Staff UI/UX Designer, Santa Clara

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

About the Role

ServiceNow is looking for a UI/UX Designer to craft interactive, high-impact experiences that bring our platform to life at the moments that matter most. Our team builds demos for product launches, industry events like Knowledge and World Forum, high-value executive opportunities, and more. This role is at the intersection of UX craft, product storytelling, and live marketing, with direct exposure to senior leadership and the decisions that drive the business forward.

You'll work closely with product and UX teams, marketing leads, production partners, and studio contractors. Tackling visionary product design and helping shape the future of ServiceNow.

Responsibilities

Design and prototype interactive demos for product launches, industry events, executive presentations, and expo floors
Translate complex platform capabilities and product roadmaps into clear, compelling demo narratives tailored to specific audiences
Collaborate closely with product and UX teams to interpret existing work, infer intent, and extrapolate into forward-looking demo experiences
Own projects end to end from initial storyboard through final delivery, managing timelines, stakeholder approvals, and last-minute pivots
Direct and provide feedback to studio contractors and production partners, ensuring quality and consistency across deliverables
Enable project leads and marketing partners through maintained demo resources, enablement materials, and staying fluent in the latest emerging technologies
Represent the team in cross-functional reviews, presenting and defending design decisions to stakeholders and leadership

Core Competencies

Figma — Expert-level command of Figma with a deep understanding of how to build organized files structured for change, utilizing variants, variables, styles, and slots; with a solid grasp of how libraries are connected, how updates propagate, and how to manage both local and linked components without breaking a build
Prototyping — builds high-fidelity, realistic prototypes with a command of complex interaction states and multi-step builds, grounded in a strong understanding of animation principles; designs demos that are intuitive and stable for live presentation, anticipating potential pitfalls and proactively engineering solutions
UI/UX — grounded in UX best practices and interface design principles; able to navigate and interpret product team work, infer intent, and extrapolate from existing patterns to tackle edge cases and forward-looking functionality; brings a sharp eye for kinetics, a strong sense of information hierarchy, and a considered approach to accessibility
Storyboarding — rapidly create and communicate demo flows for ideation and approvals; able to interpret and build on storyboards from cross-functional partners, even when briefs are incomplete or ambiguous, and translate them into structured Figma flows
AI & emerging tools — actively curious about generative AI, with a focus on employing it within the Figma ecosystem; an interest in how tools like Claude via MCP can extend and accelerate Figma workflows, with a grounded understanding of where human craft still needs to lead
Motion & video — comfortable with motion graphics, video editing, and basic sound editing; able to jump in, make changes, and render assets; collaborates fluently with production partners, speaking the same language from video formats and codecs to alpha mattes and delivery specs

Qualifications

Qualifications

5+ years of experience in the UX/UI design space with adjacent experience in related fields like product design, sales enablement, marketing, or live event production
Experience collaborating with developers or product engineers, with an understanding of front-end constraints and how design decisions translate to build
A strong command of project ownership, end to end, with a penchant for file management, naming conventions, progress tracking, and building timelines
Thrives in a fast-moving environment where approval cycles compress timelines, hard pivots are routine, and the pace of work ebbs and flows with the event calendar
Skilled communicator; comfortable presenting and defending design decisions, pitching to executives, and negotiating compromise with product stakeholders
Operates with autonomy; makes decisive calls under pressure, directs contractors, and keeps projects moving without waiting for explicit direction

Preferred

Working knowledge of Scrum or agile methodologies
Experience with demo automation or interactive presentation tools
Prior exposure to ServiceNow products or enterprise SaaS platforms
Comfortable navigating developer tools like VS Code, browser dev tools, or basic command line
Willingness to travel for events including Knowledge and World Forum

For positions in this location, we offer a base pay of $166,500 - $291,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.