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Staff Technical Program Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team & Role

United Technology PMO 

Join the hottest name in enterprise software today! ServiceNow, the fastest growing publicly held SaaS and Cloud Company, is transforming and reinventing the way large corporations are managing their processes by developing and delivering a comprehensive suite of cloud-based services for enterprise management.

Service Now’s Cloud Services Program Management team is responsible for program delivery across our global cloud environment, touching all elements of the cloud infrastructure from the data venter to the application layer. As a member of the team, you are passionate about the customer experience and service availability. You believe in delivering uncompromised high quality, scalable, and sustainable solutions. You have experience managing large cross-functional project teams with exemplary people and program management skills. 



What you get to do in this role:

As the Program Manager, you will be responsible for driving large, highly complex, highly visible programs, as well as having the opportunity to provide input on process improvement initiatives and provide ideas on how we can work more effectively for our Global Cloud Services organization. As a key partner to our architecture and engineering teams, you will develop and maintain strong partnerships with stakeholders, technical leaders, and business owners to deliver on strategic and tactical organizational initiatives. As well as strong project management experience, you will have a strong technical background gained in an engineering or operations role.  Program scope includes core infrastructure services design and deployment, onboarding new platform features across all functional teams (services and automations) and partnering on operationalization with operations teams.


To be successful in this role you have:

The ideal candidate is passionate about the customer experience and service availability. This role requires a systems thinker with strong problem-solving and analytical skills; you embrace new challenges, will innovate and be a team player. We need someone who is uncompromising in the delivery of high quality, scalable, and sustainable solutions. The successful candidate will have experience managing cross-functional technical teams and exemplary program management skills.  You must have excellent communication skills, both oral and written, and work well in an open, collaborative, dynamic team environment.  We like to have fun while we work, this person should too.

  • Demonstrated ability to build out scalable cloud systems and processes for complex environments.
  • Strong understanding of building scalable services, deploying new technologies, and implementations for multiple cloud environments.
  • Working knowledge of software deployment, system orchestration and software build/test best practices
  • Facilitation skills in leading planning meetings, reviews, and retrospectives
  • Exceptional organizational skills, with an ability to manage cross-functional and globally distributed project teams.
  • Embody excellent communication skills and work well in an open, collaborative, dynamic team environment.
  • Excellent negotiation, communications and presentation skills
  • Strong customer orientation
  • Experience with Agile tool and techniques:
  • Prior experience at a SaaS, PaaS or IaaS Cloud company a plus


Basic Qualifications

  • Bachelor’s degree or equivalent experience in Computer Information Systems (CIS), Management Information Systems (MIS), Computer Science (CS), or related technical field.
  • 8+ years’ project/program management with 4 years dedicated to running large engineering programs, ideally in an international setting.
  • 3+ years of relevant technical experience such as programming, systems or network administration, hardware/software or data center technologies.



For positions in California (outside of the Bay Area), we offer a base pay of $142,700 - $249,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.


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