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Senior Technical Program Manager, Family Release Deployment and Maintenance

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Join us at ServiceNow, a global leader revolutionizing the future of work! Situated in Sydney, Australia, we are inviting professionals like yourself to be part of our dynamic Deployment and Maintenance Release team.

If you are eager to join a fast-growing company, here is your chance to make a mark in the world of enterprise solutions.

This role 

The Release Deployment and Maintenance team facilitates the General Availability Family releases and all subsequent monthly releases. As a vital member of our team, you will dive into a fast-moving program, driving programs that deliver the latest in security and functional updates directly to our customers and partners. Imagine being the backbone that supports zero-downtime updates, empowering users to evolve continuously with our products.

What’s in it for you?

  • Meaningful programs: Lead significant maintenance release programs, from Patching to Hotfixes, making a direct impact on our service quality.
  • Collaborative Environment: Work alongside and learn from leaders across ServiceNow, shaping the future of our services and processes
  • Analytics Mastery: Turn data into stories, craft insights that guide our strategic decisions. Your analytical skills will directly influence high-level strategy
  • Operational Excellence: With your finger on the pulse of our patching operations, you will be able to optimize our processes, ensure we meet our goals


Who we are looking for 

  • Government Adjudication Required - Australian Citizen
  • A bright, curious mind with a Bachelor’s degree in a technical field
  • 3 to 5 years of experience in program management, ready to take on larger responsibilities
  • A knack for analytics and a proficient user of excel
  • Exceptional communication skills, capable of leading meetings and presenting ideas clearly

Desirable Skills and Experience 

  • ServiceNow application experience a plus
  • Experience with SaaS products
  • PMP & Agile certifications
  • Certification in process improvement methodologies (e.g. Six Sigma)

Why ServiceNow?

At ServiceNow, we are not just about software; we are about changing how the world works. Our innovative platform ensures businesses operate at lightning speed, with scalability and efficiency at their core. As part of our team, you will contribute to providing our customers with uninterrupted service, enabling them to thrive without missing a beat.

ServiceNow's DNA is built in purpose and values. We offer a culture of belonging, inclusivity, collaboration, and customer focus. 

Work-life balance and well-being are our topmost priorities.

We offer flexible work arrangements. 

We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong in aptitude and attitude can grow their careers through working with some of the most advanced technologies and talented professionals in the business.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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