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Sr Sales Operations Analyst

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

  • Be the Subject Matter Expert of Process and Procedures for Sales Operations.
  • Become a CPQ/CLM Expert 
    • Ability to walk through e2e in CPQ/CLM all eligible quote scenarios.
    • Clear understanding of roles & responsibilities of SOPs as well as Sales/RAMs.
    • Understand common troubleshooting tactics and document for Sales Ops as needed.
    • Assist in reviewing incidents and driving resolution to production issues.
    • Working with Ops and DT to identify trends in issues, translate those to future enhancements as necessary.
  • Active participation in CPQ/CLM release cycles including:
    • User Acceptance Scenario preparation and review
    • User Acceptance Testing
    • SOPs process documentation
    • Assist SOPs with any questions or help during User Acceptance Testing
  • Assist Global Deal Teams with Flex (overflow) deals as requested

Qualifications

To be successful in this role you have:

  • 3-5 years of proven experience of Sales Operations in a software sales organization.
  • Organized, with excellent attention to detail and the ability to work in a fast-paced environment.
  • Proficient in PPT, Word, and Excel.
  • Experience with CRM, CPQ & CLM systems.
  • Strong listening, analytic and organizational skills.
  • Team Player with positive attitude ready to work in a fast-paced environment.
  • Excellent analytical and problem-solving skills with ability to drive conflict resolution.
  • Excellent interpersonal, written and verbal communication.
  • Ability to work in an aggressive, fast paced environment managing multiple priorities.

JV20

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

 

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