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Communications Manager, MEA

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

  • Promote and protect ServiceNow's reputation by managing PR programs across ServiceNow's platform, products or corporate programs.
  • Develop PR strategies for driving media coverage, working with experts, executives, and the PR agencies for the Middle East and Africa region, with focus on KSA and UAE
  • Establish Middle East social presence including support of key executives with executive social where required.
  • Reporting to the Sr. Manager, South Communications, work with global and EMEA PR teams to guide successful launches, announcements, PR programs, and other awareness opportunities.
  • Monitor industry-related news and events to assess opportunities for rapid response and dedicated media outreach.
  • Create content, from press releases and blogs to infographics and executive briefing materials and creative briefs.
  • Lead integrated communications efforts partnering across the marketing and global communications organisation including working with the analyst relations, social media team, thought leadership, employee communications teams, events and other departments.
  • Cultivate and expand your relationships with top tier business and trade media and influencers.
  • Use customer stories to tell our story in an impactful manner.


To be successful in this role you have:

  • 5+ years of Public Relations experience, including PR agency experience
  • Experience creating impactful PR campaigns and the content to support
  • Passion for storytelling, for identifying trends and for writing
  • Solid understanding of the tech space
  • Experience working with international teams
  • Fluent in written and spoken Arabic and English
  • Ability to think strategically about the big picture and also recognise the role of data in decision-making and reporting
  • Proven record of influencing/advising stakeholders
  • Can-do, independent and proactive approach to work with a desire to manage projects from start to finish

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.


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