, and memorable internal and external omni-channel content, stories, and experiences rooted in our company and Marketing purpose and priorities, including high visibility programs such as our brand campaign, marquee pipeline driving events, and sports sponsorships, and continually experiment with content to drive engagement and business impact.
  • Work closely with business partners and communications colleagues to help design and execute Marketing all-hands, leadership meetings, and other experiential engagement experiences.
  • Collaborate with global communications colleagues to adopt and test listening or communications measurement tools; analyze insights and iterate plans accordingly.

Qualifications

To be successful in this role, you should have: 

  • Bachelor’s degree in English, journalism, marketing, communications, or related field.  
  • 8 years of experience in employee communications or executive communications.  
  • Creative, visual storytelling with an eye for detail.  
  • Amazing project management and communication skills.  
  • Extraordinary writing and editing skills.  
  • Experience creating employee engagement activations, experiences, and events.  
  • Love for storytelling and creating socially driven content that drives participatory change.  
  • Resourceful, self-motivated, and able to independently prioritize shifting workloads in a high-growth, ever-changing environment.  

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

 

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