It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
• Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
• Contribute to the design and implementation of new products and features while also enhancing the existing product suite
• Be a mentor for colleagues and help promote knowledge-sharing

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 4+ years of experience with Java or a similar OO language
• Passion for JavaScript and the Web as a platform, reusability, and componentization
• Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
• Experience with any of the modern UI frameworks like Angular, React or Vue
• Analytical and design skills

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

The Opportunity

ServiceNow’s Product Security organisation is building a dedicated Security R&D function — a software engineering team that builds security capabilities with the same rigour, CI/CD discipline, and quality standards as ServiceNow’s product engineering organisation. We are looking for a Sr. Staff Security Engineer to be a technical anchor on this team.

Security R&D operates in two complementary modes: open contribution to product engineering — writing code alongside product teams where security expertise adds value — and developing its own security capabilities, including internal tooling, externally facing product features, AI-powered security automation, and third-party integrations.

This is a new team being stood up in Petah Tikva, Israel, co-located with ServiceNow’s AI Security Research team. You will be one of the senior technical leaders shaping the team’s engineering culture, architecture decisions, and technical direction from its inception.

This role reports to the Sr. Engineering Manager, Security R&D.

What You Will Do

Lead Technical Design and Architecture

• Drive architecture and design decisions for Security R&D’s capabilities, ensuring systems are built for enterprise scale, reliability, and maintainability.
• Lead technical design reviews and serve as the senior engineering voice on security tooling, automation, and platform services built by the team.
• Define technical standards, code quality expectations, and engineering best practices for the Security R&D team.
• Evaluate and integrate third-party security services alongside in-house AI-powered capabilities to maximise security review coverage.

Build Security Capabilities at Platform Scale

• Design and develop security tooling, automation, and platform-native services — both for internal use and as externally facing product features.
• Contribute code directly into ServiceNow product engineering codebases where security domain expertise accelerates delivery and improves security outcomes.
• Leverage ServiceNow’s unique platform advantages — Agent Framework runtime, ACL enforcement, data layer, and workflow engine — to build capabilities that external vendors cannot replicate.
• Collaborate with the AI Security Research team on AI agent security tooling, bringing production engineering discipline to an emerging domain.

Mentor and Elevate the Team

• Mentor junior and mid-level engineers, raising the technical bar across the team through code reviews, design guidance, and hands-on pairing.
• Represent Security R&D in cross-functional discussions with product engineering leadership, demonstrating technical credibility as an engineering peer.
• Contribute to hiring by helping define the technical interview bar and participating in candidate evaluations.

What Makes This Role Unique

• Builder-led culture: Security R&D is defined by engineering output, not advisory reviews. We build production security capabilities with the same discipline as product engineering.
• Dual operating model: The team both contributes directly to product engineering and develops its own security products and services.
• Platform advantage: ServiceNow owns the entire stack — runtime, ACLs, data layer, workflow engine. You will build security capabilities that no external vendor can replicate.
• Founding team: This is a new team being built from scratch. You will shape its engineering culture, technical standards, and identity from day one.
• AI intersection: The role sits alongside the AI Security Research team, placing you at the frontier of securing AI systems at enterprise scale.

Qualifications

Required

• 15+ years of progressive software engineering experience, with a track record of designing and building complex systems at enterprise scale.
• Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• Strong hands-on production experience with Python and Java. You are a builder who writes code daily, not an architect who only draws diagrams.
• Deep expertise in distributed systems, scalability, high availability, and performance engineering in cloud environments.
• Experience with security-related engineering — application security, infrastructure security, identity systems, fraud prevention, or trust & safety. You bring a security mindset to everything you build.
• Familiarity with AI/ML systems, GenAI, or Agentic AI technologies. You don’t need to be an ML researcher, but you should understand how these systems work and how to build tooling around them.
• Experience contributing to large-scale product codebases in a collaborative engineering environment. You know how to earn trust with product engineering teams through code quality and delivery.
• Strong technical communication skills — ability to articulate architecture decisions, write clear design documents, and influence technical direction across teams.

Preferred

• Experience with container and Kubernetes security, runtime security, OPA policy enforcement, or service mesh security.
• Background in building security products or features that ship as part of a commercial platform.
• Experience with AI-powered automation, LLM integration, or agentic frameworks in a production context.
• Familiarity with enterprise security frameworks (NIST, SSDLC) and their translation into engineering requirements.
• Experience working in a globally distributed engineering team across multiple time zones.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. . 

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

.

Job Description

About the Role 

This is a senior business development leadership role within ServiceNow’s APAC Channels & Partnerships organization. You will own the end-to-end partner activation strategy for Risk & Security product areas and M&A integrations across the APAC region. The role demands deep domain expertise in Risk & Security — you need to know the industry landscape, customer challenges, competitive dynamics, regulatory environment, and solution architecture inside out. You will be the go-to expert who can credibly engage with CISOs, security architects, and IT leaders at partner and customer organizations on topics spanning GRC posture, SecOps maturity, threat landscape, and compliance requirements. Equally, you must bring strong knowledge of APAC channel ecosystems and partner operating models across diverse markets. 

This role functions as a strategic extension of the field sales team for Risk & Security — not a siloed partner function. Working across Partner Managers, Partner Sales Managers, field AEs, Partner Marketing, and global teams, you will ensure partners are equipped, enabled, and actively driving pipeline and revenue for ServiceNow’s Risk & Security portfolio. This requires a strategic operator with strong execution and project management DNA who can build C-level relationships with partner executives and translate global strategy into regional partner activation that delivers measurable NNACV and customer adoption outcomes. 

What You’ll Do 

• Partner Activation & GTM 

• Own the Risk & Security partner activation strategy for APAC — architect and execute joint GTM plans with partners, drive enablement, generate sourced pipeline, and ensure deal closure working closely with Partner Managers and Partner Sales Managers. 

• Develop, prioritize, and refine Risk & Security GTM strategies specific to APAC Partnerships and Channels, translating global product roadmaps into regional partner plays that align with field sales priorities. 

• Enable and activate the field on all partner Risk & Security solutions, ensuring cohesive execution and alignment with field sales objectives. Act as the connective tissue between the global Risk & Security sales organization and APAC channel teams. 

• Lead the activation of new M&A integrations (e.g., Armis) through the partner ecosystem, building partner readiness and go-to-market motions for newly acquired capabilities. 

• Partner Ecosystem Development 

• Build delivery capacity and technical capability for Risk & Security products across the partner ecosystem — drive certification programs, solution specialization, and practice buildouts so partners become empowered in the use, sale, and delivery of our solutions. 

• Engage directly with a broad set of partners across system integrators, MSPs, and specialist security firms to accelerate their Risk & Security practice maturity. Ensure all key executives of partner GTM teams are interlocked with ServiceNow at the field level. 

• Identify areas of overlap between partner advisory and services practices and ServiceNow’s Risk & Security portfolio to drive incremental pipeline and revenue. 

• Work closely with the global Risk & Security sales, industry, and partnerships teams to ensure GTM alignment, clarity, and impact across all channels in the region. 

Execution & Measurement 

• Drive scalable and consistent execution across APAC sub-regions, coordinating with Partner Marketing to maximize pipeline generation, progression, and NNACV. Measure results from joint marketing events and campaigns to inform future investment decisions. 

• Own and refine outcome-specific KPIs including partner-sourced pipeline, pipeline-to-close conversion, partner satisfaction scores, joint marketing ROI, and certification velocity. Provide actionable insights to leadership and stakeholders through regular business performance reviews. 

• Stay ahead of market trends, competitive shifts, regulatory developments, and emerging technologies in the Risk & Security space to inform GTM strategy and positioning. 

• Represent ServiceNow at industry events, partner summits, and executive forums. 

Qualifications

• Deep domain expertise in Risk & Security — you must have a strong working knowledge of GRC, SecOps, IRM, vulnerability management, threat intelligence, or adjacent security domains. This includes understanding the customer buying journey, competitive landscape, regulatory drivers, and solution architecture in this space. You need the technological credibility to hold substantive conversations with CISOs, security architects, and senior IT stakeholders — not just commercial discussions.  

• 12+ years of experience in GTM strategy, business development, channel programs, or partner ecosystem roles within enterprise technology, with at least 3 years in a senior leadership capacity. 

• Strong knowledge of APAC markets and channel ecosystems — understanding of how partners operate, sell, and deliver across diverse APAC sub-regions (ANZ, India, ASEAN, Korea). 

• Proven track record of driving strategic initiatives and operational execution in complex, matrixed environments. Demonstrated ability to set and exceed KPIs that have a measurable impact on pipeline and revenue outcomes. 

• Experience in SaaS, cloud, or enterprise platform companies with partner-led growth models. 

• Experience activating partners on new product categories or M&A integrations — building partner readiness from scratch, not just managing established programs. 

• Deep experience engaging with senior stakeholders and influencing executive decision-making across partner and customer organizations. Track record of speaking to and coordinating with SVP/EVP and C-suite audiences. 

• Strong analytical, communication, and storytelling skills — ability to translate data into partner strategy, executive narratives, and actionable business plans. 

• Experience leading cross-functional initiatives across APAC while collaborating with global teams.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. . 

Veza is the pioneer in identity security, purpose-built to answer the fundamental question enterprises face: who can and should take what action on what data. Veza's Access Graph platform maps an organization's entire identity ecosystem  across users, groups, roles, policies, permissions, and resources  providing deep visibility and control over human, non-human, and agentic identities across SaaS, cloud, on-prem, and custom applications. With over 30 billion access permissions under management, global enterprises including Blackstone, Expedia, and Wynn Resorts trust Veza to manage privileged access monitoring, non-human identity security, access entitlement management, and next-generation identity governance. 

Founded in 2020 and headquartered in Redwood City, California, Veza is now part of the ServiceNow family, with the acquisition closing in March 2026. The combination brings together Veza's AI-native Access Graph with ServiceNow's AI Control Tower and agentic workflows, enabling organizations to enforce end-to-end identity security rooted in the principle of least privilege across applications, data, cloud environments, and AI agents.  For engineers joining Veza today, this means the scale and resources of an enterprise platform company, with the product velocity and mission-driven focus of a security innovator at a pivotal moment in the industry.

.

Job Description

This role requires 3 days in office in Redwood City.

Veza is looking for an experienced technical support engineer to provide expert help to our growing customer base!

You Will:

• Provide nuanced technical and non-technical direction to customers on their usage and deployment of the Veza platform and onboarding integrating technologies
• Manage the escalation and prioritization of product defects to the engineering team
• Lead the customer experience function as an advocate and voice of the customer with product and engineering teams
• Create and share knowledge in both written and verbal forms both internally and externally
• Collaborate with cross-functional teams such as Product Management, Engineering, Sales, and R&D to drive good customer outcomes
• Daily case management and case handling of heavy case workload effectively. 

Qualifications

You Are:

• Experienced with 5+ years in customer support, technical support, or security engineer experience for an enterprise cloud based platform
• Knowledgeable of RBAC (role based access control) and least privileged access practices
• Working knowledge of computer Networking and troubleshooting in a Linux/Unix environment. 
• Knowledgeable of RESTful APIs with the ability to understand and troubleshoot issues with cloud services
• Aware of identity and access management practices
• Detail oriented and able to balance multiple priorities
• Able to work independently with minimal supervision as part of a team. 

Nice to Have:

• Security centric experience in administering cloud compute providers (AWS, GCP, Oracle Cloud,Snowflake, Okta, Azure)
• Experience with utilization of Python scripting in solving tangible customer issues

For positions in this location, we offer a base pay of $104,700 - $178,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. . 

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

.

Job Description

What you get to do in this role:

The role of the Senior Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

• You will oversee the engagement and outcomes for customers in your portfolio
• Assign out activities to other team members to achieve outcomes
• Ensure customers are technically healthy and on the most recent version of our product
• Guide development of new Success Plays
• Work with customers to create new use case/success stories
• Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
• Guide other ServiceNow teams to address customer issues
• Identify and own new projects
• Reduce number of escalated customers
• Guide best practice development and mentor/guide junior team members
• Help with recruiting

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years of related work experience; OR equivalent work experience
• Creativity with comfort running projects independently
• Improve complex issues through analysis and resolution
• Succeed in working collaboratively
• Mentor team members
• ServiceNow certifications

FD21

For positions in this location, we offer a base pay of $148,400 - $259,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. . 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

About the Organization 

The AMS Delivery Excellence Group integrates Expert Services professional services teams and Platform Architecture advisory capabilities to deliver unified Impact and Expert Services solutions. This organization is central to ServiceNow’s strategy of accelerating customer time-to-value through technical excellence, AI-powered automation, and seamless delivery experiences. 

The AMS Enterprise and Commercial portfolio encompasses some of ServiceNow’s most dynamic and high-growth customer segments — spanning Energy, Transportation & Services (ETS), Manufacturing, Retail, and Hospitality industries within Enterprise; a diverse mid-market and high-velocity Commercial segment.  

The Senior Director of Platform Architecture is a strategic executive who defines the vision for platform architecture across these three Major Areas. This role manages multiple Directors and Senior Managers leading 60+ Platform Architects, cultivates C-suite relationships across enterprise and commercial accounts, and drives AI-powered transformation initiatives. This leader ensures alignment with Enterprise and Commercial business priorities, shapes the future of integrated Impact and Expert Services delivery, and builds high-performing teams with deep industry and technical expertise. 

What You Get to Do in This Role 

Lead Strategic Industry Alignment at Scale 

• Maintain deep industry expertise through close alignment with Major Area leaders across Enterprise (ETS, Manufacturing, Retail, Hospitality) and Commercial.

• Develop and enable high-performing Directors, Senior Managers, and Platform Architects to address complex, industry-specific challenges across diverse customer segments and geographies 

• Actively engage with Major Area organizations to ensure architectural strategies for resourcing and talent deployment remain aligned with market trends, customer needs, and organizational priorities 

• Drive thought leadership, reference architectures, and industry playbooks tailored to Enterprise verticals and high-velocity Commercial accounts.  

Build and Lead a High-Performing Multi-Level Organization 

• Manage multiple Directors and Senior Managers with responsibility for coaching, performance assessment, career development, and quality oversight across 60+ Platform Architects 

• Attract, recruit, and hire top talent for Director, Senior Manager, and Platform Architect roles, leveraging networks across Enterprise verticals and commercial markets.  

• Proactively manage pipeline of accounts across all Major Areas, ensuring visibility into upcoming projects and resource needs to support strategic business growth 

• Ensure proper staffing for all engagements by matching skills, experience, certifications, and regional knowledge to project needs, optimizing team performance and customer outcomes 

• Drive AI tooling opportunities to increase job satisfaction, process efficiency, and collaboration between Platform Architecture and Expert Services teams 

• Monitor and adjust staffing plans and skillsets to maintain alignment with Major Area priorities, and industry trends/delivery needs 

• Embed customer-first mindset and foster continuous learning, especially in AI, automation, and platform innovation 

• Build a welcoming culture that embraces and models ServiceNow’s core values across a geographically and industry-diverse organization 

Shape Platform Architecture Strategy for Customer Outcomes 

• Influence Impact product roadmap by identifying and communicating customer insights, emerging architecture patterns, and opportunities for innovation across Enterprise verticals and Commercial.

• Serve as executive sponsor for major modernization initiatives, enterprise-scale digital transformations, and industry-specific platform programs within ETS, Manufacturing, Retail, Hospitality, and Commercial accounts 

• Foster a culture of continuous improvement and technical excellence, empowering teams to experiment, learn, and adopt best practices that advance organizational capabilities 

• Build strategic partnerships across Customer Outcomes, Sales, Product, and Partner ecosystems to drive adoption, value realization, and enterprise digital transformation at scale 

• Ensure Platform Architects deliver architectural guidance across the full customer lifecycle: strategic roadmaps, solution design, deployment oversight, optimization initiatives, and ongoing technical governance 

Enable Integrated Impact + Expert Services Delivery 

• Define how Platform Architects provide architectural oversight and guidance for Expert Services-led implementations, ensuring technical excellence and platform best practices through Config Assist and new Impact offerings 

• Collaborate with Expert Services Workflow leaders to build seamless delivery experiences integrating Impact advisory capabilities with ES professional services execution across all Major Areas 

• Drive Platform Architect technical fluency and delivery excellence to guide complex implementations while maintaining clear role differentiation from hands-on implementation work 

Drive Pre-Sales Excellence and Strategic Growth 

• Collaborate with GTM teams to define strategy for leveraging Platform Architecture within pre-sales motions and strategic deal pursuits across Enterprise and Commercial. 

• Advocate ServiceNow best practices, AI-powered capabilities, emerging industry use cases, and industry-aligned accelerators relevant to Enterprise verticals and the Commercial market 

• Support pre-sales motions with guidance on customer technical readiness and solution architecture for complex transformations.  

Manage Business Performance 

• Own key business metrics including customer satisfaction (CSAT), Net Promoter Score (NPS), Gross Revenue Retention (GRR), and Impact bookings contribution across all Major Areas 

• Manage revenue targets, team utilization, margin performance, and operational expenses for the Platform Architecture organization 

• Collaborate with Finance and Operations business partners to forecast capacity, manage headcount plans, and optimize resource deployment across Enterprise, and Commercial. 

Qualifications

Qualifications 

• 10–15+ years in consulting, digital transformation, or enterprise architecture leadership 

• 5+ years managing multi-level teams including Directors and Senior Managers in distributed or geographically dispersed organizations 

• Proven track record building and scaling technical teams from 30+ to 100+ professionals 

• Deep expertise in one or more Enterprise vertical industries (Energy, Transportation & Services, Manufacturing, Retail, or Hospitality) and/or experience supporting high-velocity Commercial customer segments 

• Demonstrated ability to engage and influence C-suite executives (CIO/CTO/CDO) across Fortune 500 and mid-market enterprises 

• Deep understanding of AI, automation, data architecture, and emerging technology trends 

• Experience shaping enterprise operating models, digital transformation programs, and platform strategies 

• Strong business acumen including P&L management, financial planning, and operational metrics 

• Expertise in ServiceNow platform and multiple product suites preferred 

For positions in this location, we offer a base pay of $228,900 - $412,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are seeking an experienced and strategic Sr. Specialist, Marketing Technology to join our Global Marketing Technology team. This role is designed for a well-rounded professional who combines deep technical expertise across the Adobe Experience Cloud with a strong foundation in digital marketing, data strategy, and marketing operations. 

The successful candidate will bring hands-on proficiency across Marketo Engage, Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), and Adobe Experience Manager (AEM), and more while demonstrating the strategic mindset to connect platform decisions to measurable business outcomes. You will operate at the intersection of technology and marketing, partnering with Campaign, Product, Architecture, and Operations teams to deliver a scalable, compliant, and high-performing MarTech ecosystem. 

This position is ideal for a practitioner who thinks strategically, operates with an automation-first mindset, and actively leverages AI to drive efficiency, personalization, and marketing impact at scale. 

Key Responsibilities: 

Platform Administration and Optimization 

• Administer and optimize Marketo Engage, including Smart Campaigns, lead scoring, lifecycle management, segmentation, and database governance 
• Manage audience creation, data schemas, and segment activation within Adobe Experience Platform (AEP) Real-Time CDP 
• Design and maintain customer journeys in Adobe Journey Optimizer (AJO), ensuring consistent and personalized cross-channel experiences 
• Oversee content components, templates, and digital asset management within Adobe Experience Manager (AEM) 

Data Strategy and Integrations 

• Architect and maintain end-to-end data flows across CRM, CDP, marketing automation, and analytics platforms 
• Enforce data quality standards, identity resolution, and consent management within AEP 
• Manage Marketo to CRM bi-directional sync, Adobe Experience Cloud connectors, and third-party platform integrations 
• Apply ETL (Extract, Transform, Load) concepts and integration patterns to support reliable, scalable data pipelines across the MarTech stack 

Campaign Execution and Digital Marketing 

• Partner with Campaign teams to plan and execute multi-channel programs across email, nurture, events, and paid media 
• Build and optimize automated programs that reduce manual effort and improve campaign velocity and consistency 
• Apply email marketing best practices including deliverability, SPF/DKIM/DMARC configuration, IP warming, dynamic personalization, and A/B testing 
• Monitor and report on platform and campaign performance, surfacing insights to guide continuous optimization 

Governance, Compliance, and Operations 

• Implement and maintain governance frameworks ensuring compliance with GDPR, CASL, CAN SPAM, and CCPA regulations 
• Produce and maintain platform documentation, operational runbooks, and change management processes 
• Develop and manage subscription and consent programs across all marketing channels and platforms 
• Support platform upgrades, sandbox testing, and feature rollouts across the Adobe ecosystem 

Qualifications

• 5 to 8 years of progressive experience in marketing technology or marketing operations 
• Working knowledge of AJO journey design, channel configuration, and campaign management 
• Minimum 3 years in a B2B enterprise tech environment managing complex, multi-platform MarTech ecosystems 
• Familiarity with AEM content management, component authoring, and DAM workflows 
• Proven expertise in Marketo Engage administration across the full platform capability set 
• CRM integration experience  
• Hands-on experience with AEP: data ingestion, Real-Time CDP, identity resolution, and audience activation
• Demonstrated track record implementing data governance and regulatory compliance programs 

Technical Skills 

• Marketo Engage: Email 2.0, Dynamic Content, Tokens, Snippets, Velocity Scripting 
• RESTful API integrations and webhook configuration 
• AEP, AJO, AEM, Adobe Analytics, Customer Journey Analytics and more 
• SQL or equivalent query language for data analysis and validation (must have)
• HTML and CSS for email template and landing page development 
• JavaScript for tracking, form behavior, and API-based integrations 
• Working knowledge of AI and automation tools applied to marketing workflows 

Preferred Education and Certifications

• Bachelor's degree in Marketing, Business, Computer Science, Information Systems, or equivalent experience   
• Marketo Certified Solutions Architect  |  Adobe AEP, AJO, or AEM Certifications  |  ITIL or Agile/Scrum certification 

Beyond technical qualifications, the ideal candidate will demonstrate the following competencies: 

• Strategic thinker who translates platform and data decisions into pipeline impact and revenue outcomes 
• Effective communicator who bridges technical complexity and business requirements across both marketing and engineering stakeholders 
• Applies an automation-first mindset, consistently designing scalable, repeatable processes that reduce manual effort and increase operational efficiency 
• Customer-focused approach to journey design, prioritizing relevance, timing, and privacy across all touchpoints 
• Actively leverages AI-powered tools to accelerate campaign execution, enhance personalization, surface predictive insights, and improve marketing performance at scale 
• Collaborative partner who thrives in cross-functional environments and can align diverse stakeholders around shared MarTech goals 
• Systems-oriented: understands how data flows connect across platforms and how architecture decisions affect downstream marketing outcomes 
• Continuous learner who stays current with evolving Adobe capabilities, AI advancements, and digital marketing best practices 

For positions in this location, we offer a base pay of $94,000 - $124,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. . 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are seeking an experienced and strategic Sr. Specialist, Marketing Technology to join our Global Marketing Technology team. This role is designed for a well-rounded professional who combines deep technical expertise across the Adobe Experience Cloud with a strong foundation in digital marketing, data strategy, and marketing operations. 

The successful candidate will bring hands-on proficiency across Marketo Engage, Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), and Adobe Experience Manager (AEM), and more while demonstrating the strategic mindset to connect platform decisions to measurable business outcomes. You will operate at the intersection of technology and marketing, partnering with Campaign, Product, Architecture, and Operations teams to deliver a scalable, compliant, and high-performing MarTech ecosystem. 

This position is ideal for a practitioner who thinks strategically, operates with an automation-first mindset, and actively leverages AI to drive efficiency, personalization, and marketing impact at scale. 

Key Responsibilities: 

Platform Administration and Optimization 

• Administer and optimize Marketo Engage, including Smart Campaigns, lead scoring, lifecycle management, segmentation, and database governance 
• Manage audience creation, data schemas, and segment activation within Adobe Experience Platform (AEP) Real-Time CDP 
• Design and maintain customer journeys in Adobe Journey Optimizer (AJO), ensuring consistent and personalized cross-channel experiences 
• Oversee content components, templates, and digital asset management within Adobe Experience Manager (AEM) 

Data Strategy and Integrations 

• Architect and maintain end-to-end data flows across CRM, CDP, marketing automation, and analytics platforms 
• Enforce data quality standards, identity resolution, and consent management within AEP 
• Manage Marketo to CRM bi-directional sync, Adobe Experience Cloud connectors, and third-party platform integrations 
• Apply ETL (Extract, Transform, Load) concepts and integration patterns to support reliable, scalable data pipelines across the MarTech stack 

Campaign Execution and Digital Marketing 

• Partner with Campaign teams to plan and execute multi-channel programs across email, nurture, events, and paid media 
• Build and optimize automated programs that reduce manual effort and improve campaign velocity and consistency 
• Apply email marketing best practices including deliverability, SPF/DKIM/DMARC configuration, IP warming, dynamic personalization, and A/B testing 
• Monitor and report on platform and campaign performance, surfacing insights to guide continuous optimization 

Governance, Compliance, and Operations 

• Implement and maintain governance frameworks ensuring compliance with GDPR, CASL, CAN SPAM, and CCPA regulations 
• Produce and maintain platform documentation, operational runbooks, and change management processes 
• Develop and manage subscription and consent programs across all marketing channels and platforms 
• Support platform upgrades, sandbox testing, and feature rollouts across the Adobe ecosystem 

Qualifications

• 5 to 8 years of progressive experience in marketing technology or marketing operations 
• Working knowledge of AJO journey design, channel configuration, and campaign management 
• Minimum 3 years in a B2B enterprise tech environment managing complex, multi-platform MarTech ecosystems 
• Familiarity with AEM content management, component authoring, and DAM workflows 
• Proven expertise in Marketo Engage administration across the full platform capability set 
• CRM integration experience  
• Hands-on experience with AEP: data ingestion, Real-Time CDP, identity resolution, and audience activation
• Demonstrated track record implementing data governance and regulatory compliance programs 

Technical Skills 

• Marketo Engage: Email 2.0, Dynamic Content, Tokens, Snippets, Velocity Scripting 
• RESTful API integrations and webhook configuration 
• AEP, AJO, AEM, Adobe Analytics, Customer Journey Analytics and more 
• SQL or equivalent query language for data analysis and validation (must have)
• HTML and CSS for email template and landing page development 
• JavaScript for tracking, form behavior, and API-based integrations 
• Working knowledge of AI and automation tools applied to marketing workflows 

Preferred Education and Certifications

• Bachelor's degree in Marketing, Business, Computer Science, Information Systems, or equivalent experience   
• Marketo Certified Solutions Architect  |  Adobe AEP, AJO, or AEM Certifications  |  ITIL or Agile/Scrum certification 

Beyond technical qualifications, the ideal candidate will demonstrate the following competencies: 

• Strategic thinker who translates platform and data decisions into pipeline impact and revenue outcomes 
• Effective communicator who bridges technical complexity and business requirements across both marketing and engineering stakeholders 
• Applies an automation-first mindset, consistently designing scalable, repeatable processes that reduce manual effort and increase operational efficiency 
• Customer-focused approach to journey design, prioritizing relevance, timing, and privacy across all touchpoints 
• Actively leverages AI-powered tools to accelerate campaign execution, enhance personalization, surface predictive insights, and improve marketing performance at scale 
• Collaborative partner who thrives in cross-functional environments and can align diverse stakeholders around shared MarTech goals 
• Systems-oriented: understands how data flows connect across platforms and how architecture decisions affect downstream marketing outcomes 
• Continuous learner who stays current with evolving Adobe capabilities, AI advancements, and digital marketing best practices 

For positions in this location, we offer a base pay of $94,000 - $124,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. . 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are seeking an experienced and strategic Sr. Specialist, Marketing Technology to join our Global Marketing Technology team. This role is designed for a well-rounded professional who combines deep technical expertise across the Adobe Experience Cloud with a strong foundation in digital marketing, data strategy, and marketing operations. 

The successful candidate will bring hands-on proficiency across Marketo Engage, Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), and Adobe Experience Manager (AEM), and more while demonstrating the strategic mindset to connect platform decisions to measurable business outcomes. You will operate at the intersection of technology and marketing, partnering with Campaign, Product, Architecture, and Operations teams to deliver a scalable, compliant, and high-performing MarTech ecosystem. 

This position is ideal for a practitioner who thinks strategically, operates with an automation-first mindset, and actively leverages AI to drive efficiency, personalization, and marketing impact at scale. 

Key Responsibilities: 

Platform Administration and Optimization 

• Administer and optimize Marketo Engage, including Smart Campaigns, lead scoring, lifecycle management, segmentation, and database governance 
• Manage audience creation, data schemas, and segment activation within Adobe Experience Platform (AEP) Real-Time CDP 
• Design and maintain customer journeys in Adobe Journey Optimizer (AJO), ensuring consistent and personalized cross-channel experiences 
• Oversee content components, templates, and digital asset management within Adobe Experience Manager (AEM) 

Data Strategy and Integrations 

• Architect and maintain end-to-end data flows across CRM, CDP, marketing automation, and analytics platforms 
• Enforce data quality standards, identity resolution, and consent management within AEP 
• Manage Marketo to CRM bi-directional sync, Adobe Experience Cloud connectors, and third-party platform integrations 
• Apply ETL (Extract, Transform, Load) concepts and integration patterns to support reliable, scalable data pipelines across the MarTech stack 

Campaign Execution and Digital Marketing 

• Partner with Campaign teams to plan and execute multi-channel programs across email, nurture, events, and paid media 
• Build and optimize automated programs that reduce manual effort and improve campaign velocity and consistency 
• Apply email marketing best practices including deliverability, SPF/DKIM/DMARC configuration, IP warming, dynamic personalization, and A/B testing 
• Monitor and report on platform and campaign performance, surfacing insights to guide continuous optimization 

Governance, Compliance, and Operations 

• Implement and maintain governance frameworks ensuring compliance with GDPR, CASL, CAN SPAM, and CCPA regulations 
• Produce and maintain platform documentation, operational runbooks, and change management processes 
• Develop and manage subscription and consent programs across all marketing channels and platforms 
• Support platform upgrades, sandbox testing, and feature rollouts across the Adobe ecosystem 

Qualifications

• 5 to 8 years of progressive experience in marketing technology or marketing operations 
• Working knowledge of AJO journey design, channel configuration, and campaign management 
• Minimum 3 years in a B2B enterprise tech environment managing complex, multi-platform MarTech ecosystems 
• Familiarity with AEM content management, component authoring, and DAM workflows 
• Proven expertise in Marketo Engage administration across the full platform capability set 
• CRM integration experience  
• Hands-on experience with AEP: data ingestion, Real-Time CDP, identity resolution, and audience activation
• Demonstrated track record implementing data governance and regulatory compliance programs 

Technical Skills 

• Marketo Engage: Email 2.0, Dynamic Content, Tokens, Snippets, Velocity Scripting 
• RESTful API integrations and webhook configuration 
• AEP, AJO, AEM, Adobe Analytics, Customer Journey Analytics and more 
• SQL or equivalent query language for data analysis and validation (must have)
• HTML and CSS for email template and landing page development 
• JavaScript for tracking, form behavior, and API-based integrations 
• Working knowledge of AI and automation tools applied to marketing workflows 

Preferred Education and Certifications

• Bachelor's degree in Marketing, Business, Computer Science, Information Systems, or equivalent experience   
• Marketo Certified Solutions Architect  |  Adobe AEP, AJO, or AEM Certifications  |  ITIL or Agile/Scrum certification 

Beyond technical qualifications, the ideal candidate will demonstrate the following competencies: 

• Strategic thinker who translates platform and data decisions into pipeline impact and revenue outcomes 
• Effective communicator who bridges technical complexity and business requirements across both marketing and engineering stakeholders 
• Applies an automation-first mindset, consistently designing scalable, repeatable processes that reduce manual effort and increase operational efficiency 
• Customer-focused approach to journey design, prioritizing relevance, timing, and privacy across all touchpoints 
• Actively leverages AI-powered tools to accelerate campaign execution, enhance personalization, surface predictive insights, and improve marketing performance at scale 
• Collaborative partner who thrives in cross-functional environments and can align diverse stakeholders around shared MarTech goals 
• Systems-oriented: understands how data flows connect across platforms and how architecture decisions affect downstream marketing outcomes 
• Continuous learner who stays current with evolving Adobe capabilities, AI advancements, and digital marketing best practices 

For positions in this location, we offer a base pay of $94,000 - $124,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. . 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Team

The Customer Excellence Group at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.

Solution Architect - AI & Data, Expert Services

As part of the Expert Services AI Practice, the Solution Architect - AI & Data will serve as a senior strategic and technical lead, reshaping how enterprise organizations adopt AI at the core of their operating models. This role goes beyond implementation — it bridges C-suite advisory, enterprise architecture, and organizational change to deliver lasting transformation outcomes.

The Solution Architect - AI & Data will operate at the intersection of AI strategy, solution architecture, and customer success — leading engagements from transformation vision and use-case definition through architecture design, governance, adoption, and ongoing value realization.

What you will do in this role:

AI Strategy & Transformation Advisory

• Lead enterprise AI transformation engagements — from opportunity identification and business case development through to operating model design and value realization.
• Advise C-suite and senior stakeholders on AI strategy, prioritization frameworks, and transformation roadmaps tailored to their industry, maturity, and risk appetite.
• Facilitate discovery workshops, current-state assessments, and future-state visioning sessions to establish a shared transformation agenda.
• Define AI-enabled target operating models, including process redesign, workforce impact analysis, and governance structures.

Solution Architecture & Delivery Leadership

• Design end-to-end solution architectures spanning Now Assist, AI Agents, Agentic workflows, AI Control Tower, RAG, knowledge graphs, and enterprise integrations (A2A, MCP).
• Lead scoping and solutioning for complex, multi-workload AI engagements — ensuring architectural integrity, scalability, and alignment to customer outcomes.
• Provide hands-on architecture leadership during pilot and early-phase delivery, establishing patterns and standards for broader team execution.
• Develop reusable practice IP: reference architectures, deployment patterns, transformation playbooks, and verticalized use-case catalogs.
• Architect enterprise data catalog strategies using platforms defining target-state designs that align metadata management, data lineage, and governance structures to broader AI and business objectives.
• Define integration patterns and architectural standards for connecting data catalog solutions across heterogeneous enterprise environments — cloud platforms, data warehouses, BI layers, and ServiceNow workflows.

Data Architecture & Catalog Strategy

• Lead the architectural design of enterprise data catalog programs — defining scope, platform selection criteria, governance operating models, and phased adoption roadmaps.
• Advise on the strategic application of knowledge graph concepts, semantic technologies, and ontological frameworks (RDF, SPARQL) to enterprise data and AI use cases.
• Shape data architecture principles and standards that underpin AI readiness — including data lineage, metadata quality, classification taxonomies, and access governance.
• Translate complex data architecture requirements into clear, actionable designs that can be executed by delivery and technical teams.
• Define success metrics and maturity benchmarks for data catalog programs, enabling customers to track progress and demonstrate value to executive stakeholders.

AI Governance, Risk & Responsible AI

• Define and embed AI governance frameworks covering data stewardship, model risk, bias controls, audit trails, and compliance postures.
• Support customers in operationalize responsible AI practices aligned to regulatory requirements and internal policies.
• Establish data governance frameworks that position metadata management, data stewardship, and knowledge graph capabilities as foundational trust layers for enterprise AI programs.
• Guide customers in regulated industries on aligning data catalog and governance architectures to compliance and regulatory obligations, embedding controls into the design rather than as an afterthought.
• Partner with AI Control Tower to establish monitoring, observability, and continuous optimization capabilities post-deployment.

Adoption, Enablement & Change Management

• Lead AI adoption strategies including readiness assessments, stakeholder engagement plans, AI literacy programmers, and change communications.
• Define adoption KPIs and value realization metrics; track and report outcomes; provide consultative guidance for continuous optimization and expansion.
• Coach customer teams to build internal AI capability, reducing dependency and accelerating long-term self-sufficiency.
• Monitor adoption, usage, and value realization metrics post-deployment; provide recommendations for risk mitigation and growth.

Practice Development & Thought Leadership

• Collaborate cross-functionally with Sales, Solution Consulting, Customer Success, Platform, and Product teams to embed AI advisory across the customer lifecycle.
• Build and maintain industry-specific AI advisory playbooks and frameworks — verticalized use-case catalogs, value models, governance templates, and deployment patterns — to support scalable, repeatable delivery.
• Act as a thought-leader internally and externally: contribute to white papers, points-of-view, reference architectures, best-practice guides, and represent the organization at AI forums and customer briefings.
• Support pre-sales by qualifying opportunities, shaping proposals, and presenting transformation vision to executive buyers.

Qualifications

To be successful in this role, you will have

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years of experience in management consulting, enterprise architecture, or a senior technology advisory role, with a demonstrated focus on Artificial Intelligence, Machine Learning, or digital transformation at enterprise scale.
• ServiceNow domain knowledge, including: Now Assist and Generative AI Skills / Skill Kit, AI Agents and Agentic workflows, AI Control Tower, Retrieval-Augmented Generation (RAG), Knowledge Graphs, Agent-to-Agent (A2A), and Model Context Protocol (MCP).
• Proven track record designing and managing complex, multi-stakeholder AI or digital-transformation engagements — including use-case definition, business case development, integration, data strategy, governance, and operational adoption.
• Strong understanding of enterprise data architecture, data quality, knowledge management, integrations, and compliance and regulatory frameworks.
• Demonstrated ability to architect enterprise data catalog and metadata management strategies, with knowledge of platforms.
• Excellent communication and interpersonal skills — ability to articulate technical and business value to C-level executives, align stakeholders, and influence strategic decision-making.
• Experience working in fast-paced, dynamic environments with capability to manage ambiguity and tailor consulting deliverables to different customer maturity levels, from early adopters to AI-ready enterprises.
• Working knowledge of knowledge graph principles, semantic technologies, and standards (RDF, SPARQL) as applied to enterprise data architecture.
• Broad familiarity with the ServiceNow platform and modules (ITSM, CSM, FSM, HRSD, App Engine), ideally including implementation or architecture experience. ServiceNow certifications (Certified System Administrator, Certified Implementation Specialist, Certified Technical Architect) are desirable.
• AI/ML certifications (e.g. AWS Machine Learning Specialty, Google Professional Machine Learning Engineer, or equivalent) are desirable.
• Background in one or more target industries — Financial Services, Healthcare, Public Sector, Manufacturing, or Retail — is highly desirable.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Team

The Customer Excellence Group at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.

Solution Architect - AI & Data, Expert Services

As part of the Expert Services AI Practice, the Solution Architect - AI & Data will serve as a senior strategic and technical lead, reshaping how enterprise organizations adopt AI at the core of their operating models. This role goes beyond implementation — it bridges C-suite advisory, enterprise architecture, and organizational change to deliver lasting transformation outcomes.

The Solution Architect - AI & Data will operate at the intersection of AI strategy, solution architecture, and customer success — leading engagements from transformation vision and use-case definition through architecture design, governance, adoption, and ongoing value realization.

What you will do in this role:

AI Strategy & Transformation Advisory

• Lead enterprise AI transformation engagements — from opportunity identification and business case development through to operating model design and value realization.
• Advise C-suite and senior stakeholders on AI strategy, prioritization frameworks, and transformation roadmaps tailored to their industry, maturity, and risk appetite.
• Facilitate discovery workshops, current-state assessments, and future-state visioning sessions to establish a shared transformation agenda.
• Define AI-enabled target operating models, including process redesign, workforce impact analysis, and governance structures.

Solution Architecture & Delivery Leadership

• Design end-to-end solution architectures spanning Now Assist, AI Agents, Agentic workflows, AI Control Tower, RAG, knowledge graphs, and enterprise integrations (A2A, MCP).
• Lead scoping and solutioning for complex, multi-workload AI engagements — ensuring architectural integrity, scalability, and alignment to customer outcomes.
• Provide hands-on architecture leadership during pilot and early-phase delivery, establishing patterns and standards for broader team execution.
• Develop reusable practice IP: reference architectures, deployment patterns, transformation playbooks, and verticalized use-case catalogs.
• Architect enterprise data catalog strategies using platforms defining target-state designs that align metadata management, data lineage, and governance structures to broader AI and business objectives.
• Define integration patterns and architectural standards for connecting data catalog solutions across heterogeneous enterprise environments — cloud platforms, data warehouses, BI layers, and ServiceNow workflows.

Data Architecture & Catalog Strategy

• Lead the architectural design of enterprise data catalog programs — defining scope, platform selection criteria, governance operating models, and phased adoption roadmaps.
• Advise on the strategic application of knowledge graph concepts, semantic technologies, and ontological frameworks (RDF, SPARQL) to enterprise data and AI use cases.
• Shape data architecture principles and standards that underpin AI readiness — including data lineage, metadata quality, classification taxonomies, and access governance.
• Translate complex data architecture requirements into clear, actionable designs that can be executed by delivery and technical teams.
• Define success metrics and maturity benchmarks for data catalog programs, enabling customers to track progress and demonstrate value to executive stakeholders.

AI Governance, Risk & Responsible AI

• Define and embed AI governance frameworks covering data stewardship, model risk, bias controls, audit trails, and compliance postures.
• Support customers in operationalize responsible AI practices aligned to regulatory requirements and internal policies.
• Establish data governance frameworks that position metadata management, data stewardship, and knowledge graph capabilities as foundational trust layers for enterprise AI programs.
• Guide customers in regulated industries on aligning data catalog and governance architectures to compliance and regulatory obligations, embedding controls into the design rather than as an afterthought.
• Partner with AI Control Tower to establish monitoring, observability, and continuous optimization capabilities post-deployment.

Adoption, Enablement & Change Management

• Lead AI adoption strategies including readiness assessments, stakeholder engagement plans, AI literacy programmers, and change communications.
• Define adoption KPIs and value realization metrics; track and report outcomes; provide consultative guidance for continuous optimization and expansion.
• Coach customer teams to build internal AI capability, reducing dependency and accelerating long-term self-sufficiency.
• Monitor adoption, usage, and value realization metrics post-deployment; provide recommendations for risk mitigation and growth.

Practice Development & Thought Leadership

• Collaborate cross-functionally with Sales, Solution Consulting, Customer Success, Platform, and Product teams to embed AI advisory across the customer lifecycle.
• Build and maintain industry-specific AI advisory playbooks and frameworks — verticalized use-case catalogs, value models, governance templates, and deployment patterns — to support scalable, repeatable delivery.
• Act as a thought-leader internally and externally: contribute to white papers, points-of-view, reference architectures, best-practice guides, and represent the organization at AI forums and customer briefings.
• Support pre-sales by qualifying opportunities, shaping proposals, and presenting transformation vision to executive buyers.

Qualifications

To be successful in this role, you will have

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years of experience in management consulting, enterprise architecture, or a senior technology advisory role, with a demonstrated focus on Artificial Intelligence, Machine Learning, or digital transformation at enterprise scale.
• ServiceNow domain knowledge, including: Now Assist and Generative AI Skills / Skill Kit, AI Agents and Agentic workflows, AI Control Tower, Retrieval-Augmented Generation (RAG), Knowledge Graphs, Agent-to-Agent (A2A), and Model Context Protocol (MCP).
• Proven track record designing and managing complex, multi-stakeholder AI or digital-transformation engagements — including use-case definition, business case development, integration, data strategy, governance, and operational adoption.
• Strong understanding of enterprise data architecture, data quality, knowledge management, integrations, and compliance and regulatory frameworks.
• Demonstrated ability to architect enterprise data catalog and metadata management strategies, with knowledge of platforms.
• Excellent communication and interpersonal skills — ability to articulate technical and business value to C-level executives, align stakeholders, and influence strategic decision-making.
• Experience working in fast-paced, dynamic environments with capability to manage ambiguity and tailor consulting deliverables to different customer maturity levels, from early adopters to AI-ready enterprises.
• Working knowledge of knowledge graph principles, semantic technologies, and standards (RDF, SPARQL) as applied to enterprise data architecture.
• Broad familiarity with the ServiceNow platform and modules (ITSM, CSM, FSM, HRSD, App Engine), ideally including implementation or architecture experience. ServiceNow certifications (Certified System Administrator, Certified Implementation Specialist, Certified Technical Architect) are desirable.
• AI/ML certifications (e.g. AWS Machine Learning Specialty, Google Professional Machine Learning Engineer, or equivalent) are desirable.
• Background in one or more target industries — Financial Services, Healthcare, Public Sector, Manufacturing, or Retail — is highly desirable.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Team

The Customer Excellence Group at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.

Solution Architect - AI & Data, Expert Services

As part of the Expert Services AI Practice, the Solution Architect - AI & Data will serve as a senior strategic and technical lead, reshaping how enterprise organizations adopt AI at the core of their operating models. This role goes beyond implementation — it bridges C-suite advisory, enterprise architecture, and organizational change to deliver lasting transformation outcomes.

The Solution Architect - AI & Data will operate at the intersection of AI strategy, solution architecture, and customer success — leading engagements from transformation vision and use-case definition through architecture design, governance, adoption, and ongoing value realization.

What you will do in this role:

AI Strategy & Transformation Advisory

• Lead enterprise AI transformation engagements — from opportunity identification and business case development through to operating model design and value realization.
• Advise C-suite and senior stakeholders on AI strategy, prioritization frameworks, and transformation roadmaps tailored to their industry, maturity, and risk appetite.
• Facilitate discovery workshops, current-state assessments, and future-state visioning sessions to establish a shared transformation agenda.
• Define AI-enabled target operating models, including process redesign, workforce impact analysis, and governance structures.

Solution Architecture & Delivery Leadership

• Design end-to-end solution architectures spanning Now Assist, AI Agents, Agentic workflows, AI Control Tower, RAG, knowledge graphs, and enterprise integrations (A2A, MCP).
• Lead scoping and solutioning for complex, multi-workload AI engagements — ensuring architectural integrity, scalability, and alignment to customer outcomes.
• Provide hands-on architecture leadership during pilot and early-phase delivery, establishing patterns and standards for broader team execution.
• Develop reusable practice IP: reference architectures, deployment patterns, transformation playbooks, and verticalized use-case catalogs.
• Architect enterprise data catalog strategies using platforms defining target-state designs that align metadata management, data lineage, and governance structures to broader AI and business objectives.
• Define integration patterns and architectural standards for connecting data catalog solutions across heterogeneous enterprise environments — cloud platforms, data warehouses, BI layers, and ServiceNow workflows.

Data Architecture & Catalog Strategy

• Lead the architectural design of enterprise data catalog programs — defining scope, platform selection criteria, governance operating models, and phased adoption roadmaps.
• Advise on the strategic application of knowledge graph concepts, semantic technologies, and ontological frameworks (RDF, SPARQL) to enterprise data and AI use cases.
• Shape data architecture principles and standards that underpin AI readiness — including data lineage, metadata quality, classification taxonomies, and access governance.
• Translate complex data architecture requirements into clear, actionable designs that can be executed by delivery and technical teams.
• Define success metrics and maturity benchmarks for data catalog programs, enabling customers to track progress and demonstrate value to executive stakeholders.

AI Governance, Risk & Responsible AI

• Define and embed AI governance frameworks covering data stewardship, model risk, bias controls, audit trails, and compliance postures.
• Support customers in operationalize responsible AI practices aligned to regulatory requirements and internal policies.
• Establish data governance frameworks that position metadata management, data stewardship, and knowledge graph capabilities as foundational trust layers for enterprise AI programs.
• Guide customers in regulated industries on aligning data catalog and governance architectures to compliance and regulatory obligations, embedding controls into the design rather than as an afterthought.
• Partner with AI Control Tower to establish monitoring, observability, and continuous optimization capabilities post-deployment.

Adoption, Enablement & Change Management

• Lead AI adoption strategies including readiness assessments, stakeholder engagement plans, AI literacy programmers, and change communications.
• Define adoption KPIs and value realization metrics; track and report outcomes; provide consultative guidance for continuous optimization and expansion.
• Coach customer teams to build internal AI capability, reducing dependency and accelerating long-term self-sufficiency.
• Monitor adoption, usage, and value realization metrics post-deployment; provide recommendations for risk mitigation and growth.

Practice Development & Thought Leadership

• Collaborate cross-functionally with Sales, Solution Consulting, Customer Success, Platform, and Product teams to embed AI advisory across the customer lifecycle.
• Build and maintain industry-specific AI advisory playbooks and frameworks — verticalized use-case catalogs, value models, governance templates, and deployment patterns — to support scalable, repeatable delivery.
• Act as a thought-leader internally and externally: contribute to white papers, points-of-view, reference architectures, best-practice guides, and represent the organization at AI forums and customer briefings.
• Support pre-sales by qualifying opportunities, shaping proposals, and presenting transformation vision to executive buyers.

Qualifications

To be successful in this role, you will have

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years of experience in management consulting, enterprise architecture, or a senior technology advisory role, with a demonstrated focus on Artificial Intelligence, Machine Learning, or digital transformation at enterprise scale.
• ServiceNow domain knowledge, including: Now Assist and Generative AI Skills / Skill Kit, AI Agents and Agentic workflows, AI Control Tower, Retrieval-Augmented Generation (RAG), Knowledge Graphs, Agent-to-Agent (A2A), and Model Context Protocol (MCP).
• Proven track record designing and managing complex, multi-stakeholder AI or digital-transformation engagements — including use-case definition, business case development, integration, data strategy, governance, and operational adoption.
• Strong understanding of enterprise data architecture, data quality, knowledge management, integrations, and compliance and regulatory frameworks.
• Demonstrated ability to architect enterprise data catalog and metadata management strategies, with knowledge of platforms.
• Excellent communication and interpersonal skills — ability to articulate technical and business value to C-level executives, align stakeholders, and influence strategic decision-making.
• Experience working in fast-paced, dynamic environments with capability to manage ambiguity and tailor consulting deliverables to different customer maturity levels, from early adopters to AI-ready enterprises.
• Working knowledge of knowledge graph principles, semantic technologies, and standards (RDF, SPARQL) as applied to enterprise data architecture.
• Broad familiarity with the ServiceNow platform and modules (ITSM, CSM, FSM, HRSD, App Engine), ideally including implementation or architecture experience. ServiceNow certifications (Certified System Administrator, Certified Implementation Specialist, Certified Technical Architect) are desirable.
• AI/ML certifications (e.g. AWS Machine Learning Specialty, Google Professional Machine Learning Engineer, or equivalent) are desirable.
• Background in one or more target industries — Financial Services, Healthcare, Public Sector, Manufacturing, or Retail — is highly desirable.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Team

The Customer Excellence Group at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.

Solution Architect - AI & Data, Expert Services

As part of the Expert Services AI Practice, the Solution Architect - AI & Data will serve as a senior strategic and technical lead, reshaping how enterprise organizations adopt AI at the core of their operating models. This role goes beyond implementation — it bridges C-suite advisory, enterprise architecture, and organizational change to deliver lasting transformation outcomes.

The Solution Architect - AI & Data will operate at the intersection of AI strategy, solution architecture, and customer success — leading engagements from transformation vision and use-case definition through architecture design, governance, adoption, and ongoing value realization.

What you will do in this role:

AI Strategy & Transformation Advisory

• Lead enterprise AI transformation engagements — from opportunity identification and business case development through to operating model design and value realization.
• Advise C-suite and senior stakeholders on AI strategy, prioritization frameworks, and transformation roadmaps tailored to their industry, maturity, and risk appetite.
• Facilitate discovery workshops, current-state assessments, and future-state visioning sessions to establish a shared transformation agenda.
• Define AI-enabled target operating models, including process redesign, workforce impact analysis, and governance structures.

Solution Architecture & Delivery Leadership

• Design end-to-end solution architectures spanning Now Assist, AI Agents, Agentic workflows, AI Control Tower, RAG, knowledge graphs, and enterprise integrations (A2A, MCP).
• Lead scoping and solutioning for complex, multi-workload AI engagements — ensuring architectural integrity, scalability, and alignment to customer outcomes.
• Provide hands-on architecture leadership during pilot and early-phase delivery, establishing patterns and standards for broader team execution.
• Develop reusable practice IP: reference architectures, deployment patterns, transformation playbooks, and verticalized use-case catalogs.
• Architect enterprise data catalog strategies using platforms defining target-state designs that align metadata management, data lineage, and governance structures to broader AI and business objectives.
• Define integration patterns and architectural standards for connecting data catalog solutions across heterogeneous enterprise environments — cloud platforms, data warehouses, BI layers, and ServiceNow workflows.

Data Architecture & Catalog Strategy

• Lead the architectural design of enterprise data catalog programs — defining scope, platform selection criteria, governance operating models, and phased adoption roadmaps.
• Advise on the strategic application of knowledge graph concepts, semantic technologies, and ontological frameworks (RDF, SPARQL) to enterprise data and AI use cases.
• Shape data architecture principles and standards that underpin AI readiness — including data lineage, metadata quality, classification taxonomies, and access governance.
• Translate complex data architecture requirements into clear, actionable designs that can be executed by delivery and technical teams.
• Define success metrics and maturity benchmarks for data catalog programs, enabling customers to track progress and demonstrate value to executive stakeholders.

AI Governance, Risk & Responsible AI

• Define and embed AI governance frameworks covering data stewardship, model risk, bias controls, audit trails, and compliance postures.
• Support customers in operationalize responsible AI practices aligned to regulatory requirements and internal policies.
• Establish data governance frameworks that position metadata management, data stewardship, and knowledge graph capabilities as foundational trust layers for enterprise AI programs.
• Guide customers in regulated industries on aligning data catalog and governance architectures to compliance and regulatory obligations, embedding controls into the design rather than as an afterthought.
• Partner with AI Control Tower to establish monitoring, observability, and continuous optimization capabilities post-deployment.

Adoption, Enablement & Change Management

• Lead AI adoption strategies including readiness assessments, stakeholder engagement plans, AI literacy programmers, and change communications.
• Define adoption KPIs and value realization metrics; track and report outcomes; provide consultative guidance for continuous optimization and expansion.
• Coach customer teams to build internal AI capability, reducing dependency and accelerating long-term self-sufficiency.
• Monitor adoption, usage, and value realization metrics post-deployment; provide recommendations for risk mitigation and growth.

Practice Development & Thought Leadership

• Collaborate cross-functionally with Sales, Solution Consulting, Customer Success, Platform, and Product teams to embed AI advisory across the customer lifecycle.
• Build and maintain industry-specific AI advisory playbooks and frameworks — verticalized use-case catalogs, value models, governance templates, and deployment patterns — to support scalable, repeatable delivery.
• Act as a thought-leader internally and externally: contribute to white papers, points-of-view, reference architectures, best-practice guides, and represent the organization at AI forums and customer briefings.
• Support pre-sales by qualifying opportunities, shaping proposals, and presenting transformation vision to executive buyers.

Qualifications

To be successful in this role, you will have

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years of experience in management consulting, enterprise architecture, or a senior technology advisory role, with a demonstrated focus on Artificial Intelligence, Machine Learning, or digital transformation at enterprise scale.
• ServiceNow domain knowledge, including: Now Assist and Generative AI Skills / Skill Kit, AI Agents and Agentic workflows, AI Control Tower, Retrieval-Augmented Generation (RAG), Knowledge Graphs, Agent-to-Agent (A2A), and Model Context Protocol (MCP).
• Proven track record designing and managing complex, multi-stakeholder AI or digital-transformation engagements — including use-case definition, business case development, integration, data strategy, governance, and operational adoption.
• Strong understanding of enterprise data architecture, data quality, knowledge management, integrations, and compliance and regulatory frameworks.
• Demonstrated ability to architect enterprise data catalog and metadata management strategies, with knowledge of platforms.
• Excellent communication and interpersonal skills — ability to articulate technical and business value to C-level executives, align stakeholders, and influence strategic decision-making.
• Experience working in fast-paced, dynamic environments with capability to manage ambiguity and tailor consulting deliverables to different customer maturity levels, from early adopters to AI-ready enterprises.
• Working knowledge of knowledge graph principles, semantic technologies, and standards (RDF, SPARQL) as applied to enterprise data architecture.
• Broad familiarity with the ServiceNow platform and modules (ITSM, CSM, FSM, HRSD, App Engine), ideally including implementation or architecture experience. ServiceNow certifications (Certified System Administrator, Certified Implementation Specialist, Certified Technical Architect) are desirable.
• AI/ML certifications (e.g. AWS Machine Learning Specialty, Google Professional Machine Learning Engineer, or equivalent) are desirable.
• Background in one or more target industries — Financial Services, Healthcare, Public Sector, Manufacturing, or Retail — is highly desirable.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. 

Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt.

Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award. 

In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s leading workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work.
 

By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business. 

Come join us!


ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Role

Are you up for an exciting challenge? Picture yourself scaling and optimizing a cutting-edge Generative AI product that offers instant assistance to enterprise users. Ever wondered how to apply abstraction, scalability, and optimization to a dynamic, probabilistic, and generative conversational system? If so, we invite you to join our Conversation Engine team. At our company, you'll have the unique opportunity to work at the core of Moveworks Generative AI product. Your main focus will be scaling and optimizing it to meet the growing demands of the enterprise solution space. Take a look at our recent posts (Moveworks Live, Creator Studio) on Moveworks’s groundbreaking solutions for enterprise AI. As pioneers in enterprise AI, we don't follow a set formula for building the next solution. Instead, we encourage you to bring your innovative ideas and imagination to solve unsolved problems. You'll collaborate closely with machine learning experts and cross-functional teams, rapidly iterating over new ideas, and leveraging user behavior data to make informed decisions. Your challenge will be to scale and optimize our conversation engine to support hundreds of millions of users, across multiple chat channels and use cases, and enhance our end-to-end product infrastructure with the utmost engineering quality and robustness.

What you get to do in this role
 

• Construct an extensive product infrastructure, complete with user-friendly interfaces that empower engineers and configurators to effortlessly customize and optimize generative AI models. This includes collecting data and feedback, adapting to diverse enterprise use cases and business contexts, and delivering domain-specific conversational experiences.
• Design scalable API abstractions for our conversation platform, which supports all popular chat clients (for example, MSTeams, Slack, and Web) and offers a neutral API for developing other parts of the engineering system.
• Optimize the dialog engine to accommodate a wide range of conversational features, leveraging private domain knowledge unique to each enterprise customer in the cloud, and enable real-time multilingual translation. You will achieve this with minimal memory footprint, low latency, and streamlined development process for application engineers.
• Champion the best practices for coding patterns, API design, scalability, robustness, and optimization. Foster a culture of excellence and continuous improvements among fellow engineers.
• Provide comprehensive insights and visibility into the performance of our conversational AI product. This involves implementing a robust logging and tracing framework, user-friendly debugging and triaging tools, and automated metrics for efficient monitoring and analysis.
• Collaborate closely with ML engineers, application engineers, product teams, and customer support teams to drive the development of new features and scalability initiatives.

Qualifications

To be successful in this role you have

• A strong foundation in computer science and software engineering, coupled with expertise in building scalable systems.
• A deep understanding of clean, modular, and scalable API design. You have the ability to champion best coding practices and influence fellow engineers to uphold high standards of code quality and craftsmanship.
• A passion for optimizing systems and improving performance. You are well-versed in tracing, logging, and metrics frameworks, and possess a systematic approach to quickly identify and resolve latency bottlenecks, race conditions, and throughput limitations.
• The ability to independently research new requirements and develop innovative solutions. You thrive in an environment of fast-paced coding and execution, embracing rapid iterations to deliver results.
• Strong communication skills to effectively articulate rationales and design approaches. You have a cross-functional awareness that enables you to collaborate seamlessly with various teams.
• A bachelor's degree or higher in computer science or a related field, demonstrating your academic foundation in the field.
• 5+ years of professional development experience, specifically in building systems at scale.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

The CEG Expert Services team at ServiceNow works with our customers and partners to help them achieve their business outcomes by providing prescriptive guidance. You will manage a team of consultants who will be focused on driving adoption, customer satisfaction and ultimately help our customers realize maximum business value from their investment in the ServiceNow platform, specifically the Customer Workflow portfolio of solutions, which includes Customer Service Management, Field Service Management, Sales and Order Management, and Industry Workflows. 

This position will manage a team of consultants across APAC, and reports to the APAC ES CRM & Industries leader.  

What You Get to Do in This Role 

• Develop and lead a team of CRM&I-focused consultants, fostering growth, enablement, and professional development. 
• Champion customer transformation, designing and architecting ServiceNow and CRM&I solutions that align with business needs and industry best practices to drive measurable outcomes. 
• Provide strategic and technical leadership to customers, partners, and internal teams, driving the adoption of best practices in ServiceNow architecture and development, focusing on scalability, performance, and maintainability. 
• Contribute to billable work (20% utilisation target), ensuring hands-on engagement in complex projects. 
• Drive a culture of collaboration, knowledge sharing, and continuous learning within the team. 
• Support business development and go-to-market efforts, including pre-sales, scoping, and proposal development. 
• Partner with internal teams—Product, Sales, Enablement—to align delivery capability and methodology with broader ServiceNow objectives developing and refining service offerings and best practices and feedback on go-to-market activities and product implementations.

Key Performance Measurements 

• Contribution to professional services business outcomes (revenue, etc.). 
• Team productivity and billable utilisation. 
• Customer satisfaction scores and project business impact. 
• Product consumption and/or adoption 
• Talent development and team growth. 
• Readiness and capability building within the team. 
• Driving innovation and adoption in ServiceNow deployments. 

Qualifications

To be successful in this role you have:

Leadership & People Development 

• Proven leadership experience in a professional services environment. 
• Ability to inspire, mentor, and develop diverse teams in technical and business domains. 
• Experience managing teams or leading large-scale customer engagements. 
• Strong relationship-building skills with internal teams, partners, and customers. 
• Commitment to fostering an inclusive and equitable workplace, valuing diverse perspectives.

Consulting & Delivery Experience 

• 10+ years in a consulting or professional services role with a focus on enterprise-wide business transformation solutions. 
• Industry domain expertise and experience working with customers in 1 or more of the following industry verticals - Telecommunications, Banking/Financial Services, Healthcare, Government. 
• Strong problem-solving mindset, focused on transformation and measurable business value. 
• Experience with Now Create, Agile frameworks, or similar methodologies. 
• Comfort engaging with executive and senior stakeholders, with a track record of distilling customer needs to provide prescriptive guidance and direction on their business transformation, while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems.

Technical Expertise 

• Experience in SaaS platforms, enterprise architecture, or digital transformation.
• Technical delivery experience with ServiceNow, ideally in CRM & Industry workflows, or other CRM&I related offerings.
• Certifications in Salesforce (e.g., Service Cloud Consultant, Architect) and/or ServiceNow (e.g., Certified System Administrator, Certified Application Developer) are preferred. 
• Maintain skills/certifications on CSM (Customer Service Management) and/or FSM (Field Services Management) and/or Industry product offerings such as Telecommunications, Financial Services, HealthCare and Life Sciences for CRM & Industry Workflows and continuous learning in the ServiceNow ecosystem and Industry verticals.
• Minimum of 5 years of experience developing enterprise architectures and technical roadmaps with integrations with Customer Facing Portals, Core Case Management Systems, Transactional Based Systems, Document Management Platforms, Data Warehouses, etc. 
• Strong understanding of industry specific systems architecture, security, use cases, workflows, personas, industry standards, compliance and regulatory requirements (Ex. HIPPA, PHI, PII, KYC, AML, PCI DSS, Reg E, Reg Z, etc.) typically found in the ndustry ecosystems. 
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 

Other Qualities That Will Help You Succeed 

• A transformation mindset, focused on delivering long-term business impact. 
• Strong communication skills, with the ability to simplify complex concepts. 
• Passion for driving innovation and continuous improvement. 
• Ability to foster collaboration within a diverse team. 

Additional Information 

• Travel requirements will vary based on business needs. 

JV20

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. . 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow is seeking a Senior Partner Manager for its Indian GSI Cluster to lead strategic relationships with four of the world's most influential global system integrators: HCL Tech, Tata Consultancy Services (TCS), Wipro, and Cognizant. Each of these partners holds Elite Partner status with ServiceNow and collectively represents significant sourced, influenced, and co-delivered revenue across EMEA.

This is a high-impact, high-visibility role sitting within the Global Partners & Channels (GPC) organisation. You will own the end-to-end commercial and strategic relationship for your assigned Indian GSIs across EMEA, working in close alignment with global GPM leaders, field sales, alliances, and partner success teams. You will be the primary orchestrator for joint business planning, GTM execution, pipeline development, AI practice enablement, and executive engagement across your partner portfolio.

What You Get to Do in This Role

Strategic Partnership Leadership

• Own and advance the 360° partner relationship across all four Indian GSIs — encompassing sell-to, sell-with, and sell-through motions within EMEA North .
• Develop and execute multi-year Joint Business Plans (JBPs) with each partner, including shared revenue targets, solution area focus, and governance cadences.
• Serve as the primary executive relationship owner, driving C-suite and VP-level interlocks between ServiceNow leadership and Indian GSI senior stakeholders.
• Manage potential conflicts and competing priorities across partner accounts with diplomacy and commercial acumen, escalating where appropriate.

Revenue & Pipeline Development

• Drive sourced and influenced pipeline across the EMEA territory through active joint pursuit of new logos and expansion opportunities with HCL Tech, TCS, Wipro, and Cognizant.
• Achieve quarterly and annual bookings targets (NNACV) aligned to partner-sourced, co-sell, and resell motions.
• Conduct territory and account planning sessions with field sales teams to identify and prioritize top pursuits where Indian GSI delivery capability adds competitive advantage.
• Manage pipeline rigour via NowSell/CRM: maintain accurate forecasting, deal stage hygiene, and regular commit/upside reporting to GPC leadership.
• Lead deal-level engagement on 'must win' opportunities, coordinating internal resources, solution consultants, and executive sponsors as required.

Go-To-Market Execution

• Define and execute joint GTM motions aligned to ServiceNow's platform story — with specific focus on AI & Automation, CRM, ITSM/ITOM, and industry-specific workflows.
• Collaborate with Indian GSI practice leads to build differentiated joint solutions and accelerators that can be taken to market in EMEA accounts.
• Align regional GTM activity with global GPM strategies for each Indian GSI, acting as the EMEA regional voice in global partner governance forums.
• Drive co-marketing activities including partner-led demand generation campaigns, joint events, and thought leadership content relevant to EMEA markets.
• Support and enable ServiceNow field AEs on differentiating each Indian GSI partner's capabilities to drive more informed customer conversations.

Partner Enablement & Practice Development

• Accelerate ServiceNow practice growth within each Indian GSI, particularly across AI & Automation, Now Assist, and agentic workflow capabilities.
• Drive partner certification, accreditation, and technical capability investments — coordinating with Partner Success and Learning teams.
• Identify gaps in partner delivery capability and work with internal teams to build targeted enablement plans that expand each partner's addressable ServiceNow scope.
• Support HCL, TCS, Wipro, and Cognizant in developing repeatable ServiceNow-powered service offerings (MSSPs, managed workflows, vertical IP) for EMEA customers.

Governance, Reporting & Stakeholder Management

• Chair and facilitate quarterly business reviews (QBRs) with each Indian GSI, presenting performance against joint targets, pipeline health, and next-period priorities.
• Maintain structured governance rhythms: monthly operational syncs, pipeline reviews, and executive interlocks for each partner.
• Report regularly to EMEA GPC leadership on partner performance, strategic developments, and risk/opportunity flags across the Indian GSI cluster.
• Act as internal champion and voice-of-partner for HCL Tech, TCS, Wipro, and Cognizant — advocating for their needs across ServiceNow product, marketing, and sales organisations.

Qualifications

To be successful in this role you have:

• 10+ years of experience in partner management, alliances, channel sales, or business development within enterprise software, SaaS, or cloud environments.

• Demonstrated experience managing strategic relationships with one or more Indian GSIs (HCL Tech, TCS, Wipro, Cognizant) in a vendor-side alliance or partner management capacity.

• Proven track record of building and executing joint business plans that deliver measurable sourced and influenced revenue.

• Strong understanding of GSI operating models, delivery hierarchies, and how practice-level decisions translate to revenue outcomes.

• Experience working across sell-to, sell-with, and sell-through motions within a complex, matrixed partner ecosystem.

• Excellent executive presence and ability to engage credibly with CXO, VP, and practice leadership stakeholders at partner organisations.

• Fluency in English; strong written and verbal communication skills.

• ServiceNow platform knowledge — working familiarity with ITSM, ITOM, CSM, HR, App Engine, or Now Assist AI capabilities.

• Prior experience in a SaaS company's alliances or channel organisation, managing multi-million dollar partner-sourced revenue targets.

• Familiarity with EMEA commercial dynamics and how Indian GSIs structure their EMEA delivery and sales teams.

• Experience with AI-led GTM narratives and the ability to position platform AI (Now Assist, agentic workflows) within partner conversations.

• Bachelor's degree required; MBA or equivalent postgraduate qualification is a strong plus.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Solution Sales Manager will oversee market success of ServiceNow's Data & AI products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:  

The Solution Sales Manager supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.

• Support territory strategy and planning to improve vertical agreement, account use case targeting and execution
• Provide input to AE during the account planning process based on territory strategy and recommendation
• Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
• Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
• Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
• Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
• Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
• Champion diversity and belonging to contribute to an open and inclusive environment

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 7+ years knowledge on return on investment of specialty solutions area to lead solution win
• Experience as an AE, or in alternative sales/ customer service role
• Understanding of business sales processes
• Travel required: 30-50%

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow is hiring a Partner Business Development Manager for CRM and AI in Asia , sitting within the Global Partnerships & Channels team. This is a quota-carrying individual contributor role focused on building partner-sourced (NNACV) pipeline through all routes to market for ServiceNow CRM and AI.  

You will recruit, activate, and grow a focused set of Asia partners who can drive sourced revenue and build sustainable CRM and AI practices on ServiceNow. The primary measure of success is partner-sourced new logo and expansion revenue, not influenced pipeline. 

The ideal candidate brings 10+ years of partner business development experience with a deep track record of GTM success and expertise across Built on solutions and ServiceNow RTM’s. Familiarity with  enterprise and public sector partner ecosystem is essential. 

What You'll Do 

• Recruit and activate partners where ServiceNow CRM and AI are embedded in partner-owned managed services and customer solutions. 
• Build joint business cases with partners for embedding Now Next CRM, CSM, and AI Agent capabilities into their service offerings prioritising deals that generate partner-sourced NNACV. 
• Develop commercial frameworks with partners (resell, co-sell, and embedded licensing structures) that incentivise sourced revenue generation over influenced activity. 
• Drive partner activation from recruitment to first sourced deal closed tracking time-to-revenue as a core KPI. 

CRM Practice Building 

• Guide selected focus CRM partners through building a credible, billable CRM and AI practice on ServiceNow including practice design, go-to-market positioning, technical bench development (credentials and certifications), and customer reference creation. 
• Enable partners to position and sell Now Next CRM, AI Agents, and Now Assist as differentiated alternatives to Salesforce and Microsoft Dynamics particularly in mid-market and public sector accounts. 
• Support partners in building AI adoption plans for their customers, helping them drive utilisation of Now Assist and agentic AI capabilities post-sale as part of a managed service or practice offering. 
• Develop joint solution plays with partners that combine ServiceNow CRM with adjacent capabilities (CCaaS integration, FSM, CSM, CPQ) for industry verticals. 

Pipeline Development and Revenue 

• Own the partner-sourced pipeline target and report on NNACV contribution from partner-initiated opportunities. 
• Collaborate with field sales (AEs, CRM BDMs, solution consultants) on joint account planning and opportunity co-pursuit, ensuring partners are commercially credited for sourced opportunities. 
• Maintain accurate pipeline visibility in Dynamics 365, including partner account records, opportunity co-registration, and deal progression tracking. 
• Identify and convert Salesforce CPQ displacement opportunities through partner channels, leveraging end-of-sale timing as a recruitment and pipeline trigger. 

Partner Recruitment and Ecosystem Development 

• Recruit, onboard and ramp up identified new partners 
• Manage partner pipeline across three tiers (Strategic, Growth, Recruit) and apply structured activation plans to move partners from enrolled to revenue-generating within defined timeframes. 
• Engage with the ServiceNow partner portal, deal registration processes, and partner program benefits to maximise partner commercial incentives. 

AI Adoption and Enablement 

• Act as the CRM and AI subject matter expert for partners and GPC team coaching partners and internal team on Now Assist positioning, agentic AI use cases, and AI adoption playbooks for their customers. 
• Help partners develop repeatable delivery accelerators and reference architectures for CRM and AI implementations, reducing time-to-value for their customers and improving practice margins. 
• Enable partners to build customer success motions around AI adoption, including usage benchmarking, levers for driving consumption, and executive value reporting. 
• Represent partner needs back to the global CRM and AI product teams, feeding market intelligence on partner capability gaps, competitive dynamics, and product roadmap priorities. 

Market Intelligence and Competitive Positioning 

• Monitor competitive partner ecosystems to identify displacement and recruitment opportunities. 
• Provide competitive intelligence on CRM-CCaaS convergence trends, partner program changes, and emerging partner business models in the market. 
• Maintain up-to-date partner account intelligence in Dynamics 365, documenting partner credentials, capability assessments, active pipeline, and competitive context. 

Qualifications

Required 

• 10+ years of experience in partner business development, channel sales, or ISV/enterprise software alliances within the market. 
• Demonstrated success in Embedded Service Provider (ESP) or Build route-to-market models where partners embed software capabilities into managed services or customer solutions and drive sourced revenue. 
• Strong track record building and activating CRM, CCaaS, or enterprise software practices with partners, including joint GTM planning, commercial structuring, and pipeline creation. 
• Deep familiarity with partner ecosystem including major SIs, MSPs, and CCaaS providers active in Asia and Korea.  
• Experience working with CRM platforms (ServiceNow, Salesforce, Microsoft Dynamics) and understanding of how partners build, monetise, and differentiate CRM practices. 
• Commercially sharp: able to build and present partner business cases, model revenue share structures, and negotiate partner commercial agreements. 
• Proven ability to collaborate across matrixed field organisations working with field AEs, solution consultants, product specialists, and marketing to drive co-sell and sourced pipeline. 
• Excellent communication and executive presence able to engage credibly with C-level partner executives and articulate ServiceNow's CRM and AI value proposition. 

Highly Desirable 

• Knowledge of AI agent platforms, Now Assist, and agentic AI capabilities and how partners can build AI adoption practices and managed services on top of them. 
• Experience with CCaaS platforms and how they integrate with CRM solutions in enterprise and public sector deployments. 
• Track record of competitive partner recruitment 
• Familiarity with ServiceNow partner program mechanics including deal registration, tier requirements, and the 4 C's  (Competency, Capability, Customer Success). 
• Experience in public sector or regulated industries where data sovereignty and compliance considerations influence partner and technology selection. 

How Success Is Measured 

This is a quota-carrying role. Primary measure is partner-sourced NNACV.  

Additional Requirements 

• Willingness to travel up to 40% within Asia and occasionally to Singapore/global partner events. 
• English fluency required. 

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Role Overview 

ServiceNow is hiring a Director, Strategic Partnership (APAC) a quota-carrying individual contributor role within the Global Partnerships & Channels (GPC) team focused on building partner-sourced (NNACV) pipeline across all routes to market for ServiceNow CRM and AI. 

You will recruit, activate, and grow CRM partners across APAC to drive sourced revenue and build sustainable CRM and AI practices on ServiceNow; co-selling and co-delivering with our partner ecosystem and ServiceNow field sales to accelerate clients’ digital transformation on Now Next CRM, AI Agents, and Now Assist. 

This is a high-profile position providing a significant platform for business impact within ServiceNow’s APAC GPC organisation. The primary measure of success is partner-sourced NNACV closed across all routes to market — resell, co-sell, MSP sell-through, and embedded solutions.

Job Description

What you get to do in this role:

Joint Planning & Governance: 

• Build strategic multi-year joint plans with APAC CRM partners — focused on sourced co-sell, embedded routes to market, launch, enablement, and co-marketing. 

• Drive alliance operational rigour and business review governance with ServiceNow and partner executives — establishing regional QBR cadence aligned to GPC rhythm. 

• Establish and enable world-class joint engagement in the APAC market for BFSI and industry solutions across CRM and AI. 

Partner Recruitment & Ecosystem Development: 

• Recruit, onboard, and activate CRM-native/Built-On partners with priority focus on BFSI specialists, MRD / Manufacturing CRM practices, and AI-led firms; where ServiceNow CRM and AI are embedded in partner-owned managed services and customer solutions. 

• Manage the partner portfolio across three tiers (Strategic, Growth, Recruit) with structured activation plans, tracking time-to-first-sourced-deal as a core KPI. 

• Engage with the ServiceNow partner portal, deal registration processes, and partner program benefits to maximise commercial incentives. 

CRM and AI Practice Building: 

• Guide focus CRM partners in building credible, billable CRM and AI practices on ServiceNow,  practice design, go-to-market positioning, technical bench development (credentials and certifications), and customer reference creation. 

• Enable partners to position and sell Now Next CRM, AI Agents, and Now Assist as differentiated alternatives to Salesforce and Microsoft Dynamics; particularly in BFSI, TMT, and Manufacturing / Retail accounts. 

• Build joint business cases for embedding Now Next CRM, CSM, and AI Agent capabilities into managed services — with commercial frameworks (resell, co-sell, embedded licensing) that incentivise sourced revenue over influenced activity. 

• Develop joint solution plays with partners that combine ServiceNow CRM with adjacent capabilities (CCaaS integration, FSM, CSM, CPQ) for industry verticals. 

Pipeline Development & Revenue: 

• Own the APAC partner-sourced NNACV target and lead deal-level collaboration with ServiceNow field sales (AEs, CRM BDMs, solution consultants) on joint account planning and co-pursuit; ensuring partners are commercially credited for sourced opportunities. 

• Drive cross-functional engagement with field sales, solution specialists, pre-sales, and customer outcome services teams to drive accelerated pipeline expansion and showcase wins. 

• Maintain accurate pipeline visibility in Dynamics 365; partner account records, opportunity co-registration, and deal progression tracking. 

• Identify and convert competitive CPQ displacement opportunities through partner channels, leveraging end-of-sale timing as a recruitment and pipeline trigger. 

AI Adoption & Enablement: 

• Act as the CRM and AI subject matter expert; coaching for partners and internal teams on Now Assist positioning, agentic AI use cases, and AI adoption playbooks. 

• Help partners develop repeatable delivery accelerators and customer success motions around AI adoption; usage benchmarking, consumption levers, and executive value reporting. 

• Represent APAC partner needs back to global CRM and AI product teams; capability gaps, competitive dynamics, and product roadmap priorities. 

Market Intelligence & Competitive Positioning: 

• Monitor competitive partner ecosystems and CRM-CCaaS convergence trends to identify displacement and recruitment opportunities across APAC. 

• Maintain partner account intelligence in Dynamics 365; credentials, capability assessments, active pipeline, and competitive context.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry

  Required 

• 10+ years of experience in partner sales driving sourced NNACV across APAC. 

• Demonstrated success in Embedded Service Provider (ESP) or Build route-to-market models; where partners embed software capabilities into managed services or customer solutions and drive sourced revenue. 

• Strong track record building and activating CRM, CCaaS, or ENT software practices with partners: joint GTM planning, commercial structuring, and pipeline creation. 

• Deep familiarity with the APAC partner ecosystem including major SIs (TCS, Infosys, Wipro, HCL, Tech Mahindra), GSIs (Accenture, Deloitte, KPMG, Capgemini), India-domiciled MSPs (Tata Communications, NTT India, Coforge, Genpact), and BFSI-focused CRM specialists. 

• Experience working with CRM platforms (Salesforce, Microsoft Dynamics) & understanding of how partners build, monetise & differentiate CRM practices. 

• Commercially sharp; able to build and present partner business cases, model revenue share structures, and negotiate partner commercial agreements. 

• Proven ability to collaborate across matrixed field organisations; working with field AEs, solution consultants, product specialists, and marketing to drive co-sell and sourced pipeline. 

• Excellent communication and executive presence; able to engage credibly with C-level partner executives and articulate ServiceNow’s CRM and AI value proposition. 

• Highly Desirable 

• Knowledge of AI agent platforms, Now Assist, and agentic AI capabilities and how partners can build AI adoption practices and managed services on top of them. 

• Experience with CCaaS platforms and how they integrate with CRM solutions in enterprise and BFSI deployments (Genesys, NICE, Tata Communications, Avaya, AWS Connect). 

• Track record of competitive partner recruitment and Salesforce / Microsoft Dynamics partner conversion in the APAC market. 

• Familiarity with ServiceNow partner program mechanics including deal registration, tier requirements, and the 4 C’s (Competency, Capability, Customer Success). 

• Experience in BFSI, TMT, or Manufacturing where Digital Stack relevance (Aadhaar / UPI / Account Aggregator), data residency, and RBI / SEBI / IRDAI compliance considerations influence partner and technology selection. 

• Additional Requirements 

• Willingness to travel up to 40% within India & APAC when required. 

• English fluency required. 

JV20

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. . 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

The Advanced Technology Group (ATG) at ServiceNow is a customer-focused innovation group building intelligent software and smart user experiences using existing and latest advanced technologies to enable end-to-end, industry-leading work experiences for customers. We are a group of researchers, applied scientists, engineers, and product managers with a dual mission. We build and evolve the AI platform, and partner with teams to build products and end-to-end AI-powered work experiences. In equal measure, we lay the foundations, research, experiment, and de-risk AI technologies that unlock new work experiences in the future.

You will play a major part in building AI and Machine Learning (ML) solutions that transform the user experience and workflow efficiency of enterprise services. Traditional analytical tools tend to require a technically knowledgeable user to produce even simple results. We are taking a completely fresh approach with the expectation that any user, regardless of technical knowledge, can use the AI/ML solutions we develop to operate the services in the enterprise setting in a thoughtful and scalable manner. We are just getting started with our early-adopter customers and we need your help in building and making available an amazing range of solutions to our 5k+ enterprise customers around the world.

• Build the best cloud-based AI/ML solutions to power intelligent enterprise services
• Collaborate daily with a team of like-minded developers, product managers and quality engineers to produce quality software
• Work with product owners to understand detailed requirements and own your code from design, implementation, testing and delivery of high-quality solutions to our users

Qualifications

To be successful in this role you have:

• Expertise in Java or Python, OOP, Design Patterns, time and space-efficient algorithms
• Experience building new products that use challenging algorithms
• Expertise in coding efficient, object-oriented, modularized and quality software
• Knowledge of core AI/ML techniques and algorithms
• Knowledge of unit testing, profiling, and code tuning

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:  

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

下記が採用しているチームの概要となります

Technology Service Management / Employee & Customer Management (TSM/ECM)

ServiceNowプラットフォーム上で動作するアプリケーション層（ITSM等）の問題を解決します。

Javascript,SQL（クエリ）の知識が必要。Javaの知識やアプリケーションのデバッグ経験があるとプラス

Qualifications

Qualifications and technical skills that will lead to success: 

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 2+ years customer facing technical support experience
• Ability to troubleshoot difficult technical issues with ease and complexity
• Ability to read basic Java/JavaScript code
• Basic knowledge of SQL
• Personal commitment to quality and customer service

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are seeking a motivated Business Development Representative (BDR) to help generate meetings that convert to qualified opportunities to support early-stage pipeline growth. This role focuses on learning core prospecting and outreach techniques, that engage buying group members and develop foundational knowledge of ServiceNow.

The BDR engages prospective buying groups through structured outreach activities, qualifies meeting interest using defined guidelines, documents interactions accurately, and hands off qualified meetings to the GTM team (s) for opportunity validation. In addition to engaging buying groups, the BDR is also responsible for follow-up across strategic marketing events.

Please note that this role is not eligible for employment-based sponsorship.

What you get to do in this role:

• Engages current and future clients through phone, email, and social—and connects with key contacts using approved messaging and defined qualification criteria.
• Apply basic problem-solving techniques to assess client needs and determine appropriate next steps based on defined criteria.
• Have consistent engagement and collaboration with the Global Business Acceleration (GBA) management team, Development team and GTM team(s).
• Amplify brand approved generated content with prospective customers to deliver a connected, personalized experience.
• Keep all engagement and follow-up activities accurately documented across ServiceNow internal systems to support clear reporting and forecasting.
• Participate in development simulations, participation in-person competitions, and meet KPI expectations

Qualifications

To be successful in this role you have:

• High school diploma or GED equivalent required
• Strong verbal and written communication skills and the ability to learn and apply standard outreach and qualification practices.
• Relationship-building and interpersonal skills with the ability to collaborate effectively with peers, sales partners, marketing, renewals, development teams, and GBA leadership.
• High motivation, curiosity, and openness to coaching and feedback.
• A resilient work ethic; reliable, confident, collaborative, driven, and coachable.
• Willingness to learn AI-native tools and innovate on how they’re used to enhance outreach, prioritization, and daily workflows.
• Strong organization and attention to detail with the ability to follow established processes for documenting activities and managing follow-ups.
• Ability to influence others and convey a sense of urgency to drive issues to closure.
• A basic understanding of cloud computing and SaaS concepts, or the willingness to learn quickly.
• Ability to participate in development simulations, in-person messaging activities, and meet defined performance and metrics expectations.
• Interest in building customer relationships, qualifying opportunities, and contributing to early-stage pipeline that drives company revenue.
• Commitment to full participation in Global Business Acceleration development tracks to launch an enduring career at ServiceNow within 48 months.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

You will lead the development and execution of the regional media strategy, ensuring alignment with Global Center of Excellence (COE) standards while tailoring activations to local market dynamics. This role embeds buyer-group-led media strategies into holistic planning, maximizing pipeline impact and accelerating account-based growth across the region.

Reporting to the Regional Director of Media, this leader serves as the primary regional point of contact for the Media Agency of Record. They oversee regional budget governance, executional excellence, compliance, and cultural relevance across all paid media touchpoints in support of integrated marketing campaigns.

Key Responsibilities

Strategic Leadership & Planning

• Define and lead the regional media strategy and channel mix for an assigned global region, optimizing investments across complex B2B buyer journeys.

• Ensure regional programs reflect Global COE strategy while accelerating buyer-group pipeline velocity and achieving regional business and brand KPIs.

• Champion highly targeted Buyer Group media strategies across digital and offline channels, enabling ABM at scale.

• Partner with Audience Intelligence to translate insights into actionable media approaches that effectively engage priority accounts.

Agency & Execution Management

• Serve as the day-to-day regional lead for the Media Agency of Record.

• Define performance standards and governance frameworks to ensure quality, efficiency, and accountability.

• Drive the agency testing and innovation roadmap, leveraging emerging channels, formats, and optimization strategies to increase ROI and maintain competitive advantage.

• Approve media strategies and optimizations aligned to Buyer Group KPIs.

Performance & Optimization

• Synthesize media, audience, and analytics data into a unified performance narrative, providing actionable recommendations to improve pipeline velocity and GTM outcomes.

• Monitor creative asset performance and partner with content strategists to optimize messaging and formats.

• Develop executive-ready summaries of campaign plans and performance for internal stakeholders.

• Deliver quarterly and campaign-level reporting to support regional and global business reviews.

Financial Stewardship & Governance

• Manage SOWs, invoicing, budget pacing, and variance tracking.

• Provide forecasting inputs and financial visibility to the Regional Director.

• Ensure media investments are compliant, culturally resonant, and aligned to integrated marketing objectives.

Cross-Functional Collaboration

• Collaborate closely with Integrated Marketing, Audience Intelligence, and Regional Marketing teams to ensure synchronized execution.

• Influence adoption of high-impact, buyer-group-centric media strategies across regional teams.

• Provide input into the AdTech stack roadmap, evaluating emerging technologies and defining data flows in partnership with Activation & Experience leadership.

Key Deliverables

• Regional Performance Media Activation Plan

• Campaign and Quarterly Performance Reports

• Regional Insights for Global and Regional QBRs

• Budget Governance and Forecasting Reports

• Testing and Innovation Roadmap

Qualifications

Qualifications & Experience

• Proven expertise in regional media activation within a global framework.

• Strong understanding of regional GTM dynamics and complex B2B buying cycles.

• Demonstrated ability to apply global strategic standards to local market nuances.

Core Competencies

Technical Expertise

• Advanced B2B Media Strategy (global, multi-channel)

• Agency Management & Governance

• Strategic Media Planning & Journey Mapping

• ABM Activation Platform Experience

• Cross-Channel Measurement & Attribution

• Budget Management & Financial Acumen

Leadership Capabilities

• Cross-Functional Orchestration & Collaboration

• Accountability & Results Orientation

• Strategic Storytelling & Executive Communication

• Analytical Thinking & Commercial Acumen

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

PLATO (Platform Engineering and AI Technology Organization) is the customer-obsessed engineering group building the agentic AI and enterprise-scale search systems that power Now Assist, AI Agents, and the AI-driven experiences our customers rely on every day. We build AI as foundational platform infrastructure — prioritizing robustness, performance, safety, and real-world customer impact at scale. 

Why Join Us 

Intelligence is commoditizing. Context and execution are not. With 85B+ workflows, 6.5T transactions a year, and 85% of the Fortune 500 on our platform, we are building the system that makes AI actually work inside the enterprise — Sense, Decide, Act, Govern. 

You will help build production agentic AI at Fortune 500 scale — with real customers, real workflows, and real consequences. Three problems sit at the frontier of what we do: 

• Autonomous Enterprise (Sense → Decide → Act). Self-driving business processes across IT, HR, CRM, and finance — not a foundation model making guesses. The CMDB, Workflow Data Fabric, and Knowledge Graph give our agents context no frontier lab can replicate. 
• Omni-channel AI Resolution (Act at Scale). Production AI across voice, chat, and computer-use agents, plus generative UI. Live with multiple Fortune 500 customers today — not demos. 
• AI Control Tower (Govern). Automated discovery and governance of AI assets — identity, entitlements, audit-grade compliance. Every agentic system needs this layer; nobody else has it. 

Our blueprint: SENSE (any data) → DECIDE (any AI model) → ACT (any workflow) → GOVERN (identity + governance). You will build the substrate that connects all four. 

You identify the right problems before they become roadblocks, design for production from day one, innovate with discipline, and own outcomes end-to-end — with equal care for correctness, latency, cost, and customer impact. 

What You Get to Do in This Role 

In this role, you will design, build, and operate production-grade agentic AI systems embedded across ServiceNow’s platform — bringing a consumer-tech mindset to enterprise problems: think in systems, ship fast, and move frontier AI into production at massive scale. 

• Agentic systems. Design and deploy autonomous agentic architectures — multi-agent coordination, tool use, planning loops, memory, and failure recovery — that operate reliably in production. 
• ServiceNow data moat. Orchestrate agentic workflows that reason over the CMDB, Workflow Data Fabric, and Knowledge Graph — the enterprise context no frontier model can replicate. 
• Trust and safety. Build guardrails, observability, and human-in-the-loop controls that make agentic systems safe to run at Fortune 500 scale. 
• Search and retrieval. Contribute to the RAG and hybrid search stack — ingestion, embeddings, lexical and semantic retrieval, re-ranking, grounding, and evaluation — tuned for precision and low latency across massive enterprise corpora. 
• Frontier model integration. Build with AI-native SDKs (Anthropic, Google, OpenAI), evaluate trade-offs, and integrate models into the Sense → Decide → Act → Govern platform. 
• Platform services. Architect AI-native services embedded into core product workflows so agentic and retrieval primitives are reusable across the platform — AI as foundational infrastructure, not bolt-on features. 
• Production AI operations. Partner with MLOps and platform teams on CI/CD for models, evaluation harnesses, and model observability — drift, quality, latency, and cost. 
• Engineering leadership. Raise the bar through code reviews, architecture, and coaching on agentic and production AI practices. 

Qualifications

To be successful in this role you have:

• 8+ years of software engineering experience with strong fundamentals in data structures, algorithms, software design, and distributed systems. 
• Hands-on depth designing, shipping, and operating agentic systems in production — multi-agent orchestration, tool and function calling, planning loops, memory, failure recovery, and agent evaluation. 
• Proven track record shipping and operating AI systems in real-world production environments — not prototypes. 
• Production-grade proficiency in Python; working knowledge of a systems language (Go, Java, or C++) is a plus. 
• Demonstrated depth with AI-native SDKs (Anthropic, Google, or OpenAI) — prompt engineering, structured outputs, and frontier-model evaluation patterns. 
• Working experience with RAG and retrieval in production — vector databases (Pinecone, Weaviate, Milvus, or pgvector), lexical search (Elasticsearch or OpenSearch), and evaluation discipline (NDCG, MRR, recall@k, faithfulness). 
• Nice to Have 
• Deeper specialization in any of: search and retrieval at scale, distributed training and inference, MLOps and model observability (MLflow, Kubernetes, Docker), or conversational and voice AI experiences. 
• CS or ML degree or equivalent, with published work or open-source contributions in agentic systems, retrieval, or MLOps. 
• Hands-on experience with modern AI engineering tools (Cursor, Claude Code, Windsurf, or equivalents) and exposure to LLM / SLM fine-tuning, multimodal AI, or inference optimization (Triton, ONNX) in production. 

For positions in this location, we offer a base pay of $201,300 - $352,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. . 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting the Core Business Services with a focus on our Public Sector, State and Local team. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:

The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 7+ years of pre-sales solution consulting or sales engineering experience
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
• Travel, as necessary

FD21

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Relocation to West Palm Beach is available and provided by ServiceNow.

Job Description

Role Purpose  

Program Directors lead and drive multiple Expert Service (ES) engagements, ensuring on-time, on-budget delivery of solutions to achieve customer business outcomes. They are the key point of communication and coordination for the delivery team, keeping the project on track by establishing and maintaining governance forums, mitigating risks and issues, and driving rapid and effective decision-making, escalating issues as required.  

Job Responsibilities :

• Manage multiple ES engagement workstreams, leveraging a deep understanding of project impacts, cross effects, and alternative actions.  
• Proactively develop and implement plans to address risks, issues, and escalations.  
• Drive problem resolution through swift escalation and clear responsibility division.  
• Identify discrepancies between actual progress and planned objectives, driving effective resolutions.  
• Coach, mentor, and lead Principal Engagement Managers and Senior Engagement Managers in large complex projects.  
• Influence, support and provide thought leadership to the customer during times of ambiguity or conflict.  
• Lead the delivery team throughout the engagement, often in collaboration with a services partner.  
• Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting and financials.  
• Collaborate with the Sales Account Team, partner and customer to understand the customer and the engagement; including business challenges, key stakeholders, issues and business value being delivered.  
• Understand the business objectives and align the deliverables accordingly.  
• Act as a thought leader, applying expertise from the Now Create methodology and prescriptive guidance to drive successful delivery of the engagement, including long term customer success.  
• Accountable for communication and acts as the single point of contact to facilitate collaboration, decision making and customer buy-in on proposed solutions.  
• Coach, mentor and manage Customer Outcomes and/or Partner team members to achieve the engagement’s deliverables and enable the customer’s desired business outcomes.  
• Typically manages multiple projects simultaneously.  
• Identify gaps between actuals and plan of record, propose solutions and drive resolution.  
• Lead the delivery team throughout large, complex programs, often with multiple workstreams and in collaboration with a services partner.  
• Support Business Development efforts for Multi-Million-dollar engagements.  
• Manage the largest and most complex programs for Customer Outcomes Strategic Accounts.  

Qualifications

To be successful in this role you should have: 

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.  
• 15 years progressive experience as part of a professional services organization.  
• Ability to travel up to 50%.  
• Creative, high energy, entrepreneurial spirit with comfort running initiatives and program independently within a 'start-up paced' environment.  
• Demonstrated success driving complex issues through analysis and resolution.  
• Experience working collaboratively and cross-functionally.  
• Excellent written and verbal communication skills.  
• ServiceNow certification in aligned workflow. 
• Expert in integrating AI tools to optimize workflows, drive strategy, and deliver business value through platforms like ServiceNow.  
• Skilled in ethical AI use, technical translation, and stakeholder engagement across both technical and executive audiences.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

The HQ Innovation Center is where the world’s most influential executives come to reimagine the future. Here, Fortune 500 leaders sit shoulder-to-shoulder with ServiceNow executives and thought leaders to tackle their most pressing challenges and uncover transformational opportunities. We’ve redefined the executive experience: shifting from sales-led, transactional meetings to facilitator-led conversations, curated narratives, and interactive demos anchored in customer transformation goals. Every touchpoint—before, during, and after the visit—is designed to surprise, delight, and inspire. 

We are seeking an Executive Experience Consultant to join our elite team. This is not a traditional program management role. You’ll be at the center of a completely reimagined engagement strategy, where adaptability, influence, and trusted relationships are as critical as flawless execution. 

What You’ll Do: 

• Design & Orchestrate Executive Experiences: Lead the end-to-end design and execution of high-stakes executive briefings, ensuring every engagement exceeds expectations and aligns to customer transformation goals. 

• Influence & Inspire Change: Help shift organizational mindsets from legacy, slide-heavy briefings to an innovation-led, facilitator-driven model. Inspire enthusiasm and drive adoption of new strategies among both tenured and new stakeholders. 

• Build Trust Across the Organization: Forge strong relationships with sales leaders, C-level executives, product evangelists, and cross-functional teams. Serve as a trusted advisor who balances the needs of customers with ServiceNow’s strategic priorities. 

• Industry-Aligned Advisory: Specialize in an assigned industry, developing a deep understanding of sector-specific challenges and opportunities. Synthesize insights from engagements to shape future briefings, strengthen narratives, and position ServiceNow as a trusted advisor to industry leaders. 

• Navigate Complexity & Ambiguity: Thrive in a fast-paced, evolving environment where program standards are still being defined. Anticipate challenges, proactively address risks, and adapt seamlessly as priorities shift. 

• Elevate Customer-Centric Storytelling: Translate customer transformation goals into compelling narratives and immersive demonstrations that position ServiceNow as a strategic partner—not a vendor. 

• Champion Program Excellence: Uphold and evolve program standards, mentoring peers and partners to deliver world-class engagements that differentiate ServiceNow from competitors. 

Qualifications

What We’re Looking For: 

• 8+ years of experience designing and delivering high-impact executive engagements or similar strategic programs. 

• Proven ability to influence stakeholders at all levels—including sales teams, senior executives, and cross-functional partners. 

• Exceptional communication, facilitation, and storytelling skills, with executive presence that builds trust and credibility. 

• Strong program and project management capabilities, with attention to detail and a commitment to excellence. 

• Comfort navigating complexity, ambiguity, and rapid change, while keeping teams aligned and motivated. 

• A consultative, customer-first mindset and the ability to translate business challenges into opportunities for transformation. 

• Entrepreneurial drive to continuously improve and “wow” customers in innovative, unexpected ways. 

Nice to Have (but not required): 

• Familiarity with Microsoft Office 365 for collaboration and content development. 

• Experience using BriefingSource for briefing and engagement management. 

• Exposure to PowerBI or other analytics tools to surface insights and guide customer narratives. 

• Background in sales, customer experience and/or professional services, bringing perspective on how executive engagements accelerate business outcomes. 

For positions in this location, we offer a base pay of $113,700 - $199,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. . 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow is seeking a world-class Sr. Director of Product Pricing to build and lead the team that is responsible for product monetization and packaging discipline. The Sr. Director of Product Pricing will develop and implement the pricing and packaging strategy for ServiceNow’s growing suite of products. We are searching for an executive who brings extensive experience in successfully crafting monetization strategies into market along with leading strategic pricing initiatives in the technology industry. The Sr. Director of Product Pricing will be a key driver in setting the stage to enable ServiceNow’s continued and rapid growth, energizing existing products across the platforms, and paving the way to launching new products concurrently with reimagining existing ones.  

This person must combine superior communication skills with rich technical and analytical depth and the ability to understand and articulate the technical and business value of ServiceNow’s full suite of products, the dynamics of the markets in which they compete, and the business value they deliver.  

This leader will build and evolve our Product Pricing Strategy practice and lead all product pricing initiatives across ServiceNow. The successful candidate will be comfortable immersing him or herself in data to ensure that customer needs, financial objectives and product requirements are aligned to our pricing approach. S/he will operate with conviction and partner extensively with cross functional teams to gain alignment and enable execution. The successful candidate must possess the ability to persuade others with a data driven approach, partner extensively with Product GMs and Sales leaders, and the ability to manage a team of high achieving individuals and leaders. This is an opportunity to partner with our C-level executive team to transform ServiceNow product strategy and deliver customer friendly, innovative pricing solutions to market. 

The Role 

ServiceNow is building the next generation of pricing and monetization for an AI-powered enterprise platform used by the majority of the Fortune 500. This role exists to define how value is packaged, priced, and scaled across a rapidly expanding product portfolio, including AI-driven capabilities, platform services, and consumption-based offerings.   

ServiceNow’s pricing & monetization function is built on a simple conviction: pricing done well isn’t a back-office function—it’s a strategic lever that shapes how customers experience value and how the business grows. 

Our work impacts ServiceNow’s complete portfolio and most consequential product lines. As our portfolio evolves and new innovations come to market, the need for sharp, structured thinking on how we bring them to market—and how we price and package them—has never been greater. 

We’re looking for someone who brings more than pricing mechanics. We want a strategist who can sit alongside product leaders, challenge assumptions, synthesize market signals, and translate complexity into clear recommendations that hold up in a Pricing Committee room. 

This is not an operational or analytics seat. It’s an opportunity to own monetization strategy across a multi-product business unit at one of the fastest-growing enterprise software companies in the world—and to have your fingerprints on how we grow. 

Additional Responsibilities 

Pricing & Packaging and Portfolio Design 

• Determine monetization strategy for ongoing and new Business Unit innovations across good/better/best framework 

• Drive prioritization and clarity of pricing and packaging strategies across Business Units 

• Ensure BU strategies align to corporate pricing and packaging strategic roadmap 

• Provide key monetization strategy inputs into BU level 3 year strategic plans, ensuring interlock with product strategies  

• Design buying packages that simplify entry, accelerate expansion, and support multi-product adoption. 

• Determine how applications and capabilities are grouped across suites and editions. 

• Partner with Product to influence roadmap decisions through a monetization and value lens. 

• Develop approaches for metering, measurement, and value realization, particularly for AI-driven functionality. 

• Alignment of new product launches to standard pricing meters, consistent value based list price setting and discount guidance model 

• Ensure product telemetry requirements are identified and delivered in support of go forward pricing models 

• Determine list and targeted net realized pricing for each offer.  

• Execute market benchmarking and gather feedback from GTM teams to ensure sales and customer alignment 

• Transform key insights into actionable recommendations and communicate findings to cross-functional stakeholders and senior executive leadership 

• Prepare BUs for the Pricing Committee approval reviews with pricing proposals that are robust 

AI-Native & Next-Gen Models 

• Anticipate how AI, automation, and digital labor shift pricing logic, packaging, and value attribution. 

• Explore usage, performance, and outcome-based monetization where appropriate. 

• Define how trials, previews, and proofs of value translate into scalable commercial models. 

Execution & Scale 

• Translate strategy into operational reality across quoting, billing, renewals, and renewals economics. 

• Monitor market dynamics, competitive moves, and customer behavior to continuously refine pricing. 

• Lead customer / market studies around feature value, packaging and pricing 

Leadership 

• Build and lead a high-caliber global product pricing organization with strong product, analytical, and commercial instincts. 

• Operate as a trusted partner to senior executives, with the presence to influence complex decisions. 

• Establish operating rhythms, accountability, and clear outcomes across a distributed team.  

• Drive productivity and scale out a core team of direct reports

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• 8-15 years of experience in enterprise technology industry across strategic planning, pricing, product management / strategy, and/or management consulting with 4+ years of specific experience packaging and pricing for software businesses 

• 4+ years of experience with leading and managing teams 

• Experience designing and launching new-to-company strategies focused on pricing and packaging that have a direct and measurable impact on TCV. 

• Track record of aligning a product and pricing portfolio with the needs and preferences of product segments. 

• Experience facilitating pricing research including conjoint and other direct pricing studies 

• Experience structuring and guiding analysis and extracting insights to inform decisions 

• Experience redesigning pricing models to be simpler, encourage usage, and better matched to value delivery. 

• Strong understanding of value-based pricing theories and analytical methodologies 

• Strong communication skills that can be tailored to senior executive level as well as line management 

• Experience partnering closely with sales, product management, and finance on companywide initiatives. 

• Experience building and managing a team of 10-20 talented individuals and managers. 

• Experience leading, building and transforming an organizations global product pricing function from product strategy through field execution. 

• Conduct monthly and quarterly business reviews providing strategic and actionable insights with the sales, product, and finance leadership team. 

• Oversee and optimize pricing operations through innovative digital transformation. 

• Bachelor’s degree in a related discipline is required. MBA desired. 

JV20

For positions in this location, we offer a base pay of $220,300 - $396,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Chief of Staff to SVP and GM, Employee Experience & AI (Moveworks) 

About the Team 

At Moveworks from ServiceNow, our technology makes AI work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining our team, you'll be at the forefront of the AI transformation. 

Moveworks and ServiceNow have come together to redefine how AI works for the enterprise. By combining ServiceNow's leading workflow automation with Moveworks' Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow — built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work. 

Role Overview 

We are seeking a Chief of Staff to partner directly with the SVP and GM, Employee Experience & AI (Moveworks). This is a highly strategic, execution-driven role designed to extend the reach, effectiveness, and impact of a senior executive operating at the center of one of ServiceNow’s most critical growth bets: AI and the enterprise “front door.” 

This role requires a rare combination of strategic thinking, operational rigor, technical fluency, and executive presence. The Chief of Staff will act as a force multiplier—driving alignment across global teams, unblocking critical initiatives, and ensuring the organization consistently exceeds expectations. 

This is not a traditional staff role; it is a high-impact leadership position with visibility across product, go-to-market (GTM), and executive stakeholders. 

What You Get to Do in This Role 

• Oversee cross-functional processes related to initiatives led by the SVP/GM, including planning, monitoring progress and ensuring execution 

• Act as a strategic partner to the SVP/GM, helping prioritize, manage, and execute against a complex and rapidly evolving business agenda 

• Drive cross-functional alignment across product, engineering, sales, marketing, and regional leadership (including EMEA and APAC) 

• Engage directly with senior leaders (including direct reports and cross-functional executives) to ensure alignment and accountability 

• Represent the SVP/GM in internal and external forums, including customer engagements, executive meetings, and strategic discussions 

• Set agendas and create content for weekly and offsite meetings and partner with the Communications team to support the SVP/GM in crafting written communications, delivering Town Halls and preparing for external speaking engagements 

• Lead and execute special projects that are critical to the success of the business but do not neatly fit within existing organizational structures 

• Bring structure to ambiguity, operating effectively in a fast-moving, high-stakes environment 

Qualifications

To be successful in this role, candidates should bring: 

Experience and Education: 

• AI-Native Mindset & Execution: Deep understanding of how AI transforms product development, design workflows and user experiences. You’ve built AI-powered operations, leveraged AI to increase productivity or led strategic initiatives where AI was central to the solution. You think about AI as core enabler and know how to help teams adopt AI tools to accelerate decision making, automate workflows and unlock new capabilities.  

• 12+ years of work experience (or 7+ years post-MBA or equivalent) across strategy, operations, product, and/or GTM roles in AI-native or high-growth tech companies (ie. startups, scaling companies, and/or high-speed growth environments within larger tech organizations) with ideal candidate bringing equal fluency in innovation, speed & scale. 

• Prior Chief of Staff or equivalent experience supporting a senior executive in a high-stakes, high-velocity environment — you can point directly to specific actions and work you have driven and measurable business impact and outcomes. 

• Bachelor’s Degree or equivalent education required; MBA strongly preferred 

• Demonstrated experience working directly with customers; strongly prefer prior experience in a customer-facing GTM role (e.g., sales, solutions consulting, partnerships, etc) 

Skills, Capabilities & Attributes: 

• Technical fluency with the ability to understand AI-driven products and confidently demo solutions to customers while simultaneously engaging credibly with engineering and product leaders and teams 

• Strong business acumen across product, sales, and marketing 

• Proven ability to influence without authority and navigate complex interpersonal dynamics 

• Executive presence with outstanding communication and stakeholder management skills 

• Highly operationally rigorous with a bias toward action and results 

• Ability to thrive in ambiguity and manage multiple high-priority initiatives simultaneously 

• Operates with a high degree of agency, ownership, and customer obsession 
   

Work Location and Travel Requirements 

• This role is based out of our Mountainview office and requires in-office presence five days a week 

• Travel required: 25% (domestic and international) 

Why This Role 

This is a unique opportunity to operate at the center of ServiceNow’s AI transformation—working directly with senior leadership to shape the future of how enterprises engage with technology. The role offers unmatched exposure, impact, and the opportunity to help define the next chapter of ServiceNow’s growth. 

JV20

For positions in this location, we offer a base pay of $228,900 - $412,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. . 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients.

What you get to do in this role:

• Provide strategic leadership to clients
• Be the relationship manager between customers and ServiceNow
• Work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes
• Manage all Executive relationships between ServiceNow and assigned clients
• Oversee worldwide development of assigned accounts, including development and deployment of worldwide resources
• Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level
• Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
• Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 7+ years of experience in client management, and aligning account strategies to revenue opportunities
• 2+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management
• Previous sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management (within software or IT sales organizations)
• Experience achieving sales targets
• Experience leading virtual or matrixed teams
• Ability to understand broad, macro-level business IT needs for a prospective client
• Travel up to 50% (depending on geography/region)

FD21

For positions in this location, we offer a base pay of $174,180 - $287,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Must live in Texas.
Must have Oil and Gas vertical selling experience.

The CRM AE will oversee market success of ServiceNow's CRM products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:  

The CRM AE supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.

• Support territory strategy and planning to improve vertical agreement, account use case targeting and execution
• Provide input to AE during the account planning process based on territory strategy and recommendation
• Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
• Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
• Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
• Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
• Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
• Champion diversity and belonging to contribute to an open and inclusive environment 

Qualifications

To be successful in this role you have:

• Location Requirement: Currently located in Texas near major airport. 
• Must have expertise and demonstrated success selling to Energy and Utilities industry
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 7+ years knowledge on return on investment of specialty solutions area (CRM SaaS) to lead solution win
• Full cycle AE experience: from demand generation to negotiation/close  
• 10+ years experience as an AE or full cycle specialist sales position 
• Understanding of business sales processes
• Travel required: 30-50%

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

Who we are
 

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. 

Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt.

Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award. 

In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s leading workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work.
 

By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business. 

Come join us!

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

Our product excels in using cutting-edge Machine Learning technologies, particularly Generative AI, for business automation and critical tasks. As a conversation product engineer, you'll apply these technologies to impactful enterprise use cases. Our product serves diverse user personas across the enterprise through a unified conversational and GUI interface across chat and web channels. We're enterprise AI product pioneers with no fixed formula. You'll innovate on unsolved problems and expand customer perceptions of ML/GAI's business impact. Our team's expertise, spanning decades of ML evolution, years of delivering enterprise AI solutions, and first principles thinking, underpins our product's success. We seek high performance, a passion for enhancing the overall user impact, and a clear thinking framework for scalable, tailored experiences. You'll collaborate with ML/GAI experts and cross-functional teams on innovative features at our fast-growing AI startup.

• Collaborate closely with GAI conversational framework experts to grasp the latest technology capabilities and best practices. 
• Design and implement stakeholder and end-user product features using cutting-edge Agentic AI and technical approaches to deliver business value. 
• Work with PM, UX, and GTM teams to define, scope, and validate product deliverables. 
• Expand the product's reach to more customers, domains, and global markets, ensuring high quality and extensible engineering implementation. 
• Identify patterns and feedback to advance the Agentic AI framework further. 
• Develop into a well-rounded product engineer with the expertise to apply LLM technologies for impactful products and strategic influence.

Qualifications

To be successful in this role you have:

• Ability to tech lead other engineers and the e2e delivery of a project. Good communications and soft skills
• BS or a higher degree in computer science or related field
• 7+ years professional experience in scalable system development
• Strong product sense and a passion for building scalable web or conversational UI products
• Excellent cross-functional collaboration skills
• A constant thirst for learning and readiness to step out of your comfort zone

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

• Profound knowledge and experience in managing and exceeding Support KPIs and critical Technical Support Metrics including Customer Satisfaction, Time to Relief/Resolution (TTRf/TTR), reducing backlogs., increasing efficiency, and implementing/upholding change management, etc.
• Responsible for People Management, including hiring, improving productivity, promoting employee morale, allocating and utilizing resources efficiently, motivating teams, and managing attrition and training.
• Participate in and provide oversight to Change Management as it relates to Customer and Technical Support.
• Own and bring to conclusion customer escalations by working with cross-teams in Support, Development, and Operations teams
• Drive daily case management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with internal and external customers.
• Manage major operations outages and communications to the customers.
• Participate in weekend and holiday on-call rotation as required.
• Evaluate current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement. 
• Lead by example to cultivate and maintain a culture built on teamwork, collaboration, and customer focus.
• Manage to the company’s and department’s vision, goals, mission and values.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• A minimum of 8+ years technical support and service management experience with a minimum of 6+ years in a people management role is required.
• Experience managing enterprise support in a large and complex environment with web-based services and technologies.
• Proven capability of having successfully delivered on support metrics and managing a support team.
• Customer-first mindset and a positive “get it done”attitude are critical success factors for this role.
• Demonstrated ability to provide exceptional internal and external customer care.
• Proven ability to create and implement programs to drive efficient, innovative operations and contain expenses.
• Aptitude with reporting and analytics tools including Tableau and Excel is essential.
• Ability to lead change by effectively building commitment and winning support for initiatives.
• Experience in being a trustworthy leader with a reputation for fairness, dependability and adherence to high ethical standards.
• Strong technical, strategic, analytical and problem-solving skills.
• Excellent communication and presentation skills, both oral and written.

Due to Government of Canada regulatory requirements, this position requires the successful completion of a Government of Canada Reliability Status screening as a condition of employment. The screening process requires 5 years of verifiable background history. This includes identity verification, education verification, a criminal record check, and a credit check. Candidates must be eligible to obtain and maintain Reliability Status, which generally requires Canadian citizenship or Canadian permanent resident status.  Employment is contingent upon successful completion and maintenance of the required screening.

Working Hours: Standard working hours for this role are expected to align with 8:00am - 5:00 pm Monday through Friday, subject to applicable provincial employment standards and overtime requirements. 

Rotational / Non-Standard Hours: This role may require participation in a rotational schedule that includes non-standard business hours, weekends, and statutory holidays.  Any such work will be scheduled and compensated in accordance with applicable provincial employment standards and company policy. 

*This team provides 24x7 operational support.  The role may include scheduled shift work, overnight coverage, and/or participation in an on-call rotation, in accordance with applicable employment standards and company policies regarding hours of work, overtime, and on-call compensation.

JV20

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

• Profound knowledge and experience in managing and exceeding Support KPI’s and critical Technical Support Metrics - CSAT, Time to Resolution (TTR), Backlogs etc.
• Lead efforts to hire, develop, and build a technical team.
• Oversight and participation in Change Management as it relates to Customer Support.
• Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team.
• Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with customers.
• Manage major operations outages and communications to the customers.
• Participate in weekend and holiday on-call rotation as required.
• Evaluation of current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement.
• Leading by example to cultivate and maintain a culture built on teamwork and collaboration.
• Manage to the company and department’s vision, mission and values.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• A minimum of 6 years technical support and service management experience with a minimum of 3-4 years in supervisory role is required.
• Experience managing Enterprise support in a large and complex environment in a web-based service and technology.
• Proven capability of having successfully delivered on support metrics and managed support team.
• Customer first Mind set and a “Get it done” attitude are critical success factors for this role.
• Demonstrated ability to provide exceptional internal and external customer care.
• Proven ability to create and implement programs to drive efficient, innovative operations and contain expenses.
• Ability to lead change by effectively building commitment and winning support for initiatives.
• A trustworthy leader with a reputation for fairness, dependability and adherence to high ethical standards.  Strong analytical and problem-solving skills.
• Excellent communication skills, both oral and written.

Due to Government of Canada regulatory requirements, this position requires the successful completion of a Government of Canada Reliability Status screening as a condition of employment. The screening process requires 5 years of verifiable background history. This includes identity verification, education verification, a criminal record check, and a credit check. Candidates must be eligible to obtain and maintain Reliability Status, which generally requires Canadian citizenship or Canadian permanent resident status.  Employment is contingent upon successful completion and maintenance of the required screening.

Working Hours: Standard working hours for this role are expected to align with 8:00am - 5:00 pm Monday through Friday, subject to applicable provincial employment standards and overtime requirements. 

Rotational / Non-Standard Hours: This role may require participation in a rotational schedule that includes non-standard business hours, weekends, and statutory holidays.  Any such work will be scheduled and compensated in accordance with applicable provincial employment standards and company policy. 

*This team provides 24x7 operational support.  The role may include scheduled shift work, overnight coverage, and/or participation in an on-call rotation, in accordance with applicable employment standards and company policies regarding hours of work, overtime, and on-call compensation.

JV20

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As a Program Manager at ServiceNow, you will lead complex ServiceNow implementation programmes that help customers accelerate business outcomes, realise value faster, and support their broader business transformation initiatives. ServiceNow is at the forefront of AI-enabled enterprise transformation, helping organisations orchestrate workflows, automate operations, and realise value faster. Program Managers are central to delivering these complex platform implementations successfully at scale. Building on ServiceNow’s Now Create methodology, Program Managers leverage AI-native tools, platform capabilities, and data-led delivery approaches across every phase of delivery, from discovery and design through to build, deployment, and optimisation, to accelerate execution, enhance decision-making, strengthen collaboration, and reduce time to value for customers.

You will play a critical leadership role within our Delivery organisation, partnering with customers, internal teams, and strategic partners to drive successful programme execution and long-term customer success. This role requires a strong blend of programme leadership, executive stakeholder management, delivery excellence, commercial awareness, and strategic thinking. You will lead high-performing cross-functional teams through complex ServiceNow engagements, ensuring alignment to customer objectives while driving governance, execution quality, platform adoption, and measurable business value. Using ServiceNow’s implementation methodology, Now Create, alongside ServiceNow AI-enabled platform capabilities and delivery tooling, you will guide customers through complex ServiceNow implementation programmes while fostering collaboration, proactive decision-making, innovation, and continuous improvement.

What You Will Do

• Lead large, complex ServiceNow implementation programmes from initiation through successful delivery and value realisation
• Provide overall programme leadership, direction, and accountability across customer, partner, and ServiceNow delivery teams
• Build trusted relationships with executive stakeholders and provide guidance on delivery strategy, implementation approach, and successful platform adoption throughout the engagement lifecycle
• Drive programme governance, ensuring alignment to agreed scope, timelines, budget, risks, dependencies, and business objectives
• Partner closely with Sales, Solution Consulting, Customer Success, and Partners to ensure seamless customer engagement and successful delivery outcomes
• Apply ServiceNow implementation best practices, Now Create methodology, and ServiceNow AI-enabled platform capabilities and delivery tooling to accelerate adoption, execution quality, operational efficiency, and customer value
• Proactively identify, assess, and mitigate programme risks, issues, and delivery challenges while driving timely resolution and decision-making
• Monitor programme health, identify gaps to plan, and implement recovery or optimisation strategies where required
• Lead and mentor delivery teams to foster a culture of accountability, collaboration, continuous learning, and high performance
• Drive customer alignment on programme priorities, roadmap decisions, and proposed solutions
• Support sales and pre-sales activities by providing delivery expertise, implementation guidance, and programme leadership insights during customer engagements
• Champion continuous improvement and leverage AI-native tools, platform capabilities, automation, and data-driven insights to enhance delivery effectiveness, operational efficiency, innovation, and customer outcomes

Qualifications

Required Experience

• 8+ years of progressive experience within a professional services, enterprise software, software implementation, cloud platform, or enterprise technology delivery environment
• Proven experience leading large-scale, complex enterprise software implementation programmes with multiple stakeholders and cross-functional teams
• Strong programme governance, risk management, stakeholder management, and delivery leadership capabilities
• Experience engaging and influencing senior customer stakeholders, including executive and C-suite leaders
• Strong understanding of enterprise software implementation delivery models, cloud platform deployment approaches, and agile delivery practices
• Hands-on experience delivering complex enterprise software or cloud platform implementations using structured implementation methodologies within complex customer environments
• Demonstrated ability to manage ambiguity, solve complex problems, and drive decisions in fast-paced environments
• Experience leveraging AI-enabled tools, automation, or data-driven insights to improve delivery effectiveness, operational efficiency, or customer outcomes
•  Excellent communication, facilitation, negotiation, and leadership skills
• Growth mindset with a strong willingness to learn, adapt, and continuously improve · Right to work in the country

Preferred Qualifications

• · Experience leading ServiceNow platform implementations
• · Experience working within enterprise software implementation or enterprise software delivery organisations
• · PMI, PgMP, PRINCE2, or equivalent programme/project management certification
• · Agile, Scrum Master, SAFe, or related agile certifications
• · Experience leading global or geographically distributed teams

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What You'll Do 

Design and Build Prompt Workflows 

• Design multi-step prompt chains within our AI delivery platform that generate implementation artifacts — engagement briefs, scope summaries, ROM estimates, SOW drafts, user stories, and test scripts — from customer requirements and discovery inputs. 

• Author, refine, and version-control prompt templates alongside the team; manage the extract → refine → archive → promote workflow for the 125+ template library. 

• Encode ServiceNow delivery best practices and scoping standards into reusable prompt patterns that produce consistent outputs across product areas: ITSM, CSM, HRSD, SPM, FSO, and others. 

• Partner with the platform administrator on library structure, naming conventions, versioning, and publication to end users across AMS, EMEA, and APAC. 

Lead Prompt QA and Quality Optimization 

• Review and QA all AI-generated content before it reaches the Expert Services community — checking for completeness, traceability, formatting consistency, and accuracy against source inputs. 

• Design systematic evaluation approaches that measure output consistency and adherence to delivery standards across varied scoping inputs. 

• Iterate on prompts based on user feedback, audit signals, and output analysis — treating prompts as production assets with version control and quality gates. 

• Support CRMI touchpoints, office hours across AMS/EMEA/APAC, and delivery-lead validation cycles. 

Produce Customer-Ready Artifacts 

• Turn scoping templates and Product Capability Documents (PCDs) into polished pre-sales deliverables: engagement briefs, scope summaries, ROM decks, SOW first drafts, user stories, and executive readouts. 

• Build customer-facing PowerPoint decks and SAE demo companions from generated scoping content. 

• QA generated content for formatting consistency, source traceability, and accuracy against solution data exports. 

Integrate AI with PS GTM and Delivery 

• Understand the full professional services lifecycle — from pre-sales scoping and estimation through delivery execution and go-live — and ensure prompt workflows produce artifacts that map to real engagement workflows. 

• Partner with delivery consultants, SCs, and AEs to validate that AI-generated outputs are usable in real customer contexts, feeding signals back into the improvement loop. 

• Support accurate estimation by ensuring AI-generated effort estimates reflect realistic scoping inputs and PS delivery economics. 

• Contribute to packaging AI-accelerated delivery into repeatable, scalable service offerings. 

Drive Measurement and Continuous Improvement 

• Establish quality metrics for prompt outputs: rework rates, consultant acceptance, time savings, and output consistency. 

• Analyze performance signals to surface failure patterns and expansion opportunities. 

• Operate on a two-week sprint cadence; participate in sprint ceremonies and cross-team reviews. 

• Maintain naming conventions, folder hygiene, and access governance across the template library. 

Qualifications

To be successful in this role you have: 

• ServiceNow domain breadth across at least two product areas — CRM, ITSM, HRSD, FSO (banking/insurance), CSM, or FSM — and direct experience producing or reviewing implementation artifacts such as user stories, scope summaries, or SOWs. Single-tower specialists will not be considered. 

• Hands-on prompt engineering experience: designing prompts for consistent, structured output; iterating based on failure analysis; and treating AI-generated content as a first draft that requires QA before use, not a finished product. 

• Pre-sales or delivery consulting experience: direct ownership of scope summaries, ROM estimates, SOW drafts, or equivalent customer-facing delivery artifacts. 

• Advanced written communication and PowerPoint skills. A portfolio of customer-facing or executive-facing work is required — candidates without a portfolio will not advance. 

• Detail-oriented QA mindset: experience reviewing AI-generated or templated content for accuracy, consistency, and traceability against source material. 

• Self-directed working style across AI tools, Excel, PowerPoint, and SharePoint. Comfortable as a second pair of eyes on prompts before promotion to shared spaces. 

Preferred Qualifications 

• Experience supporting scoping and discovery calls with SCs and AEs. 

• Familiarity with Now Engage, G-SIP, or story-generator workflows. 

• BA or PM background with experience in Jira, plan hierarchies, or capability catalogs. 

• Comfort running office-hours-style enablement sessions across time zones. 

• Enablement content creation experience: recorded demos, training assets, or similar. 

• ServiceNow certifications (CSA, CIS-ITSM, CIS-CSM, or similar). 

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

ServiceNow’s Product Security organisation is building a dedicated Security R&D function — a software engineering team that builds security capabilities with the same rigour, CI/CD discipline, and quality standards as ServiceNow’s product engineering organisation. We are looking for a Sr. Staff Security Engineer to be a technical anchor on this team.

Security R&D operates in two complementary modes: open contribution to product engineering — writing code alongside product teams where security expertise adds value — and developing its own security capabilities, including internal tooling, externally facing product features, AI-powered security automation, and third-party integrations.

This is a new team being stood up in Petah Tikva, Israel, co-located with ServiceNow’s AI Security Research team. You will be one of the senior technical leaders shaping the team’s engineering culture, architecture decisions, and technical direction from its inception.

This role reports to the Sr. Engineering Manager, Security R&D.

What You Will Do

Lead Technical Design and Architecture

• Drive architecture and design decisions for Security R&D’s capabilities, ensuring systems are built for enterprise scale, reliability, and maintainability.
• Lead technical design reviews and serve as the senior engineering voice on security tooling, automation, and platform services built by the team.
• Define technical standards, code quality expectations, and engineering best practices for the Security R&D team.
• Evaluate and integrate third-party security services alongside in-house AI-powered capabilities to maximise security review coverage.

Build Security Capabilities at Platform Scale

• Design and develop security tooling, automation, and platform-native services — both for internal use and as externally facing product features.
• Contribute code directly into ServiceNow product engineering codebases where security domain expertise accelerates delivery and improves security outcomes.
• Leverage ServiceNow’s unique platform advantages — Agent Framework runtime, ACL enforcement, data layer, and workflow engine — to build capabilities that external vendors cannot replicate.
• Collaborate with the AI Security Research team on AI agent security tooling, bringing production engineering discipline to an emerging domain.

Mentor and Elevate the Team

• Mentor junior and mid-level engineers, raising the technical bar across the team through code reviews, design guidance, and hands-on pairing.
• Represent Security R&D in cross-functional discussions with product engineering leadership, demonstrating technical credibility as an engineering peer.
• Contribute to hiring by helping define the technical interview bar and participating in candidate evaluations.

What Makes This Role Unique

• Builder-led culture: Security R&D is defined by engineering output, not advisory reviews. We build production security capabilities with the same discipline as product engineering.
• Dual operating model: The team both contributes directly to product engineering and develops its own security products and services.
• Platform advantage: ServiceNow owns the entire stack — runtime, ACLs, data layer, workflow engine. You will build security capabilities that no external vendor can replicate.
• Founding team: This is a new team being built from scratch. You will shape its engineering culture, technical standards, and identity from day one.
• AI intersection: The role sits alongside the AI Security Research team, placing you at the frontier of securing AI systems at enterprise scale.

Qualifications

To be successful in this role, you have:

• 12+ years of progressive software engineering experience, with a track record of designing and building complex systems at enterprise scale.
• Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• Strong hands-on production experience with Python and Java. You are a builder who writes code daily, not an architect who only draws diagrams.
• Deep expertise in distributed systems, scalability, high availability, and performance engineering in cloud environments.
• Experience with security-related engineering — application security, infrastructure security, identity systems, fraud prevention, or trust & safety. You bring a security mindset to everything you build.
• Familiarity with AI/ML systems, GenAI, or Agentic AI technologies. You don’t need to be an ML researcher, but you should understand how these systems work and how to build tooling around them.
• Experience contributing to large-scale product codebases in a collaborative engineering environment. You know how to earn trust with product engineering teams through code quality and delivery.
• Strong technical communication skills — ability to articulate architecture decisions, write clear design documents, and influence technical direction across teams.

Preferred

• Experience with container and Kubernetes security, runtime security, OPA policy enforcement, or service mesh security.
• Background in building security products or features that ship as part of a commercial platform.
• Experience with AI-powered automation, LLM integration, or agentic frameworks in a production context.
• Familiarity with enterprise security frameworks (NIST, SSDLC) and their translation into engineering requirements.
• Experience working in a globally distributed engineering team across multiple time zones.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. . 

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

What you get to do in this role:

ServiceNow’s Product Security organisation is building a dedicated Security R&D function — a software engineering team that builds security capabilities with the same engineering standards as ServiceNow’s product organisation. We are looking for a Senior Security Engineer to join this team as a core builder.

Security R&D operates in two complementary modes: open contribution to product engineering — writing code alongside product teams where security expertise adds value — and developing its own security capabilities, including internal tooling, externally facing product features, AI-powered security automation, and third-party integrations.

This is a new team being stood up in Petah Tikva, Israel, co-located with ServiceNow’s AI Security Research team. You will be part of the founding engineering team, with the opportunity to shape the technical culture from the ground up.

This role reports to the Sr. Engineering Manager, Security R&D.

What You Will Do

Write Code That Secures the Platform

• Develop security tooling, automation, and services as part of the Security R&D team’s core engineering output.
• Contribute code to ServiceNow product engineering codebases, working alongside product teams to embed security capabilities directly into the platform.
• Build integrations with AI-powered services — both in-house and third-party — to automate and scale security workflows.
• Write clean, tested, production-quality code that meets enterprise standards for reliability and performance.

Collaborate and Learn

• Work alongside senior engineers and the AI Security Research team, learning the security domain while contributing strong software engineering fundamentals.
• Participate in code reviews, design discussions, and sprint ceremonies, contributing to the team’s engineering culture from day one.
• Partner with product engineering teams during open contribution engagements, building relationships through quality work.

Grow Your Impact

• Develop deep expertise in security engineering and AI security as a member of a team that operates at the cutting edge of both fields.
• Take increasing ownership of components and features as you ramp up, with a clear path to broader technical leadership.
• Stay curious about emerging AI/ML technologies and contribute ideas for how Security R&D can leverage them.

What Makes This Role Unique

• Builder-led culture: Security R&D is defined by engineering output, not advisory reviews. We build production security capabilities with the same discipline as product engineering.
• Dual operating model: The team both contributes directly to product engineering and develops its own security products and services.
• Platform advantage: ServiceNow owns the entire stack — runtime, ACLs, data layer, workflow engine. You will build security capabilities that no external vendor can replicate.
• Founding team: This is a new team being built from scratch. You will shape its engineering culture, technical standards, and identity from day one.
• AI intersection: The role sits alongside the AI Security Research team, placing you at the frontier of securing AI systems at enterprise scale.

Qualifications

To be successful in this role, you have:

• 5+ years of professional software engineering experience building production systems.
• Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• Strong hands-on proficiency in Python and Java. You are a software engineer first — writing production code is what you do.
• Solid understanding of software engineering fundamentals: data structures, algorithms, system design, testing, and CI/CD practices.
• Experience building services or applications in cloud environments with an understanding of scalability and reliability principles.
• Collaborative mindset — you thrive in team environments, contribute to shared codebases, and communicate effectively with other engineers.
• Passion for next-generation AI technologies and a desire to work at the intersection of software engineering and security. Deep security or AI expertise is not required — we will invest in your growth in both areas.

Preferred

• Any exposure to security concepts — application security, secure coding practices, vulnerability management, or security tooling.
• Familiarity with AI/ML concepts, LLMs, or experience integrating AI services into applications.
• Experience with container/Kubernetes environments or cloud-native development (AWS preferred).
• Experience in a SaaS or enterprise software environment.
• Demonstrated learning agility — a track record of quickly ramping up in new technical domains.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. . 

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

ServiceNow’s Product Security organisation is building a dedicated Security R&D function — a software engineering team that builds security capabilities with the same engineering rigour as ServiceNow’s product organisation. We are looking for a Staff Security Engineer to be a core contributor on this team.

Security R&D operates in two complementary modes: open contribution to product engineering — writing code alongside product teams where security expertise adds value — and developing its own security capabilities, including internal tooling, externally facing product features, AI-powered security automation, and third-party integrations.

This is a new team being stood up in Petah Tikva, Israel, co-located with ServiceNow’s AI Security Research team. You will help shape the team’s engineering practices and technical foundation from day one.

This role reports to the Sr. Engineering Manager, Security R&D.

What You Will Do

Build Security Capabilities

• Design and develop security tooling, automation, and platform services that operate at ServiceNow’s enterprise scale.
• Contribute code directly into ServiceNow product engineering codebases, embedding security capabilities where they have the highest impact.
• Build AI-powered security automation by integrating in-house models and third-party services into production workflows.
• Leverage ServiceNow’s platform — Agent Framework runtime, ACL enforcement, data layer, and workflow engine — to create security capabilities that external vendors cannot match.

Collaborate Across Teams

• Work closely with the AI Security Research team on tooling for AI agent security, translating research insights into production-grade engineering.
• Partner with product engineering teams during open contribution engagements, earning trust through code quality, reliability, and delivery.
• Participate in design reviews, code reviews, and architecture discussions, contributing to the team’s technical standards and engineering culture.

Grow with the Team

• Help define engineering best practices as a founding member of the Security R&D team.
• Contribute to hiring and onboarding as the team scales, helping maintain the engineering bar.
• Stay current on emerging AI/ML technologies and security threats, bringing new ideas into the team’s roadmap.

What Makes This Role Unique

• Builder-led culture: Security R&D is defined by engineering output, not advisory reviews. We build production security capabilities with the same discipline as product engineering.
• Dual operating model: The team both contributes directly to product engineering and develops its own security products and services.
• Platform advantage: ServiceNow owns the entire stack — runtime, ACLs, data layer, workflow engine. You will build security capabilities that no external vendor can replicate.
• Founding team: This is a new team being built from scratch. You will shape its engineering culture, technical standards, and identity from day one.
• AI intersection: The role sits alongside the AI Security Research team, placing you at the frontier of securing AI systems at enterprise scale.

Qualifications

To be successful in this role, you have:

• 8+ years of professional software engineering experience building production systems at scale.
• Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• Strong hands-on proficiency in Python and Java. You write production code daily and take pride in software craftsmanship.
• Solid foundation in distributed systems, cloud-native architectures, and building services that meet enterprise requirements for scalability, reliability, and performance.
• Experience working in collaborative engineering environments, contributing to shared codebases with high code quality standards.
• Interest in or exposure to security engineering concepts — application security, infrastructure security, identity systems, or trust & safety. A security mindset is valued; deep security expertise can be developed on the team.
• Curiosity about AI/ML and next-generation AI technologies. You don’t need to be an AI expert, but you should be excited about building at the intersection of security and AI.

Preferred

• Experience with security tooling development, SSDLC automation, or building security features into a product.
• Familiarity with container/Kubernetes environments, cloud security, or infrastructure-as-code.
• Exposure to AI/ML pipelines, LLM integration, or agentic frameworks.
• Experience in a SaaS or platform company building multi-tenant enterprise software.
• Experience working in a globally distributed engineering team.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. . 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As a CRM Architect, you will play a vital role in our CRM strategy by supporting our enterprise customers throughout their ServiceNow journey, defining the business value and tailoring end-to-end solution architecture to their specific needs, business model, value chains, and streams. You will collaborate closely with stakeholders to understand their strategic objectives, bring industry best practices for common challenges and use cases, map these to ServiceNow Industry Solutions, and help the customer understand the value of ServiceNow compared to competitors. You will also document and guide the delivery of transformative ServiceNow implementations, leveraging your experience and knowledge of the telecommunications industry.

Key Responsibilities:

Consult and Advise: Engage with senior VP+ stakeholders to understand their short-term and long-term goals and challenges, providing expert advice both in pre-sales and delivery capability on how ServiceNow can optimize their operations.

Solution Design: Design and architect end-to-end solutions using ServiceNow Industry products that align with business requirements and Industry best practices, with strong focus on service management, customer service, automation, and user experience, clearly defining the value of ServiceNow.

Process Improvement: Proactively analyze the current state and identify new options for improving ways of working to achieve/exceed business results. Make sense of complex or contradictory information to effectively solve problems.

Cross-Functional Collaboration: Work closely with IT, operations, business stakeholders, product, and other external and internal teams to ensure that solutions are aligned with business needs and are implemented effectively. Constantly positioning effective cross-product solutions for the industry.

Industry Best Practices: Drive and develop plans for the adoption of Industry Best Practices across ServiceNow products at process, solution architecture and technical leadership in the configuration, customization, and implementation of ServiceNow Industry Solutions.

Thought Leadership: Keep up to date on the emerging and latest Industry & competitive trends, the latest ServiceNow capabilities, trends, and best practices, sharing regularly this knowledge with the team and clients.

Qualifications

AI: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

CRM Transformation Experience: Proven experience leading or contributing to end-to-end CRM transformation initiatives, including assessment of legacy CRM landscapes, definition of target operating models, redesign of customer-facing processes (sales, service, fulfillment), and execution of large-scale CRM platform rollouts. Experience guiding customers through change management, adoption, and value realization in complex, multi-stakeholder CRM programs.

Implementation Service Expertise: Proven experience as a Presales Architect, Solution, Platform Architect, or Principal Consultant in competitive solutions, such as e.g., Salesforce, Microsoft, or Pegasystems, with a strong understanding of service management and customer service processes.

ServiceNow Knowledge: Familiarity with ServiceNow, especially in Customer Service Management (CSM) or Field Service Management (FSM), or IT Service Management (ITSM), is a plus. Willingness to learn and become certified in ServiceNow if not already.

Consultative Mindset: Strong problem-solving skills with the ability to think strategically and drive complex projects from concept to completion.

Stakeholder Management: Excellent communication skills with the ability to engage and influence stakeholders at all levels.

Technical Acumen: Understanding of integration, data models, and process automation, with the ability to communicate technical concepts to non-technical audiences.

User Experience: Ability to deliver solutions that provide best-in-class user experience with a focus on ease of use, logical process flows, accessibility, and productivity.

Analytical Skills: Experience in analyzing business processes, creating workflow diagrams, and documenting requirements in a clear and concise manner.

Certifications: Competitive certifications, such as Salesforce certifications (e.g., Service Cloud Consultant) or ServiceNow certifications (e.g., CSA, CIS-CSM), are highly preferred.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

• Build out core infrastructure services and microservices that impact our machine learning, frontend, and platform teams.
• Build out core infrastructure for various functionalities such as: distributed configuration management, rate limiting, feature flag, A/B testing, and traffic capture and replay.
• Improve the performance, scalability and observability of the Moveworks cloud infrastructure.
• Deliver deadline sensitive work regularly that is interdependent with other engineering teams.
• Own features end-to-end, and regularly influence the infrastructure roadmap.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 4+  years of experience designing, building, shipping, and maintaining backend distributed systems.
• Familiarity with Java/Python/Golang/C++.
• Experience with containers/Docker, and with cloud infrastructure like AWS/GCP/Azure.
• Desire to work at a startup pace with a high degree of ownership.
• Experience solving for performance, optimization, scalability, latency, and monitoring.
• Strong motivation, gumption, and an appetite for continuous, incremental changes and completing challenging projects quickly.
• BS in computer science or a related field.
• High level of curiosity about engineering outside of your immediate discipline and an incessant desire to learn.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

.

Job Description

What you get to do in this role:

• Provide relief and sustainable resolution to issues within our infrastructure.
• Use your experience in software development, systems engineering, and networking to proactively prevent repeatable issues.
• Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design.
• Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.
• Drive monitoring and automation initiatives

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Deep knowledge of Linux systems
• 5+ Years’ experience with DevOps automation, CI/CD pipeline and agile methodologies
• 5+ Years’ experience with Cloud technologies, preferably Azure
• Expertise in Observability and Monitoring of applications, services, and networks at scale
• 10+ years Coding in various languages; we normally prefer Python, JavaScript, and Ruby
• MySQL database administration, troubleshooting, and performance tuning
• Networking skills, IP addressing and routing.
• Team-first attitude and an uncompromising attention to detail.
• Good collaboration and communication skills
• Ability to work in shifts that cover one weekend day.
• Experience developing on the ServiceNow Platform is a bonus

JV20

JV20

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. . 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Job Description

Role Overview 

We’re in growth mode across the INDIA region—and looking for a seasoned, strategic, and high-impact Services Sales Leader to drive our Professional and Strategic Services business. This role comes with a clear booking revenue and margin target and will be a key force behind expanding ServiceNow’s footprint through business transformational, value-led services engagements all configured on the ServiceNow AI Platform.

You will not only lead a high-performing team but also serve as a strategic pillar of our Customer Excellence Group (CEG) organisation—working across functions to influence customer adoption, retention, and value realization. This role is central to our mission: to make ServiceNow the best buying decision our customers have ever made.

This role isn’t just about growth—it's about AI and Business transformation. You’ll be responsible for driving large, complex, and transformational service-led deals with some of the most strategic customers across the region, while also coaching and developing your team to build those same capabilities.

What You’ll Do 

• Own the INDIA sales strategy for Services (Professional services and Customer Success), aligning with all Field Sales, Partners, and Marketing to deliver a seamless “land‑and‑expand” motion
• Develop and close business and technology lead transformational, end to end services deals that elevate the customer relationship and accelerate business value realization
• Coach and mentor your team to identify, shape, scoping and close complex service engagements, building long-term capability across the region
• Own and deliver against a defined Services booking, revenue and margin target across INDIA
• Drive consistent forecasting, pipeline growth, and operational discipline to support predictable bookings, margin and revenue and well as qualify opportunities and scoping.
• Recruit, develop, and lead a high-performing GTM team with a focus on coaching, development, and quota & participation performance
• Partner with field teams on opportunity qualification, pipeline health, territory planning, and account strategies
• Build deep, trusted relationships with customer C‑suite and internal stakeholders across functions
• Collaborate closely with Services Sales Pre-Sales, Services Delivery, Product Management, Customer Success, and Field Sales

What Success Looks Like 

• Exceeded Services-led bookings, revenue and margin targets across INDIA
• Closed high-value transformational deals that materially impact customer strategy and platform adoption
• Develop a high-performing Services Sales team with repeatable plays for value-based selling
• Aligned regional efforts to CEG’s broader KPIs, influencing outcomes well beyond services sales, such as NPS, Attrition and Net New Licenses Sales
• Strengthened cross-functional relationships across Field, Services Delivery, and Customer Success

Why You’ll Love This 

• Be at the forefront of one of ServiceNow’s fastest-growing markets in APAC — India
• Play a key role in delivering on ServiceNow’s Customer Excellence Group (CEG) strategy
• Lead the Services motion that directly enables customer value and company growth
• Be part of the incredible CEG India leadership team
• Competitive compensation package including bonus, stock, and benefits
• Join a fast-moving, inclusive, and high-performance culture focused on customer success
• A rare opportunity to build transformational customer journeys that shape the future of work

Qualifications

Qualifications

What You Bring 

• 15+ years of enterprise software/services sales leadership in SaaS, consulting, or digital transformation
• Demonstrable experience selling or consulting with ServiceNow products
• Proven experience selling in India, with a good understanding of local buying processes, regulations, culture, and how decisions are made. Having strong connections with large Indian companies is a plus.
• Proven ability to influence outcomes across customer success, consulting, and sales functions
• Deep experience selling into CxO stakeholders with strong business case and value articulation
• A leadership style built around coaching, mentoring, and team development
• Create territory-specific go-to-market plans addressing varying levels of technology readiness, language, buying behaviour, and cultural expectations across markets like Asia, India, and ANZ
• Strong understanding of ServiceNow solutions (ITSM, ITOM, HRSD, CSM, etc.) and services GTM motion
• Exceptional collaboration skills—cross-functional by nature, driven by partnership and impact
• Strong business acumen with forecasting, territory planning, and strategic thinking skills
• Fluent in English

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

This is a high-impact, quota-carrying field sales role focused on generating net new business across a portfolio of non-named accounts in India. You will drive ServiceNow growth through a channel-first model by identifying, engaging, and winning with the right partner for each opportunity. You will be the quarterback of a virtual team across Partner Managers, Partner Marketing, Partner Pre-Sales, and Partner Excellence to execute a disciplined territory plan and drive pipeline from first engagement through to closed-won.

What you get to do in this role:

• Territory planning and execution: Own and develop a structured territory execution plan across assigned non-named accounts. Prioritise accounts by industry, whitespace, and partner coverage. Build and maintain a healthy pipeline to meet and exceed quarterly and annual new business targets.
• Partner-led sales motion: Collaborate with the Partner Manager Group to identify and select the right partners for your territory by country, industry focus, and solution capability. Co-develop joint account plans and co-selling motions with selected partners to drive pipeline creation and deal progression.
• Demand generation with partners: Partner with the Partner Marketing Group to design and execute joint demand generation campaigns, including field events, roundtables, digital campaigns, and prospecting activities; targeted at your assigned account portfolio.
• Sales cycle leadership: Lead opportunity qualification and customer engagement, leveraging Partner Pre-Sales support for discovery, solution demonstrations, and technical pre-sales activities. Maintain deal momentum from first meeting through to commercial close.
• Partner capability development: Work with the Partner Excellence Group where needed to bring new partners on board or enable existing partners with new solution competencies relevant to your territory's needs; ensuring the right capacity and capability is in place to support your pipeline.
• Pipeline and forecast discipline: Maintain accurate and up-to-date CRM records. Provide regular pipeline reporting, deal status updates, and forecast inputs. Participate in deal reviews and business reviews with leadership as required.
• Industry and solution positioning: Apply strong industry knowledge to frame ServiceNow's value proposition relevantly for target buyers across your territory, spanning verticals such as financial services, manufacturing, public sector, retail, telecommunication, or technology, depending on your assigned accounts.

Qualifications

To be successful in this role you have:

• Sales track record: 5 – 8+ years of quota-carrying B2B technology sales experience with a consistent track record of meeting or exceeding targets. SaaS sales experience strongly preferred.
• Channel sales expertise: Proven experience selling through or with channel partners, co-selling, joint pipeline creation, and managing partner-led deal motions. Knows how to enable and motivate partners to prioritise your deals.
• Industry knowledge: Strong understanding of one or more key industries in India (e.g. financial services, manufacturing, public sector, retail, telecommunication, technology). Able to speak credibly to business challenges, buying centres, and digital transformation priorities relevant to your territory.
• Territory management: Experience managing a large account portfolio (80 to 150+ accounts). Skilled at segmenting, prioritising, and executing a disciplined territory plan to maximise pipeline coverage and conversion.
• Platform and workflow solutions: Familiarity with enterprise SaaS platforms, ideally ServiceNow, Salesforce, SAP, or similar workflow/ITSM/CRM platforms. Able to position platform value at the business and IT buyer level.
• Stakeholder influence: Comfortable engaging VP and C-level buyers. Skilled at orchestrating a virtual internal team across pre-sales, marketing, and partner-facing roles to drive deal momentum.
• AI fluency: Leverages AI tools to enhance productivity, including pipeline prioritisation, account research, outreach personalisation, and sales forecasting. Able to articulate AI-powered product value to business buyers.
• India market knowledge: Understands the commercial and cultural dynamics of selling in India markets. Multilingual capability is an advantage depending on assigned territory.

JV20

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Role Overview

The Sr. Advisory Solution Consultant, Core Business Solutions is an expert pre‑sales professional who combines deep domain expertise across Core Business workflows (for example, HR Service Delivery, Workplace Service Delivery, Legal and Contract Operations, Finance and Procurement–related solutions) with advanced consultative selling skills.

This role is an expert‑level individual contributor where advancement is based on business need. The Sr. Advisory Solution Consultant is a lead contributor in the Solution Consulting organization, a trusted advisor to customers and partners, and a mentor to other Solution Consultants. This role works closely with Sales to build and execute account penetration strategies in a defined market vertical and maintains strong external networks with customers and technology partners to identify and shape market opportunities.

What You Get to Do in This Role

• Partner with Account Executives and broader account teams to develop and execute account penetration strategies for Core Business Solutions in a defined territory or vertical.
• Lead discovery sessions with customers to understand business objectives, challenges, and current processes across HR, Workplace, Legal, Finance, Procurement, and supplier management operations, and translate them into Core Business Solution opportunities.
• Design solution architectures and value‑based proposals on the Now Platform that align Core Business workflows to customer business outcomes, including cross‑workflow and cross‑platform scenarios.
• Deliver compelling, story‑driven product demonstrations and presentations that articulate the vision, value, and differentiation of ServiceNow Core Business Solutions to both executive and technical audiences.
• Lead complex pre‑sales engagements, including RFP responses, proof‑of‑concepts, and workshops, ensuring proposed solutions are feasible, scalable, and aligned with ServiceNow leading practices.
• Build and maintain strong, long‑term relationships with key customer stakeholders as a trusted advisor on Core Business transformation and the Now Platform.
• Develop and maintain relationships with Product Management and Development to provide field feedback, influence roadmap, and stay ahead on new capabilities across Core Business Solutions.
• Maintain an active external network with customers, partners, and industry communities to identify emerging trends, shape ServiceNow’s point of view, and uncover new market opportunities.
• Contribute to internal enablement, reusable assets, and best practices (e.g., demo scenarios, discovery frameworks, industry use cases) specific to Core Business Solutions.

Qualifications

To be successful in this role you have:

• Extensive experience in a pre‑sales Solution Consulting or similar customer‑facing role (e.g., solution consulting, value engineering, product management with heavy customer engagement), ideally in SaaS or enterprise software.
• Deep domain expertise in at least one Core Business area (for example, HR Service Delivery, Workplace/Facilities, Legal and Contract Operations, Finance operations, Sourcing and Procurement, or Supplier Lifecycle operations), with the ability to credibly engage with senior business stakeholders.
• Proven track record designing and presenting end‑to‑end solutions that drive measurable business outcomes and value for customers.
• Strong consultative skills, including discovery, qualification, objection handling, and executive communication.
• Demonstrated ability to lead complex pre‑sales cycles collaboratively with Sales and cross‑functional teams.
• Experience mentoring or coaching other pre‑sales or technical team members and contributing to broader team success.
• Excellent presentation, storytelling, and demo skills, with the ability to simplify complex concepts and tailor messages to different audiences.
• Ability to work in a fast‑paced, matrixed, global environment and manage multiple priorities and opportunities in parallel.

Preferred Qualifications

• Experience with the ServiceNow platform and/or competing enterprise platforms in HR, Workplace, or other Core Business domains.
• Experience working with global or regional enterprise customers in [insert target vertical(s), e.g., Financial Services, Manufacturing, Public Sector, etc.
• Familiarity with best practices in employee experience, shared services, and cross‑functional service delivery across HR, Finance, and Procurement.
• Ability to communicate in English.

Success in This Role

Success as a Sr. Advisory Solution Consultant – Core Business Solutions is measured by:

• Positive impact on pipeline creation and progression for Core Business opportunities.
• Win rate and deal quality for opportunities where you are engaged.
• Demonstrated mentorship and uplift of the broader Solution Consulting team.
• Customer and partner feedback on your credibility as a trusted advisor for Core Business transformation.
• Contribution to Core Business thought leadership, internal assets, and best practices.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

About the Role

This senior leadership position is a high-profile, growth opportunity for a highly driven individual with strong sales, communication, and organizational skills. You'll be central to shaping the Deloitte partnership and growing your career within a rapidly expanding company.

The GPL will lead executive alignment, global business plans, and sales to drive and generate new business via the "sell-to," "sell with," and "sell through" motions. This involves industry alignment, offerings and solutions strategy, and field-based sales activities with Deloitte and the ServiceNow ecosystem. You'll ensure successful execution of operational and revenue targets. This role requires leading a world-class team of global-regional members and direct engagement with the partner's sales and alliance leadership to achieve ambitious revenue growth and deliver superior customer experiences.

Primary Responsibilities

• Joint Business Planning: Create joint business plans, including launch planning, enablement, and co-marketing plans.
• Global Strategy & Leadership: Be an effective global leader representing ServiceNow, driving strategic planning, and leading all aspects of global partnership strategy, rigor, and execution.
• Key Advocate: Act as the key advocate to promote the partnership internally to functions such as Field Sales, Products, Customer Success, Marketing, and C-level leaders.
• Joint Business Development: Build a global, strategic, multi-year joint business plan with partners, focusing on Go-to-market & Co-Delivery with joint resources and hyperscalers to accelerate NOW-Partner clients' Digital Transformation journey.
• Engagement & Enablement: Enable and establish World Class joint engagement for joint NOW-Deloitte offerings with other key markets. Drive partnership operational rigor and business review governance with ServiceNow and Deloitte leaders, business stakeholders, and influencers.
• Revenue Growth: Responsible for joint selling, partner management, and regional governance to enable and accelerate growth against prioritized GPC NNACV (New/Net Annual Contract Value) via 'Sourced' & 'Influenced' revenue targets. Lead the cross-functional alignment with field sales, solution sales specialists, pre-sales, and customer outcome services teams to drive accelerated pipeline expansion and growth on NOW's platform.
• Deal Strategy: Lead effective “deal level” collaboration between ServiceNow sales teams and Deloitte teams at new and existing customers to drive new logos and NNACV 'Sourced-Influence' revenue.
• Solutions & IP: Work strategically to identify new industry-specific 'use cases and solutions'.
• Governance & Oversight: Develop world-class business governance & executive sponsorship with targeted partners to include committed targets & shared metrics.
• Executive Alignment: Develop aligned approaches and resolutions at Executive levels.

Qualifications

• Experience (Highly Preferred): Established operational relationships across lines of business. At least 15 years of prior experience working with large Global System Integration/Outsourcing firms and/or Audit & Advisory firms representing a SaaS or technology company preferred.
• Track Record: Proven record of consistent quota attainment & over-achievement.
• Strategic Acumen: Strong strategic thinking, including analytical and financial planning skills, to meet and exceed quotas and goals.
• Knowledge: Knowledge of System Integrators, Resellers & Independent Software Vendors is a must.
• AI Knowledge: Candidate who leverages AI, automation, and data to improve workflows, decision-making, and product outcomes. The ideal candidate proactively integrates modern AI tools into their daily work, experiments with emerging technologies, and continuously identifies opportunities to replace manual processes with scalable AI-driven solutions.
• Engagement: Ability to engage directly in the sales cycle on joint "must win" pursuits/opportunities, facilitating joint engagement as and when necessary.
• Business Impact: A strong background in sales or alliance partnerships gained within the Cloud/SaaS space, managing multi-million-dollar deals.

For positions in this location, we offer a base pay of $197,220 - $325,440, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Relocation to West Palm Beach is available and provided by ServiceNow

Job Description

About the Role 

We are seeking a highly collaborative and people-driven AI Adoption Lead to lead adoption and change management for our Global Sales Operations organization, as part of the GTM AI Acceleration team. Your role is to ensure that every innovation is implemented, deeply adopted, embedded in workflows, and embraced by teams across the globe. 

This role will focus on helping build scalable training programs, leading behavioral change initiatives, and activating communities of practice and local champions as the cornerstone of our innovation adoption strategy. These communities will serve as internal incubators for feedback, peer learning, advocacy, and continuous improvement. 

You'll work hand-in-hand with GTM Engineers, Data Engineer, Project Managers, Enablement Experts, and our Sales Operations teams to shape a strategy supporting the roll-out of new tools and processes, ensuring alignment between product development and user experience.  

Your work will directly impact AI adoption, and as a consequence improve our volume, value, velocity, and productivity across our Field Operations, Sales Planning, and Partner Operations teams. By aligning people, processes, and AI technology around an adoption experience that truly works, you will improve our customer satisfaction and SOPs productivity, contributing directly to ServiceNow’s ambition of becoming a $30B+ business. 

Key Responsibilities 

• Collaborate closely with the GTM AI Acceleration, Enablement, and SOPs teams to align messaging, materials, and learning experiences with user needs and product design
• Establish and scale communities of practice and local champion networks that act as the backbone for innovation adoption, driving peer-to-peer engagement, feedback, and ideation
• Drive enterprise-level change management, including stakeholder engagement, communications planning, and behavioral reinforcement strategies
• Measure adoption using a combination of system usage, sentiment analysis, feedback loops, and business impact metrics
• Help design and deliver global enablement strategies that support the rollout of new technology and processes
• Lead onboarding, training, and continuous learning initiatives tailored to Sales Operations personas and workflows
• Manage the AI Adoption Strategy (training, communication, recognition, rewards, and communities)

A Day in the Life 

Your day might begin by checking engagement and adoption metrics from a just-launched AI innovation, identifying gaps, and planning improvements for increased adoption. Mid-morning, you co-host a community of practice session with field champions, facilitating a conversation on how teams are using a new AI tool for forecasting in real-time.  

Afterward, you connect with GTM Engineers to align on the next big release, and with the Enablement team on materials and go-live communications for this upcoming release.  

In the afternoon, you prepare an adoption dashboard and communication for leadership, showing global progress and behavioral trends across sales teams. 

Ideal Candidate Profile 

• Passionate about empowering people through learning, enablement, and community-led transformation
• Expert in designing and executing change management and adoption strategies in large-scale, matrixed environments
• Proven ability to activate and grow peer-driven networks and champions as catalysts for adoption
• Comfortable aligning with GTM Engineers and field employees to connect innovation delivery with field activation
• Empathetic and driven by the challenge of turning complexity into clarity and action
• Curious, self-learner, autonomous, and team player

Qualifications

To be successful in this role you have:

• 4+ years in customer success, enablement, change management, learning & development, or similar roles within SaaS or enterprise sales organizations
• Experience working with product and innovation teams to support end-user readiness and success in sales or sales operations organizations
• Proven track record of leading internal or customer-facing technology adoption initiatives
• Demonstrated success in building and scaling global communities of practice and champion programs
• Familiarity with learning platforms, CRM, AI/automation tools, and productivity suites like Microsoft 365
• Proven experience leveraging AI/LLMs (particularly Claude and Copilot) to improve personal output and support technology adoption
• Exceptional communicator and storyteller with a knack for engaging diverse, global teams
• Proficiency in English is needed and additional languages (e.g.: Spanish, French, German) will be highly valued

Why Join Us 

• Be a key driver in ServiceNow's journey to $30B and beyond
• Collaborate with a visionary, high-energy team dedicated to reshaping the future of digital sales
• Help pioneer AI-enabled sales processes with measurable business impact
• Work in a dynamic, inclusive, and forward-thinking environment with strong leadership support 

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. . 

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

.

Job Description

You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients.

What you get to do in this role:

• Provide strategic leadership and partnership to clients, serving as the relationship manager between your customers and ServiceNow
• Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams
• Oversee growth of global accounts, including development and deployment of worldwide resources
• Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level
• Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
• Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years of experience in client management, aligning account strategies to revenue opportunities
• 5+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive- level relationship management
• Previous sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (within software or IT sales organizations)
• Experience exceeding sales targets
• Experience leading a virtual or matrixed team
• Understanding of broad, macro-level business IT needs for a prospective client
• Travel up to 50% (depending on geography/region)

For positions in this location, we offer a base pay of $172,600 - $219,820, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. . 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

This role is available in either our San Diego or Santa Clara office

About the Team:  

The AI Agents team is a key part of our broader Platform Engineering division, focused on creating innovative solutions that empower our customers to design and deploy intelligent agents tailored to automate their unique tasks and workflows. Our platform provides the capabilities for users to seamlessly define and configure AI agents that can operate autonomously, driving efficiency and optimizing processes across industries.  

At the heart of this cutting-edge product, our team is motivated by the need to continuously innovate, adapt to latest AI Advancements, and collaborate across multiple disciplines to deliver powerful, user-centric solutions. We work at the intersection of AI research, engineering, and product development, ensuring that our platform not only meets current demands but also anticipates future trends in automation and intelligent decision-making.  

Joining our team means being part of a dynamic, forward-thinking group that thrives on solving complex challenges, pushing boundaries, and staying ahead of the curve. We are looking for talented members who are passionate about AI, enjoy working in a collaborative environment, and are eager to contribute to the development of a transformative product that is reshaping how businesses leverage AI to solve real-world problems.  

What you get to do in this role:  

In this role, you will serve as a senior frontend engineering leader within the AI Agents team, working alongside a Principal Software Engineer to shape and elevate frontend standards and practices across the broader Platform Engineering division. You will operate on an established, production-scale UI platform — focusing on maturing architecture, raising the quality bar, and creating the frameworks and patterns other engineers build upon. 

This role is approximately 60% UI/Frontend leadership and 40% backend platform engineering. 

UI / Frontend Leadership (Primary – ~60%) 

• Define and drive frontend architecture standards and engineering practices across the Platform Engineering division 
• Evolve and mature an established, production-scale UI platform — improving performance, scalability, and developer experience 
• Design and implement reusable component libraries, UI frameworks, and tooling that other engineers build upon 
• Lead frontend testing strategies and establish quality standards across the team 
• Collaborate closely with UX and design teams to translate design systems and prototypes into scalable, accessible UI components 
• Mentor and influence engineers across teams, elevating frontend craft and consistency 

Backend / Platform Engineering (Secondary – ~40%) 

• Design and implement scalable RESTful APIs and microservices architectures 
• Build and maintain backend services using Java and/or Python 
• Develop and deploy microservices-based applications on Kubernetes 
• Work with relational databases, SQL, Spring, and Hibernate 
• Integrate backend services cleanly with frontend systems 

Qualifications

To be successful in this role you have:

• 12+ years of software engineering experience building scalable, high-quality applications 
• Experience in critical thinking and innovation aimed at AI integrations into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.  
• Demonstrated experience driving frontend architecture and engineering standards at a team or division level 
• Experience building AI/ML-enabled products or features, with the ability to translate AI capabilities into practical, user-facing experiences 
• Strong critical thinking and a track record of integrating AI into engineering processes, workflows, or decision-making

Frontend / UI 

• Deep expertise in JavaScript and modern frameworks — React, Angular, Lit Framework 
• Strong command of UI design principles, usability, cross-browser compatibility, and accessibility standards 
• GraphQL hands on experience
• Experience with modern styling approaches including SASS, CSS-in-JS, and styled components 
• Proficiency with frontend testing frameworks such as Jest, Cypress, TestCafe, Mocha, or Selenium 
• Familiarity with design system implementation and component-driven development 

Backend / Platform 

• Solid backend development experience with Java and/or Python 
• Experience with REST, JSON, AJAX, Spring, Hibernate, and relational databases 
• Hands-on experience with Kubernetes and microservices-based deployment 
• Familiarity with JVM performance tuning and optimization is a plus 
• Experience in designed, developed, and maintained microservices-based applications on Kubernetes, improving scalability, reliability, and deployment speed  
• Experience in functional programming, stateless architectures, ADTs is a plus  

FD21

For positions in this location, we offer a base pay of $168,900 - $295,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:  

• Help develop strategic market/product line business plans to support EMEA President, EMEA GTM Team in designated market opportunities by segment, identifies volume and strategic customers and develop partnerships
• Structure complex problems, develop hypotheses, conduct analyses and suggest recommendations through a data-driven process
• Create powerful & impactful strategic business presentations for the EMEA President
• Collect and analyse large datasets and summarise insights
• Develop compelling recommendations, communicated in high-quality output
• Support teams to identify opportunities, unlock productivity and accelerate execution
• Analyse market data to identify trends/opportunities, develop business direction from market data, and creates compelling market analysis presentations

Qualifications

To be successful in this role you have:

• Experience in Technology Platform and SaaS environment. Leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools,  analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years of work experience in business strategy and strategy consulting 
• Experience driving complex high-profile strategy and business analysis. 
• Experience presenting complex information to a variety of audiences
• Ability to handle multiple competing priorities in a fast-paced environment
• Experience with business operations

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:  

• Help develop strategic market/product line business plans to support EMEA President, EMEA GTM Team in designated market opportunities by segment, identifies volume and strategic customers and develop partnerships
• Structure complex problems, develop hypotheses, conduct analyses and suggest recommendations through a data-driven process
• Create powerful & impactful strategic business presentations for the EMEA President
• Collect and analyse large datasets and summarise insights
• Develop compelling recommendations, communicated in high-quality output
• Support teams to identify opportunities, unlock productivity and accelerate execution
• Analyse market data to identify trends/opportunities, develop business direction from market data, and creates compelling market analysis presentations

Qualifications

To be successful in this role you have:

• Experience in Technology Platform and SaaS environment. Leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools,  analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years of work experience in business strategy and strategy consulting 
• Experience driving complex high-profile strategy and business analysis. 
• Experience presenting complex information to a variety of audiences
• Ability to handle multiple competing priorities in a fast-paced environment
• Experience with business operations

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting [Employee Experience, Customer Workflow, ITX] Solution Sales. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:

The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 7+ years of pre-sales solution consulting or sales engineering experience
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
• Travel, as necessary

FD21

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting [Employee Experience, Customer Workflow, ITX] Solution Sales. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:  

The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Support product sales as a technical and domain expert of a client-facing sales team that pursues customers and prospects across multiple industry markets
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Develop client partner relationships
• Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years of pre-sales solution consulting or sales engineering experience
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence
• Travel, as necessary

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting [Employee Experience, Customer Workflow, ITX] Solution Sales. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:

The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 7+ years of pre-sales solution consulting or sales engineering experience
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
• Travel, as necessary

FD21

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. 

Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt.=

Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award. 

In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s leading workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work.

By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business. 

Come join us!

ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are looking for self-driven individuals to join our Moveworks Technical Support team, supporting a sophisticated Moveworks ServiceNow platform powered by machine learning, enterprise search (RAG), and agentic workflows. This role sits at the intersection of understanding a complex AI driven product and clearly communicating its behavior and value to our growing customer base.

Our platform enables users to not only find answers but also automate tasks end to end through AI agents that reason, plan, and execute actions across enterprise systems . As a result, customer questions range from configuration guidance to deeper investigations into why the assistant behaved a certain way spanning both educational support and complex debugging of AI behavior, integrations, and workflows.

An ideal candidate is curious, proactive, and thrives in a fast-paced environment, with a strong appetite for learning and solving complex technical problems.

What you get to do in this role:  

• Provide day to day technical support to customers using the AI Assistant platform to drive automation, search, and workflow execution

• Troubleshoot issues across:

  • AI responses (RAG based retrieval and answer quality)

  • Agentic workflows (planning, execution, and action failures)

  • API integrations with enterprise systems

• Communicate clearly with customers and simplify complex AI/system behaviors

• Identify root causes of issues using logs, telemetry, and system analysis (e.g., Kibana, Grafana)

• Identify defects, document them clearly, and track them in defect management systems

• Ensure timely responses to customers and adherence to SLAs

• Triage support tickets and escalate to appropriate teams (Customer Success Engineering, Product, Engineering, etc.)

• Analyze API failures and integration issues across connected enterprise systems

• Perform configuration changes to optimize assistant behavior and fulfill customer requirements

• Identify recurring issues and contribute to internal and customer facing knowledge bases

• Reproduce, document, and communicate bugs, outages, and workflow failures effectively

Qualifications

Qualifications and technical skills that will lead to your success:

• Bachelor’s degree in Information Technology, Computer Science, or a related field

• 8-12 years of experience in customer-facing technical support or similar roles

• Experience working with ServiceNow platform and enterprise integrations

• Strong understanding of REST APIs and debugging integration issues

• Experience working with automated, bi-directional integrations between systems

• Understanding of system design concepts to distinguish between configuration issues and product limitations

• Strong troubleshooting and problem-solving skills

• Ability to analyze logs and monitoring tools (e.g., Kibana, Grafana)

• Strong written communication skills and ability to simplify complex technical concepts

• Ability to debug issues across workflows, APIs, and system interactions

• Experience reproducing, documenting, and communicating bugs effectively

• Passion for technology with a strong desire to learn and grow

Nice to Have:

• Familiarity with AI/ML systems, especially RAG-based search or conversational AI

• Understanding of agent-based or workflow automation systems

• Familiarity with configuration file formats such as XML, JSON, and YAML

• Experience with logging and observability tools such as Kibana and Grafana

• Basic coding skills, preferably Python

• Knowledge of distributed version control systems (Git is a plus)

• Experience with enterprise IT platforms (Okta, Workday, Google Workspace, Microsoft Active Directory) 

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Customer Success Senior Platform Architect is an advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes. The Senior Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the health of the platform. This is a consultative role focused on guiding ServiceNow, partner and customer employees on the engagement team to provide a solution on an architecture designed for long-term success. 

• You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions. 
• Be an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions. 
• Provide a variety of architectural knowledge across multiple workflows. 
• Develop relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision. 
• Translate goals to outcomes into a customer roadmap. 
• Translate business information and technical requirements into an architectural blueprint to achieve complex goals. 
• Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications. 
• Manage technical governance, and a delivery operating model and governance. 
• Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices. 
• Support the sales effort by scoping and estimating the engagement and change orders. 
• Be an active contributor of leading practices and expertise related to the ServiceNow platform.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
• 8+ years progressive experience as part of a professional services (SaaS) organization; or equivalent education/experience 
• Management consulting experience 
• Success driving complex issues through analysis and resolution 
• Industry domain expertise  
• Large program experience leading architecture and design 
• Enterprise architecture experience 
• Cloud application technology experience 
• Right to work in country

Additional Information

Work Personas 

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Customer Success Senior Platform Architect is an advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes. The Senior Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the health of the platform. This is a consultative role focused on guiding ServiceNow, partner and customer employees on the engagement team to provide a solution on an architecture designed for long-term success. 

• You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions. 
• Be an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions. 
• Provide a variety of architectural knowledge across multiple workflows. 
• Develop relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision. 
• Translate goals to outcomes into a customer roadmap. 
• Translate business information and technical requirements into an architectural blueprint to achieve complex goals. 
• Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications. 
• Manage technical governance, and a delivery operating model and governance. 
• Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices. 
• Support the sales effort by scoping and estimating the engagement and change orders. 
• Be an active contributor of leading practices and expertise related to the ServiceNow platform.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
• 8+ years progressive experience as part of a professional services (SaaS) organization; or equivalent education/experience 
• Management consulting experience 
• Success driving complex issues through analysis and resolution 
• Industry domain expertise  
• Large program experience leading architecture and design 
• Enterprise architecture experience 
• Cloud application technology experience 
• Right to work in country

Additional Information

Work Personas 

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Solution Sales Manager will oversee market success of ServiceNow's Core Business Solutions which includes a portfolio of HR workflow, Procurement workflow, Finance Work Flow, Legal contract management workflow products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:  

The Solution Sales Manager supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.

• Support territory strategy and planning to improve vertical agreement, account use case targeting and execution
• Provide input to AE during the account planning process based on territory strategy and recommendation
• Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
• Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
• Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
• Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
• Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
• Champion diversity and belonging to contribute to an open and inclusive environment

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience in selling ERP/HCM/Procurement 
• 12 + years knowledge on return on investment of specialty solutions area to lead solution win
• Experience 10+ as an AE, or in alternative sales/ customer service role
• Understanding of business sales processes
• Travel required: 30-50%

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow is seeking an Enterprise Architect to join our Korea team. The Enterprise Architecture Team is part of our pre-sales organisation focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions. Our team brings technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers understand the opportunities of the "platform of platforms" vision. 

Based in Korea, you will engage with enterprise customers across industries, acting as a technical leader for their most complex solutions. You will leverage best practices and industry standards to build customer trust and architect best-in-class solutions; communicating at all levels up to and including CIO/CTO. You will be fluent in the Korean enterprise technology landscape and comfortable engaging in both Korean and English with local customers, partners, and the wider ServiceNow global team. 

What You Get to Do 

Korea Market Engagement 

• Engage with enterprise customers across Korea's key industries to identify pain points and opportunities to deliver value, translating business challenges into solutions from ServiceNow 

• Navigate the Korean enterprise IT landscape, including familiarity with major local system integrators (Samsung SDS, LG CNS, SK C&C), cloud providers, and the broader Korean partner ecosystem 

• Build and maintain executive relationships across Korea's largest enterprises, positioning ServiceNow as the platform of choice for digital transformation 

• Partner with local account teams and ServiceNow's Korea partner community to accelerate deals and deliver credible solution architectures tailored to the Korean market 

• Represent the voice of the Korean market internally, contributing local insight to ServiceNow's regional go-to-market and product strategy 

Architecture Leadership 

• Engage with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from ServiceNow 

• Work with a wide variety of customers, colleagues and partners to help them understand the power of the Now platform and the potential opportunities of the future of work 

• Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry-specific solutions 

• Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organisation, seamlessly integrating into their current and future technology landscape 

• Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels 

• Work with architecture development methods, modelling approaches and architecture patterns for integration 

• Interact at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey 

• Provide thought leadership and collaborate with internal ServiceNow business units 

• Identify, lead and contribute to the creation of best practices, white papers, workshops, etc. 

Customer Workshops & Enablement 

• Lead and participate in the delivery of workshops, best practice overviews, and educational sessions to existing customers and partners in Korea 

• Elegantly articulate the advantage of ServiceNow being built on a single cloud platform consisting of a single user interface, one code base and one data model 

• Create and communicate high-level architectures and strategies, both written and verbal, to audiences up to and including CIO/CTO level

Qualifications

To be successful in this role you have: 

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry 

• Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals 

• Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills 

• An intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right, to invest time and energy in the right areas 

• Willingness to jump in and roll up their sleeves alongside customers, colleagues and partners to get things done faster and better 

• 10 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery-focused role 

• A track record of success in using Human Centred Design techniques to explore the customers; current reality and set a vision for the future 

• Expertise designing, implementing and managing advanced architectures in an application domain and integrating multiple systems or platforms 

• Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment 

• Familiarity with common Enterprise and Industry Architecture frameworks such as: TOGAF, Zachman, IT4IT, BIAN, TMForum, etc. 

• Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation 

• Experience and understanding of multiple technical domains; application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc. 

• Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions 

• Experience presenting architecture concepts, designs, and goals to technology leaders and partners 

• Fluency in Korean and English, with the ability to engage at executive level in both languages 

• Familiarity with the Korean enterprise IT ecosystem, including major local system integrators, cloud providers, and regulatory considerations relevant to enterprise platform adoption 

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

This Solution Architect, Platform is a functional and technical expert consulting with customers on implementing ServiceNow Workflow solutions based on best practices – all with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on solving for the most relevant customer challenges - providing support during sales cycles, on direct engagements with our Customers and Partners, and advocating for customer needs within ServiceNow (e.g., Product Management, Customer & Partner Excellence, Training & Certification).

Solution Architect, Platform brings architectural guidance, business acumen in the industry (e.g., Employee Experience, Customer Service, Information Technology, etc.), along with deep product expertise, innovation, and knowledge capital to our customers and partners.

What you get to do in this role:

• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes, focused on inter-connectivity between Workflow applications and a customer’s technology landscape, while informing customer on governance best practices
• Interacts with senior leadership or even CXO roles to support discussions related to their implementation roadmap and change management best practices for implementing applications within a Workflow
• Support pre-sales activities like conducting sales presentations, leading solutioning/scoping discussions/workshops, estimating implementation engagement efforts in partnership with Services Account Executives, Solution Sales Executives/Consultants, Sales Account Executives, and Partner Sales Organisations
• Establish mutually beneficial relationships with Workflow product owners and stakeholders, to promote awareness of Workflow Solutions capabilities and roadmaps
• Promote continuous improvement practices for delivery/engagement materials in partnership with related Customer & Partner Excellence Team
• Enable and mentor other members of the ServiceNow delivery team and partner ecosystem
• Up to 20% travel annually, driven by customer needs and internal meetings

Qualifications

To be successful in this role, we need someone who has:

• Must be native level in Japanese 
• No allergy to use English in business scene
• Must be authorized working in Japan
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• At least 12 years of consultation and/or configuration experience related to implementing complex, highly-capable, technologies – inclusive of integrations and portals
• At least 5 years of advisory consultation experience related to implementing across multiple ServiceNow Workflow or similar solutions
• Vast experience with leading creator, integration, software/platform experience
• Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons and risks) in an organisation, while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
• Customer-centric mentality, willing to go the extra mile for the customer, and will break down all barriers to ensure customer success
• Interacts well with both technical and non-technical customers, attains relevant technical and business requirements, analyses information, and designs comprehensive solutions
• Capable of developing visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude
• Experience conducting solutions presentations and obtaining customer acceptance to solution design
• Strong capabilities in forging trust, engaging a remote or in-person audience
• Strong aptitude toward communicating complex business and technical concepts using visualisation and modelling aids. Ability to conceptualise and design sophisticated wireframes, workflows, and diagrams
• A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies
• ServiceNow Certifications (Required within the first 180 days): 
  - Certified System Administrator (CSA)
  - Certified Application Developer (CAD)
  - ITSM Certified Implementation Specialist (CIS)
  - CSM Certified Implementation Specialist (CIS)
  - Service Provider Implementer (CIS-SP)
  - Core Platform micro-certifications (Mobile, Performance Analytics, UI Builder, ATF, Integration Hub, Virtual Agent, NLU, Flow Designer, Service Portal, CSDM)
• Desired ServiceNow Certifications (required or must achieve within the first year):
  - Certified Technical Architect

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Job Description

ServiceNow is hiring an Account Executive to lead new business across a portfolio of Australia's most asset-intensive organisations. The patch spans two connected pillars: the energy and utilities companies powering the transition (generation, retail, transmission, water, oil and gas), and the construction, engineering and infrastructure services firms that build, maintain and operate the assets behind it. These are organisations running complex field operations, large capital programs, and workforces that increasingly live outside head office.

You will own a defined set of accounts and generate new SaaS license revenue through disciplined account and territory planning, prospect research, executive engagement and consistent field-based selling.

Responsibilities

• Build trusted relationships with C-suite stakeholders across IT, operations, finance, HR, risk and digital (CIO, COO, CFO, CHRO, Chief Risk Officer, Chief Digital Officer, Head of Asset Management, Head of Field Services, Head of Major Projects) and translate ServiceNow's value into outcomes that resonate in an asset-heavy business
• Run a coherent account strategy across two distinct customer types: energy and resources customers focused on the transition, grid and asset reliability, ESG reporting and operational resilience; and construction, engineering and infrastructure services customers focused on project delivery, mobile workforces, safety, supplier risk and operating margin
• Orchestrate a virtual account team of Solution Consultants, Solution Specialists, Customer Success, Partners and Marketing, with clear ownership of relationship mapping and coverage
• Help customers think through where ServiceNow fits across IT, employee experience, customer and field service, risk and compliance, and the workflows connecting their corporate functions to their field and project operations
• Bring the right specialist and partner resources into deals at the right time, including industry SMEs and partners with credibility in energy, resources, infrastructure or construction
• Drive pipeline through outbound activity, executive engagement, partner co-sell and disciplined territory planning
• Own forecast accuracy, pipeline hygiene and account coverage across the patch

Qualifications

• 7+ years of enterprise software or solutions sales experience, ideally with exposure to one or more of: energy, utilities, resources, oil and gas, mining, construction, engineering services, infrastructure services or property
• A track record of consistently achieving and exceeding new business targets in complex, multi-stakeholder enterprise deals
• Experience selling at the C-suite and building genuine trusted advisor relationships, not just executive sponsorship on a slide
• The ability to navigate organisations where the most important users sit in the field, on a project, or on a site, not behind a desk
• A view on how AI is changing the work you do and the work your customers do, whether that is using AI tools in your own selling, helping customers think through AI in their operations, or understanding how AI-driven workflows shift the conversation
• A win as a team mindset and a strong instinct for orchestrating virtual teams across SC, success, partner and marketing functions
• Comfort operating in a high-growth environment where account coverage, planning and pipeline hygiene are non-negotiable

Why this territory

The patch sits at the intersection of two of the biggest themes in Australian enterprise: the energy transition and the infrastructure build-out. Customers across both pillars are under genuine pressure to modernise the way they manage assets, people, risk and customer experience, and ServiceNow is increasingly part of that conversation. This is a territory where strategic patience, account depth and credibility with operational leaders matter as much as transactional pace.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. . 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.

What you get to do in this role:

• Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
• Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
• Identify the right specialist/ support resources to bring into a deal, at the right time

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 7+ years of sales experience within software OR solutions sales organization
• Experience establishing trusted relationships with current and prospective clients and other teams
• Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships
• Experience achieving sales targets
• The ability to understand the "bigger picture" and our plans around IT
• Experience promoting a customer success focus in a "win as a team" environment

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

Who we are

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. 

Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt.

Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award. 

In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s leading workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work.

By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business. 

Come join us!

ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Role

Are you a software engineer who has honed your craft, partnership, and execution over years building and improving production systems, and are looking to apply your skills at the cutting edge of AI agents? This may be the role for you.

As a senior software engineer on our “agent lab” Natural Language Understanding team, you will play an important part in our mission: to advance the frontier of work that can be entrusted to agents to perform reliably at scale. You will have the opportunity to contribute to the evolution of the Moveworks AI Assistant platform in several of the following areas: agent orchestration, sandboxed file systems and code execution, latency optimization, agent memory, LLM self-reflection and improvement, execution environment simulation, enterprise knowledge graphs, and multimodal I/O.

You will have all the tools of modern enterprise AI at your disposal, including best-in-class LLMs from providers like OpenAI. Our team indexes on moving fast on scalable infrastructure, solving challenging product and engineering problems, and pushing the envelope of value provided to customers. If you are looking to do impactful work with a bright, dedicated, and impact-driven team alongside you, we’d love to have a conversation.

What you get to do in this role:

• Take on exciting and difficult engineering challenges (see areas listed above) to build and evolve capable AI agent systems that are reliable in every sense of the word
• Implement frontier AI algorithms and architectures and help productionize them at scale
• Use the latest advances in machine learning, LLMs, and AI agents to enhance our products and create delightful user experiences
• Contribute to roadmap and help drive the evolution of engineering areas of growing scope and impact to create lasting value for all our customers
• Hone your craft in writing robust, extensible, readable, and performant code
• Partner with subject matter experts across the company including in machine learning, security, product, user experience, and customer success, to learn from each other and build the best enterprise AI product the world has ever seen
• Mentor other engineers on the team in how to build, maintain, and evolve great software
• Collaborate with machine learning engineers, learn from each other, and build world-class AI systems

Qualifications

To be successful in this role you have:

• 0-2 years experience designing, building, and improving production systems, ideally at scale
• Ability to think and communicate clearly about complex engineering problems and systems
• Comfort giving and receiving feedback, and in holding yourself and your coworkers accountable to a high standard of operational excellence
• Readiness to hit the ground running in a Mac development environment, programming in Python, Golang, and/or Java
• Desire to ship at a startup pace with a high degree of ownership
• Attention to detail
• Drive to ship product improvements with production-grade code
• Strong appetite for continuous incremental wins and completing challenging projects fast
• High level of curiosity about engineering outside of immediate discipline and ongoing desire to learn and stay at the cutting edge of applied AI

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

What you get to do in this role:  

The Program Director / Sr. Principal Engagement Manager is accountable for the on-time, on-budget delivery of defined solution scope to achieve customer business outcomes. This role requires execution of projects aligned to ServiceNow leading practices and the Now Create methodology while ensuring strong governance, stakeholder alignment, risk mitigation, and successful delivery across complex enterprise environments.

Key Responsibilities

• Lead large-scale enterprise transformation projects from initiation through successful delivery.
• Manage engagement governance, timelines, scope, risks, issues, change management, resourcing, reporting, and program financials.
• Execute projects using ServiceNow leading practices and the Now Create methodology in collaboration with customer teams and delivery partners.
• Serve as the primary point of contact for executive stakeholders, facilitating communication, decision-making, and customer buy-in on proposed solutions.
• Lead cross-functional delivery teams throughout the engagement, often across multiple workstreams and partner organizations.
• Collaborate with Sales, Customer Outcomes, partners, and customers to understand business challenges, stakeholder priorities, and business value being delivered.
• Align project deliverables to customer business objectives and long-term transformation goals.
• Identify gaps between actuals and plan of record, propose solutions, and drive issue resolution.
• Track project progress, manage deviations, and implement corrective actions to ensure successful outcomes.
• Provide executive-level presentations, reporting, and strategic updates to customers and senior leadership.
• Demonstrate executive presence and the ability to lead difficult conversations, resolve conflict, and challenge direction when appropriate.
• Mentor, coach, and lead Customer Outcomes and Partner teams to deliver successful customer outcomes.
• Support business development efforts for large, multi-million-dollar strategic engagements.
• Manage complex strategic accounts and multiple projects simultaneously in fast-paced enterprise environments.

• Act as a thought leader by applying expertise in ServiceNow, enterprise transformation delivery, and customer success best practices.

Qualifications

To be successful in this role you should have: 

• 15+ years of progressive experience within professional services, SaaS, or enterprise technology organizations.
• Proven success leading large-scale, complex transformation projects and enterprise delivery programs.
• Deep expertise delivering ServiceNow implementations and transformation initiatives within enterprise environments.
• Strong understanding of the Financial Services / Financial Markets industry, including operational, regulatory, and financial considerations.
• Experience managing program financials, budgets, forecasting, and executive reporting.
• Exceptional communication, presentation, and stakeholder management skills with the ability to influence senior leadership effectively.
• Strong executive presence with excellent conflict resolution and negotiation skills.
• Highly detail-oriented with strong organizational, analytical, and problem-solving capabilities.
• Demonstrated ability to work cross-functionally and manage multiple priorities simultaneously.
• Experience leveraging AI-powered tools, automation, and data-driven decision-making in delivery or operational processes.
• Advanced proficiency in Microsoft Office Suite, including PowerPoint and Excel.
• Ability to operate independently within fast-paced, high-growth, and highly matrixed environments.
• Creative, high-energy, entrepreneurial mindset with the ability to drive initiatives independently.
• Demonstrated success driving complex issues through analysis and resolution.
• Excellent written and verbal communication skills.
• ServiceNow certification(s) aligned to workflow or platform solutions preferred.
• ITIL, PMP, and/or ServiceNow System Administrator certification preferred.
• Ability to travel up to 50%.

For positions in this location, we offer a base pay of $192,400 - $336,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. . 

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

The Built on ServiceNow team is a strategic organization within ServiceNow’s Global Partnerships and Channel organization. The Built on ServiceNow team drives new market creation by combining the ServiceNow AI platform with our global Service Provider partner’s Business Process Services or product IP as-a-Service to co-create and GTM with cutting edge, differentiated solutions.

We are seeking a results-driven team member to lead the go-to-market (GTM) team for Built On solutions.  In this role, you will drive solution adoption by spearheading ServiceNow’s engagement in the planning and execution of a comprehensive GTM strategy. You will work closely with partner stakeholders as well as internal stakeholders across ServiceNow including Sales, Industry GTM, Product Management, Marketing, and others. 

What you get to do in this role:

• Lead a team of seasoned global GTM Partner Development Managers to drive GTM execution for built on solutions
• Leverage your passion in driving sales results to develop and execute a GTM plan for each Built on  ServiceNow solution
• Lead or support GTM workstreams per solution, including:

            o    Field engagement, alignment and execution

            o    Partner target account planning and joint pipeline development

            o    Sales strategy and play development

            o    Sales enablement and training

            o    Development of sales and marketing assets

            o    Launch announcements and communications

            o    Support of pipeline conversion and target accounts

            o    Partner and/or industry events presence 

            o    Other co-marketing initiatives

• Be the point person for any GTM activities for your partners’ Built on ServiceNow solutions – both externally and internally (e.g. pipeline reviews, QBRs, etc)
• Align closely with internal ServiceNow teams including Industry GTM, outbound PM, Marketing, etc
• Track and report on the progress of GTM initiatives, ensuring ongoing optimization and impact
• Support business development and sales proposal workstreams for the Built on ServiceNow team

Qualifications

In order to be successful in this role, we need someone who has:

• 10+ years in a partner/channel sales role – ideally in a B2B SaaS or enterprise software environment
• Experienced people leader that has led teams and been accountable for a GTM function.
• Track record of meeting or exceeding sales and partner sales revenue targets
• Experience working at or with Managed Service Providers and/or Global Partners
• Familiarity with sell-through partner motions
• Strong collaboration skills - ability to liaise, build relationships with, and motivate individuals at all levels both internally and externally 
• Experience of working with organizations across multiple geographies / verticals
• Ability to manage multiple projects simultaneously with attention to detail and focus on execution
• Excellent communication and presentation skills
• Knowledge of the ServiceNow platform or ecosystem is beneficial but not required
• Technical prowess and ability to represent the solution is a plus
• Willing and able to travel as necessary

For positions in this location, we offer a base pay of $148,900 - $232,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. . 

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

The Built on ServiceNow team is a strategic organization within ServiceNow’s Global Partnerships and Channel organization. The Built on ServiceNow team drives new market creation by combining the ServiceNow AI platform with our global Service Provider partner’s Business Process Services or product IP as-a-Service to co-create and GTM with cutting edge, differentiated solutions.

We are seeking a results-driven team member to lead the go-to-market (GTM) team for Built On solutions.  In this role, you will drive solution adoption by spearheading ServiceNow’s engagement in the planning and execution of a comprehensive GTM strategy. You will work closely with partner stakeholders as well as internal stakeholders across ServiceNow including Sales, Industry GTM, Product Management, Marketing, and others. 

What you get to do in this role:

• Lead a team of seasoned global GTM Partner Development Managers to drive GTM execution for built on solutions
• Leverage your passion in driving sales results to develop and execute a GTM plan for each Built on  ServiceNow solution
• Lead or support GTM workstreams per solution, including:

            o    Field engagement, alignment and execution

            o    Partner target account planning and joint pipeline development

            o    Sales strategy and play development

            o    Sales enablement and training

            o    Development of sales and marketing assets

            o    Launch announcements and communications

            o    Support of pipeline conversion and target accounts

            o    Partner and/or industry events presence 

            o    Other co-marketing initiatives

• Be the point person for any GTM activities for your partners’ Built on ServiceNow solutions – both externally and internally (e.g. pipeline reviews, QBRs, etc)
• Align closely with internal ServiceNow teams including Industry GTM, outbound PM, Marketing, etc
• Track and report on the progress of GTM initiatives, ensuring ongoing optimization and impact
• Support business development and sales proposal workstreams for the Built on ServiceNow team

Qualifications

In order to be successful in this role, we need someone who has:

• 10+ years in a partner/channel sales role – ideally in a B2B SaaS or enterprise software environment
• Experienced people leader that has led teams and been accountable for a GTM function.
• Track record of meeting or exceeding sales and partner sales revenue targets
• Experience working at or with Managed Service Providers and/or Global Partners
• Familiarity with sell-through partner motions
• Strong collaboration skills - ability to liaise, build relationships with, and motivate individuals at all levels both internally and externally 
• Experience of working with organizations across multiple geographies / verticals
• Ability to manage multiple projects simultaneously with attention to detail and focus on execution
• Excellent communication and presentation skills
• Knowledge of the ServiceNow platform or ecosystem is beneficial but not required
• Technical prowess and ability to represent the solution is a plus
• Willing and able to travel as necessary

For positions in this location, we offer a base pay of $148,900 - $232,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. . 

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

The Built on ServiceNow team is a strategic organization within ServiceNow’s Global Partnerships and Channel organization. The Built on ServiceNow team drives new market creation by combining the ServiceNow AI platform with our global Service Provider partner’s Business Process Services or product IP as-a-Service to co-create and GTM with cutting edge, differentiated solutions.

We are seeking a results-driven team member to lead the go-to-market (GTM) team for Built On solutions.  In this role, you will drive solution adoption by spearheading ServiceNow’s engagement in the planning and execution of a comprehensive GTM strategy. You will work closely with partner stakeholders as well as internal stakeholders across ServiceNow including Sales, Industry GTM, Product Management, Marketing, and others. 

What you get to do in this role:

• Lead a team of seasoned global GTM Partner Development Managers to drive GTM execution for built on solutions
• Leverage your passion in driving sales results to develop and execute a GTM plan for each Built on  ServiceNow solution
• Lead or support GTM workstreams per solution, including:

            o    Field engagement, alignment and execution

            o    Partner target account planning and joint pipeline development

            o    Sales strategy and play development

            o    Sales enablement and training

            o    Development of sales and marketing assets

            o    Launch announcements and communications

            o    Support of pipeline conversion and target accounts

            o    Partner and/or industry events presence 

            o    Other co-marketing initiatives

• Be the point person for any GTM activities for your partners’ Built on ServiceNow solutions – both externally and internally (e.g. pipeline reviews, QBRs, etc)
• Align closely with internal ServiceNow teams including Industry GTM, outbound PM, Marketing, etc
• Track and report on the progress of GTM initiatives, ensuring ongoing optimization and impact
• Support business development and sales proposal workstreams for the Built on ServiceNow team

Qualifications

In order to be successful in this role, we need someone who has:

• 10+ years in a partner/channel sales role – ideally in a B2B SaaS or enterprise software environment
• Experienced people leader that has led teams and been accountable for a GTM function.
• Track record of meeting or exceeding sales and partner sales revenue targets
• Experience working at or with Managed Service Providers and/or Global Partners
• Familiarity with sell-through partner motions
• Strong collaboration skills - ability to liaise, build relationships with, and motivate individuals at all levels both internally and externally 
• Experience of working with organizations across multiple geographies / verticals
• Ability to manage multiple projects simultaneously with attention to detail and focus on execution
• Excellent communication and presentation skills
• Knowledge of the ServiceNow platform or ecosystem is beneficial but not required
• Technical prowess and ability to represent the solution is a plus
• Willing and able to travel as necessary

For positions in this location, we offer a base pay of $148,900 - $232,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. . 

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

The Built on ServiceNow team is a strategic organization within ServiceNow’s Global Partnerships and Channel organization. The Built on ServiceNow team drives new market creation by combining the ServiceNow AI platform with our global Service Provider partner’s Business Process Services or product IP as-a-Service to co-create and GTM with cutting edge, differentiated solutions.

We are seeking a results-driven team member to lead the go-to-market (GTM) team for Built On solutions.  In this role, you will drive solution adoption by spearheading ServiceNow’s engagement in the planning and execution of a comprehensive GTM strategy. You will work closely with partner stakeholders as well as internal stakeholders across ServiceNow including Sales, Industry GTM, Product Management, Marketing, and others. 

What you get to do in this role:

• Lead a team of seasoned global GTM Partner Development Managers to drive GTM execution for built on solutions
• Leverage your passion in driving sales results to develop and execute a GTM plan for each Built on  ServiceNow solution
• Lead or support GTM workstreams per solution, including:

            o    Field engagement, alignment and execution

            o    Partner target account planning and joint pipeline development

            o    Sales strategy and play development

            o    Sales enablement and training

            o    Development of sales and marketing assets

            o    Launch announcements and communications

            o    Support of pipeline conversion and target accounts

            o    Partner and/or industry events presence 

            o    Other co-marketing initiatives

• Be the point person for any GTM activities for your partners’ Built on ServiceNow solutions – both externally and internally (e.g. pipeline reviews, QBRs, etc)
• Align closely with internal ServiceNow teams including Industry GTM, outbound PM, Marketing, etc
• Track and report on the progress of GTM initiatives, ensuring ongoing optimization and impact
• Support business development and sales proposal workstreams for the Built on ServiceNow team

Qualifications

In order to be successful in this role, we need someone who has:

• 10+ years in a partner/channel sales role – ideally in a B2B SaaS or enterprise software environment
• Experienced people leader that has led teams and been accountable for a GTM function.
• Track record of meeting or exceeding sales and partner sales revenue targets
• Experience working at or with Managed Service Providers and/or Global Partners
• Familiarity with sell-through partner motions
• Strong collaboration skills - ability to liaise, build relationships with, and motivate individuals at all levels both internally and externally 
• Experience of working with organizations across multiple geographies / verticals
• Ability to manage multiple projects simultaneously with attention to detail and focus on execution
• Excellent communication and presentation skills
• Knowledge of the ServiceNow platform or ecosystem is beneficial but not required
• Technical prowess and ability to represent the solution is a plus
• Willing and able to travel as necessary

For positions in this location, we offer a base pay of $148,900 - $232,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. . 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

The Platform & AI Customer Excellence (AI Center of Excellence) team will be responsible for developing, maintaining, and delivering a portfolio of advisory and starter pack engagements in partnership with Sales, Inspire Value, AI Solution Success, Product Success, Platform Outbound Product Management, and Customer Excellence. As an AI Architect, you will drive customer outcomes, roadmap, and value realization for GenAI technology within your accounts through hands-on delivery of ServiceNow’s GenAI capabilities and technical advisory activities. You will also lead GenAI enablement programs and GenAI Impact accelerators for the broader Customer Excellence organization.

• Providing technical advice and guidance to customers on how to best utilize ServiceNow’s GenAI technologies to achieve their business objectives
• Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure the successful deployment of ServiceNow’s GenAI solutions
• Lead GenAI enablement programs for the broader Customer Excellence organization
• Develop and deliver GenAI Impact Accelerators to drive customer outcomes and value realization
• Stay up-to-date with industry trends and emerging technologies in the field of GenAI, and apply this knowledge to continuously improve and evolve ServiceNow’s Impact GenAI accelerator offerings
• Contribute to thought leadership and point-of-view documents, white papers, knowledge base articles, and other documentation to make information about ServiceNow’s GenAI capabilities more accessible to the broader Impact Delivery organization, customers, and partners

Qualifications

To be successful in this role, you must have:

• 3+ years of ServiceNow Platform experience
• ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications are desired
• At least 5 years of experience in a technology advisory role, with a focus on Artificial Intelligence, Machine Learning, or Data Science, is preferred
• Proven track record of driving business growth and customer satisfaction through innovative technology solutions
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences
• Strong analytical and problem-solving skills
• Ability to work effectively in a fast-paced, dynamic environment
• Familiarity with Agile methodologies and experience working in an Agile environment
• Strong problem-solving skills and ability to work independently or as part of a team
• Experience working with cross-functional teams, including data scientists, engineers, sales, and marketing professionals
• Strong industry connections and network, with the ability to leverage relationships to drive business growth and partnerships
• Customer-focused mindset and commitment to delivering high-quality results
• Must be able to travel up to 50% annually

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Program Director is a senior delivery leader operating as an individual contributor, accountable for orchestrating and enabling the successful execution of large-scale, complex programs—often spanning multiple projects, geographies, and business units. This role is responsible for strategic leadership, program governance, stakeholder engagement, and ensuring the delivery of transformative business outcomes through the ServiceNow platform. While the primary focus is on strategic oversight and leadership, the Program Director is expected to demonstrate the capability and willingness to engage hands-on when needed—rolling up their sleeves to drive progress, solve problems, and ensure success.

Key Responsibilities

• Set strategic direction for a select group of complex programs, ensuring alignment with business goals and customer value.
• Oversee and enable Program Managers and Project Managers, ensuring consistent delivery in accordance with established standards and ServiceNow best practices.
• Ensure robust processes and forums are in place to effectively manage and control risk, change, resources, and financials.
• Build and maintain strong relationships with executives, partners, and customers; provide executive-level updates and act as a trusted advisor, guiding the customer on actions required for success
• Foster a high-performance, collaborative team culture by critically assessing the skills required to achieve a successful outcome.
• Ensure alignment and collaborate with Customer Success to deliver measurable business outcomes and maximize value realization for customers
• Collaborate with Customer Success to establish comprehensive Program Governance (Strategic, Portfolio, Technical, Program, and Project).
• Support pre-sales by shaping solutions, contributing to proposals, assessing delivery risks and lead the efforts around program structure and governance for large opportunities.
• Champion the adoption of AI-driven delivery methodologies to accelerate implementations.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 15+ years of progressive experience in professional services, program management, or equivalent roles within large, complex consulting organizations.
• Extensive experience with SaaS platforms and organizations, especially ServiceNow, including relevant product trainings
• Ability to articulate a compelling Platform Story and the business challenges ServiceNow can address,  familiarity with ServiceNow product configuration is a plus.
• Demonstrated success in providing oversight for multi-million-dollar, multi-project programs for strategic accounts.
• Demonstrated expertise in enabling customers to adopt and integrate AI and automation solutions, as well as utilizing these technologies to optimize internal program delivery processes and inform strategic decision-making.
• Extensive experience in supporting customers through business transformations (OCM) and guiding them through high-level organizational change elements while driving technical transformation.
• Strong financial acumen, with experience in program budgeting, forecasting, and value realization.
• Excellent communication, negotiation, and executive stakeholder management skills.
• Project Management certification (PMI – PgMP (Program Management Professional), MSP (Managing Successful Programs), or equivalent) and Agile/Scrum/SAFe experience is a plus.
• Ability to travel as required (up to 50%).

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Territory Partner Seller plays a key role in delivering on our transformational vision. The role is aligned to a focused regional territory to drive “Accelerated” and “Partner Sales” NNACV. This role supports territory planning and pipeline development, advises on partner selection, and serves as the primary GPC (Global Partnerships & Channel) point of contact for Field Sales during active deal pursuits. The Territory Partner Seller collaborates cross-functionally with Field Sales, Solution Sales specialists, Pre-sales, and the Customer Outcome teams to expand and grow the pipeline - in the Commercial territory (mid-size companies)

This role is empowered to develop and execute a joint go-to-market Territory plan featuring ServiceNow enabled service and workflow offerings. Strategies will feature “Sourced, Sales and Partner Impacted” NNACV, showcase wins and capacity metrics, and reflect regional Marketing plans and engagement with other ServiceNow sales teams. Success will be measured by achievement of sales quotas for allocated territories on a quarterly and annual basis.

Key responsibilities

• Drive regional partner territory planning alongside Field Sales.
• Collaborate with ServiceNow partners to generate new business in both existing and new accounts.
• Track and report progress on territory pipeline.
• Serve as the primary GPC touchpoint for Field Sales during active deal pursuits when no strategic regional alliance manger or dedicated regional partner manager is involved.
• Provide Field Sales with best-fit partners for deals with no clear partner attach and advise on optimal implementation approach in conjunction with Customer Outcomes
• Drive successful co-sell and co-delivery engagement early on in a pursuit with customer centric mind-set.
• Support joint sales pursuit activities to drive field interlock and joint pursuits with partners resulting in “Sourced” and/or “Impacted” NNACV.
• Collaborate with other GPC and pull them in during the pursuit based on their expertise to drive results.
• Keep a pulse on how things are progressing on accounts with current partner presence with a mind-set to help expand wallet share and penetrate TAM.
• Collaborate with other Industry GTM teams to amplify Industry strategy, sales plays, and potential partner interlock with GPC Industry teams in the territory and account plans.
• Collaborate with Solutions Sales teams generate new pipeline in existing and new accounts in support of the territory plans.
• Conduct quarterly territory plans reviews for AVP and RSD levels in support of the territory plan.

Qualifications

In order to be successful in this role, we need someone who has:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Strong track record of exceeding sales and partner sales revenue targets
• Sound business acumen skills; thrive in a fast-paced, dynamic work environment
• Strategic thinker who is able to blend consulting and business strategy to develop compelling plans for new partner initiatives.
• History of successfully developing and leading multiple strategic partnerships
• Must be comfortable with complexity, and thinking on multiple levels of abstraction; demonstrates use of critical thinking techniques.
• Excellent spoken and written communication, interpersonal, relationship building skills
• Ability to work both independently and with a team
• Experience with creating and building differentiated relationships with partners in the SI, Reseller, MSP and ISV community.
• Demonstrated ability to drive significant influenced revenue with and through partnerships. 
• Comfortable working with multiple internal teams, from individual contributors to senior executives, as well as building/maintaining relationships with clients, partners, etc.
• Willing and able to travel.
• French is preferred and Nice to have an additional language for South EMEA (Spanish,Italian,Arabic)

Desired Skills/Experience/Assets:

• Broad-based business and technology expertise with 5+ years in either alliance management, consulting, or sales with a track record of driving successful business development activities
• Experience of working with organizations in multiple cities/verticals.
• Experience working with multiple Sales teams driving and building the partner ecosystem
• Self-starter, builder mentality with the ability to plan, organize, execute strategy, and influence others
• Highly motivated and independent contributor.
• High energy, enthusiasm, and passion for the business, Computer Science or Engineering Bachelor's degree.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

.

Job Description

The Commercial Account Executive will produce new business sales revenue from software licenses within customers in the [insert location here] area with 1,000 to 5,000 employees. This will be achieved through territory planning, including researching prospect customers, using business development strategies and completing field-based sales activities within an assigned territory.

What you get to do in this role:

The Commercial Account Executive builds relationships within Mid-Market clients while achieving quarterly and annual sales quotas for an assigned territory.

• Develop and run a sales strategy in the allocated territory with a target prospect list, and a regional sales plan
• Partner with the marketing team to initiate marketing plans to increase growth
• Qualify prospects and develop new sales opportunities and ongoing revenue streams
• Arrange and conduct initial product demonstrations and presentations
• Lead ongoing account management to ensure customer satisfaction and improve additional revenue streams
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help their IT roadmap

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5+ years of experience in a Commercial Account Executive (or equivalent) role within the IT industry
• Experience achieving sales targets
• Ability to work in a matrixed support organization using multiple virtual specialists
• Executive-level relationship management experience
• Ability to provide transparency to sales process with excellent CRM hygiene
• Travel: 20-40%, and in some cases up to 50%

FD21

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. . 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.

What you get to do in this role:

• Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
• Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
• Identify the right specialist/ support resources to bring into a deal, at the right time

Qualifications

To be successful in this role you have:

• 10+ years of sales experience within software OR solutions sales organization
• Experience establishing trusted relationships with current and prospective clients and other teams
• Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
• Experience achieving sales targets
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• The ability to understand the "bigger picture" and our plans around IT
• Experience promoting a customer success focus in a "win as a team" environment
• Willingness to travel up to 50%

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As a CRM Architect, you will play a vital role in our CRM strategy by supporting our enterprise customers throughout their ServiceNow journey, defining the business value and tailoring end-to-end solution architecture to their specific needs, business model, value chains, and streams. You will collaborate closely with stakeholders to understand their strategic objectives, bring industry best practices for common challenges and use cases, map these to ServiceNow Industry Solutions, and help the customer understand the value of ServiceNow compared to competitors. You will also document and guide the delivery of transformative ServiceNow implementations, leveraging your experience and knowledge of the telecommunications industry.

Key Responsibilities:

Consult and Advise: Engage with senior VP+ stakeholders to understand their short-term and long-term goals and challenges, providing expert advice both in pre-sales and delivery capability on how ServiceNow can optimize their operations.

Solution Design: Design and architect end-to-end solutions using ServiceNow Industry products that align with business requirements and Industry best practices, with strong focus on service management, customer service, automation, and user experience, clearly defining the value of ServiceNow.

Process Improvement: Proactively analyze the current state and identify new options for improving ways of working to achieve/exceed business results. Make sense of complex or contradictory information to effectively solve problems.

Cross-Functional Collaboration: Work closely with IT, operations, business stakeholders, product, and other external and internal teams to ensure that solutions are aligned with business needs and are implemented effectively. Constantly positioning effective cross-product solutions for the industry.

Industry Best Practices: Drive and develop plans for the adoption of Industry Best Practices across ServiceNow products at process, solution architecture and technical leadership in the configuration, customization, and implementation of ServiceNow Industry Solutions.

Thought Leadership: Keep up to date on the emerging and latest Industry & competitive trends, the latest ServiceNow capabilities, trends, and best practices, sharing regularly this knowledge with the team and clients.

Qualifications

AI: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

CRM Transformation Experience: Proven experience leading or contributing to end-to-end CRM transformation initiatives, including assessment of legacy CRM landscapes, definition of target operating models, redesign of customer-facing processes (sales, service, fulfillment), and execution of large-scale CRM platform rollouts. Experience guiding customers through change management, adoption, and value realization in complex, multi-stakeholder CRM programs.

Implementation Service Expertise: Proven experience as a Presales Architect, Solution, Platform Architect, or Principal Consultant in competitive solutions, such as e.g., Salesforce, Microsoft, or Pegasystems, with a strong understanding of service management and customer service processes.

ServiceNow Knowledge: Familiarity with ServiceNow, especially in Customer Service Management (CSM) or Field Service Management (FSM), or IT Service Management (ITSM), is a plus. Willingness to learn and become certified in ServiceNow if not already.

Consultative Mindset: Strong problem-solving skills with the ability to think strategically and drive complex projects from concept to completion.

Stakeholder Management: Excellent communication skills with the ability to engage and influence stakeholders at all levels.

Technical Acumen: Understanding of integration, data models, and process automation, with the ability to communicate technical concepts to non-technical audiences.

User Experience: Ability to deliver solutions that provide best-in-class user experience with a focus on ease of use, logical process flows, accessibility, and productivity.

Analytical Skills: Experience in analyzing business processes, creating workflow diagrams, and documenting requirements in a clear and concise manner.

Certifications: Competitive certifications, such as Salesforce certifications (e.g., Service Cloud Consultant) or ServiceNow certifications (e.g., CSA, CIS-CSM), are highly preferred.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

About the Team:

RaptorDB is ServiceNow’s next-generation HTAP (Hybrid Transactional/Analytical Processing) database platform—launched in 2024 and rapidly becoming foundational to our platform’s performance, scalability, and intelligence. ServiceNow customers work with a massive and diverse set of data to enable intelligent workflows across their businesses. Our vision is to evolve RaptorDB into a full multi-modal data platform and provide a comprehensive set of data and compute services for the variety of data customers use in their workflows.

About the Role:

ServiceNow is seeking a highly technical and customer-obsessed Senior Principal Inbound Product Manager (Data Platform, Databases) to join the RaptorDB product team.

This role focuses on expanding the analytical modality for Raptor to ensure ServiceNow customers can extract maximum insights from their data. You will own the strategy and execution for analytical workloads across semi-structured and unstructured data, helping evolve RaptorDB into a true multi-modal data platform.

You will work at the intersection of infrastructure, analytics, AI, and enterprise workflows — a combination that doesn’t exist anywhere else in the market. If you've spent your career watching the divide between analytical platforms and systems of action and wondering why nobody has solved it properly, this is the role where you get to do that.

Successful candidates will be able to navigate complex technologies and translate their usage into outsized value for our customers, partners, and internal business units.

What You'll Own: 

Platform Strategy and Roadmap

• Define the 12-month and 3-year product direction for Raptor’s analytical modality, including medallion compute tiers, query engines, unstructured data pipelines, and data serving layers.
• Drive product vision and strategy that positions the platform to scale with ServiceNow’s long-term growth.
• Define next-generation user flows and platform experiences for analytical workloads.
• Collaborate with customers, researchers, architects, and engineering teams to develop and validate innovative product ideas.

Platform Capabilities and Engineering Execution

• Drive workload management and related capabilities; work with early access customers to understand use cases and collaborate with engineering to prioritize the features that will deliver on them.
• Gather, prioritize, and define requirements (while actively grooming the backlog) into executable epics and user stories for engineering.
• Collaborate with the engineering team on release management to understand status, risks, and dependencies, and help resolve issues.
• Establish and maintain relationships with other BUs to evaluate and manage cross-BU dependencies; create feature plans for each release including acceptance criteria, use cases, success metrics, and related documentation.

Customer Engagement and Insights

• Serve as the primary product voice with field teams at ServiceNow's enterprise customers — translating analytical requirements into platform roadmap inputs and distinguishing platform capabilities from account-specific configuration.
• Collaborate with the outbound team to build field-ready positioning around this modality's differentiation.
• Know customers intimately, their specific use cases, gains, and pains, and understand use cases by BU to better serve internal customers.
• Define key product success metrics and ensure they are instrumented and reviewed.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 12+ years of experience in Product Management or equivalent experience in a technical role such as software development or SRE, shipping software used by other enterprises.
• Strong domain expertise in enterprise databases, analytical platforms, or distributed data systems.
• Experience with platforms such as Snowflake, BigQuery, Redshift, Teradata, Synapse, Microsoft Fabric, or Salesforce Data Cloud.
• Experience working across analytics, AI/ML, data processing, and business intelligence ecosystems.
• Strong prioritization skills and the discipline to focus on high-impact initiatives.
• Experience defining product requirements and translating them into scalable product roadmaps.
• Deep curiosity about customer needs and a track record of building customer-centric solutions.
• Ability to engage deeply with engineering teams on architecture, performance, scale, and technical tradeoffs while also effectively communicating strategy and vision to executives and customers.
• Experience partnering directly with enterprise customers and field organizations to shape platform strategy and roadmap direction.

#productjobs

For positions in this location, we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

About the Team:

RaptorDB is ServiceNow’s next-generation HTAP (Hybrid Transactional/Analytical Processing) database platform—launched in 2024 and rapidly becoming foundational to our platform’s performance, scalability, and intelligence. ServiceNow customers work with a massive and diverse set of data to enable intelligent workflows across their businesses. Our vision is to evolve RaptorDB into a full multi-modal data platform and provide a comprehensive set of data and compute services for the variety of data customers use in their workflows.

About the Role:

ServiceNow is seeking a highly technical and customer-obsessed Senior Principal Inbound Product Manager (Data Platform, Databases) to join the RaptorDB product team.

This role focuses on expanding the analytical modality for Raptor to ensure ServiceNow customers can extract maximum insights from their data. You will own the strategy and execution for analytical workloads across semi-structured and unstructured data, helping evolve RaptorDB into a true multi-modal data platform.

You will work at the intersection of infrastructure, analytics, AI, and enterprise workflows — a combination that doesn’t exist anywhere else in the market. If you've spent your career watching the divide between analytical platforms and systems of action and wondering why nobody has solved it properly, this is the role where you get to do that.

Successful candidates will be able to navigate complex technologies and translate their usage into outsized value for our customers, partners, and internal business units.

What You'll Own: 

Platform Strategy and Roadmap

• Define the 12-month and 3-year product direction for Raptor’s analytical modality, including medallion compute tiers, query engines, unstructured data pipelines, and data serving layers.
• Drive product vision and strategy that positions the platform to scale with ServiceNow’s long-term growth.
• Define next-generation user flows and platform experiences for analytical workloads.
• Collaborate with customers, researchers, architects, and engineering teams to develop and validate innovative product ideas.

Platform Capabilities and Engineering Execution

• Drive workload management and related capabilities; work with early access customers to understand use cases and collaborate with engineering to prioritize the features that will deliver on them.
• Gather, prioritize, and define requirements (while actively grooming the backlog) into executable epics and user stories for engineering.
• Collaborate with the engineering team on release management to understand status, risks, and dependencies, and help resolve issues.
• Establish and maintain relationships with other BUs to evaluate and manage cross-BU dependencies; create feature plans for each release including acceptance criteria, use cases, success metrics, and related documentation.

Customer Engagement and Insights

• Serve as the primary product voice with field teams at ServiceNow's enterprise customers — translating analytical requirements into platform roadmap inputs and distinguishing platform capabilities from account-specific configuration.
• Collaborate with the outbound team to build field-ready positioning around this modality's differentiation.
• Know customers intimately, their specific use cases, gains, and pains, and understand use cases by BU to better serve internal customers.
• Define key product success metrics and ensure they are instrumented and reviewed.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 12+ years of experience in Product Management or equivalent experience in a technical role such as software development or SRE, shipping software used by other enterprises.
• Strong domain expertise in enterprise databases, analytical platforms, or distributed data systems.
• Experience with platforms such as Snowflake, BigQuery, Redshift, Teradata, Synapse, Microsoft Fabric, or Salesforce Data Cloud.
• Experience working across analytics, AI/ML, data processing, and business intelligence ecosystems.
• Strong prioritization skills and the discipline to focus on high-impact initiatives.
• Experience defining product requirements and translating them into scalable product roadmaps.
• Deep curiosity about customer needs and a track record of building customer-centric solutions.
• Ability to engage deeply with engineering teams on architecture, performance, scale, and technical tradeoffs while also effectively communicating strategy and vision to executives and customers.
• Experience partnering directly with enterprise customers and field organizations to shape platform strategy and roadmap direction.

#productjobs

For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Reporting directly to the EMEA President Chief of Staff, the Customer Advocate will be responsible for the co-design and execution of the EMEA President Customer Engagement program. You are an integral part of the President Of EMEA (POE) office and prioritise, calibrate, prepare, deliver and follow up on customer engagements with the highest standards of quality including:

• Monitoring incoming request and calibration of engagements
• Generating an intentional and impactful funnel of customer engagements (strategic alignment, executive sponsorships, value, maturity)
• Scheduling and preparing briefings with the respective account teams
• Documenting meeting follow-ups and post-meeting customer communication

The objective of this program is to increase Customer intimacy with selected strategic C-suite persona, elevate the relationship to strategic partnership and contribute to the overall EMEA ServiceNow growth strategy.

The successful customer advocate is a great driver of priorities and connector, ensuring efficient, cross functional efforts are geared towards impactful & best in class customer engagements. The successful candidate will also provide timely and efficient coordination of P5 / global leadership visits to maximize impact and accelerate relationship strength with our key accounts.

What you get to do in this role:   

• Lead, organize, and manage executive-level customer engagements for the EMEA president in line with pipeline maturity and long-term relationship development priorities
• Capture major takeaways, maintain milestones, and track, assign and drive the delivery of clear action items. Work with the COS to escalate key issues that are stalled.
• Ensure best in class executive sponsorship and Deal championing for selected EMEA accounts: including governance, insights, introduction and actions
• Optimize the process for pre/post leader in customer meetings: work with sales reps on optimizing C-suite effectiveness in meetings- ensuring thorough and thoughtful briefing documents, making sure the leader gets docs in a timely manner, working with AEs and Comms lead on customer follow up notes, work with sales reps to make sure commitments are completed and follow ups schedule

Key deliverables include:

• Always on program for the EMEA geo
• Executive sponsorship engagement program for the president
• Customer journey and stakeholders power mapping
• Curated library of relevant use cases to be reused and improved over time
• Champion automation of “engage app” workflow
• One source of truth/ 360 degrees view of the customer engagements
• Dashboard of past customer engagements KPI
• Streamlined and efficient leverage of P5 visits, partners, governmental affairs and speaking opportunity

Qualifications

To be successful in this role you have:

• Minimum 10+years of sales experience with a natural affinity to drive deals forward

• Outstanding organisational skills, balancing priorities and short-mid term objectives

• Attention to detail

• Superb leadership and influencing skills

• Ability to motivate others, drive collaboration, teaming & resolve the conflict between diverse stakeholder groups

• Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver mindset

• Sharp business judgment, ability to see "big picture" and to prioritize

• Executive presence, strong verbal and written communication (English native/ professional proficiency)

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The CRM Sales Executive will oversee market success of ServiceNow's CRM Workflows products. You will play a leading role in engaging assigned accounts and be responsible for the creation of new business and pipeline across a substantial portion of the ServiceNow sales cycle and methodology. You will oversee executive relationship management for assigned accounts; lead and partner with virtual teams, including Core Field, Solution Sales, Solution Consulting, Support and Professional Services.

What you will get to do in this role:

• Oversee worldwide development of assigned account, including development and deployment of territory resources
• Develop a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for your assigned account and/or territory.
• Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across CRM product(s) and CRM multi-workflow solution(s).
• Arrange and conduct initial Executive and CxO discussions and position meetings
• Collaborate closely with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing ServiceNow’s Customer Industry & Workflows product(s) & solution(s), orchestrating relationships as required.
• Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
• Be the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the ServiceNow Customer & Industry Workflows platform
• Own and Lead CRM opportunities all the while collaborating closely with Core Sales Teams (AE’s, SC’s, Leadership) and other ServiceNow Solution Areas (Creator, Employee, Technology) to deliver outcomes-based solutions to our clients and prospects.
• In partnership with assigned Account Executive and Solution Consultant, present our CRM Workflows offering directly to prospects, customers, partners and at industry events and seminars
• Articulate customer success strategies to the field to streamline and standardize Platform presentations and value proposition
• Prospect qualification and the development of new sales opportunities and ongoing revenue streams with limited support from inside sales
• Sales process management and opportunity closure
• Ongoing account management to ensure customer satisfaction and drive additional revenue streams

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Experience in specialist solution sales, preferably within a CRM / Customer engagement /Customer Service Management /  CX / CPaaS / CCaaS / SOM vendor
• An understanding of the CRM, CX or CSM solution-related business processes
• Experience leading virtual or matrixed teams
• Ability to understand broad, macro-level business IT needs for a prospective client
• Extensive sales experience within complex software or platform solutions
• Experience establishing trusted relationships with current and prospective clients and other teams
• Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships
• Able to thrive in a fast paced, growing, deadline driven environment
• Willingness to go above and beyond to win in the market against stiff competition
• Ability to communicate complex issues in simple terms via written and oral media, to a variety of different audiences
• Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system
• Excellent communication and presentation skills
• Regional travel required up to 50% 
• Fluency in English

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.

As a trusted advisor, you’ll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow’s teams and strategic partners.

What You Get to Do in This Role:

• Drive Post-Sales Success: Own and lead the customer’s post-sales transformation, aligning ServiceNow’s offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes.

• Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success.

• Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization.

• Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIs—adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities.

• Foster Strategic Alignment: Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success.

• Advocate for Innovation and Continuous Learning: As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team.

• Set Success Metrics and Milestones: Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized

Qualifications

Ideal Candidate:

We are seeking a highly experienced professional with a strong background in enterprise-level SaaS transformation and strategic advisory to guide our customers in their digital transformation journey. The ideal candidate will have deep expertise in technology-enabled business transformations, coupled with a proven ability to advise at the executive level.

Key Requirements:

• AI Integration & Thought Leadership: Experience leveraging AI to enhance work processes, decision-making, and problem-solving, including AI-powered automation, workflow optimization, and data-driven insights
• Enterprise SaaS Transformation & Strategic Advisory: Extensive experience leading large-scale digital transformations within SaaS or enterprise software environments.
• C-Level Presence & Relationship Management: Proven ability to engage, influence, and build lasting relationships with senior executives, including within some of the world’s largest enterprises..
• Leadership Expertise: A minimum of 15 years in management consulting, solution consulting, or a leadership role at a top-tier consulting firm, with a strong track record of exceeding business objectives.
• Strategic Account Management: Demonstrated success in leading high-impact customer success or consulting teams and managing complex, strategic accounts.
• Business Acumen & Problem-Solving: Ability to identify, analyze, and solve complex business challenges while aligning technology solutions with customer objectives.
• Cross-Functional Leadership: Strong experience working across multiple departments, driving alignment, and managing stakeholders in large, matrixed organizations.
• Adaptability & Change Management: Ability to navigate dynamic environments, adjusting strategies to meet evolving customer and business needs.
• Operational & Execution Excellence: Skilled at designing and implementing scalable, repeatable processes while maintaining a hands-on approach to drive successful execution.
• Collaboration & Communication: Exceptional ability to communicate complex ideas clearly, foster collaboration across teams, and influence stakeholders at all levels.
• Customer-Centric Mindset: Deep understanding of customer challenges, needs, and motivations, with a focus on delivering value-driven solutions and ensuring long-term success.

This role is ideal for a seasoned strategic advisor who thrives in high-impact environments and has the expertise to guide enterprise customers through digital transformation at scale.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

.

Job Description

What you get to do in this role:

• Build a team of direct Sales Executives to drive rapid new business sales growth in the region
• Build and drive sales strategy for the region in conjunction with Sales Operations to effectively Go-To-Market including understanding the competitive landscape, presence and strength within the region
• Actively engage in territory planning, relationship development and opportunity development and driving revenue by supporting and assisting Field Sales Teams in closing opportunities
• Recruit, coach and mentor team members to drive excellence
• Development of territories and quota for the sales team and effectively communicate to set performance expectations within the team
• Manage and report accurate forecast and pipeline to the business
• Achievement of annual sales goals on a quarterly and annual basis is required
• Engage and align effectively in C-level meetings in order to properly understand customer business requirements
• Build effective working relationships with Solution Consulting, Business Units, Professional Services, Marketing, our Partner community and the ServiceNow executive team
• Retain and grow existing customer base with regular non-sales customer engagement activities to deliver an excellent customer experience

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Extensive track record of new business sales success including presentation and negotiation skills within industry and at C Level
• Strong success in recruiting, coaching and managing an exceptional sales team
• Strong strategic thinking including analytical and financial planning skills to meet and exceed quotas and goals.
• Ownership of accurate CRM reports including current and future quarterly forecasts and opportunity inspection
• Experienced in driving sales process and drive effective working relationships with Sales Operations
• Ability to understand the 'bigger picture' and business drivers around IT
• Ability to build long term strategic and senior level relationships
• Ability to adapt and work effectively within a rapidly changing and growing environment
• Demonstrates strong business and financial acumen
• Built self-motivated sales teams that embrace a culture of collaboration, enthusiasm, and overachievement
• Champions and promotes top performers, constantly develops and coaches the team and themselves, and topgrades appropriately
• Proven partner relationships and networks, and ability to grow the impact of revenue streams and territory development through the partner ecosystem
• Ownership of driving successful pipeline generation activities developed by marketing or the partner community

JV20

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. . 

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

.

Job Description

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting [Employee Experience, Customer Workflow, ITX] Solution Sales. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:

The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 7+ years of pre-sales solution consulting or sales engineering experience
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
• Travel, as necessary

FD21

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. . 

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

.

Job Description

As an Advisory Presales Solution Consultant for Platform, Data and AI, you are the technical and solution expert within our EMEA Commercial Specialist SC Hub. You partner with Solution Sales Executives across EMEA to help customers unlock business outcomes through ServiceNow's Platform, Workflow Data Fabric, RaptorDB, and Agentic AI capabilities. 

You will work directly with senior stakeholders (CDOs, CIOs, Chief AI Officers, Chief Architects, Enterprise Architects) to translate complex AI and data capabilities into clear, measurable business value. You sit at the centre of customer transformation: shaping AI strategy early, designing solutions, and demonstrating the art of the possible. 

This role is part of the EMEA Commercial Specialist SC Hub, covering Core Business Services, Technology Workflows, Risk and Security, and Data and AI. 

What you will do 

Technical leadership and solution delivery 

• Lead consultative discovery with C-suite stakeholders to define their data and AI strategy and co-create solution visions aligned to ServiceNow's Platform, Data and AI capabilities. 

• Design and deliver tailored solution experiences (demos, hands-on POCs, art of the possible workshops) that make the technical value tangible. 

• Act as the technical SME across the full sales cycle: qualification, RFI and RFP responses, architecture guidance, and adoption planning. 

• Provide thought leadership at customer briefings, industry events, and partner forums on AI, data, analytics, and enterprise transformation. 

• Collaborate across the wider EMEA SC team to build and scale reusable assets, demos, and best practices. 

• Share customer-driven product feedback with Product Management to influence the roadmap. 

• Mentor SC colleagues across EMEA and contribute to a strong culture of customer obsession. 

Strategic advisory and executive engagement 

• Translate AI and data capabilities into executive narratives and decision frameworks for C-level audiences. 

• Lead briefings on AI operating models, governance, ROI, and responsible AI (privacy, IP, risk). 

• Build industry and workflow specific playbooks linking AI use cases to functional outcomes (IT, customer operations, employee experience, security). 

Qualifications

• 5+ years in presales solution consulting, technical architecture, or solution delivery across AI, Data, Analytics, or cloud platforms. 

• Strong business acumen and the ability to translate technical depth into clear outcomes and ROI for senior stakeholders. 

• Hands-on familiarity with GenAI, LLMs, RAG pipelines, and Vector Databases. A working understanding of data fabric architectures, integration strategies, and modernising legacy data ecosystems for AI is a strong plus. 

• Comfort leading architectural and value-based discussions on advanced analytics and Agentic AI business solutions. 

• Proven ability to engage and influence C-level audiences, especially CDOs, CIOs, Chief AI Officers, and Enterprise Architects. 

• Knowledge of low-code, RPA, business process automation, and API management. 

• Experience integrating AI into business processes, decision-making, and workflow automation. 

• Fluency in English required. 

• Willingness to travel across EMEA (up to 40 to 50%). 

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. . 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

** Role can work remotely within Germany **

The Customer Success Executive (CSE) is responsible for the strategic leadership and execution of post-sales activities within our most valuable public sector accounts. This role is critical in driving long-term value by accelerating the customer’s journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their digital transformation initiatives.

As a trusted advisor, you will engage with C-level executives in government and public sector organizations, guiding seamless delivery of business transformation while ensuring alignment with regulatory frameworks, compliance standards, and mission-critical objectives.

What You Get to Do in This Role:

Drive Post-Sales Success: Own and lead the post-sales transformation for public sector customers, aligning ServiceNow’s solutions with government objectives and bringing relevant industry best practices to the table. Foster strong relationships with C-level executives and agency leaders to drive meaningful business outcomes.

Collaborate Strategically: Work closely with Account Executives to develop and execute integrated pre- and post-sales strategies that deliver long-term value for both the customer and ServiceNow. Leverage internal teams and strategic partners to ensure the successful adoption of the platform.

Mitigate Risks and Drive Value: Proactively identify potential risks, including budget cycles, procurement challenges, and compliance requirements, and develop mitigation strategies to ensure continued success and adoption within public sector organizations.

Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet operational KPIs—such as platform adoption, technical health, contract renewals, agency satisfaction, and expansion opportunities—while aligning with government mandates and digital transformation initiatives.

Foster Strategic Alignment: Build relationships with ServiceNow leadership and key public sector stakeholders, ensuring continuous feedback loops that drive improvements in customer engagement and product offerings tailored to government needs.

Advocate for Innovation and Continuous Learning: As a strategic thought leader in public sector transformation, introduce innovative digital solutions that help government agencies improve citizen services, optimize operations, and enhance compliance. Foster a culture of agility and technology-driven innovation.

Set Success Metrics and Milestones: Establish clear, measurable success metrics with government agencies and regularly review progress. Adapt transformation plans to ensure milestones are met, demonstrating tangible value and impact.

Qualifications

Ideal Candidate:

We are seeking a highly experienced professional with a strong background in enterprise-level SaaS transformation and strategic advisory to guide our customers in their digital transformation journey. The ideal candidate will have deep expertise in technology-enabled business transformations, coupled with a proven ability to advise at the executive level.

Key Requirements:

• AI Integration & Thought Leadership: Experience leveraging AI to enhance work processes, decision-making, and problem-solving, including AI-powered automation, workflow optimization, and data-driven insights
• Enterprise SaaS Transformation & Strategic Advisory: Extensive experience leading large-scale digital transformations within SaaS or enterprise software environments, including complex implementations for public sector organizations.
• Public Sector Customer Experience: Proven success in driving digital transformation and technology adoption 
• C-Level Presence & Relationship Management: English and German speaker (C level) strong ability to engage, influence, and build lasting relationships with senior executives, as well as enterprise decision-makers.
• Leadership Expertise: A minimum of 15 years in management consulting, solution consulting, or executive leadership, ideally at a top-tier consulting firm or within a technology-driven public sector role.
• Demonstrated ability to exceed business objectives and drive digital strategy.
• Strategic Account Management: Experience leading high-impact customer success and consulting teams, managing complex, multi-stakeholder accounts, and ensuring alignment between public sector priorities and enterprise technology solutions.
• Business Acumen & Problem-Solving: Ability to identify, analyze, and solve complex business challenges while aligning technology solutions with customer objectives, budget constraints, and policy mandates.
• Cross-Functional Leadership: Extensive experience working across public-private partnerships, driving alignment in large, matrixed environments.
• Adaptability & Change Management: Skilled in navigating the dynamic landscape of public sector digital transformation, adjusting strategies to meet evolving regulations
• Operational & Execution Excellence: Proven ability to design and implement scalable, repeatable processes for public sector technology initiatives, ensuring on-time, on-budget execution.
• Customer-Centric Mindset: Deep understanding of public sector challenges, service delivery, and mission-driven objectives, with a focus on delivering value-driven, impactful solutions that drive digital transformation.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements.

What you get to do in this role: 

The Customer Outcomes Platform Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.

• You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring and implementation of solutions.
• Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
• Provide a variety of knowledge across multiple workflows.
• Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
• Translate goals to outcomes into a customer roadmap.
• Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
• Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
• Manage technical governance, and an delivery operating model and governance.
• Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
• Support the sales effort by scoping and estimating the engagement and change orders.
• Be an active contributor of leading practices and expertise related to the ServiceNow platform.
• Maintain skills / certifications.
• Support the professional development of others through means of mentoring.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 12+ years progressive experience as part of a professional services organization; or equivalent education/experience
• Management consulting experience
• Ability to travel up to 20%
• Creativity with comfort running programs independently within a "startup paced" environment
• Success driving complex issues through analysis and resolution
• Ability to relay complex information to diverse set of audiences, both technical and non-technical
• ServiceNow certifications in aligned workflow
• Large program experience leading architecture and design
• Enterprise architecture experience
• Cloud application technology experience
• Must be fluent in Japanese
• Must be authorized to work in Japan

FD21

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

The Solution Sales Executive will oversee market success of ServiceNow's CRM & Industry Workflows products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:

The Solution Sales Executive supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.

• Support territory strategy and planning to improve vertical understanding, account use case targeting and execution
• Provide input to AE during the account planning process based on territory strategy and recommendation
• Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
• Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
• Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
• Coach AEs, SDRs, GPC with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
• Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
• Champion diversity and belonging to contribute to an open and inclusive environment

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5+ years knowledge on return on investment of specialty solutions area to lead solution win
• Experience in solution sales, preferably within a Customer Service Management / CRM / CX / CPaaS vendor
• An understanding of the CRM or CX solution-related business processes
• Able to thrive in a fast paced, growing, deadline driven environment
• Willingness to go above and beyond to win in the market against stiff competition
• Ability to communicate complex issues in simple terms via written and oral media, to a variety of different audiences
• Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system
• Excellent communication and presentation skills in Japanese and English
• Regional travel required

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. . 

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

.

Job Description

What you get to do in this role:

• Generate thought leading insights and analysis that inform and drive the strategic direction of ServiceNow’s products, technologies, and operations.
• Lead and grow a team of analysts, data scientists, and data engineers that focus on business trend analysis as it relates to technical support, the customer experience, and the quality of our operations and product/service.
• Identify corrective/preventive actions for our operations, products and service Tell the story behind the metrics and the analysis, providing insight on the why and follow through to the what and how.
• Engage UTG leaders to deliver fixes in the platform and service to improve g., MTTR, reduce Support case load, improve upgrade behavior, assist release management, improve redline, ensure cloud security, etc.
• Work closely with all UTG leaders to identify opportunities for Knowledge Base articles that will reduce case load from our customers, improve Customer Support Efficiency thereby reducing MTTR and improving Problem association to support cases
• Establish processes to ensure consistency, accuracy and clarity in the delivery of business insights

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Proven leadership and management skills
• Proven record of thought leadership and a growth mindset
• 10+ years relevant work experience in the software technology industry
• Expert product sense and intuition
• Strong analytical background and creative problem-solving skills
• Experience creating roadmaps
• Demonstrated ability to drive multiple projects simultaneously
• Excellent verbal and written communication skills
• Experience with Product Management, Engineering, Customer Service or Problem Management, and the ability to demonstrate understanding of the associated processes in a dynamic cloud service environment.

JV20

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. . 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.

What you get to do in this role:

• Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
• Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
• Identify the right specialist/ support resources to bring into a deal, at the right time

Qualifications

To be successful in this role you have:

• 10+ years of sales experience within software OR solutions sales organization
• Experience establishing trusted relationships with current and prospective clients and other teams
• Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
• Experience achieving sales targets
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• The ability to understand the "bigger picture" and our plans around IT
• Experience promoting a customer success focus in a "win as a team" environment
• Willingness to travel up to 50%

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

About the Role 

This is a senior business development leadership role within ServiceNow’s APAC Channels & Partnerships organization, responsible for driving partner activation across new product areas and M&A integrations (e.g., Moveworks), and building ServiceNow’s ISV, Build-on, and OEM partner ecosystem across the Asia-Pacific region. 

You will work across APAC markets — partnering with Partner Managers, Partner Sales Managers, field AEs, Partner Marketing, and global teams — to ensure partners are equipped, enabled, and actively driving pipeline and revenue for ServiceNow’s expanding portfolio. The role requires a strategic operator who can navigate complex APAC channel ecosystems, build C-level relationships with partner executives, and translate global product strategy into regional partner activation that delivers measurable NNACV outcomes. 

Key Responsibilities 

Pillar 1: New Product & M&A Partner Activation 

Lead the end-to-end partner activation strategy for new product launches and M&A integrations across APAC. This includes working with partners to build sales, pre-sales, and technical capabilities so they can effectively position, sell, implement, and support new offerings in-market. 

• Define and execute partner readiness programs — covering sales enablement, technical certification, solution positioning, and use-case development — in coordination with global Product, Enablement, and M&A integration teams. 

• Own partner-sourced NNACV targets for new product areas, with accountability for implementation quality and customer adoption outcomes. Track activation metrics across markets and provide reporting and insights to regional and global leadership. 

• Serve as the connective tissue between global product/M&A teams and the APAC partner ecosystem — ensuring launch timelines, GTM materials, and enablement programs are localized and executed effectively across ANZ, India, Asia, and Korea. 

Pillar 2: ISV, Build-on & OEM Ecosystem Development 

Recruit, enable, and support go-to-market with ISV, Build-on solution, and OEM partners across APAC. Drive the pivot from product sales to solution sales by expanding the partner-built solution ecosystem on the ServiceNow platform. 

• Develop and execute strategies to move partner ISV solutions into the ServiceNow Store/Marketplace, working with Build partners to ensure solutions meet quality, certification, and GTM-readiness standards. 

• Build joint GTM motions with ISV and OEM partners — including co-sell, co-market, and joint value propositions — that drive incremental NNACV and expand ServiceNow’s addressable market across industries and use cases in APAC. 

Cross-Functional & Stakeholder Engagement 

• Partner cross-functionally with regional and global teams — including Partner Marketing, Sales Leadership, Solution Consulting, Customer Success, and Operations — to align partner activation and ISV ecosystem priorities with broader APAC and global Channels & Partnerships strategy. 

• Develop clear, audience-specific communications for leadership, field teams, and partner stakeholders — translating complex product, M&A, or ecosystem updates into actionable plans with clear ownership and timelines. 

• Build and maintain senior relationships with partner executives across APAC, with the ability to influence at C-level and drive strategic commitments around investment, capability build, and joint pipeline targets. 

Qualifications

• 12+ years of experience in channel/partner business development, technology partnerships, ISV ecosystem management, or partner GTM — ideally in enterprise SaaS or platform companies operating across APAC 

• Proven track record of activating partners on new products or M&A integrations, with measurable pipeline and revenue outcomes 

• Deep understanding of APAC channel and partnership ecosystems, including regional nuances across ANZ, India, Southeast Asia, and Korea 

• Experience recruiting and scaling ISV, Build, or OEM partner programs, including marketplace/store strategies 

• Strong C-level engagement and influencing skills, with the ability to build trust and drive commitments with partner executives 

• Strategic thinker who can operate in ambiguity, balance long-range planning with tactical execution, and drive results across matrixed organizations 

• Strong organizational and program management skills — able to coordinate across multiple markets, stakeholders, and workstreams simultaneously 

• Comfort working across cultures and time zones in a fast-moving, high-growth environment 

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

.

Job Description

We are looking for a detail-oriented Senior Accountant to join our dynamic Corporate Accounting Team. In this pivotal role, you’ll be responsible for Record-to-Report (R2R) General Ledger Accounting, ensuring full compliance with US GAAP and supporting the preparation of financial reports, audits, and continuous process improvements. The ideal candidate will have strong experience in accounting, with a keen understanding of Compensation and Benefit accounting being a significant plus.

What we are looking for:

An energetic and ambitious CA/CPA/CMA with 4+ years of experience in Accounting or Finance, who aims to build a career in Corporate Accounting. You will have the opportunity to learn alongside best-in-class professionals, in a role that will grow as you develop and are able to take on increased responsibility. 

Excellent task prioritization and organizational skills are a must, as is the ability to cope with complexity in a fast-paced environment.

What you get to do in this role:

• Ensuring accurate, timely accounting and reporting of compensation and benefit expenses as per US GAAP.
• Collaborate with cross functional teams (HR, payroll operations, tax, FP&A, financial reporting team and legal) to ensure accurate recording and reporting of accounting transactions and reconciliation.
• Stay up to date on compensation and benefit regulations and compliance requirements, ensuring adherence to relevant laws and regulations.
• Assist with the audits, responding to inquiries, and providing documentation as required.
• Manage all aspects of compensation and benefit accounting, including PTO, pension, insurance, and other employee benefits, ensuring accuracy and compliance with local laws.
• Drive close optimization and assist with month-end, quarter-end, and year-end closing.
• Continuously identify opportunities for process improvements and automation to enhance efficiency and accuracy in compensation and benefit accounting process.
• Prepare journal entries for the monthly close process and participate in month-end close by performing a variety of accounting tasks.
• Preparation of balance sheet reconciliations.
• Perform variance/flux analysis of financial statement.
• Ensure compliance with Company accounting policies and the application of generally acceptable accounting principles.
• Drafting accounting policy and working to review and update threshold analysis
• Understanding of the overall process and function in corporate accounting
• complexity of handling global processes and ensuring continuity
• Problem solving attitude and managing a variety of situations where limited procedures currently exist.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 4+ years of accounting experience, preferably in an accounting centre of excellence for a US MNC managing close APAC, EMEA and US regions
• CA, CPA, CMA, and bachelor’s degree in accounting or finance is required.
• Knowledge of employee benefits and payroll accounting would be an added advantage for this opportunity.
• Strong organizational skills and detail-oriented self-starter with the ability to work independently to meet deadlines.
• Experience in leveraging or critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Great interpersonal skills and ability to work well with others.
• Ability to multitask, work under pressure, and meet deadlines in a fast-paced environment with accuracy.
• Ability to work effectively across time zones/geographies with key stakeholders. Experience working in a matrix organization would be an advantage.
• A working knowledge of SAP is a must.
• Strong attention to detail.
• Ability to question, execute, and proactively follow up
• Excellent communication skills – verbal and written.
• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment with accuracy.
• Proficiency with MS Office, especially Excel.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. . 

Who we are

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. 

Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt.

Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award. 

In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s leading workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work.

By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business. 

Come join us!

ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Role

Do you care deeply about secure access at scale? Making sure the right people have the right access, exactly when they need it, without slowing teams down? Join Moveworks and help shape the future of our identity and access strategy.

At Moveworks, we believe great security is an enabler, not a blocker. As a Senior Identity & Access Management Engineer, you’ll be a hands-on technical developer, coding, designing, building, and scaling IAM solutions across cloud infrastructure, SaaS applications, and internal systems. You’ll own the development of IAM initiatives end-to-end, from untangling ambiguous access challenges to architecting secure, automated solutions and driving them into production.

In this role, you’ll develop robust access models across AWS, Azure, Kubernetes, and beyond; reduce privilege sprawl through thoughtful role design; and build strong observability through logging, metrics, and reporting in our SIEM. You’ll modernize access reviews to deliver real security impact with minimal friction, continuously de-risk IAM threats, and partner closely with teams to drive adoption of secure-by-default patterns.

Your work will directly protect Moveworks’ most critical systems while enabling our engineers to move fast, safely, and confidently.

What you get to do in this role:

• Be the technical developer to drive IAM application development: Code, design, and implement solutions with extensive knowledge in AWS, Azure, Teleport, and Terraform. Enabling robust and reliable solutions to keep our engineering teams active.
• Drive IAM projects end-to-end: Take ambiguous access problems, understand and have the ability to define requirements, architect solutions, and own the rollout/operationalization (not just the design).
• Develop with secure access models in mind: Continuously develop role design improvements and access assignment patterns across AWS, Kubernetes, SaaS apps, and internal systems to reduce unnecessary privileges, minimize manual grants, and create scalable “safe baseline” access that covers routine work without daily elevation.
• Develop on operationalizing logging and metrics: Ensure access changes are observable in our Security Information and Event Management (SIEM) tool; build repeatable reporting that surfaces risky access and drift.
• Run and improve user access reviews (UAR): Develop, execute and design a UAR process & solution that meets compliance requirements while improving real security signal—minimizing approver burden through scoping, automation, and clear decision support.
• Develop technology to continuously de-risk: Identify high-risk permissions and misuse paths, propose appropriate controls and mitigations, drive adoption with partner teams, and develop solutions to continuously de-risk.
• Operate with strong security judgment and high signal: Reliably distinguish meaningful IAM risk from noise, gather context efficiently, and escalate with crisp rationale and actionable mitigations.
• Document and standardize the paved road: Write lightweight procedures, runbooks, and automation so access decisions are consistent, scalable, and not dependent on tribal knowledge.

Qualifications

To be successful in this role you have:

• US Citizenship preferred (Some responsibilities in this role involve working with U.S. government customer environments subject to regulatory access requirements. Eligibility may be contingent on the ability to satisfy applicable export control or government contract obligations.)
• Experience: 5+ years of experience working in IAM, security engineering, or platform engineering with substantial IAM responsibilities in production environments.
• IAM Expertise: Strong grasp of IAM best practices and common failure modes (e.g., least privilege, privilege escalation paths, separation of duties, breakglass, auditability).
• Cloud Infrastructure IAM: Practical experience implementing and designing access control in AWS, Azure, GCP environments and partnering with teams who manage infrastructure at scale. Experience configuring IAM in Teleport, Terraform and Kubernetes environments is a plus.
• SSO Experience: Experience with Okta administration and patterns (e.g., groups, app assignments, lifecycle/provisioning), or equivalent experience with a similar SSO product.
• Threat-aware thinking: Ability to spot dangerous permissions and misuse paths (including insider-threat scenarios), assess risk, and identify suitable mitigations and controls.
• Automation-first mindset: Comfortable using scripting languages and AI coding tools to build reliable automation, and able to read/validate what the code is doing.
• Protocol fluency: Working understanding of OAuth, OIDC, SAML, and SCIM, including when to use which, failure modes, and common pitfalls.
• Collaboration: Proven ability to build long-lasting relationships with various technical teams, such as Engineering, Information Technology, Infrastructure, and DevOps teams.
• Educational Background: BS+ in computer science or a related field, or equivalent relevant experience.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

Who we are

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. 

Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt.

Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award. 

In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s leading workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work.

By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business. 

Come join us!

ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Role

Do you care deeply about secure access at scale? Making sure the right people have the right access, exactly when they need it, without slowing teams down? Join Moveworks and help shape the future of our identity and access strategy.

At Moveworks, we believe great security is an enabler, not a blocker. As a Senior Identity & Access Management Engineer, you’ll be a hands-on technical developer, coding, designing, building, and scaling IAM solutions across cloud infrastructure, SaaS applications, and internal systems. You’ll own the development of IAM initiatives end-to-end, from untangling ambiguous access challenges to architecting secure, automated solutions and driving them into production.

In this role, you’ll develop robust access models across AWS, Azure, Kubernetes, and beyond; reduce privilege sprawl through thoughtful role design; and build strong observability through logging, metrics, and reporting in our SIEM. You’ll modernize access reviews to deliver real security impact with minimal friction, continuously de-risk IAM threats, and partner closely with teams to drive adoption of secure-by-default patterns.

Your work will directly protect Moveworks’ most critical systems while enabling our engineers to move fast, safely, and confidently.

What you get to do in this role:

• Be the technical developer to drive IAM application development: Code, design, and implement solutions with extensive knowledge in AWS, Azure, Teleport, and Terraform. Enabling robust and reliable solutions to keep our engineering teams active.
• Drive IAM projects end-to-end: Take ambiguous access problems, understand and have the ability to define requirements, architect solutions, and own the rollout/operationalization (not just the design).
• Develop with secure access models in mind: Continuously develop role design improvements and access assignment patterns across AWS, Kubernetes, SaaS apps, and internal systems to reduce unnecessary privileges, minimize manual grants, and create scalable “safe baseline” access that covers routine work without daily elevation.
• Develop on operationalizing logging and metrics: Ensure access changes are observable in our Security Information and Event Management (SIEM) tool; build repeatable reporting that surfaces risky access and drift.
• Run and improve user access reviews (UAR): Develop, execute and design a UAR process & solution that meets compliance requirements while improving real security signal—minimizing approver burden through scoping, automation, and clear decision support.
• Develop technology to continuously de-risk: Identify high-risk permissions and misuse paths, propose appropriate controls and mitigations, drive adoption with partner teams, and develop solutions to continuously de-risk.
• Operate with strong security judgment and high signal: Reliably distinguish meaningful IAM risk from noise, gather context efficiently, and escalate with crisp rationale and actionable mitigations.
• Document and standardize the paved road: Write lightweight procedures, runbooks, and automation so access decisions are consistent, scalable, and not dependent on tribal knowledge.

Qualifications

To be successful in this role you have:

• US Citizenship preferred (Some responsibilities in this role involve working with U.S. government customer environments subject to regulatory access requirements. Eligibility may be contingent on the ability to satisfy applicable export control or government contract obligations.)
• Experience: 5+ years of experience working in IAM, security engineering, or platform engineering with substantial IAM responsibilities in production environments.
• IAM Expertise: Strong grasp of IAM best practices and common failure modes (e.g., least privilege, privilege escalation paths, separation of duties, breakglass, auditability).
• Cloud Infrastructure IAM: Practical experience implementing and designing access control in AWS, Azure, GCP environments and partnering with teams who manage infrastructure at scale. Experience configuring IAM in Teleport, Terraform and Kubernetes environments is a plus.
• SSO Experience: Experience with Okta administration and patterns (e.g., groups, app assignments, lifecycle/provisioning), or equivalent experience with a similar SSO product.
• Threat-aware thinking: Ability to spot dangerous permissions and misuse paths (including insider-threat scenarios), assess risk, and identify suitable mitigations and controls.
• Automation-first mindset: Comfortable using scripting languages and AI coding tools to build reliable automation, and able to read/validate what the code is doing.
• Protocol fluency: Working understanding of OAuth, OIDC, SAML, and SCIM, including when to use which, failure modes, and common pitfalls.
• Collaboration: Proven ability to build long-lasting relationships with various technical teams, such as Engineering, Information Technology, Infrastructure, and DevOps teams.
• Educational Background: BS+ in computer science or a related field, or equivalent relevant experience.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Relocation to West Palm Beach is available and provided by ServiceNow

Job Description

What you get to do in this role:

• Attend and participate in all forecast meetings supporting Sales Management in the weekly roll-up of their forecast
• Perform pipeline reviews and establish best practices and methodologies for forecast accuracy
• Analyze and review current customer licensing, products and usage and identify new revenue opportunities
• Suggest creative pricing and payment solutions balancing customer needs and pricing policies.
• Review Quotes and Order Forms for accuracy and completeness.
• Ensure all Orders are approved within pricing and discount policies.
• Interface to Deals Desk, Finance and Legal as needed (i.e. revenue recognition)
• Interface with Order Management to ensure accuracy of booked sales opportunities in the ServiceNow sales automation tool.
• Support sales organization’s requirement for Customer licensing compliance
• Work with multiple business stakeholders (legal, finance, marketing) to develop solutions against Channel & Alliance growth and roadmap and develop operational best practices
• Partner with Sales Managers and Account Executives/Managers to identify opportunities to increase revenue, improve salesforce efficiency, and scale our business effectively
• Act as the first line support for Channel & Alliance sales team and Channel & Alliance partners in areas of training, onboarding and ongoing collaboration
• Work in partnership with Channel & Alliance sales team on partner calls to ensure pricing policies and deal strategy are clearly understood
• Develop dashboard requirements to provide visibility to Channel & Alliance pipeline and transactions as well as performance against metrics
• Maintain Channel & Alliance account maps & assignments in the ServiceNow sales automation tool

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 2-4 years of proven experience of Sales Operations in a software sales organization
• Organized, with excellent attention to detail and the ability to work in a fast-paced environment
• Proficient in PPT, Word, and Excel
• Experience with a CRM system
• Has been in a role supporting Sales Reps and Sales Territories
• Strong listening, analytic and organizational skills
• Team Player with positive attitude ready to work in a fast-paced environment
• Excellent analytical and problem-solving skills with ability to drive conflict resolution
• Excellent interpersonal, written and verbal communication
• Ability to work in an aggressive, fast paced environment managing multiple priorities
• Must be hands-on with solid attention detail
• Selling Software as a Service is a plus
• Results Driven

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

• Build a team of direct Sales Executives to drive rapid new business sales growth in the region
• Build and drive sales strategy for the region in conjunction with Sales Operations to effectively Go-To-Market including understanding the competitive landscape, presence and strength within the region
• Actively engage in territory planning, relationship development and opportunity development and driving revenue by supporting and assisting Field Sales Teams in closing opportunities
• Recruit, coach and mentor team members to drive excellence
• Development of territories and quota for the sales team and effectively communicate to set performance expectations within the team
• Manage and report accurate forecast and pipeline to the business
• Achievement of annual sales goals on a quarterly and annual basis is required
• Engage and align effectively in C-level meetings in order to properly understand customer business requirements
• Build effective working relationships with Solution Consulting, Business Units, Professional Services, Marketing, our Partner community and the ServiceNow executive team
• Retain and grow existing customer base with regular non-sales customer engagement activities to deliver an excellent customer experience

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Extensive track record of new business sales success including presentation and negotiation skills within industry and at C Level
• Strong success in recruiting, coaching and managing an exceptional sales team
• Strong strategic thinking including analytical and financial planning skills to meet and exceed quotas and goals.
• Ownership of accurate CRM reports including current and future quarterly forecasts and opportunity inspection
• Experienced in driving sales process and drive effective working relationships with Sales Operations
• Ability to understand the 'bigger picture' and business drivers around IT
• Ability to build long term strategic and senior level relationships
• Ability to adapt and work effectively within a rapidly changing and growing environment
• Demonstrates strong business and financial acumen
• Built self-motivated sales teams that embrace a culture of collaboration, enthusiasm, and overachievement
• Champions and promotes top performers, constantly develops and coaches the team and themselves, and topgrades appropriately
• Proven partner relationships and networks, and ability to grow the impact of revenue streams and territory development through the partner ecosystem
• Ownership of driving successful pipeline generation activities developed by marketing or the partner community
• Good knowledge of either the Retail or Manufacturing sectors

JV20

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

.

Job Description

The Commercial Account Executive will produce new business sales revenue from software licenses within customers in the FL area with 1,000 to 5,000 employees. This will be achieved through territory planning, including researching prospect customers, using business development strategies and completing field-based sales activities within an assigned territory.

What you get to do in this role:

The Commercial Account Executive builds relationships within Mid-Market clients while achieving quarterly and annual sales quotas for an assigned territory.

• Develop and run a sales strategy in the allocated territory with a target prospect list, and a regional sales plan
• Partner with the marketing team to initiate marketing plans to increase growth
• Qualify prospects and develop new sales opportunities and ongoing revenue streams
• Arrange and conduct initial product demonstrations and presentations
• Lead ongoing account management to ensure customer satisfaction and improve additional revenue streams
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help their IT roadmap

Qualifications

To be successful in this role you have:

• Candidate must reside in the state of FL
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5+ years of experience in a Commercial Account Executive (or equivalent) role within the IT industry
• Experience achieving sales targets
• Ability to work in a matrixed support organization using multiple virtual specialists
• Executive-level relationship management experience
• Ability to provide transparency to sales process with excellent CRM hygiene
• Travel: 20-40%, and in some cases up to 50%