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Principal Data Architect

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description


We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

What you get to do in this role:

  • The Principal Data Architect is accountable for executing the vision and strategy for the organizations use of data.
  • Accountable for defining and maintaining the data architecture roadmap , offering advice and guidance to business stakeholders.
  • Ensure that data architect solutions align with business requirements and data policies and regulations.
  • Accountable for the choice of the toolsets required to design, build, manage and maintain the data storage facility within an agreed budget. You'll work closely with our business, DT partners and other data teams to deliver a simplified data solution ensuring that data is secure, available, and accurate to business stakeholders.




To be successful in this role you have:

  • 15 years minimum experience required.
  • Minimum of 3 years experience with data systems AI and ML
  • lead cross-functional teams and executing the data strategies from your vast experience.
  • Translate business requirements into data models that are easy to understand and used by different subject areas. Design, implement and build data models and pipelines that deliver data with measurable quality.
  • Be responsible for defining data architectural solutions leveraging the cloud tech stack available that are in line with the long-term business strategy.
  • Be accountable for the creation of data flows (operational / analytical) that show key data entities and any data required to implement solutions.
  • Work closely with business stakeholders to educate and engage in architectural and requirements analysis discussions.
  • Be accountable for the simplification the data estate by reducing the number of tools/data duplication utilized to gather data, this will include the design and management of data feeds, introduction of best practice including documentation and version control.
  • Be responsible for working closely with project team and raising risks. You will manage risks to mitigation, resolution, or acceptance.
  • Engage with senior management and playback options and opportunities considering time cost and quality.
  • Be accountable to ensure that any design, build and decommissioning and archive of.
  • Partner with product teams, data analysts and engineering teams to build foundational data sets that are trusted, well understood, and aligned with business strategy. 
  • Will improve existing systems, including what areas have gaps that need to be filled, and have started working with the team and stakeholders to scope and prioritize solutions.
  • Work proactively with stakeholders and establish strong working relationships and a mutual trust.
  • Will be accountable for the management and resolution of escalations from both external and internal stakeholders.


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.


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