Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
What you get to do in this role:
- Calendar is the anchor — Lead strategic calendar management for the CPO, as well as her leadership team of VPs (3); curating meeting options, flagging conflicts, and delivering clear recommendations to enable fast, well-prioritized decisions across GBS, Procurement, and Workplace Services.
- Gatekeeper — Triage inbound requests with strong business judgment, protect focus time for leaders, and guard against schedule creep during high-stakes periods (quarter-end, planning cycles, board prep, and executive forums).
- Priority framework — Apply a clear meeting hierarchy: C-suite and board engagements first, followed by key external partners, customers, and internal stakeholders ensuring the CPO's time is always aligned to highest impact.
- Global coordination — Manage scheduling and logistics across time zones for a globally distributed leadership team with precision and professionalism.
- Judgment & discretion — Handle sensitive and confidential information with absolute discretion; know what to resolve independently vs. escalate to the Chief of Staff.
- Schedule stewardship — Be the voice of reason. Protect focus blocks, prevent over-scheduling, and ensure the CPO maintains a sustainable, business-aligned calendar.
- Chief of Staff partnership — Serve as a close operational partner to the CoS, supporting GBS-wide initiatives, executive prep, and cross-functional coordination across Procurement Operations, Sourcing, and Workplace Services.
- Business partnership — Opportunity to grow and to increase scope of role with providing support for strategic projects across GBS as well as the local landscape in South Florida.
- Travel & expenses — Arrange all travel within company policy, support visa/passport requirements, and manage leadership expense reconciliation via Concur.
- Team & culture — Coordinate GBS team events, offsites, and community moments that reinforce a connected, high-performing culture.
- Onboarding support — Assist with new hire setup including tools, systems, expense reporting, and travel onboarding.
- Issue resolution — Identify friction points within the organization and drive or facilitate solutions with diplomacy and influence.
Qualifications
To be successful in this role you have:
- 8+ years of EA experience supporting SVP-level or above leadership. Background in Finance and/or Business Operations, preferred.
- Proven ability to handle confidential materials with absolute discretion, particularly in a Finance or senior leadership context.
- Exceptional written and verbal communication skills with a high degree of professionalism.
- Strong diplomatic skills- navigate conflict, different personalities, and sensitive decisions with tact and emotional intelligence.
- Executive presence and stakeholder savvy; acts as an ambassador for the CPO and builds trust across all levels of the organization.
- Highly organized with the ability to manage competing high-priority requests across a matrixed environment.
- Proactive, calm under pressure, and solutions-oriented with sound judgment on calendar prioritization.
- Proficient in Zoom, Microsoft Office (Outlook, Word, Excel, PowerPoint), Box, and Concur. Claude and other AI systems/tooling experience is a plus.
FD21
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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