Sr Executive Assistant, Santa Clara

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

This will be supporting our President, Chief Product Officer and Chief Operating Officer. We are seeking a highly skilled and proactive (Secondary) Sr. Executive Assistant to join our team and provide critical administrative support to our President, CPO, and COO. This position offers the opportunity to work closely with executive leadership while ensuring that the President’s time is optimized, day-to-day processes run smoothly, and key projects are well-coordinated. The ideal candidate will possess excellent organizational skills and demonstrate a high level of confidentiality and professionalism in all aspects of their work.

Schedule and manage all internal meetings
Plan and manage all internal events, such as leadership offsites, quarterly product reviews, or meetings that involve senior leadership, ensuring logistical details are handled seamlessly.
Serve as a backup to the Sr. Executive Assistant to the President, CPO, and COO, stepping in when needed to handle administrative tasks such as managing schedules, handling communications, and organizing internal and external meetings.
Maintain consistent communication with all stakeholders to ensure that key tasks are completed and deadlines are met without disruption.
Help in the preparation and coordination of materials for meetings, presentations, and reports.
Manage and track ongoing projects, ensuring deadlines are met and relevant materials are prepared.
Act as a liaison between different departments to ensure alignment and timely execution of initiatives.
Manage Expense Reports: Oversee the submission and processing of the Executive’s expense reports via Concur, ensuring accuracy and timely approvals.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
10+ years’ experience supporting SVP and/or CxO
Highly organized with exceptional communication skills and ability to manage a variety of high priority projects from multiple management and professional levels
Ability to manage multiple tasks simultaneously and prioritize effectively across multiple channels: email, Teams, in-person engagements
Desire to grow and take on your own projects
Excellent communication skills, both verbal and written.
High level of discretion and the ability to handle confidential information.
Proactive problem-solving skills and the ability to think ahead to anticipate needs.
Professional demeanor and soft skills
Proficient in Zoom, Microsoft Office suite (Word, Excel, PowerPoint, Outlook, Loop), and Concur

FD21

For positions in this location, we offer a base pay of $126,800 - $221,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.