Senior Ethics & Compliance Strategic Program Manager , Boston

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Role Summary

We seek a strategic and detail-oriented Senior Ethics & Compliance Programs Manager to lead the design, development, and implementation of innovative compliance processes across our Ethics & Compliance function. This role is pivotal in transforming key compliance controls, with a strong focus on ABAC & Export Compliance, through process optimization, technology enablement, and cross-functional collaboration. You will work with E & C subject matter experts to architect comprehensive compliance solutions that leverage ServiceNow and AI capabilities to build a state-of-the-art compliance controls and processes.

Key Responsibilities

Design and develop core Ethics & Compliance program processes, translating compliance requirements into scalable, user-friendly workflows that enhance organizational risk management
Collaborate with E & C SMEs across multiple domains to understand compliance challenges and opportunities, serving as a connector between technical teams and business stakeholders
Lead the automation and digitalization of compliance processes using ServiceNow tools, AI functionality, and other enterprise platforms to increase efficiency, reduce manual effort, and improve compliance visibility
Develop and execute multi-year compliance program roadmaps aligned with organizational strategy and regulatory evolution
Identify and facilitate integration opportunities between compliance processes and business operations, connecting SMEs with relevant teams to drive adoption and sustainable implementation
Manage end-to-end program initiatives from concept through deployment, ensuring timelines, scope, and quality standards are met
Support the continuous improvement of compliance processes through monitoring, feedback collection, and iterative enhancements
Communicate program status, milestones, and recommendations to E & C leadership and cross-functional stakeholders

Qualifications

To be successful in this role you have:

7+ years of project management experience, with demonstrated success managing complex, cross-functional initiatives
Working foundational knowledge of Code of Ethics and Compliance topics such as conflicts of interest, gifts and hospitality, anti-corruption/FCPA, Trade Compliance, data privacy, and related compliance domains
Proven ability to partner effectively across organizations, building consensus among diverse stakeholder groups
Experience with process design, business process optimization, or workflow automation
Demonstrated capability to translate compliance and business requirements into technical solutions
Strong written and verbal communication skills, with ability to explain complex compliance concepts to technical and non-technical audiences
Project management proficiency and familiarity with PM tools and methodologies

Preferred Qualifications

Experience with ServiceNow platform configuration and administration, or other enterprise compliance/workflow tools
Familiarity with AI applications in business process automation or compliance functions
Background in compliance, ethics, legal operations, or related field
Project Management Professional (PMP) or similar certification
Experience implementing enterprise-wide compliance programs or initiatives
Knowledge of compliance frameworks and standards (SOX, ISO, industry-specific requirements)

Core Competencies

Strategic thinking and long-term planning capability
Problem-solving and analytical skills
Change management and stakeholder engagement
Technical acumen without necessarily being a technologist
Attention to detail coupled with big-picture perspective
Leadership and influence without direct authority

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.