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Staff Systems Engineer - Cloud Operations

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We are currently seeking a Staff System Engineer to support our on-premises customers. As a key member of the Cloud Ops engineering team, you will be responsible for supporting infrastructure related needs for on-premises customers to build/manage their environment to run ServiceNow products.

What you get to do in this role:

  • Assist in delivering and promoting end-to-end solution architecture roadmaps that guide product and service evolution.
  • Collaborate with development, infrastructure, test, and production support teams to ensure proper implementation of solutions.
  • Supporting built systems, web services, and automation tools that are thoroughly specified, documented, and testable.
  • Design solutions for replication, sharding and performance optimization.
  • Recommending code tuning/optimizations
  • Design scalable software and database architecture to support customer growth.
  • Researching and implementing new tools and technologies


To be successful in this role you have:

The candidate should have a strong background in systems architecture and engineering, an understanding of the components of software infrastructure, including hardware platforms, OS, virtualization, application, database, web and application servers. Prior experience in software development/engineering, release management/develops and managing large-scale server infrastructure is highly desirable. Strong Linux expertise is a must.  Other requirements:

  • 6+ years’ experience building and maintaining Linux-based systems
  • 6+ years’ experience working on one (or more) Relational Database technologies: MariaDB,  Oracle or PostgreSQL.
  • Strong problem-solving, leadership, time management, and critical thinking skills.
  • Investigate and discover on your own, being self-driven and accountable.
  • Strong experience with database/system performance analysis, capacity sizing and optimization
  • An in-depth understanding of the technology associated with operating a service or platform in the public or private cloud, including data centers, systems, networks, web applications, and relational databases.
  • Familiarity with networking and storage concepts such as routing, IP networking, DNS, load-balancers, block and file storage, etc.
  • Is comfortable designing, authoring, testing, and debugging code in a popular systems languages: Bash,  Python, Ruby, Perl.
  • Solid understanding of database replication/high availability, storage engines, system performance and benchmarking, performance analysis and capacity management
  • Familiarity with virtualization and cloud infrastructure technologies.
  • Candidate must have excellent communication skills and work well in a collaborative team environment. A CS/EE degree with 6+ years of proven, related experience is required.


For positions in California (outside of the Bay Area), we offer a base pay of $142,700 - $249,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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