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Director, Impact Go To Market Leader, Japan

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

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Job Description

In this role, you will be a key member of the Customer Outcomes Japan team reporting to the VP of Customer Outcomes and working closely with regional sales managers/. This is a key role supporting the positioning and sales of ServiceNow Impact across Japan working closely with CO and ACV sales leaders. Initially focusing on supporting key sales cycles in the VLE/LE segment, as the GTM motion matures you will take a leading role in scaling and supporting the motion to become business-as-usual and to support ongoing product development of ServiceNow Impact.


· Responsible for implementing and executing against the go-to-market strategy for ServiceNow Impact across Japan.
· Lead early deal cycles in the VLE/LE segments partnering closely with AEs and SAEs to craft the value proposition for customers and support sales cycles
· Manage and report the forecast for SN Impact across Japan working closely with the VP Customer Outcomes
· Be the SPOC for enablement and GTM activities associated with the introduction of SN Impact
· Build effective cross-functional working relationships with Customer Outcomes, ACV sales managers and AEs, Solution Consulting
· Align closely with the SN Impact global business unit to ensure 360 degree feedback is built into the product releases in the early stages
· Align closely with the Impact Delivery Leader in Japan to ensure seamless transition between sales and delivery
· Collaborate with the global SN Impact team and business operations teams on improvements to systems and processes to support SN Impact
· Coach sellers and assist leaders in adopting and driving our Value Based Selling Sales methodology
· Leverage field experience to provide input on Customer Outcomes long term GTM planning in areas such as – territory assignment, compensation model design, org design
· Work closely with the Offer development team on defining prescriptive Sales plays to accelerate the adoption of SN Impact
· Participate in Geo and Area Quarterly business reviews to provide insight, coaching, and updates on SN Impact priorities
· Create strong relationships with internal sales teams to create mindshare and GTM alignment with those teams


To be successful in this role you have:

· At least 10 years of experience in sales leadership with and significant customer facing experience
· SaaS/Cloud and/or Services selling experience ideally quota carrying
· Extensive track record in deal crafting, deal negotiation with senior customer executives · Strong strategic thinking including analytical and financial planning skills to meet and exceed quotas and targets · Experience in driving sales process and drive effective working relationships with Sales Operations · Ability to adapt and work effectively within a rapidly changing and growing environment
· Strong business and financial acumen
· Executive presence, strong verbal and written communication
· Be a trusted advisor to the senior leadership by leading high impact initiatives, thinking big and strategically, eye for detail and strong handle on execution.
· Outstanding organizational, communication, and interpersonal skills

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

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For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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