It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

As an AI Agent Engineer – Moveworks | Customer Deployment at Moveworks ServiceNow, you’ll be responsible for making customers successful with the Moveworks ServiceNow Platform by accelerating product adoption through various customer engagements. You are a critical, high-leverage technical individual that operates at the intersection of Customer Success, Product Management, and Engineering.

Your primary mission is to translate complex customer business process challenges into innovative, high-impact AI solutions built on our platform. This role provides full-stack ownership of technical success, allowing you to not only deploy capabilities in the current product but also directly influence the product's evolution by ensuring that learnings are folded back into our core platform.

Core Responsibilities & Impact:

• Full-stack Ownership: Partner deeply with customers throughout the entire delivery lifecycle of AI Agents on the Moveworks ServiceNow Platform: Vision-Lock, Solution Design/Architecture, Building, Tuning, and launch.
• Custom Solution Design: Architect, design and consult with customers to develop high-impact technical AI solutions on the Moveworks ServiceNow platform by helping them leverage AI in novel and meaningful ways to solve complex business challenges.
• Integration and implementation: Integrate the Moveworks ServiceNow Platform to Customer enterprise system in an innovative, secure and performant manner.
• Product Partnership: Work closely with engineering and product teams on new product rollouts, and help drive product decision making by synthesizing on-the-ground customer feedback and technical gaps.
• Strategic Autonomy: Consult customers and apply creative freedom in solution design to shape the customer’s Agentic AI roadmap.

About You:

You are a technical generalist & a “do-er” with a deep, intuitive understanding of complex systems and a relentless focus on customer impact. You thrive in a dynamic, high-growth environment where you can both build and lead.

• Technical Acumen & Curiosity Mindset: You are a rapid learner with high technical aptitude and strong generalist with instincts to quickly learn both new technical and business domains. You possess a curiosity to understand details from both a technical and a business perspective i.e: trying to understand: "what happens under the hood?" and “why is this done that way?”
• Technical Mastery: Strong grasp of API based systems integration, LLM-based systems design including prompt engineering, context engineering, and data modeling.
• Product Excellence Obsession: You have product taste/judgement and are obsessed with building and delivering exceptional product experiences for users.
• Reusability: You share what works with the broader team, and help generalize solutions into reusable templates.
• Customer-Centric Soft Skills: You have the communication skills required for deep customer partnerships, and you genuinely enjoy working directly with customers. You are compelled to develop and deliver compelling solution narratives through creation of high-quality artifacts (e.g. architecture diagrams, solution proposals, product documentation, SOWs) as well as engaging presentations and demos, tailored to the technical and business awareness of the audience.
• Strategic Guidance & Influence: Serve as a trusted advisor to customers, providing strategic direction to help them overcome technical and organizational obstacles. This includes developing and delivering context-specific solutions, as well as upskilling customer teams to leverage the product independently.
• Entrepreneurial Drive / Grit: You aspire to a high-growth career path, actively seeking to gain maximum exposure and learning across engineering, product, and business functions as quickly as possible. You lean into navigating through challenging business situations or antiquated legacy systems.
• Ecosystem Partnership: You possess a strong sense of personal accountability to both customers and internal teammates who rely on your expertise.

Qualifications

To be successful in this role you have:

• 5+ years of experience in a technical role, such as a Forward Deployed Engineer, Solutions Engineer, Customer Success Engineer, Solutions Architect, Consulting Engineer or Software Engineer.
• Ability to operate across multiple business functions or technical domains, demonstrating adaptability, quick-to-learn, and broad technical skills.
• Experience designing, building and launching full-stack workflows, and automations, leveraging REST APIs, iPaaS automation (Workato, Azure Functions, AWS Lambdas, ServiceNow Flow Designer), or generic scripting (e.g., Python, JavaScript, Golang, etc.).
• Fully independent practitioner who owns work with minimal guidance, applying in-depth knowledge to problems of diverse scope and evaluating multiple factors to arrive at sound technical decisions.
• Track record of contributing ideas and documentation across project teams, not just within immediate assignments.
• You are willing to travel up to 25% of the time

Preferred Qualifications:

• Familiarity with enterprise platforms (e.g. ServiceNow, Jira Service Desk, Zendesk, Workday, Okta, etc.) is a plus
• You have familiarity with Linux and Windows environments and using the command line.
• You have a great track record of driving successful technical adoption with medium to large-sized enterprise projects
• You stay current with the latest AI tools and frameworks, and think about how to apply them thoughtfully to work smarter and build reliable, scalable solutions

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

ServiceNow is actively seeking an Sr Principal Strategist for our Inspire Value – Australia & NZ team. As a crucial pillar within ServiceNow’s global industry and solutions organisation, the Inspire Value team are our most senior, customer-facing strategic advisors who partner directly with C-suite and Board-level executives to shape which business problems are worth solving, where to invest, and how to unlock measurable value through digital, business and AI transformation. 

Operating at the intersection of business strategy, financial rigor, and enterprise technology, this role goes beyond traditional value engineering or sales support. Inspire Value Principals lead high-impact executive conversations, reframing technology discussions into strategic decisions around growth, resilience, productivity, and risk, and aligning stakeholders around a shared investment narrative. 

This role combines strategic leadership with customer impact in three core areas: 

1. Strategic growth and executive influence 

Engage with customer executives to help shape their most critical business challenges and transformation decisions 

Partner with Sales Leaders to define and execute the regional strategic deals and growth strategy 

Architect and lead the creation of compelling, board-level investment cases  

Tailor commercial strategies to customer environments and value 

Lead executive vision and value workshops spanning operational teams through to C-Suite 

Shape the future of our customers by identifying critical market trends and emerging needs that could lead to partnerships to accelerate our customers growth and impact in their business 

2. Be a trusted strategic advisor  

Serve as the strategic advisor on must-win deals, personally crafting and delivering bespoke value propositions and business cases  

Act as a highly-skilled mentor and coach for our core Sales and Account teams  

Drive adoption of best practices in strategic value-selling across the region, including detailed value analysis, benchmarking, and executive messaging 

3. Organizational alignment and innovation 

Foster a community of collaboration and knowledge sharing, working across internal functions to ensure consistent messaging and direction 

Lead the creation of thought leadership, including industry points of views, best practices, white papers, and executive workshops 

Act as a market and industry expert, providing data-driven feedback and expertise to Engineering, Product  and Solutions to drive continuous product and service improvement 

Qualifications

We seek candidates who thrive on complex problem-solving and possess: 

• Experience from a top-tier management consulting firm, demonstrating a strong foundation in strategic analysis, hypothesis-driven problem-solving, and executive communication. 

• A Proven track record personally leading high-stakes, cross-functional projects, driving clarity out of ambiguity, solving complex problems, quantifying strategic impact, and influencing outcomes 

• Executive presence and gravitas to challenge, advise, and partner with both internal stakeholders and C-level executives  

• An owner’s mentality and proven ability to own, drive, and land complex deal strategies, demonstrating vision, bias-for-action, and accountability for customer success 

To be successful in this role you must have: 

• Executive experience: 15+ years of progressive experience in strategy consulting, value advisory, corporate strategy, or similar roles  

• Strategic acumen: Exemplary analytical and financial experience with the ability to build compelling business and investment cases and quantify complex strategic value 

• Technology fluency: Experience with enterprise cloud solutions 

• AI fluency: Ability to use AI to scale without reducing the quality of the work we do 

• Leadership and mentorship: Proven ability to inspire, motivate, and influence senior executives to outcomes, with hands-on expertise in coaching and solving challenging problems 

• Strategic consulting toolkit: Exceptional skills to build relationships and influencing outcomes at the highest levels, coupled with the integrity, empathy and passion for our mission and customer success 

• Adaptability: Ability to balance complex requirements, drive agreement across stakeholders, and quickly learn new solutions, functional, or industry domains 

• Industry expertise: Deep industry domain expertise in one or more industries  

• Flexibility: Ability to travel up to 50% of the time across the Australia & New Zealand 

Advantageous to have: 

• Experience with ServiceNow 

• Experience in Mining, Telco, Energy & Utilities and other heavy asset industries 

• Experience in AI, Security and Cyber 

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Customer Excellence Group — Product Delivery & Innovation 

Role overview 

ServiceNow is standing up a dedicated Communities of Practice function within the Customer Excellence Group (CEG). This function is designed to multiply expertise across 3,400+ practitioners worldwide. The Director, Community of Practice will own the strategy, design, and day-to-day operation of this community ecosystem, scaling AI and technical readiness across every GEO and every customer-facing role. 

This role sits at the convergence of three disciplines - readiness, content standardization, and communities and serves as the amplification layer in the PD&I Readiness Engine. Product experts earn hard-won lessons in the field; the readiness team packages them; you multiply them across CEG so expertise is scaled.   

You will report to the Director of Technical Readiness and partner closely with GEO leadership, Product, Engineering, and ServiceNow University to build something CEG has never had: a self-sustaining, accountable system for scaling practitioner expertise at speed. 

Relationship to CEG Role & Org Excellence 

This role is distinct from, and works in close partnership with, the Director, CEG Role & Org Excellence. That role owns role mandates, competency frameworks, and organizational design - defining what roles exist across CEG and what they are accountable for. This role owns the community operating model -how practitioners build, share, and apply expertise within those roles once they are defined. You will define the competency framework, and you will keep community programming aligned as role mandates evolve. 

Key responsibilities 

Community strategy and governance 

• Define the community operating model, charter, and success metrics for all communities of practice across CEG- scoped to how practitioners engage and share expertise, not organizational role design or reporting structure 
• Design and implement community types mapped to certification roles/personas. 
• Build the cadence, rituals, and contribution mechanisms (community governance) that keep each community healthy, productive, and self-sustaining over time. 
• Establish community health dashboards with leading and lagging indicators—participation rates, content contribution velocity, certification correlation, and practitioner engagement scores 

Practitioner engagement and relationship building 

• Recruit, develop, and support GEO Community Practice Leaders- practitioner-facing roles distinct from GEO Business Leads who embody the practice at the regional level, dedicating approximately two days per month to community leadership 
• Cultivate a global network of practitioner champions who co-author best practices, peer-review, technical readiness and serve as closed feedback loop chairs.   
• Build trusted partnerships across GEO leaders, Product leadership, and PD&I to ensure communities are co-owned rather than centrally imposed 
• Partner with the Director, CEG Role & Org Excellence to ensure community programming reflects current role mandates and competency frameworks as they evolve 
• Maintain an active feedback loop so field lessons flow all the way back to Product, informing the next release cycle 

AI readiness and technical enablement at scale 

• Embed AI adoption frameworks, use cases, and best practices into every community channel—making AI readiness a natural part of practitioner workflow, not a separate training event 
• Partner with AI architects and the Product Excellence team to translate technical complexity into community-ready content - adoption frameworks, value realization playbooks, executive briefing guides, and implementation patterns 
• Leverage AI-powered tools (Yoodli simulations, AI-assisted expertise registries, automated field-voice reporting) to scale community operations without proportional headcount 
• Stay current with AI developments across the industry- not just ServiceNow products - and bring external perspectives into community programming 

Content and knowledge amplification 

• Operate the fan-out layer of the readiness engine—taking packaged expertise from PD&I and distributing it through communities so a single asset reaches hundreds of practitioners 
• Coordinate with the Content Standardization Lead to ensure community-generated content meets quality, structure, and voice standards 
• Contribute to the repository and discovery mechanisms for community-sourced learning assets, playbooks, and field-tested patterns 

Community adoption and behavior change 

• You will partner with the Director of CEG Field Readiness to lead the adoption and behavior change required to make communities of practice stick. 
• Build the executive narrative that makes the value of communities visible and repeatable- linking community health to certification rates, time-to-proficiency, customer outcomes, and revenue impact 
• Present community strategy, progress, and impact to SVP/VP-level audiences, including CEG leadership and cross-functional stakeholders 
• Champion a culture where peer-led learning is valued alongside formal training - making the 70-20-10 model real rather than aspirational 

Measurement and continuous improvement 

• Define and track metrics across four dimensions: learning metrics (completion, certification velocity), engagement metrics (monthly active contributors, peer participation), business impact (AI attach rates, implementation cycle time, CSAT), and community sustainability (self-sustaining contribution rates, champion readiness) 
• Run quarterly capability reviews with skills gap analysis to ensure community programming stays ahead of role evolution 
• Report monthly on community health, course correct quickly, and scale what works 

Critical skills and competencies 

Relationship building 

You build trust quickly across levels and functions. You know that community adoption depends on relationships - not mandates - and you have a track record of earning co-ownership from regional leaders in matrixed organizations. 

Presentation and executive communication 

You present strategy, data, and impact to VP/SVP audiences with clarity and confidence. You tailor your message to the room whether that is a GEO all-hands, a leadership review, or a practitioner workshop. 

Influence without authority 

You drive outcomes through persuasion, credibility, and coalition-building rather than positional power. You have led practitioner-facing initiatives at enterprise scale where success depended on getting buy-in from leaders who did not report to you - distinct from formal organizational design authority. 

Technical community leadership 

You have built, scaled, or operated technical communities of practice in large organizations. You understand the mechanics of healthy communities: cadence, rituals, governance, contribution incentives, and sustainability planning. 

AI fluency and applied AI experience 

You are a practitioner of AI - not just an observer. You use AI tools daily, understand adoption barriers, and can credibly lead AI readiness programming for technical and customer-facing roles. Experience with AI enablement, AI-powered learning platforms, or AI adoption frameworks is essential. 

Change management at scale 

You have led adoption and behavior-change initiatives that stuck - not just launched. You understand resistance patterns, executive sponsorship models, incentive alignment, and the difference between communication plans and real change management. This is distinct from enterprise organizational design or role architecture, which sits with a separate CEG function. 

Enablement Focus/ Learning design sensibility 

You do not need to be an instructional designer or a master trainer, but you do understand adult learning frameworks (70-20-10, Bloom’s Taxonomy, spaced repetition) well enough to ensure community programming reinforces rather than duplicates formal learning paths.  You have experience with skills and competency frameworks.   

Data-driven decision making 

You define success metrics before you launch, track leading indicators, and course correct based on evidence. You can build and present dashboards that make community health visible to leadership. 

Qualifications

Required 

• 10+ years of experience in enablement, community management, learning and development, or technical program management in enterprise technology organizations 
• 5+ years leading communities of practice, centers of excellence, or practitioner networks at scale (500+ participants across multiple regions) 
• 2+ years of direct experience with AI technologies - either enabling AI adoption across organizations, building AI-powered learning or enablement programs, or leading technical communities focused on AI/ML capabilities 
• Demonstrated success building community programs from scratch in large, matrixed organizations -including defining governance, recruiting volunteer leaders, and sustaining engagement beyond the initial launch 
• Experience presenting strategy and results to VP/SVP-level audiences with measurable business impact 
• Track record of leading change management initiatives that produced durable behavior change - not just awareness campaigns 
• Bachelor’s degree in a relevant field or equivalent professional experience 

Preferred 

• Experience building technical certification programs  
• Experience at a top-tier enterprise technology company (SaaS, cloud, platform) in a customer success, professional services, or post-sale organization 
• Familiarity with ServiceNow products, the Now Platform, or the ServiceNow ecosystem 
• Experience with AI-powered enablement tools (e.g., conversation intelligence, AI coaching simulations, adaptive learning platforms) 
• Certifications or formal training in change management (Prosci, ADKAR) or community management (CMX, Community Roundtable) 
• Experience operating hub-and-spoke enablement models across global GEOs 
• Degree in organizational development, learning science, business administration, or a related field 

Location and work arrangement 

This role supports a flexible work persona. ServiceNow offers flexibility in how and where work is performed, based on the nature of the role and team needs. This position may be based in a ServiceNow hub office or work remotely, with periodic travel to GEO locations and ServiceNow events (estimated 15–20% travel). 

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Mission

Serve as the primary strategic interface for an assigned Regional Managed partner, driving partner growth through pre-sales technical excellence, business development, solution strategy, and AI-first technology adoption aligned to the Major Area.

Scope

One of the 4 Practices, worldwide within the GEO. Engaged across partner types (Global, Regional Managed of any Major Area including Commercial, and Development partners) where their Practice depth is required.

Engagement posture

Pooled. Pulled in on demand through the intake form. Engagements can be proactive (planned partner enablement, practice launch, joint business planning execution) or reactive (specific request, deal-time depth, gap on partner side). Predominantly Out-Quarter — but can engage on In-Quarter opportunities in specific cases

Key responsibilities

• Lead joint business planning to align partner investments, industry focus, and go-to-market priorities across all routes to market in-region.
• Advise partners on practice growth, specialization strategy, and readiness for AI-enabled offerings.
• Influence partner-sourced and partner-influenced pipeline through offer-led strategy and solution differentiation in-region.
• Drive solution strategy, helping partners align offerings to high-value industry workflows and customer outcomes.
• Translate platform and AI capabilities into partner-differentiated, scalable solutions at the conceptual and architectural level.
• Maintain strong workflow fluency across enterprise domains including CRM, IT, Security, and Business Services.
• Lead and support technical discovery sessions, executive briefings, and solution demonstrations that accelerate partner-led deal velocity.
• Provide technical escalation support for critical partner-led opportunities.
• Champion AI-first solution design, including intelligent workflows, automation, and agent-based use cases.
• Orchestrate partner engagement with Partner Solution Engineers and Practice-aligned PTAs to accelerate solution development.
• Ensure partner offerings progress from concept through validation to scalable commercialization.
• Design and execute partner-led proofs of concept and co-demonstrations.
• Connect solution strategy to measurable business outcomes including efficiency, growth, ROI, and time-to-value.
• Support executive-level conversations with clear value narratives and outcome-based storytelling.
• Coordinate across internal specialist teams to deliver a unified partner experience, not fragmented touchpoints.

Success metrics / KPIs

• Partner Practice Maturity — Practice progression, Pre-Sales certification attainment (Sales / Pre-Sales focus, not implementation), readiness scores, vertical specialization depth.
• Pipeline Influence — growth in Practice-specific partner-sourced and partner-influenced pipeline; deal velocity improvement.
• Partner Self-Sufficiency — partner capability to independently position, demonstrate, and deploy Practice solutions.
• Competitive Win Rate — win rate improvement in partner-led Practice opportunities (CRM, G&S).
• Thought Leadership — conference presentations, published content, external visibility (AI Practice).
• Executive Satisfaction — partner satisfaction on Practice advisory engagement quality and strategic value.

Key interfaces

• Partner-PTAs (Global & Regional) — working alongside on assigned partners
• Partner Solution Engineer / Partner Design Studio — for reference architectures & design standards
• Product & Engineering teams — for formal feedback loops on partner ecosystem needs
• SC Field / SC Specialist Field — for gap-driven Commercial partner development requests
• Partner Managers (Global / Regional / Development)

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 7+ years of pre-sales solution consulting or sales engineering experience
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
• Travel, as necessary

FD21

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

We are the AI Experience Framework (AIUX) team that powers ServiceNow's AI-first user interfaces. Using modern Lit-based web components, AIUX builds modular, reusable conversational experiences that serve as the technical foundation for conversation-first applications like Employee Slate. This role owns full-stack architectural decisions in a modern JavaScript/component-driven environment, working across AI integration, performance scale, and multi-team coordination. 

WHAT YOU'LL DO 

• Own code from design, implementation, test automation, and delivery of high-quality product to our users 
• Work with product owners to understand detailed requirements and drive the full development lifecycle 
• Build software that is simple to use, allowing customers to extend and customize functionality to meet their specific needs 
• Contribute to the design and implementation of new products and features while enhancing the existing product suite 
• Mentor colleagues and promote knowledge-sharing across teams 
• Apply advanced knowledge of data structures, algorithms, OO design, design patterns, and performance/scale considerations 
• Architect modular, reusable component systems for scalability and extensibility

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the industry) 
• 3+ years of experience with Java or similar OO language (C++, C#, Go equivalent acceptable) 
• Passion for JavaScript and the Web as a platform, reusability, and componentization 
• Advanced experience with modern UI frameworks: Angular, React, Vue, or Lit 
• Advanced knowledge of data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations 
• Advanced knowledge and experience with relational databases: development, troubleshooting, and performance optimization 
• Demonstrated capability to manage multiple projects with material technical risk across teams and processes 
• Track record serving as functional lead or technical owner 
• Exposure to multiple technology stacks: Cloud Dev, Platforms, Web Dev, Frameworks, service-oriented architecture 

FD21

For positions in this location, we offer a base pay of $143,200 - $243,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Mission

Provide deep, senior technical strategist expertise within Risk and Security practice, engaged where deep Practice expertise is required — working alongside partner-aligned Partner Technology Architects and Partner Solution Engineers to accelerate partner activation, solution co-creation and commercial success.

Scope

One of the 4 Practices, worldwide within the GEO. Engaged across partner types (Global, Regional Managed of any Major Area including Commercial, and Development partners) where their Practice depth is required.

Engagement posture

Pooled. Pulled in on demand through the intake form. Engagements can be proactive (planned partner enablement, practice launch, joint business planning execution) or reactive (specific request, deal-time depth, gap on partner side). Predominantly Out-Quarter — but can engage on In-Quarter opportunities in specific cases

Key responsibilities

• Co-create Practice-native architectures with partners — developing reference architectures, reusable patterns, and integration libraries that partners can extend and monetize.
• Build reusable Practice co-innovation assets — solution templates, industry-specific accelerators, demo environments and blueprints.
• Provide senior technical expertise within the Practice (e.g., L400 in AI, deep architecture in CRM/G&S/AW) — including net-new patterns and complex multi-product scenarios.
• Drive collaborative adoption of AI-enhanced Practice capabilities with partners.
• Lead Practice technical workshops with partners and engage directly with Practice buyers (CAIO/CDO/CTO for AI · CXO/VP CX for CRM · CISO/CRO/CIO for G&S · CIO/VP IT Ops/CHRO for AW).
• Execute strategic proofs of concept demonstrating Practice business value.
• Guide partners on competitive positioning against alternative platforms.
• Present Practice architecture and industry-specific strategy to executive audiences.
• Design and deliver comprehensive Practice architecture training programs, workshops, and executive briefings that build lasting partner capability.
• Mentor partner architects and pre-sales teams on Practice solution positioning, competitive differentiation and industry patterns.
• Assess partner Practice technical capabilities and identify gaps; develop capability maturation plans and certification pathways.
• Represent ServiceNow Practice innovation at industry events, conferences and forums; contribute to thought leadership content.
• Collaborate with partner-aligned Partner Technology Architects on Practice-specific joint business planning.
• Guide partners from concept to validated solution to scalable commercialization with clear monetization pathways.
• Connect Practice architecture to measurable business outcomes.
• Maintain expert-level knowledge of the Practice competitive landscape and translate market intelligence into partner-relevant insights.
• Support SC Field on Commercial partner development requests.

Success metrics / KPIs

• Partner Practice Maturity — Practice progression, Pre-Sales certification attainment (Sales / Pre-Sales focus, not implementation), readiness scores, vertical specialization depth.
• Pipeline Influence — growth in Practice-specific partner-sourced and partner-influenced pipeline; deal velocity improvement.
• Co-Created Offerings — number and quality of repeatable Practice offerings co-developed with partners.
• Partner Self-Sufficiency — partner capability to independently position, demonstrate, and deploy Practice solutions.
• Competitive Win Rate — win rate improvement in partner-led Practice opportunities (CRM, G&S).
• Thought Leadership — conference presentations, published content, external visibility (AI Practice).
• Executive Satisfaction — partner satisfaction on Practice advisory engagement quality and strategic value.

Key interfaces

• Partner-PTAs (Global & Regional) — working alongside on assigned partners
• Partner Solution Engineer / Partner Design Studio — for reference architectures & design standards
• Product & Engineering teams — for formal feedback loops on partner ecosystem needs
• SC Field / SC Specialist Field — for gap-driven Commercial partner development requests
• Partner Managers (Global / Regional / Development)

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 7+ years of pre-sales solution consulting or sales engineering experience
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
• Travel, as necessary

FD21

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

What you get to do in this role:

ServiceNow's APEX (AI, Product, Engineering, and Experience) org is the largest organization in the company, comprised of all Products and Platform teams, along with our world class Design teams. We are leveraging the unlimited potential of our platform across every industry, geography, solutions, and personas to consistently deliver product and platform experiences our customers love. APEX is where ServiceNow's most critical innovations are conceived, built, and scaled — and where the programs you lead directly shape the trajectory of the company.

We are seeking a Principal Technical Program Manager to join our APEX Strategic Programs organization. In this role, you will drive ServiceNow's most critical cross-functional priorities and strategic programs— operating at the intersection of strategy and execution and setting the standard for how high-impact programs are designed, governed, and run at scale.

This person will operate as an AI-native leader, using AI tools to accelerate program delivery, synthesize intelligence across workstreams and model the ways of working we expect to scale across APEX. In addition, the candidate is a result-oriented self-starter with extensive competence and experience in the Technical Program Management space. This candidate thinks strategically but loves getting into the details and possesses a strong ability to conceptualize, develop, drive, coordinate and manage large, complex, cross-functional programs supporting formal company Objectives and Key Results (OKRs). This person is effective at building relationships, collaborating, and influencing others; they must also be highly experienced working with senior executives across various geographies and functions.

Strategic Program Management Responsibilities:

• Drives large-scale, high-visibility cross-functional programs for the APEX Strategic Programs function: Identify, prioritize, and accelerate programs of the highest complexity with quantifiable impact on revenue, market position, and competitive advantage
• Translate business objectives into execution strategy, both tactical and strategic, and take full ownership of project planning and delivery for cross-organizational programs from initial conception through transition to operations
• Organize complex, ambiguous problems into prioritized milestones, deliverables, dependencies, and success criteria — designing programs to deliver specific strategic outcomes and drive relentless accountability against them
• Develop trusted relationships with key stakeholders, technology, and functional leaders to drive focus on the strategic program objectives and optimize program delivery. This includes establishing regular cadences and holding resources accountable for their responsibilities within the program
• Develop and implement scalable processes, templates, and training to ensure program delivery and process adoption; oversee change management efforts, guiding teams through organizational transitions and improvements
• Operate as an AI-native program manager — using AI to synthesize intelligence across workstreams, surface risk signals, ensure data informs decision-making, draft and tailor communications at speed, direct AI agents, and provide leadership with actionable, forward-looking intelligence
• Establish governance frameworks and lead executive-level meetings and cross-functional events; serve as the go-to source of leadership, transparency, and visibility — clearly communicating objectives, status, risks, and results while ensuring surgical execution and handoffs across workstreams
• Champion AI-native ways of working across the APEX Strategic Programs team — evaluating, adopting, and scaling AI tools that increase team throughput, reduce coordination overhead, and surface insights faster across complex program portfolios

Qualifications

To be successful is this role, you will have 

• 12+ years of experience driving large-scale, complex global change initiatives and programs to successful implementation: preferably in Technical Program Management, Strategic Program Management, Mergers and Acquisition Integrations, Management Consulting, or Strategy roles
• High energy, disciplined execution skills; willingness to do whatever it takes to deliver results
• Work independently and be highly productive with minimal oversight
• Ability to see the big picture while being execution-oriented to improve operational excellence
• Effective communicator — written and verbal — who uses AI tools to draft, refine, and tailor communications; able to convey complex ideas clearly across executive and working-level audiences at speed, and comfortable directing AI agents and iterating on outputs in ambiguous, high-stakes environments
• Strong collaboration, relationship-building, and influence skills — exceptionally skilled at bringing people together across functions, levels, and geographies without direct authority
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving — including AI-powered tools, workflow automation, AI-driven insights, or exploring AI's potential impact on program management and the industry
• Team player and self-starter who uses AI to stay ahead of complexity — comfortable directing AI agents, iterating on outputs, and operating with speed in ambiguous, high-stakes environments
• Expertise in the enterprise software / SaaS industry
• Education: Bachelor's Degree required; MBA or other Graduate degree preferred

For positions in this location, we offer a base pay of $221,200 - $387,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Veza is the pioneer in identity security, purpose-built to answer the fundamental question enterprises face: who can and should take what action on what data. Veza's Access Graph platform maps an organization's entire identity ecosystem  across users, groups, roles, policies, permissions, and resources  providing deep visibility and control over human, non-human, and agentic identities across SaaS, cloud, on-prem, and custom applications. With over 30 billion access permissions under management, global enterprises including Blackstone, Expedia, and Wynn Resorts trust Veza to manage privileged access monitoring, non-human identity security, access entitlement management, and next-generation identity governance. 

Founded in 2020 and headquartered in Redwood City, California, Veza is now part of the ServiceNow family, with the acquisition closing in March 2026. The combination brings together Veza's AI-native Access Graph with ServiceNow's AI Control Tower and agentic workflows, enabling organizations to enforce end-to-end identity security rooted in the principle of least privilege across applications, data, cloud environments, and AI agents.  For engineers joining Veza today, this means the scale and resources of an enterprise platform company, with the product velocity and mission-driven focus of a security innovator at a pivotal moment in the industry.

Job Description

The Access AI team is the customer-obsessed engineering group building the agentic AI and enterprise-scale harness platform that powers agents for Access Management across all Identity Security Products. We build AI as foundational platform infrastructure — prioritizing robustness, performance, safety, and real-world customer impact at scale. 

Types of problems you’ll get to work on 

You will architect, build, and operate production-grade agentic AI systems—autonomous agents that reason over enterprise data and execute mission-critical identity security actions at Fortune 500 scale. As a tier-one technical leader at the intersection of Agent research and large-scale backend systems, you will shape the architectural patterns, scalability guardrails, and strategic vision for autonomous enterprise security.

Your core focus areas: 

• Agentic architecture. Design and ship multi-agent systems — orchestration, tool use, planning loops, memory, and failure recovery — that operate reliably in production, not in notebooks. 
• Enterprise-grounded reasoning. Build agents that leverage Access Graph, Access Reviews, and permission and risk data — to make decisions with context no frontier model has on its own. 
• Trust, safety, and governance. Own the guardrails: observability, human-in-the-loop controls, and compliance infrastructure that make autonomous systems safe to deploy at scale. 
• Retrieval and grounding. Work closely with our different product teams, platform and graph teams to ensure agents are grounded in accurate, low-latency retrieval — RAG pipelines, semantic search, re-ranking, and evaluation — as a critical dependency of agentic quality. 
• Model integration and evaluation. Integrate frontier models, evaluate trade-offs across cost, latency, and capability for production use cases. 
• Engineering leadership. Raise the technical bar through architecture decisions, code reviews, and coaching — particularly on agentic design patterns and production AI discipline.

Qualifications

 Qualifications

To be successful in this role you have:

• 8+ years of software engineering with strong fundamentals in data structures, algorithms, and distributed systems. 
• Hands-on depth designing, shipping, and operating agentic systems in production — multi-agent orchestration, tool calling, planning loops, memory, and failure recovery. Not prototypes. 
• Production-grade Python. Systems language (Go, Java, or C++) is a plus. 
• Working experience with frontier AI SDKs (Anthropic, Google, or OpenAI) — prompt engineering, structured outputs, and model evaluation in production settings. 
• Familiarity with RAG and retrieval patterns in production — vector stores, hybrid search, and retrieval evaluation metrics. 
• Track record of technical leadership: architecture ownership, code quality bar-raising, and mentoring engineers on production AI practices. 

Nice to Have 

• Deeper specialization in search and retrieval at scale or MLOps/model observability. 
• Published work or open-source contributions in agentic systems or retrieval. 
• Exposure to LLM fine-tuning or inference optimization in production.

Why join us 

Intelligence is commoditizing. Context and execution are not. With over 30 billion access permissions under management, global enterprises in Fortune 500 trust Veza to manage privileged access monitoring, non-human identity security, access entitlement management, and next-generation identity governance, we are building the system that makes AI actually work inside the enterprise to secure Enterprises.

Redefining Agentic Identity Governance:

• Agentic Search: Provides natural language, context-aware discovery capabilities across complex permission graphs, enabling rapid identification of access risks and opportunities.
• Agentic Access Reviews: Streamlines certification processes by using autonomous agents to analyze risk and suggest remediation, significantly reducing reviewer fatigue and preventing rubber-stamping by automating User Access Reviews.
• Agentic LCM: Orchestrates end-to-end lifecycle management workflows, from provisioning to de-provisioning, using intelligent agents to ensure consistency and compliance.
• Agentic Risk insights: Leverages AI to continuously analyze access patterns, surfacing  risks before they escalate.
• Agentic NHI and Agent Security: Monitors and secures non-human identities and AI agents by auditing their permissions, ownership and resources.

Autonomous Enterprise: Self-driving access management grounded on identity and permission data from different sources — context no frontier lab can replicate,  

For positions in this location, we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Armis from ServiceNow, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. Combined with ServiceNow’s Security and Risk capabilities, as well as Identity Security capabilities from Veza, we bring together all critical capabilities to secure every asset, every identity - incl. AI Agents - across all environments with the right level of context - security, operational and business - to build the first of its kind autonomous defense platform for the Agentic Enterprise.

Job Description

We are seeking a Solution Consultant to partner with Sales and help enterprise customers address complex security, identity, access, asset visibility, exposure management, and risk challenges. 

In this role, you will serve as a trusted technical and business advisor, leading discovery, solution design, product demonstrations, proof-of-value engagements, and customer validation activities. You will work directly with security, identity, infrastructure, IT, risk, and executive stakeholders to connect technical capabilities to measurable business outcomes. 

The ideal candidate has strong cybersecurity knowledge, practical enterprise networking experience, strong communication skills, and a proven ability to support complex enterprise sales cycles. 

Responsibilities 

• Partner with Sales to lead technical discovery, solution design, and customer validation. 
• Deliver compelling virtual and in-person technical demonstrations. 
• Deploy and support proof-of-value and proof-of-concept engagements. 
• Translate technical capabilities into business outcomes. 
• Serve as a trusted advisor during evaluations, competitive situations, and executive discussions. 
• Develop customer-facing documentation, technical summaries, and solution narratives. 
• Lead technical training sessions based on customer use cases and POV findings. 
• Support marketing events, conferences, webinars, and speaking engagements. 
• Collaborate with Product, Enablement, Marketing, Customer Success, and Support teams to share field insights and improve execution. 
• Travel as required, typically 25–50%, depending on region and business needs. 

Qualifications

Required Qualifications 

• 5+ years of experience in Solution Consulting, Sales Engineering, Pre-Sales Engineering, Solutions Architecture, or a related technical role. 
• 5+ years of customer-facing technical, pre-sales, or customer support experience. 
• Experience supporting complex cybersecurity, SaaS, or enterprise platform sales cycles with enterprise customers. 
• Strong understanding of cybersecurity concepts, identity and access, governance and risk, and security operations. 
• Required strong working knowledge of enterprise networking concepts, including routing, switching, VLANs, subnetting, firewalls, DNS, NAT, and network segmentation. 
• Familiarity with capturing network traffic via SPAN ports, port mirroring, TAPs, packet capture brokers, NetFlow, and network telemetry. 
• Ability to understand and explain how security platforms integrate with customer network environments to collect data, provide visibility, and support technical validation during demos, POVs, and POCs. 
• Strong presentation, storytelling, and executive communication skills. 
• Ability to engage effectively with technical practitioners, business stakeholders, and executive buyers. 
• Demonstrated track record of contributing to technical wins, deal progression, and successful customer outcomes. 
• BS degree in Computer Science, MIS, Cybersecurity, or equivalent experience. 

Preferred Experience 

• Hands-on experience with IAM or IGA solutions 
• Background in Security Operations or Security Engineering 
• Experience with asset discovery across IoT, OT, or IoMT environments 
• Exposure to vulnerability management or risk-based vulnerability programs 
• Security, cloud, or relevant technical certifications preferred 
• Linux or Python scripting experience 

What Success Looks Like 

• Quickly becomes productive and adds value to active sales pursuits. 
• Delivery of high-quality demos, POVs, and POCs that advance pipelines. 
• Build trusted-advisor relationships with customers and Sales partners. 
• Demonstrates strong technical credibility across complex opportunities. 
• Connects technical solutions to measurable business outcomes. 
• Contributes to improved win rates, stronger deal quality, and scalable Solution Consulting execution. 

For positions in this location, we offer a base pay of $168,750 - $200,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Armis from ServiceNow, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. Combined with ServiceNow’s Security and Risk capabilities, as well as Identity Security capabilities from Veza, we bring together all critical capabilities to secure every asset, every identity - incl. AI Agents - across all environments with the right level of context - security, operational and business - to build the first of its kind autonomous defense platform for the Agentic Enterprise.

Job Description

We are seeking a Solution Consultant to partner with Sales and help enterprise customers address complex security, identity, access, asset visibility, exposure management, and risk challenges. 

In this role, you will serve as a trusted technical and business advisor, leading discovery, solution design, product demonstrations, proof-of-value engagements, and customer validation activities. You will work directly with security, identity, infrastructure, IT, risk, and executive stakeholders to connect technical capabilities to measurable business outcomes. 

The ideal candidate has strong cybersecurity knowledge, practical enterprise networking experience, strong communication skills, and a proven ability to support complex enterprise sales cycles. 

Responsibilities 

• Partner with Sales to lead technical discovery, solution design, and customer validation. 
• Deliver compelling virtual and in-person technical demonstrations. 
• Deploy and support proof-of-value and proof-of-concept engagements. 
• Translate technical capabilities into business outcomes. 
• Serve as a trusted advisor during evaluations, competitive situations, and executive discussions. 
• Develop customer-facing documentation, technical summaries, and solution narratives. 
• Lead technical training sessions based on customer use cases and POV findings. 
• Support marketing events, conferences, webinars, and speaking engagements. 
• Collaborate with Product, Enablement, Marketing, Customer Success, and Support teams to share field insights and improve execution. 
• Travel as required, typically 25–50%, depending on region and business needs. 

Qualifications

Required Qualifications 

• 5+ years of experience in Solution Consulting, Sales Engineering, Pre-Sales Engineering, Solutions Architecture, or a related technical role. 
• 5+ years of customer-facing technical, pre-sales, or customer support experience. 
• Experience supporting complex cybersecurity, SaaS, or enterprise platform sales cycles with enterprise customers. 
• Strong understanding of cybersecurity concepts, identity and access, governance and risk, and security operations. 
• Required strong working knowledge of enterprise networking concepts, including routing, switching, VLANs, subnetting, firewalls, DNS, NAT, and network segmentation. 
• Familiarity with capturing network traffic via SPAN ports, port mirroring, TAPs, packet capture brokers, NetFlow, and network telemetry. 
• Ability to understand and explain how security platforms integrate with customer network environments to collect data, provide visibility, and support technical validation during demos, POVs, and POCs. 
• Strong presentation, storytelling, and executive communication skills. 
• Ability to engage effectively with technical practitioners, business stakeholders, and executive buyers. 
• Demonstrated track record of contributing to technical wins, deal progression, and successful customer outcomes. 
• BS degree in Computer Science, MIS, Cybersecurity, or equivalent experience. 

Preferred Experience 

• Hands-on experience with IAM or IGA solutions 
• Background in Security Operations or Security Engineering 
• Experience with asset discovery across IoT, OT, or IoMT environments 
• Exposure to vulnerability management or risk-based vulnerability programs 
• Security, cloud, or relevant technical certifications preferred 
• Linux or Python scripting experience 

What Success Looks Like 

• Quickly becomes productive and adds value to active sales pursuits. 
• Delivery of high-quality demos, POVs, and POCs that advance pipelines. 
• Build trusted-advisor relationships with customers and Sales partners. 
• Demonstrates strong technical credibility across complex opportunities. 
• Connects technical solutions to measurable business outcomes. 
• Contributes to improved win rates, stronger deal quality, and scalable Solution Consulting execution. 

For positions in this location, we offer a base pay of $168,750 - $200,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Armis from ServiceNow, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. Combined with ServiceNow’s Security and Risk capabilities, as well as Identity Security capabilities from Veza, we bring together all critical capabilities to secure every asset, every identity - incl. AI Agents - across all environments with the right level of context - security, operational and business - to build the first of its kind autonomous defense platform for the Agentic Enterprise.

Job Description

We are seeking a Solution Consultant to partner with Sales and help enterprise customers address complex security, identity, access, asset visibility, exposure management, and risk challenges. 

In this role, you will serve as a trusted technical and business advisor, leading discovery, solution design, product demonstrations, proof-of-value engagements, and customer validation activities. You will work directly with security, identity, infrastructure, IT, risk, and executive stakeholders to connect technical capabilities to measurable business outcomes. 

The ideal candidate has strong cybersecurity knowledge, practical enterprise networking experience, strong communication skills, and a proven ability to support complex enterprise sales cycles. 

Responsibilities 

• Partner with Sales to lead technical discovery, solution design, and customer validation. 
• Deliver compelling virtual and in-person technical demonstrations. 
• Deploy and support proof-of-value and proof-of-concept engagements. 
• Translate technical capabilities into business outcomes. 
• Serve as a trusted advisor during evaluations, competitive situations, and executive discussions. 
• Develop customer-facing documentation, technical summaries, and solution narratives. 
• Lead technical training sessions based on customer use cases and POV findings. 
• Support marketing events, conferences, webinars, and speaking engagements. 
• Collaborate with Product, Enablement, Marketing, Customer Success, and Support teams to share field insights and improve execution. 
• Travel as required, typically 25–50%, depending on region and business needs. 

Qualifications

Required Qualifications 

• 5+ years of experience in Solution Consulting, Sales Engineering, Pre-Sales Engineering, Solutions Architecture, or a related technical role. 
• 5+ years of customer-facing technical, pre-sales, or customer support experience. 
• Experience supporting complex cybersecurity, SaaS, or enterprise platform sales cycles with enterprise customers. 
• Strong understanding of cybersecurity concepts, identity and access, governance and risk, and security operations. 
• Required strong working knowledge of enterprise networking concepts, including routing, switching, VLANs, subnetting, firewalls, DNS, NAT, and network segmentation. 
• Familiarity with capturing network traffic via SPAN ports, port mirroring, TAPs, packet capture brokers, NetFlow, and network telemetry. 
• Ability to understand and explain how security platforms integrate with customer network environments to collect data, provide visibility, and support technical validation during demos, POVs, and POCs. 
• Strong presentation, storytelling, and executive communication skills. 
• Ability to engage effectively with technical practitioners, business stakeholders, and executive buyers. 
• Demonstrated track record of contributing to technical wins, deal progression, and successful customer outcomes. 
• BS degree in Computer Science, MIS, Cybersecurity, or equivalent experience. 

Preferred Experience 

• Hands-on experience with IAM or IGA solutions 
• Background in Security Operations or Security Engineering 
• Experience with asset discovery across IoT, OT, or IoMT environments 
• Exposure to vulnerability management or risk-based vulnerability programs 
• Security, cloud, or relevant technical certifications preferred 
• Linux or Python scripting experience 

What Success Looks Like 

• Quickly becomes productive and adds value to active sales pursuits. 
• Delivery of high-quality demos, POVs, and POCs that advance pipelines. 
• Build trusted-advisor relationships with customers and Sales partners. 
• Demonstrates strong technical credibility across complex opportunities. 
• Connects technical solutions to measurable business outcomes. 
• Contributes to improved win rates, stronger deal quality, and scalable Solution Consulting execution. 

For positions in this location, we offer a base pay of $168,750 - $200,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

About the Team 

AI Engineering and Delivery is the customer-obsessed engineering group building the agentic AI and enterprise-scale search systems that power Now Assist, AI Agents, and the AI-driven experiences our customers rely on every day. We build AI as foundational platform infrastructure — prioritizing robustness, performance, safety, and real-world customer impact at scale. 

Types of problems you’ll get to work on 

You will design, build, and operate production-grade agentic AI systems embedded across ServiceNow's platform — autonomous agents that reason over real enterprise data, take action across workflows, and run safely at Fortune 500 scale. 

Your core focus areas: 

• Agentic architecture. Design and ship multi-agent systems — orchestration, tool use, planning loops, memory, and failure recovery — that operate reliably in production, not in notebooks. 
• Enterprise-grounded reasoning. Build agents that leverage ServiceNow's data layer — CMDB, Workflow Data Fabric, and Knowledge Graph — to make decisions with context no frontier model has on its own. 
• Trust, safety, and governance. Own the guardrails: observability, human-in-the-loop controls, and compliance infrastructure that make autonomous systems safe to deploy at scale. 
• Retrieval and grounding. Work closely with our search team to ensure agents are grounded in accurate, low-latency retrieval — RAG pipelines, hybrid search, re-ranking, and evaluation — as a critical dependency of agentic quality. 
• Model integration and evaluation. Integrate frontier models (Anthropic, Google, OpenAI) into the Sense → Decide → Act → Govern architecture; evaluate trade-offs across cost, latency, and capability for production use cases. 
• Engineering leadership. Raise the technical bar through architecture decisions, code reviews, and coaching — particularly on agentic design patterns and production AI discipline. 

Qualifications

To be successful in this role you have:

• 8+ years of software engineering with strong fundamentals in data structures, algorithms, and distributed systems. 
• Formal grounding in machine learning fundamentals — modeling, training, evaluation, and the principles behind modern deep learning, LLMs, and agent architectures. 
• Hands-on depth designing, shipping, and operating agentic systems in production — multi-agent orchestration, tool calling, planning loops, memory, and failure recovery. Not prototypes. 
• Proven experience building and operating production-grade, full-stack AI systems and services end to end — model integration, APIs, serving infrastructure, and the application layer. 
• Production-grade Python. Systems language (Go, Java, or C++) is a plus. 
• Working experience with frontier AI SDKs (Anthropic, Google, or OpenAI) — prompt engineering, structured outputs, and model evaluation in production settings. 
• Track record of technical leadership: architecture ownership, code quality bar-raising, and mentoring engineers on production AI practices. 

Nice to Have 

• Specialization in search and retrieval at scale — RAG pipelines, hybrid search, vector stores, re-ranking, and retrieval evaluation — or MLOps/model observability. 
• Published work or open-source contributions in agentic systems or retrieval. 
• Exposure to LLM fine-tuning or inference optimization in production. 

Why join us 

Intelligence is commoditizing. Context and execution are not. With 100B+ workflows, 6.5T transactions a year, and 85% of the Fortune 500 on our platform, we are building the system that makes AI actually work inside the enterprise — Sense, Decide, Act, Govern. 

What's shipping as we speak: AI Specialists autonomously resolving cases across IT, CRM, HR, and Security. Action Fabric opening our full system of action to any external agent via MCP — Anthropic's Claude Cowork is the first design partner. Project Arc with NVIDIA bringing governed autonomous desktop agents into production. Build Agent live inside Cursor, Claude Code, and GitHub Copilot. AI Control Tower with kill-switch capabilities and cross-vendor agent governance. These are production systems at Fortune 500 scale, not roadmap slides. 

You'd work across three problem spaces at the frontier of what we do:  

Autonomous Enterprise: Self-driving business processes grounded in CMDB, Workflow Data Fabric, and Knowledge Graph — context no frontier lab can replicate,  

Omni-channel AI Resolution: Production voice, chat, and computer-use agents with generative UI, live with customers today,  

AI Control Tower: Identity, entitlements, and audit-grade compliance for every agentic system in the enterprise — nobody else has this layer. 

You will build the substrate that connects all four: SENSE (any data) → DECIDE (any AI model) → ACT (any workflow) → GOVERN (identity + governance). The architectural inflection point is now.  

For positions in this location, we offer a base pay of $201,300 - $352,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

About us:

The ServiceNow Creative Brand & Strategy team is a passionate team of creative thinkers and doers, responsible for shaping the future of the ServiceNow brand. We're looking for a Creative Director, Campaigns who can turn dense technical truth into ideas people remember – and who's led that kind of work before.

About you:

You're a conceptual creative leader first, and being technically fluent comes as second nature. You can go deep on platform, data, and AI capability, then come back up with the headline, the metaphor, and the through-line that lands with a CIO and a CFO in the same room. You see every brief – digital, social, film, activation, OOH – as a chance to build the brand while it does its job. You'll work with a cross-functional team of art directors, writers, brand managers, and designers to set the creative vision and execute at the highest level, and you'll do it knowing exactly what the rest of the enterprise software category is saying – so ours never sounds like it.

Qualifications

• 15+ years in the creative industry, including at least 5 years leading integrated, digital-first campaigns in-house, with a portfolio that shows work for modern technology or B2B brands

• Set the a creative vision grounded in brand truth, product truth, and customer insight.

• Lead teams, contractors, and partners to build campaigns that build brand and generate demand, in market, around the world.

• Translate complex platform, data, and AI capability into headlines and territories that hold up in front of technical and business buyers alike.

• Partner with strategists on the brief process, and with stakeholders to optimize digital creative against real in-market performance.

• Pressure-test every idea against the competitive set – know the category, and make sure our work never sounds like anyone else's.

• Comfortable reading a product spec, a roadmap, or an analyst report and coming out the other side with a concept.

• Strong presenter, able to sell big creative thinking to senior executives across the org.

• Experience in B2B – ideally enterprise SaaS, cloud, or platform technology – where the product is technical and the buyer is a committee.

• Still hands-on, still making the work yourself when it counts.

For positions in this location, we offer a base pay of $162,200 - $223,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

What you get to do in this role:

The Partner Manager managers ServiceNow relationships with our Partner Ecosystem across the Americas. A large part of this role is to manage and nurture companies in the ServiceNow Partner ecosystem while also encouraging current ServiceNow Partners to develop and mature their ServiceNow practice. This includes: 

• Building Partner Practices through business plan development, account planning, partner expectation management, industry/regional/product focus. Sell, solve, deliver growth.
• Planning for success through Partner achievement target agreement, capacity planning, growth investment, points earning roadmap.
• Managing the Partner Ecosystem and cross functional collaboration across stakeholders through readiness assessment scoring, milestone achievement by partner, roadmap sessions for success, regular ecosystem evaluations, tiering progress, acquisitions targets, health analysis, metrics reporting.
• Drive Ecosystem Governance through stakeholder communication, execution plans, reporting and dashboard preparation, global interlocks with other regions.
• Work with a specified set of ServiceNow partners to generate new business in existing accounts and in new logos, as well as ensuring our partners assist in delivering successful projects across all ServiceNow sales segments in a designation geo (AMS).
• Direct/align partner’s investment in ServiceNow with areas of greatest opportunities. Aligns partner’s corporate mission and goals with the people, programs and resources at ServiceNow.  Ensure alignment with ServiceNow’s Partner Industry Solutions strategy and, where applicable, Service Provider programs.  
• Accelerate Workflow and Now Platform “Practice” growth via joint GTM plans with associated investment aligned to ServiceNow’s four C requirements: Capacity, Capability, Competency, and Customer Success.
• Drive regular partner cadence including pipeline reviews, operational excellence, QBR’s and EBC’s to drive partner and ServiceNow executive alignment
• Develop and execute capacity plans to assure partner is well positioned to sell the value of the Now Platform and to deliver successful customer implementations with high degrees of customer success via proper competencies, certifications, and committed co-delivery plan.
• Collaborate with Marketing teams on both sides to build and execute joint closed-loop demand generation plans (Partner Prospecting Days (PPD), CxO Roundtables and joint events).

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Develop & Maintain Standard Operating Procedures (Business Planning Guides, Enablement Journeys etc.)
• Effectively coach & enable partners both remotely and face to face as needed
• Communicate Partner Programs’ Requirements & Benefits across the ecosystem
• Provide Day-to-Day Management of Partner Ecosystem
• Work closely with ServiceNow Partner Operations and Partner Enablement to ensure reporting and best practice is being executed
• Conduct Quarterly and Bi-annual Business Reviews
• Develop Partner Business Case + Program Roadmaps
• Articulate investment areas needed to both enter and progress through the partner program
• Execute Remediation Plans
• Enhance & Manage Partner Portal and Other Systems
• Work Towards Partner Revenue Goals through Teaming & Subcontracting
• Build and Maintain Relationships Between the PDC and the Partner ecosystem
• Participate in Marketing Events
• Approximately 10% travel

JV20

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

ROLE SUMMARY

EmployeeWorks is transforming how enterprises manage employee experiences. As an Outbound Product Manager in this space, you'll sit at the intersection of product strategy, customer go-to-market, and partner ecosystem development. You'll drive adoption of EmployeeWorks across ServiceNow's AI Native SKU portfolio and build the partner enablement infrastructure that scales our implementation capacity globally. This is a high-impact, highly collaborative role where you'll influence strategy across multiple business units, coordinate customer deployment decisions, and empower our partner ecosystem to deliver at scale.

WHAT YOU WILL DO

Drive Cross-BU AI Native Strategy & Alignment

• Partner with product leadership and enablement teams across business units to develop coordinated adoption plans for EmployeeWorks within AI Native positioning
• Create capability narratives, ROI talking points, and business cases that enable each BU to confidently position EmployeeWorks to their customer base
• Align cross-BU messaging so the EmployeeWorks story is consistent and compelling across the organization
• Identify and resolve cross-functional obstacles to adoption—from conflicting positioning to enablement gaps

Own the Customer Deployment Funnel & Orchestration

• Design and operationalize the customer deployment playbook: how we route customers to the right implementation model (Moveworks Professional Services, partner-led, self-serve) based on deal characteristics and customer readiness
• Establish the orchestration protocol—clear handoff points, escalation triggers, and support models—so customers have transparent expectations and teams know who owns what at each stage
• Monitor funnel health, gather customer feedback, and iterate on routing decisions to continuously improve time-to-value and implementation success
• Work closely with sales, professional services, and customer success to ensure seamless execution

Build & Scale Partner Enablement

• Develop a comprehensive partner enablement program: technical training, implementation playbooks, business case templates, and best practice documentation
• Establish partner support infrastructure (ticketing systems, escalation paths, dedicated support channels) that reduces friction and increases partner confidence in EmployeeWorks delivery
• Define partner success metrics and create feedback loops to identify capability gaps and drive continuous improvement
• Coordinate with professional services and partner management teams on resource allocation and scaling decisions

WHO YOU ARE

• Takes extreme ownership – You own outcomes end-to-end and don't wait for permission or perfect alignment to move forward. You drive accountability across teams and don't shy away from hard problems or ambiguous situations.
• Bias for action – You move fast and iterate. You'd rather make 80% of a good decision quickly than spend months perfecting it. You drive urgency in a way that brings teams along rather than pushing them.
• Strategic collaborator – You thrive in cross-functional environments and can influence without authority. You can synthesize input from product, sales, services, and partners into clear priorities and compelling narratives.
• Customer-obsessed – You're genuinely curious about how customers deploy and extract value from products. You bring customer insights back into strategy and use those insights to make smarter decisions.
• Systems thinker – You can see how pieces fit together across complex organizations and partner ecosystems. You're comfortable working with ambiguity and can break down complicated orchestration challenges into actionable steps.
• Excellent communicator – You tell clear stories across multiple audiences (executives, technical teams, field sales, partners). You're crisp in writing and can distill complex information into digestible takeaways.
• Data-informed – You balance qualitative customer feedback with quantitative metrics. You make decisions based on what you observe, and you're not afraid to change course when data tells you to.

Qualifications

YOUR BACKGROUND

• 12+ years of product management or GTM leadership experience, with at least 3+ years driving strategy in B2B SaaS or platform environments
• Track record of driving cross-functional alignment and launching products or features at scale (enterprise product launches highly valued)
• Experience building or scaling partner ecosystems, channel programs, or customer communities
• Familiarity with deployment, implementation orchestration, or post-sale adoption workflows
• Demonstrated ability to influence across product, sales, services, and partner organizations
• Experience working in matrix organizations with competing priorities and ambiguous scope

Nice to have:

• ServiceNow platform or product ecosystem experience
• Background with AI or intelligent workflow products
• Sales enablement or field marketing experience
• Post-sale adoption or expansion motion experience

For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

AI Engineering and Delivery is the customer-obsessed engineering group building the agentic AI and enterprise-scale search systems that power Now Assist, AI Agents, and the AI-driven experiences our customers rely on every day. We build AI as foundational platform infrastructure — prioritizing robustness, performance, safety, and real-world customer impact at scale. 

About the Team 

AI Engineering and Delivery is the customer-obsessed engineering group building the agentic AI and enterprise-scale search systems that power Now Assist, AI Agents, and the AI-driven experiences our customers rely on every day. We build AI as foundational platform infrastructure — prioritizing robustness, performance, safety, and real-world customer impact at scale. 

Types of problems you’ll get to work on 

You will design, build, and operate production-grade agentic AI systems embedded across ServiceNow's platform — autonomous agents that reason over real enterprise data, take action across workflows, and run safely at Fortune 500 scale. 

Your core focus areas: 

• Agentic architecture. Design and ship multi-agent systems — orchestration, tool use, planning loops, memory, and failure recovery — that operate reliably in production, not in notebooks. 
• Enterprise-grounded reasoning. Build agents that leverage ServiceNow's data layer — CMDB, Workflow Data Fabric, and Knowledge Graph — to make decisions with context no frontier model has on its own. 
• Trust, safety, and governance. Own the guardrails: observability, human-in-the-loop controls, and compliance infrastructure that make autonomous systems safe to deploy at scale. 
• Retrieval and grounding. Work closely with our search team to ensure agents are grounded in accurate, low-latency retrieval — RAG pipelines, hybrid search, re-ranking, and evaluation — as a critical dependency of agentic quality. 
• Model integration and evaluation. Integrate frontier models (Anthropic, Google, OpenAI) into the Sense → Decide → Act → Govern architecture; evaluate trade-offs across cost, latency, and capability for production use cases. 
• Engineering leadership. Raise the technical bar through architecture decisions, code reviews, and coaching — particularly on agentic design patterns and production AI discipline. 

Qualifications

To be successful in this role you have:

• 8+ years of software engineering with strong fundamentals in data structures, algorithms, and distributed systems. 
• Hands-on depth designing, shipping, and operating agentic systems in production — multi-agent orchestration, tool calling, planning loops, memory, and failure recovery. Not prototypes. 
• Production-grade Python. Systems language (Go, Java, or C++) is a plus. 
• Working experience with frontier AI SDKs (Anthropic, Google, or OpenAI) — prompt engineering, structured outputs, and model evaluation in production settings. 
• Familiarity with RAG and retrieval patterns in production — vector stores, hybrid search, and retrieval evaluation metrics. 
• Track record of technical leadership: architecture ownership, code quality bar-raising, and mentoring engineers on production AI practices. 
• Nice to Have 
• Deeper specialization in search and retrieval at scale or MLOps/model observability. 
• Published work or open-source contributions in agentic systems or retrieval. 
• Exposure to LLM fine-tuning or inference optimization in production.

Why join us 

Intelligence is commoditizing. Context and execution are not. With 100B+ workflows, 6.5T transactions a year, and 85% of the Fortune 500 on our platform, we are building the system that makes AI actually work inside the enterprise — Sense, Decide, Act, Govern. 

What's shipping as we speak: AI Specialists autonomously resolving cases across IT, CRM, HR, and Security. Action Fabric opening our full system of action to any external agent via MCP — Anthropic's Claude Cowork is the first design partner. Project Arc with NVIDIA bringing governed autonomous desktop agents into production. Build Agent live inside Cursor, Claude Code, and GitHub Copilot. AI Control Tower with kill-switch capabilities and cross-vendor agent governance. These are production systems at Fortune 500 scale, not roadmap slides. 

You'd work across three problem spaces at the frontier of what we do:  

Autonomous Enterprise: Self-driving business processes grounded in CMDB, Workflow Data Fabric, and Knowledge Graph — context no frontier lab can replicate,  

Omni-channel AI Resolution: Production voice, chat, and computer-use agents with generative UI, live with customers today,  

AI Control Tower: Identity, entitlements, and audit-grade compliance for every agentic system in the enterprise — nobody else has this layer. 

You will build the substrate that connects all four: SENSE (any data) → DECIDE (any AI model) → ACT (any workflow) → GOVERN (identity + governance). The architectural inflection point is now.  

For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

The ServiceNow Security Organization (SSO)  

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact  

This is a hands-on engineering and architecture role within Cyber Defense Engineering (CDE), applied to some of the hardest, least-defined problems in cyber defense, protecting a platform trusted by thousands of the world's largest enterprises. You'll operate with minimal direction and broad latitude to set the technical agenda. 

You'll start by tackling one of the highest-stakes problems in enterprise security today: how do you secure a company's own employees and systems as they adopt AI faster than anyone can govern it? Think compromised internal agents, AI copilots that leak sensitive data, and shadow AI tools appearing before any policy exists.  

You'll architect the threat models, controls, and secure-by-design standards other teams build against, partnering with ServiceNow's product AI security research team to apply frontier research internally, and you'll be the technical authority Security, IT, and Engineering rely on for internal AI threats. 

Beyond internal AI security, you'll also lead initiatives that use AI to transform cyber defense more broadly, such as modernizing blue and red team practices or solving problems that don't have a name yet. This role is for engineers who want to keep solving cyber defense's hardest, least-defined problems at the frontier of the field, not run a single program indefinitely. 

What You'll Do 

• Architect Internal AI Security Strategy: Own the security architecture for internal AI adoption across ServiceNow, including agentic tools, LLMs, copilots, and the automation built on them 
• Drive Execution Excellence: Push your architecture and standards through to adopted, production-grade outcomes, not just documentation, holding IAM, endpoint security, cloud security, IT, and infrastructure teams accountable for secure implementation 
• Lead AI Threat Modeling: Threat model the most complex internal AI surfaces, from compromised or misdirected agents to attack classes not yet standardized in the industry 
• Define AI Governance and Policy: Partner with Legal, Privacy, IT, and Engineering leadership to define what's safe to use, and translate that into enforceable, scalable controls for sanctioned and shadow AI alike 
• Partner on Frontier AI Threat Research: Collaborate with ServiceNow's product AI security team to bring emerging attack research into ServiceNow internal AI security, and surface real-world internal findings back to them 
• Drive Broader Cyber Defense Initiatives: Apply AI to modernize blue and red team practices, consolidate detection platforms, or take on the next problem that doesn't have a name yet 
• Mentor and Raise the Bar: Mentor engineers across CDE and raise the technical bar on whatever problem you're driving 

Qualifications

Required Qualifications: 

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
• 15+ years in security engineering, spanning security operations, architecture, threat modeling, and design reviews, with a recent focus on AI-specific threats. Or similar experience with education 
• 5+ years of software engineering experience, with a proven track record of owning complex system architecture at enterprise scale 
• Demonstrated ability to set technical direction and architect security solutions across multiple security domains (for example, AI security, IAM, endpoint security, infra security, detection engineering, and incident response) 
• Clear communication and a bias toward learning fast in a field that changes constantly 

Preferred Qualifications: 

• Bachelor's / Master's degree or PhD in Computer Science or a related technical field, with a specialization in Security or AI/ML, or an exceptional, well-evidenced track record substituting for it 
• Hands-on experience threat modeling and securing modern AI systems (LLMs, agents, RAG pipelines), with evidence of platform-level impact 
• Deep hands-on experience with agentic AI frameworks (e.g., LangChain, LangGraph) 
• Built or open-sourced security tooling/automation for AI systems adopted beyond one team 
• Prior experience setting AI security strategy at a platform or company level 

#SecurityJobs 

For positions in this location, we offer a base pay of $221,200 - $387,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

As a Staff AI Agent Engineer – Moveworks | Customer Deployment at Moveworks ServiceNow, you’ll be responsible for making customers successful with the Moveworks ServiceNow Platform by accelerating product adoption through various customer engagements. You are a critical, high-leverage technical individual that operates at the intersection of Customer Success, Product Management, and Engineering.

Your primary mission is to translate complex customer business process challenges into innovative, high-impact AI solutions built on our platform. This role provides full-stack ownership of technical success, allowing you to not only deploy capabilities in the current product but also directly influence the product's evolution by ensuring that learnings are folded back into our core platform.

Core Responsibilities & Impact:

• Full-stack Ownership: Partner deeply with customers throughout the entire delivery lifecycle of AI Agents on the Moveworks ServiceNow Platform: Vision-Lock, Solution Design/Architecture, Building, Tuning, and launch.
• Custom Solution Design: Architect, design and consult with customers to develop high-impact technical AI solutions on the Moveworks ServiceNow platform by helping them leverage AI in novel and meaningful ways to solve complex business challenges.
• Integration and implementation: Integrate the Moveworks ServiceNow Platform to Customer enterprise system in an innovative, secure and performant manner.
• Product Partnership: Work closely with engineering and product teams on new product rollouts, and help drive product decision making by synthesizing on-the-ground customer feedback and technical gaps.
• Strategic Autonomy: Consult customers and apply creative freedom in solution design to shape the customer’s Agentic AI roadmap.

About You:
You are a technical generalist & a “do-er” with a deep, intuitive understanding of complex systems and a relentless focus on customer impact. You thrive in a dynamic, high-growth environment where you can both build and lead.

• Technical Acumen & Curiosity Mindset: You are a rapid learner with high technical aptitude and strong generalist with instincts to quickly learn both new technical and business domains. You possess a curiosity to understand details from both a technical and a business perspective i.e: trying to understand: "what happens under the hood?" and “why is this done that way?”
• Technical Mastery: Strong grasp of API based systems integration, LLM-based systems design including prompt engineering, context engineering, and data modeling.
• Product Excellence Obsession: You have product taste/judgement and are obsessed with building and delivering exceptional product experiences for users.
• Reusability: You share what works with the broader team, and help generalize solutions into reusable templates.
• Customer-Centric Soft Skills: You have the communication skills required for deep customer partnerships, and you genuinely enjoy working directly with customers. You are compelled to develop and deliver compelling solution narratives through creation of high-quality artifacts (e.g. architecture diagrams, solution proposals, product documentation, SOWs) as well as engaging presentations and demos, tailored to the technical and business awareness of the audience.
• Strategic Guidance & Influence: Serve as a trusted advisor to customers, providing strategic direction to help them overcome technical and organizational obstacles. This includes developing and delivering context-specific solutions, as well as upskilling customer teams to leverage the product independently.
• Entrepreneurial Drive / Grit: You aspire to a high-growth career path, actively seeking to gain maximum exposure and learning across engineering, product, and business functions as quickly as possible. You lean into navigating through challenging business situations or antiquated legacy systems.
• Ecosystem Partnership: You possess a strong sense of personal accountability to both customers and internal teammates who rely on your expertise.

Qualifications

To be successful in this role you have:

• 8+ years of experience in a technical role, such as a Forward Deployed Engineer, Solutions Engineer, Customer Success Engineer, Solutions Architect, Consulting Engineer or Software Engineer; or an advanced degree with 6+ years
• Demonstrated ability to operate across multiple business functions or technical domains, demonstrating adaptability, quick-to-learn, and broad technical skills.
• Experience designing, building and launching full-stack workflows, and automations, leveraging REST APIs, iPaaS automation (Workato, Azure Functions, AWS Lambdas, ServiceNow Flow Designer), or generic scripting (e.g., Python, JavaScript, Golang, etc.).
• Proven ability to determine methods and procedures on new assignments independently, exercising strong judgment to select the right approaches and drive results across complex, cross-functional problems
• Experience leading projects and coordinating other team members, with strong networks across departments and key external stakeholders
• You are willing to travel up to 25% of the time

Preferred Qualifications

• Familiarity with enterprise platforms (e.g. ServiceNow, Jira Service Desk, Zendesk, Workday, Okta, etc.) is a plus
• You have familiarity with Linux and Windows environments and using the command line.
• You have a great track record of driving successful technical adoption with medium to large-sized enterprise projects
• You stay current with the latest AI tools and frameworks, and think about how to apply them thoughtfully to work smarter and build reliable, scalable solutions

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

About the Role 

ServiceNow is building something genuinely innovative in CRM — and we need the people to match. This isn't a "storytelling" seat. It's a builder seat. You'll own how our CRM message hits the market and how our field actually uses it. That means writing the things sellers say, building the tools they use, running the programs that move pipeline — and doing it fast. 

If you've spent your career making decks look beautiful but haven't seen a deal close or a campaign activate, this probably isn't the right fit. If you thrive at the intersection of message, motion, and market — and you've got the receipts to prove it — keep reading. 

What You'll Do 

This role spans the full product marketing motion for ServiceNow Sales CRM, including: 

GTM Activation

• Partner with Sales, Demand Gen, and Field Marketing to make sure messaging actually travels — not just to decks, but to deals 
• Build launch plans and run them. Own the milestones, drive the cross-functional coordination, close out the execution 
• Identify gaps in how the field positions CRM and build the content and programs to close them 

Sales Enablement 

• Create the tools sellers use every day — pitch decks, talk tracks, battle cards, discovery frameworks, competitive objection handlers 
• Run enablement sessions that actually stick — live training, recorded content, whatever format gets adoption 
• Work closely with sales leadership and frontline reps to understand what's working in market and what's not 

Competitive Intelligence 

• Know how ServiceNow stacks up against the competition and the broader field — and build content that arms sellers to win 
• Track market moves, synthesize what matters, and get it in front of the right people quickly 

Content & Programs 

• Build assets across the full funnel — thought leadership, event programs, customer stories, analyst materials 
• Prioritize ruthlessly. You'll have a lot on your plate; knowing what to say no to is as important as knowing what to build 

Messaging & Positioning 

• Own the narrative for how ServiceNow wins in CRM — from value proposition to competitive frame to category definition 
• Translate product capabilities into customer-facing messaging that lands with CROs, RevOps leaders, and sales teams 
• Keep the message current as the product and competitive landscape evolve — this isn't a set-it-and-forget-it job 

What We're Looking For 

We're not requiring a traditional product marketing background. We care far more about what you've shipped and activated than what your title has been. Strong candidates likely come from one or more of these backgrounds: 

• Product marketing, solutions marketing, or competitive intelligence 
• Sales enablement or revenue enablement leadership 
• Demand generation or field marketing with a strong message ownership component 
• GTM strategy or go-to-market leadership in a B2B SaaS environment 

Regardless of background, here's what we need to see: 

• You've owned a GTM motion end-to-end — not contributed to one, owned one. You know what it took to get it across the line. 
• You've built things sellers actually use. If your battle card lives in a drawer, that's a problem. 
• You work well with sales. Not adjacent to sales — with them. You understand how deals get made. 
• You're comfortable with ambiguity and operate without a fully paved road. 
• You have strong opinions and the judgment to know when to hold them and when to let go. 
• CRM, sales tech, or enterprise SaaS domain knowledge is a plus — but raw reps in the market matter more than category fluency. 

Qualifications

To be successful in this role you have:

• 6+ years of experience in product marketing, sales enablement, GTM strategy, demand gen, or a combination 
• Proven track record of building and activating GTM programs that drove measurable outcomes (pipeline, win rate, field adoption — any of these) 
• Experience working in or closely alongside enterprise sales organizations 
• Strong written communication — this role requires a lot of it and it needs to be good 
• Comfortable presenting to and working with senior stakeholders, including sales leadership and executives 
• Bachelor's degree or equivalent experience 

What Success Looks Like in Year One 

• The field has a clear, consistent CRM narrative — and they're actually using it 

• Product launches hit the market with crisp activation plans and tight cross-functional execution 
• Sellers have the tools they need to win competitive deals, and those tools are built into how they sell 
• You've built strong working relationships with Sales, Product, and Marketing partners across the org 
• You've established a reputation for getting things done, even when it's complicated 

FD21

For positions in this location, we offer a base pay of $148,900 - $260,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Job Description

This role is part of the Customer Excellence Group (CEG).  Our purpose is to accelerate platform adoption and drive customer business outcomes. We do this through a portfolio of services, delivered by world-class consultants, training and success professionals, our leading practices, methodologies, and tools, as well as our ecosystem of partners. 

What you get to do in this role:

As a ServiceNow Services Account Executive, you will be responsible for selling a portfolio of service offerings designed to help our customers successfully adopt the products they have purchased and ultimately achieve the business outcomes they expected from utilizing our products. These service offerings include our Impact success offering, product implementation services, and training.  The Services Account Executive is well-versed in services and post-sales adoption strategies.  They are a trusted advisor to the account team and our customers for successful implementation, adoption, and value realization. A quota carrying role, the Services Account Executive owns the Services sales strategy by proactively creating demand for new Services opportunities and partnering with the ServiceNow Sales team and our partners to develop and successfully execute Services sales opportunities for their assigned territory.

• Collaborate with software sales account teams, Customer Outcomes team members, and our eco-system of delivery partners
• Develop and execute a services sales strategy in the designated territory with a target account list
• Proactively create new Services opportunities (Impact, Implementation Services, and Training) in both new and installed base customers
• Create pipeline and manage end-to-end forecasting process for Services opportunities
• Serve as a trusted advisor to the customer by understanding their existing and future digital transformation roadmap and driving the right mix of ServiceNow services to meet their needs
• Arrange and conduct Executive and CxO services-related discussions in alignment with the account strategy
• Lead extended team in solutioning and scoping, and proposal development
• Execute value-based selling methodology for Impact, Implementation Services, and Training opportunities 

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Minimum 12 years of previous services sales experience gained within a SaaS software or solution sales organization (or reasonably equivalent)
• New account sales focus, operating independently to identify new opportunities
• Existing relationships in large enterprise accounts a plus
• Demonstrable track record of achieving Services, Success, or Training sales targets
• Ability to communicate and collaborate across lines of business and multiple customer and partner personas, including executives
• Strong operational command – managing end-to-end franchise
• Travel up to 75% (depending on geography/region)

For positions in this location, we offer a base pay of $145,920 - $240,780, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Join us to put AI to work for people.

Job Description

Sr. Technical Consultant

The Team

The Expert Services team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.

The Role

The Sr. Technical Consultant is a technical expert as of a customer engagement team – consulting with customers and configuring the ServiceNow CRM and Industry Workflow products based on configuration best practices – all with the goal of accelerating and driving customer business outcomes.

What you get to do in this role:

• Educate others about the ServiceNow platform by creating white papers and other materials that can be shared with our ServiceNow community.
• Be the technical expert on the ServiceNow platform, while advising customers on leveraging configurations vs. Customizations.
• Support the engagements efforts for Field Service-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
• Advise customers on ways they can leverage the ServiceNow platform to transform their current processes.
• Guiding customers through the ServiceNow capabilities during different parts of the engagement; knowledge transfers, process documentation, proof of concepts, architectural documentation.
• Drafting and reviewing user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
• Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement
• Perform the role as a technical development lead and be responsible process the development process for partner resources (onshore and offshore) and other peers.
• Work with other members of your ServiceNow team to provide a great experience for our customers.
• Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-servers, and more.
• Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers
• Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
• Juggle multiple and complex projects/initiatives
• Leading continuous improvement practices for delivery/engagement materials
• Supporting specific sales activities when required
• Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
• Collaborate with team members
• Up to 50% travel annually, driven by customer needs and internal meetings

Qualifications

In order to be successful in this role, we need someone who has:

• At least 4 years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) in a customer service environment, while providing thought leadership to Field Service sponsors/stakeholders in solving business process and/or technical problems
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
• Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI.
• Experience with ServiceNow’s Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued.
• Strong understanding and ability to consult on data compliance standards such as PII/PHI
• Experience creating recommendations that comprise of multiple complex solution components.
• Experience and knowledge of Field Service including: work order management, assignment considerations, territory management, maintenance plans, asset management, part/crews/time management and common systems of integration.
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
• Ability to gain and maintain certifications
• Ability to adapt and learn new features and capabilities
• Proven team player and team builder

Certification Requirements:

Required ServiceNow Certifications or achieved within first 90 days:

• Certified System Administrator (required or must achieve within the first 60 days)
• Certified Implementation Specialist – Field Service Management
• Certified Implementation Specialist – Customer Service Management
• Certified Application Developer

Desired ServiceNow Certifications:

• Certified Technical Architect (required or must achieve in first year)
• Certified ITSM, ITOM

Additional information

For positions in this location, we offer a base pay of $148,900 - $260,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Armis from ServiceNow, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. Combined with ServiceNow’s Security and Risk capabilities, as well as Identity Security capabilities from Veza, we bring together all critical capabilities to secure every asset, every identity - incl. AI Agents - across all environments with the right level of context - security, operational and business - to build the first of its kind autonomous defense platform for the Agentic Enterprise.

Job Description

At ServiceNow, our Solution Consultants (SC) serve as the linchpin of every customer engagement. Working closely with our customers and prospects to demonstrate the value of the Armis platform via console demonstrations, proof-of-value deployments, and targeted training sessions. This role supports our Federal business across the Washington, DC region.

What you'll do...

Work closely with our prospects to:

• Provide virtual and in-person technical demonstrations
• Deploy proof-of-value installations
• Lead technical training sessions based on POV findings
• Support marketing activities, conferences, speaking engagements
• Consistently and cogently address our prospects needs through astute verbal and written communication skills
• Thrive in a team-oriented culture through delivering a significant individual contribution while collaborating with and strengthening teammates
• Think critically, spanning the sales process through customer support, troubleshooting, and developing new use cases for internal and external consumption.
• Develop prospect facing documentation
• Expected to travel up to 40% of the time on average (can vary by region)

Education:

• BS degrees in computer science, MIS, or equivalent experience required

Qualifications

Experience:

• 5+ years experience in technical positions required (SE, Pre-Sales Engineer, Solutions Architect) ideally for a Cyber Security vendor
• 5+ years of experience in customer-facing or customer support positions
• Solid understanding of networking concepts and technologies
• A demonstrated track record of taking ownership of complex initiatives and producing successful outcomes
• Experience closing complex cyber security SaaS solutions with Enterprise Customers and supporting Sales AE's / RSM's.

Knowledge in one or more of the following:

• IoT, OT, IoMT
• Wireless technologies (WLCs, Meraki, Aruba, etc.)
• Linux Operating Systems
• Virtualized environments
• Network knowledge
• Utility Scripting (Python preferred)

For positions in this location, we offer a base pay of $168,750 - $200,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Reporting to the VP, Strategic Customers - Global Revenue Programs (Elevate), the Strategic Customers – APAC 360 Deal Lead (Elevate) will be joining a broader team focused on driving high-impact global strategies that support ServiceNow’s long-term revenue growth and profitability through larger and more strategic transactions at scale.

As the Strategic Customers – APAC 360 Deal Lead (Elevate), you will serve as the central business unit liaison to APAC sales teams for ServiceNow’s business-enabling functions and all internal Business Units as it relates to 360 deal activity. You’ll bring together cross-functional stakeholders to shape deal strategy, streamline “Buy From” execution, and ensure alignment between business needs, risk considerations, and sales objectives. You’ll play a pivotal role in improving GTM efficiency, accelerating deal velocity, and balancing OPEX investment with NNACV growth. Your work will also drive consistency and insight across 360 activities, including supporting natural event planning and helping the organization avoid value leakage from unplanned or misaligned deal activity.

Priorities & Responsibilities:

Serve as Central Point of Contact for the ‘Buy From’ Side of 360 Deals for Specific BUs

• Act as the global BU liaison to sales teams and internal ServiceNow Business functions.
• Act as a global liaison to sales / GTM teams and global partnerships w/ Value Added Resellers and also System Integrators.
• Represent a unified “Buy From” perspective, streamlining access and coordination for the sales organization.
• Leverage strong relationships with executive sponsors, sourcing, and customer advocacy to facilitate alignment and speed
• Create Value Through Structure and Process
• Design and implement a structured approach to identify and act on natural buying events that drive incremental revenue
• Working with Sales Operations and other Sales Strategy teams, establish visibility into 360 deal activity across regions and functions, creating a unified view for tracking and strategic planning
• Improve consistency, accountability, and velocity across buy-from aspects of the 360-deal lifecycle

Support Deal Execution

• Collaborate with Elevate’s Complex Deal Execution team/Sales to shape and execute 360 deals that align to GTM strategy and business priorities and strike the optimal balance between investment and revenue generation in strategic deals
• Support execution of complex transactions by guiding deal architecture, risk mitigation, and internal stakeholder engagement

Build Deep Cross-Functional Relationships

• Cultivate trusted relationships with business owners across the enterprise to support proactive deal engagement and GTM alignment
• Act as a strategic advisor across functions, translating business goals into actionable deal strategy
• Partner closely with Finance, Revenue Accounting, Global Sourcing, Legal and other stakeholders to streamline deal approval and execution pathways

Deliver Post-Deal Insights and Continuous Improvement

• Lead post-mortems and insights generation for closed 360 deals, translating outcomes into scalable process improvements and strategy refinements
• Evolve frameworks such as the decision matrices, budgeting guidance, and approval processes to enable faster, smarter deal execution.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years of experience as a Product Manager, Product Owner, Consultant or technical Product Analyst in a commercial software product company
• Passion for technology and innovation to improve the way people work using our products and the possibilities that come from building world class customer experiences
• Strong decision making based on data and business benefit to determine the best investments for the future
• Must enjoy working in a highly collaborative environment
• Experience creating digital experiences in either CSM, CRM, or HCM
• High energy, self-starter with aptitude for learning new technologies and ability to promote transformational change
• Comfortable presenting solutions to large audiences and senior executives in person, virtual, and via webinars
• Thrives in ambiguity with proven track record of out of the box problem solving skills
• Leads from the front with a willingness to take on tasks that sometimes would fall outside of their scope in order to get the job done
• The ability to generate ideas for how our digital experiences can make our customers more successful
• Prior history working with the ServiceNow platform a major plus

Skills and Attributes

• Strategic thinker with a bias for execution and outcomes
• Skilled at building trust and influence across matrixed organizations
• Analytical and structured, with a process-oriented mindset
• Strong communicator with the ability to synthesize and present complex issues clearly
• Comfortable operating in ambiguity and helping bring clarity to others
• Collaborative, proactive, and business outcome-focused
• Intrinsically curious about emerging technologies and their application in solving business challenges.
• Team player of unquestionable integrity, credibility, and character
• Experience within a large organization; ability to quickly establish trust-based relationships internally to get support for customer sales objectives
• Strong leadership, problem solving, and decision-making abilities
• Continuous improvement and growth mindset

Measure of success

• Increased speed and effectiveness of 360 deal execution
• Scaled adoption of 360 strategies, processes, and operations
• Strong feedback from Elevate Complex Deal Leaders, internal sales and business unit stakeholders

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Our Global People organization is transforming how HR services are delivered at ServiceNow. Our ambition is to build a premier People Operations organization that combines exceptional employee experiences, operational excellence, simplified processes, and intelligent technology to make the world of work better for our employees. 

Our Costa Rica People Operations team plays a critical role in this transformation, supporting candidates, employees, managers, Talent Acquisition, and the broader People organization across the Americas. 

We are looking for a Team Lead, People Operations – Recruitment & Onboarding, AMERICAS to lead this team into its next chapter. This role requires a strong people and operational leader who can build an engaged, accountable, high-performing team while continuously improving how Recruitment and Onboarding Operations are delivered. 

The successful candidate will bring strong Recruitment and Onboarding process knowledge, exceptional people leadership capabilities, and a forward-looking mindset around simplification, automation, AI, and digital HR operations. 

What You’ll Do 

Lead, Develop and Inspire the Team 

People leadership is at the heart of this role. 

• Lead and develop a team of People Operations professionals in Costa Rica supporting Recruitment and Onboarding Operations across the Americas. 

• Create an inclusive, collaborative, high-performing environment built on trust, accountability, continuous learning, and ownership. 

• Coach and develop team members through regular feedback, 1:1s, career conversations, and meaningful development opportunities. 

• Set clear expectations and manage performance consistently, recognizing strong performance while constructively addressing performance, capability, or behavioral gaps. 

• Manage workload, capacity, prioritization, and coverage to ensure sustainable service delivery. 

• Lead the team effectively through transformation, ambiguity, changing priorities, and new ways of working. 

Own Recruitment & Onboarding Operations 

Lead operational delivery of Recruitment and Onboarding services across the Americas in close partnership with Talent Acquisition and other People teams. 

This role does not own recruiting strategy, sourcing, or candidate selection, which are managed by the Talent Acquisition COE. Instead, this role leads the operational processes that enable recruiting and onboarding to execute effectively at scale. 

• Ensure accurate, timely, compliant, and consistent execution of Recruitment and Onboarding services, supported by strong process governance and controls. 

• Manage operational performance including SLAs, case volumes, backlog, capacity, quality, and service trends. 

• Lead quality reviews, complex cases, escalations, and exceptions, ensuring effective resolution and stakeholder communication. 

• Drive root-cause analysis and corrective actions for significant operational issues and recurring service gaps. 

• Serve as an operational point of contact for audits, ensuring appropriate controls and documentation. 

• Support Recruitment and Onboarding activities associated with M&A, including planning, offer readiness, quality reviews, onboarding coordination, and cross-functional execution. 

Lead with Technology, Automation and AI 

ServiceNow is an AI company, and our People leaders are expected to actively explore how technology can improve the way work gets done. 

• Champion an AI-first and digital mindset, encouraging curiosity, experimentation, and responsible adoption of emerging capabilities. 

• Identify opportunities to simplify workflows, eliminate manual work, automate repetitive activities, and improve decision-making through technology and AI. 

• Explore practical AI applications across case management, knowledge, quality, analytics, process documentation, and operational decision-making. 

• Build team capability and confidence to operate successfully in an increasingly AI-enabled HR environment. 

• Partner with HR Technology and process owners to translate operational pain points into scalable, technology-enabled solutions. 

Build Strong Stakeholder Partnerships 

• Develop trusted partnerships with Talent Acquisition leaders and teams across the Americas. 

• Partner closely with People Enablement, People Care, Global Mobility, HR Technology, People Partners, and other COEs. 

• Represent People Operations in cross-functional discussions involving Recruitment and Onboarding services, escalations, and transformation initiatives. 

• Communicate clearly and confidently regarding service performance, risks, process changes, and improvement opportunities while navigating competing priorities. 

What We’re Looking For 

We are looking for someone who combines strong people leadership, Recruitment Operations depth, and a transformation mindset. 

• Demonstrated success leading, coaching, and developing HR Operations, Recruitment Operations, Shared Services, or similar teams. 

• Strong emotional intelligence and a leadership style characterized by empathy, transparency, accountability, accessibility, and respect. 

• Ability to manage challenging performance and behavioral situations constructively and effectively. 

• Strong knowledge of end-to-end Recruitment and Onboarding Operations and the partnership between Talent Acquisition and Recruitment Operations. 

• Experience supporting complex, high-volume, multi-country or regional environments. 

• Demonstrated ability to simplify processes, improve service performance, and use operational metrics and insights to drive decisions. 

• Experience leading teams through technology implementations, transformation, or significant process change. 

• Experience leveraging technology, automation, or AI to improve productivity, processes, decision-making, or customer experience. 

• Strong communication, stakeholder management, and influencing capabilities within a matrixed organization. 

Qualifications

Required Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• 7+ years of progressive experience in HR Operations, HR Shared Services, or a related field. 

• Demonstrated experience leading and developing teams in an operational environment. 

• Strong Recruitment and/or Onboarding Operations experience. 

• Experience supporting complex, multi-country or regional organizations; Americas experience strongly preferred. 

• Demonstrated experience in process optimization and operational/service excellence. 

• Experience with ServiceNow HR Service Delivery (HRSD), case management, and enterprise HR technologies. 

Preferred Qualifications 

• Prior experience with Avature is highly desirable. 

• Workday or comparable enterprise HR platform experience. 

• Experience supporting HR Operations associated with mergers and acquisitions. 

• Experience implementing automation, generative AI, intelligent workflows, or emerging technologies within HR Operations. 

Leadership Expectations 

The person who succeeds in this role will be more than a process expert. They will develop people, create trust, raise standards, simplify work, embrace technology, and build a team capable of delivering exceptional service in an AI-enabled future. 

They will balance empathy with accountability, operational discipline with innovation, and regional ownership with a global mindset helping make Costa Rica a critical contributor to the future of ServiceNow People Operations and our ambition to deliver an exceptional candidate and employee experience. 

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Armis from ServiceNow, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. Combined with ServiceNow’s Security and Risk capabilities, as well as Identity Security capabilities from Veza, we bring together all critical capabilities to secure every asset, every identity - incl. AI Agents - across all environments with the right level of context - security, operational and business - to build the first of its kind autonomous defense platform for the Agentic Enterprise. 

Job Description

What you get to do in this role:

• Build a team of direct Sales Executives to drive rapid new business sales growth in the region
• Build and drive sales strategy for the region in conjunction with Sales Operations to effectively Go-To-Market including understanding the competitive landscape, presence and strength within the region
• Actively engage in territory planning, relationship development and opportunity development and driving revenue by supporting and assisting Field Sales Teams in closing opportunities
• Recruit, coach and mentor team members to drive excellence
• Development of territories and quota for the sales team and effectively communicate to set performance expectations within the team
• Manage and report accurate forecast and pipeline to the business
• Achievement of annual sales goals on a quarterly and annual basis is required
• Engage and align effectively in C-level meetings in order to properly understand customer business requirements
• Build effective working relationships with Solution Consulting, Business Units, Professional Services, Marketing, our Partner community and the ServiceNow executive team
• Retain and grow existing customer base with regular non-sales customer engagement activities to deliver an excellent customer experience

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience in cybersecurity sales leadership
• Extensive track record of new business sales success including presentation and negotiation skills within industry and at C Level
• Strong success in recruiting, coaching and managing an exceptional sales team
• Strong strategic thinking including analytical and financial planning skills to meet and exceed quotas and goals.
• Ownership of accurate CRM reports including current and future quarterly forecasts and opportunity inspection
• Experienced in driving sales process and drive effective working relationships with Sales Operations
• Ability to understand the 'bigger picture' and business drivers around IT
• Ability to build long term strategic and senior level relationships
• Ability to adapt and work effectively within a rapidly changing and growing environment
• Demonstrates strong business and financial acumen
• Built self-motivated sales teams that embrace a culture of collaboration, enthusiasm, and overachievement
• Champions and promotes top performers, constantly develops and coaches the team and themselves, and topgrades appropriately
• Proven partner relationships and networks, and ability to grow the impact of revenue streams and territory development through the partner ecosystem
• Ownership of driving successful pipeline generation activities developed by marketing or the partner community

For positions in this location, we offer a base pay of CAD $168,300-$200,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Veza is the pioneer in identity security, purpose-built to answer the fundamental question enterprises face: who can and should take what action on what data. Veza's Access Graph platform maps an organization's entire identity ecosystem  across users, groups, roles, policies, permissions, and resources  providing deep visibility and control over human, non-human, and agentic identities across SaaS, cloud, on-prem, and custom applications. With over 30 billion access permissions under management, global enterprises including Blackstone, Expedia, and Wynn Resorts trust Veza to manage privileged access monitoring, non-human identity security, access entitlement management, and next-generation identity governance.

Founded in 2020 and headquartered in Redwood City, California, Veza is now part of the ServiceNow family, with the acquisition closing in March 2026. The combination brings together Veza's AI-native Access Graph with ServiceNow's AI Control Tower and agentic workflows, enabling organizations to enforce end-to-end identity security rooted in the principle of least privilege across applications, data, cloud environments, and AI agents. For engineers joining Veza today, this means the scale and resources of an enterprise platform company, with the product velocity and mission-driven focus of a security innovator at a pivotal moment in the industry.

Job Description

Role Scope

• Own a portfolio of approximately 8-10strategic enterprise customers
• Operate within a high-touch engagement model where depth of partnership is prioritized over volume
• Engage regularly with CIO, CISO, and senior technology leadership
• Directly influence renewal outcomes, expansion opportunities, and executive satisfaction
• Support customers operating in complex, highly integrated environments
• Identify material risk multiple quarters ahead of renewal cycles and drive coordinated mitigation

Core Responsibilities

Extreme Ownership of Customer Outcomes

• Serve as the accountable leader for the health, trajectory, and commercial posture of each assigned customer.
• Establish clear success criteria and align internal execution accordingly.
• Drive customers from deployment to durable operational reliance.
• Orchestrate the resources required to achieve customer outcomes.
• Treat each customer as a business, balancing advocacy with commercial responsibility.

Executive Engagement

• Build trusted advisor relationships with CIO, CISO, and senior stakeholders.
• Deliver Executive Business Reviews grounded in measurable business outcomes.
• Align platform capabilities to strategic initiatives such as security posture, regulatory readiness, and operational resilience.
• Guide executive decision-making through insight and credible challenge when necessary.

Value Realization

• Build and govern multi-year Success Plans for every strategic account.
• Translate product capabilities into quantified business impact.
• Ensure customers achieve the outcomes that justified their investment.
• Develop referenceable advocates through demonstrated value.

Renewal Predictability

• Own renewal posture across the portfolio with no late-stage surprises.
• Inspect leading indicators including adoption depth, executive engagement, and realized value.
• Communicate risk early with a clear mitigation strategy and path to resolution.

Risk Management & Account Health Leadership

• Bring rigor and objectivity to evaluating account health.
• Proactively identify erosion signals and mobilize cross-functional teams before issues escalate.
• Develop and execute disciplined recovery strategies when required.
• Deliver difficult messages when necessary to protect long-term outcomes.
• Maintain high forecast accuracy for assigned accounts.

Cross-Functional Partnership

• Operate as the accountable leader for customer outcomes while partnering closely with Account Executives and Solution Engineers across the customer lifecycle.
• Align commercial strategy with the Account Executive to support retention and expansion.
• Partner with Solution Engineers on technical strategy, ensuring deployments support defined success criteria.
• Lead integrated account planning across Sales, Solutions, and Customer Success.
• Foster a one-team approach focused on long-term customer value rather than functional handoffs.

While execution is shared, accountability for customer outcomes remains clear.

Internal Execution & Governance

• Coordinate Sales, Professional Services, Support, Product, and partner teams
• Establish governance frameworks that drive accountability and transparency
• Remove obstacles and maintain execution momentum across large programs
• Operate effectively within highly matrixed customer organizations

Qualifications

Required Experience

• 12+ years managing complex enterprise customers within SaaS or platform organizations
• Demonstrated ownership of large, multi-threaded accounts with executive visibility
• Proven experience driving renewals, expansion, and long-term customer value
• Strong business and financial acumen with the ability to connect adoption to ROI
• Executive-level communication skills and presence
• Comfortable operating in ambiguous, high-stakes environments
• Track record of proactively identifying risk and driving resolution

Nice to Have: Identity/Security Domain

Experience supporting identity, security, governance, or other mission-critical enterprise platforms is beneficial but not required.

Relevant exposure may include:

• Identity Governance & Administration
• Privileged Access Management
• Access certifications / User Access Reviews
• Compliance initiatives (SOX, ISO, NIST, SOC 2)
• Zero Trust programs
• Security transformation efforts

FD21

For positions in this location, we offer a base pay of $133,600 - $233,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow is the fastest growing enterprise cloud software company in the world, and we believe it's the great people we hire who will keep us there. We hire carefully, we hire the best, we celebrate our people. Come join our Sales team. 

We're looking for a driven Senior Account Executive to join our Commercial Growth team, covering UK Private Sector accounts of 700 to 2,000 employees. You'll own a portfolio of accounts, responsible for both winning new logos and growing our footprint within existing customers. You'll build and execute account strategies that align ServiceNow's platform to each customer's business priorities, working closely with Solution Consultants, Customer Success, Partner Account Managers, and BDRs to build and progress pipeline. This role reports into the Senior Sales Manager, Commercial UK. 

What you get to do in this role: 

• Meet or exceed sales targets across your UK Commercial territory. 

• Own and grow a portfolio of UK Private Sector accounts (700–2,000 employees), driving both net-new logo acquisition and expansion within existing customers. 

• Build and execute account strategies, aligning ServiceNow solutions and use cases to each customer's business initiatives. 

• Generate self-sourced pipeline, while also leveraging partner and BDR-sourced pipeline to build a healthy, diversified funnel. 

• Manage the full sales cycle from prospecting through to close, following ServiceNow's value-selling methodology. 

• Build genuine working relationships with partners to jointly source and progress opportunities. 

• Collaborate with an extended team — Solution Consultants, Customer Success, Partner Account Managers, and BDRs — to progress deals and deliver customer value. 

• Provide accurate and timely forecasting, territory plans, and account strategies to management. 

• Represent ServiceNow's value proposition credibly to senior stakeholders, up to VP and C-level. 

• Mentor and support colleagues, contributing to the wider success of the team. 

• Occasional travel for training and/or meetings may be required.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 

Persistent and dependable, especially with attendance, deliverables, and deadlines. 

Excellent relationship-building skills, with the ability to build meaningful business relationships with customers, prospects, partners, and internal colleagues. 

Excellent presentation, verbal, and written communication skills. 

Strong business acumen — able to understand a customer's strategic priorities and position relevant value accordingly. 

A thorough understanding of the sales process, with the ability to navigate and progress complex, multi-stakeholder sales cycles. 

Experience growing revenue within an existing customer base, identifying and progressing expansion opportunities. 

Proven ability to self-source new logo pipeline, not solely reliant on inbound or partner-registered opportunities. 

3-6 years of experience in a closing sales role, with a demonstrable track record of new business development and account management within enterprise software or solution sales. 

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

The Senior Solution Sales Executive will oversee market success of ServiceNow's Moveworks products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:  

The Senior Solution Sales Executive supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.

• Support territory strategy and planning to improve vertical agreement, account use case targeting and execution
• Provide input to AE during the account planning process based on territory strategy and recommendation
• Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
• Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
• Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
• Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
• Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 7+ years knowledge on return on investment of specialty solutions area to lead solution win
• Experience as an AE, or in alternative sales/ customer service role
• Understanding of business sales processes
• Travel required: 30-50%

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

The Solution Sales Executive will oversee market success of ServiceNow's Moveworks products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:

The Solution Sales Executive supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.

• Support territory strategy and planning to improve vertical understanding, account use case targeting and execution
• Provide input to AE during the account planning process based on territory strategy and recommendation
• Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
• Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
• Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
• Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
• Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5+ years knowledge on return on investment of specialty solutions area to lead solution win
• Experience as an AE, or in alternative sales/ customer service role
• Understanding of business sales processes
• Traver required: 30-50%

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

What you get to do in this role

As the AVP, Solution Consulting CoE Lead for CRM in EMEA, you will drive strategic alignment, capability acceleration, and market intelligence across our CRM solution consulting community. Your mission centres on three core pillars: translating ServiceNow's CRM technical capabilities into field-ready conversations that win deals; upskilling our SC community to deliver consistent, differentiated value; and deepening your understanding of EMEA market evolution through direct engagement in large, complex customer deals.

You'll act as a strategic partner to EMEA sales, pre-sales, and product teams, defining and operationalizing the technical narratives, solution plays, and customer conversations that accelerate readiness for new and evolving CRM offerings. You'll scale best practices and learnings across the region, translating insights from customer engagements into continuously improved field-ready tools and guidance. Your depth of CRM and enterprise software expertise will enable you to coach complex deals at both technical and commercial levels, ensuring our solutions address the most sophisticated customer requirements in customer service, field service, and broader CRM transformation.

Qualifications

Key focus areas will include

Define Technical Plays into Field-Ready Conversations

• Translate CRM solution architecture, capabilities, and product roadmap into compelling customer conversations and technical narratives

• Define and articulate the unique value of ServiceNow's unified CRM platform across Customer Service Management (CSM), Field Service Management (FSM), Sales Cloud CRM, and revenue intelligence

• Develop industry-specific and use-case-specific technical plays (financial services, healthcare, manufacturing, public sector) that drive pipeline and accelerate customer buying cycles

• Establish technical storytelling standards, demo flows, and deep-dive methodologies for CRM positioning at each sales stage

Upskill the SC Community Across EMEA

• Foster a thriving CRM specialist community by curating and sharing best practices, customer insights, technical assets, and enablement resources

• Lead onboarding and continuous upskilling programs for SCs and pre-sales engineers, ensuring consistent CRM capability across geographies

• Identify capability gaps across EMEA regions and partner with Major Area leaders on targeted skills development

• Provide coaching on complex customer scenarios, competitive positioning, and technical validation at scale

• Champion excellence in CRM demo strategy, technical validation methodology, and solution design workshops

Understand EMEA Market Evolution Through Customer Engagement

• Engage directly in large, complex customer deals and pipeline-building activities to understand EMEA market trends, customer pain points, and competitive dynamics

• Coach deal teams and hiring managers on CRM strategy, technical validation, and value articulation for transformational opportunities

• Translate customer insights, market feedback, and competitive observations into field enablement, tool improvements, and product positioning recommendations

• Build and maintain relationships with key EMEA customers, partners, and industry stakeholders to ensure ServiceNow is positioned as the partner for CRM transformation

Additional Information

Key Responsibilities

• Define CRM technical narratives, solution plays, and customer conversations that align with EMEA sales strategy and customer requirements

• Serve as the central resource for CRM solution consulting excellence, driving consistency in technical storytelling, demos, and value articulation across EMEA

• Lead the development and evolution of CRM-specific assets including technical deep dives, industry use cases, competitive positioning materials, and solution design templates

• Provide always-on enablement—coaching, feedback, and support—to SC teams and deal leaders on CRM strategies, technical validation, and customer conversations

• Partner with EMEA sales leadership and hiring managers to accelerate readiness for new CRM capabilities and emerging solution offerings

• Engage in complex customer deals at technical and strategic levels, contributing to pipeline acceleration and ensuring technical requirements are understood and addressed

• Coordinate CoE initiatives including demo environments, industry-specific playbooks, onboarding programs, and knowledge sharing forums

• Collaborate cross-functionally with EMEA pre-sales, Sales, Product, and Enablement to align go-to-market strategies and drive CRM portfolio growth

• Measure and report on the effectiveness of CRM pre-sales practices, assets, and enablement programs; iterate based on feedback and market data

• Represent EMEA pre-sales in global CRM CoE forums and contribute to shaping global standards for CRM solution consulting excellence

• Develop and maintain thought leadership on CRM market trends, customer transformations, and ServiceNow differentiation in Customer Service, Field Service, and Sales Cloud

To be successful in this role you have

• 10+ years of enterprise software pre-sales experience with deep focus on CRM, customer service, or field service solutions

• Proven success in a large, global matrixed sales organization, preferably with specialist solution consulting experience in CRM or related domains

• Demonstrated expertise in CRM solution architecture, including Customer Service Management, Field Service Management, Sales Cloud CRM, and/or revenue intelligence solutions

• Deep knowledge of CRM market landscape, customer challenges across industries, and competitive positioning

• Strong understanding of ServiceNow's CRM platform and broader portfolio, with ability to position CRM within integrated workflow and automation narratives

• Experience defining and delivering solution plays, technical narratives, and sales assets from inception to adoption across large teams or geographies

• Track record of coaching and enabling solution consulting teams or pre-sales organizations at scale

• Expertise conducting complex customer conversations—technical deep dives, executive briefings, technical validation, and deal strategy at all customer levels

• Outstanding communication skills with ability to translate CRM complexity into compelling narratives for both technical and executive audiences

• Familiarity with modern CRM market dynamics, emerging use cases (AI-driven customer intelligence, omnichannel service, field force optimization), and industry trends

• Experience in or understanding of customer service, field service, or customer-facing operations and the business drivers behind CRM transformation

• Demonstrated ability to influence and collaborate across functions—sales, product, enablement, marketing—to drive alignment and results

• Self-starter with ownership mentality, ability to work independently and across geographies, and a "win as a team" mindset

• Experience presenting to large internal and external audiences, including customer events, partner forums, and industry conferences

• Strong organization, time management, problem-solving, and presentation skills

• International and/or EMEA-based experience is a plus; fluency in English is required; additional European languages are an asset

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

What you get to do in this role 

As the Senior Director, Solution Consulting CoE Lead for Autonomous IT in EMEA, you will translate Autonomous IT technical capabilities into field-ready conversations, upskill our SC community, and deepen your understanding of EMEA market evolution through direct customer engagement. You'll act as a strategic partner to EMEA sales, pre-sales, and product teams—defining technical narratives and solution plays, scaling best practices across the region, and coaching complex deals at technical and commercial levels. 

Key Responsibilities 

• Define Autonomous IT technical narratives, solution plays, and customer conversations aligned with EMEA sales strategy; establish technical storytelling standards, demo flows, and deep-dive methodologies for each sales stage 

• Develop industry-specific technical plays (financial services, healthcare, manufacturing, public sector, telecommunications) that articulate ServiceNow's unified Autonomous IT value across IT automation, event management, cloud operations, IT resilience, and AIOps 

• Lead Autonomous IT enablement programs: onboarding, continuous upskilling, and gap closure for SCs and pre-sales engineers across EMEA geographies 

• Foster a thriving Autonomous IT specialist community by curating best practices, customer insights, technical assets, and providing always-on coaching on complex customer scenarios, competitive positioning, and technical validation 

• Engage directly in large, complex customer deals to understand EMEA market trends, customer pain points, and competitive dynamics; translate insights into field enablement and product positioning recommendations 

• Coach deal teams and hiring managers on Autonomous IT strategy, technical validation, and value articulation for transformational opportunities 

• Lead development and evolution of Autonomous IT-specific assets: technical deep dives, industry use cases, competitive positioning, solution design templates, demo environments, and industry playbooks 

• Collaborate cross-functionally with EMEA pre-sales, Sales, Product, and Enablement to align go-to-market strategies and drive Autonomous IT portfolio growth 

• Measure and report on Autonomous IT pre-sales practices, assets, and enablement effectiveness; iterate based on feedback and market data 

• Represent EMEA pre-sales in global Autonomous IT CoE forums and contribute to shaping global standards for Autonomous IT solution consulting excellence 

• Influence product direction by acting as the voice of the field, working directly with Product Management and Engineering to prioritize roadmap investments based on customer feedback. 

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• TS or TS-SCI Clearance
• Experience working in a fast-growing environment and understanding of different cultural and working environments
• Experience in coordinating large scale recruitment programs
• Understanding of standard approaches to coaching, mentoring and management of individual contributors and managers
• Ability to motivate and inspire a growing team of leading Presales Solutions Consultants
• Experience in Value Based Selling or Solution Selling
• A thorough understanding of the SaaS Market space, the provision of PaaS based solutions and a broad understanding of Service Management practices

JV20

Additional Information

To be successful in this role you have 

• 10+ years of enterprise software pre-sales experience with deep focus on IT operations, IT automation, event management, or cloud operations solutions 

• Proven success in a large, global matrixed sales organization with specialist solution consulting experience in Autonomous IT or related domains 

• Demonstrated expertise in Autonomous IT solution architecture: IT automation, event management, cloud operations, IT resilience, and AIOps 

• Deep knowledge of IT operations market landscape, customer challenges across industries, and competitive positioning 

• Strong understanding of ServiceNow's Autonomous IT platform and broader portfolio; ability to position Autonomous IT within integrated workflow and automation narratives 

• Experience defining and delivering solution plays, technical narratives, and sales assets from inception to adoption across large teams or geographies 

• Track record of coaching and enabling solution consulting teams or pre-sales organizations at scale 

• Expertise conducting complex customer conversations: technical deep dives, executive briefings, technical validation, and deal strategy at all levels 

• Outstanding communication skills; ability to translate Autonomous IT complexity into compelling narratives for technical and executive audiences 

• Familiarity with modern IT operations market dynamics, emerging use cases (AI-driven incident response, predictive IT operations, autonomous remediation), and industry trends 

• Understanding of IT operations, IT resilience, and the business drivers behind IT automation and digital transformation 

• Demonstrated ability to influence and collaborate across functions—sales, product, enablement, marketing—to drive alignment and results 

• Self-starter with ownership mentality; ability to work independently and across geographies with a "win as a team" mindset 

• Experience presenting to large internal and external audiences (customer events, partner forums, industry conferences) 

• International and/or EMEA-based experience is a plus; fluency in English required; additional European languages are an asset 

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

What you get to do in this role:

• Own end-to-end partner lifecycle management, including strategic partner planning and GTM business plans to drive sales pipeline and growth  
• Drive partner pipeline development, inspection, and assist with deal progression in partnership with field sales  
• Work with partners to generate new business in existing accounts, new markets, and net new logos while ensuring partners deliver successful projects  
• Develop joint GTM plans with Marketing to drive co-sell and demand generation leading to pipeline and revenue  
• Advise partners on market, geographic, and route-to-market expansion, including identification of new buying centers and customer sales motions  
• Collaborate with Technical Partner Advisors (TPAs) and the to align sales plays to Routes to Market and guide partners on how to sell ServiceNow  
• Conduct quarterly and bi-annual business reviews, governance forums, and milestone tracking  
• Coach and enable partners both remotely and face-to-face, building senior-level relationships and managing partner risk  
• Track performance metrics, readiness indicators, and reduce friction by escalating risks as needed  
• Partner pipeline growth, and revenue contribution  
• Expansion into new markets, buying centers, and net new logos  
• Consistency of partner execution, governance, and project delivery  
• Field and stakeholder satisfaction  
• Partner maturity, scalability, and enablement effectiveness  

Qualifications

To be successful in this role you have:

• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, or analyzing AI-driven insights  
• 5–10+ years in partner management, alliances, or ecosystem roles  
• Strong understanding of partner-led and co-sell sales motions  
• Experience developing and executing GTM strategies through partner ecosystems  
• Ability to influence and operate in a matrixed organization  
• Executive communication and relationship management skills  
• Comfort operating in ambiguity with a bias toward action

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

The Platform Architect is a trusted advisor for enterprise platform strategy and governance. You define platform standards and guide technical decisions to ensure ServiceNow remains healthy, scalable, and aligned to customer goals.

Your purpose is to establish governance models, anticipate risks, and enable sustainable growth. You engage across CxO, enterprise architects, and platform teams to influence decisions and ensure consistency across the program.

What You Will Do

• Define and maintain platform vision and strategy aligned to enterprise IT and business objectives.
• Provide architectural guidance to ensure designs align with platform standards and leading practices.
• Shape governance frameworks covering instance strategy, integrations, and data models.
• Facilitate platform governance forums to drive consistent decisions across partners and teams.
• Anticipate and mitigate platform risks (scalability, performance, technical debt).
• Influence adoption of leading practices across customer, partner, and ServiceNow teams.
• Provide structured feedback to ServiceNow product and engineering teams.
• Travel of up to 50% annually may be expected.

What Success Looks Like

• ServiceNow is embedded as a strategic enterprise platform with clear governance models in place.
• Platform standards are consistently applied across all delivery teams.
• Technical risks are reduced, and scalability is maintained.
• You are recognised as a trusted advisor on platform strategy and governance, complementing the CSE’s business-value leadership.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years of experience in enterprise architecture, solution strategy, and program leadership.
• Proven experience engaging at Executive level to influence platform direction and business outcomes.
• Track record of defining multi-workflow, enterprise-scale architectures and governance models.
• Strong ability to operate as a program-level architect, guiding multiple teams and partners toward a unified vision.
• Expertise in platform strategy, integration patterns, and complex delivery governance.
• ServiceNow Certified Master Architect (CMA) plus other architecture and governance framework certifications are highly desirable.

FD21

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

The Customer Excellence Group (CEG) - Expert Services team is ServiceNow’s internal professional services organisation. The CEG team at ServiceNow works with customers to help them achieve their business outcomes by providing proven practice guidance and technical expertise. As part of the CEG Expert Services Delivery team, You will manage a team of consultants who will be focused on driving adoption, customer satisfaction and ultimately help our customers realize maximum business value from their investment in the ServiceNow platform, while making ServiceNow the best buying decision they’ve ever made. This team of consultants would specialise in ServiceNow platform, Tech/Core Business/SecOps/IRM workflows and Now Assist product areas.

What You Get to Do in This Role

• Develop and lead a team of ServiceNow platform and Tech/Core Business/SecOps/IRM specialised consultants, fostering values led culture with strong team engagements enablement, and on-going professional development.
• Champion customer transformation, ensuring ServiceNow solutions align with business goals and drive measurable outcomes.
• Provide strategic and technical leadership to customers, partners, and internal teams, and serve as the focal point for delivery matters and escalations.
• Contribute to billable work (20% utilisation target), with active solution governance and hands-on guidance in complex projects.
• Drive a culture of collaboration, knowledge sharing, and continuous learning across the team and wider organisation.
• Support business development and go-to-market efforts, including pre-sales, scoping, presentations and proposal development, while aligning delivery capability with wider organisational goals.
• Shape service offerings and best practice implementation methodology in partnership with Product, Sales and Enablement team.
• Coach and mentor the team with clear guidance for new hires, structured training plans and regular performance reviews for the team
• Resolve on delivery challenges encountered to protect timeline, budget and ensure customer satisfaction

Key Performance Measurements

• Contribution to professional services business outcomes (bookings, revenue, margin).
• Team productivity and billable utilisation.
• Customer satisfaction scores and project business impact.
• Product consumption and/or adoption
• Talent development and team growth.
• Readiness and capability building within the team.
• Driving innovation and adoption in ServiceNow deployments

Qualifications

To be successful in this role you have:

Leadership & People Development

• Proven leadership experience in a professional services environment.
• Ability to inspire, mentor, and develop diverse teams in technical and business domains.
• Experience managing teams or leading large-scale customer engagements.
• Strong relationship-building skills with internal teams, partners, and customers.
• Commitment to fostering an inclusive and equitable workplace, valuing diverse perspectives.

Consulting & Delivery Experience

• 10+ years in a consulting or professional services role with a focus on enterprise-wide business transformation solutions.
• Experience working with customers in ServiceNow platform, various workflows (e.g. Tech/Core Business/SecOps/IRM) and NowAssist.
• Strong problem-solving mindset, focused on transformation and measurable business value.
• Experience with Now Create, Agile frameworks, or similar methodologies.
• Comfort engaging with executive and senior stakeholders, with a track record of distilling customer needs to provide prescriptive guidance and direction on their business transformation.

Technical Expertise

• Experience in SaaS platforms, enterprise architecture, or digital transformation.
• Technical delivery experience with ServiceNow, atleast in Tech workflow, ideally in multiple workflows (eg. Tech/Core Business/SecOps/IRM), NowAssist or other platform related offerings.
• Willingness to pursue relevant certifications and continuous learning in the ServiceNow ecosystem and experience across industry verticals.
• Preferably ServiceNow certified or accredited on various workflows, Data Foundation and Now Assist areas. CTA/CMA are highly desired.
• Any additional ServiceNow platform-based certifications are a benefit (Flow Designer, Service Portal, Virtual Agent, etc.).

Other Qualities That Will Help You Succeed

• Comfort navigating ambiguity with the agility to adapt to rapid change driven by growth
• Initiative & Drive : Proactive, self-motivated, and self-directed.
• A transformation mindset, focused on delivering long-term business impact.
• Clear and effective communication skills, with the ability to simplify complex concepts.
• Influential presentation and facilitation ability across varied audience groups (e.g. Business, Technical, Execs).
• Passion for driving innovation and continuous improvement.
• Ability to foster collaboration and cohesion within a diverse team.
• Customer-centric approach and custom-first mindset.

Additional Information

• Travel requirements will vary based on business needs.

JV20

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.

What you get to do in this role:

• Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
• Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
• Identify the right specialist/ support resources to bring into a deal, at the right time

Qualifications

To be successful in this role you have:

• 10+ years of sales experience within software OR solutions sales organization
• Experience establishing trusted relationships with current and prospective clients and other teams
• Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
• Experience achieving sales targets
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• The ability to understand the "bigger picture" and our plans around IT
• Experience promoting a customer success focus in a "win as a team" environment
• Willingness to travel up to 50%

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. . 

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Position Location:
This is a Flexible (Hybrid) position.  Flexible positions require 2 days per week in a ServiceNow office location.  We have offices in several locations, including San Francisco, CA; Pleasanton, CA; Santa Clara, CA; San Diego, CA; and Kirkland, WA

Please Note:  This position will include supporting our US Regulated Markets.
“This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.  Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

About the team:
As a Staff Software Engineer with the Data Platform organization, you will be responsible for designing and implementing features and services within our cloud-native platform.

What you get to do in this role:

• You will design, build, and operate components and services within the cloud-native platform, taking features from design through to production.
• You will lead well-scoped projects within your team, turning requirements and rough ideas into solid technical designs and delivering them.
• You will collaborate with senior, staff, and principal engineers to align your work with the platform’s architecture and standards.
• You will contribute to the reliability, scalability, and operability of what you build — writing tests and instrumentation, improving runbooks, and participating in on-call.
• You will spend most of your time hands-on building — operators, controllers, automation, and platform services that other teams depend on.
• You will help onboard and mentor junior engineers through code review, design feedback, and pairing.

Qualifications

To be successful in this role you have:

• Experience leveraging or critically thinking about how to integrate AI into engineering work — whether using AI-powered coding and operational tooling, automating workflows, or reasoning about how AI changes the way software and infrastructure are built.
• 8+ years of software development experience with a Bachelor's degree; OR 5+ years with a Master's degree; OR 3+ years with a PhD; OR equivalent work experience.
• 5+ years of hands-on experience building, deploying and operating workloads on Kubernetes.
• Working experience with at least one major hyperscaler (AWS, Azure, GCP), including its core compute, networking, and IAM primitives.
• A track record of delivering complex features or services as a key contributor.
• Solid working knowledge of containers, CI/CD and GitOps-based delivery, and infrastructure-as-code.
• Strong programming skills in Go (or another systems language with a willingness to work primarily in Go).

It also helps if you have:

• Experience building Kubernetes controllers or working with the operator pattern.
• Familiarity with container networking (CNI) or service mesh.
• Experience with workload identity, mTLS, or secrets management.
• Experience with observability — metrics, tracing, and dashboards.

For positions in this location, we offer a base pay of $149,800 - $262,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Position Location:
This is a Flexible (Hybrid) position.  Flexible positions require 2 days per week in a ServiceNow office location.  We have offices in several locations, including San Francisco, CA; Pleasanton, CA; Santa Clara, CA; San Diego, CA; and Kirkland, WA

Please Note:  This position will include supporting our US Regulated Markets.
“This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.  Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

About the team:
As a Staff Software Engineer with the Data Platform organization, you will be responsible for designing and implementing features and services within our cloud-native platform.

What you get to do in this role:

• You will design, build, and operate components and services within the cloud-native platform, taking features from design through to production.
• You will lead well-scoped projects within your team, turning requirements and rough ideas into solid technical designs and delivering them.
• You will collaborate with senior, staff, and principal engineers to align your work with the platform’s architecture and standards.
• You will contribute to the reliability, scalability, and operability of what you build — writing tests and instrumentation, improving runbooks, and participating in on-call.
• You will spend most of your time hands-on building — operators, controllers, automation, and platform services that other teams depend on.
• You will help onboard and mentor junior engineers through code review, design feedback, and pairing.

Qualifications

To be successful in this role you have:

• Experience leveraging or critically thinking about how to integrate AI into engineering work — whether using AI-powered coding and operational tooling, automating workflows, or reasoning about how AI changes the way software and infrastructure are built.
• 8+ years of software development experience with a Bachelor's degree; OR 5+ years with a Master's degree; OR 3+ years with a PhD; OR equivalent work experience.
• 5+ years of hands-on experience building, deploying and operating workloads on Kubernetes.
• Working experience with at least one major hyperscaler (AWS, Azure, GCP), including its core compute, networking, and IAM primitives.
• A track record of delivering complex features or services as a key contributor.
• Solid working knowledge of containers, CI/CD and GitOps-based delivery, and infrastructure-as-code.
• Strong programming skills in Go (or another systems language with a willingness to work primarily in Go).

It also helps if you have:

• Experience building Kubernetes controllers or working with the operator pattern.
• Familiarity with container networking (CNI) or service mesh.
• Experience with workload identity, mTLS, or secrets management.
• Experience with observability — metrics, tracing, and dashboards.

For positions in this location, we offer a base pay of $149,800 - $262,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

The ServiceNow Security Organization (SSO) 

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact 

Cyber defense doesn't scale through headcount alone. It scales when systems make defenders exponentially more effective. We're looking for a Sr Software Engineering Manager to join Cyber Defense Engineering and build the Applied AI Engineering function: a small, high-caliber engineering team applying AI and automation to some of the most challenging problems in cyber defense, protecting a platform trusted by thousands of the world's largest enterprises.

You'll own the architecture for systems that automate security incident investigations, accelerate threat hunting, operationalize threat intelligence, scale attack path management, and turn security issue management into measurable risk reduction. You'll also build the internal capability for security practitioners to extend that automation themselves, so your systems compound impact rather than create new bottlenecks.

This is a rare opportunity to define how AI transforms cyber defense at scale, with the technical latitude and executive backing to do it right.

What You'll Do

• Own AI-Powered Security Architecture: Set the technical strategy and architecture for AI-powered use cases across cyber defense domains, including threat intelligence, threat hunting, security operations, incident response, attack path management, and security issue management 
• Unify Data Into Defender-Ready Systems: Build solutions that fully leverage internal telemetry, asset data, context, and external intelligence to deliver domain-specific use cases that enable cyber defenders 
• Enable Practitioner Self-Sufficiency: Empower security practitioners to extend and maintain automation themselves, compounding your team's impact over time 
• Build a World-Class Engineering Team: Recruit and grow a high-performing engineering team, setting a high technical bar and building durable career paths 
• Drive Shipping Velocity: Establish a rapid, low-risk shipping cadence, owning architecture decisions and removing blockers so your team moves fast without breaking things 
• Shape the Roadmap Cross-Functionally: Partner closely with Security Operations, Threat Intelligence, Hunting, Red Team, and more on priorities 

Qualifications

Required Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
• 10 to 15 years building and shipping software systems at scale (backend, full stack, data, or platform engineering) OR similar experience with education 
• Proven track record of building or scaling a high-performing engineering team, with 2+ years managing engineers 
• Deep technical fluency: you can code review, evaluate architecture tradeoffs, and unblock the hardest problems your team faces 
• Demonstrated ability to distinguish "build it ourselves" from "enable someone else to build it": this role demands both engineering execution and a coaching mindset 
• Comfort operating with significant ambiguity, standing up a new function from the ground up 
• A track record of establishing engineering best practices and holding a team to a high bar of technical excellence 

Preferred Qualifications

• Security domain experience (incident response, SOC, threat intelligence, hunting, vulnerability management, etc.), or a strong appetite to learn it quickly 
• Experience applying AI/ML to operational or workflow automation at scale 
• Familiarity with modern data infrastructure  
• Experience building enablement programs, internal platforms, or tooling for non-engineer end users 

#SecurityJobs

For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

You are a strategic operational partner enabling a GM to drive organizational effectiveness across a complex matrix (Product, Engineering, Design, Research, Marketing, GTM). You manage cross-functional coordination, protect executive time, maintain business rhythm, and ensure strategic initiatives stay on track. You operate with business acumen, sound judgment, and significant autonomy. 

Key Responsibilities 

• Operating Rhythm & Business Cadence.
• Coordinate annual, quarterly, and monthly business cycles.
• Maintain weekly exec forums and monthly all-hands as predictable alignment touch points.
• Work with the GM to proactively shape focus around key business events (board cycles, planning seasons, product launches, financial closes). 

Cross-Functional Coordination 

• Track major initiatives across functions.
• Flag dependencies and blockers before they become problems.
• Facilitate resolution when Product decisions impact Engineering timelines or GTM strategy affects prioritization.
• Maintain visibility into what's moving, stalled, or at risk across the organization. 

Calendar & Time Management 

• Protect the GM's calendar for high-impact work.
• Ensure meetings have clear agendas, right participants, and defined outcomes.
• Anticipate conflicts between priorities and proactively surface options.
• Maintain focus blocks for strategic thinking. 

Communication & Alignment 

• Coordinate all-hands, town halls, and major communications.
• Support the GM in crafting messaging for organizational moments (new hires, shifts, restructurings).
• Facilitate listening mechanisms (skip-level meetings, feedback channels).
• Monitor organizational health signals and morale. 

Strategic Support & Decision Infrastructure 

• Prepare briefing materials and decision summaries.
• Track strategic initiatives and maintain visibility into metrics, progress, and blockers.
• Support executive decision-making forums, design agendas, coordinate input, document action items.
• Follow up on execution and flag delays. 

Stakeholder Management 

• Serve as gatekeeper for the GM's calendar, inbox, and time.
• Route inquiries, prioritize based on business impact, and exercise judgment about what requires direct GM attention.
• Coordinate with ServiceNow leadership (CEO, CFO, CHRO). Manage board meeting logistics. 

Operational Excellence

• Continuously improve meeting cadences, decision processes, and organizational structures.
• Build information systems for tracking initiatives, OKRs, and dependencies.
• Coordinate team travel, offsites, and events. Manage the GM's office operations and budget. 

Qualifications

• 7+ years supporting senior executives in complex, matrixed organizations at high-growth tech companies or large enterprises.
• Proven track record of strategic partnership owning outcomes beyond task completion.
• Experience coordinating across multiple functional leaders (product, engineering, marketing, finance, etc.). 
• Business acumen and strategic thinking.
• Executive presence and credibility at all organizational levels.
• Sound judgment and absolute discretion with confidential information.
• Relationship-building skills and organizational awareness.
• Anticipates issues and brings solutions.
• Excellent written and verbal communication. Proficient in Microsoft Office, Outlook, Slack, and collaboration tools. 

Preferred Qualifications 

• Experience supporting a P&L-accountable executive.
• Background in technology, product, or business operations.
• Experience designing QBRs, executive forums, or strategic planning processes.
• Familiarity with HR or organizational design. 

FD21

For positions in this location, we offer a base pay of $104,400 - $116,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

PLEASE NO NOT APPLY if you cannot meet this Federal Requirement. Thank you in advance.


The ServiceNow Security Organization (SSO)   

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact 

We are committed to fostering an environment where our employees feel empowered, take pride in their work, and have the opportunity to make a meaningful impact.  

About the Team – Global Security Support Centre (GSSC)  

The Global Security Support Centre (GSSC) at ServiceNow is a diverse and highly skilled team of security professionals who play a pivotal role in strengthening both our internal and external security posture. The team collaborates closely with various functions across the company and serves as a key interface with our customers on security-related matters.  

Through expertise, communication, and a commitment to excellence, the GSSC team reinforces ServiceNow's reputation as a security-first organisation, consistently demonstrating our commitment to protecting our platform, our data, and our customers.  

GSSC Mission Statement: To provide external & internal facing security support on behalf of the Security Organisation to improve our customers' security posture and build Customer trust.  

Key Responsibilities: 

• Represent security organisation in customer-facing Security Incidents, cases, Security findings, tasks, questions and calls related to Security & Privacy.  
• Own, triage, investigate and respond to security matters of the ServiceNow platform, ensuring timely communication, resolution and enhanced customer experience and processes.  
• Act as the primary point of contact for all security-related matters in ServiceNow, supporting both internal and external stakeholders.  
• Facilitate the efficient workflow/triage of security-related incidents/cases by collaborating with customers and other internal ServiceNow teams.  
• Build and maintain a high level of customer trust and confidence through exceptional service and communication.  
• Manage customer outreach communications on Security & escalation handling.  
• Understand and deliver excellent capability maturity models to fine-tune security processes.  
• Create and enhance documentation and processes to strengthen security maturity and operational excellence.  
• Develop and deliver training/enablement programs on Security, for internal and external customers on security awareness and best practices.  
• Develop AI Solutions for automating repetitive activities & design new solutions leveraging AI.  
• Work with Legal on security/privacy-related matters & a global team spread across different time zones, so flexibility of times is required.  
• Provide support and be available as a responsible resource for the On-Call rotation (weekends, public holidays, and after hours) as rostered.  

To be successful in this role, you have: 

• A minimum of 3-5+ years of professional experience in information security or application security roles. Or similar experience with education.
• Required Certifications  
• ServiceNow Certified System Administrator (CSA)  
• Preferred Certifications (Two or more)  
• Azure AI Fundamentals  
• AWS Certified AI Practitioner  
• Offensive Security Web Assessor (OSWA)  
• GIAC Web Application Penetration Tester (GWAPT)  
• GIAC Security Essentials Certification (GSEC)  
• GIAC Certified Incident Handler (GCIH)  
• CISSP  
• CISM  

Skills & Competencies/Technical Skills: 

• Solid understanding of cloud computing models and major hyperscaler cloud models.  
• Hands-on experience with using and understanding security tools and technologies, including: SIEM solutions, logging tools, load balancers, firewalls, WAFs, IDS/IPS, vulnerability management platforms, encryption techniques, etc.  
• Basic to Intermediate-level programming knowledge in Java/JavaScript with the ability to read, interpret & understand to explain code effectively.  
• Intermediate to Advanced proficiency in using web proxy tools for security testing and assessments.  
• Application Security: In-depth understanding of web application vulnerabilities (e.g., OWASP Top Ten) and corresponding mitigation strategies.  
• Risk Management: Ability to clearly explain security risks to non-technical stakeholders using straightforward, non-technical language.  
• Compliance & Regulatory Knowledge: Good knowledge of key compliance and regulatory frameworks including: NIST, CIS, GDPR, HIPAA, PCI DSS, ISO standards, etc.  
• Artificial Intelligence: Experience working with AI technologies and designing AI-based solutions.  
• Analytical Thinking: Strong analytical and problem-solving capabilities, with the ability to evaluate and address complex security challenges.  

Qualifications

Soft Skills & Communication:  

• Excellent verbal and written communication skills, with the ability to convey technical information to a non-technical audience.  
• Demonstrated ability to thrive in a team-oriented, collaborative environment, working in a follow-the-sun model.  
• Good understanding of Security concepts and articulating Security and risk in simple terms without using jargon that makes sense to customers.  

Education & Experience: 

• Bachelor's degree in computer science or information security or relevant information security experience.  
• Preferred: Hands-on experience with web-based vulnerability exploitation is a strong plus for success in this role.  

Why Join Us?  

At GSSC, we pride ourselves on fostering a culture of inclusivity, innovation, and excellence. Our team and customers are at the heart of everything we do, and we are committed to providing a supportive and engaging work environment. As an Information Security and Application Security resource in the region, you will be an integral part of our mission to deliver secure and reliable solutions to our clients. 

#SecurityJobs 

For positions in this location, we offer a base pay of $127,600 - $216,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

We're seeking a talented and strategic Senior Integrated Content Strategist to join our dynamic marketing team. In this role, you will lead the day-to-day development, management, socialization, and implementation of comprehensive content strategies that guide audiences seamlessly through the customer journey—from awareness to conversion—while aligning with priority personas, product innovations, and key campaign objectives. 

As the bridge between high-level campaign plans and content execution, you'll transform inputs such as audience insights, product messaging, and business goals into impactful, actionable strategies. You will play an active role in shaping these strategies by staying attuned to market trends, audience behaviors, and industry developments, while partnering with cross-functional teams to turn strategies into action. 

Key Responsibilities 

• Develop comprehensive content strategies in collaboration with campaign managers, leveraging audience insights, campaign goals, and business objectives to create end-to-end, data-driven strategies 
• Create detailed content recommendations on formats (videos, blogs, social posts, interactive tools) and distribution channels tailored to target personas 
• Drive innovation by proactively identifying emerging content trends, channel features, and new formats to keep strategies competitive and aligned with industry advancements 
• Collaborate cross-functionally with campaign managers, product marketers, creative directors, and digital leads to ensure consistent, connected content implementation 
• Partner with creative leads to champion differentiated, engaging messaging and CTAs that resonate with customer needs at each funnel stage 
• Monitor campaign performance data and engagement metrics to provide actionable insights and refine strategies for continuous improvement 
• Support operational excellence by collaborating on workflows, resource allocation, timelines, and budgets 
• Contribute to and maintain content playbooks documenting best practices and learnings 

Qualifications

To be successful in this role you have:

• 12+ years of experience in marketing, content strategy/creation, channel strategy, campaign management, or related roles within B2B SaaS or technology 
• Proven success designing and executing multi-channel, persona-driven content strategies that drive measurable business results 
• Experience leveraging or thinking critically about integrating AI into work processes, workflows, and decision-making 
• Exceptional leadership and cross-functional influence skills 
• Strong ability to prioritize and execute in a fast-paced environment 
• Expertise in data-driven decision-making and performance analysis 
• Passion for AI, innovation, and experimenting with new tools and ideas 

JV20

For positions in this location, we offer a base pay of $155,400 - $272,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Role Summary 

The Pursuit Lead, Elevate owns transformational opportunities end-to-end—from first strategic engagement through close and into early customer success. You are the single point of accountability for deal progression, commercial architecture, and customer outcomes. Unlike traditional deal roles, you work shoulder-to-shoulder with an embedded Transformational Platform Consultant; you own the transformation strategy and commercial model while they own the technical transformation narrative and North Star architecture. Together, you present one unified voice, one coherent vision, and one executable path to operational transformation through the ServiceNow platform. 

You operate upstream of traditional sales motions, identifying and developing transformational opportunities that cut across business units and require platform-level thinking, executive engagement, and cross-functional orchestration from our ecosystem and partners.  

Six Core Accountabilities 

Own Deal Outcome & Business Impact 

Drive the complete deal lifecycle as the business strategist and executive deal leader. Own the strategic hypothesis for transformation from initial customer vision all the way through to value driving deal shaping, commercial architecture, and handoff into post-sale. Ensure the deal structure, investment thesis, and success metrics align with the customer's bold transformation ambition, not just a software purchase. 

Shape Transformational Hypotheses Using Platform Depth 

Partner with the Transformational Platform Consultant to connect customer business imperatives to the ServiceNow platform as a unified operational backbone. Develop a North Star vision that shows how NOW enables measurable outcomes—faster decision cycles, reduced operational friction, AI-accelerated operations, or enterprise-wide visibility. Make the platform's operational impact tangible and urgent, not abstract. 

Orchestrate Cross-Functional Pursuit Execution 

Act as the single point of accountability for deal momentum. Mobilize Partners, Value teams, GTM, Enterprise Architecture, Hyperscalers, Finance, Legal, Revenue, etc into one unified pursuit with clear ownership. Remove blockers, escalate conflicts, redirect resources, and maintain tempo. Silo'd work isn't allowed—every function moves the deal forward together or not at all. 

Build Commercial Models That Unlock Transformational Investment 

Challenge assumptions about what transformational deals can look like. Invent new commercial structures (outcome agreements, platform commitments, co-investment models, pricing ramps) that align customer risk with platform value realization. Own the deal economics—not just revenue, but deal shape, investment strategy, and commercial terms that reflect transformation scope. 

Create Executive Conviction Through Outcome Clarity 

Craft C-suite narratives that connect business imperatives to platform capabilities to measurable operational outcomes. Move customers from curiosity → confidence → commitment by simplifying complexity and making the transformation case irrefutable. Work alongside the Transformational Platform Consultant to speak both business and technical languages with credibility. 

Codify and Raise the Bar for Future Pursuits 

Every deal teaches. Capture what worked—use-case patterns, commercial structures, stakeholder plays, objection patterns, sequencing. Mine deal stalls for pattern insights. Feed playbook learnings back into Elevate strategy teams. Mentor peers on pursuit mastery. Redefine how ServiceNow pursues transformational business with each win. 

Lifecycle Ownership: S0–S5+ 

Sense Intent & Shape Opportunity (S0–S1) 

• Identify transformation signals: Where is the customer facing structural business change (market shift, operating model redesign, AI adoption cliff, loss of strategic capability)? 

• Conduct deep strategic discovery with C-suite and board: Uncover business imperatives, organizational constraints, transformation timelines, and success metrics. 

• Partner with Portfolio Intelligence to form transformation readiness hypothesis and identify the right NOW capabilities. 

• Co-create the opening vision with the Transformational Platform Consultant: Position this as a transformational moment where NOW becomes the operational backbone, not a software conversation. 

• Sequence ecosystem partners (Product, Inspire, GTM, Enterprise Architecture) into a deliberate strategy before pursuit begins. 

Co-Create & Architect (S2–S3) 

• Validate the North Star: Work with the Transformational Platform Consultant to stress-test the platform vision against customer architecture, integration needs, and operating model. 

• Build executive conviction: Craft C-level narratives showing how NOW solves their boldest imperative. Make the business case undeniable. 

• Design commercial architecture: Invent deal structures (outcome agreements, platform commitments, phased investment, shared risk) that reward transformation outcomes. 

• Orchestrate cross-functional alignment: Ensure Partners, Enterprise Architecture, Finance, Legal, and Revenue are aligned on pursuit strategy and customer commitments. 

• Maintain stakeholder momentum: Lock in customer commitment to sequencing, investment timeline, and success metrics. 

Drive Commercial & Close (S4–S5) 

• Lead final negotiations: Finalize commercial terms, investment structure, and customer commitments. 

• Maintain executive engagement: Keep deal momentum through decision cycles by reinforcing strategic messaging and outcomes. 

• Coordinate internal execution: Align approvals, financing, Legal, and ecosystem delivery sequencing. 

• Ensure commercial integrity: Validate that deal terms, platform scope, and success metrics all ladder to the transformation thesis. 

Secure & Embed Value (S5–S5+) 

• Own the handoff to Account Owner, Customer Success, and Delivery teams: Ensure transformation thesis, platform roadmap, commercial model, and success metrics are understood and locked in. 

• Monitor early value realization: Track customer's time-to-value, adoption, outcome realization. Identify and remove blockers. 

• Identify adjacent opportunities: Spot expansion use cases and renewal growth as customer scales transformation. 

• Capture and codify learnings: Document use-case patterns, commercial structures, stakeholder plays, deal stalls, and success factors. Share playbook insights with team. 

Qualifications

Required 

• 10+ years of traditional enterprise sales, Software Sales and deal structuring 

• 5+ years of Large Deal Pursuit type role with proven track record closing $50M+ TCV contracts with a focus on incremental revenue vs renewals 

• And/or 5+ years of experience with corporate strategy, business development, large, complex corporate transactions (M&A, IP acquisition, revenue-share models, strategic partnerships, or consulting engagements) 

• Demonstrated executive presence: Credible with C-suite stakeholders in strategic business conversations, not just sales pitches 

• Deep understanding of enterprise transformation: Know how operating models change, what drives customer urgency, and how to sequence multi-year transformation programs 

• Ability to influence without authority: Align partners, internal teams, and customer stakeholders around a shared deal strategy with no formal power over most parties 

• Comfort operating in ambiguity and building structure where none exists: Complex deals require inventing new playbooks 

• Single point of accountability mindset: Own deal outcome completely; solve problems rather than escalate blame 

Preferred 

• Experience originating transformational opportunities proactively, not just advancing inherited deals 

• Familiarity with platform-based enterprise selling, cross-business-unit deal development, or ecosystem partnerships 

• Experience with Office of CEO, Strategic Initiatives, or similar portfolio management 

• Track record of building and mentoring teams, codifying playbooks, and raising capability standards across an organization 

For positions in this location, we offer a base pay of $193,000 - $319,000 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Job Description: 

Excellent task prioritization and organizational skills with the ability to meet deadlines and succeed in a fast-paced environment.

A demonstrated track record of success and initiative with the ability work independently and collaboratively in a team environment, showing a desire to grow professionally to support current and future growth of ServiceNow.

A process improvement mindset with a desire to look for ways to increase efficiency and service while maintaining a ‘big picture’ perspective. 

What you get to do in this role:

•  Be responsible for tasks within the AR function & Order Processing, including, but not limited to Cash Collections, Dunning, Query Resolution and Reporting.
• Be responsible to analyse to determine Collections portfolio and understand Customer (internal/external) queries and respond with utmost Customer centric approach via telephone, email and letter.
• Be responsible to analyse to determine Order Processing process and understand Customer (internal/external) queries and respond with utmost Customer centric approach via telephone, email and letter.
• Assist in resolving customer claims/issues and engaging with the correct internal departments, including Sales and Sales Operations to ensure timely resolution in any customer dispute, with a strong focus on providing excellent customer service.
• Assist in maintaining relevant and accurate customer master records, while ensuring all internal controls and SOX policies are followed.
• Participate in AR /OP related projects, including UAT and system testing, with relevant teams in EMEA, APJ and US as the company continues to grow and develop.
• Actively participate in the Month End close, including completing reconciliations and other month end tasks, working closely with the broader Finance Department to ensure a successful and timely close. 

Qualifications

To be successful in this role you have:

• Strong working knowledge of Order processing / Accounts Receivable processes, cash collection strategies and practices with the ability to enforce credit and collections policies and procedures.
• An excellent approach to teamwork within a fast-paced international business.
• MS Office proficiency.
• Strong attention to detail, is deadline-driven and has a willingness to get the job done.
• Strong communication skills, with appropriate style of communication to deal effectively with all levels within the customer’s organization.

FD21

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

The Solution Sales Manager will oversee market success of ServiceNow's [insert specific product line] products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:

The Solution Sales Manager supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.

• Support territory strategy and planning to improve vertical understanding, account use case targeting and execution
• Provide input to AE during the account planning process based on territory strategy and recommendation
• Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
• Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
• Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
• Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
• Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5+ years knowledge on return on investment of specialty solutions area to lead solution win
• Experience as an AE, or in alternative sales/ customer service role
• Understanding of business sales processes
• Traver required: 30-50%

For positions in this location, we offer a base pay of $126,350 - $208,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

ServiceNow is seeking a Partner Technology Architect to serve as the primary strategic interface for our Global and Strategic Regional partners. In this role, you will drive holistic partner growth through pre-sales technical excellence, business development, solution strategy, and AI-first technology adoption. You will combine trusted advisory relationships with partner executives, industry-aligned solution architecture, and go-to-market leadership into a single accountable role — translating platform capabilities, AI innovation, and industry context into repeatable, outcome-driven offerings that partners can build, scale, and monetize.

While this role expands into strategic business development and co-innovation, pre-sales technical excellence remains the primary operational foundation — including technical discovery, solution demonstrations, proof-of-concept leadership, and architectural validation that accelerates partner-led customer engagements.

What You’ll Do

As a Partner Technology Architect, you will serve as the dedicated strategic counterpart for assigned partner organizations, owning the full spectrum from pre-sales technical engagement through strategic co-innovation and business growth advisory.

Partner Strategy & Business Development

• Serve as the primary strategic interface for assigned partners, building trusted relationships with partner executives and practice leaders.
• Lead joint business planning to align partner investments, industry focus, and go-to-market priorities across all routes to market.
• Advise partners on practice growth, specialization strategy, and readiness for AI-enabled offerings.
• Influence partner-sourced and partner-influenced pipeline through offer-led strategy and solution differentiation.

Pre-Sales Excellence & Solution Strategy

• Lead and support technical discovery sessions, executive briefings, and solution demonstrations that articulate platform value and accelerate partner-led deal velocity.
• Drive solution strategy, helping partners align offerings to high-value industry workflows and customer outcomes.
• Translate platform and AI capabilities into partner-differentiated, scalable solutions at the conceptual and architectural level.
• Maintain strong workflow fluency across enterprise domains including CRM, IT, Security, and Business Services.
• Design and execute partner-led proofs of concept and co-demonstrations that prove business value, technical feasibility, and competitive differentiation.
• Provide technical escalation support for critical partner-led opportunities, ensuring partners have access to deep expertise at key deal milestones.

AI-First Innovation & Co-Creation

• Champion AI-first solution design, including intelligent workflows, automation, and agent-based use cases.
• Orchestrate partner engagement with Partner Solution Engineers and domain-specialist advisors (AI, CRM, Security & Risk) to accelerate solution development.
• Ensure partner offerings progress from concept through validation to scalable commercialization.
• Promote responsible, enterprise-ready AI adoption aligned to governance and trust standards.

Value Engineering & Orchestration

• Connect solution strategy to measurable business outcomes including efficiency, growth, ROI, and time-to-value.
• Support executive-level conversations with clear value narratives and outcome-based storytelling.
• Coordinate across internal specialist teams to deliver a unified partner experience, not fragmented touchpoints.

Qualifications

Required:

• 8+ years of experience in pre-sales solution consulting, partner strategy, enterprise technology advisory, or related roles with proven success leading technical discovery, demonstrations, and partner engagements.
• Proven experience working directly with partners, system integrators, hyperscalers, or technology alliances.
• Strong executive presence with the ability to influence senior partner stakeholders at VP+ level.
• Demonstrated ability to connect business strategy, industry context, and technology solutions into actionable partner growth plans.
• Experience shaping or scaling partner practices, offerings, or go-to-market motions.
• Solid understanding of enterprise platforms and workflow-based solutions at the conceptual and architectural level.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Armis is the leading unified asset visibility and cybersecurity intelligence platform — trusted by Fortune 100 enterprises and governments to protect unmanaged, IoT, OT, and IT environments.
Our AI-powered Armis Centrix™ platform delivers real-time asset intelligence to secure the unseen — enabling organizations to understand their entire attack surface and act fast against emerging threats.

We are expanding our Vulnerability Intelligence, Prioritization & Detection Response (VIPR/VMDR) capability to elevate Armis’ cyber defense posture globally.
This role will lead the integration of vulnerability discovery, detection, intelligence enrichment, prioritization, and coordinated response into a unified, high-impact customer program across EMEA.

Role Overview

The VIPR & VMDR Expert serves as an architect,,  strategic analyst and technical operator — combining vulnerability lifecycle management with exploit intelligence, detection automation, and cross-functional coordination (ITSM).
You’ll lead how Armis detects, prioritizes, and responds to vulnerabilities across customer environments, infrastructure, SaaS ecosystems, and the Armis platform — ensuring our customers stay ahead of emerging exploits, threats, and exposures.

Key Responsibilities

• Own the end-to-end vulnerability and detection lifecycle — from discovery, triage, and prioritization through remediation and reporting.

• Lead the Vulnerability Intelligence, Prioritization & Detection Response (VIPR/VMDR) function, integrating threat intel, exploit data, and asset context to drive data-backed decisions.

• Correlate internal vulnerability telemetry with external feeds (NVD, CISA KEV, EPSS, Mandiant, Shodan, VulnDB, Centrix for Early Warning) to assess exploitability and exposure.

• Operate and tune vulnerability and detection tools (e.g., Tenable, Qualys, Rapid7, Wiz, Prisma Cloud, ServiceNow VR) across hybrid customer environments.

• Automate vulnerability scoring, detection correlation, and reporting pipelines using Python, PowerShell, REST APIs, or automation rules within AMS/VIPR.

• Partner with Customer Success, Security Engineering, and Cloud Infrastructure teams to track remediation SLAs, exposure metrics, and MTTR improvements.

• Build and publish risk dashboards, customer-facing reports, and executive briefings using Splunk, Power BI, Elastic, or AMS/VIPR.

• Develop and maintain the Armis Vulnerability Prioritization Model (VPM) — aligning exploit intelligence, CVSS/EPSS scoring, Armis Proprietary Risk Scoring, and business criticality to guide customer risk posture.

• Support penetration test remediation, red team findings, and customer security audits.

• Author weekly vulnerability intelligence reports, zero-day summaries, and leadership briefings for APJ/APAC stakeholders.

• Collaborate with Product Security and Threat Intelligence teams to integrate vulnerability and detection data into Armis platform insights.

• Deliver training sessions and enablement workshops for customers, engineers, and analysts on vulnerability trends, tools, and operational best practices.

Qualifications

• 6–10+ years of experience in Vulnerability Management, Threat Intelligence, or Security Detection Engineering.

• Deep expertise in CVSS, CWE/CVE, NVD, KEV, and exploit prediction (EPSS) frameworks.

• Hands-on experience with vulnerability and detection management platforms (Tenable, Qualys, Rapid7, Wiz, Prisma Cloud, ServiceNow VR, Centrix for VMDR).

• Proven ability to develop automation scripts and data pipelines (Python, PowerShell, Bash, REST APIs, JSON).

• Familiarity with risk-based vulnerability management (RBVM) and prioritization scoring models.

• Strong understanding of cloud-native security, container scanning, and hybrid infrastructure (AWS, Azure, GCP).

• Exceptional data storytelling skills — turning technical findings into actionable executive insights.

• Demonstrated ability to work independently and as part of a team.

• Exceptional communication skills across all levels of technical, middle management, and executive leadership personnel.

• Bachelor’s or Master’s degree in Information Security, Computer Science, or related discipline.

• Previous experience operating in a "Voice of the Customer" (VoC) technical role directly embedded with Product Engineering pods.

• A track record of mentoring senior technical staff (TCMs, TAMs, or Solutions Engineers) and developing scalable knowledge-sharing frameworks. 

Preferred Experience

• Prior experience in enterprise SaaS, cybersecurity, or customer-facing technical programs.

• Familiarity with Armis Centrix™ or similar asset intelligence and exposure management tools.

• Certifications such as CISSP, GCCC, GCTI, CEH, or CySA+.

• Experience supporting compliance frameworks (SOC 2, ISO 27001, FedRAMP) in enterprise environments.

• Strong cross-cultural communication and collaboration skills across global and regional teams (APJ/APAC).

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Role Overview

The Expert, Application Security & VIPR is a hands-on technical leader responsible for architecting, automating, and continuously improving Armis’ application security posture—while ensuring application vulnerabilities are fully integrated into Armis’ VIPR framework.

This role bridges engineering, product security, and vulnerability management, defining how application risks are identified, prioritized, contextualized, and remediated across Armis’ SaaS and on-prem platforms. You will ensure that AppSec findings are not siloed, but instead correlated with asset intelligence, exploitability, exposure, and business impact.

Key Responsibilities

Application Security Leadership

• Lead the Application Security program across all Armis products, embedding security throughout the SDLC.

• Perform secure design and architecture reviews, partnering with engineering teams to identify and mitigate risk early.

• Conduct and lead threat modeling sessions using STRIDE, DREAD, or PASTA methodologies.

VMDR Integration & Vulnerability Lifecycle

• Own application-layer vulnerability management as part of Armis’ VIPR strategy, from detection through remediation and validation.

• Integrate AppSec findings (SAST, DAST, SCA, API testing) into centralized vulnerability workflows, risk scoring, and prioritization models.

• Correlate application vulnerabilities with asset context, exploit intelligence, and business criticality to drive risk-based remediation.

• Track and report VMDR metrics such as MTTD, MTTR, exposure windows, and remediation effectiveness for application vulnerabilities.

Automation & Tooling

• Build and maintain automated AppSec pipelines for SAST, DAST, SCA, and API security testing.

• Collaborate with DevOps to integrate security scanning into CI/CD pipelines (GitHub Actions, Jenkins, Buildkite).

• Partner with Cloud and Infrastructure Security to secure APIs, microservices, and containerized workloads (Docker, Kubernetes).

Engineering Partnership & Enablement

• Develop and maintain secure coding standards and security baselines for React, Node.js, Python, Java, and Go.

• Mentor engineers and security champions; deliver secure coding training and threat modeling workshops.

• Act as a trusted advisor to engineering leadership, translating vulnerabilities into clear risk and remediation guidance.

Compliance & Assurance

• Support compliance and audit readiness including SOC 2, ISO 27001, FedRAMP, and HIPAA, ensuring application risks are documented and managed within VIPR  /AppSec processes.

Qualifications

• Required Qualifications

• 7–10+ years of experience in Application Security, Product Security, or Secure Software Engineering.

• Proven expertise in SAST, DAST, SCA, and dependency management tools (e.g., Veracode, Checkmarx, Fortify, Snyk, SonarQube, OWASP Dependency-Check).

Preferred Skills

• Experience in a SaaS, cloud-native, or cybersecurity product company.

• Hands-on experience integrating AppSec into broader VIPR or exposure management programs.

• Familiarity with cloud and container security platforms (Prisma Cloud, Wiz, Orca).

• Experience with IaC security (Terraform, CloudFormation).

• Exposure to API Gateway security, OAuth2, token-based auth, and zero-trust architectures.

• Relevant certifications such as OSWE, CSSLP, GWAPT, GWEB, CEH.

•  

• Hands-on coding proficiency in at least two modern languages (Python, JavaScript/TypeScript, Java, Go).

• Strong experience managing vulnerabilities end-to-end, including triage, prioritization, remediation tracking, and validation.

• Deep understanding of OWASP Top 10, CWE, CVE, and exploitability concepts.

• Strong knowledge of CI/CD pipelines, Git-based workflows, and secure build automation.

• Experience with threat modeling, secure architecture reviews, and microservices/API security.

• Ability to clearly communicate technical risk to both engineering teams and business stakeholders.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

The OT Expert serves as the primary Operational Technology (OT) technical authority within the Customer Success organization, enabling customers, partners, and internal teams to maximize the value of Armis Centrix across complex industrial environments. 

This is an individual contributor role that partners closely with Technical Customer Success Managers (TCSMs), Product Management, Engineering, Sales, Support, partners, and customers to solve complex technical challenges, design scalable solutions, optimize customer outcomes, and influence the evolution of the Armis platform. 

Unlike traditional deployment or professional services roles, the OT Expert is engaged when deep technical expertise, sound engineering judgment, and strategic guidance are required. Whether recovering a struggling implementation, redesigning an architecture, solving complex visibility challenges, advancing a customer’s OT maturity, or influencing future product capabilities, the OT Expert is the trusted technical advisor for the organization’s most challenging customer engagements. 

Success in this role is measured not by the number of implementations completed, but by the ability to solve complex problems, enable customer success, and maximize the long-term value customers realize from Armis Centrix. 

Provide Expert Technical Leadership

• Serve as the primary OT technical subject matter expert within Customer Success, providing deep technical guidance across all aspects of Armis Centrix in industrial environments
• Partner with Technical Customer Success Managers, Product Management, Engineering, Sales Engineering, Customer Support, partners, and customers during complex engagements
• Act as the technical escalation point for customer situations where standard methodologies or operational practices are insufficient

Resolve Complex Customer Challenges

• Lead investigations into technically challenging issues affecting customer environments, including architecture, passive monitoring, asset visibility, protocol decoding, network segmentation, scalability, integrations, data quality, and operational workflows
• Identify architectural, operational, and process-related root causes and develop practical, scalable solutions
• Improve both immediate customer outcomes and long-term operational success

Design and Optimize OT Solutions

• Review customer environments and recommend architectural improvements that enhance visibility, scalability, resilience, operational efficiency, and business value
• Guide customers in designing effective monitoring strategies, sensor placement, network visibility architectures, and asset discovery methodologies
• Help customers evolve from initial implementation toward mature, strategic adoption of Armis across their OT ecosystem

Enable Customer Success Through OT Expertise

• Advise customers on how Armis capabilities support OT and industrial initiatives, including asset discovery, lifecycle management, network segmentation, risk management, security posture, process monitoring, and compliance
• Translate technical capabilities into measurable operational, security, and business outcomes

Empower Internal Teams

• Partner with Technical Customer Success Managers throughout the customer lifecycle, supporting architecture reviews, health assessments, technical workshops, and strategic engagements
• Mentor internal teams on technical knowledge, architectural best practices, troubleshooting methodologies, and field lessons learned
• Raise the overall technical capability of the Customer Success organization

Influence Product Innovation

• Act as the voice of the customer within Product Management and Engineering
• Identify product limitations, capability gaps, and emerging industry requirements through direct engagement with complex OT environments
• Collaborate on roadmap priorities and ensure platform enhancements address real-world customer needs

Advance Technical Excellence

• Develop reusable architectural guidance, implementation frameworks, troubleshooting playbooks, technical documentation, and best practices
• Share expertise through internal enablement sessions, workshops, and knowledge-sharing initiatives
• Represent Armis as a trusted OT technical expert during customer engagements and strategic discussions

Qualifications

Experience & Background

• 8+ years of professional experience working within Operational Technology (OT), Industrial Control Systems (ICS), or Critical Infrastructure environments
• Demonstrated expertise with OT asset visibility platforms such as Armis, Claroty, Nozomi, or equivalent technologies
• Proven track record of designing, reviewing, and optimizing enterprise or industrial OT architectures
• Strong understanding of industrial networking, passive monitoring architectures, OT communication protocols, and SPAN/TAP/packet acquisition strategies
• Deep knowledge of industrial systems including PLCs, HMIs, SCADA, DCS, and manufacturing/utilities environments

Preferred Qualifications:

Problem-Solving & Execution

• Proven ability to troubleshoot and resolve complex technical challenges within enterprise or industrial environments
• Exceptional analytical and problem-solving skills with demonstrated ability to identify root causes across complex systems and develop scalable solutions
• Experience leading technical investigations and escalations

Communication & Collaboration

• Excellent communication and presentation skills, with ability to engage both technical teams and executive stakeholders
• Demonstrated ability to translate technical concepts into business outcomes and measurable impact
• Proven experience collaborating effectively across Customer Success, Product Management, Engineering, Sales, Support, and customer organizations
•  
• Expertise in asset discovery, visibility, lifecycle management, inventory accuracy, and contextualization
• Proficiency in OT risk management, vulnerability prioritization, network segmentation, configuration integrity, and security posture improvement
• Familiarity with industry standards and frameworks such as IEC 62443, ISA-95, Purdue Enterprise Reference Architecture, and NIST Cybersecurity Framework

• Certifications such as GICSP, GRID, ISA/IEC 62443, CISSP, or OSCP.

• Experience with patch management in OT environments.

• Familiarity with integrating OT visibility tools with SIEM (e.g., Splunk, QRadar), CMDB, or SOC workflows.

• Experience with RBVM or vulnerability tracking in ICS (Qualys, Tenable.ot, Rapid7, etc.).

• Exposure to AppSec concepts and toolchains (optional, for hybrid environments).

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

What you get to do in this role: 

The Principal Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer's desired results. This requires the EM to complete the project following ServiceNow's leading practice methodology, NowCreate, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain team member support for the project, including risk and issue mitigation. The EM is also responsible for assembling and leading the ServiceNow resources on the project making sure they understand the planned tasks, tracking actual progress, and managing deviations through appropriate measures.

• Lead the delivery team throughout the engagement, often in collaboration with a services partner.
• Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
• Work with the Sales Account Team, partner and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered.
• Understand the goals and align the deliverables accordingly.
• Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success.
• Be the single contact to encourage collaboration and customer agreement on proposed solutions.
• Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results.
• Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.
• Lead the delivery team throughout complex programs, often with multiple workstreams and in collaboration with a services partner.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 12+ years progressive experience as part of a professional services organization; or equivalent education/experience
• Ability to travel up to 50%
• Industry domain expertise in
• Creativity with comfort running projects independently
• Experience driving complex issues through analysis and resolution
• Experience working collaboratively
• ServiceNow certifications in aligned workflow

FD21

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.

As a trusted advisor, you’ll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow’s teams and strategic partners.

What You Get to Do in This Role:

• Drive Post-Sales Success: Own and lead the customer’s post-sales transformation, aligning ServiceNow’s offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes.

• Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success.

• Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization.

• Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIs—adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities.

• Foster Strategic Alignment: Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success.

• Advocate for Innovation and Continuous Learning: As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team.

• Set Success Metrics and Milestones: Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized

Qualifications

Ideal Candidate:

We are seeking a highly experienced professional with a strong background in enterprise-level SaaS Transformation and Strategic Advisory to guide our customers in their digital transformation journey. The ideal candidate will have deep expertise in technology-enabled business transformations, coupled with a proven ability to advise at the executive level.

Key Requirements:

• AI Integration & Thought Leadership: Experience leveraging AI to enhance work processes, decision-making, and problem-solving, including AI-powered automation, workflow optimization, and data-driven insights
• Enterprise SaaS Transformation & Strategic Advisory: Extensive experience leading large-scale digital transformations within SaaS or enterprise software environments.
• C-Level Presence & Relationship Management: Proven ability to engage, influence, and build lasting relationships with senior executives, including within some of the world’s largest enterprises..
• Leadership Expertise: A minimum of 15 years in management consulting, solution consulting, or a leadership role at a top-tier consulting firm, with a strong track record of exceeding business objectives.
• Strategic Account Management: Demonstrated success in leading high-impact customer success or consulting teams and managing complex, strategic accounts.
• Business Acumen & Problem-Solving: Ability to identify, analyze, and solve complex business challenges while aligning technology solutions with customer objectives.
• Cross-Functional Leadership: Strong experience working across multiple departments, driving alignment, and managing stakeholders in large, matrixed organizations.
• Adaptability & Change Management: Ability to navigate dynamic environments, adjusting strategies to meet evolving customer and business needs.
• Operational & Execution Excellence: Skilled at designing and implementing scalable, repeatable processes while maintaining a hands-on approach to drive successful execution.
• Collaboration & Communication: Exceptional ability to communicate complex ideas clearly, foster collaboration across teams, and influence stakeholders at all levels.
• Customer-Centric Mindset: Deep understanding of customer challenges, needs, and motivations, with a focus on delivering value-driven solutions and ensuring long-term success.
• Languages: Fluency in Finnish and English

This role is ideal for a seasoned Strategic Advisor who thrives in high-impact environments and has the expertise to guide enterprise customers through digital transformation at scale.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. 

Armis from ServiceNow, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. Combined with ServiceNow’s Security and Risk capabilities, as well as Identity Security capabilities from Veza, we bring together all critical capabilities to secure every asset, every identity - incl. AI Agents - across all environments with the right level of context - security, operational and business - to build the first of its kind autonomous defense platform for the Agentic Enterprise.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

You will serve as the strategic owner for our global Account-Based Experience (ABX) program, responsible for designing and scaling the engine that drives engagement, pipeline, and revenue within our most critical enterprise accounts. This highly visible role requires a strategic thinker with deep expertise in account-based marketing, B2B SaaS / cybersecurity, and data-driven decision-making.

Why Join Our Team

The marketing team is focused on accelerating global pipeline growth in a fast-paced, highly innovative, and collaborative environment. This role is a critical revenue driver, offering significant autonomy and investment to build a best-in-class ABX engine that targets the most complex and valuable enterprise accounts globally.

Key Responsibilities:

Strategy & Framework Development

• Own the ABX blueprint: Develop, refine, and execute a targeted ABX go-to-market (GTM) strategy focused on driving engagement, pipeline, and revenue within key strategic accounts globally.

• Build scalable playbooks: Establish and document repeatable ABX frameworks (e.g., Tier 1 1:1, Tier 2 1:few, and Tier 3 1:many) to allow the program to scale efficiently alongside company growth.

Sales & Field Marketing Alignment

• Drive cross-functional alignment: Partner closely with Sales, Customer Success, and Account Management to create in-depth account profiles, unify revenue objectives, and ensure seamless orchestration.

• Map complex buying committees: Penetrate enterprise buying committees within target accounts, ensuring multi-threaded engagement across IT, security, compliance, and C-level stakeholders (e.g., CISOs, CIOs).

• Localize regional ABX programs: Collaborate with regional Field Marketing teams to scale global ABX frameworks into local markets, adapting campaigns to specific regional dynamics, compliance mandates, and buyer nuances.

• Execute vertical-focused motions: Partner with Field Marketing to develop and deploy industry-specific ABX initiatives (e.g., Financial Services, Healthcare, Critical Infrastructure), tailoring cybersecurity messaging to vertical-specific threat landscapes.

• Coordinate high-touch field activations: Co-create hyper-targeted regional field events, executive roundtables, and custom account experiences designed to break into net-new accounts and accelerate late-stage pipeline.

Campaign Build/Execution & Content Creation

• Execute full-lifecycle campaigns: Launch comprehensive, personalized ABX campaigns tailored to high-value accounts, driving both net-new logo acquisition and post-sale "land-and-expand" (cross-sell/upsell) initiatives.

• Orchestrate multi-channel plays: Deploy highly targeted digital, paid media, and multi-channel nurture programs to activate customer-specific campaigns based on accounts' specific pain points.

• Collaborate on messaging: Partner with internal creative teams and external agencies to produce hyper-personalized, account-specific messaging, content, and demand generation assets.

Data, Tech & Operational Excellence

• Analyze and optimize: Leverage account insights, intent data, and engagement metrics to evaluate campaign effectiveness. Accountable for improving pipeline conversion rates through continuous ABX campaign testing and optimization

• Manage the ABX tech stack: Own the implementation and performance tracking of ABX tools and technologies, ensuring tight integration with CRM and broader marketing goals.

• Streamline MQL-to-Sales handoffs: Optimize lead-to-account mapping and ensure strong data hygiene within the tech stack to guarantee seamless transitions between marketing and SDR/BDR teams.

Advocacy & Continuous Improvement

• Cultivate brand advocates: Develop customer-centric ABX programs aimed at building long-term advocacy, accelerating adoption, and ensuring high renewal rates among tier-1 global accounts.

• Stay ahead of industry trends: Continuously monitor evolving ABX methodologies and cybersecurity buyer behaviors to proactively refine strategies for maximum market impact.

Qualifications

To be successful in this role you have:

• 5+ years of progressive experience in Account-Based Marketing (ABM/ABX) or high-growth B2B demand generation, preferably in the SaaS or Cybersecurity sector.

• Proven success in driving measurable business outcomes (pipeline, conversion rates) through strategic ABX initiatives.

• Expert proficiency in managing and optimizing an ABX technology stack (e.g., 6sense/DemandBase) and integrated CRM (e.g., Salesforce, Marketo).

• Exceptional analytical mindset with the ability to interpret intent data, engagement metrics, and translate findings into actionable, revenue-driving strategies.

• Bachelor’s degree in Marketing, Business, or a related field.

• Preferred Skills & Attributes (Nice-to-Haves):

• Experience marketing to complex, regulated verticals such as Critical Infrastructure, Financial Services, or Healthcare.

• Demonstrated Executive Presence and strong ability to collaborate effectively with C-level stakeholders (internal and external) across Sales and Account Management.

• Experience managing or working closely with external creative agencies and media partners.

FD21

For positions in this location, we offer a base pay of $120,000 - $160,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

The ServiceNow Partner Design Studio is looking for a Partner Solution Engineer with a passion for innovation, design standards, and cutting-edge architecture practices. This is a unique opportunity to shape partner-branded solutions using an AI-first approach — where AI is embedded into every step of design and solutioning. You will help partners design, validate, and accelerate differentiated solutions on the Now Platform through design thinking, deep technical architecture, and go-to-market alignment, ensuring every solution is AI-ready, scalable, and outcome-driven. 

As a pooled, forward-deployed engineering authority, you will work across partners as a force multiplier focused on standards, reuse, and quality, certifying into Practices to bring domain depth where it’s needed. By applying the FLIGHT design thinking framework and maintaining architectural rigor, you will accelerate partner time-to-value by up to 2x while establishing reusable patterns and reference architectures that scale across the entire partner ecosystem. 

What You’ll Do 

As a Partner Solution Engineer, you will define the reference architectures, design standards, and validated patterns that partners build to — serving as the forward-deployed technical authority for AI-infused ServiceNow solutions that address real-world business challenges. 

AI-First Solution Blueprints & Design Workshops 

• Lead design workshops using the FLIGHT framework to define AI-native reference patterns and set the solution standards partners build to on the Now Platform. 

• Apply an AI-first mindset in all partner engagements — from design workshops to solution architecture — ensuring partners are equipped to lead in an AI-driven market. 

• Translate partner ideas and industry opportunities into actionable blueprints, validated architectures, and minimum viable product specifications. 

• Drive conversations around market positioning, industry opportunities, and how AI can create differentiated solutions. 

Technical Architecture & Validation 

• Provide expert architecture and AI readiness guidance ensuring partner solutions meet ServiceNow standards for quality, performance, and simplicity. 

• Conduct deep architectural reviews for net-new patterns, complex multi-product integrations, and advanced AI/agentic scenarios. 

• Evaluate solution architectures against the Partner Co-Innovation Framework including upgrade survivability, security posture, and scalability. 

• Collaborate with Product and Engineering teams to align partner innovations with ServiceNow platform priorities and AI strategy. 

Reusable Patterns & Standards 

• Capture, document, and publish repeatable patterns, architectures, and design frameworks (Orbital, FLIGHT) to scale partner innovation across the ecosystem. 

• Develop industry-specific reference architectures for verticals including Financial Services, Healthcare, Manufacturing, and Public Sector. 

• Contribute validated patterns to the Pattern Library for use by partners across all Co-Innovation Maturity Tiers. 

• Continuously refine design frameworks and delivery methods to enhance partner experience and measurable business outcomes. 

Partner Enablement & Strategic Alignment 

• Mentor partner design and solution teams, building capability in AI-native solution development and Now Platform extensibility. 

• Provide educational design reviews for Foundation-tier partners to accelerate learning and capability development. 

• Support partners in defining go-to-market strategies, technical goals, and measurable outcomes through the lens of AI-enhanced capabilities. 

• Promote partner success stories, highlighting business impact and thought leadership through structured design and standards engagements. 

Qualifications

Required: 

• 8+ years in solution architecture, technical sales, pre-sales, or similar roles with deep platform architecture experience. 

• Significant experience working with technology partners at either a partner or OEM level, including solution design and reference-architecture definition. 

• Strong grasp of cloud platform architecture including SaaS, PaaS, automation, and multi-tenancy patterns. 

• Proven ability to guide partners through complex solution designs and business strategy discussions. 

• Deep curiosity and expertise in AI technologies, emerging trends, and design thinking methodologies. 

• Clear communicator comfortable engaging at the CxO level, translating complex technical topics into actionable business insights. 

• Experience facilitating workshops, design sessions, and collaborative innovation exercises that produce tangible outcomes. 

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. 

Preferred & Standout Experience: 

• ServiceNow platform development experience and/or ServiceNow certifications (CSA, CAD, CIS, architectural certifications). 

• Design Thinking training or certification; experience applying human-centered design principles in partner-facing design and standards work. 

• AI and automation expertise: knowledge of generative AI, predictive analytics, or automation tools in enterprise solutions. 

• Business development background: experience developing partner go-to-market plans or new solution plays. 

• Industry experience in Financial Services, Healthcare, Manufacturing, or Public Sector. 

• Familiarity with competitive cloud or enterprise software platforms. 

What This Role Does Not Do 

• Perform platform configuration, development, or solution delivery for partners (guides architecture, does not build). 

• Own commercial contracts, pricing, or financial program management. 

• Serve as dedicated partner-assigned resource (operates as pooled, forward-deployed engineering authority). 

• Replace Partner Technology Architects for holistic partner strategy or business development. 

• Manage day-to-day partner relationships (pooled resource; forward-deployed where solution-engineering depth is required). 

Travel for partner, customer, and organizational activities up to 25%. 

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

This is a high-impact, quota-carrying field sales role focused on generating net new business across a portfolio of non-named accounts in Indonesia. You will drive ServiceNow growth through a channel-first model by identifying, engaging, and winning with the right partner for each opportunity. You will be the quarterback of a virtual team across Partner Managers, Partner Marketing, Partner Pre-Sales, and Partner Excellence to execute a disciplined territory plan and drive pipeline from first engagement through to closed-won.

What you get to do in this role:

• Territory planning and execution: Own and develop a structured territory execution plan across assigned non-named accounts. Prioritise accounts by industry, whitespace, and partner coverage. Build and maintain a healthy pipeline to meet and exceed quarterly and annual new business targets.
• Partner-led sales motion: Collaborate with the Partner Manager Group to identify and select the right partners for your territory by country, industry focus, and solution capability. Co-develop joint account plans and co-selling motions with selected partners to drive pipeline creation and deal progression.
• Demand generation with partners: Partner with the Partner Marketing Group to design and execute joint demand generation campaigns, including field events, roundtables, digital campaigns, and prospecting activities; targeted at your assigned account portfolio.
• Sales cycle leadership: Lead opportunity qualification and customer engagement, leveraging Partner Pre-Sales support for discovery, solution demonstrations, and technical pre-sales activities. Maintain deal momentum from first meeting through to commercial close.
• Partner capability development: Work with the Partner Excellence Group where needed to bring new partners on board or enable existing partners with new solution competencies relevant to your territory's needs; ensuring the right capacity and capability is in place to support your pipeline.
• Pipeline and forecast discipline: Maintain accurate and up-to-date CRM records. Provide regular pipeline reporting, deal status updates, and forecast inputs. Participate in deal reviews and business reviews with leadership as required.
• Industry and solution positioning: Apply strong industry knowledge to frame ServiceNow's value proposition relevantly for target buyers across your territory, spanning verticals such as financial services, manufacturing, public sector, retail, telecommunication, or technology, depending on your assigned accounts.

Qualifications

To be successful in this role you have:

• Sales track record: 5 – 8+ years of quota-carrying B2B technology sales experience with a consistent track record of meeting or exceeding targets. SaaS sales experience strongly preferred
• Channel sales expertise: Proven experience selling through or with channel partners, co-selling, joint pipeline creation, and managing partner-led deal motions. Knows how to enable and motivate partners to prioritise your deals.
• Industry knowledge: Strong understanding of one or more key industries in Indonesia (e.g. financial services, manufacturing, public sector, retail, telecommunication, technology). Able to speak credibly to business challenges, buying centres, and digital transformation priorities relevant to your territory.
• Territory management: Experience managing a large account portfolio (80 to 150+ accounts). Skilled at segmenting, prioritising, and executing a disciplined territory plan to maximise pipeline coverage and conversion.
• Platform and workflow solutions: Familiarity with enterprise SaaS platforms, ideally ServiceNow, Salesforce, SAP, or similar workflow/ITSM/CRM platforms. Able to position platform value at the business and IT buyer level.
• Stakeholder influence: Comfortable engaging VP and C-level buyers. Skilled at orchestrating a virtual internal team across pre-sales, marketing, and partner-facing roles to drive deal momentum.
• AI fluency: Leverages AI tools to enhance productivity, including pipeline prioritisation, account research, outreach personalisation, and sales forecasting. Able to articulate AI-powered product value to business buyers.
• Indonesia market knowledge: Understands the commercial and cultural dynamics of selling in Indonesia market. Multilingual capability is an advantage depending on assigned territory.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

The Opportunity

ServiceNow is transforming how enterprises orchestrate their business. Partners are central to this mission—they activate demand, deliver solutions, and extend our platform. As Senior Partner Marketing Manager for APAC, you'll own the strategy and execution of partner-led go-to-market across the region, leading a transformation in how we activate, enable, and scale partner channels.

This is a strategic role reporting directly to the Director of APAC Partner Marketing. You'll drive partner demand generation, manage our Marketing Development Funds (MDF) program at scale, and design the partner experience & events strategy & playbooks that fuel pipeline growth across APAC. You'll work with C&I partners, managed service providers, resellers, hyperscalers, and technology partners—each with distinct GTM requirements and commercial models.

What You'll Own

Partner-Led Demand Engine

Design and execute partner-led demand generation strategy for APAC. This includes demand gen campaign architecture, partner co-marketing playbooks, lead distribution, and sales-to-partner handoff processes. You'll own targets for partner-influenced pipeline and direct metrics for partner activation, lead generation, and deal registration and will be an influential member of the APAC Partner-Led business Leadership team.

Regional Partner Experience & Events Strategy and Execution

Owns APAC-wide partner experience and events strategy, AI Summits, World Forum partner sessions, and the regional Partner Summits. Driving demand generation campaigns, sponsor management, and partner engagement programs that build advocacy and pipeline across the region.

Marketing Development Funds (MDF) Program

Manage the APAC MDF budget as a strategic lever for partner activation. You'll enable the APAC partner marketing managers and work with the Global MDF program team to drive partner participation, approve and audit co-marketing campaigns, and measure ROI against partner pipeline contribution. Strong partners will see MDF as an investment vehicle for growth, not a compliance requirement.

We're investing heavily in partner channels as the primary engine for customer acquisition and success. Partner-led demand is growing 139% year-over-year, and APAC is our highest-growth region. You'll have real budget, real responsibility, and a platform to shape how ServiceNow scales through partners globally.

We value operators who think clearly, move fast, and lead with data. You'll work with a talented partner marketing team, influential stakeholders, and partners who are serious about their ServiceNow practice.

Qualifications

What We're Looking For

Experience

10+ years in partner marketing, channel marketing, or go-to-market strategy at B2B SaaS or enterprise software companies. You've managed or influenced integrated marketing demand generation at scale directly as well as with partners. You have a strong event management experience, managed agencies and large budgets & ROI. Familiarity with MDF program management, and partner co-marketing is strongly preferred. Experience in APAC markets is valuable.

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 

Skills & Mindset

You're a strategist who gets into execution. You design campaigns, manage vendors, audit spend, and close the loop on metrics. You can operate in ambiguity, set your own priorities, and hold partners (and yourself) accountable. You're curious about partner business models and can translate between partner incentives and ServiceNow objectives. You communicate with clarity and conviction.

Partner Acumen

You understand that partners are businesses with their own economics. You can think like a partner—what drives their growth, how they compete, what they need to succeed. You've built relationships with partners at the executive level and can navigate commercial negotiations.

Analytics Orientation

You care about pipeline, influence, and ROI. You can build a business case, track campaign performance, and course-correct based on data. Proficiency with marketing automation, analytics, and CRM systems is expected.

Logistics

Location: Australia (in-person, with occasional travel across APAC for partner events and customer briefings)

Reports to: Director of Partner Marketing APAC

Travel: 10–15% (partner events, customer site visits, quarterly business reviews)

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

We are seeking an individual contributor to join our Total Rewards team as Benefits Manager, India. You will be the local expert on all India benefits matters, executing on the regional strategy and delivery of employee benefits programs.

The successful candidate will bring expertise in India's statutory and supplemental benefits landscape, strong executive presence, and the ability to influence decision making in a matrixed global organization. You will report to the Director, EMEA/APJ Benefits and work under the strategic direction of the Senior APJ Benefits Manager.
 

Regional Strategy & Global Partnership

• Serve as the India benefits manager: act as the India expert, providing the APJ Lead with strategic market insights that directly inform regional benefits philosophy, design decisions, and policy frameworks. Execution of Global Benefits strategy within India, following global design while ensuring local relevance.
• Deliver the full lifecycle of India benefits programs: including health, risk, retirement, leave, and wellbeing - ensuring market competitiveness and full compliance with India labor law: EPF, ESI, gratuity, the Maternity Benefit Act, state-level requirements, and the evolving Labor Code consolidation framework. Stay current on legislative developments and proactively assess impact on program design and compliance.

Vendor Management & Financial Stewardship

• Lead annual renewals and vendor management: drive benefits renewals, vendor performance reviews, and market benchmarking, partnering with brokers and consultants to deliver cost-effective, high-quality program design.
• Contribute to budget planning: including cost projections, utilization analysis, and financially sustainable enhancement recommendations with the analytical rigor expected of a senior finance partner.

Stakeholder Partnership & Employee Experience

• Partner cross-functionally for seamless delivery: collaborate with the Senior Manager, APJ Benefits and the India Compensation lead to present a unified Total Rewards strategy, and work with FP&A, Legal, Payroll, People Operations, Communications, and Central HR Shared Services (People Care, HRBPs, Leave Administration) to ensure compliant program delivery and consistent employee support.
• Serve as the primary escalation point for employees: provide responsive, empathetic resolution of complex escalations while maintaining strict confidentiality and building trust across the employee population.
• Navigate complex matrix relationships: manage stakeholder partnerships across India leadership, APJ regional teams, US-headquartered Global Benefits, Finance, and Legal, external vendors, and Global Wellbeing program leads. Work across time zones, advocating effectively for India-appropriate solutions while maintaining global policy alignment. Handle executive escalations with sound judgment.

M&A, Innovation & Agile Execution

• Support M&A activities: conduct benefits due diligence, plan harmonization, and employee communications for India acquisitions, operating as the regional expert in deal processes.
• Execute with agility: adapt to shifting priorities, make sound independent decisions with supervision from remote leadership, and contribute to cross-regional and global benefits initiatives as a thought partner.
• Lead with innovation: leverage AI and platform tools to improve employee experience and operational efficiency. Stay ahead of regulatory changes and proactively assess program impact.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5+ years of experience managing employee benefits programs, with significant depth in India statutory and supplemental benefits within the technology sector
• Deep knowledge of India's statutory benefits framework: EPF/EPFO administration, ESI, Payment of Gratuity Act, Maternity Benefit Act, and state-specific labor welfare requirements
• Demonstrated success setting and achieving strategic objectives, with the ability to operate as an individual contributor in a global, matrixed organization
• Strong command of benefits accounting and finance, with the ability to drive budget planning, cost modeling, and utilization analysis
• Strong customer focus and collaborative mindset, with proven ability influence decision making across senior stakeholders and cross-functional partners
• Proven ability to innovate and improve processes, with expertise in process design, project management, and benefits technology platforms (Workday, Darwin, or similar preferred; ServiceNow Platform an advantage)
• Strong analytical capabilities to leverage market data for decision-making and benchmarking against industry standards
• Experience managing brokers and vendors, including contracting, RFPs, and performance evaluations
• Track record of supporting M&A due diligence and integration activities

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Position Location:
This is a Flexible (Hybrid) position.  Flexible positions require 2 days per week in a ServiceNow office.  We have offices in several locations, including Santa Clara, CA, San Diego, CA, and Kirkland, WA

Cloud Platform — Kubernetes, Hyperscalers & Distributed Systems

We are currently seeking a Distinguished Engineer.  In this role, you will have org-wide technical authority, giving you the ability to set technical direction across multiple engineering organizations.  You will own the hardest, most ambiguous problems in the platform domain.

What you get to do in this role:

• You will set the technical direction for our cloud-native platform across multiple engineering teams and organizations, defining the architecture and standards for how Kubernetes, distributed systems, and hyperscaler infrastructure are built and operated at scale.
• You will own the hardest, most ambiguous technical problems in the platform domain — multi-cloud topology, control-plane design, workload isolation, identity and trust fabric, and reliability at the scale of hundreds of clusters and dozens of product workloads.
• You will partner with engineering fellows, principal engineers, and other senior technical leaders to drive consistent architectural decisions and the adoption of best practices across the entire platform ecosystem.
• You will identify and mitigate the biggest technical risks in initiatives with C-suite visibility, and you will be the person leadership trusts to make the call on managed vs. self-managed tradeoffs, substrate portability, and multi-hyperscaler strategy.
• Where you see the need, you will personally design and build the critical components — control planes, operators, infrastructure abstractions, and the systems other teams build on top of.
• You will mentor staff and principal engineers and shape the next generation of the organization’s technical leadership.

Qualifications

To be successful in this role you have:

• Experience leveraging or critically thinking about how to integrate AI into engineering and platform work — whether using AI-powered tooling, automating operational workflows, building agentic systems for fleet visibility and operations, or reasoning about AI’s impact on how infrastructure is built and run.
• 12+ years of experience designing, building, and operating large-scale distributed systems in production, with deep expertise running Kubernetes at scale (multi-cluster, multi-region, multi-tenant).
• Hands-on, authoritative experience across one or more major hyperscalers (AWS, Azure, GCP), including their managed Kubernetes offerings (EKS, AKS, GKE) and the networking, IAM, and capacity tradeoffs that come with each.
• A proven track record of providing technical leadership across multiple engineering teams, influencing architecture and direction without relying on positional authority.
• Deep expertise in the core building blocks of a modern platform: the operator/controller pattern, infrastructure-as-code and control planes (e.g., Crossplane), GitOps-based delivery, container networking (CNI), and service mesh.
• Strong programming skills in Go and fluency across the cloud-native ecosystem.

It also helps if you have:

• Experience designing identity and trust fabrics for distributed systems — workload identity, mTLS, and standards such as SPIFFE/SPIRE.
• Experience with multi-tenant workload isolation and runtime security (e.g., Kata Containers, sandboxed runtimes).
• Experience building and operating platforms for regulated or federal markets (FedRAMP, air-gapped or self-hosted distribution, OCI bundling).
• Experience with observability at scale — metrics, tracing, and SLO-driven operations across a large fleet.
• A platform-as-product mindset: treating internal engineering teams as customers and the platform as a product with a roadmap, contracts, and a delivery pipeline.

For positions in this location, we offer a base pay of $254,500 - $445,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Position Location:
This is a Flexible (Hybrid) position.  Flexible positions require 2 days per week in a ServiceNow office.  We have offices in several locations, including Santa Clara, CA, San Diego, CA, and Kirkland, WA

Cloud Platform — Kubernetes, Hyperscalers & Distributed Systems

We are currently seeking a Distinguished Engineer.  In this role, you will have org-wide technical authority, giving you the ability to set technical direction across multiple engineering organizations.  You will own the hardest, most ambiguous problems in the platform domain.

What you get to do in this role:

• You will set the technical direction for our cloud-native platform across multiple engineering teams and organizations, defining the architecture and standards for how Kubernetes, distributed systems, and hyperscaler infrastructure are built and operated at scale.
• You will own the hardest, most ambiguous technical problems in the platform domain — multi-cloud topology, control-plane design, workload isolation, identity and trust fabric, and reliability at the scale of hundreds of clusters and dozens of product workloads.
• You will partner with engineering fellows, principal engineers, and other senior technical leaders to drive consistent architectural decisions and the adoption of best practices across the entire platform ecosystem.
• You will identify and mitigate the biggest technical risks in initiatives with C-suite visibility, and you will be the person leadership trusts to make the call on managed vs. self-managed tradeoffs, substrate portability, and multi-hyperscaler strategy.
• Where you see the need, you will personally design and build the critical components — control planes, operators, infrastructure abstractions, and the systems other teams build on top of.
• You will mentor staff and principal engineers and shape the next generation of the organization’s technical leadership.

Qualifications

To be successful in this role you have:

• Experience leveraging or critically thinking about how to integrate AI into engineering and platform work — whether using AI-powered tooling, automating operational workflows, building agentic systems for fleet visibility and operations, or reasoning about AI’s impact on how infrastructure is built and run.
• 12+ years of experience designing, building, and operating large-scale distributed systems in production, with deep expertise running Kubernetes at scale (multi-cluster, multi-region, multi-tenant).
• Hands-on, authoritative experience across one or more major hyperscalers (AWS, Azure, GCP), including their managed Kubernetes offerings (EKS, AKS, GKE) and the networking, IAM, and capacity tradeoffs that come with each.
• A proven track record of providing technical leadership across multiple engineering teams, influencing architecture and direction without relying on positional authority.
• Deep expertise in the core building blocks of a modern platform: the operator/controller pattern, infrastructure-as-code and control planes (e.g., Crossplane), GitOps-based delivery, container networking (CNI), and service mesh.
• Strong programming skills in Go and fluency across the cloud-native ecosystem.

It also helps if you have:

• Experience designing identity and trust fabrics for distributed systems — workload identity, mTLS, and standards such as SPIFFE/SPIRE.
• Experience with multi-tenant workload isolation and runtime security (e.g., Kata Containers, sandboxed runtimes).
• Experience building and operating platforms for regulated or federal markets (FedRAMP, air-gapped or self-hosted distribution, OCI bundling).
• Experience with observability at scale — metrics, tracing, and SLO-driven operations across a large fleet.
• A platform-as-product mindset: treating internal engineering teams as customers and the platform as a product with a roadmap, contracts, and a delivery pipeline.
   

For positions in this location, we offer a base pay of $254,500 - $445,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Customer Success Executive is accountable for the strategic leadership and execution of post-sales adoption and success activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.

As a trusted advisor, you’ll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow’s teams and strategic partners.

What You Get to Do in This Role:

• Drive Post-Sales Success: Own and lead the customer’s post-sales transformation, aligning ServiceNow’s offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes.
• Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success.
• Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization.
• Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIs—adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities.
• Foster Strategic Alignment: Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success.
• Advocate for Innovation and Continuous Learning: As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team.
• Set Success Metrics and Milestones: Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized.

Qualifications

The ideal candidate will have extensive experience leading large-scale digital business transformations, acting as a trusted advisor to both internal and C-level customer executives. You will be an expert in governance, strategy, value alignment and execution across cross-functional teams and have a track record of delivering scalable, repeatable success. Your passion for driving customer success at an enterprise scale and your ability to work in complex, dynamic environments will be key to your success in this role.

To be successful in this role, you will need:

• AI driven: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
• Educational Background: BA/BS or equivalent required, Master’s degree preferred.
• Experience: A minimum of 15 years in a management consulting or leadership role at a top-tier consulting firm, program director, or similar positions focused on technology-enabled business transformation (Digital/SaaS/Enterprise Software).
• Transformational Leadership Expertise: Demonstrated success in running large-scale, strategic accounts transformation and exceeding business objectives. Proven track record in building and leading high-performing Customer Success or Consulting teams.
• Business Acumen: Strong experience in identifying and solving complex business problems and aligning solutions with customer business objectives.
• Cross-Functional Leadership: A history of working across multiple functions and driving alignment in large, matrixed environments.
• C-Level Relationships: Strong experience building relationships with C-level business leaders, including within some of the world’s largest enterprises.
• Adaptability: Ability to thrive in rapidly changing environments, adapting strategies to new challenges and opportunities.
• Execution Focus: Ability to create repeatable processes for scalable execution while maintaining a hands-on approach to ensure critical tasks are completed efficiently.
• Collaboration and Communication: Excellent communicator and influencer, with the ability to work effectively across a global organization and foster collaboration at all levels.
• Customer Focus: Deep understanding of customer needs, challenges, and motivations, with a keen ability to address concerns and ensure satisfaction.
• Security Clearance: Ability to obtain baseline security clearance is strongly preferred.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

Tout a commencé sous le soleil de San Diego, en Californie, en 2004, lorsqu’un ingénieur visionnaire, Fred Luddy, a vu le potentiel de transformer notre façon de travailler. Aujourd’hui, ServiceNow se présente comme un leader mondial du marché, apportant une technologie innovante améliorée par l’IA à plus de 8 100 clients, dont 85% des entreprises du Fortune 500®. Notre plateforme intelligente basée sur le nuage connecte de manière transparente les personnes, les systèmes et les processus pour permettre aux organisations de trouver des méthodes de travail plus intelligentes, plus rapides et meilleures. Mais ce n’est que le début de notre voyage. Joignez-vous à nous dans la poursuite de notre objectif de rendre le monde meilleur pour tous.

######

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.

What you get to do in this role:

• Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
• Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
• Identify the right specialist/ support resources to bring into a deal, at the right time

Qualifications

To be successful in this role you have:

• Must reside in the Montreal Area and be bilingual (French and English)
• 10+ years of sales experience within Enterprise Software
• Experience establishing trusted relationships with current and prospective clients and other teams
• Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
• Experience achieving sales targets
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• The ability to understand the "bigger picture" and our plans around IT
• Experience promoting a customer success focus in a "win as a team" environment
• Willingness to travel up to 50%

Additional Information

Work Personas 

Nous abordons notre monde du travail distribué avec flexibilité et confiance. Les profils de travail (flexible, à distance ou requis au bureau) sont des catégories attribuées aux employés de ServiceNow en fonction de la nature de leur travail et de leur lieu de travail assigné. Pour en savoir plus, cliquez ici. Pour déterminer l'éligibilité à un profil de travail, ServiceNow peut confirmer la distance entre votre résidence principale et le bureau ServiceNow le plus proche à l'aide d'un service tiers. 

Equal Opportunity Employer 

ServiceNow est un employeur qui souscrit au principe de l'égalité d’accès à l’emploi. Tous les candidats qualifiés recevront une considération pour l’emploi sans égard à la race, la couleur, la croyance, la religion, le sexe, l’orientation sexuelle, l’origine nationale ou la nationalité, l’ascendance, l’âge, le handicap, l’identité ou l’expression de genre, l’état matrimonial, le statut d’ancien combattant ou toute autre catégorie protégée par la loi. De plus, tous les candidats qualifiés ayant des antécédents d’arrestation ou de condamnation seront pris en considération pour un emploi conformément aux exigences légales. 

Accommodations 

Nous mettons tout en œuvre offrir une expérience accessible et inclusive pour tous les candidats. Si vous avez besoin d’une mesure d’adaptation raisonnable pour compléter une partie du processus de candidature ou si vous n’êtes pas en mesure d’utiliser cette candidature en ligne et que vous avez besoin d’une autre méthode pour postuler, veuillez communiquer avec globaltalentss@servicenow.com pour obtenir de l’aide. 

Export Control Regulations 

Pour les postes nécessitant l’accès à une technologie contrôlée assujettie aux règlements sur les contrôles à l’exportation, y compris les U.S. Export Administration Regulations (EAR), ServiceNow peut être tenu d’obtenir l’approbation des autorités gouvernementales en matière de contrôle des exportations pour certaines personnes. Tout emploi est subordonné à l’obtention par ServiceNow d’une licence d’exportation ou d’une autre approbation qui pourrait être requise par les autorités de contrôle des exportations compétentes. 

Extrait de Fortune. ©2025 Fortune Media IP Limited. Tous droits réservés. Utilisé sous licence. 

######

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.

What you get to do in this role:

• Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
• Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
• Identify the right specialist/ support resources to bring into a deal, at the right time

Qualifications

To be successful in this role you have:

• 10+ years of sales experience within software OR solutions sales organization
• Experience establishing trusted relationships with current and prospective clients and other teams
• Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
• Experience achieving sales targets
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• The ability to understand the "bigger picture" and our plans around IT
• Experience promoting a customer success focus in a "win as a team" environment
• Willingness to travel up to 50%

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

We are seeking a Senior Director of UX Research who is passionate about leveraging AI technologies to create empowering and supportive experiences for people at work. You will be joining our 130+ UX Research & Insights (UXRI) Organization, in our rapidly scaling global Experience Team (EX) of over 1000 UX Professionals (Research, Design, Product Content, and Ops). Together we are working to create product experiences that people love.

This is the perfect role for a research executive who is passionate about changing the world of work, and the evolving needs of businesses digitizing the way they work, while supporting distributed, global teams. Businesses know that the employee experience is everything, and they must provide experiences that foster loyalty, collaboration, productivity, and support the employee through their career. As a leader you will have a massive impact on how businesses evolve to provide predictive, empowering and productivity-boosting experiences for their employees and technology teams by putting AI to work. This leader must bring an AI-native mindset — not just familiarity with AI concepts, but hands-on fluency with modern AI practices such as evaluation frameworks, prompt engineering, and human-in-the-loop workflows — and the executive gravitas to influence decision-making at the highest levels of a complex, matrixed organization.

This role leads a UX research team that focuses on delivering AI-driven product experiences that resonate with our customers. Our researchers, spanning diverse backgrounds such as HCI, Human Factors, Cognitive and Experimental Psychology, Product Market Research, and Behavioral Sciences, collaborate seamlessly with product management, engineering, and design teams across the product development lifecycle. At ServiceNow, UX research has an integral role, driving innovation and propelling our products forward. We value diversity and inclusion, recognizing that varied perspectives foster creativity and innovation. Success in this role hinges not only on empathy and understanding but also on a profound grasp of how cross-functional collaboration drives delivery success and enhances end-user outcomes. Our unwavering commitment to research and development fuels ServiceNow's success, shaping the future of AI-driven enterprise solutions.
 

What you get to do in this role:

• Build and develop a high performing team of UX researchers and managers focused on UX for AI technologies, fostering a culture of innovation and user-centricity.
• Bring a strong, well-articulated point of view on the role of UX research in shaping AI-driven products, and champion that perspective with senior leaders across Product, Engineering, and Design.
• Directly lead and manage managers and individual contributors.
• Drive strategic initiatives to shape research programs and strategies specifically tailored to AI-driven product experiences, with a heavy focus on Generative AI.
• Model and embed AI-native ways of working across the research organization — including modern evaluation methodologies, rapid prototyping with AI tools, and research-informed guardrails for generative AI experiences.
• Navigate a large, matrixed organization to build alignment and influence product direction at the VP and C-suite level, partnering cross-functionally with Product, Engineering, Design, and Marketing leadership.
• Partner with stakeholders to define and prioritize research initiatives that align with business objectives and user needs.
• Mentor and develop a diverse team of researchers, ensuring high-quality execution of all aspects of user research throughout the product lifecycle.
• Communicate research findings effectively, translating complex insights into actionable recommendations for key decision-makers. Should be able to clearly communicate and rationalize strategy and product solutions to stakeholders based on tested and rationalized user-centered insights and data.
• Stay abreast of industry trends and emerging technologies in AI (especially Generative AI), continuously evolving our research methodologies and approaches.

Qualifications

Basic Qualifications:

• 15+ years of research experience and 8+ years of experience managing and developing strong research managers.
• Extensive experience in UX research, particularly focused on AI technologies and their application in digital workflows.
• Proven track record in leading research teams to deliver impactful insights that drive product experiences and innovation.
• AI-native orientation with demonstrated fluency in current AI/ML practices — including evaluation frameworks, responsible AI, and generative AI product development — and experience translating that knowledge into research strategy.
• Solid organizational experience, managing multiple teams, and a passion for developing strong, diverse managers and team members.
• Strong executive presence and a clear point of view, capable of influencing product leaders and C-level stakeholders in complex, matrixed organizations through human-centered data and strategic storytelling.

Preferred Qualifications:

• Advanced degree or equivalent experience in Human-Computer Interaction, Cognitive Psychology, Human Factors, or related fields.
• Expertise in user interface design, usability evaluation techniques, and statistical analysis within the context of AI-driven products.
• A thought leader in AI and up to date with the latest trends in Generative AI. Needs to be a strong ambassador for the team internally and externally.
• Exceptional leadership skills, inspiring global teams to deliver innovative solutions that anticipate and meet user needs.
• Experience in creating and executing new and innovative research programs, strategies and approaches that help the team scale and have greater impact.
• Experience leading with a hybrid (in-office and remote), distributed, global team, and finding creative ways to bring the team together to drive collaboration, relationship building and a strong culture.
• Proven success operating in large, matrixed enterprise organizations, with the ability to build coalitions, navigate ambiguity, and drive consensus across competing priorities.
• Deep alignment with ServiceNow's values — curiosity, collaboration, and a commitment to making work better for everyone — with a track record of embedding those values into team culture and decision-making.
• Passion for building a collaborative, high-trust culture that brings together varied perspectives and experiences to drive stronger outcomes.

For positions in this location, we offer a base pay of $254,500 - $445,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Reporting to the VP, Strategic Revenue Engagements, the Director, Global 360 Lead will be the primary subject matter expert and global orchestrator for complex, cross-geography 360 deal strategy. You'll anticipate customer needs, design and validate deal structures ahead of escalation, and lead end-to-end strategy for cross-geography 360 opportunities that span multiple business units, regions, and business-enabling functions while balancing OPEX investment, risk considerations, NNACV growth, and long-term profitability. 

As the Global 360 Lead, you'll serve as the primary SME for complex global deal structuring and construct design, including Buy From strategy and execution. You'll maintain cross-business unit (BU) intelligence, proactively identify emerging deal patterns and natural buying events globally, drive cross-functional alignment on multi-BU deal threads, and evolve the global 360 deal execution playbook to improve GTM efficiency, accelerate deal velocity, prevent value leakage, and drive consistency across all geographies. 

Priorities & Responsibilities 

Lead cross-geography deal strategy 

• Lead end-to-end strategy for complex 360 deals; anticipate customer needs and act ahead of escalation to prevent deal stalls. 

• Serve as SME for complex global deal structuring and construct design, engaging early on high-complexity transactions. 

• Shape Buy From strategy for global 360 opportunities, aligning internal business commitments, procurement dynamics, investment trade-offs, and sales objectives. 

• Proactively build and validate business cases for high-value global transactions; maintain operational rigor on deal economics, financial constructs, OPEX investment, and NNACV impact. 

• Maintain cross-BU intelligence and proactively identify emerging deal patterns and strategic opportunities globally. 

• Own the global portfolio view of active and emerging 360 opportunities, including intake, qualification, prioritization, patterns, blockers, whitespace, and unified visibility across geographies, functions, and business units. 

• Drive cross-functional alignment on multi-BU deal threads; productively resolve blockers before they derail deals. 

• Prepare executive-ready recommendations on deal strategy, trade-offs, risks, and approval paths for the most complex global opportunities. 

Own and continuously evolve the global 360 deal execution playbook 

• Build and push best practices to the field proactively; create alignment on deal execution standards across geographies. 

• Define the global governance and intake model for identifying, qualifying, prioritizing, and routing 360 opportunities consistently across regions 

• Enable Geo Leads with repeatable guidance, templates, decision frameworks, and coaching to drive consistent execution while adapting to local market needs. 

• Continuously surface and operationalize natural buying events, renewal cycles, and expansion opportunities to drive incremental global pipeline and avoid value leakage from unplanned or misaligned deal activity. 

• Establish an operating cadence with Geo Leads and key stakeholders to inspect pipeline, deal quality, execution risks, and required interventions. 

• Lead strategic partner (SI/Spend/SPC) engagement on Large Global Programs; proactively engage on complex partnership constructs. 

Build deep cross-functional relationships and maintain executive alignment 

• Cultivate trusted relationships with business owners and executive sponsors across the enterprise to support proactive deal engagement and GTM alignment. 

• Serve as the global liaison across business-enabling functions such as Product Engineering, Global Cloud Services, Finance, Legal, Global Sourcing, Revenue Accounting, and executive sponsors when 360 activity requires enterprise-wide alignment. 

• Act as a strategic advisor across functions, translating business goals into actionable deal strategy and construct recommendations. 

• Partner closely with Finance, Revenue Accounting, Global Sourcing, Legal, and other stakeholders to streamline deal approval and execution pathways. 

• Own escalation management for complex cross-functional blockers that span Finance, Legal, Product, Sourcing, Revenue Accounting, and executive sponsors. 

Drive continuous improvement and insights generation 

• Lead post-mortems and insights generation for closed global 360 deals, translating outcomes into scalable process improvements, approval pathway refinements, and strategy updates that reduce repeat friction. 

• Identify commercial innovations, partnership models, and deal constructs that can be scaled globally based on what is working in-market. 

• Own and continuously evolve the global 360 deal execution playbook; push best practices to the field proactively. 

• Evolve frameworks such as decision matrices, budgeting guidance, and approval processes to enable faster, smarter deal execution. 

Qualifications

• 12+ years in Strategic Sales, GTM Strategy, Deal Strategy, or GTM Finance, ideally in SaaS or enterprise technology. 

• Proven experience managing complex, cross-functional transactions with executive-level stakeholders across multiple business units and geographies. 

• Deep understanding of internal business functions (Finance, Legal, Product, Engineering) and their decision-making processes. 

• Experience designing deal structures, validating business cases, and managing deal economics at scale. 

• Demonstrated ability to build and maintain trust across matrixed organizations; experience influencing without direct authority. 

• Exceptional program management skills with the ability to manage multiple stakeholders, timelines, and priorities simultaneously. 

Skills and Attributes 

• Strategic thinker with a bias for execution and measurable outcomes. 

• Skilled at building trust and influence across matrixed, global organizations. 

• Analytical and structured, with a process-oriented mindset. 

• Strong communicator—able to synthesize and present complex issues clearly to C-level and operational stakeholders. 

• Comfortable operating in ambiguity and helping bring clarity to others. 

• Collaborative, proactive, and business outcome-focused. 

• Intrinsically curious about business model innovation and emerging technologies. 

• Team player of unquestionable integrity, credibility, and character. 

• Experience in large global organizations; proven ability to establish trust-based relationships across geographies and functions. 

• Strong leadership, problem-solving, and decision-making abilities. 

• Growth mindset with commitment to continuous learning and improvement. 

Measure of Success 

• Increased speed and effectiveness of global 360 deal execution across all geographies. 

• Scaled adoption of 360 strategies, processes, and operating standards across the field. 

• Proactive identification and qualification of high-value cross-geography opportunities ahead of field escalation. 

• Strong feedback and trust from Elevate Complex Deal Leaders, geographic deal leads, and internal cross-functional stakeholders. 

• Improved ability to balance investment discipline with revenue growth, including reduced value leakage and stronger alignment between OPEX commitments and NNACV outcomes. 

• Demonstrated improvement in deal economics, construct quality, and execution rigor over time. 

For positions in this location, we offer a base pay of $192,600 - $280,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

ServiceNow's Digital Experience organization is seeking a strategic and decisive Director of SEO and AI-Optimized Search (AEO) to build and lead a world-class search optimization function. In this role, you will own the SEO and AEO strategy, lead a talented team, and establish the organizational discipline and infrastructure that makes search optimization a competitive advantage—not an afterthought. You will arbitrate between stakeholder demand and data-driven signals, drive strategic alignment with leadership across the organization, and build the systems and automation that scale search optimization across all of ServiceNow.com.

The ideal candidate brings proven SEO and AEO leadership experience, deep understanding of search marketing and LLM optimization, and the ability to navigate complex organizational dynamics. You must be comfortable designing for automation and systems thinking—you're building infrastructure for the future, not advisory committees for the present. You thrive in ambiguity, move fast, and have a track record of establishing organizational capability and operational rigor.

Responsibilities SEO & AEO Strategy, Roadmap & Alignment

• Define and execute the SEO and AEO strategy and roadmap aligned to ServiceNow's business priorities and content discovery opportunities across all web surfaces (product pages, buying group content, community, developer resources, etc.).
• Arbitrate between stakeholder content requests and search data to establish disciplined content priorities. Drive alignment with leadership on messaging hierarchy, discovery strategy, and content investment decisions.
• Establish clear performance targets for organic visibility, rankings, AEO performance, and content discoverability. Own quarterly business reviews on SEO/AEO outcomes and progress against strategic goals.
• Stay abreast of industry trends in SEO, AEO, LLM optimization, and emerging search/discovery mechanisms. Evolve strategy as the search landscape changes.

Infrastructure, Automation & Orchestration

• Build and oversee the technical and operational infrastructure that embeds SEO/AEO validation into the content production workflow. Own integrations with SERP data tools, Google Search Console, competitive intelligence platforms, and AirOps to ensure SEO signals flow into page creation and optimization in real time.
• Design SEO validation gates in the page-production workflow so content is optimized during creation, not after deployment. Establish the logic that feeds performance signals and recommendations into content orchestration.
• Lead the enablement of marketing teams (Product Marketing, Integrated Marketing, etc.) to self-serve content creation at scale using AirOps and other tools, with built-in SEO guardrails.

Team Leadership, Development & Execution

• Lead and develop a high-performing SEO/AEO team comprising specialists in performance analytics, technical automation/integrations, content operations, and LLM optimization. Set clear goals, provide coaching, and build organizational capability in search and discovery.
• Own quarterly planning, performance management, and career development for all direct reports. Build a culture of data-driven decision making and continuous optimization.
• Partner with Studio (UX, copywriting, design), Publishing, Localization, and Web Experience Management to ensure SEO strategy is operationalized across the full page-production lifecycle.

Cross-Functional Leadership & Communication

• Serve as the organizational authority on search discovery and optimization strategy. Build and maintain executive relationships across Product Management, Product Marketing, Integrated Marketing, Field Marketing, and Corporate Communications.
• Communicate SEO/AEO strategy, performance insights, and recommendations to leadership. Represent the search function in marketing planning, campaign kickoffs, and stakeholder reviews.
• Drive adoption of SEO best practices and discipline across the organization. Push back on content decisions that are inconsistent with search strategy and justify those calls with data.

Qualifications

• 8+ years of professional SEO/search marketing experience, with at least 3+ years in a leadership or management role.
• Proven track record building and scaling SEO functions, establishing organizational discipline around search strategy, and driving measurable business impact through organic visibility and traffic.
• Deep understanding of SEO fundamentals (technical SEO, content optimization, E-E-A-T, link strategy, SERP dynamics) and emerging AEO/LLM optimization challenges.
• Experience designing and deploying SEO workflows, automation, and integrations with marketing technology (CMS, martech platforms, data tools).
• Strong leadership and communication skills. Proven ability to influence senior stakeholders, articulate complex search strategy in business terms, and drive organizational alignment.
• Analytical mindset with ability to interpret search data, build performance frameworks, and translate insights into strategic recommendations.
• Comfort with ambiguity and systems thinking. You thrive in building organizational capability and infrastructure, not just executing tactical projects.

Technology and Domain Expertise:

• Expert-level proficiency with SEO tools and platforms (Google Search Console, SEMrush, or equivalent). Familiarity with SERP tracking and competitive intelligence tools.
• Experience with web content management systems (Adobe Experience Manager / AEM strongly preferred) and publishing workflows.
• Working knowledge of web analytics (Google Analytics, Adobe Analytics) and ability to define and track SEO/organic performance metrics.
• Understanding of web development basics, site speed optimization, structured data/schema, and technical SEO best practices.
• Awareness of AI/LLM capabilities and emerging opportunities in AEO and generative search optimization.

Preferred Experience:

• B2B enterprise or SaaS marketing experience strongly preferred.
• Leadership experience in global, multi-market organizations where you've managed localization and regional SEO strategy.
• Background scaling teams through automation, process design, and systems thinking rather than headcount alone.
• Experience with AI/ML applications in marketing and understanding of how LLMs and generative search are reshaping discovery.

For positions in this location, we offer a base pay of $165,600 - $227,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Who we are

Moveworks: the Agentic AI Assistant platform that empowers the entire workforce. 

Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt.

Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award. 

In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s leading workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work.

By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business. Come join us!

ServiceNow: it all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Role

Moveworks' AI agents don't just generate text — they act. They plan, call tools, and change real state in enterprise systems on behalf of 5.5 million employees. That makes the central problem of our team an unusually hard measurement problem: how do you score what an agent did — across a multi-step trajectory through a world it changed — precisely enough that the score can teach it to do better?

That signal is what this role owns. You'll build the judgement layer of our agent evaluation platform: the rubrics, the judges, the calibration against human labels, the methodology that makes a score mean something. And the payoff is larger than a report card — a judge good enough to grade a trajectory is a judge good enough to train against. The same calibrated signal that explains why an agent failed becomes the reward signal that stops it failing.

This isn't a pretraining role, and it isn't a testing role. It's applied ML at a point where the methodology genuinely isn't settled: LLMs judging LLMs is an open research problem, and we're working it against agents that take real, irreversible actions in stateful, multi-tenant enterprise environments.

What you get to do in this role:

We're hiring across three areas. You'll anchor on one and touch the others; which one is a conversation we have with you, not a slot we drop you into.

Eval orchestration at scale

• The runtime that executes multi-turn agent scenarios end-to-end — stand up the environment and user simulator, drive the user↔agent↔world loop, collect transcripts, traces, and final state, run validators and scoring, tear down
• Scheduling, retries, high-concurrency execution, and run isolation at production dataset sizes
• Versioned specs, datasets, and reports, with run-to-run comparison as a first-class operation
• Consolidating evals that run today as one-off workflows onto a single orchestration service — one source of truth, one place to schedule and retry
• Establishing a reliability floor and an SLO for the harness itself
• Getting to self-serve, so any team runs an eval without bespoke integration

Agent observability and tracing

• Leading the move to OpenTelemetry-native observability for the agent platform, replacing the parallel per-service logging, correlation, and redaction mechanisms in use today
• The span data model for agent trajectories — prompts, tool calls, plan updates, outcomes — so a trajectory is queryable, not reconstructed by hand from log files
• Trace context propagation across async boundaries and sessions that stay alive for minutes or hours
• Making full prompts and completions survive the pipeline intact, and keeping eval traffic from contaminating its own data
• Fault attribution and cross-run diffing: which component actually broke, and what changed since the last green run
• The debug surface support and harness engineers use, and the tracing contract with the team that builds the agent

Stateful simulation

• The simulation environment itself: stateful fakes of the enterprise systems agents call — ITSM, HR, knowledge bases, inventory — backed by a real datastore that persists changes during a run, so a created ticket is visible to a later read
• Per-run data injection and programmatic setup/teardown so every run is hermetic and repeatable
• LLM-driven user simulators for open-ended personas, and scripted state-machine simulators for deterministic flows
• Contract-testing mocks against real API schemas in CI, so simulation fidelity can't quietly drift as vendor APIs change
• Ahead of us: isolated sandbox environments reproducing the config, identity, search content, and permissions an agent actually reads — provisioned from an identical baseline and torn down every run

And across all three: laying the foundation for using eval signal to optimize the agent, not just measure it.

Qualifications

To be successful in this role you have:

Experience in at least 3 of these:

• Distributed systems: idempotency, delivery guarantees, isolation, and — unusually central here — determinism and reproducibility
• Orchestration and workflow runtimes: DAG execution, scheduling, retries, backfills, high-concurrency job systems (Temporal, Airflow, Argo, or something you built yourself)
• Observability internals as a builder, not just a user: OpenTelemetry SDKs and collectors, semantic conventions, span context propagation, high-cardinality trace data
• Concurrent and async programming: Python asyncio, Go concurrency, structured cancellation
• Data-intensive pipelines: high-volume ingest, schema evolution, sampling and retention trade-offs
• gRPC/protobuf service and interface design

Required:

• 5+ years building production backend or infrastructure systems
• Strong in Python or Go (ideally both)
• Experience designing and operating systems that handle real traffic at scale
• Comfort making a non-deterministic system measurable. You don't need an ML background — but you should find it interesting to turn fuzzy agent behavior into a signal engineers are willing to gate releases on
• Comfort with ambiguity; these are novel problems without textbook solutions

For positions in this location, we offer a base pay of $161,300-274,200, plus equity (when applicable), variable/incentive compensation and benefits.  Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.  Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location.  We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.  

Compensation is based on the geographic location in which the role is located and is subject to change based on work location. 

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

Who we are

Moveworks: the Agentic AI Assistant platform that empowers the entire workforce. 

Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt.

Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award. 

In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s leading workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work.

By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business. Come join us!

ServiceNow: it all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Role

Moveworks' AI agents don't just generate text — they act. They plan, call tools, and change real state in enterprise systems on behalf of 5.5 million employees. That makes the central problem of our team an unusually hard measurement problem: how do you score what an agent did — across a multi-step trajectory through a world it changed — precisely enough that the score can teach it to do better?

That signal is what this role owns. You'll build the judgement layer of our agent evaluation platform: the rubrics, the judges, the calibration against human labels, the methodology that makes a score mean something. And the payoff is larger than a report card — a judge good enough to grade a trajectory is a judge good enough to train against. The same calibrated signal that explains why an agent failed becomes the reward signal that stops it failing.

This isn't a pretraining role, and it isn't a testing role. It's applied ML at a point where the methodology genuinely isn't settled: LLMs judging LLMs is an open research problem, and we're working it against agents that take real, irreversible actions in stateful, multi-tenant enterprise environments.

What you get to do in this role:

We're hiring across three areas. You'll anchor on one and touch the others; which one is a conversation we have with you, not a slot we drop you into.

Eval orchestration at scale

• The runtime that executes multi-turn agent scenarios end-to-end — stand up the environment and user simulator, drive the user↔agent↔world loop, collect transcripts, traces, and final state, run validators and scoring, tear down
• Scheduling, retries, high-concurrency execution, and run isolation at production dataset sizes
• Versioned specs, datasets, and reports, with run-to-run comparison as a first-class operation
• Consolidating evals that run today as one-off workflows onto a single orchestration service — one source of truth, one place to schedule and retry
• Establishing a reliability floor and an SLO for the harness itself
• Getting to self-serve, so any team runs an eval without bespoke integration

Agent observability and tracing

• Leading the move to OpenTelemetry-native observability for the agent platform, replacing the parallel per-service logging, correlation, and redaction mechanisms in use today
• The span data model for agent trajectories — prompts, tool calls, plan updates, outcomes — so a trajectory is queryable, not reconstructed by hand from log files
• Trace context propagation across async boundaries and sessions that stay alive for minutes or hours
• Making full prompts and completions survive the pipeline intact, and keeping eval traffic from contaminating its own data
• Fault attribution and cross-run diffing: which component actually broke, and what changed since the last green run
• The debug surface support and harness engineers use, and the tracing contract with the team that builds the agent

Stateful simulation

• The simulation environment itself: stateful fakes of the enterprise systems agents call — ITSM, HR, knowledge bases, inventory — backed by a real datastore that persists changes during a run, so a created ticket is visible to a later read
• Per-run data injection and programmatic setup/teardown so every run is hermetic and repeatable
• LLM-driven user simulators for open-ended personas, and scripted state-machine simulators for deterministic flows
• Contract-testing mocks against real API schemas in CI, so simulation fidelity can't quietly drift as vendor APIs change
• Ahead of us: isolated sandbox environments reproducing the config, identity, search content, and permissions an agent actually reads — provisioned from an identical baseline and torn down every run

And across all three: laying the foundation for using eval signal to optimize the agent, not just measure it.

Qualifications

To be successful in this role you have:

Experience in at least 3 of these:

• Distributed systems: idempotency, delivery guarantees, isolation, and — unusually central here — determinism and reproducibility
• Orchestration and workflow runtimes: DAG execution, scheduling, retries, backfills, high-concurrency job systems (Temporal, Airflow, Argo, or something you built yourself)
• Observability internals as a builder, not just a user: OpenTelemetry SDKs and collectors, semantic conventions, span context propagation, high-cardinality trace data
• Concurrent and async programming: Python asyncio, Go concurrency, structured cancellation
• Data-intensive pipelines: high-volume ingest, schema evolution, sampling and retention trade-offs
• gRPC/protobuf service and interface design

Required:

• 5+ years building production backend or infrastructure systems
• Strong in Python or Go (ideally both)
• Experience designing and operating systems that handle real traffic at scale
• Comfort making a non-deterministic system measurable. You don't need an ML background — but you should find it interesting to turn fuzzy agent behavior into a signal engineers are willing to gate releases on
• Comfort with ambiguity; these are novel problems without textbook solutions

For positions in this location, we offer a base pay of $161,300-274,200, plus equity (when applicable), variable/incentive compensation and benefits.  Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.  Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location.  We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.  

Compensation is based on the geographic location in which the role is located and is subject to change based on work location. 

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Global Head Asset Management (AM) GTM Lead 

Overview 

As the Global Head Asset Management (AM) GTM Lead, you will play a pivotal role in driving the execution of go-to-market (GTM) strategies for the AM product portfolio. Reporting directly to the Global Head Autonomous IT GTM, you will act as a key contributor to business growth, customer engagement, and operational excellence within our Autonomous IT growth motion – helping customers reduce cost, risk, and complexity across their software, hardware, and cloud assets. This role is ideal for a results-oriented professional with a passion for customer-centric innovation and cross-functional collaboration. 

Key responsibilities 

• Engage directly with strategic customers to understand needs, drive adoption, and ensure satisfaction. Serve as a practitioner and advocate for customer-centricity, maintaining feedback loops to inform GTM decisions. 

• Design and activate prioritized sales plays that maximize pipeline generation, progression, and new net annual contract value (NNACV). Work closely with sales, product, and marketing teams to ensure cohesive execution. 

• Drive CIO GTM plays, repeatable motions, and readiness programs across geographies (AMS, EMEA, APAC, Japan), ensuring consistent field enablement and performance tracking. 

• Support the Autonomous IT motion by increasing AM attach rate and expansion across CIO/IT deals, in alignment with GTM priorities around selling the NOW platform. 

• Elevate, simplify, and transform solution messaging in partnership with Product Solution Marketing (PSM), ensuring clarity and impact across all channels. 

• Collaborate with the AM BU to develop and refine GTM strategies, including insights into pricing, packaging, and market positioning, as needed.  

• Drive integration of GTM initiatives across Global Partnerships & Channels (GPC), Customer Excellence Group (CEG), PSM, and Industry Solutions to ensure scalability and performance tracking. 

• Support partner co-sell strategy and solution partner enablement to unlock joint growth and market reach. 

• Stay ahead of market trends, competitive shifts, and emerging technologies to inform GTM strategy and positioning. 

• Represent the company at industry events, panels, and executive forums. 

• Support deal execution across stages, including but not limited to planning, discovery calls, engagement plans, workshops etc. 

• Support high-impact deals, advising field and geo leadership on strategic execution and customer unlock. 

• Foster a culture of innovation, collaboration, and continuous improvement. 

Qualifications

• 7+ years of experience in GTM strategy, solution sales, business operations, or customer success, with at least 3 years in a senior role. 

• Proven track record of driving strategic initiatives and operational execution in complex, matrixed environments. 

• Deep experience engaging with senior stakeholders (e.g. CIOs) and influencing executive decision-making. 

• Strong analytical, communication, and storytelling skills. 

• Experience in SaaS, cloud, or enterprise technology preferred. 

• Familiarity with asset management – software asset management (SAM), hardware asset management (HAM), and cloud/SaaS spend and FinOps – or adjacent domains is a plus. 

• MBA or equivalent advanced degree is a plus. 

What we offer 

• Senior leader level visibility and impact. 

• A dynamic, collaborative environment with top-tier talent. 

• Competitive compensation and benefits. 

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Please note that this role is not eligible for employment-based sponsorship.

We are seeking a motivated Business Development Representative (BDR) to help generate meetings that convert to qualified opportunities to support early-stage pipeline growth. This role focuses on learning core prospecting and outreach techniques, that engage buying group members and develop foundational knowledge of ServiceNow.

The BDR engages prospective buying groups through structured outreach activities, qualifies meeting interest using defined guidelines, documents interactions accurately, and hands off qualified meetings to the GTM team (s) for opportunity validation. In addition to engaging buying groups, the BDR is also responsible for follow-up across strategic marketing events.

What you get to do in this role:

• Engages current and future clients through phone, email, and social—and connects with key contacts using approved messaging and defined qualification criteria.
• Apply basic problem-solving techniques to assess client needs and determine appropriate next steps based on defined criteria.
• Have consistent engagement and collaboration with the Global Business Acceleration (GBA) management team, Development team and GTM team(s).
• Amplify brand approved generated content with prospective customers to deliver a connected, personalized experience.
• Keep all engagement and follow-up activities accurately documented across ServiceNow internal systems to support clear reporting and forecasting.
• Participate in development simulations, participation in-person competitions, and meet KPI expectations

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• High school diploma or GED equivalent required
• Strong verbal and written communication skills and the ability to learn and apply standard outreach and qualification practices.
• Relationship-building and interpersonal skills with the ability to collaborate effectively with peers, sales partners, marketing, renewals, development teams, and GBA leadership.
• High motivation, curiosity, and openness to coaching and feedback.
• A resilient work ethic; reliable, confident, collaborative, driven, and coachable.
• Willingness to learn AI-native tools and innovate on how they’re used to enhance outreach, prioritization, and daily workflows.
• Strong organization and attention to detail with the ability to follow established processes for documenting activities and managing follow-ups.
• Ability to influence others and convey a sense of urgency to drive issues to closure.
• A basic understanding of cloud computing and SaaS concepts, or the willingness to learn quickly.
• Ability to participate in development simulations, in-person messaging activities, and meet defined performance and metrics expectations.
• Interest in building customer relationships, qualifying opportunities, and contributing to early-stage pipeline that drives company revenue.
• Commitment to full participation in Global Business Acceleration development tracks to launch an enduring career at ServiceNow within 48 months.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are seeking a motivated Business Development Representative (BDR) to help generate meetings that convert to qualified opportunities to support early-stage pipeline growth. This role focuses on learning core prospecting and outreach techniques, that engage buying group members and develop foundational knowledge of ServiceNow.

The BDR engages prospective buying groups through structured outreach activities, qualifies meeting interest using defined guidelines, documents interactions accurately, and hands off qualified meetings to the GTM team (s) for opportunity validation. In addition to engaging buying groups, the BDR is also responsible for follow-up across strategic marketing events.

What you get to do in this role:

• Engages current and future clients through phone, email, and social—and connects with key contacts using approved messaging and defined qualification criteria.
• Apply basic problem-solving techniques to assess client needs and determine appropriate next steps based on defined criteria.
• Have consistent engagement and collaboration with the Global Business Acceleration (GBA) management team, Development team and GTM team(s).
• Amplify brand approved generated content with prospective customers to deliver a connected, personalized experience.
• Keep all engagement and follow-up activities accurately documented across ServiceNow internal systems to support clear reporting and forecasting.
• Participate in development simulations, participation in-person competitions, and meet KPI expectations

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• This position is not eligible for employment based sponsorship.
• High school diploma or GED equivalent required
• Strong verbal and written communication skills and the ability to learn and apply standard outreach and qualification practices.
• Relationship-building and interpersonal skills with the ability to collaborate effectively with peers, sales partners, marketing, renewals, development teams, and GBA leadership.
• High motivation, curiosity, and openness to coaching and feedback.
• A resilient work ethic; reliable, confident, collaborative, driven, and coachable.
• Willingness to learn AI-native tools and innovate on how they’re used to enhance outreach, prioritization, and daily workflows.
• Strong organization and attention to detail with the ability to follow established processes for documenting activities and managing follow-ups.
• Ability to influence others and convey a sense of urgency to drive issues to closure.
• A basic understanding of cloud computing and SaaS concepts, or the willingness to learn quickly.
• Ability to participate in development simulations, in-person messaging activities, and meet defined performance and metrics expectations.
• Interest in building customer relationships, qualifying opportunities, and contributing to early-stage pipeline that drives company revenue.
• Commitment to full participation in Global Business Acceleration development tracks to launch an enduring career at ServiceNow within 48 months.

For positions in this location, we offer a base pay of $32.29 per hour, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

This position is not eligible for employment based sponsorship.

We are seeking a motivated Business Development Representative (BDR) to help generate meetings that convert to qualified opportunities to support early-stage pipeline growth. This role focuses on learning core prospecting and outreach techniques, that engage buying group members and develop foundational knowledge of ServiceNow.

The BDR engages prospective buying groups through structured outreach activities, qualifies meeting interest using defined guidelines, documents interactions accurately, and hands off qualified meetings to the GTM team (s) for opportunity validation. In addition to engaging buying groups, the BDR is also responsible for follow-up across strategic marketing events.

What you get to do in this role:

• Engages current and future clients through phone, email, and social—and connects with key contacts using approved messaging and defined qualification criteria.
• Apply basic problem-solving techniques to assess client needs and determine appropriate next steps based on defined criteria.
• Have consistent engagement and collaboration with the Global Business Acceleration (GBA) management team, Development team and GTM team(s).
• Amplify brand approved generated content with prospective customers to deliver a connected, personalized experience.
• Keep all engagement and follow-up activities accurately documented across ServiceNow internal systems to support clear reporting and forecasting.
• Participate in development simulations, participation in-person competitions, and meet KPI expectations

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Must be fluent in Portuguese (written and verbal)
• High school diploma or GED equivalent required
• Strong verbal and written communication skills and the ability to learn and apply standard outreach and qualification practices.
• Relationship-building and interpersonal skills with the ability to collaborate effectively with peers, sales partners, marketing, renewals, development teams, and GBA leadership.
• High motivation, curiosity, and openness to coaching and feedback.
• A resilient work ethic; reliable, confident, collaborative, driven, and coachable.
• Willingness to learn AI-native tools and innovate on how they’re used to enhance outreach, prioritization, and daily workflows.
• Strong organization and attention to detail with the ability to follow established processes for documenting activities and managing follow-ups.
• Ability to influence others and convey a sense of urgency to drive issues to closure.
• A basic understanding of cloud computing and SaaS concepts, or the willingness to learn quickly.
• Ability to participate in development simulations, in-person messaging activities, and meet defined performance and metrics expectations.
• Interest in building customer relationships, qualifying opportunities, and contributing to early-stage pipeline that drives company revenue.
• Commitment to full participation in Global Business Acceleration development tracks to launch an enduring career at ServiceNow within 48 months.

For positions in this location, we offer a base pay of $32.29 per hour, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

What you get to do in this role:

We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.

We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we’re looking for individuals who are passionate about making customers successful.

Responsibilities:

• Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.

• Understand customer use cases and provide recommendations to improve security posture and platform utilization.

• Build and maintain trusted relationships with technical stakeholders and decision-makers.

• Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.

• Ensure deployment and configuration align with key business use cases and are delivered on schedule.

• Stay current on third-party integrations and how they interact with Armis within customer environments.

• Serve as a subject matter expert in your area of technical proficiency.

• Partner with Product, Engineering, Support, and Sales teams to drive account success.

Qualifications

Qualifications

To be successful in this role you have:

• Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).

• 2+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.

• 2+ years experience in network engineering, architecture, support, or design.

• 2+ years experience in service delivery or technical account management in post- and/or pre-sales environments.

• Strong communication and presentation skills across technical and executive audiences.

• 2+ years experience in IT, security, healthcare tech, or similar environments.

• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

Bonus Points:

Knowledge of healthcare/ICT devices, manufacturers, or applications.

Experience securing IT, IoT, or healthcare systems.

Familiarity with scripting languages (Python preferred).

Ability to travel up to 20–25% per quarter.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

We are the Industry Vertical Engineering team at ServiceNow. We design and build specialized software solutions tailored to the unique workflows, data models, and regulatory compliance needs of specific sectors, with a particular focus on high-tech and adjacent regulated industries such as telecommunications, healthcare, financial services, and manufacturing, rather than relying on generic, one-size-fits-all solutions. 

We are building the next generation of industry-specific enterprise applications, and increasingly these applications are AI-native: their core behavior is model-driven rather than explicitly authored. They interpret user intent, reason over context, invoke tools, and act on the user's behalf, all while respecting the complex business workflows, specialized data models, and evolving regulatory requirements of the industries we serve. 

As a Senior Staff Software Engineer, you will design, build, ship, and operate AI-native industry applications whose most important logic often lives in natural language (instructions, prompts, tool descriptions, and guardrails) as much as in code. You will work across the full software development lifecycle, and often embedded directly with customers as a forward deployed engineer, building against their data, integrations, and channels. Alongside hands-on delivery, you will drive engineering excellence, mentor other engineers, and influence architecture and long-term platform direction across multiple teams. 

What you get to do in this role: 

• Design, build, and deliver scalable, AI-native enterprise applications for industry-specific workflows, data models, and compliance requirements, along with the integrations and channels that make them usable in production. 

• Build agentic behavior into those applications: intent interpretation, multi-step reasoning, tool and function invocation, and action on the user's behalf, delivered through conversational experiences across chat (and voice where the use case calls for it) that hold context and hand off cleanly between automated and human agents. 

• Design AI-driven autonomous workflows: decompose business processes into the steps and decision points an agent can execute, decide where autonomy is appropriate and where a human checkpoint is required, and define how exceptions, retries, and hand-back to a person are handled. 

• Author and maintain agentic instructions (system instructions, role definitions, tool descriptions, guardrails, and escalation rules) as versioned engineering artifacts under review and regression coverage, not configuration text. 

• Engineer prompts for reliability rather than demo quality, iterating against measured outcomes: task decomposition, golden examples, structured output schemas, grounding and citation, graceful failure, and token and latency cost. 

• Build automated evaluation and test non-deterministic behavior: golden datasets, multi-turn conversation suites, model-as-judge scoring calibrated to human review, CI gates, drift detection, and adversarial, jailbreak, grounding, and tool-selection testing. 

• Design software that lets customers configure and extend platform capabilities without sacrificing performance, reliability, or maintainability, and write clean, reusable, well-tested code following engineering best practices, including code reviews, unit testing, and test automation. 

• Specify precisely and direct AI coding agents: convert requirements into testable specifications with explicit scope, constraints, and acceptance criteria, decompose work into agent-sized tasks, and review agent output for correctness and maintainability. You own the result regardless of what produced it. 

• Deliver as a forward deployed engineer, embedded with customers when the work calls for it: building against their data, integrations, and channels, tuning instructions and evaluation sets in their environment, and returning with evidence that improves the product. 

• Own quality, safety, and reliability in production: monitor conversation quality, containment, hallucination, and unsafe actions, defend against prompt injection and data leakage, and feed production failures back into specifications and evaluation sets. Troubleshoot and optimize performance, scalability, and reliability across distributed systems. 

• Serve as a technical leader: mentor engineers, promote knowledge sharing, drive engineering best practices, and lead complex technical initiatives spanning multiple teams while influencing architecture and long-term platform direction. 

• Partner with product managers, designers, and stakeholders to translate complex business and regulatory requirements into scalable technical solutions, align on tradeoffs, and communicate capability, limitation, and risk clearly to non-engineers

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years of professional software engineering experience in the SaaS industry, building and operating products at production scale. 
• A demonstrated track record of building, shipping, and operating production software, including hands-on delivery of AI-native application features that real users depend on rather than demos. 
• Direct, hands-on experience authoring agentic instructions and prompts, designing AI-driven autonomous workflows, and building the evaluation and testing that verifies non-deterministic behavior. 
• Advanced command of data structures, algorithms, object-oriented design, design patterns, system design, APIs, and performance optimization. 
• Strong grounding in modern application architecture across cloud, distributed systems, and service-oriented or platform technologies, with solid data modeling and storage fundamentals. Depth matters more than any specific language or framework. 
• AI-native application development: agent orchestration at the application layer, tool and function calling, context assembly, grounding against enterprise data, and handling latency, cost, and failure. 
• Prompt engineering and evaluation of non-deterministic systems: intent-driven prompt design plus measurable frameworks for response quality, agent behavior, tool-selection accuracy, and regression risk, iterating against evaluation results rather than impressions. 
• Specification precision and architectural judgment: the ability to define problems rigorously enough that another engineer or an AI agent implements them correctly, and to decide soundly when to solve a problem in code, in instructions, or by delegating to an agent. 
• Working knowledge of safety, security, and data handling for AI-integrated applications: prompt injection, sensitive-data and secret leakage, over-broad tool access, and unsafe autonomous action, translated into concrete guardrails, least-privilege controls, and monitoring. 
• Willingness to work directly with customers in a forward deployed capacity, with the judgment to know when a fast local solution is right and when to hold out for the durable one, and the credibility to communicate capability, limitation, and risk to non-engineers. 
• Demonstrated ability to lead technically complex projects across multiple teams as a technical owner or engineering leader, with strong communication, collaboration, and mentoring skills. 
• Experience integrating AI into engineering workflows, decision-making, automation, or the software development process itself. 
• Preferred qualifications: 
• ServiceNow platform experience is recommended, including building configurable, extensible applications on the platform. 
• Deep domain experience in high-tech, and familiarity with adjacent regulated industries such as telecommunications, healthcare, financial services, or manufacturing, at a depth sufficient to challenge a requirement rather than only implement it. 
• Experience delivering conversational experiences in chat, voice, or both, including turn and context management, disambiguation and confirmation patterns, and automated-to-human handoff. 
• Prior forward deployed, solution engineering, or professional services experience delivering software inside a customer's environment. 
• Familiarity with modern UI frameworks (for example React, Angular, or Vue) and with evaluation, tracing, and prompt or instruction management tooling for LLM applications. 
• Bachelor's degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience. 
• 10+ years of experience with Java or a similar OO language
• Passion for JavaScript and the Web as a platform, reusability, and componentization
• Advanced knowledge with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
• Experience with any of the modern UI frameworks like Angular, React or Vue
• Advanced knowledge experience working with relational databases including development, troubleshooting and performance optimization.
• Experience with multiple technology stacks: Cloud Dev, Platforms, Web Dev, Frameworks or service–oriented architecture
• Capability to manage multiple projects with material technical risk across teams and processes; may serve as a functional lead or technical owner

FD21

For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt.

Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award.

In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s standard-setting workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work.

By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business.

Come join us!

ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market standard, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

• You partner with our initial customers to drive product value
• You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
• You partner cross-functionally to translate business needs and product requirements into new solutions for customers
• You will evolve and iterate on our customer onboarding strategy
• You work with internal teams and customers to drive adoption, engagement and growth
• You will help customers identify, quantify, and work toward transformational goals in partnership with Moveworks
• You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
• You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap

Qualifications

To be successful in this role you have:

• You have 5+ years of account management, implementation, or sales experience in software/SaaS
• You have experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience
• You have experience supporting deployments with large enterprise customers
• Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal
• You have experience building strong internal and external relationships, including with senior-level executives throughout companies
• You are diplomatic, have tact and you are poised under pressure
• You possess a voracious appetite to learn and grow
• You have completed a Bachelor’s degree
• You are willing to travel 10-25% of the time

FD21

For positions in this location, we offer a base pay of $89,000-$133,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

About the Role
ServiceNow's Asset Management Business Unit is looking for a Staff Outbound Product Manager to join our growing team. This is a high-impact, cross-portfolio role responsible for bringing the value of our Asset Management solutions — spanning software, hardware, cloud, enterprise, and operational assets — to market in a way that drives adoption, accelerates field success, and deepens customer outcomes.

You'll operate at the intersection of product, field, and customer. You'll connect the dots between what our products do and why it matters to the customers buying them; building the narratives, content, and programs that help field teams land deals and customers realize value.

What You'll Do

• Develop and execute GTM strategies that drive awareness, adoption, and expansion across the Asset Management portfolio
• Create high-quality enablement content, including positioning, demos, playbooks, and industry materials, that scales across field teams and partners
• Build and leverage AI-powered workflows to create, scale, and continuously improve GTM content, adoption programs, and field enablement, moving faster and operating at higher quality than traditional approaches allow
• Serve as a strategic partner to customers and prospects, translating product capabilities into tangible business outcomes and ROI
• Build and maintain strong relationships with industry commentators (Gartner, Forrester, IDC, Omdia, etc.) to shape market perception and support evaluations
• Represent the Asset Management portfolio at industry events, customer briefings, executive meetings, and webinars
• Synthesize field intelligence and customer insights into actionable product feedback for Inbound PM counterparts
• Collaborate cross-functionally with Product Management, Engineering, Product Marketing, Customer Success, and Field Teams to align on roadmap themes, release messaging, and GTM plans
• Guide and contribute to cross-functional programs that accelerate customer time-to-value and drive product adoption at scale

Qualifications

What We're Looking For

• 8 years of experience in Product Management, Outbound/GTM Product Management, Solution Consulting, or related fields at a software company
• Deep domain expertise in Asset Management, including software asset management, hardware asset management, cloud cost management / FinOps, or enterprise asset management
• A natural value seller. Someone who can walk into a customer conversation, understand what's at stake for their business, and connect it back to outcomes our products deliver; building the proof points, narratives, and content that make that connection repeatable across the field
• Experience working directly with enterprise customers, including executive-level engagement
• Strong understanding of Asset Management market dynamics, industry landscape, and buyer personas across IT, Finance, and Procurement
• Track record of building enablement content and programs that operate at scale
• Excellent communication skills — equally effective in a customer briefing, an industry inquiry, a webinar, or a cross-functional planning session
• Hands-on experience using AI tools to automate workflows, accelerate content creation, or scale GTM functions, not just awareness of AI, but a track record of putting it to work
• Collaborative, action-oriented, and comfortable operating with ambiguity in a fast-moving environment

Preferred Qualifications

• Familiarity with ServiceNow's Asset Management portfolio and platform
• Background in industry relations programs (Forrester Wave, IDC MarketScape, Gartner Magic Quadrant)
• Experience in Solution Consulting or Value Selling
• Proven track record building or deploying AI-powered systems, agents, or automation workflows at scale

For positions in this location, we offer a base pay of $166,500 - $291,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

What you get to do in this role:

• Build a team of direct Sales Executives to drive rapid new business sales growth in the region
• Build and drive sales strategy for the region in conjunction with Sales Operations to effectively Go-To-Market including understanding the competitive landscape, presence and strength within the region
• Actively engage in territory planning, relationship development and opportunity development and driving revenue by supporting and assisting Field Sales Teams in closing opportunities
• Recruit, coach and mentor team members to drive excellence
• Development of territories and quota for the sales team and effectively communicate to set performance expectations within the team
• Manage and report accurate forecast and pipeline to the business
• Achievement of annual sales goals on a quarterly and annual basis is required
• Engage and align effectively in C-level meetings in order to properly understand customer business requirements
• Build effective working relationships with Solution Consulting, Business Units, Professional Services, Marketing, our Partner community and the ServiceNow executive team
• Retain and grow existing customer base with regular non-sales customer engagement activities to deliver an excellent customer experience

Qualifications

To be successful in this role you have:

• Prefer Texas location or surrounding areas.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Extensive track record of new business sales success including presentation and negotiation skills within industry and at C Level
• Strong success in recruiting, coaching and managing an exceptional sales team
• Strong strategic thinking including analytical and financial planning skills to meet and exceed quotas and goals.
• Ownership of accurate CRM reports including current and future quarterly forecasts and opportunity inspection
• Experienced in driving sales process and drive effective working relationships with Sales Operations
• Ability to understand the 'bigger picture' and business drivers around IT
• Ability to build long term strategic and senior level relationships
• Ability to adapt and work effectively within a rapidly changing and growing environment
• Demonstrates strong business and financial acumen
• Built self-motivated sales teams that embrace a culture of collaboration, enthusiasm, and overachievement
• Champions and promotes top performers, constantly develops and coaches the team and themselves, and topgrades appropriately
• Proven partner relationships and networks, and ability to grow the impact of revenue streams and territory development through the partner ecosystem
• Ownership of driving successful pipeline generation activities developed by marketing or the partner community

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Role summary: 

As our Senior Data Analytics Manager, you'll bridge paid media performance and business outcomes, partnering closely with marketing leadership to drive smarter budget allocation and buying group engagement. 

You'll own the measurement strategy for paid media campaigns, answering critical questions: How do we allocate budget across channels to maximize pipeline impact? How do we measure and optimize buying group engagement? What content and tactics drive results? You'll translate complex data into clear, actionable recommendations that shape channel strategy, audience targeting, and investment decisions. 

You'll proactively surface measurement gaps and opportunities, propose solutions, and establish the frameworks and standards that enable everyone to move faster and smarter—acting as a trusted advisor to leadership while balancing optimization with the strategic imperative of reaching decision-makers at scale. 

What you’ll do:

Own the measurement strategy & campaign tracking:

• Own the end-to-end measurement strategy for paid media campaign performance and buying group engagement across multiple concurrent programs; drive decisions that impact budget allocation, channel mix, and audience targeting 

• Define and standardize KPIs that connect paid media activity to pipeline and buying group progression; establish measurement frameworks and govern taxonomy with the media team and the agency to ensure data quality and consistency 

• Proactively identify measurement gaps, risks, and opportunities; propose solutions and measurement approaches before being asked; drive clarity and standards in a fast-changing environment 

Synthesize insights into actionable plans:

• Synthesize campaign performance data from multiple sources to uncover key drivers and translate insights into clear, actionable recommendations  

• Interpret results from attribution models and Media Mix Modeling to inform strategic budget reallocation decisions; partner with data science teams to operationalize advanced measurement approaches 

• Deliver insights that directly inform program investment, channel strategy, and buying group targeting priorities, with accountability for the business impact of those decisions, not just report delivery 

• Navigate ambiguous, high-impact problems where there is no prescribed solution; demonstrate sound judgment in recommending measurement approaches based on business priorities and constraints 

Strategic influence & cross-functional partnership: 

• Influence peers, managers, and cross-functional leaders by using data and sound judgment to test assumptions; Letting insights drive decisions, not intuition 

• Collaborate with the media agency and the Media Center of Excellence team to improve measurement maturity, data quality, and decision-making velocity 

• Support Test and Learn program design by providing performance baselines, measurement guidance, and accountability for test results and learnings 

• Lead program management through executive presentations and data-driven storytelling; translate measurement findings into clear strategic direction and guide stakeholders toward informed decisions 

Qualifications

Required: 

• 7+ years of experience in B2B marketing analytics, performance analytics, or related fields, with demonstrated seniority in driving strategic analytics initiatives across multiple concurrent programs 

• Proven track record of owning measurement strategy and KPI governance at a program or portfolio level; experience navigating high-impact, ambiguous problems with no prescribed solution 

• Demonstrated ability to connect paid media performance to business outcomes, specifically pipeline contribution and account engagement 

• Advanced proficiency in SQL for data analysis, manipulation, and measurement framework design 

• Deep understanding of AdTech platforms and campaign tracking 

• Experience with Python or AI-driven processes for advanced analytics, insights generation, and process automation 

• Demonstrated expertise in defining measurement frameworks, KPI governance, and driving stakeholder alignment across competing interests in matrixed organizations 

• Exceptional data storytelling and executive communication skills with proven ability to influence strategy through insights and context; comfort translating complexity into clear narratives 

• Experience managing and driving cross-functional team presentations that tell compelling performance stories and surface actionable insights 

Preferred:

• Experience with Account-Based Marketing (ABM) measurement and measurement strategy at scale across multiple accounts and buying groups 

• Deep hands-on experience designing, interpreting, or improving Media Mix Modeling (MMM) and multi-touch attribution models 

• Familiarity with media agency partnerships and media performance governance; experience managing vendor relationships and driving measurement standards across partners like agencies 

• Experience with Python or AI-driven processes for advanced analytics, insights generation, and process automation 

• Understanding of buying group dynamics and experience measuring influence and engagement across multiple decision-makers within accounts 

For positions in this location, we offer a base pay of $139,900 - $244,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

What you get to do in this role:

We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.

We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we’re looking for individuals who are passionate about making customers successful.

Responsibilities:

• Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.

• Understand customer use cases and provide recommendations to improve security posture and platform utilization.

• Build and maintain trusted relationships with technical stakeholders and decision-makers.

• Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.

• Ensure deployment and configuration align with key business use cases and are delivered on schedule.

• Stay current on third-party integrations and how they interact with Armis within customer environments.

• Serve as a subject matter expert in your area of technical proficiency.

• Partner with Product, Engineering, Support, and Sales teams to drive account success.

Qualifications

To be successful in this role you have:

• Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).

• 2+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.

• 5+ years experience in network engineering, architecture, support, or design.

• 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments.

• Strong communication and presentation skills across technical and executive audiences.

• 3+ years experience in IT, security, healthcare tech, or similar environments.

• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

Bonus Points:

Knowledge of healthcare/ICT devices, manufacturers, or applications.

Experience securing IT, IoT, or healthcare systems.

Familiarity with scripting languages (Python preferred).

Ability to travel up to 20–25% per quarter.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt.

Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award.

In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s leading workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work.

By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business.

ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

● Lead, mentor, and develop a team of Specialist Solution Consultants (SSCs), supporting discovery calls, live demos, and solution alignment.

● Provide oversight on the forecasting, execution, and technical qualification of deals for your region(s).

● Collaborate closely with the sales and solution consulting teams to provide support for strategic initiatives.

● Leverage your technical expertise to refine innovative solutions to solve our customers' business problems and scale them through our team.

● Collaborate directly with economic buyers on deals, coaching your team to engage with architects, developers, administrators, and other technical points of contacts to achieve a technical win.

● Conduct interactive workshops with customers to identify existing issues and propose well-crafted solutions for future enhancements.

● Evangelize Moveworks through field, corporate, and regional marketing events.

● Develop comprehensive materials that empower the presales team to operate more efficiently and effectively, fostering reusability and knowledge sharing.

● Establish yourself as the go-to subject matter expert on a specific topic within the presales organization, driving knowledge, expertise, and specialty.

Qualifications

To be successful in this role you have:

Be a seasoned professional with over 8 years of hands-on experience in pre-sales customer-facing technical roles and/or pre-sales management roles.

● Proven track record of providing exceptional support to large enterprises with a workforce of over 20,000 employees, delivering impactful solutions.

● Adept at identifying areas for improvement and scaling operations across presales organizations to maximize efficiency and effectiveness.

● Innovative mindset with a genuine passion for crafting cutting-edge technical solutions that push the boundaries of what's possible.

● Demonstrated expertise in successfully delivering proof-of-concepts, showcasing the practical application of technical solutions.

● Experience working with enterprise systems such as ITSMs, ERPs, HCMs, and CRMs.

● Proven ability to lead and drive large-scale cross-functional projects, ensuring seamless collaboration and successful project outcomes.

● Understanding of REST APIs and integration technologies.

● Exemplary presentation and communication skills, capable of conveying complex technical concepts with clarity and confidence.

● Effective at communicating deep technical insights to a diverse audience, ranging from developers and administrators to senior executives.

● Enthusiastic about understanding customers' unique use cases, identifying gaps, and tenaciously resolving issues, regardless of complexity.

● Comfortable and articulate in discussions with both technical professionals and senior leadership, adapting communication to suit the audience.

● A coach through and through, but one who can pitch in as needed at all levels of an opportunity.

● Experience with Conversational AI technologies is an added benefit.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

About The ServiceNow Security Office 

The ServiceNow Security Organisation is dedicated to delivering world-class, innovative security solutions that minimise risk and protect both our company and our customers. By enabling the secure migration of sensitive data and workloads to the cloud, we help accelerate ServiceNow's position as the most trusted SaaS provider in the industry. 

We are committed to fostering an environment where our employees feel empowered, take pride in their work, and have the opportunity to make a meaningful impact. 

About the Team – Global Security Support Centre (GSSC) 

The Global Security Support Centre (GSSC) at ServiceNow is a diverse and highly skilled team of security professionals who play a pivotal role in strengthening both our internal and external security posture. The team collaborates closely with various functions across the company and serves as a key interface with our customers on security-related matters. 

Through expertise, communication, and a commitment to excellence, the GSSC team reinforces ServiceNow's reputation as a security-first organisation, consistently demonstrating our commitment to protecting our platform, our data, and our customers. 

GSSC Mission Statement: To provide external & internal facing security support on behalf of the Security Organisation to improve our customers' security posture and build Customer trust. 

Key Responsibilities:

• Represent security organisation in customer-facing Security Incidents, cases, Security findings, tasks, questions and calls related to Security & Privacy. 
• Own, triage, investigate and respond to security matters of the ServiceNow platform, ensuring timely communication, resolution and enhanced customer experience and processes. 
• Act as the primary point of contact for all security-related matters in ServiceNow, supporting both internal and external stakeholders. 
• Facilitate the efficient workflow/triage of security-related incidents/cases by collaborating with customers and other internal ServiceNow teams. 
• Build and maintain a high level of customer trust and confidence through exceptional service and communication. 
• Manage customer outreach communications on Security & escalation handling. 
• Understand and deliver excellent capability maturity models to fine-tune security processes. 
• Create and enhance documentation and processes to strengthen security maturity and operational excellence. 
• Develop and deliver training/enablement programs on Security, for internal and external customers on security awareness and best practices. 
• Develop AI Solutions for automating repetitive activities & design new solutions leveraging AI. 
• Work with Legal on security/privacy-related matters & a global team spread across different time zones, so flexibility of times is required. 
• Provide support and be available as a responsible resource for the On-Call rotation (weekends, public holidays, and after hours) as rostered. 

Qualifications

To be successful in this role, you have:

A minimum of 3-5+ years of professional experience in information security or application security roles. 

Required Certifications 

• ServiceNow Certified System Administrator (CSA) 

Preferred Certifications (Two or more) 

• Azure AI Fundamentals 
• AWS Certified AI Practitioner 
• Offensive Security Web Assessor (OSWA) 
• GIAC Web Application Penetration Tester (GWAPT) 
• GIAC Security Essentials Certification (GSEC) 
• GIAC Certified Incident Handler (GCIH) 
• CISSP 
• CISM 

Skills & Competencies 

Technical Skills:

• Solid understanding of cloud computing models and major hyperscaler cloud models. 
• Hands-on experience with using and understanding security tools and technologies, including: SIEM solutions, logging tools, load balancers, firewalls, WAFs, IDS/IPS, vulnerability management platforms, encryption techniques, etc. 
• Basic to Intermediate-level programming knowledge in Java/JavaScript with the ability to read, interpret & understand to explain code effectively. 
• Intermediate to Advanced proficiency in using web proxy tools for security testing and assessments. 
• Application Security: In-depth understanding of web application vulnerabilities (e.g., OWASP Top Ten) and corresponding mitigation strategies. 
• Risk Management: Ability to clearly explain security risks to non-technical stakeholders using straightforward, non-technical language. 
• Compliance & Regulatory Knowledge: Good knowledge of key compliance and regulatory frameworks including: NIST, CIS, GDPR, HIPAA, PCI DSS, ISO standards, etc. 
• Artificial Intelligence: Experience working with AI technologies and designing AI-based solutions. 
• Analytical Thinking: Strong analytical and problem-solving capabilities, with the ability to evaluate and address complex security challenges. 

Soft Skills & Communication: 

• Excellent verbal and written communication skills, with the ability to convey technical information to a non-technical audience. 
• Demonstrated ability to thrive in a team-oriented, collaborative environment, working in a follow-the-sun model. 
• Good understanding of Security concepts and articulating Security and risk in simple terms without using jargon that makes sense to customers. 

Education & Experience:

• Bachelor's degree in computer science or information security or relevant information security experience. 
• Preferred: Hands-on experience with web-based vulnerability exploitation is a strong plus for success in this role. 

Why Join Us? 

At GSSC, we pride ourselves on fostering a culture of inclusivity, innovation, and excellence. Our team and customers are at the heart of everything we do, and we are committed to providing a supportive and engaging work environment. As an Information Security and Application Security resource in the region, you will be an integral part of our mission to deliver secure and reliable solutions to our clients. 

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Customer Success Senior Platform Architect is an advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes. The Senior Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the health of the platform. This is a consultative role focused on guiding ServiceNow, partner and customer employees on the engagement team to provide a solution on an architecture designed for long-term success. 

• You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions. 
• Be an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions. 
• Provide a variety of architectural knowledge across multiple workflows. 
• Develop relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision. 
• Translate goals to outcomes into a customer roadmap. 
• Translate business information and technical requirements into an architectural blueprint to achieve complex goals. 
• Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications. 
• Manage technical governance, and a delivery operating model and governance. 
• Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices. 
• Support the sales effort by scoping and estimating the engagement and change orders. 
• Be an active contributor of leading practices and expertise related to the ServiceNow platform.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
• 8+ years progressive experience as part of a professional services (SaaS) organization; or equivalent education/experience 
• Management consulting experience 
• Success driving complex issues through analysis and resolution 
• Industry domain expertise  
• Large program experience leading architecture and design 
• Enterprise architecture experience 
• Cloud application technology experience 
• Right to work in country
• Fluent in Finnish and English

Additional Information

Work Personas 

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

What you get to do in this role:

As a Senior Product Pricing Strategy Manager, you will lead and advise on strategic Pricing and Packaging recommendations to drive growth for ServiceNow's portfolio.

• Lead the pricing and monetization strategy across AI and other offerings, and use relevant analytical techniques to segment the market and make packaging recommendations
• Work cross-functionally across product, GTM, and operational stakeholders to ensure monetization strategies align to strategic roadmap
• Conduct periodic reviews of price realization, tracking KPIs, and drive recommendations to improve revenue and implement continuous pricing optimization plans
• Assist in identifying new business and growth opportunities to create incremental growth, including new pricing models, pricing promotions, and go to market approaches
• Own and manage key senior stakeholders and drive alignment on pricing and packaging changes

Qualifications

To be successful in this role you have:

• 7+ years of experience in enterprise technology industry across pricing, sales strategy, business operations and/or product strategy. Background in AI a plus
• 4+ Years of Pricing Strategy, GTM or Business Strategy experience in a technology or consulting firm. 
• SaaS business knowledge with the ability to understand and model the tradeoffs of pricing and monetization decisions.
• A framework or process by which to make decisions. At times, will need to make decisions quickly and often with incomplete data.
• Expertise in designing pricing or marketing surveys such as conjoint analyses, A/B testing or equivalent
• Deep understanding of your target users and are adept at understanding their problems and arriving at elegant solutions to those problems.
• An effective communicator and are highly effective in securing buy-in on pricing/monetization strategies from executives and leaders across the business

JV20

For positions in this location, we offer a base pay of $155,400 - $272,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Role

The Principal Technical Consultant, Expert Services is the functional and technical expert of a customer engagement team – consulting with customers and configuring the ServiceNow Platform products based on configuration best practices – all with the goal of accelerating and driving customer business outcomes.

What you get to do in this role:

• Creation and delivery of platform solutions that take in to account long term technical architecture, process design and ServiceNow technical standards
• Support the engagement efforts related to platform wide process definition, re-engineering, improvement and gap analysis of current/future-state processes and functionality during workshops with key customer sponsors and stakeholders
• Advise customers in their efforts to take advantage of the ServiceNow Platform capabilities in their efforts to improve their existing processes
• Lead customer design workshops across multiple ServiceNow platform products and capabilities.
• Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
• Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
• Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement
• Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
• Develop required integration components (SSO, LDAP, etc.) with multiple systems
• Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
• Juggle multiple and complex projects/initiatives
• Promoting continuous improvement practices for delivery/engagement materials
• Supporting specific sales activities when required
• Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request

Qualifications

Qualifications

• Active TS/SCI Clearance with Full Scope Polygraph (FSP)
• 5+ years of experience working within or directly supporting US federal agencies, with strong familiarity with classified environment constraints (self-hosted infrastructure, offline release cycles, accreditation processes, cross-domain solutions)
• 8+ years of hands-on technical experience in complex enterprise environments - this may include enterprise IT platforms, ITSM tooling, ERP systems, cloud infrastructure, or similar - with demonstrated depth in integrations, data architecture, and portal/workflow design
• Proven ability to operate as a trusted technical advisor: presenting architectural options with tradeoffs, pushing back on unsound requirements constructively, and aligning diverse stakeholders
• Strong working knowledge of enterprise infrastructure concepts: LDAP, SSO/SAML, VPN, SSL, network architecture, and security boundary design
• Experience with web technologies: XML, HTML, JavaScript, web services, APIs, middleware
• Familiarity with data management, database design, and enterprise data governance
• Strong interpersonal and communication skills; able to present confidently to senior government stakeholders and navigate organizational complexity
• Experience integrating AI-driven tools or workflows into delivery processes or solution design

Preferred

• Direct ServiceNow experience (configuration, development, or administration) - candidates with adjacent platform experience and the profile above are strongly encouraged to apply
• ServiceNow certifications (CSA, CAD) or willingness to certify within the first 6 months
• Experience with ServiceNow-specific capabilities: CMDB/CSDM, Domain Separation, MID Server architecture, Vault, Edge Encryption, Data Privacy, GCC
• Experience with ServiceNow Government Community Cloud (GCC) or similar government-specific SaaS deployments

For positions in this location, we offer a base pay of  $165,500 - $255,580 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Team & Role:

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to created product experiences they love. Our designers come from a diverse set of skills and background - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.

Learn more about our team here: https://www.linkedin.com/company/servicenow/life/userexperience/

This is not a standard product design role. Designing for content at this scale requires fluency in large-scale content architecture, fragmented content libraries, structured content systems, cross-property consolidation, and AI-mediated retrieval design. This requires a practitioner who specializes in owning the customer's experience of finding, navigating, and using content across dozens of sources, teams, and systems. 

Qualifications

Preferred Qualifications:

• 8+ years in digital product design with strong expertise in both B2B SaaS and B2C design  

• Proven ability to design complex information architectures and UX systems serving diverse audiences (learners, admins, community members) 

• Strong portfolio demonstrating end-to-end design strategy from narrative development through high-fidelity execution 

• Demonstrated design leadership leading teams through rapid iteration, managing feedback loops, and maintaining quality amid parallel workstreams 

• Ability to articulate UX architecture frameworks that translate platform conventions into cohesive adjacent web experiences 

• Strategic communicator who presents design thinking to senior stakeholders, refines scope through clarifying questions, and advocates for user-centered approaches 

• Ability to synthesize research insights and user feedback into actionable design direction and vision refinements 

• Mastery of Figma and collaborative design workflows at scale; experience navigating matrixed organizations with competing priorities 

• Comfortable with evolving priorities, dual-track workstreams, and the ambiguity inherent in transformational product initiatives 

• Preferred: experience with learning platforms, AI-native design patterns, multi-property experience consolidation, or brand-driven design systems 

Basic Qualifications:

• BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields 

• Experience participating in the complete product development lifecycle of web and/or software applications

• Experience in user experience design or industry experience (corporate, software, web or agency) 

For positions in this location, we offer a base pay of $149,800 - $262,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Team & Role:

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to created product experiences they love. Our designers come from a diverse set of skills and background - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.

Learn more about our team here: https://www.linkedin.com/company/servicenow/life/userexperience/

This is not a standard product design role. Designing for content at this scale requires fluency in large-scale content architecture, fragmented content libraries, structured content systems, cross-property consolidation, and AI-mediated retrieval design. This requires a practitioner who specializes in owning the customer's experience of finding, navigating, and using content across dozens of sources, teams, and systems. 

Qualifications

Preferred Qualifications:

• 8+ years in digital product design with strong expertise in both B2B SaaS and B2C design  

• Proven ability to design complex information architectures and UX systems serving diverse audiences (learners, admins, community members) 

• Strong portfolio demonstrating end-to-end design strategy from narrative development through high-fidelity execution 

• Demonstrated design leadership leading teams through rapid iteration, managing feedback loops, and maintaining quality amid parallel workstreams 

• Ability to articulate UX architecture frameworks that translate platform conventions into cohesive adjacent web experiences 

• Strategic communicator who presents design thinking to senior stakeholders, refines scope through clarifying questions, and advocates for user-centered approaches 

• Ability to synthesize research insights and user feedback into actionable design direction and vision refinements 

• Mastery of Figma and collaborative design workflows at scale; experience navigating matrixed organizations with competing priorities 

• Comfortable with evolving priorities, dual-track workstreams, and the ambiguity inherent in transformational product initiatives 

• Preferred: experience with learning platforms, AI-native design patterns, multi-property experience consolidation, or brand-driven design systems 

Basic Qualifications:

• BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields 

• Experience participating in the complete product development lifecycle of web and/or software applications

• Experience in user experience design or industry experience (corporate, software, web or agency) 

For positions in this location, we offer a base pay of $149,800 - $262,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

About the Team:  

The AI Agents team is a key part of our broader Platform Engineering division, focused on creating innovative solutions that empower our customers to design and deploy intelligent agents tailored to automate their unique tasks and workflows. Our platform provides the capabilities for users to seamlessly define and configure AI agents that can operate autonomously, driving efficiency and optimizing processes across industries.  

At the heart of this cutting-edge product, our team is motivated by the need to continuously innovate, adapt to latest AI Advancements, and collaborate across multiple disciplines to deliver powerful, user-centric solutions. We work at the intersection of AI research, engineering, and product development, ensuring that our platform not only meets current demands but also anticipates future trends in automation and intelligent decision-making.  

Joining our team means being part of a dynamic, forward-thinking group that thrives on solving complex challenges, pushing boundaries, and staying ahead of the curve. We are looking for talented members who are passionate about AI, enjoy working in a collaborative environment, and are eager to contribute to the development of a transformative product that is reshaping how businesses leverage AI to solve real-world problems.  

What you get to do in this role:  

In this role, you will serve as a full-stack engineering leader within the Conversational Interfaces team, to shape and elevate backend and frontend standards and practices across the broader Platform Engineering division. You will operate on an established, production-scale platform — focusing on maturing architecture, raising the quality bar, and creating the frameworks and patterns other engineers build upon. 

• Design and implement scalable RESTful APIs and microservices architectures 
• Build and maintain backend services using Java and work with relational databases such as SQL
• Develop and deploy microservices-based applications on Kubernetes 
• Integrate backend services cleanly with frontend systems 
• Design and implement reusable component libraries, frameworks, and tooling that other engineers build upon 
• Collaborate closely with UX, PM and design teams to translate design systems and prototypes into scalable, accessible UI components 
• Mentor and influence engineers across teams

Qualifications

To be successful in this role you have:

• 12+ years of software engineering experience building scalable, high-quality applications 
• Experience in critical thinking and innovation aimed at AI integrations into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.  
• Strong critical thinking and a track record of integrating AI into engineering processes, workflows, or decision-making
• Demonstrated experience driving architecture and engineering standards at a team or division level
• Experience in different architectures such as event driven and stateless architectures, functional programming, ADTs
• Extensive backend development experience with Java
• Experience with REST, JSON, AJAX, and relational databases 
• Experience in designed, developed, and maintained microservices-based applications on Kubernetes, improving scalability, reliability, and deployment speed  
• Expertise in JavaScript and modern frameworks — React, Angular, Lit Framework 
• Strong command of UI design principles, usability, cross-browser compatibility, and accessibility standards 

For positions in this location, we offer a base pay of $166,500 - $291,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Veza is the pioneer in identity security, purpose-built to answer the fundamental question enterprises face: who can and should take what action on what data. Veza's Access Graph platform maps an organization's entire identity ecosystem  across users, groups, roles, policies, permissions, and resources  providing deep visibility and control over human, non-human, and agentic identities across SaaS, cloud, on-prem, and custom applications. With over 30 billion access permissions under management, global enterprises including Blackstone, Expedia, and Wynn Resorts trust Veza to manage privileged access monitoring, non-human identity security, access entitlement management, and next-generation identity governance. 

Founded in 2020 and headquartered in Redwood City, California, Veza is now part of the ServiceNow family, with the acquisition closing in March 2026. The combination brings together Veza's AI-native Access Graph with ServiceNow's AI Control Tower and agentic workflows, enabling organizations to enforce end-to-end identity security rooted in the principle of least privilege across applications, data, cloud environments, and AI agents.  For engineers joining Veza today, this means the scale and resources of an enterprise platform company, with the product velocity and mission-driven focus of a security innovator at a pivotal moment in the industry.

Job Description

What you get to do in this role: 

A Veza Identity Governance / Lifecycle Management (LCM) Architect designs and deploys access controls, authorization policies, and automated workflows on the Veza platform. Candidates require 5 to 10+ years of IAM experience, proficiency with cloud/SaaS access management, and strong customer-facing consulting or engineering skills.  

Qualifications

To be successful in this role you have:

Core Qualifications & Experience 

• Experience: 5+ years of hand on professional experience in IAM (Identity and Access Management) architecture, security consulting, or customer success. [ 
• Education: Bachelor’s Degree in CS, Cybersecurity, or equivalent practical experience.  
• Platform Knowledge: Fluency in IGA (Identity Governance & Administration) platforms, authorization graphs, and access discovery.  
• Cloud & SaaS: Hands-on experience integrating identity platforms across cloud service providers (AWS, Azure, GCP) and enterprise SaaS (Microsoft 365, Salesforce, ServiceNow, GitHub).  

Technical Competencies 

• Lifecycle Management: Deep understanding of Joiner/Mover/Leaver (JML) processes and automated provisioning workflows. 
• Authorization Models: Mastery of RBAC (Role-Based Access Control), ABAC (Attribute-Based Access Control), and the Principle of Least Privilege. 
• Non-Human Identities: Ability to govern and track machine identities, service accounts, and API keys. 
• Scripting/APIs: Practical knowledge of building API-driven integrations using Python, REST APIs, or SQL.  

Soft Skills & Business Capabilities 

• Executive Communication: Ability to translate complex access policies into actionable technical controls and advise CISOs/Security Leaders.  
• Project Leadership: Track record of gathering requirements, conducting stakeholder workshops, and leading deployments from kickoff to production.  
• Core Values: Veza typically looks for customer-centric problem solvers with an ownership mindset and can lead projects independently.   

FD21

For positions in this location, we offer a base pay of $165,500 - $289,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Due to Government of Canada regulatory requirements, this position requires the successful completion of a Government of Canada Reliability Status screening as a condition of employment. The screening process requires 5 years of verifiable background history. This includes identity verification, education verification, a criminal record check, and a credit check. Candidates must be eligible to obtain and maintain Reliability Status, which generally requires Canadian citizenship or Canadian permanent resident status.  Employment is contingent upon successful completion and maintenance of the required screening.

What you get to do in this role:

As a Manager, Network Reliability and Resiliency your responsibilities will be:

• Team management, career development, project prioritization and performance review.
• Drive a culture of intolerance to manual activities that promotes automation efforts.
• Drive initiatives with partner teams to improve the reliability of the infrastructure.
• Act as crisis management to orchestrate actions towards sustainable solutions.
• Analysis and evaluation of existing processes to drive continuous improvement and efficiencies.
• Provide training and support to partner teams that interface with SRE.
• Onboarding of new hires to enable their success in their roles.
• Onboarding of new technologies, systems and automations into the team.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Hands-on technical skills in Linux, databases, systems and coding.
• Experience in team management.
• Design and implementation of monitoring solutions for large and scalable environments.
• Experience with cloud operations, follow-the-sun and geographic distributed teams.
• Experience working in software, platform and infrastructure delivered as a service.
• Knowledge of principles and methods involving ITIL v3.
• Outstanding interpersonal skills and strong communication skills, both written and verbal.
• Uncompromising attention to detail.

We also have pluses. These are not a 'must', but please highlight them on your resume if you have:

• RHCE, CCNA, ITIL or other industry certifications

Additional Information

For positions in this location, we offer a base pay of $125,700 - $220,000, plus equity (when applicable), variable/incentive compensation and benefits.  Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.  Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location.

We also offer health plans, an RRSP Plan with company match, ESPP, matching donations, family and medical leave programs and Annual vacation: 20 days per year, accrued every pay period at 6.67 hours.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

The Senior Solution Sales Executive will drive market success of ServiceNow's Risk and Security Workflows products. You will play a leading role in engaging assigned accounts and be responsible for the creation of new business and pipeline across ServiceNow sales cycle and methodology. You will oversee executive relationship management for assigned accounts; lead and partner with virtual teams, including Core Field, Solution Sales, Solution Consulting, Support and Professional Services.

What you will get to do in this role:

• Develop a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for your assigned account and/or territory.
• Develop relationships with multiple C-suite personas (e.g., CISO, Chief Risk Officer, CIO).
• Collaborate closely with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing ServiceNow’s capabilities & solution(s), orchestrating relationships as required.
• Continuously learn and understand the markets for GRC, Third Party Risk Management, Operational Resilience, Privacy and Security Operations
• Own and Lead Risk & Security opportunities all the while collaborating closely with Core Sales Teams (AE’s, SC’s, Leadership), Partners and other ServiceNow Solution Areas to deliver outcomes to our clients and prospects.
• Demand generation activities where you reach out directly to prospects, customers, partners or present at industry events and seminars
• Articulate customer success strategies to the field to streamline and standardize Platform presentations and value proposition
• Support our clients in building business cases and value roadmaps
• Prospect qualification and the development of new sales opportunities and ongoing revenue streams with limited support from inside sales
• Sales process and pipeline management
• Ongoing account management to ensure customer satisfaction and drive additional revenue streams

Qualifications

To be successful in this role, we are looking for someone who has: 

• Deep experience in solution sales, preferably within a GRC, Information Security or Security Operations vendor
• An understanding of the solution-related business processes
• Experience leading virtual or matrixed teams
• Ability to understand broad, macro-level business IT needs for a prospective client
• 5+ years of sales experience within complex software or platform solutions
• Have comprehensive knowledge about regulatory frameworks i.e. KRITIS, DORA, NIS2, EU AI Pact
• Experience establishing trusted relationships with current and prospective clients and other teams
• Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships
• Ability to communicate complex issues in simple terms via written and oral media, to a variety of different audiences
• Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system
• Excellent communication and presentation skills
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Regional travel required up to 50% with offices in Brussels and Amsterdam
• Fluency in German and English

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

The Senior Solution Sales Executive will drive market success of ServiceNow's Risk and Security Workflows products. You will play a leading role in engaging assigned accounts and be responsible for the creation of new business and pipeline across ServiceNow sales cycle and methodology. You will oversee executive relationship management for assigned accounts; lead and partner with virtual teams, including Core Field, Solution Sales, Solution Consulting, Support and Professional Services.

What you will get to do in this role:

• Develop a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for your assigned account and/or territory.
• Develop relationships with multiple C-suite personas (e.g., CISO, Chief Risk Officer, CIO).
• Collaborate closely with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing ServiceNow’s capabilities & solution(s), orchestrating relationships as required.
• Continuously learn and understand the markets for GRC, Third Party Risk Management, Operational Resilience, Privacy and Security Operations
• Own and Lead Risk & Security opportunities all the while collaborating closely with Core Sales Teams (AE’s, SC’s, Leadership), Partners and other ServiceNow Solution Areas to deliver outcomes to our clients and prospects.
• Demand generation activities where you reach out directly to prospects, customers, partners or present at industry events and seminars
• Articulate customer success strategies to the field to streamline and standardize Platform presentations and value proposition
• Support our clients in building business cases and value roadmaps
• Prospect qualification and the development of new sales opportunities and ongoing revenue streams with limited support from inside sales
• Sales process and pipeline management
• Ongoing account management to ensure customer satisfaction and drive additional revenue streams

Qualifications

To be successful in this role, we are looking for someone who has: 

• Deep experience in solution sales, preferably within a GRC, Information Security or Security Operations vendor
• An understanding of the solution-related business processes
• Experience leading virtual or matrixed teams
• Ability to understand broad, macro-level business IT needs for a prospective client
• 5+ years of sales experience within complex software or platform solutions
• Have comprehensive knowledge about regulatory frameworks i.e. KRITIS, DORA, NIS2, EU AI Pact
• Experience establishing trusted relationships with current and prospective clients and other teams
• Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships
• Ability to communicate complex issues in simple terms via written and oral media, to a variety of different audiences
• Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system
• Excellent communication and presentation skills
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Regional travel required up to 50% with offices in Brussels and Amsterdam
• Fluency in German and English

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.