Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
- Responsible for building and scaling the Moveworks AI cloud infrastructure and developer platform
- Closely work with platform, machine learning, search, data, and frontend teams, understand their DevOps and infrastructure needs, influence DevOps roadmap, and lead as well as execute on various projects
- Design, build, and manage the Moveworks cloud infrastructure across many regions / clouds ensuring security, scalability, performance, observability, resilience, and cost optimization
- Build and manage CI/CD pipelines with infrastructure as code and full automation to provision and manage Moveworks application stack across different environments
- Work with Moveworks’ security team on enhancing the security posture of the infrastructure
Qualifications
- 5+ years of experience in DevOps engineering
- Hands on technical member with a strong sense of ownership - proactively leading complex platform and infrastructure initiatives from conception through delivery and measurement
- Strong technical expertise in designing and building AWS (or other) cloud infrastructure with extensive experience in managing AWS security groups, IAM roles, Elastic Load Balancers, Cloud Formation, and other cloud services
- Strong knowledge of VPN, AWS VPC, DNS, etc. and experience in troubleshooting network issues
- Experience with deploying and managing Kubernetes clusters, Istio, etc.
- Working knowledge of disaster recovery process and security areas such as data backup and recovery, replication, AWS KMS, certificate management, encryption, penetration testing, vulnerability scanning, security tools, etc.
- Comfortability with tools such as Jenkins, Terraform, Ansible, Helm, etc.
- An appetite for working at a startup pace on challenging problems with a high degree of ownership
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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