Advisory Solution Consultant Platform, Data & AI (EMEA), Munich

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

As an Advisory Presales Solution Consultant for Platform, Data and AI, you are the technical and solution expert within our EMEA Commercial Specialist SC Hub. You partner with Solution Sales Executives across EMEA to help customers unlock business outcomes through ServiceNow's Platform, Workflow Data Fabric, RaptorDB, and Agentic AI capabilities.

You will work directly with senior stakeholders (CDOs, CIOs, Chief AI Officers, Chief Architects, Enterprise Architects) to translate complex AI and data capabilities into clear, measurable business value. You sit at the centre of customer transformation: shaping AI strategy early, designing solutions, and demonstrating the art of the possible.

This role is part of the EMEA Commercial Specialist SC Hub, covering Core Business Services, Technology Workflows, Risk and Security, and Data and AI.

What you will do

Technical leadership and solution delivery

Lead consultative discovery with C-suite stakeholders to define their data and AI strategy and co-create solution visions aligned to ServiceNow's Platform, Data and AI capabilities.

Design and deliver tailored solution experiences (demos, hands-on POCs, art of the possible workshops) that make the technical value tangible.

Act as the technical SME across the full sales cycle: qualification, RFI and RFP responses, architecture guidance, and adoption planning.

Provide thought leadership at customer briefings, industry events, and partner forums on AI, data, analytics, and enterprise transformation.

Collaborate across the wider EMEA SC team to build and scale reusable assets, demos, and best practices.

Share customer-driven product feedback with Product Management to influence the roadmap.

Mentor SC colleagues across EMEA and contribute to a strong culture of customer obsession.

Strategic advisory and executive engagement

Translate AI and data capabilities into executive narratives and decision frameworks for C-level audiences.

Lead briefings on AI operating models, governance, ROI, and responsible AI (privacy, IP, risk).

Build industry and workflow specific playbooks linking AI use cases to functional outcomes (IT, customer operations, employee experience, security).

Qualifications

5+ years in presales solution consulting, technical architecture, or solution delivery across AI, Data, Analytics, or cloud platforms.

Strong business acumen and the ability to translate technical depth into clear outcomes and ROI for senior stakeholders.

Hands-on familiarity with GenAI, LLMs, RAG pipelines, and Vector Databases. A working understanding of data fabric architectures, integration strategies, and modernising legacy data ecosystems for AI is a strong plus.

Comfort leading architectural and value-based discussions on advanced analytics and Agentic AI business solutions.

Proven ability to engage and influence C-level audiences, especially CDOs, CIOs, Chief AI Officers, and Enterprise Architects.

Knowledge of low-code, RPA, business process automation, and API management.

Experience integrating AI into business processes, decision-making, and workflow automation.

Fluency in English required.

Willingness to travel across EMEA (up to 40 to 50%).

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.