Planning Operations Analyst, Singapore

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Join ServiceNow's APAC GTM Planning team as a Planning Operations Analyst, where you'll sit at the intersection of data, strategy, and execution. You'll partner cross-functionally with Sales, Finance, Marketing, HR, and global Operations to equip sales leadership with the analytical insight they need to make confident, high-impact decisions.

This role suits someone who is rigorous with data, thrives in a fast-moving planning environment, and brings a problem-solving mindset to complex, ambiguous challenges. Some schedule flexibility is required to support collaboration across APAC time zones, particularly during ramp-up periods.

What You'll Do

Support the annual APAC sales planning cycle — ensuring regional models are delivered ahead of fiscal year start and quota allocations are completed within agreed timelines
Maintain accurate quota distribution across segments and territories, supporting a healthy attainment curve across the seller population
Align regional planning outputs with corporate revenue targets throughout the planning cycle
Finalize territory assignments at fiscal year start and manage mid-year adjustments within defined SLAs
Support new hire onboarding and offboarding, including territory access provisioning and Territory & Quota assignments
Partner with the Commissions team to resolve sales compensation queries accurately and efficiently
Deliver reporting on headcount, new hire ramp progress, hiring gaps, and regional coverage risks
Maintain clear documentation of planning assumptions, territory frameworks, and quota methodologies — reviewed biannually
Apply AI tools to automate recurring planning tasks, reduce manual effort, and improve cycle accuracy

Qualifications

What You'll Bring

3–5 years in Sales Operations, Revenue Operations, or GTM Planning within an enterprise environment
Strong analytical foundation with advanced Excel proficiency and comfort working across large, complex datasets
Familiarity with Power BI, CRM platforms, and planning tools is a plus
Exceptional attention to detail — particularly in quota management, territory reconciliation, and data integrity
Clear, confident communicator who can navigate across Sales, Finance, HR, and global Operations stakeholders
Proven ability to manage multiple concurrent workstreams under tight, non-negotiable planning deadlines
APAC regional experience with an understanding of cross-territory sales org dynamics preferred

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.