Skip to main content

Principal Product Manager (AIOps)

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:  

  • Product Execution - Collaborate closely with the engineering leadership to implement and deliver cutting-edge products.

  • Market and Competitive Analysis - Engage in comprehensive research and conversations with end users, customers, partners, and industry experts to understand market dynamics.

  • Product Strategy - Develop and articulate a clear strategy for the ITOM Health product line, identifying unique opportunities backed by strong reasoning.

  • Partnership Evaluation - Explore and evaluate synergistic partnerships and acquisitions to enhance solution offerings.

  • Product Enablement and Success - Work in tandem with the outbound product management, marketing, and pre/post-sales teams to ensure the product's success and market adoption.


To be successful in this role you have:

  • Experience - At least 8 years in product management, or a similar tenure as a solutions architect within the ITOM space, demonstrating a track record of successful product development and management.

  • Technical Expertise - A deep understanding of cloud-based solutions, particularly those focused on log and metric analytics. A solid grasp of AI/ML technologies and their application in IT operations tools is essential.

  • Systems Knowledge - Comprehensive experience with system, network, application, and observability solutions, showcasing the ability to navigate and innovate within these areas.

  • Decision Making - The capacity to balance potential and desire, making informed decisions based on what is technically achievable.

  • Strategic Thinking - A strategic mindset, with the ability to absorb new information rapidly and communicate effectively, making an impact.

  • Adaptability - Comfort with ambiguity and the capability to operate effectively within it, demonstrating flexibility and resilience.

  • Education - A Bachelor's or Master's degree in Computer Science is required, underscoring a strong foundational knowledge in the field.



Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.


From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.