Sr Staff Inbound Product Manager, Santa Clara

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Position Overview
We are seeking an exceptional Sr. Staff Product Manager to own the developer experience, ecosystem, and AI skills strategy for the Lux Framework. This leadership role requires deep technical credibility, cross-functional influence, and the ability to evangelize and build community around developer-centric AI capabilities. You will drive adoption, shape the platform's direction, and serve as the voice of developers across ServiceNow.

Key Responsibilities
Developer Experience Strategy

Own the end-to-end developer experience for Lux Framework, from onboarding to mastery
Define the developer ecosystem vision what experiences, tools, and skills make Lux indispensable
Establish developer experience principles, guidelines, and standards across AI skill development
Identify friction points and remove barriers to developer adoption and productivity
Champion developer feedback into product decisions across all teams

AI Skills Portfolio and Ecosystem

Define the strategic AI skills portfolio for Lux
Set priorities and roadmap for skill development based on developer needs and market opportunity
Own the evaluation framework and quality standards for all AI skills
Partner with Engineering and Research to ensure skills are performant, reliable, and developer-friendly
Establish best practices for skill creation, testing, and iteration
Cross-Functional Leadership and Influence
Lead collaboration across Product, Engineering, Research, Design, and Go-to-Market teams
Drive alignment on developer experience priorities and timelines
Escalate blockers and champion developer needs at leadership level
Influence roadmap decisions to ensure rapid iteration and time-to-market
Build trust and credibility with technical teams through deep product knowledge

Developer Evangelism and Community

Be the face of Lux to the developer community—authentic, credible, and accessible
Plan and execute evangelism programs like podcasts, webinars, demos, workshops, and conferences
Engage with developer communities
Identify and partner with developer advocates and influencers
Create content that resonates with developers
Lead feedback loops, gather developer insights and translate them into product direction

Go-to-Market and Execution

Own the developer-focused GTM strategy for new Lux features and AI skills
Partner with Sales, Marketing, and CSE teams to drive adoption and expansion
Define success metrics and KPIs for developer experience initiatives
Drive velocity and speed to market—champion lean execution and rapid iteration
Establish feedback loops to quickly validate and iterate on features

Technical Strategy & Innovation

Maintain hands-on technical knowledge of Lux, AI models, and developer workflows
Challenge Engineering and Research with ambitious but achievable goals
Identify emerging trends and opportunities in AI-assisted development
Make informed trade-off decisions between developer needs, technical constraints, and business priorities
Represent ServiceNow's perspective on the evolving AI developer tools landscape

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
12+ years of overall software product management experience with specific experience within developer-facing products or ecosystems
Prior experience and background with hands-on software development
Deep expertise in developer tools, APIs, IDEs, developer platforms, or similar categories
Proven track record shipping multiple products that developers love
Experience with AI/ML products
Demonstrated cross-functional leadership with influence
Strong communication and evangelism skills—comfortable presenting to developers and executives alike
Strong prioritization skills and the discipline to focus on high impact activities
Experience defining and capturing product requirements and transforming them into a product roadmap
Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
Experience driving solution development through big-picture solution development
Ability to serve as a team lead, and coach employees at lower levels

FD21

For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.