<![CDATA[Advisory Solution Consultant, Malaysia]]>

ServiceNow https://careers.servicenow.com/ Fri, 03 Jul 2026 04:32:53 GMT <![CDATA[Advisory Solution Consultant, Malaysia]]> Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Job Summary

We are looking for a seasoned Advisory Solution Consultant to join the ROSEAN Solution Consulting team, covering Malaysia, Indonesia, Philippines, and Thailand. This is a senior individual contributor role for someone who thrives at the intersection of AI strategy, data architecture, and enterprise digital transformation — and can translate that expertise into compelling, customer-facing solutions.

The ideal candidate is a data-first technologist and trusted advisor with deep hands-on experience designing end-to-end AI and data solutions for complex enterprise environments. ServiceNow platform knowledge is valued, but what matters most is your ability to understand a customer's data landscape, architect intelligent workflows, and connect AI capabilities to tangible business outcomes. You will partner with Account Executives across the ROSEAN patch to lead strategic pursuits, run discovery and value engagements, and shape how customers think about AI-driven transformation.

Key Responsibilities

1. AI & Data Advisory

Serve as the primary AI and data subject matter expert for strategic accounts across the ROSEAN territory.
Guide customers through the transition from fragmented data environments to unified, AI-ready architectures — covering data ingestion, quality, governance, and model integration.
Advise on AI strategy including agentic AI, large language model (LLM) integration, retrieval-augmented generation (RAG), vector embeddings, and structured vs. unstructured data use cases.
Help customers understand how data quality, lineage, and governance directly influence the effectiveness of AI outcomes — and design solutions that address this dependency.
Articulate the distinction between AI as a point tool versus AI embedded in enterprise workflows, and position accordingly.

2. End-to-End Solution Design

Lead the design of scalable, enterprise-grade solution architectures that span data ingestion, AI processing, workflow automation, and experience layers.
Define integration patterns between source systems (ERP, CRM, ITSM, cloud platforms) and AI/workflow layers using APIs, event streams, and data pipelines.
Conduct solution workshops, architecture reviews, and proof-of-concept engagements with C-level and technical stakeholders.
Own the technical narrative from discovery through to proposal — ensuring coherence between customer pain points, solution architecture, and business value.

3. Presales & Customer Engagement

Partner with Account Executives across Malaysia, Indonesia, Philippines, and Thailand to qualify, progress, and close strategic opportunities.
Deliver executive-level presentations and solution demonstrations that connect AI and data capabilities to the customer's specific business outcomes.
Respond to RFPs and RFIs with tailored architectural proposals and value narratives.
Run structured discovery and value engineering engagements to build a compelling business case grounded in the customer's data.

4. Thought Leadership & Strategy

Represent ServiceNow as an AI and data thought leader in customer briefings, industry forums, and partner events across the ROSEAN region.
Shape how the regional SC team approaches AI-led deals — contributing reusable frameworks, demo assets, and solution blueprints.
Stay current with the evolving AI and data ecosystem (foundation models, AI agents, data mesh, real-time analytics) and translate trends into actionable customer conversations.

5. Cross-Functional Collaboration

Work closely with the cross functional team, Account Executives, and specialist overlay teams to align on account strategy and deal execution.
Provide mentorship and knowledge transfer to the broader SC team on AI and data topics.
Collaborate with ServiceNow product and engineering teams to surface regional customer feedback and influence roadmap priorities.

Qualifications

To be successful in this role you have:

Education & Experience

Bachelor's or Master's degree in Computer Science, Data Science, Engineering, Information Systems, or a related field.
10+ years of experience in solution architecture, presales, or enterprise technology consulting, with a significant portion focused on AI and data.
Demonstrated track record of leading complex, multi-stakeholder technology engagements across enterprise accounts in Southeast Asia.

AI, Data & Process Expertise

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
Deep understanding of the full data and process lifecycle: from business process mapping and workflow design through to data modelling, ingestion pipelines (batch and streaming), data quality frameworks, metadata management, and data governance.
Ability to connect how upstream process inefficiencies and poor data capture practices create downstream AI failures — and design solutions that address both the process and data layer simultaneously.
Experience translating operational workflows (IT, HR, customer service, finance operations) into structured data models that can power analytics, automation, and AI decisioning.
Understands that AI is only as good as the processes feeding it — and can advise customers on process standardisation and data discipline as a prerequisite to AI readiness.
Strong grasp of AI/ML fundamentals — including supervised/unsupervised learning, model training and inference, feature engineering, and model lifecycle management.
Familiarity with AI governance, responsible AI principles, model explainability, and regulatory considerations relevant to Southeast Asian markets.
Experience with agentic AI concepts — autonomous agents, multi-agent orchestration, tool use, and human-in-the-loop design.

Solution Architecture & Technical Breadth

Ability to design end-to-end enterprise solutions spanning data, AI, integration, and workflow layers — not just point solutions.
Experience with enterprise architecture frameworks (e.g., TOGAF) and integration patterns (REST/SOAP APIs, event-driven architecture, middleware).
Working knowledge of cloud platforms (AWS, Azure, GCP) and cloud-native deployment patterns.
ServiceNow platform experience is a strong advantage — particularly across ITSM, ITOM, CSM, App Engine, or Now Assist/AI capabilities. Candidates with adjacent enterprise platform experience and a genuine interest in ServiceNow are equally encouraged to apply.

Business & Interpersonal Skills

Ability to operate fluently at both the C-suite and technical architect level — adapting language, depth, and framing to the audience.
Strong business acumen: able to connect technology architecture to cost reduction, efficiency gains, risk mitigation, and revenue impact.
Excellent storytelling and presentation skills — particularly in high-stakes competitive evaluations.
Culturally fluent and comfortable engaging across the diverse business environments of Malaysia (must-have), Indonesia, Philippines, and Thailand.
Self-starter who can manage multiple simultaneous engagements across a geographically distributed territory without close supervision.

Preferred Qualifications

Experience in industries with strong ROSEAN representation: Financial Services, Telco, Energy & Resources, or Manufacturing.
Familiarity with regional regulatory and data sovereignty considerations (e.g., Malaysia PDPA, Indonesia PDPB, Philippines DPA).
Exposure to enterprise AI platform vendors (e.g., Microsoft Azure AI, Google Vertex AI, AWS SageMaker, Databricks) as either an architect or presales resource.
Prior experience working in or closely with a Solution Consulting, Presales, or Advisory Consulting function.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

]]> <![CDATA[Sr Staff Software Engineer - Moveworks]]> Company Description

Join us to put AI to work for people.

Job Description

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt.

Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award.

By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business.

Come join us!

Build out core infrastructure services and microservices that impact our machine learning, frontend, and platform teams.
Build out core infrastructure for various functionalities such as: distributed configuration management, rate limiting, feature flag, A/B testing, and traffic capture and replay.
Improve the performance, scalability and observability of the Moveworks cloud infrastructure.
Deliver deadline sensitive work regularly that is interdependent with other engineering teams.
Own features end-to-end, and regularly influence the infrastructure roadmap.

Qualifications

12+ years of experience designing, building, shipping, and maintaining backend distributed systems.
Familiarity with Python/Golang/Java/C++.
Experience with containers/Docker, and with cloud infrastructure like AWS/GCP/Azure.
Desire to work at a startup pace with a high degree of ownership.
Experience solving for performance, optimization, scalability, latency, and monitoring.
Strong motivation, gumption, and an appetite for continuous, incremental changes and completing challenging projects quickly.
BS in computer science or a related field.
High level of curiosity about engineering outside of your immediate discipline and an incessant desire to learn.

Additional Information

Work Personas

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

Export Control Regulations

]]> <![CDATA[ Senior Software Engineer]]> Company Description

Join us to put AI to work for people.

Job Description

The ITOM Cloud Services team at ServiceNow builds scalable, multi-tenant services on Kubernetes to help IT teams discover and manage their infrastructure and provide a seamless digital end-user experience. Our services has a strong emphasis on high-scale and high-performance engineering. We operate under a DevOps model and team is spread in US & India. In addition to core infrastructure services, the team contributes to agentic AI initiatives and uses tools like ClaudeCode, Devin to accelerate development.

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

Role can be in Santa Clara or San Diego, CA

What you get to do in this role:

Build high-quality, clean, and scalable code by enforcing best practices in software engineering architecture and processes, including code reviews and unit testing.
Design, build, deploy, and manage highly available and performant services using Kubernetes, microservices multi tenant architecture
Collaborate with product owners to understand requirements and own your code from design through implementation, testing, and delivery.
Develop software that is extensible and customizable to meet diverse customer needs.
Contribute to the design and implementation of new products and features, while enhancing existing services. Mentor other engineers and help foster a strong, customer-focused culture.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
3 plus+ years of experience with Golang or Java. Experience with Kubernetes, Kafka, Flink, data processing systems, and Observability stack is preferred.
Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
Analytical and design skills
Working knowledge and ability to use tools to assist with daily tasks (IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools)

For positions in this location, we offer a base pay of $143,200 - $243,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Software Engineer]]> Company Description

Join us to put AI to work for people.

Job Description

Role can be in Santa Clara or San Diego, CA

What you get to do in this role:

Build high-quality, clean, and scalable code by enforcing best practices in software engineering architecture and processes, including code reviews and unit testing.
Design, build, deploy, and manage highly available and performant services using Kubernetes, microservices multi tenant architecture
Collaborate with product owners to understand requirements and own your code from design through implementation, testing, and delivery.
Develop software that is extensible and customizable to meet diverse customer needs.
Contribute to the design and implementation of new products and features, while enhancing existing services. Mentor other engineers and help foster a strong, customer-focused culture.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
3 plus+ years of experience with Golang or Java. Experience with Kubernetes, Kafka, Flink, data processing systems, and Observability stack is preferred.
Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
Analytical and design skills
Working knowledge and ability to use tools to assist with daily tasks (IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools)

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Pricing Director]]> Company Description

Join us to put AI to work for people.

Job Description

Why We’re Hiring

ServiceNow’s monetization function is built on a simple conviction: pricing done well isn’t a back-office function—it’s a strategic lever that shapes how customers experience value and how the business grows.

Our work impacts ServiceNow’s complete portfolio and complete commercial motion. As our portfolio evolves and new innovations come to market, the need for sharp, structured thinking on how we bring them to market has never been greater.

We’re looking for someone who brings more than pricing mechanics. We want a strategist who can sit alongside Field and cross-functional leaders, challenge assumptions, synthesize market signals, and translate complexity into clear recommendations that hold up in a Pricing Committee room.

This is not an operational or analytics seat. It’s an opportunity to commercial strategy at one of the fastest-growing enterprise software companies in the world—and to have your fingerprints on how we grow.

What you get to do in this role:

Drive transformational change in how ServiceNow monetizes its business by leading C-Suite sponsored initiatives to deliver meaningful top line growth to the company
Serve as the bridge between the Product Pricing Team and the Deal Desk Team in defining our commercial principles and guardrails
Work cross-functionally across product, GTM, and operational stakeholders to ensure monetization strategies align to corporate pricing and packaging strategic roadmap
Transform key insights into actionable recommendations and communicate findings to cross-functional stakeholders and senior executive leadership

Qualifications

To be successful in this role you have:

Effective influencing and communication skills and highly effective in securing cross-functional buy-in from senior executives and leaders across the business
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
10+ years of experience in enterprise technology industry across pricing, consulting, business operations and/or product strategy
5+ Years of strategy experience in a technology or consulting firm

JV20

For positions in this location, we offer a base pay of $184,100 - $322,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Sales Enablement Manager - Onboarding Sales Trainer ]]> Company Description

Join us to put AI to work for people.

Job Description

The Global Learning & Development (GLD) team is looking for a Senior Onboarding Sales Trainer to deliver and scale world-class onboarding experiences for our global sales organization via the ServiceNow Sales Academy.

As a Senior Sales Trainer, you will facilitate dynamic, practical learning experiences that prepare new sellers to succeed in complex enterprise environments. You’ll coach on real customer conversations and engagements while reinforcing our sales methodology, AI-native tools, and GTM systems.

You will play a pivotal role in shaping the future of ServiceNow sellers, directly influencing seller performance and revenue outcomes. You will also work collaboratively across enablement and go-to-market teams and partners to ensure impactful training and learner success. This is not a traditional facilitation role - it requires enterprise sales fluency, an AI-first mindset, coaching depth, and the ability to translate ambiguity into clarity and action.

Primary Responsibilities

Deliver high-impact sales training sessions that teach sellers how to win in complex enterprise deals with credibility and strong facilitation presence.
Coach salespeople in the skills and activities to drive success
Reinforce our sales methodology, GTM process, systems, and AI-native tools, translating strategy into practical seller execution.
Elevate delivery quality across the Sales Academy by mentoring trainers, setting facilitation standards, and modeling best-in-class coaching.
Leverage data and AI to personalize learning, strengthen feedback loops, and continually improve onboarding effectiveness.
Partner with Global Learning & Development and Go-To-Market teams to ensure alignment on messaging, sequencing, readiness planning, and global launch support.
Manage learner progression, support completion reporting, and provide hiring managers with clear readiness insights and development recommendations.
Work across global time zones to support regional teams and deliver experiences as needed.

Qualifications

To be successful in this role you have:

5-7+ years in Sales Enablement, Sales Training, or Enterprise SaaS sales
Deep understanding of enterprise sales cycles, value selling, MEDDICC/MEDDPICC, Challenger, buyer alignment, and customer value realization
Proven excellence in virtual training, coaching, and elevating peer or participant engagement
Demonstrated sales credibility - able to translate strategy into practical selling motions and real-world application
Field experience in a quota-carrying or customer-facing sales role preferred
Experience using AI tools to enhance sales productivity, insights, or coaching
Strong communication, executive presence, and storytelling abilities
Data-driven mindset; skilled at analyzing feedback and identifying opportunities to improve learner experience
Experience collaborating with global stakeholders and cross-functional GTM teams
Proficiency with common sales and enablement systems (Zoom, Teams, Microsoft, LMS platforms, Seismic, Intrepid, etc.)
High comfort with CRM platforms and reports (Dynamics, Salesforce)
Excellent verbal and written communication, facilitation, problem-solving, analytical, presentation abilities, and strong business acumen.

JV20

For positions in this location, we offer a base pay of $155,400 - $272,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[VP, Autonomous IT Solution Adoption and FDE ]]> Company Description

Join us to put AI to work for people.

Job Description

ServiceNow is one of the fastest-growing enterprise software companies and hurtling towards $20 billion in revenue. Our Autonomous IT solutions leverage AI and Service Operations products including ITSM, ITOM and CMDB to deliver exceptional outcomes to customers on one AI platform for business transformation.

We seek a VP of Solutions and Forward Deployed Engineering (FDE) to be a part of the management team for the largest business at ServiceNow. The role will drive strategic customer engagements, reference architectures and adoption motions working cross-functionally across ServiceNow with inbound and outbound PMs and with Go To Market functions.

The role will oversee a team of accomplished subject matter experts across IT service management, operations, data foundations and AI. This position reports to the SVP and GM for Service Operations.

The ideal candidate is someone who has a blend of practitioner and builder experience in IT domain delivering high impact solutions in real customer environments and scaling them through reference architectures and in-product adoption capabilities. We are looking for proven leaders who can work across the organization to deliver desired outcomes.

What you get to do in this role:

Create winning solution strategies and reference architectures leveraging AI in partnership with cross-functional leadership.

Work collaboratively with product teams across technology domains to launch new solutions and features.

Partner with Go To Market teams to deliver business impact through strategic customer engagements and adoption motions.

Qualifications

To be successful in this role you have:

15+ years of experience delivering transformative IT products and solutions in a combination of large scale and high growth environments.
Deep domain experience in IT Service Management, Operations Management and Data Foundations including CMDB.
Proven experience in AI driven solution transformations.
Extensive experience building reference architectures to accelerate and scale customer outcomes.
Extensive experience working closely with product in product feedback loops to design in-product nuances that accelerate customer adoptions.
Practitioner-Product mindset with deep intimacy navigating complex customer environments AND building products.
Customer-facing experience demonstrated impact at scale; executive-level customer relationship building is essential.
High tolerance of ambiguity by operating in gray zones without absolutes.
Extensive experience leading and extending highly experienced product managers and creating a collaborative, belonging and career fulfilling, team-based environment operating at high velocity motions.
Excellent communication skills and ability to engage with technology leadership, CTOs and Enterprise Architects .

We are passionate about our product and live for our customers. We are hungry and humble, but we have high expectations. Joining ServiceNow is an opportunity to better yourself personally and professionally while solving real, enterprise challenges in AI era.

For positions in this location, we offer a base pay of $291,500 - $495,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Customer Success Executive]]> Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.

As a trusted advisor, you’ll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow’s teams and strategic partners.

What You Get to Do in This Role:

Drive Post-Sales Success: Own and lead the customer’s post-sales transformation, aligning ServiceNow’s offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes.
Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success.
Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization.
Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIs—adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities.
Foster Strategic Alignment: Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success.
Advocate for Innovation and Continuous Learning: As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team.
Set Success Metrics and Milestones: Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized.

Qualifications

The ideal candidate will have extensive experience leading large-scale digital business transformations, acting as a trusted advisor to both internal and C-level customer executives. You will be an expert in governance, strategy, and execution across cross-functional teams and have a track record of delivering scalable, repeatable success. Your passion for driving customer success at an enterprise scale and your ability to work in complex, dynamic environments will be key to your success in this role.

To be successful in this role, you will need:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Educational Background: BA/BS or equivalent required, Master’s degree preferred.
Experience: A minimum of 12 years in a management consulting or leadership role at a top-tier consulting firm, solution consulting, or similar positions focused on technology-enabled business transformations (Digital/SaaS/Enterprise Software).
Leadership Expertise: Demonstrated success in running large-scale, strategic accounts and exceeding business objectives. Proven track record in building and leading high-performing Customer Success or Consulting teams.
Business Acumen: Strong experience in identifying and solving complex business problems and aligning solutions with customer business objectives.
Cross-Functional Leadership: A history of working across multiple functions and driving alignment in large, matrixed environments.
C-Level Relationships: Strong experience building relationships with C-level business leaders, including within some of the world’s largest enterprises.
Adaptability: Ability to thrive in rapidly changing environments, adapting strategies to new challenges and opportunities.
Execution Focus: Ability to create repeatable processes for scalable execution while maintaining a hands-on approach to ensure critical tasks are completed efficiently.
Collaboration and Communication: Excellent communicator and influencer, with the ability to work effectively across a global organization and foster collaboration at all levels.
Customer Focus: Deep understanding of customer needs, challenges, and motivations, with a keen ability to address concerns and ensure satisfaction.

FD21

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Director, Industry Marketing - Defense]]> Company Description

Join us to put AI to work for people.

Job Description

We are looking for a Director of Industry Marketing to own positioning and go-to-market strategy for one of ServiceNow's highest-priority industries: Defense.

AI is not a pilot in your industry anymore. The companies proving real, measurable business outcomes are setting the pace, and every buyer in Defense is watching. Defense oriented agencies and organizations are modernizing mission-critical operations and accelerating force readiness as global security demands intensify.

ServiceNow delivers real business outcomes across the full industry value chain. Not point solutions. Not bolt-on AI. A single platform that connects people, data, and workflows across every function, from the front office to operations to risk and compliance, in the language and context of your industry. The proof is in customer results: hours saved, cycle times cut, processes automated, and costs reduced in ways that executives can take to their boards.

This role holds the pen. You will define how the world understands ServiceNow's role in transforming Defense, writing the narrative that maps AI-driven change across the industry value chain to the specific solutions ServiceNow delivers. You will operate at the frontier of product marketing: building message houses where none exist, shaping the industry solution map narrative, and arming a cross-functional Industry POD with the positioning and assets they need to win the most strategic accounts in the market.

What You Will Do

Own and publish the industry message house for the full ServiceNow platform in the language of your industry, including positioning for all prioritized solution areas, with quarterly updates loaded to Seismic and Claude.
Lead go-to-market strategy for your industry within the cross-functional Industry POD, translating buyer dynamics, competitive pressure, and AI adoption trends into executable plans.
Own the Marketing BOM for all prioritized industry solutions: corporate narratives, pitch decks, hero demos, battlecards, customer stories, and Sales Success Center pages.
Direct ServiceNow's presence at first-party events (Knowledge, Industry Expo) and own the content and engagement strategy for key third-party industry events.
Partner with Demand Gen and Field Marketing to drive measurable pipeline from industry events and campaigns, with targets, ROI tracking, and outcome reporting tied to team OKRs.
Translate platform and AI innovation, including Now Assist, AI agents, and industry-specific solutions, into outcome-based narratives grounded in the customer's value chain and the business results they are accountable for.
Drive field adoption through enablement programs and seller certifications. If sellers are not using it, it does not count.
Use AI tools as your primary workflow across research, drafting, content iteration, and competitive intelligence. You set the standard for how this team works in an AI-native world.

Qualifications

Qualifications

12+ years of B2B marketing experience, with at least 5 years focused on Defense at an enterprise software or technology company.
Deep command of the industry: buyer personas, C-suite priorities, AI buying cycles, competitive dynamics, and the business outcomes that drive platform investment decisions.
Proven track record building message houses and solution narratives that connect platform capabilities to industry-specific outcomes, create pipeline, and accelerate deals.
You make AI tools work for you every day, whether that is accelerating research, drafting faster, or keeping field content current. You are not experimenting with AI; you rely on it.
Strong executive presence and written communication. You represent ServiceNow credibly in front of customers, industry analysts, and senior internal stakeholders.
Outcome-oriented. You track your awareness numbers, pipeline contribution, and BOM coverage, and you are accountable to all three.
Comfortable building where nothing exists yet. Several of these industries have limited solution-level messaging today. That is the opportunity.
Experience driving results through first-party and third-party industry event programs.
Up to 20% travel.

JV19

For positions in this location, we offer a base pay of $192,400 - $336,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Principal Software Engineer]]> Company Description

Join us to put AI to work for people.

Job Description

Principal Software Engineer

The engineering organization is a dynamic group of builders, thinkers, and problem-solvers focused on delivering scalable, AI-powered software products that improve how organizations work. We value clean architecture, intuitive experiences, operational excellence, and a culture of continuous improvement. Every engineer plays an important role in shaping the quality, reliability, and long-term success of our products.

About the Team:

The Service Operations Business Unit brings together IT Service Management (ITSM), IT Operations Management (ITOM), and CMDB capabilities on the ServiceNow Platform. This product engineering organization builds the software that helps customers deliver resilient, intelligent, and efficient enterprise services.

The Service Operations product portfolio connects incident, request, fulfillment, infrastructure visibility, service mapping, trusted configuration data, automation, and AIOps into a unified operating model. By combining service delivery with operational intelligence and trusted operational context, these products help customers move toward proactive, AI-assisted, and increasingly self-healing operations at enterprise scale.

Together, these capabilities help customers modernize how they deliver and operate services, improve reliability, reduce manual effort, and drive measurable productivity outcomes on a single platform.

What you get to do in this role:

As a Principal Software Engineer, you will architect and build assistive and autonomous AI-native products to usher customers (IT departments using our IT service and operation management applications) into an agentic-first era. The work will span large-scale distributed systems, data ingestion, context creation and utilization, agentic harnesses, cost optimization, agentic feedback loops to ensure value realization for our customers.

This role requires thought leadership, deep technical expertise, strong architectural judgment, and a keen understanding of the scientific method to ship and refine real product through iterative experimentation.

Responsibilities include:

• Lead architecture and technical strategy for assigned problem areas within ITSM/ITOM products, working with product and engineering leaders to understand blockers and opportunities around AI-native evolution and value realization.

• Contribute hands-on to spiking and shipping solutions. Validate architectural hypotheses through code, not theory. Build prototypes, reference implementations, and critical path components to prove feasibility and guide teams.

• Design and validate solutions through evidence-based spiking: formulate hypotheses, run experiments, measure outcomes, and use data to guide architectural decisions and product direction.

• Architect the evolution of current solutions toward AI-native capabilities—identifying where agentic patterns, data utilization, or autonomous workflows can unlock customer value. Translate architectural recommendations into executable work.

• Identify and address value realization gaps in agentic products that exist but aren't delivering expected outcomes. Work with teams to diagnose root causes (architecture, UX, data quality, feedback loops, cost) and recommend targeted improvements.

• Establish architecture patterns and best practices specific to your problem domain. Document tradeoffs, rationale, and implementation guidance to help teams move faster and make consistent decisions.

• Guide teams through complex technical decisions and design reviews. Challenge assumptions with data, surface architectural risks early, and help teams navigate tradeoffs between shipping speed and long-term durability.

• Collaborate across ITSM/ITOM engineering teams to share learnings, validate approaches, and accelerate adoption of patterns that work.

Qualifications

To be successful in this role, you have:

15+ years of related engineering experience, or equivalent practical experience.

Strong experience building and operating large-scale distributed systems, enterprise platforms, workflow systems, data-intensive products, integration frameworks, or cloud-scale infrastructure.

Deep understanding of system design for scale, reliability, observability, fault tolerance, data quality, security, and production readiness.

Strong technical depth in Java, Python, or similar programming languages.

Proven ability to define technical direction, influence architecture across teams, and translate ambiguous product strategy into executable engineering plans.

Ability to operate as a Principal IC by leading through technical credibility, collaboration, and influence rather than formal authority.

Strong judgment in balancing long-term architecture with pragmatic execution, customer impact, engineering velocity, and business priorities.

Experience mentoring senior engineers, raising engineering standards, and building reusable patterns that create leverage across teams.

Experience with AI-powered products, automation platforms, AI-assisted workflows, or agentic systems is strongly preferred.

Ability to reason about AI-assisted enterprise workflows, including data quality, workflow correctness, evaluation, observability, safety controls, and human-in-the-loop review.

Experience with enterprise service management, IT operations, CMDB, discovery, service mapping, AIOps, observability, workflow automation, endpoint management, or operational intelligence is a strong plus.

Experience working with large-scale enterprise customers, production systems, and complex migration or modernization efforts is a plus.

Why Join Us

Shape the AI-native future of the Service Operations Business Unit product portfolio on the ServiceNow Platform.

Build foundational product and platform capabilities that help enterprises deliver, operate, automate, and continuously improve services at scale.

Define how AI agents, automation, operational data, and human workflows come together to create safer, more reliable, and more productive enterprise operations.

Collaborate with teams that value craftsmanship, quality, innovation, accountability, and meaningful customer impact.

For positions in this location, we offer a base pay of $221,200 - $387,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Director, Role & Org Excellence - Customer Excellence Group]]> Company Description

Join us to put AI to work for people.

Job Description

This is a strategic leadership opportunity to shape and scale the operating model for ServiceNow’s Customer Excellence Group (CEG). You will own the design and evolution of role mandates, competency frameworks, collaboration models, and organizational design principles, ensuring adoption and alignment across CEG. Partnering closely with CEG leadership and cross-functional teams across HR and Learning & Development, you will serve as the organization’s lead strategist for organizational design and oversee the Org Design Board governance process.

Success in this role requires operating at three levels: strategic—translating business priorities into scalable role architecture; systemic—optimizing cross-functional interactions and dependencies; and operational—turning design concepts into practical, actionable frameworks.

You will balance stability and transformation, stewarding existing models while evolving organizational structures and role mandates to meet changing business needs. Exceptional executive presence, influence, and stakeholder management skills are essential, as you will drive alignment and decision-making across all levels of the organization without formal authority.

Responsibilities

Own role mandates and design architecture—define and maintain clear role definitions, scope, and accountability across CEG.
Evolve the collaboration model—define how roles interact, manage interdependencies, resolve friction points, and act as a thought partner to transformation initiatives.
Maintain the org design blueprint and lead the Org Design Board—ensure organizational design principles remain current, consistent, and effectively governed.
Partner on transformation initiatives—serve as an organizational design SME and thought partner to ensure clarity, alignment, and effective execution.
Build stakeholder alignment—partner with Geo Leads, Business Managers, HR, and Change Champions to drive adoption of organizational design decisions.

Qualifications

To be successful in this role you have:

Proven expertise in organizational design, role architecture, operating model development, and organizational effectiveness within large, complex organizations.
Experience translating business strategy into scalable organizational structures, role mandates, competency frameworks, or workforce capability models.
Demonstrated success influencing senior leaders and driving alignment across global, matrixed organizations without formal authority.
Strong systems-thinking and problem-solving skills, with the ability to simplify complexity into clear, actionable solutions.
Experience leading enterprise-wide organizational transformation, governance, and change initiatives.
Exceptional executive presence, communication, and stakeholder management skills.
Knowledge of Customer Success, customer-facing operations, or post-sales business models.
12+ years of experience in organizational design, strategic operations, management consulting, business transformation, or related leadership roles within a global technology or SaaS environment.
Right to work in the country you are applying to

Preferred Qualifications

Experience in Chief of Staff, Strategic Operations, Organizational Effectiveness, or similar roles.
Familiarity with ServiceNow’s platform, products, and Customer Excellence operating model.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[EMEA Senior Tax Analyst ]]> Company Description

Join us to put AI to work for people.

Job Description

The EMEA Senior Tax Analyst is a core member of the ServiceNow Tax Team, with primary responsibility of supporting the management in all external and internal tax reporting requirements for our legal entities in the EMEA region. You must have the ability to work in a fast-paced environment and to work closely and proactively with numerous functional teams across our organization. This position will be based in Dublin.

What you get to do in this role

Support the annual tax compliance process for ServiceNow entities in the EMEA region
Prepare income tax provision for EMEA entities for US GAAP and local GAAP purposes for year-end and quarterly closings, including current and deferred tax, tax payable reconciliations, tax accounts roll-forward, tax deprecation calculations and return-to-provision true-up
Collaborate cross functionally with external statutory auditors and Financial Reporting Team to prepare or review tax disclosures in the statutory Financial Statements
Prepare work papers, coordinate with external tax advisors to file Corporate Income Tax Returns, R&D Tax Credit claims and arrange for tax payments
Support transfer pricing matters such as inter-company transactions analysis and local transfer pricing documentation
Provide support for tax audits and tax controversy matters in the regions
Assist in M&A and tax planning/restructuring projects, including modelling related tax impacts
Identify opportunities for process improvements to streamline and automate tax-related procedures
Build collaborative working relationships with Legal, Accounting, Treasury, FP&A, Procurement, and Corporate Development Teams
Effectively communicate tax considerations to business stakeholders
Research and evaluate the tax impacts of current and proposed tax legislation
Document tax analysis and draft tax memos for internal SOX purposes
UAT testing for ServiceNow inhouse finance software products
Other ad hoc tax projects as needed

Qualifications

To be successful in this role you have:

At least 4+ years of corporate income tax experience in Big 4 firm and/or industry
Qualified Chartered Accountant/Chartered Tax Advisor
Strong Excel skills and knowledge of tax software such as OneSource tax provision
Experienced in research, analysis and documentation of complex tax issues
Strong project management skills, demonstrated by consistently meeting deadlines and effectively managing relationships with internal and external stakeholders
Self-motivated, with strong collaboration and communication skills, who also takes direction well

Preferred Skills & Experience

Industry experience with large US-based high-tech multinational organizations
Experience with SAP, Blackline, Microsoft Power BI and Alteryx
Proficiency in data analytics and visualization tools
Familiarity with AI-powered tax research, compliance tools, and process automation technologies
Knowledge of machine learning applications in tax and financial reporting

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Customer Success Executive ]]> Company Description

Job Description

The Customer Success Executive is responsible for providing strategic leadership and driving the execution of post-sales activities across our most valuable accounts within the Enterprise, Industries, and Commercial sectors. This position plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.

As a trusted advisor, you’ll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow’s teams and strategic partners.

What You Get to Do in This Role:

Drive Post-Sales Success: Own and lead the customer’s post-sales transformation, aligning ServiceNow’s offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes.
Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success.
Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization.
Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIs—adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities.
Foster Strategic Alignment: Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success.
Advocate for Innovation and Continuous Learning: As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team.
Set Success Metrics and Milestones: Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized

Qualifications

Ideal Candidate:

We are seeking a highly experienced professional with a strong background in enterprise-level SaaS transformation and strategic advisory to guide our customers in their digital transformation journey. The ideal candidate will have deep expertise in technology-enabled business transformations, coupled with a proven ability to advise at the executive level.

Key Requirements:

AI Integration & Thought Leadership: Experience leveraging AI to enhance work processes, decision-making, and problem-solving, including AI-powered automation, workflow optimization, and data-driven insights
Enterprise SaaS Transformation & Strategic Advisory: Extensive experience leading large-scale digital transformations within SaaS or enterprise software environments.
C-Level Presence & Relationship Management: Proven ability to engage, influence, and build lasting relationships with senior executives, including within some of the world’s largest enterprises..
Leadership Expertise: A minimum of 10+ years in management consulting, solution consulting, or a leadership role at a top-tier consulting firm, with a strong track record of exceeding business objectives.
Strategic Account Management: Demonstrated success in leading high-impact customer success or consulting teams and managing complex, strategic accounts.
Business Acumen & Problem-Solving: Ability to identify, analyze, and solve complex business challenges while aligning technology solutions with customer objectives.
Cross-Functional Leadership: Strong experience working across multiple departments, driving alignment, and managing stakeholders in large, matrixed organizations.
Adaptability & Change Management: Ability to navigate dynamic environments, adjusting strategies to meet evolving customer and business needs.
Operational & Execution Excellence: Skilled at designing and implementing scalable, repeatable processes while maintaining a hands-on approach to drive successful execution.
Collaboration & Communication: Exceptional ability to communicate complex ideas clearly, foster collaboration across teams, and influence stakeholders at all levels.
Customer-Centric Mindset: Deep understanding of customer challenges, needs, and motivations, with a focus on delivering value-driven solutions and ensuring long-term success.

This role is ideal for a seasoned strategic advisor who thrives in high-impact environments and has the expertise to guide enterprise customers through digital transformation at scale.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr Dir, Inbound Product Mgmt]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

The ServiceNow Global Cloud Services team is responsible for all aspects of Cloud Infrastructure through zero touch automation. We are looking for a leader to take us to the next level of Cloud infra scale, performance and reliability through innovations and automations. This is a very strategic position for our company. As a Sr. Director of Product Management, you will be in a position to hire the best team possible, lead cloud infra innovation, influence product direction, define architecture and ensure quality of product.
As a Sr. Director of Product Management, you will be responsible for leading a team of Product Managers in the ideation, defining, designing and development of next generation of cloud infra platform and automations. You will lead by example on solving tough technical challenges and complex business problems in a high energy, startup like environment with experienced industry leaders and with a highly collaborative team.
This role will require you to interface with various internal departments, understand their business needs and deliver highly reliable and easy to use solutions that enhances business efficiency. The successful candidate will have an established background in defining product and roadmap focusing on bottom-line and top-line, developing mission critical software solutions, a strong technical ability, excellent project management and communication skills, and a motivation to achieve results in a fast-paced environment.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Establish a compelling vision for the ServiceNow Cloud and provides thought leadership to all ServiceNow product lines.
Drive product roadmap to deliver innovation collaborating closely with different product lines and drive to a common goal.
Work closely with architects and engineering directors to design reliable, secure and scalable solutions while ensuring a frictionless user experience.
Takes a data-driven approach in defining success metrics, prioritizing requirements, and communicating plan, progress and success across a cross-functional team.
Drive execution and delivery by managing dependencies and plans across a breadth of different teams across ServiceNow.
Strong Interpersonal skills to effectively drive projects and initiatives in Cloud and products organization
Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences.
Management of resources, staffing, mentoring, and leading a best-of-class engineering team.
Strong problem-solving, debugging skills and an aptitude for learning new technologies
10-15 years of product management, engineering or relevant industry experience in high tech or strategic consulting firms

Desirable

Experience with cloud platforms like Amazon, OpenStack, Azure
Experience with ServiceNow Platform
Experience working with a continuous integration continuous deployment environment
Experience developing scalable and distributed systems with either Java/C++/C# and scripting language JavaScript/Python/Ruby/PHP/ Perl in a UNIX or Windows environment

JV20

For positions in this location, we offer a base pay of $254,500 - $445,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Advisory Presales Solution Consultant - Risk & SecOps]]> Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

As a member of our Risk & Security Solution Consulting team, you will have a major impact on our future success by supporting the Risk & Security Solution Sales Team in driving net new business. You will guide revenue for our risk products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning, as well as the risk domain itself, during sales cycles.

What you get to do in this role:

The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific advisory support during sales cycles while achieving quarterly and annual sales goals for an assigned territory. In particular you will:

Support solution sales as a technical and domain expert of a client-facing sales team
Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
Understand customer challenges and goals and map this back to solution capabilities
Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
Act as the domain SME across the core areas of risk (including but not limited to Risk Management, Internal Controls, Regulatory Compliance, Policy Management, Cyber Risk, TPRM, BCM, Operational Resilience, Privacy and ESG)
Provide feedback to product management about product enhancements that can address customer needs and provide additional value
Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
Identify, build-out and deliver cross product sales opportunities (solutions that cover multiple different ServiceNow solutions) that map to customer challenges and industry needs
Stay current on competitive analysis, trending regulatory and risk developments and broader market differentiation
Support/speak at marketing events including executive briefings, conferences, user groups, and trade shows

Qualifications

To be successful in this role you should have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Proven (c. 6-10 years) pre-sales solution consulting or sales engineering experience with specific demonstrable knowledge of GRC and SecOps topics and solutions
Deep domain expertise in GRC, Information Security, Security Operations, Third Party Risk Management, or Operational Resilience - including understanding of regulatory compliance frameworks and their technology implications
Executive presence and business acumen to operate as a peer with C-suite buyers, navigating complex organizational dynamics and building trusted relationships without requiring support
Self-starter mentality with demonstrated ability to operate autonomously, drive outcomes independently, and take full ownership of business results
Technical fluency to conduct early stage product demonstrations, understand API/integration patterns, and articulate how Risk & Security workflows integrate within the broader ServiceNow platform and ecosystem tools (SIEM, GRC, TPRM platforms
Proficiency with the ServiceNow platform or technical experience with cloud software solutions
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Experience working collaboratively with product management, product marketing, partners, and professional services
Proven soft skills relating to effective presentation of content, working collaboratively in a team or partnership and personal drive to improve current skillsets or expand into new areas
Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
The ability to travel, as necessary with offices in Staines and London
Fluency in English

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

]]> <![CDATA[Sr Enterprise Account Executive - Adani]]> Company Description

Join us to put AI to work for people.

Job Description

You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.

What you get to do in this role:

Develop relationships with multiple C-suite personas in Adani Group (e.g., CFO, CIO, COO, CDO) across all product sales
Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
Identify the right specialist/ support resources to bring into a deal, at the right time

Qualifications

To be successful in this role you have:

15+ years of sales experience within software OR solutions sales organization and in managing Adani Group
Experience establishing trusted relationships with current and prospective clients and other teams
Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
Experience achieving sales targets
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
The ability to understand the "bigger picture" and our plans around IT
Experience promoting a customer success focus in a "win as a team" environment
Willingness to travel up to 50%

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr Mgr, Software Engrg Mgmt - Moveworks]]> Company Description

ServiceNow

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Come join us!

Job Description

As an Senior Engineering Manager on the Core Platform team at Moveworks, you will develop user facing product features that leverage our advanced Machine Learning platform. In addition, you will design scalable frameworks to support rapid feature development and deployment. You will be working cross-functionally with other teams regularly to design and deploy features and tools that our customers use every day. Your role is absolutely critical here at Moveworks, and you will see the immediate impact of your work on both customers and other engineers.
If you are passionate about building backend systems, curious about machine learning, enjoy working alongside equally driven colleagues, and are an experienced engineer looking for a new challenge, we should have a conversation!

Work across Moveworks’ backend and API platforms
Design and implement frameworks to support development of product features that are highly reliable, performant and secure
Develop user facing product features using both open source libraries and internal building blocks
Contribute to the evolution of service oriented architecture
Collaborate with other software engineers to diagnose, fix and prevent production issues
Work in a highly-concurrent platform where quality, scalability and reliability matter
Regularly participate in peer code and design reviews
Build software that supports continuous delivery

Qualifications

14+ years of experience designing, building, shipping, and maintaining backend distributed systems
4+ years of people management experience.
You have familiarity with building and integrating with API based platforms and have an understanding of REST and or other RPC based systems
You have experience with SQL and noSQL databases
You feel at home developing on Linux with languages like Python, Golang, or C++
B.S./M.S. in Computer Science or the equivalent
Desire to work at a startup pace in a small company with a high degree of ownership
Strong motivation, gumption, and an appetite for continuous, incremental changes and completing challenging projects fast
High level of curiosity about engineering outside of your immediate discipline and an incessant desire to learn

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Principal Software Engineer - Moveworks]]> Company Description

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Come join us!

ServiceNow

Job Description

What you’ll do:

Technical Architecture & Strategy Define and own the long-term technical architecture, making critical build vs. buy decisions to ensure systems remain resilient as the platform scales 10x
Platform & Infrastructure Design and build core infrastructure services and microservices that serve machine learning, frontend, and platform teams
Business Alignment Align technical architecture with business goals, ensuring engineering velocity, system reliability, and infrastructure costs directly support customer acquisition, retention, and time-to-market
Hands-on Engineering Write high-performance, clean, and maintainable production-grade code across the stack (K8s, Python, Golang, Postgres etc.)
Cross-functional Execution Drive and deliver business-critical engineering outcomes in close collaboration with cross-functional engineering teams
Engineering Culture Mentor senior engineers, champion engineering excellence, and foster a culture of rapid, impact-driven innovation
Ownership & Initiative Identify critical system and business gaps proactively, propose solutions, align stakeholders, and drive execution with a high degree of ownership

Qualifications

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Experience 15+ years of software engineering experience with a demonstrated progression into Principal or Sr. Staff Engineer capacity at a high-growth tech company or top-tier AI lab
Technical Proficiency Strong hands-on coding ability with deep design thinking, capable of driving both code-level execution and system-level architecture decisions. Proficiency in any programming language with ability to adapt — K8s, Python, Golang, Postgres and data lakes preferred
Distributed Systems Proven experience in distributed systems — performance, scalability, latency, optimization, and monitoring
Commercial Mindset Demonstrated ability to connect engineering decisions to business outcomes such as latency improvements, driving margin efficiency, and enabling rapid product feature launches
High Agency Self-driven with strong ownership, ability to identify system and business gaps, propose solutions, align stakeholders, and execute at startup pace
Product & AI Mindset Experience integrating or evaluating AI tools and workflows in engineering processes and decision-making

Good to Have

Open Source Contributions to major open-source AI or infrastructure projects
Startup Experience Prior experience working closely with Product and Growth teams in an early-stage startup environment

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Staff Technical Product Owner - FinOps Platform Engineering ]]> Company Description

Join us to put AI to work for people.

Job Description

Team

Join the FinOps Platform Engineering organization, the team that builds the FinOps Control Tower, ServiceNow's internal platform for cloud cost governance, financial accountability, and unit economics across our multi-cloud estate (AWS, Azure, and GCP). We own the data engineering and business intelligence layers that turn raw multi-cloud billing data into attributed, governed, decision-ready cost information for the people who run ServiceNow's cloud.

Our users are FinOps practitioners and the engineering, finance, and executive stakeholders they serve. The team brings together data engineers, platform engineers, BI/reporting engineers, and FinOps domain experts. We partner closely with the FinOps practice, who own the FinOps methodology and business strategy, while we own how the platform delivers against it: the data models, the allocation logic, the semantic layer, and the reporting experiences on top. Our key partners span Finance / FP&A, Public Cloud Engineering, AI Platform Engineering, Capacity Planning Engineering, Migration Engineering, Data Engineering, Data Platform, Data Governance, BI / Analytics Engineering, and CMDB / Metadata Management.

Role

As Sr Staff Technical Product Owner for FinOps Platform Engineering, you own the product direction for the FinOps Control Tower's cost-and-usage capabilities, with Showback as the flagship and the roadmap extending into allocation maturity, unit economics, and optimization.

This is a hands-on technical product role embedded in engineering, not a market-facing product management role and not a people-management role. You will own the backlog, translate business requirements into concrete data-product and reporting specifications, sequence the roadmap, and drive adoption. You will set direction for the data engineering and BI teams and direct the technical work (dbt models, SQL transformations, semantic-layer definitions, dashboard design) rather than writing it yourself. You lead through influence and deep technical judgment; you will not have direct reports.

You'll partner daily with your peer, the FinOps practice lead (who owns the "what should FinOps do"), and own the "how the platform delivers it." You'll also work across Data Governance, the data platform team, and your own data engineers and BI developers.

A defining part of the mandate: modernizing how we deliver insight. Our platform runs on a modern data stack (Trino, dbt, Apache Iceberg, and Lightdash on AWS), and today much of our reporting lives in static dashboards (with a Tableau-to-Lightdash migration underway). You will drive the evolution toward governed, self-service data apps built on the semantic layer: custom cost experiences that inherit our access controls and row-level security by default, keep every metric definition consistent, and let practitioners and their stakeholders answer their own questions without waiting on a rebuild. Dashboards become a product, not a backlog of one-off report requests.

This is a unique opportunity to own the cost-intelligence platform for all of ServiceNow's cloud spend, at Fortune 500 scale, with a clear mandate to modernize it.

What you get to do in this role

Own the product vision and roadmap for the FinOps Control Tower's cost-and-usage capabilities, with Showback as the foundation and a clear path through allocation → unit economics → optimization.

Define Showback as a product: clear attributed spend by stakeholder, a consistent allocation hierarchy (CSP → BU → SKU → instance), and clean separation of production, non-production, trial, and internal workloads, serving BU-finance cost summaries and platform-team instance-level detail from one source of truth.

Drive the modernization from static dashboards to governed data apps on the semantic layer: self-service, access-controlled cost experiences with consistent metric definitions, replacing one-off report requests with a durable data-product surface.

Own requirements intake, prioritization, and the backlog across FinOps practitioners, finance leaders, engineering teams, and executives, turning ambiguous asks into sequenced, shippable work.

Define the data-product and semantic-layer specification: cost metrics (e.g., Net Effective Cost, actual vs. forecast), allocation logic, and the dimensional model (BU, SKU, instance, customer/workload), translating business requirements into work the data engineering and BI teams build in dbt, the warehouse, and the semantic layer.

Deliver unified multi-cloud cost visibility across AWS, GCP, and Azure; partner with engineering to onboard new billing datasets, normalize cost structures, and resolve provider inconsistencies as Azure reaches parity.

Ensure every reporting and data product aligns with FinOps data governance standards: tagging and metadata, cost-attribution rules, SKU-hierarchy consistency, and enterprise data-handling controls.

Own the roadmap beyond reporting, sequencing the platform through clear phases: unified multi-cloud showback → a cost-allocation framework and SKU-level attribution → planning and forecasting inputs → optimization (rightsizing, waste and unattached-resource identification, opportunity sizing) and unit economics. Gate each phase on the data-model and semantic-layer work it depends on.

Define the platform's adoption and coverage targets, then drive to them. Establish the measurement model for how success is quantified (showback coverage of spend, active adoption across teams and personas, and allocation accuracy), set the targets in partnership with the FinOps practice and finance leadership, and use them to steer prioritization. This is about owning the definition of "good," not just reporting against numbers handed to you.

Lead through influence: align the engineers building alongside you to the target direction, review designs, resolve technical tensions, and hold the quality bar, without taking the keyboard away from them.

Apply AI/ML tooling where it accelerates the work and, on the roadmap, where it makes cost insight more self-service and proactive for practitioners.

What success looks like

Stakeholders can clearly see who owns which spend and why, from one trusted source.

A consistent multi-cloud cost-attribution model spans AWS, GCP, and Azure.

Showback is the source of truth for cost accountability across the organization, with a clear, agreed definition of adoption and coverage, and measurable progress against it.

Reporting has shifted from static dashboards to governed, self-service data apps, and the queue of one-off report requests shrinks as a result.

Showback maturity unlocks the downstream capabilities (optimization, planning, unit economics) that depend on it.

Qualifications

To be successful in this role you have:

Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
12+ years in technical product ownership, technical program management, or product management of data, analytics, or reporting platforms, with a track record of shipping data products that stakeholders actually adopt.
Proven ownership of dashboards, metrics, and reporting as a product (not a backlog of ad hoc report requests), including defining metrics, KPIs, and the reporting experiences executives rely on.
Demonstrated ability to translate ambiguous business requirements into concrete data-product specifications and to sequence a roadmap that ships incrementally.
Experience defining the success metrics for a platform or data product (adoption, coverage, and quality measures) and driving adoption against them, not just delivering features.
Experience directing data engineering and BI work (dbt/SQL transformations, warehouse/data-model design, and semantic-layer definitions), partnering with engineers who build it, without needing to write production code yourself.
Strong working fluency with the modern data stack and semantic-layer concepts (dbt, a cloud data warehouse, a metrics/semantic layer, BI tooling), enough to make and defend product and modeling decisions with engineers.
Proven ability to lead through influence across teams you do not manage, setting technical product direction and raising the bar.
Excellent stakeholder management across engineering, data, finance, and executive audiences, and strong technical writing and documentation skills for both engineering and business readers.
Full professional proficiency in English.
Strongly preferred
Cloud FinOps or cloud cost management experience: cost allocation, showback/chargeback, unit economics, or cloud billing data (AWS, GCP, and/or Azure).
Familiarity with cloud billing datasets and the realities of normalizing cost data across providers.

Nice to have

Experience with the ServiceNow platform (administration, development, or Performance Analytics). Our target users live here.
Experience building or operating a FinOps platform end to end.
Knowledge of unit-economics modeling, forecasting, and variance analysis.
Familiarity with semantic-layer / metrics tools (Lightdash, dbt metrics, or similar) and the emerging data-apps pattern for governed, self-service analytics.
Experience with Net Effective Cost or commitment/discount modeling (RIs, Savings Plans, committed-use discounts, EDP-style contracts).

Why join us

Own the cost-intelligence platform for all of ServiceNow's cloud spend, at global scale.
Collaborate in a culture that values craftsmanship, quality, and innovation.
Work symbiotically with AI and automation tools that enhance excellence and drive product reliability.
Be part of a culture that encourages innovation, continuous learning, and shared success.

FD21

For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Director, Industry Marketing- Life Sciences]]> Company Description

Join us to put AI to work for people.

Job Description

We are looking for a Director of Industry Marketing to own positioning and go-to-market strategy for one of ServiceNow's highest-priority industries: Life Sciences.

AI is not a pilot in your industry anymore. The companies proving real, measurable business outcomes are setting the pace, and every buyer in Life Sciences is watching. Life Sciences companies are scaling AI across clinical operations, manufacturing resilience, and lab processes as cost pressure and patent cliffs force fundamental reinvention.

This role holds the pen. You will define how the world understands ServiceNow's role in transforming Life Sciences, writing the narrative that maps AI-driven change across the industry value chain to the specific solutions ServiceNow delivers. You will operate at the frontier of product marketing: building message houses where none exist, shaping the industry solution map narrative, and arming a cross-functional Industry POD with the positioning and assets they need to win the most strategic accounts in the market.

What You Will Do

Own and publish the industry message house for the full ServiceNow platform in the language of your industry, including positioning for all prioritized solution areas, with quarterly updates loaded to Seismic and Claude.

Lead marketing strategy for your industry within the cross-functional Industry POD, translating buyer dynamics, competitive pressure, and AI adoption trends into executable plans.

Own the Marketing BOM for all prioritized industry solutions: corporate narratives, pitch decks, hero demos, battlecards, customer stories, and Sales Success Center pages.

Direct ServiceNow's presence at first-party events (Knowledge, Industry Expo) and own the content and engagement strategy for key third-party industry events.

Partner with Demand Gen and Field Marketing to drive measurable pipeline from industry events and campaigns, with targets, ROI tracking, and outcome reporting tied to team OKRs.

Translate platform and AI innovation, including AI agents and industry-specific solutions, into outcome-based narratives grounded in the customer's value chain and the business results they are accountable for.

Drive field adoption through enablement programs and seller certifications. If sellers are not using it, it does not count.

Use AI tools as your primary workflow across research, drafting, content iteration, and competitive intelligence. You set the standard for how this team works in an AI-native world.

Qualifications

To be successful in this role you have:

12+ years of B2B marketing experience.
5+ years of product marketing experience a life sciences company, or leading industry marketing for pharma or medtech at an enterprise software company.
Deep command of the industry: buyer personas, C-suite priorities, AI buying cycles, competitive dynamics, and the business outcomes that drive platform investment decisions.
Proven track record building message houses and solution narratives that connect platform capabilities to industry-specific outcomes, create pipeline, and accelerate deals.
You make AI tools work for you every day, whether that is accelerating research, drafting faster, or keeping field content current. You are not experimenting with AI; you rely on it.
Strong executive presence and written communication. You represent ServiceNow credibly in front of customers, industry analysts, and senior internal stakeholders.
Outcome-oriented. You track your awareness numbers, pipeline contribution, and BOM coverage, and you are accountable to all three.
Comfortable building where nothing exists yet. Several of these industries have limited solution-level messaging today. That is the opportunity.
Experience driving results through first-party and third-party industry event programs.
Up to 20% travel.

JV19

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Director, Technical Program Managment]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

ServiceNow’s APEX (AI, Product, Engineering, and Experience) org is the largest organization in the company, comprised of all Products and Platform teams, along with our world-class Design teams. We are leveraging the unlimited potential of our platform across every industry, geography, solutions, and personas to consistently deliver product and platform experiences our customers love. APEX is where ServiceNow's most critical innovations are conceived, built, and scaled — and where the programs you lead directly shape the trajectory of the company.

We are seeking a Director, Technical Program Management to join our APEX Strategic Programs organization. In this role, you will drive ServiceNow's most critical cross-functional priorities and strategic initiatives — operating at the intersection of strategy and execution and setting the standard for how high-impact programs are designed, governed, and run at scale.

This person will operate as an AI-native leader, using AI tools to accelerate program delivery, synthesize intelligence across workstreams, and model the ways of working we expect to scale across APEX. In addition, the candidate is a result-oriented self-starter with extensive competence and experience in the Technical Program Management space. This candidate thinks strategically but loves getting into the details and possesses a strong ability to conceptualize, develop, drive, coordinate, and manage large, complex, cross-functional new product development programs. This person is effective at building relationships, collaborating, and influencing others; she must also be highly experienced working with senior executives across various geographies and functions.

Strategic Program Management Responsibilities:

• Drives large-scale, high-visibility cross-functional new product development programs for the APEX Strategic Initiative function: Identify, prioritize, and accelerate programs of the highest complexity with quantifiable impact on revenue, market position, and competitive advantage.

• Translate business objectives into execution strategy, both tactical and strategic, and take full ownership of technical project planning and delivery for cross-organizational programs from initial conception through transition to operations.

• Organize complex, ambiguous problems into prioritized milestones, deliverables, dependencies, and success criteria — designing programs to deliver specific strategic outcomes and drive relentless accountability against them.

• Develop trusted relationships with key stakeholders, technology, and functional leaders to drive focus on the strategic program objectives and optimize program delivery. This includes establishing regular cadences and holding resources accountable for their responsibilities within the program.

• Develop and implement scalable processes, templates, and training to ensure program delivery and process adoption; oversee change management efforts, guiding teams through organizational transitions and improvements.

• Operate as an AI-native program manager — using AI to synthesize intelligence across workstreams, surface risk signals, ensure data informs decision-making, draft and tailor communications at speed, direct AI agents, and provide leadership with actionable, forward-looking intelligence.

• Drive a continuous focus on developing software-based or AI-driven solutions to replace repeatable operational tasks and foster an environment of autonomy, transparency, mastery, innovation, and continuous improvement.

• Establish governance frameworks and lead executive-level meetings and cross-functional events; serve as the go-to source of leadership, transparency, and visibility — clearly communicating objectives, status, risks, and results while ensuring surgical execution and handoffs across workstreams.

Qualifications

To be successful in this role you have:

12+ years of work experience, preferably in Technical Program Management, Product Management, Management Consulting, or Strategy roles.
• High energy, disciplined execution skills; willingness to do whatever it takes to deliver results.
• Work independently and be highly productive with minimal oversight.
• Ability to see the big picture while being execution-oriented to improve operational excellence.
• Effective communicator — written and verbal — who uses AI tools to draft, refine, and tailor communications; able to convey complex ideas clearly across executive and working-level audiences at speed, and comfortable directing AI agents and iterating on outputs in ambiguous, high-stakes environments.
• Strong collaboration, relationship-building, and influence skills — masterful at bringing people together across functions, levels, and geographies without direct authority.
• Champion AI-native ways of working across the APEX Strategic Programs team — evaluating, adopting, and scaling AI tools that increase team throughput, reduce coordination overhead, and surface insights faster across complex program portfolios.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving — including AI-powered tools, workflow automation, AI-driven insights, or exploring AI’s potential impact on program management and the industry.
• Team player and self-starter who uses AI to stay ahead of complexity — comfortable directing AI agents, iterating on outputs, and operating with speed in ambiguous, high-stakes environments.
• Expertise in the enterprise software/SaaS industry.

JV20

For positions in this location, we offer a base pay of $199,100 - $348,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Creative Director, One Team (IT)]]> Company Description

Job Description

A conceptual creative leader who can lead the design and execution of impactful, brand-building and demand-generating campaigns. This role will work with a cross-functional team of designers, copywriters, brand managers, internal partners, and external agencies to establish strategic and creative approaches to integrated campaigns that are comprised of digital display, social, activations, video and more! A creative leader who can dream up and implement innovative ways for us to tell the story of our brand, platform and solutions – in ways that surprise and delight our audiences across a variety of channels.

Responsibilities:

Set the creative “vision” for campaigns – one that is based on our brand vision, product truths, customer insights and knowledge of the customer journey.
Work cross-functionally with a range or stakeholders – acting as a strategic and conceptual creative partner for development of campaigns that will land in markets around the world.
Lead teams, contractors and/or our agency partners to create campaigns that build our brand and generate demand.
Contribute to the creative brief process - working with strategists to translate stakeholder input into sound creative strategy that will drive impactful creative work.
Bring digital-first thinking to every assignment/task – and partner with stakeholders to optimize digital creative in real-time based on in-market performance data.
Champion long-term initiatives that deliver success across a broader area of impact.· Ensure creative output and campaign work is efficient, scalable, and integrated.
Actively train, mentor and manage junior-level creative team members to take creative risks and do their best work.

Qualifications

A minimum of 15 years of experience in the creative industry – with at least 5 years working on integrated, digital-first campaigns as part of an in-house team.
Exceptional ability to lead, influence, and work across organizational boundaries with a consistent history of cross-functional collaboration.
Proven ability to lead by example and consistently inspire creative colleagues to create differentiating, pioneering ideas that conceptualize world-class solutions.
Obsessed with finding the inspiring truths that lead to creative thinking that solves creative problems and propels our brand into the future.
Strong presenter with an ability to sell creative thinking and ideas across the organization and with senior-level executives.
Must be a believer in the power of brand - and the importance of applying the brand consistently across all customer touchpoints.
A curious learner with a growth mindset and an ability to quickly absorb information and learn on the job.
Experience working on B2B business (ideal, but not required).
An expert in Adobe Creative Cloud (you can get hands-on and create great work)

For positions in this location, we offer a base pay of $162,200 - $223,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Inside Solution Sales Manager - Moveworks]]> Company Description

Join us to put AI to work for people.

Job Description

ServiceNow is looking for a Inside Solution Sales Specialist to join our expanding Inside Sales team. The Inside Solution Sales Specialist will manage the market success of ServiceNow's [Product Line] products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information. The goal will be to excel in this Inside Sales Role and earn a chance to be promoted into a Field Sales Role.

What you get to do in this role:

The Inside Solution Sales Specialist builds relationships with clients while achieving quarterly and annual sales quotas for an assigned product line and territory.

Drive sales opportunities and business relationships over the telephone with influential contacts within Commercial Accounts
Focus on understanding an organization's plans and how ServiceNow solutions map to these
Manage and nurture accounts to ensure customer satisfaction and guide additional revenue streams
Organize resources necessary to further the sales cycle (e.g. Solution Consultants, Customer Service, Marketing etc.)
Use internal technology to manage leads, providing accurate forecasting, territory plans, and goals
Use Data Management through all sources such as CRM, social media, search engines, and press
Occasional travel for training or meetings may be required

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
5+ years in sales with 3+ years success generating new business sales of enterprise-class solutions
Experience with the sales process with the ability to navigate and progress short but complex sales cycles
Advanced knowledge of sales force automation, enterprise resource planning or other IT infrastructure management (monitoring and discovery) technologies

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Manager, Product Marketing - Telecommunications]]> Company Description

Join us to put AI to work for people.

Job Description

The Role

Telco product marketing is a craft unto itself. The product portfolio runs deep, the buyers are sophisticated, and the pace of innovation keeps you sharp. What this role demands is someone who can hold two things at once: a deep command of the product marketing craft and a genuine understanding of what's keeping a VP of Network Operations or a Chief Digital Officer up at night.

As Senior Manager of Product Marketing for Telecommunications, you'll be the connective tissue between our product teams and the market—translating what we build into narratives that land with telco buyers, equipping sales to win, and ensuring every release cycle produces content and messaging that actually moves pipeline.

And you'll do all of it with an AI-first mindset. Not as a side experiment—as the way you work. The expectation is that AI is woven into how you research, write, launch, and enable. You'll set the pace for what modern product marketing looks like inside ServiceNow.

What You'll Do

Own the product narrative for Telecom. Develop and maintain crisp, compelling messaging for ServiceNow's telecommunications product portfolio—connecting capabilities to the outcomes telco buyers care about most. That means going beyond feature lists to articulate why it matters, who it's for, and why ServiceNow is the only platform that can deliver it at scale.
Drive release cycles from product to market. Partner with product management to stay ahead of the roadmap, translate new capabilities into market-ready messaging, and orchestrate launches that create real momentum—not just internal announcements. Use AI tools to accelerate content production across each release cycle so your team is never the bottleneck.
Create the messaging that powers sales. Develop the positioning, proof points, competitive differentiators, and narrative frameworks that feed into sales assets across the field—giving teams a clear, consistent story to tell in every telco conversation. Use AI to keep that messaging sharp, current, and easy to activate as the product and competitive landscape evolve.
Support active sales cycles with expert positioning. Be the product marketing partner the field can call on when a deal gets complicated. You’ll bring sharp positioning, competitive clarity, and deep product knowledge to the moments that matter most.
Translate the competitive landscape into clear differentiation. Monitor telco-specific competitors and adjacent players. Use AI-powered research tools to synthesize signals faster and maintain positioning that's always grounded in what's real in the market—not last quarter's intel.

Why This Matters

ServiceNow's telco portfolio is growing—and the opportunity to define how the industry thinks about workflow transformation, AI-powered operations, and customer experience reinvention is wide open. This role sits at the intersection of product depth and market credibility, and the person who fills it will shape how we show up to one of the world's most complex and fast-moving industries.

If you've been waiting for a role that lets you bring your full product marketing toolkit to an industry you know well—and do it in a way that looks nothing like how product marketing was done five years ago—this is it.

Qualifications

To be successful in this role you have:

7+ years in B2B product marketing or industry marketing, with meaningful exposure to the telecommunications vertical.
Proven experience in product marketing—you know the craft. Positioning frameworks, messaging hierarchies, launch planning, sales enablement, competitive analysis: these aren't new concepts to you. You've done the work and have the launches to show for it.
Real familiarity with the telecommunications industry. You don't need to learn what BSS/OSS modernization means or why network operations teams are under pressure. You've been close enough to the industry—as a practitioner, vendor, or dedicated vertical marketer—to walk into a room with a telco buyer and be credible immediately.
A track record of partnering with product and sales to drive pipeline—not just awareness. You measure success in deals influenced and sales cycles accelerated, not content pieces published.
The ability to make complex products feel simple. You can take a technically rich platform capability and distill it into a message that resonates with a business buyer who has 15 minutes and a very specific problem to solve.
AI is already central to how you work—and you can prove it. You've rebuilt your workflow around AI tools in the last 12 months. Research, drafting, competitive monitoring, asset creation, release content—AI is in all of it. You can speak specifically to what changed, what you stopped doing manually, and how it made your output better and faster.
You think in systems, not one-off tasks. You don't just use AI for individual pieces of content—you build AI-assisted workflows that your whole team can run. Repeatable, scalable, and high-quality output is the standard you hold yourself and others to.
Strong cross-functional instincts. You're effective influencing product managers, field sales leaders, and demand generation teams—without direct authority over any of them.

FD21

For positions in this location, we offer a base pay of $165,500 - $289,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Director, Industry Marketing - Telecommunications]]> Company Description

Join us to put AI to work for people.

Job Description

The Role:

Telecom is at an inflection point. Networks are getting smarter, customer expectations are outpacing legacy systems, and the pressure to monetize 5G while cutting operational costs has never been greater. This is where you come in.

As Director of Industry Marketing for Telecommunications, you'll own the narrative that makes ServiceNow irreplaceable to telco buyers. You know this industry—its pressures, its players, its language—and you know how to translate that knowledge into messaging that stops a CTO or VP of Operations mid-scroll and makes them say, "this is exactly what I need."

But here's what makes this role different: you're not just a storyteller. You're building an AI-first marketing motion—one where AI agents, automated content workflows, and intelligent buyer signals are baked into how your team operates every day.

What You'll Do

Own the industry narrative. Define ServiceNow's point of view for Telecom—crafting narratives that connect platform and portfolio capabilities to the real problems telco buying groups are solving right now: network operations transformation, BSS/OSS modernization, field service efficiency, and customer experience reinvention. Use AI to accelerate your industry research, synthesize competitive signals, and stress-test your messaging before it ever hits a sales deck.
Build buyer-specific messaging. Architect messaging tailored to distinct buyer personas—CIO, COO, Chief Network Officer, VP of Customer Operations—that moves from "we have a problem" to "ServiceNow is the answer." Leverage AI to generate, pressure-test, and rapidly iterate persona-specific content so your team ships more, faster, without sacrificing quality.
Set the AI-first standard across the team. Model what it looks like to use AI tools as a core part of the marketing workflow, not a nice-to-have. Coach your colleagues on how to build repeatable, AI-assisted content systems that scale your output and raise the quality bar across the board.
Drive pipeline, not just awareness. Partner closely with product marketing, Industry Go-to-Market, and field marketing to ensure industry narratives translate into pipeline-generating plays.
Run an AI-embedded content engine. Build thought leadership, executive briefs, event programming, and digital assets where AI is embedded in how content gets researched, drafted, personalized, and distributed. The expectation isn't just that you use AI—it's that your team can't imagine working without it.
Stay ahead of the industry. Track BSS/OSS players, hyperscaler partnerships, industry ecosystem dynamics, and the competitive landscape so your messaging is always credible and current. Use AI-powered listening and synthesis tools to monitor signals at a pace that would be impossible manually.
Represent ServiceNow externally. Show up at industry events, analyst briefings, and customer forums as a credible voice on telco transformation—and on what AI-powered marketing looks like in practice.

Why This Matters

Telcos are running some of the most complex operations on the planet—millions of customers, thousands of field technicians, aging infrastructure, and a mandate to transform while the lights stay on. The right narrative doesn't just win deals. It shifts how an entire industry thinks about what's possible. That's the opportunity in front of you.

Qualifications

To be successful in this role you have:

12+ years of experience in B2B marketing, including 3–5+ years focused on the telecommunications industry or a similar vertical-specific marketing role.
Deep familiarity with the telecommunications industry—either from inside a telco, a key vendor in the ecosystem, or years of focused industry marketing coverage. You know what a telecom transformation really means, and you can talk to a network ops leader without a glossary.
Proven track record building industry or vertical marketing programs that influence pipeline—not just brand impressions.
A sharp instinct for buyer psychology: what keeps a telco executive up at night, what gets budget approved, and what makes a message land versus get ignored.
Experience translating complex platform capabilities into crisp, compelling narratives that resonate with business buyers (not just technical audiences).
You've fundamentally changed how you work in the last 12 months—and AI is why. You're not experimenting with AI on the side; it's how you research industries, stress-test messaging, generate first drafts, personalize at scale, and move faster than a team twice your size. You can speak specifically to how AI has reshaped your workflow, and you're actively raising the bar for the people around you.
You see AI as a strategic advantage, not a productivity shortcut. You understand how to prompt for insight, how to QA AI-generated content with a sharp editorial eye, and how to build repeatable AI-assisted content systems that your whole team can use.
Strong cross-functional collaboration skills; you're comfortable influencing without authority across product, sales, and demand generation teams.

JV19

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Staff Inbound Product Manager- AI ]]> Company Description

Job Description

What you get to do in this role:

Contribute to Product Strategy:
Design and deliver product features for a fast-growing business unit and product portfolio. Collaborate with engineering to execute on strategies that deliver value to our customers.

Collaborate with Customers:
Build relationships with customers through design programs and product advisory councils. Demo and present to existing and prospective customers. Champion the customer to the rest of the product management, sales and marketing organization to influence product strategy.

Drive Cross Company Outcomes:
Work cross functionally with other product teams, to deliver joint product features to deliver value to customer across and outside of IT.

Win as a Team:
Collaborate with a team of dedicated and engaged product managers with a collective goal of serving our customers.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
8+ years of software product management, Software Asset Management, or Software Publisher Licensing experience
Demonstrated leadership experience and strategic thinking operating at the scale of a large enterprise software product.
Comfortable with pivoting, learning fast and communicating with impact.
Be comfortable presenting to and communicating with customers
Strong prioritization skills and the discipline to focus on high impact activities
Experience gathering and capturing product requirements and transforming them into a product roadmap
Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions

FD21

For positions in this location, we offer a base pay of $166,500 - $291,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Manager, Software Engineering Management - ITAM ]]> Company Description

Join us to put AI to work for people.

Job Description

About the Team:

As the Manager of Software Engineering, you will lead the Software Asset Management (SAM) team within IT Asset Management (ITAM) supporting a product that helps enterprise organizations manage software licenses, optimize costs, and stay compliant at scale. This hands-on leadership role will set technical direction, driving execution of key initiatives such as license compliance and optimization, telemetry improvements, and innovative features like machine learning for contract analysis and AI-driven customer experiences. You will oversee engineering operations, ensure product quality and scalability, and foster collaboration across global teams, including close partnership with the IDC team to deliver 24x7 customer support.

About the Role:

As a Manager, Software Engineering Management, you will set technical direction and serve as a thought partner to your engineers and product counterparts, staying close enough to the work to make sound technical judgments and unblock your team when it matters. You will lead a team as a people manager, investing in their growth deliberately, raising the performance bar with intention rather than simply maintaining it, and consistently creating space for innovation alongside a fast-moving technical growth.

What you get to do in this role:

Manage product development activities and oversee end-to-end engineering deliverables.
Manage and build a team of engineers by identifying individual strengths, providing career development, and proactively elevating engineers.
Work with product management, design, support, quality, and other dev teams to create high-quality solutions.
Manage daily activities and lead monthly release cycles with product management, providing technical feedback to maintain delivery velocity, ensuring engineering excellence and code quality..
Drive continuous improvement and innovation initiatives by identifying proof-of concept opportunities, integrating AI-enabled engineering workflows, including designing testing strategies, driving test automation to enhance reliability, performance, and scalability of products and services.
Solve ambiguous problems and fast-changing priorities by providing clear direction to the team by fostering collaboration and applying structured decision-making.
Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering and quality team.
Partner with cross-functional teams and stakeholders to align priorities, communicate issues, and utilize best practices.
Partner with the India engineering team to coordinate across time zones, deliver continuous 24X7 product support, and maintain alignment between US and India-based engineering workflows.
Evaluate technical feasibility of product requirements, contribute to design discussions, and support the team by leading demos and providing hands-on guidance.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This includes using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s impact on engineering practices.
Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience.
5+ years of experience as a technical lead for technical teams
Strong background in modern software engineering practices and technologies relevant to large-scale enterprise products.
Advanced coding skills with fluency in one or more relevant programming languages (Java, C++, Ruby, Shell, JavaScript, or similar).
Experience with open source tools, automation frameworks, and agile development environments.
Proven ability to design and implement effective testing strategies, including automation and performance testing.
Strong problem-solving, analytical, and communication skills with the ability to mentor and grow high-performing teams.
Experience in managing cross-functional teams with combined engineering and quality responsibilities.

For positions in this location, we offer a base pay of $166,500 - $291,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Commercial Growth AE ]]> Company Description

Job Description

ServiceNow is the fastest growing enterprise cloud software company in the world, and we believe it’s the great people we hire who will keep us there. We hire carefully, we hire the best, we celebrate our people. Come join our Sales A-team.

ServiceNow is currently seeking a highly driven Inside Sales Representative to join our expanding Inside Sales team. The Sr. Inside Sales Representative will be responsible for strategically prospecting into new accounts, expanding usage within existing customer base, and ensuring these customers continue to get value from the NOW Platform. The candidate will be an individual with a demonstrable track record in new business pipeline generation ideally over the telephone within an Enterprise capacity. They will collaborate with their team of Sales Specialists, Solution Consultants, Renewal Sales and more to exceed quota and build the future of ServiceNow sales talent.

What you get to do in this role:

Meet or exceed Monthly, Quarterly and Annual sales objectives.
Manage sales opportunities and business relationships over the telephone with influential contacts within Small, Mid-Market, and Commercial Accounts.
Focus on understanding an organization’s business drivers, challenges, pain points and how ServiceNow solutions map to these.
Strategically prospect within key verticals to develop new opportunities and pipeline
Follow the Value Selling sales process to win new business, expand withing existing accounts and ensure contract renewals
Collaborate with an extended team and coordinate resources necessary to further sales cycle such as Solution Consultants, Customer Service, Partners etc.
Provide timely and accurate information to management such as forecasting, territory plans, strategic account plans etc.
Working towards daily, monthly & quarterly KPI metrics such as new prospect meetings, pipeline generation, ACV bookings and Renewal Rates
Mentor team members and work on collaborative projects to help bring value to the team
Occasional travel for training and/or meetings may be required.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
A demonstrable track record of success within a telesales, lead follow-up, cold calling or new business sales capacity
1-3+ years of full sales cycle experience gained within software or solution sales organization
Experience in selling enterprise class solutions utilizing telephone and video conference technology
A thorough understanding of the sales process and the ability to navigate and progress complex sales cycles
Sales force automation, enterprise resource planning or other IT infrastructure management (monitoring and discovery) technologies a definite plus.
Presentation skills via web based tools will be a distinct advantage
Excellent listening, verbal and written skills
Excellent relationship building skills – Ability to build meaningful business relationships with ServiceNow customers, prospects and internal colleagues
Persistent and dependable, especially with attendance, deliverables and deadlines

TR21

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Mgr, Software Engrg Mgmt]]> Company Description

Join us to put AI to work for people.

Job Description

Company Description

Job Description

What you get to do in this role:

Manage product development activities
Work with product management, design, support and other dev teams to create high-quality solutions
Manage daily activities of the development team
Solve difficult and sometimes ambiguous problems
Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years of experience with technologies relevant to SN and advanced coding skills
Experience with open source tools and agile development environments
Fluency in one or more relevant programming language (Java, C++, Ruby. Shell, JavaScript)
An understanding of broad concepts and experience using those concepts to understand and develop solutions for problems
Ability to execute a project based on our priorities, context, risks and desired outcomes

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[ Senior Staff Software Engineer - AI/ML - Veza]]> Company Description

Veza is the pioneer in identity security, purpose-built to answer the fundamental question enterprises face: who can and should take what action on what data. Veza's Access Graph platform maps an organization's entire identity ecosystem across users, groups, roles, policies, permissions, and resources providing deep visibility and control over human, non-human, and agentic identities across SaaS, cloud, on-prem, and custom applications. With over 30 billion access permissions under management, global enterprises including Blackstone, Expedia, and Wynn Resorts trust Veza to manage privileged access monitoring, non-human identity security, access entitlement management, and next-generation identity governance.

Founded in 2020 and headquartered in Redwood City, California, Veza is now part of the ServiceNow family, with the acquisition closing in March 2026. The combination brings together Veza's AI-native Access Graph with ServiceNow's AI Control Tower and agentic workflows, enabling organizations to enforce end-to-end identity security rooted in the principle of least privilege across applications, data, cloud environments, and AI agents. For engineers joining Veza today, this means the scale and resources of an enterprise platform company, with the product velocity and mission-driven focus of a security innovator at a pivotal moment in the industry.

Job Description

We are seeking a Senior Staff Software Engineer to serve as the technical visionary and architect for our multi-agent harness platform, and writing agents for our products.

This is a high-leverage, tier-one leadership opportunity operating at the absolute frontier of Agent research and large-scale backend systems engineering. In this role, you won't just implement agents—you will define the architectural patterns, scalability guardrails, and strategic direction for how intelligent, autonomous agents reason, decide, and secure the modern enterprise.

What You Will Do

Architect & Vision: Define the technical roadmap and architecture for Access AI Platform, ensuring high availability, low latency, and deterministic reliability.
System Design: Lead the design of advanced agent orchestration layers, multi-agent communication, and sophisticated context/memory management.
Productionize at Scale: Transition cutting-edge LLM capabilities and MCP frameworks from experimental prototypes into hardened, enterprise-grade pipelines within our identity access infrastructure.
Technical Leadership: Act as a force multiplier across the engineering organization. Define engineering excellence, establish robust test/evaluation frameworks for non-deterministic AI systems, and mentor senior and staff-level engineers.
Cross-Functional Influence: Partner closely with Product, Security, and Executive leadership to align technical investments with long-term business strategy, pioneering new capabilities from ideation to global deployment.

Qualifications

What You Bring

Education: Bachelor’s, Master’s, or PhD in Computer Science, Engineering, or a related technical field.
Experience: * 10+ years of professional software engineering experience, with a proven track record of technical leadership at a Staff or Senior Staff level.
2+ years of hands-on experience in architectural design and production deployment of GenAI technologies, multi-agent systems, LLM orchestration frameworks (e.g., LangChain, AutoGen), or Model Context Protocols (MCP).
Technical Mastery: * Expert-level proficiency in Python and Golang (or Java), with deep expertise in distributed systems, microservices architectures, and high-throughput API design.
Deep understanding of Cloud Platforms (AWS, Azure, GCP) with experience designing or integrating with enterprise Identity and Access Management (IAM) environments and security fabrics.
Execution & Ownership: A strong sense of product ownership. You have a history of taking ambiguous, 0-to-1 AI initiatives and scaling them to 1-to-100 enterprise realities.
Communication: Exceptional communication skills with a demonstrated ability to distill complex AI reasoning and architectural trade-offs into clear, strategic narratives for both engineering teams and executive boardrooms.

For positions in this location, we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Software Engineer, Core Platform- Moveworks]]> Company Description

Company Description

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt.

In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s leading workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work.

By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business.

Come join us!

ServiceNow

Join us to put AI to work for people.

Job Description

What You Will Do:

As a Senior member of the core platform team, you will play a key role in shaping the evolution of moveworks conversational AI platform. You will have the opportunity to - build enterprise products that solve real world problems by leveraging our machine learning platform, build the foundational frameworks and services which abstract away the product needs and provide scalable and reliable building blocks, build the enterprise data platform for various product needs. You'll be partnering with product management, user experience, customer success, machine learning and other engineering teams to identify, define and build elegant solutions.

Design and build highly reliable, performant and secure platform building blocks
Influence the platform team roadmap and own the evolution of multiple platform areas
Partner within and across engineering teams to provide cross cutting solutions
Consistently deliver deadline sensitive work that is interdependent with other engineering teams
Challenge the status quo and be responsible for continuous improvement of the platform
Regularly participate in peer code and engineering design reviews

Qualifications

What you will bring:

5+ years of experience designing, building, shipping, and maintaining backend distributed systems
5+ years of experience designing, building, shipping, and maintaining products or platforms
B.S./M.S. in Computer Science or an equivalent field
Experience building and integrating with API-based platforms and have a good understanding of REST and other RPC based systems
Experience building and maintaining microservices in Python/Golang/Java/C++
Experience with cloud infrastructure like AWS/GCP/Azure
Experience solving for performance, optimization, scalability, latency, and monitoring.
Desire to work at a startup pace with a high degree of ownership
Demonstrated ability to communicate complex engineering concepts concisely and clearly to product and other cross-functional stakeholders
Strong motivation, gumption, and an appetite for continuous, incremental changes and completing challenging projects fast
High level of curiosity about engineering outside of your immediate discipline and an incessant desire to learn
Willingness to learn and an openness to giving and receiving feedback

Nice to have:

Experience working with Machine Learning products

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Distinguished Engineer - Mulit-Cloud Control Plane - Kubernetes]]> Company Description

Join us to put AI to work for people.

Job Description

Position Location:
This is a Flexible (Hybrid) position. Flexible positions require 2 days per week in a ServiceNow office. We have offices in several locations, including Santa Clara, CA, San Diego, CA, and Kirkland, WA

Cloud Platform — Kubernetes, Hyperscalers & Distributed Systems

We are currently seeking a Distinguished Engineer. In this role, you will have org-wide technical authority, giving you the ability to set technical direction across multiple engineering organizations. You will own the hardest, most ambiguous problems in the platform domain.

What you get to do in this role:

You will set the technical direction for our cloud-native platform across multiple engineering teams and organizations, defining the architecture and standards for how Kubernetes, distributed systems, and hyperscaler infrastructure are built and operated at scale.
You will own the hardest, most ambiguous technical problems in the platform domain — multi-cloud topology, control-plane design, workload isolation, identity and trust fabric, and reliability at the scale of hundreds of clusters and dozens of product workloads.
You will partner with engineering fellows, principal engineers, and other senior technical leaders to drive consistent architectural decisions and the adoption of best practices across the entire platform ecosystem.
You will identify and mitigate the biggest technical risks in initiatives with C-suite visibility, and you will be the person leadership trusts to make the call on managed vs. self-managed tradeoffs, substrate portability, and multi-hyperscaler strategy.
Where you see the need, you will personally design and build the critical components — control planes, operators, infrastructure abstractions, and the systems other teams build on top of.
You will mentor staff and principal engineers and shape the next generation of the organization’s technical leadership.

Qualifications

To be successful in this role you have:

Experience leveraging or critically thinking about how to integrate AI into engineering and platform work — whether using AI-powered tooling, automating operational workflows, building agentic systems for fleet visibility and operations, or reasoning about AI’s impact on how infrastructure is built and run.
12+ years of experience designing, building, and operating large-scale distributed systems in production, with deep expertise running Kubernetes at scale (multi-cluster, multi-region, multi-tenant).
Hands-on, authoritative experience across one or more major hyperscalers (AWS, Azure, GCP), including their managed Kubernetes offerings (EKS, AKS, GKE) and the networking, IAM, and capacity tradeoffs that come with each.
A proven track record of providing technical leadership across multiple engineering teams, influencing architecture and direction without relying on positional authority.
Deep expertise in the core building blocks of a modern platform: the operator/controller pattern, infrastructure-as-code and control planes (e.g., Crossplane), GitOps-based delivery, container networking (CNI), and service mesh.
Strong programming skills in Go and fluency across the cloud-native ecosystem.

It also helps if you have:

Experience designing identity and trust fabrics for distributed systems — workload identity, mTLS, and standards such as SPIFFE/SPIRE.
Experience with multi-tenant workload isolation and runtime security (e.g., Kata Containers, sandboxed runtimes).
Experience building and operating platforms for regulated or federal markets (FedRAMP, air-gapped or self-hosted distribution, OCI bundling).
Experience with observability at scale — metrics, tracing, and SLO-driven operations across a large fleet.
A platform-as-product mindset: treating internal engineering teams as customers and the platform as a product with a roadmap, contracts, and a delivery pipeline.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Distinguished Engineer - Mulit-Cloud - Control Plane - Kubernetes]]> Company Description

Join us to put AI to work for people.

Job Description

Position Location:
This is a Flexible (Hybrid) position. Flexible positions require 2 days per week in a ServiceNow office. We have offices in several locations, including Santa Clara, CA, San Diego, CA, and Kirkland, WA

Cloud Platform — Kubernetes, Hyperscalers & Distributed Systems

You will set the technical direction for our cloud-native platform across multiple engineering teams and organizations, defining the architecture and standards for how Kubernetes, distributed systems, and hyperscaler infrastructure are built and operated at scale.
You will own the hardest, most ambiguous technical problems in the platform domain — multi-cloud topology, control-plane design, workload isolation, identity and trust fabric, and reliability at the scale of hundreds of clusters and dozens of product workloads.
You will partner with engineering fellows, principal engineers, and other senior technical leaders to drive consistent architectural decisions and the adoption of best practices across the entire platform ecosystem.
You will identify and mitigate the biggest technical risks in initiatives with C-suite visibility, and you will be the person leadership trusts to make the call on managed vs. self-managed tradeoffs, substrate portability, and multi-hyperscaler strategy.
Where you see the need, you will personally design and build the critical components — control planes, operators, infrastructure abstractions, and the systems other teams build on top of.
You will mentor staff and principal engineers and shape the next generation of the organization’s technical leadership.

Qualifications

To be successful in this role you have:

Experience leveraging or critically thinking about how to integrate AI into engineering and platform work — whether using AI-powered tooling, automating operational workflows, building agentic systems for fleet visibility and operations, or reasoning about AI’s impact on how infrastructure is built and run.
12+ years of experience designing, building, and operating large-scale distributed systems in production, with deep expertise running Kubernetes at scale (multi-cluster, multi-region, multi-tenant).
Hands-on, authoritative experience across one or more major hyperscalers (AWS, Azure, GCP), including their managed Kubernetes offerings (EKS, AKS, GKE) and the networking, IAM, and capacity tradeoffs that come with each.
A proven track record of providing technical leadership across multiple engineering teams, influencing architecture and direction without relying on positional authority.
Deep expertise in the core building blocks of a modern platform: the operator/controller pattern, infrastructure-as-code and control planes (e.g., Crossplane), GitOps-based delivery, container networking (CNI), and service mesh.
Strong programming skills in Go and fluency across the cloud-native ecosystem.

It also helps if you have:

Experience designing identity and trust fabrics for distributed systems — workload identity, mTLS, and standards such as SPIFFE/SPIRE.
Experience with multi-tenant workload isolation and runtime security (e.g., Kata Containers, sandboxed runtimes).
Experience building and operating platforms for regulated or federal markets (FedRAMP, air-gapped or self-hosted distribution, OCI bundling).
Experience with observability at scale — metrics, tracing, and SLO-driven operations across a large fleet.
A platform-as-product mindset: treating internal engineering teams as customers and the platform as a product with a roadmap, contracts, and a delivery pipeline.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Director, Role & Org Excellence - Customer Excellence Group]]> Company Description

Join us to put AI to work for people.

Job Description

The Role

Responsibilities:

Own role mandates and design architecture—define and maintain clear role definitions, scope, and accountability across CEG.
Evolve the collaboration model—define how roles interact, manage interdependencies, resolve friction points, and act as a thought partner to transformation initiatives.
Maintain the org design blueprint and lead the Org Design Board—ensure organizational design principles remain current, consistent, and effectively governed.
Partner on transformation initiatives—serve as an organizational design SME and thought partner to ensure clarity, alignment, and effective execution.
Build stakeholder alignment—partner with Geo Leads, Business Managers, HR, and Change Champions to drive adoption of organizational design decisions.

Qualifications

To be successful in this role you have:

Proven expertise in organizational design, role architecture, operating model development, and organizational effectiveness within large, complex organizations.
Experience translating business strategy into scalable organizational structures, role mandates, competency frameworks, or workforce capability models.
Demonstrated success influencing senior leaders and driving alignment across global, matrixed organizations without formal authority.
Strong systems-thinking and problem-solving skills, with the ability to simplify complexity into clear, actionable solutions.
Experience leading enterprise-wide organizational transformation, governance, and change initiatives.
Exceptional executive presence, communication, and stakeholder management skills.
Knowledge of Customer Success, customer-facing operations, or post-sales business models.
12+ years of experience in organizational design, strategic operations, management consulting, business transformation, or related leadership roles within a global technology or SaaS environment.

Preferred Qualifications

Experience in Chief of Staff, Strategic Operations, Organizational Effectiveness, or similar roles.
Familiarity with ServiceNow’s platform, products, and Customer Excellence operating model.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Staff Software Engineer, Performance (Tech Lead)]]> Company Description

Job Description

As the Senior Staff Software Engineer, Performance (Tech Lead), you will own performance, scalability and reliability across Veza's platform and product areas. You will combine deep hands-on engineering with technical leadership — defining performance standards, driving instrumentation and observability, and working across teams to proactively identify and prevent degradation before it impacts customers.

What You’ll Do

Define performance benchmarks, SLAs, and best practices
Analyze and optimize services, databases, and infrastructure
Design and execute load, stress, and scalability tests
Build observability and monitor performance metrics of production systems
Partner with teams to influence scalable architecture decisions
Lead root cause analysis and long-term performance improvements
Mentor engineers and promote performance ownership across teams

Qualifications

What you bring to the table:

12+ years of software engineering experience
Strong background in performance engineering and scalability
Experience with distributed systems and microservices
Proficiency in Golang
Experience with AWS
Hands-on with profiling, testing, and monitoring tools
Strong database and query optimization skills

Nice to Have

Experience with large-scale SaaS platforms
Familiarity with Kubernetes and observability tools
Exposure to security or identity systems

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Director, Strategic Event Content Operations]]> Company Description

Join us to put AI to work for people.

Job Description

The Role

ServiceNow's event portfolio—Knowledge, World Forums, Summits—generates meaningful pipeline and engagement at scale. This is a role where you drive impact at the intersection of creative strategy and operational discipline, building a content operation that thinks across formats, audiences, and business outcomes, not just what happens on stage or on screen.

You'll establish what it means for us to have a genuine editorial POV and technical strategy for broadcast and streaming, manage the content asset lifecycle from production through distribution and archiving, define how content serves different audience segments and business objectives, and build the operational infrastructure that lets us repeat great work at scale. You'll also bring expertise to portfolio-wide decisions about the types of content we should deliver in-person or online—from intimate labs to larger stages. You'll report to the Sr. Director of Strategic Event Content and Technology and partner closely with marketing, field teams, and executive stakeholders who depend on event content to build pipeline and deepen relationships.

This is a role that sits between creative strategy and operational discipline—you need both.

What You'll Own

Content strategy across the portfolio: Editorial direction for Knowledge, World Forums, and select other strategic events—defining what stories we tell, how we frame them, and which formats serve which audiences (live, on-demand, short-form, social, etc.)
Portfolio-level content planning: Making strategic decisions about where and how we deliver content across event types and formats. You understand the tradeoffs between in-person engagement, streamed experiences, and on-demand value, and you guide those decisions with clarity.
Broadcast and streaming strategy: Match content strategy with the live production and distribution for major events—from technical architecture through creative execution to post-event distribution and measurement
Content operations and asset management: The systems and processes that let us capture, organize, tag, and repurpose content across the portfolio; the metadata and archival strategy that makes content discoverable and valuable over time.
Vendor and agency partnerships: Managing relationships with broadcast, production, streaming, and creative partners to outcomes, not just deliverables.
Team and budget: Overseeing the content operations team and managing the budget for content production and technology.
A point of view on our content strategy: Where enterprise event content is heading and what ServiceNow needs to build or change to stay ahead.

What You Bring

Deep content operations and strategy thinking: You don't just execute; you think about narrative, audience segmentation, content lifecycle, and how content serves business objectives. You understand that production is the means, not the end. You've likely worked in content strategy, events marketing, broadcast production, or similar disciplines where you owned outcomes.
Production and broadcast expertise: You understand live broadcast or streaming at enterprise scale. You've been in the truck, you know signal chains, and you know what can go wrong. But that's your foundation, not your ceiling.
Portfolio-level perspective: You've worked across multiple events or formats and understand how to scale content operations. You know how to balance consistency with flexibility, and you think about what works once versus what works at scale.
Fluency in enterprise software events: You understand the audiences, the stakes, the competitive landscape, and why content matters in B2B.
Operational and creative discipline: You can hold a vision and ship on time. You can manage competing stakeholder needs without losing sight of the work.
Leadership capability: You've built or led teams, managed budgets, and developed people. You think about scalability and sustainability, not just the next event.
Cross-functional fluency: You navigate large organizations well. You partner with marketing, communications, finance, and executives without losing your point of view.
Intellectual curiosity and a learner's mindset: You're staying current on AI's role in content production and events. You ask smart questions and aren't intimidated by emerging tools or technologies that might change how we work.

Why This Role, Why Now

We're moving from treating broadcast as an add-on to treating it as core to our events strategy. That requires thinking about content operations more broadly—how we create, manage, and leverage content across formats and over time. The person we hire will help us build that capability and define what best-in-class looks like for a company at our scale.

Qualifications

10+ years in event production, content operations, broadcast, streaming, or related disciplines—with at least 3 years in a leadership or senior role managing teams or cross-functional programs.
Demonstrated expertise driving content strategy and operations at large-scale enterprise events (10,000+ attendees preferred), with strong fluency in broadcast/streaming or multi-format content delivery.
Experience across multiple event formats or portfolio-level content planning (not just single-event expertise).
Experience managing teams, budgets, or cross-functional programs at a large organization.
Fluency with enterprise software, B2B tech, or SaaS environments; bonus if you've worked in tech company marketing or events.
Proven ability to manage vendors, agencies, and production partners from strategy through post-event evaluation.
Understanding of live streaming platforms, broadcast infrastructure, and digital distribution; experience with metadata, asset management, or content archival systems is a plus.
Strong communication skills; comfortable presenting and building consensus with senior marketing and executive stakeholders.
Willingness to travel for event execution.

For positions in this location, we offer a base pay of $180,200 - $315,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Web Experience Manager, Conversion & Growth]]> Company Description

Job Description

We are seeking a Web Experience Manager to own conversion optimization and content gating strategy across ServiceNow.com, with focus on the full customer lifecycle—from prospect acquisition through customer expansion and adoption. This role operates as a horizontal layer across all web experiences, partnering with other Web Experience Managers to ensure we present the right content at the right time to drive buying decisions, reduce friction, and deliver quality leads. The ideal candidate brings expertise in conversion rate optimization, lead generation strategy, AI-driven personalization, and full-funnel growth tactics that serve both prospective and existing customers.

This role requires fluency in conversion optimization, testing methodologies, and the ability to operate independently while collaborating across multiple web experience areas and marketing functions.

Responsibilities

Conversion Strategy & Optimization

Own the overall conversion optimization strategy for ServiceNow.com, ensuring web experiences effectively drive buying decisions and quality lead generation across the customer lifecycle.
Partner with Homepage, Product & Solution Pages, Customer Stories, and other Web Experience Managers to identify and implement conversion improvements across their respective areas.
Design and execute comprehensive testing strategies (A/B tests, multivariate tests, personalization experiments) focused on conversion rate improvement across key user journeys.
Leverage AI-driven personalization and interactive experiences to deliver relevant content and calls-to-action that guide visitors toward meaningful engagement.
Optimize form experiences, demo request flows, contact sales paths, and other conversion touchpoints to reduce friction and improve completion rates.
Apply behavioral analytics, user testing, and data insights to continuously improve conversion performance across the site.
Own conversion-related performance metrics including conversion rates, form completion rates, lead quality scores, and influenced pipeline.

Content Gating Strategy

Define and own the content gating strategy for ServiceNow.com, balancing lead capture objectives with reduced friction and easy education about our platform.
Establish frameworks for when to gate content and when not to gate, ensuring prospects can learn about ServiceNow seamlessly while capturing interest at optimal moments in their journey.
Partner with Demand Generation, Integrated Marketing, and Content teams to align gating strategy with campaign objectives and content types (reports, guides, tools, webinars, etc.).
Test and optimize gated content experiences, forms, and progressive profiling approaches to maximize both lead volume and lead quality.
Monitor gating performance and adjust strategy based on data, ensuring alignment with lead generation goals and user experience principles.

Full-Lifecycle Growth

Drive growth initiatives across the complete customer lifecycle, including prospect acquisition, customer retention, expansion, and adoption.
Develop web experiences that help existing customers realize value from their current platform and products, discover new capabilities, and adopt new features.
Create personalized pathways for existing customers to explore additional products, understand new releases, and deepen platform utilization.
Partner with Product Marketing and Customer Marketing to translate product launches, feature releases, and customer success initiatives into effective web experiences.
Balance acquisition-focused conversion tactics with retention and expansion strategies to support full-funnel business objectives.

Testing & Experimentation Leadership

Lead a culture of experimentation and continuous improvement, promoting data-informed creativity across conversion and growth initiatives.
Design rigorous tests with clear hypotheses, success metrics, and statistical validity to ensure learnings drive meaningful improvements.
Analyze test results using Adobe Analytics and Adobe Target, translating findings into actionable recommendations for the broader web experience team.
Proactively propose optimization opportunities based on analytics, heatmaps, user feedback, and behavioral data.
Share testing methodologies, learnings, and best practices with other Web Experience Managers to elevate team capabilities.
Mentor peers on conversion optimization techniques, testing practices, and data analysis approaches.

Stakeholder Collaboration

Serve as the conversion and growth subject matter expert, building strong relationships with Demand Generation, Marketing Operations, Integrated Marketing, Product Marketing, and Customer Marketing teams.
Align closely with Marketing Operations on lead quality standards, scoring models, and how web conversion optimization supports pipeline goals.
Communicate clearly with stakeholders about conversion strategies, testing roadmaps, performance results, and optimization opportunities.
Influence cross-functional partners to adopt data-driven, test-and-learn approaches to conversion improvement.
Represent conversion and growth initiatives effectively in planning forums, campaign reviews, and optimization discussions.
Partner with Product Management teams to communicate business requirements for personalization, targeting, and conversion capabilities.

Continuous Improvement & Knowledge Sharing

Stay current on conversion optimization trends, personalization technologies, AI-driven targeting, and growth marketing best practices.
Contribute to broader web experience governance, testing standards, and optimization frameworks.
Mentor team members on conversion best practices, form optimization, gating strategies, and testing methodologies.
Promote a customer-centric approach that balances business objectives with user experience and friction reduction.

Qualifications

You Have:

5-7 years of experience in conversion rate optimization, digital marketing, growth marketing, or web experience management.
Proven ability to manage conversion optimization initiatives end-to-end with limited oversight, driving measurable improvements in lead quality and quantity.
Deep expertise in A/B testing, multivariate testing, personalization, and experimentation methodologies with demonstrated impact on conversion rates.
Strong understanding of content gating strategy, lead generation tactics, and how to balance friction reduction with lead capture.
Experience with full-funnel growth strategies that span acquisition, retention, expansion, and adoption across customer lifecycle stages.
Highly analytical with ability to leverage data from analytics, heatmaps, surveys, and testing platforms to drive optimization decisions.
Demonstrated ability to connect user behavior insights with conversion improvements and business outcomes.
Ability to work horizontally across multiple web experience areas, supporting and influencing other team members.
Strong communication and stakeholder management skills with ability to influence Demand Generation, Marketing Ops, and cross-functional partners.
Self-directed with ability to proactively identify opportunities, design tests, and drive results independently.

Technology and Domain Expertise:

Expert-level proficiency with testing and personalization platforms—Adobe Target strongly preferred.
Strong experience with web analytics platforms (Adobe Analytics preferred) and ability to analyze user behavior, conversion funnels, and test results.
Hands-on experience using web content management systems (Adobe Experience Manager preferred) to implement and optimize conversion experiences.
Deep understanding of form optimization, progressive profiling, lead scoring, and how web experiences integrate with marketing automation.
Knowledge of AI-driven personalization, recommendation engines, and dynamic content delivery strategies.
Familiarity with interactive experience tools, calculators, assessments, and engagement tactics that drive conversion.
Understanding of SEO, web accessibility (WCAG), and user experience principles as they relate to conversion optimization.

Preferred Experience:

B2B enterprise or SaaS marketing experience strongly preferred.
Experience working closely with Demand Generation and Marketing Operations teams to optimize lead generation programs.
Background in growth marketing with focus on full customer lifecycle, not just acquisition.
Experience implementing AI-powered personalization and targeting strategies.
Knowledge of customer journey mapping, behavioral segmentation, and lifecycle marketing.

For positions in this location, we offer a base pay of $126,800 - $221,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr Enterprise Account Executive - Manufacturing ]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
Identify the right specialist/ support resources to bring into a deal, at the right time

Qualifications

To be successful in this role you have:

10+ years of sales experience within software OR solutions sales organization
Experience establishing trusted relationships with current and prospective clients and other teams
Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
Experience achieving sales targets
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
The ability to understand the "bigger picture" and our plans around IT
Experience promoting a customer success focus in a "win as a team" environment
Willingness to travel up to 50%

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr Database Engineer]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

Become an SME in production database troubleshooting, ServiceNow instance performance issues and Linux performance analysis on prem and on Hyperscaler
Own complex incident RCA across multi-tenant PostgreSQL/MariaDB fleets at scale
Develop observability and automation to prevent recurrence of critical issues
Influence infrastructure decisions that shape our multi-tenant cloud platform
Mentor and collaborate with engineers across operations, support, and developmen

Strong experience with performance and stress testing tools and approaches for driving realistic customer simulations
5+ years of database management and performance tuning
5+ years of experience supporting or testing large scale web-based distributed applications on containers such as Apache/Tomcat, JBoss, Web Logic, and Web Sphere in a Unix environment
3+ years of experience developing on a SaaS, PaaS, or Cloud Infrastructure product/solution
Proven experience with concurrency, multithreading, and distributed system architectures
Unix skills: including development, navigation, file manipulation, permissions, searching/finding files and text contents, and administrative actions
Strong problem-solving and analytical skills with an aptitude for learning new technologies
developing and deploying mission critical software
Bachelor's degree in Computer Science or Information Systems or equivalent technical discipline, or similar work experience.
Eagerness to learn everything about the ServiceNow Platform

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
4+ years of experience on multiple relational databases (especially on Postgres database)
The database experience should include but not limited to MVCC, transaction management, vacuum mechanics, database and query performance tuning, buffer management, WAL architecture, backup/restore etc.

Desired skills:

Scripting: basic shell scripting, Python, Javascript, Ansible
Formal experience on a DevOps(Kubernetes and CICD pipeline) or Performance or support team supporting a Web-Based application is desired
Demonstrated experience leading individual projects, including scheduling and reporting
Formal experience on a DevOps or Performance or support team is desired

JV20

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Director, HR Operations (Strategy, Transformation & Enablement)]]> Company Description

Join us to put AI to work for people.

Job Description

This is a high-impact executive role at the intersection of HR Operations strategy, transformation and

enablement. The Senior Director of HR Operations will architect the future of how ServiceNow delivers

HR services globally — driving toward an autonomous, AI-powered delivery model while elevating the

capabilities of our teams worldwide.

The Senior Director of HR Operations is a pivotal leader responsible for defining and executing the

long-term vision for how HR services are delivered across ServiceNow's global workforce. This

leader will own the end-to-end HR service delivery roadmap, drive operational excellence, lead

transformational initiatives that drive efficiency and experience, and spearhead the organization's

progression toward autonomous HR service delivery powered by AI and intelligent automation.

This is a builder, strategist, and change agent — someone who can think boldly about the future,

influence change, while rolling up their sleeves to make transformation real.

Global Strategy & Roadmap

• Drive and evolve the multi-year HR service delivery strategy and roadmap, aligning with the

enterprise strategy and key outcomes, business growth, workforce evolution, and technology

capabilities.

• Advance and scale the operating model and governance framework for global HR service

delivery, aligned to our long term vision

• Responsible for achieving SLAs, key outcomes and experience metrics that meet the gold

standard benchmark for service delivery

Transformation & Operational Excellence

• Lead the global HR Operational transformation that modernizes and drives an AI first HR

service delivery team and model — from process redesign and system optimization to

organizational redesign.

• Drive continuous improvement initiatives using data, employee feedback, and operational

insights to eliminate friction and improve outcomes.

• Champion the adoption of AI, intelligent automation, and self-service capabilities to reduce

manual effort and accelerate resolution.

• Build and mature HRSD governance structures, including change management, risk

management, and delivery accountability.

Autonomous HR Service Delivery

• Define and lead the roadmap toward autonomous HR service delivery — where AI agents,

predictive workflows, and machine learning resolve the majority of employee needs without

human intervention.

• Partner with HR Product team and IT to architect and scale ServiceNow HRSD capabilities

including EmployeeWorks, Virtual Agent, Now Assist for HR, and agentic workflows.

• Evaluate and prioritize AI-enabled use cases that reduce case volumes, increase deflection

rates, and enhance the employee experience.

• Position HR as ServiceNow’s Customer Zero by piloting, proving, and scaling emerging HR

technology and delivery models that showcase industry-leading innovation and set the

standard for the future of HR service delivery.

Team Enablement & Capability Building

• Lead the global HR service delivery organization through a capability transformation —

building the skills required to thrive in an AI-powered environment.

• Design and execute upskilling and reskilling programs that equip HR service delivery teams

with the tools, processes, and mindset to support autonomous delivery.

• Champion and own the HR Operations training strategy for continuous improvement,

equipping teams with structured methodologies, practical problem-solving tools, and data

insights to run daily operations with discipline, consistency, and measurable performance

improvement.

• Develop career pathways and competency frameworks for HR service delivery roles in a

transformed operating model.

• Foster a culture of operational excellence, continuous learning, and high-performance delivery

across global delivery centers.

Stakeholder Engagement & Influence

• Serve as the executive voice for HR service delivery strategy with global HR leaders, C-suite

stakeholders, and external partners.

• Build trusted relationships across HR, IT, Legal, Finance, and business leadership to drive

alignment and sustain transformation momentum.

• Represent HR service delivery in enterprise-wide technology and workforce transformation forums

Qualifications

Required Experience:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.

• 12+ years of progressive HR operations, HR shared services, or HR service delivery

experience, with at least 5 years in a global senior leadership role.

• Demonstrated track record of leading large-scale HR transformation programs — including

operating model design, process reengineering, and technology-enabled delivery.

• Deep expertise in HR service delivery models, including tiered service delivery, centers of

excellence, and shared services.

• Experience applying continuous improvement methodologies and tools, including Lean, Six

Sigma, root cause analysis, process mapping, and performance management routines, to

manage HR Operations, improve service quality, reduce waste, and drive measurable

operational outcomes.

• Proven ability to define and execute long-term strategy while managing complex, cross-

functional execution in a high-growth, fast paced global environment.

• Experience building and leading high-performing global teams through periods of significant

change.

• Strong executive presence with the ability to influence and align diverse stakeholders across

cultures, geographies, and functions.

Preferred Experience:

• Hands-on experience with ServiceNow HR Service Delivery (HRSD) — including platform

configuration, workflow design, Virtual Agent, and Now Assist for HR.

• Experience building AI-augmented or autonomous HR delivery capabilities, including intelligent

triage, agentic automation, and self-service deflection strategies.

• Background in organizational upskilling and workforce capability transformation, including

developing learning pathways for HR operations teams.

• Familiarity with HR technology ecosystems including Workday, SailPoint, payroll platforms,

and case management tools.

• Experience in fast-paced, high-growth technology companies or companies undergoing

significant business transformation.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Director, AMS Strategic Customer Engagements, Public Sector - Elevate]]> Company Description

Join us to put AI to work for people.

Job Description

Reporting to the Vice President, Global Strategic Customers - Elevate, the mission of the Director - AMS Strategic Engagements (Large Deal Pursuits) is to drive ServiceNow’s long-term revenue growth and profitability through larger and more strategic transactions across our Americas business. The leader will act as an in-region deal expert, responsible for driving end-to-end deal strategy, developing creative commercial structures, and leading complex negotiations for our most strategic deals.

Director, AMS Strategic Customer Engagements, Public Sector - Elevate will help define and follow a consistent programmatic approach to help the regional sales organizations and cross-functional deal execution teams to close some of our most complex and strategic deals. The role will utilize collaborative account planning, out-quarter pipeline development, opportunity review cadences, deal coaching and choreography, and thought leadership, to maximize market opportunity and accelerate the sales cycle to close larger deals successfully.

The Director - AMS Strategic Engagements (Large Deal Pursuits) will become an expert in the contractual aspects of ServiceNow’s business, and be able to articulate value and structure long-term, complex, multi-product agreements to enable presentation of the right deal to the customer.

The role also contributes to continuous improvement efforts for the Strategic Engagements team and participates in ServiceNow’s overall transformation effort to establish the best Enterprise salesforce in the industry.

Priorities & Responsibilities

Drive large and complex strategic deals: validate and engage on opportunities where we intend to build > $10M+ NNACV opportunities, tracking deal progression, and escalating risks/needs to senior leaders as needed
Champion all collaborative, integrated GTM activities for our Strategic Accounts, including account planning sessions, strategic pursuits, WIN Forums, review cadences or other GTM activities
Drive big deal thinking and best practice sharing across the strategic engagements team (deal structures, operational opportunities, references and content on attractive themes like Digital Transformation or Artificial Intelligence)
In partnership with the Account Executive, serve as a primary point of contact for the Customer from deal qualification through close
Be the voice of the field sales to corporate to continually improve and ensure successful outcomes for our most strategic customers
Represent ServiceNow in senior customer facing roles as sponsor, strategist and negotiator

Qualifications

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.

9 + years of experience in the software industry
5 + years of consultative direct sales experience into Enterprise accounts, preferably selling SaaS and with progressive client-facing responsibilities
Experience in Large Deal or Corporate Strategy/Business Development experience, supporting complex transactions such as M&A, IP Acquisition, Revenue Share Models, etc. a plus
Conversant in all emerging trends in IT and Business
Demonstrated coaching and mentoring experience
Team player of unquestionable integrity, credibility, and character

Experience within a large organization; ability to quickly establish trust-based relationships internally to get support for customer sales objectives
Strong leadership, problem solving, and decision-making abilities
Ability to interface and negotiate with senior client executives
Excellent presentation and communication skills
Organizational and analytical skills
International work experience
Continuous improvement and growth mindset

Measure of success

Large & complex closed deals > $10M +
Customer Feedback & NPS

For positions in this location, we offer a base pay of $189,210 - $312,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Manager, Web Experience]]> Company Description

Job Description

We are seeking an experienced Senior Manager to lead our Web Experience team in defining and executing content strategy and web page optimization for ServiceNow.com. This role will oversee a team of Web Experience Managers who own the planning, creation, optimization, and performance of high-impact web page experiences. The ideal candidate brings deep expertise in digital marketing, web content strategy, conversion optimization, and customer journey design, with a proven track record of leading teams that deliver measurable marketing outcomes through data-driven web experiences.

Responsibilities

Content Strategy & Web Experience Leadership

Define the overall content strategy and web page experience approach for ServiceNow.com, ensuring alignment with marketing campaigns, product positioning, brand messaging, and customer journey objectives.
Establish best practices for web content planning, audience targeting, page optimization, conversion tactics, personalization strategies, and A/B testing methodologies.
Work with Product Management teams who own the underlying CMS and design system platforms, providing business requirements for capabilities needed to support content goals.
Drive innovation in how ServiceNow.com engages audiences through content, messaging, layout, personalization, and interactive experiences.

Performance Optimization & Measurement

Establish frameworks for measuring web page performance including engagement metrics, conversion rates, content effectiveness, and campaign impact.
Guide the team in designing and executing testing strategies (A/B tests, multivariate tests, personalization experiments) to continuously improve performance.
Review analytics and test results with the team to identify optimization opportunities and scale successful approaches across the site.
Champion a culture of experimentation, data-driven decision making, and continuous improvement.

Team Leadership & Development

Lead, mentor, and develop a team of Web Experience Managers with diverse areas of ownership.
Provide expert coaching on digital marketing best practices, web content strategy, testing methodologies, conversion optimization, audience segmentation, and customer journey mapping.
Conduct performance management, career development planning, and capability building for all team members.
Build team expertise in emerging areas such as AI-driven personalization, dynamic content, and advanced audience targeting.

Execution & Operational Excellence

Oversee the planning, prioritization, and delivery of web page initiatives, ensuring they support marketing campaigns, product launches, and business objectives.
Establish operational workflows and governance processes that enable efficient partnership between Web Experience Managers and cross-functional stakeholders.
Review and approve major web page launches, content strategies, testing plans, and personalization approaches to ensure quality, brand consistency, and marketing effectiveness.
Serve as the primary escalation point for web experience decisions, content trade-offs, and stakeholder alignment.

Stakeholder Partnership & Communication

Build strong relationships with senior leaders across Product Management, Product Marketing, Integrated Marketing, Field Marketing, Brand, and Corporate Communications.
Communicate web content strategy, campaign performance, optimization insights, and recommendations to marketing leadership.
Represent the web experience function in marketing planning discussions, campaign kickoffs, and go-to-market reviews.
- Advocate for customer needs and web best practices while balancing marketing objectives, brand requirements, and technical constraints.

Qualifications

You Have:

10+ years of experience in digital marketing, web content strategy, or web experience management, with at least 3+ years in a people leadership role.
Proven track record of defining and executing web content strategies that drive measurable marketing outcomes (lead generation, conversion, engagement, brand awareness).
Deep expertise in web optimization and conversion rate optimization (CRO), including A/B testing, multivariate testing, personalization, and user testing methodologies.
Strong understanding of content strategy, messaging hierarchy, customer journey mapping, and how web content supports marketing funnels.
Experience leading high-performing marketing or digital experience teams with demonstrated ability to mentor professionals at various experience levels.
Exceptional stakeholder management skills with ability to influence marketing leaders and align cross-functional teams.
Analytical mindset with strong ability to interpret web analytics, translate data into insights, and make recommendations that improve marketing performance.
Excellent communication skills, capable of articulating content strategies and optimization recommendations to marketing leaders and creative partners.

Technology and Domain Expertise:

Extensive experience using web content management systems for planning, creating, and publishing web content—Adobe Experience Manager (AEM Sites) strongly preferred.
Expert-level knowledge of web analytics platforms (Adobe Analytics preferred) and testing/optimization platforms (Adobe Target preferred).
Understanding of marketing automation platforms (e.g., Marketo), SEO best practices, web accessibility standards (WCAG), and personalization strategies.
Awareness of AI-driven content capabilities and emerging marketing technologies.

Preferred Experience:

B2B enterprise or SaaS marketing experience strongly preferred.
Experience managing web content for global, multi-regional marketing campaigns.
Background supporting product launches, major marketing campaigns, and executive-level announcements through web channels.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Manager, Web Experience]]> Company Description

Job Description

Responsibilities

Content Strategy & Web Experience Leadership

Define the overall content strategy and web page experience approach for ServiceNow.com, ensuring alignment with marketing campaigns, product positioning, brand messaging, and customer journey objectives.
Establish best practices for web content planning, audience targeting, page optimization, conversion tactics, personalization strategies, and A/B testing methodologies.
Work with Product Management teams who own the underlying CMS and design system platforms, providing business requirements for capabilities needed to support content goals.
Drive innovation in how ServiceNow.com engages audiences through content, messaging, layout, personalization, and interactive experiences.

Performance Optimization & Measurement

Establish frameworks for measuring web page performance including engagement metrics, conversion rates, content effectiveness, and campaign impact.
Guide the team in designing and executing testing strategies (A/B tests, multivariate tests, personalization experiments) to continuously improve performance.
Review analytics and test results with the team to identify optimization opportunities and scale successful approaches across the site.
Champion a culture of experimentation, data-driven decision making, and continuous improvement.

Team Leadership & Development

Lead, mentor, and develop a team of Web Experience Managers with diverse areas of ownership.
Provide expert coaching on digital marketing best practices, web content strategy, testing methodologies, conversion optimization, audience segmentation, and customer journey mapping.
Conduct performance management, career development planning, and capability building for all team members.
Build team expertise in emerging areas such as AI-driven personalization, dynamic content, and advanced audience targeting.

Execution & Operational Excellence

Oversee the planning, prioritization, and delivery of web page initiatives, ensuring they support marketing campaigns, product launches, and business objectives.
Establish operational workflows and governance processes that enable efficient partnership between Web Experience Managers and cross-functional stakeholders.
Review and approve major web page launches, content strategies, testing plans, and personalization approaches to ensure quality, brand consistency, and marketing effectiveness.
Serve as the primary escalation point for web experience decisions, content trade-offs, and stakeholder alignment.

Stakeholder Partnership & Communication

Build strong relationships with senior leaders across Product Management, Product Marketing, Integrated Marketing, Field Marketing, Brand, and Corporate Communications.
Communicate web content strategy, campaign performance, optimization insights, and recommendations to marketing leadership.
Represent the web experience function in marketing planning discussions, campaign kickoffs, and go-to-market reviews.
- Advocate for customer needs and web best practices while balancing marketing objectives, brand requirements, and technical constraints.

Qualifications

You Have:

10+ years of experience in digital marketing, web content strategy, or web experience management, with at least 3+ years in a people leadership role.
Proven track record of defining and executing web content strategies that drive measurable marketing outcomes (lead generation, conversion, engagement, brand awareness).
Deep expertise in web optimization and conversion rate optimization (CRO), including A/B testing, multivariate testing, personalization, and user testing methodologies.
Strong understanding of content strategy, messaging hierarchy, customer journey mapping, and how web content supports marketing funnels.
Experience leading high-performing marketing or digital experience teams with demonstrated ability to mentor professionals at various experience levels.
Exceptional stakeholder management skills with ability to influence marketing leaders and align cross-functional teams.
Analytical mindset with strong ability to interpret web analytics, translate data into insights, and make recommendations that improve marketing performance.
Excellent communication skills, capable of articulating content strategies and optimization recommendations to marketing leaders and creative partners.

Technology and Domain Expertise:

Extensive experience using web content management systems for planning, creating, and publishing web content—Adobe Experience Manager (AEM Sites) strongly preferred.
Expert-level knowledge of web analytics platforms (Adobe Analytics preferred) and testing/optimization platforms (Adobe Target preferred).
Understanding of marketing automation platforms (e.g., Marketo), SEO best practices, web accessibility standards (WCAG), and personalization strategies.
Awareness of AI-driven content capabilities and emerging marketing technologies.

Preferred Experience:

B2B enterprise or SaaS marketing experience strongly preferred.
Experience managing web content for global, multi-regional marketing campaigns.
Background supporting product launches, major marketing campaigns, and executive-level announcements through web channels.

For positions in this location, we offer a base pay of $139,900 - $244,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Manager, Web Experience]]> Company Description

Job Description

Responsibilities

Content Strategy & Web Experience Leadership

Define the overall content strategy and web page experience approach for ServiceNow.com, ensuring alignment with marketing campaigns, product positioning, brand messaging, and customer journey objectives.
Establish best practices for web content planning, audience targeting, page optimization, conversion tactics, personalization strategies, and A/B testing methodologies.
Work with Product Management teams who own the underlying CMS and design system platforms, providing business requirements for capabilities needed to support content goals.
Drive innovation in how ServiceNow.com engages audiences through content, messaging, layout, personalization, and interactive experiences.

Performance Optimization & Measurement

Establish frameworks for measuring web page performance including engagement metrics, conversion rates, content effectiveness, and campaign impact.
Guide the team in designing and executing testing strategies (A/B tests, multivariate tests, personalization experiments) to continuously improve performance.
Review analytics and test results with the team to identify optimization opportunities and scale successful approaches across the site.
Champion a culture of experimentation, data-driven decision making, and continuous improvement.

Team Leadership & Development

Lead, mentor, and develop a team of Web Experience Managers with diverse areas of ownership.
Provide expert coaching on digital marketing best practices, web content strategy, testing methodologies, conversion optimization, audience segmentation, and customer journey mapping.
Conduct performance management, career development planning, and capability building for all team members.
Build team expertise in emerging areas such as AI-driven personalization, dynamic content, and advanced audience targeting.

Execution & Operational Excellence

Oversee the planning, prioritization, and delivery of web page initiatives, ensuring they support marketing campaigns, product launches, and business objectives.
Establish operational workflows and governance processes that enable efficient partnership between Web Experience Managers and cross-functional stakeholders.
Review and approve major web page launches, content strategies, testing plans, and personalization approaches to ensure quality, brand consistency, and marketing effectiveness.
Serve as the primary escalation point for web experience decisions, content trade-offs, and stakeholder alignment.

Stakeholder Partnership & Communication

Build strong relationships with senior leaders across Product Management, Product Marketing, Integrated Marketing, Field Marketing, Brand, and Corporate Communications.
Communicate web content strategy, campaign performance, optimization insights, and recommendations to marketing leadership.
Represent the web experience function in marketing planning discussions, campaign kickoffs, and go-to-market reviews.
- Advocate for customer needs and web best practices while balancing marketing objectives, brand requirements, and technical constraints.

Qualifications

You Have:

10+ years of experience in digital marketing, web content strategy, or web experience management, with at least 3+ years in a people leadership role.
Proven track record of defining and executing web content strategies that drive measurable marketing outcomes (lead generation, conversion, engagement, brand awareness).
Deep expertise in web optimization and conversion rate optimization (CRO), including A/B testing, multivariate testing, personalization, and user testing methodologies.
Strong understanding of content strategy, messaging hierarchy, customer journey mapping, and how web content supports marketing funnels.
Experience leading high-performing marketing or digital experience teams with demonstrated ability to mentor professionals at various experience levels.
Exceptional stakeholder management skills with ability to influence marketing leaders and align cross-functional teams.
Analytical mindset with strong ability to interpret web analytics, translate data into insights, and make recommendations that improve marketing performance.
Excellent communication skills, capable of articulating content strategies and optimization recommendations to marketing leaders and creative partners.

Technology and Domain Expertise:

Extensive experience using web content management systems for planning, creating, and publishing web content—Adobe Experience Manager (AEM Sites) strongly preferred.
Expert-level knowledge of web analytics platforms (Adobe Analytics preferred) and testing/optimization platforms (Adobe Target preferred).
Understanding of marketing automation platforms (e.g., Marketo), SEO best practices, web accessibility standards (WCAG), and personalization strategies.
Awareness of AI-driven content capabilities and emerging marketing technologies.

Preferred Experience:

B2B enterprise or SaaS marketing experience strongly preferred.
Experience managing web content for global, multi-regional marketing campaigns.
Background supporting product launches, major marketing campaigns, and executive-level announcements through web channels.

For positions in this location, we offer a base pay of $155,400 - $272,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Director, Regional Product Management]]> Company Description

Join us to put AI to work for people.

Job Description

Reports to: VP, Central Product Management

We are on a journey to innovate across ServiceNow, delight our customers, and fuel our unparalleled climb to $30B. ServiceNow’s unique positioning to drive exponential productivity with AI is accelerating our climb! With this rapid scale and dynamic growth, we’re hiring Regional Product Managers to capture this generational moment and uncork the AI business.

As a Director of Regional Product Management, you will be the field representative of product and engineering and will play a pivotal role in helping product and sales leadership define, shape and execute the respective strategies within their business, with a strong focus on AI. You will help role out initiatives that contribute to market success of ServiceNow's platform and will work closely with our leadership to define and execute Go-To-Market (GTM) priorities for Agentic AI and Gen AI across all elements of the integrated ServiceNow Platform.

In this role, you will drive cross-functional collaboration to execute strategic initiatives, help uplevel the AI proficiencies of the core team and engage with key pursuits and Accounts. This role requires a seasoned professional with outbound product management, GTM, strategy and operations expertise. The candidate must be able to combine AI domain expertise with GTM execution excellence to quickly drive action and deliver measurable results.

Successful candidates must be self-starters with a consistent track record of exceeding quota in a fast-paced sales environment, especially for new and incubating technologies. They will have superb leadership skills, high level of integrity, coaching acumen, strong executive presence and communication skills, and a passion for winning as a team. They will exemplify the “Hungry and Humble” ServiceNow mantra to extend the reach and influence of our field teams.

What you get to do in this role:

Develop and execute growth platform GTM strategies at regional level in conjunction with adjacent functional leaders (Field Sales and Pre-Sales Leadership, Marketing, Alliances & Channels, Professional Services and Sales Operations teams) to effectively scale our AI business.

Collaborate closely with leadership to align priorities and business objectives. Help build, manage and report on the AI forecast and pipeline.

Contribute to a high powered global team of Regional Product Managers specialists by sharing best practices and supporting your teammates.

Partner with our Partner and Channel organization to build a sell to, with and through model for AI in your territory.

Monitor industry developments, competitor activities, emerging trends, potential business opportunities, and customer requirements to provide feedback and insights that inform product managers and leadership.

Help coach the core teams with deep AI expertise to identify specialty solution opportunities and help manage the sales cycle.

Partner cross-functionally to design, build and execute the AI sales growth strategy across all product workflows and all sales geographies.

Establish & drive sales best practices across the organization including reference accounts, demand gen activities, repeatable sales plays, enablement and partner activation.

Be a trusted advisor and leader across the team, be a go-to expert for EBCs, and a respected presenter in sales and market conferences.

Engage directly with customers at C-level to champion large deals and ensure success.

Qualifications

Strong proficiency with AI as an Outbound / Inbound Product leader, SC or practitioner of AI capabilities. GTM experience is a plus. Deep AI and Automation solution experience is a must.

10+ years of experience in product management (inbound / outbound), technical presales engineering, or product strategy roles.

Product experience in large, global software companies (2,000+ employees); skilled at operating in a matrixed sales environment.

Strong experience managing multi-tiered customer relationships, interacting with to large customers and establishing relationships at the C-suite level.

A consistent track record of meeting and exceeding org level goals.

Superior knowledge and demonstrated skills of customer interaction and customer relations management.

Strong organization, communication, teamwork, presentation, problem solving and time management skills.

The ability to navigate and collaborate through complex opportunities.

A winning, can do attitude, strong work ethic, humility and excellent team building communication and listening skills.

The willingness and ability to travel 50% of the time.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Staff DevOps Engineer]]> Company Description

Join us to put AI to work for people.

Job Description

Please Note: This position will include supporting our US Federal customers.
This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

About the Team

The engineering organization is a dynamic group of builders, problem-solvers, and infrastructure innovators dedicated to delivering scalable, secure, and AI-powered platforms that elevate how organizations work. We value resilient architecture, automation-first thinking, and a culture of continuous improvement. Every engineer here plays a key role in shaping the reliability, security, and operational excellence of our products.

What you get to do in this role:

Design, develop, and maintain infrastructure, including architecting and implementing robust infrastructure to support CPQ (Configure, Price, Quote) products, ensuring dependability and scalability throughout the lifecycle.

Develop and test software applications, including writing, testing, and refining software in Python, adhering to company requirements and best practices for maintainable and efficient code.

Build, deploy, and manage applications using container technologies such as Docker and orchestration tools like Kubernetes, optimizing for automation and scalability.

Manage and evolve infrastructure across Google Cloud Platform (GCP), Azure, and AWS, utilizing native services for high availability, resilience, security, and multicloud interoperability.

Apply core concepts such as software development lifecycles, automation, and scalable architecture in every stage of product delivery.

Develop secure architecture, conduct code reviews for security vulnerabilities, and institute thorough software verification and testing procedures.

Oversee deployment, monitoring, and maintenance of the CPQ suite of microservices, including several AI-driven components, ensuring reliable operations across environments.

Collaborate with AI/ML teams to deploy and support intelligent microservices, gaining hands-on experience with data science implementations and real-world applications.

Perform routine and advanced tasks on PostgreSQL databases, such as designing schemas, optimizing queries, and ensuring data consistency and processing efficiency.

Provide expert application support for SaaS CPQ solutions by troubleshooting technical issues and ensuring smooth operation.

Contribute to the design and implementation of new products and features while also enhancing the existing product suite
Be a mentor for colleagues and help promote knowledge-sharing

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Experience in using AI Productivity tools such as Windsurf, Cursor, etc. Is a plus or nice to have.
Experience leveraging AI/ML in engineering and quality processes (e.g., automated testing, AI-driven insights, intelligent monitoring).
6+years of experience in DevOps engineering, with a track record of delivering high-quality products.
Experience with Azure Government Community Cloud (GCC) and hyperscaler environments operating under FedRAMP or regulated government cloud standards.
Experience with GCP, Azure, or AWS.
Proficiency in Python.
Experience with software development lifecycle (SDLC) and automation — implementing automation, testing strategies, and CI/CD practices across delivery stages using GitHub for version control and GitHub Actions for automated build, test, and deployment workflows.
Experience with PostgreSQL database management.
Experience with AI/ML microservice integration.
Experience with Docker and Kubernetes.
Experience with regulated markets on Azure is a plus.

Why Join Us:

Build and deliver high-impact software that powers digital experiences for millions of users.
Collaborate in a culture that values craftsmanship, quality, and innovation.
Work symbiotically with AI and automation tools that enhance engineering excellence and drive product reliability.
Be part of a culture that encourages innovation, continuous learning, and shared success.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Staff Cloud FinOps Analyst]]> Company Description

Join us to put AI to work for people.

Job Description

Team

Join the Global Cloud Services organization and manage Public Cloud Cost & Usage governance team.

Bring your expertise in managing migration to Public Cloud and work with an exceptional team experienced in across cloud engineers, customer experience, product managers, data engineers and capture immense value.

Role

This role will be responsible for establishing long range plan and monthly forecast of public cloud cost & usage, identifying and tracking optimization opportunities, working closely with engineering teams to ensure efficient resource usage and working with sales team on customer migration planning and tracking. This role will also handle commit-based-discount coverage & utilization, cost & usage tool dashboarding. The position will report to the Director of Cloud FinOps.

What you get to do in this role:

Monitor, analyze, and optimize cloud spending across AWS, GCP and Azure
Collaborate with Engineering teams to implement cost-effective cloud solutions
Develop and maintain cloud cost forecasting models
Manage commit-based-discounts to optimize long-term costs
Provide visibility and insights into cloud expenses through dashboards and reports
Define and implement cost allocations to measure unit-metrics of cost per customer and cost per instance
Define and promote best practices for cloud cost governance
Identify opportunities for automation and process improvement in cost management
Work with cloud service providers on demand planning and capacity reservation
Collaborate with GTM team on customer migration planning and tracking

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience in a relevant field (e.g., Finance, IT, Cloud Computing, or Business); or equivalent experience.
Minimum of 5 years of proven experience in a FinOps or cloud financial management role.
Hands-on experience with AWS, GCP, Azure, or other cloud providers is a strong plus.
Deep knowledge of cloud cost management tools (e.g., AWS Cost Explorer, Google Cloud Billing).
Strong experience in financial forecasting, budgeting, and enterprise-level cost optimization strategies.
Ability to lead cross-functional initiatives and partner closely with Engineering, Finance, and Executive Leadership teams.
Full professional proficiency in English (mandatory)

Nice to Have

FinOps Certified Practitioner or AWS Certified Cloud Practitioner
Experience with automation tools for cost management.

Soft Skills

Strong analytical and problem-solving abilities
Excellent communication and collaboration skills
Ability to present financial insights to both technical and non-technical stakeholders
Proactive and self-driven mindset

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Staff Cloud FinOps Analyst]]> Company Description

Join us to put AI to work for people.

Job Description

Team

Join the Global Cloud Services organization and manage Public Cloud Cost & Usage governance team.

Role

This role will be responsible for establishing long range plan and monthly forecast of public cloud cost & usage, identifying and tracking optimization opportunities, working closely with engineering teams to ensure efficient resource usage. This role will also handle commit-based-discount coverage & utilization, cost & usage tool dashboarding. The position will report to the Director of Cloud FinOps.

What you get to do in this role:

Monitor, analyze, and optimize cloud spending across AWS, GCP and Azure
Collaborate with Engineering teams to implement cost-effective cloud solutions
Develop and maintain cloud cost forecasting models
Manage commit-based-discounts to optimize long-term costs
Provide visibility and insights into cloud expenses through dashboards and reports
Define and implement cost allocations to measure unit-metrics of cost per customer and cost per instance
Define and promote best practices for cloud cost governance
Identify opportunities for automation and process improvement in cost management
Work with cloud service providers on demand planning and capacity reservation

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience in a relevant field (e.g., Finance, IT, Cloud Computing, or Business); or equivalent experience.
Minimum of 3 years of proven experience in a FinOps or cloud financial management role
Hands-on experience with GCP, AWS or Azure cloud providers is a strong plus
Deep knowledge of cloud cost management tools (e.g., AWS Cost Explorer, Google Cloud Billing)
Strong experience in financial forecasting, budgeting, and enterprise-level cost optimization strategies
Ability to lead cross-functional initiatives and partner closely with Engineering, Finance, and Executive Leadership teams
Full professional proficiency in English (mandatory)

Nice to Have

FinOps Certified Practitioner or AWS Certified Cloud Practitioner
Experience with automation tools for cost management.

Soft Skills

Strong analytical and problem-solving abilities
Excellent communication and collaboration skills
Ability to present financial insights to both technical and non-technical stakeholders
Proactive and self-driven mindset

For positions in this location, we offer a base pay of $146,200 - $255,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Director of Strategic Initiatives, AMS Customer Excellence Group (CEG) ]]> Company Description

Join us to put AI to work for people.

Job Description

As the Director of Strategic Initiatives for Customer Excellence Group, Americas, you will drive high-impact, cross-functional initiatives and operational excellence for AMS CEG. As a critical member of the AMS leadership team, you will help drive communication and collaboration within AMS CEG as well as with global and cross-functional teams

Key Responsibilities

Strategic Program Management & Execution

Identify and scope initiatives: Collaborate with AMS CEG Leadership and Global transformation teams to identify, scope, and execute strategic programs that drive operational excellence and business growth
Support high-priority initiative execution: Work cross-functionally with leaders and teams within AMS and across CEG to drive execution aligned with AMS and CEG objectives
Leverage data for decision clarity: Use internal and external data to drive clarity in decision-making and prioritization across initiatives
Lead your program management team: Ensure your team is deployed on the right priorities, providing team management, mentoring and oversight

Cross-Functional Collaboration

Facilitate strategic communication: Act as a critical interface between AMS CEG and other Global CEG teams and ServiceNow teams (Sales, Solutions Consulting, Product, Industry GTM) on identification, prioritization, and communication of joint priorities and business strategy
Enable cross-team execution: Help identify, design and drive key cross-functional initiatives across AMS CEG and global and cross-functional teams
Orchestrate strategic alignment: Facilitate communication between AMS CEG and all cross-functional teams; oversee escalations and collaborate with senior managers for effective issue resolution

Leadership Alignment & Communication

Support executive leadership development: Act as an internal influencer and proxy for AMS leadership when required; foster collaboration and high-performance culture; support executive onboarding and leadership alignment on company goals
Orchestrate leadership alignment meetings: Plan and facilitate AMS CEG leadership meetings to ensure discussions are structured, goal-oriented, and results-driven; manage executive calendars and prioritization
Oversee AMS communications: Oversee design and execution of communications strategy for AMS CEG, which may include onboarding and overseeing a communications specialist
Ensure clear prioritization: Communicate business priorities and outcomes across teams; act as a trusted partner to AMS leadership in translating strategy into operational clarity

Executive Support

Support customer and partner engagement: Support AMS CEG GVP and extended leadership on select high-priority customer and partner interactions; coordinate scheduling, meeting preparation, briefings, and account team engagement
Support account escalations and reviews: help identify and escalate critical issues; collaborate with senior managers for effective resolution and tracking; contribute to internal account reviews with analysis and cross-team coordination
Act as leadership proxy: Serve as an internal influencer and proxy for AMS leadership when required; foster collaboration and a high-performance culture within AMS

Success Metrics

Strategic initiative execution: Identification, scoping, and successful delivery of programs that drive operational excellence and business growth aligned with AMS and CEG objectives
Operational alignment and transparency: Establishing clear prioritization, seamless cross-team execution, and visibility into AMS performance through scorecards and dashboards
Team performance: Program managers capacity development, retention, and delivery against program objectives
Cross-functional collaboration: Effectiveness in enabling joint execution with Sales, Solutions, Product, and other teams; strength of interface management
AMS leadership confidence: Executive team confidence in your ability to bridge strategy with execution, manage escalations, and drive organizational outcomes

Qualifications

Required Experience:

10+ years of experience in strategic program management, operations, business management, or executive support roles in a technology, SaaS, or high-growth organization
5+ years of management consulting or experience managing cross-functional initiatives in a complex business environment
Proven success with strategic program identification, scoping, and execution across geographies and business functions
Operational excellence mindset: Track record of driving process improvements, operational efficiency, and organizational alignment
Executive presence: Demonstrated ability to communicate effectively with C-suite and senior stakeholders; skill in translating complex concepts into compelling narratives
Stakeholder influence: Proven ability to drive alignment across senior leaders, manage competing priorities, and navigate organizational dynamics
Business and financial acumen: Strong understanding of business strategy, operations, budget management, and financial metrics
Team leadership: Success hiring, developing, and coaching direct reports in fast-paced environments

Desirable Qualifications

PgMP, PMP, or Agile certifications
Experience in customer-facing business functions (sales, customer success, delivery)
Familiarity with AMS region, ServiceNow products, or SaaS GTM models
Data analytics and dashboarding experience

Critical Success Behaviors

Strategic Thinker: Identifies high-impact opportunities; translates business strategy into executable programs; drives clarity through complexity
Operational Excellence: Relentless focus on process improvement, alignment, and transparency; drives accountability without micromanaging
Bridge Builder: Acts as a trusted interface between leadership and teams; skilled at navigating competing priorities and organizational dynamics
Communicator: Distills complex information into clear narratives; prepares compelling business cases and presentations for senior audiences
Influencer: Drives alignment across teams without direct authority; skilled at building buy-in and consensus
Adaptable: Thrives in ambiguity; adjusts approach as business needs evolve; operates independently and is self-driven
Resilient & Composed: Inspires confidence under pressure; remains steady when managing competing demands and organizational challenges
Customer-Focused: Understands and fulfills internal and external customer needs; problem-solver mindset; ensures customer and account teams are supported

What You Will Need to Succeed

Ability to work across multiple geographies and time zones
Comfort with ambiguity and ability to drive clarity through alignment and process
Strong written and verbal communication skills (English native or professional proficiency)
Demonstrated ability to influence without direct authority
Resilience and composure when managing competing priorities and organizational complexities
Commercial and operational acumen
Passion for understanding customer and internal stakeholder needs
Problem-solver mindset with ability to navigate complex, global environments

For positions in this location, we offer a base pay of $173,200 - $303,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Staff Software Engineer - Forecast Engine]]> Company Description

Join us to put AI to work for people.

Job Description

Employees can work remotely

Job Description

Team

Join the Global Cloud Services organization's FinOps Tools team, which is building ServiceNow's next-generation analytics and financial governance platform. Our team owns the full modern data stack: Trino for distributed queries, dbt for transformations, Iceberg for lakehouse architecture, Lightdash for business intelligence, and Argo Workflows for orchestration. You will own the Forecast Engine, the system that turns ServiceNow's cloud capacity and cost actuals into forward-looking forecasts, then automatically tracks those forecasts against plan and budget and alerts the right people when reality diverges. The Forecast Engine also feeds directly into our Future Capacity Reservation (FCR) automation: its forecast of fleet growth and workload migration timing is the signal that drives how much hyperscaler capacity to reserve, in which providers and regions, and when, against the lead-time windows FinOps and Cloud Operations plan around.

Role

The Forecast Engine is the simulation and automation core behind FinOps capacity and cost planning. It reads forecasting actuals from the lakehouse and runs a deterministic multi-period simulation of fleet growth, workload migration, placement, and sizing. It validates each result against hard invariants and publishes forecasts that data scientists, analysts, and FinOps engineers consume in Lightdash. Today it is a fast, single-binary Rust core with a streaming Trino read and an Iceberg publish path. The next chapter is to turn that engine into an automated, always-on forecasting service.

As our Staff Software Engineer for the Forecast Engine, you will design and build the automation layer around the engine: scheduled forecast runs, variance and budget tracking against plan, anomaly and threshold alerting, first-class integration with planning systems, Splunk, and the broader observability stack, and the handoff that turns forecasts into Future Capacity Reservation (FCR) recommendations. You will make the forecast a living signal: recomputed on a cadence, reconciled against actuals, and translated into the capacity reservations that keep hyperscaler supply ahead of demand.

This role demands speed and high velocity. You will take a proven simulation core and rapidly make it a dependable, observable, self-monitoring product that the organization plans against, shipping working increments fast and iterating in tight loops. The automation layer around the engine is greenfield: you will build it from the ground up. We operate like a small startup, and this is the operating mode of the role and the department: we move quickly, deliver early, keep process light, and keep momentum.

What You'll Do: Core Responsibilities

Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance, determinism, and reliability.
Collaborate with product managers and FinOps partners to translate planning and budgeting requirements into well-architected solutions, owning features from design through delivery.
Build intuitive and extensible interfaces for forecast consumption (Lightdash models, alert payloads, and APIs) ensuring flexibility for finance and capacity-planning use cases.
Contribute to the design and implementation of new Forecast Engine capabilities while enhancing existing simulation, validation, and publish paths.
Integrate automated testing into development workflows to ensure consistent quality across releases, including determinism (byte-identical output) and forecast-accuracy regression checks.
Participate in design and code reviews ensuring best practices in performance, maintainability, and testability.
Develop comprehensive test strategies covering functional, regression, integration, and accuracy aspects (period-over-period identity, backtest grading against real actuals).
Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality.
Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team.

Technical Leadership & Architecture

Own the architecture of the Forecast Engine and the automation layer around it: scheduled runs, variance/budget tracking, and alerting.
Lead technical decision-making on forecast cadence, reconciliation against actuals, alert routing, and the contract between the simulation core and downstream consumers.
Establish best practices for forecast automation: idempotent scheduled runs, deterministic reproducibility, fail-loud data contracts, and no silent fallbacks.
Define how forecast signals (variance, budget breach, capacity headroom, migration drift) are computed, thresholded, and surfaced.
Drive innovation in forecasting and planning automation, including the responsible use of AI/ML tooling to accelerate development and analysis.

Hands-On Development

Build the automation that runs the Forecast Engine on a schedule via Argo Workflows, with retries, alerting on failure, and run-to-run reproducibility.
Develop variance and budget tracking: reconcile each forecast against plan and against the latest actuals, compute deltas at the grains that matter (provider, region, pod, workload), and persist a queryable variance history.
Implement alerting that fires on budget breach, forecast drift, capacity thresholds, and pipeline health, routed to Splunk and the team's notification channels.
Integrate with planning systems so plan/budget targets flow into the engine and forecast outputs flow back out to the planning surface.
Drive the Future Capacity Reservation (FCR) handoff: translate the forecast of fleet growth and migration timing into reservation recommendations (how much capacity, which providers/regions/pods, and by when), aligned to hyperscaler procurement lead-time windows and reconciled with Cloud Operations so the same capacity is never reserved twice.
Build and extend the Rust simulation core (period loop, growth, migration, routing, packing, sizing, validation) and its streaming Trino read and Iceberg publish paths.
Create and maintain the Lightdash forecast and variance marts (standard dbt models on the published tables) that finance and capacity partners consume.

Platform Foundation

Design the forecast data contract (the upstream view the engine reads) so data-quality problems halt loudly and are fixed at the source, never papered over downstream.
Implement scheduled, observable forecast runs with full run lineage: inputs, seed, config, output location, and metrics for every run.
Build observability and monitoring for the Forecast Engine: run success rates, forecast latency, memory ceilings, accuracy drift, and alert-delivery health, emitted to Splunk and the observability stack.
Establish an automation foundation that scales from a handful of scheduled scenarios to a broad, multi-scenario forecasting program.

Forecast Automation & Alerting

Create scheduled, parameterized forecast scenarios with opinionated structure: pinned config, deterministic seeds, validated inputs, and published outputs.
Build tooling for one-command scenario runs and for promoting a scenario from ad-hoc to scheduled with minimal manual intervention.
Establish guardrails: input data contracts, resource/memory ceilings, and loud halts that surface real problems instead of producing wrong-but-quiet numbers.
Collaborate closely with FinOps analysts and capacity planners to rapidly iterate on variance definitions, alert thresholds, and the signals that matter, without over-engineering.
Prioritize forecast reliability, accuracy tracking, and clear alerting over feature breadth.

AI-Augmented Development

Use modern AI development tools (e.g., Claude Code, Cursor, GitHub Copilot) to accelerate development, testing, and analysis, and help the team adopt effective, well-validated AI-assisted practices.

Collaboration & Integration

Work autonomously with guidance from Engineering and FinOps leadership.
Collaborate with DevOps and platform teams on scheduling infrastructure, CI/CD pipelines, and Splunk/observability integration.
Partner with FinOps Tools team members working on Trino, dbt, Lightdash, and Iceberg to ensure seamless integrations.
Partner with finance and capacity-planning stakeholders to ensure forecasts, variance, and alerts map to how they actually plan and budget.

Qualifications

Required Experience

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
8+ years of experience in software engineering, with a track record of delivering high-quality products with deep expertise in backend systems and cloud-native, data-intensive architecture with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience in Computer Science, Engineering, or related technical field; or equivalent experience.
Strong skills in a systems or backend language (Rust, Go, Java, C++, or similar) and in Python for data tooling, automation, and analysis.
Proven track record building automated, scheduled data or forecasting pipelines that run reliably in production.
Demonstrated ability to deliver at high velocity: shipping production-quality software fast, in tight iteration loops, without sacrificing reliability.
Proven track record of greenfield development and building from scratch in environments with evolving requirements. We operate like a small startup, and this role thrives on that: short paths from idea to shipped, minimal process, and high ownership.
Hands-on experience building variance/anomaly detection, budget or SLA tracking, or alerting systems at scale.
Experience integrating with observability and logging platforms (Splunk, Datadog, Prometheus/Grafana, or similar).
Experience with workflow orchestration systems (Argo, Airflow, or similar) and with the modern data stack.
Strong knowledge of data structures, algorithms, object-oriented and data-oriented design, design patterns, and performance optimization.
Familiarity with automated testing frameworks and integrating tests into CI/CD pipelines.
Understanding of software quality principles including reliability, determinism, observability, and production readiness.
Ability to troubleshoot complex systems and optimize performance and memory across the stack.
Experience validating data correctness: reconciling pipeline outputs against ground-truth actuals and catching silent regressions.
Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems.
Full professional proficiency in English.

Technical Expertise

Forecasting & simulation: time-series or simulation-based forecasting, scenario modeling, and reconciliation of forecasts against actuals.
Variance & alerting: budget vs. actual tracking, anomaly/threshold detection, alert routing, and noise control (deduplication, suppression, severity).
Observability: Splunk (search, dashboards, alerts) and metrics/logging integration for pipeline and forecast health.
Orchestration: Argo Workflows or similar: scheduled runs, retries, idempotency, failure alerting.
Modern data stack: Trino, dbt, Iceberg, Lightdash, or similar lakehouse and BI technologies.
Systems engineering: streaming/bounded-memory data processing, deterministic and reproducible computation, and config-driven design (no hardcoded business constants).
Data contracts & quality: fail-loud ingestion, upstream contract views, and correctness invariants enforced in code.
API & integration design: RESTful services, authentication (OAuth/SAML), and webhook/notification integrations.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr Deal Desk Manager]]> Company Description

Join us to put AI to work for people.

Job Description

The Professional Services Deal Desk team is looking for a sales-centric, experienced Deal Desk Manager to orchestrate, develop and deliver compliant, cohesive and compelling SOWs, Proposals and other supporting materials for our Services Sales teams. You will partner closely with functions including Services Sales, Advisory, Delivery, Legal, Finance, Sales Operations and other groups. You will also be responsible for helping to maintain our content library, build the team, train our stakeholders, and both define and refine processes, procedures, standards and tools based on company and industry-standard best practices.

What you get to do in this role:

Ideal candidate would be trilingual (Spanish – Portuguese – English)
Qualify requests, help define plan to estimate, to scope and to develop proposals.
Analyze customer needs and requirements and research ServiceNow and other various sources of information to compose custom and boilerplate business and technical content that effectively communicate the scope and value of our services
Review customer-defined scope & requirements, as well as business, technical, legal, and financial requirements and develop the plan, outline, and timetable to deliver a compelling, compliant response.
Coordinate the information required to produce the SOWs, proposals and other materials, manage multiple projects at once to meet deadlines.
Manage the process of deliverable creation to support Implementation and Advisory engagements for our largest and most complex customers.
Work closely with various resources including but not limited to Services Sales, Advisory, Delivery, Legal, Finance Sales, Operations and other groups.
Create, collect, proofread, organize, format and review drafts and final editions of documents for readability and alignment with customer requirements and compliance with ServiceNow business and legal policies and practices.
Review documents and revisions with Service Sales team.
Prepare and participate in Deal Validation meetings for large SOWs, review SOW contents with participants and explain content. Manage updates as applicable.
Follow-up on opportunity progress and closing plans.
Collaborate with other team members as well as cross-functional subject matter experts to periodically review and update or retire PS processes, procedures, standards and tools.
Augment and manage knowledgebase to provide response content that includes only te most accurate and current company, software and services information.
Maintain / expand current knowledge of the platform via internal webinars, case study, training and all other resources available.
Provide mentoring to junior PS team members on company proposal processes and company/industry best practices.
Communicate with and train Services Sales, Architects, Advisors, Practice Directors and other cross-functional organizations on proposal best practices, policies, and processes/procedures.

Qualifications

In order to be successful in this role, we need someone who has:

The ability to comprehend, communicate, and cohesively orchestrate complex business, technical and legal requirements, information and materials.
The ability to build and maintain partnership with Sales and Delivery teams.
Creative and keen eye for graphical and document design details.
Superior writing, copy-editing, spelling, grammar, punctuation and style skills.
First-class professional and interpersonal communication skills for collaboration with various groups.
Excellent organization and time management skills to oversee simultaneously occurring projects, tasks and deadlines.
Ability to thrive and adapt creatively and successfully to constant change in a fast-paced and team-oriented sales environment.
Proven critical thinking and effective decision-making abilities.
Understanding of sales lifecycle/stages and outcomes.
Capable of working independently and in collaboration with remote resources to meet deadlines.
Able to comprehend, communicate and cohesively organize complex business, technical and legal concepts, information and materials.
Expert knowledge of office productivity, word-processing and various other computer-based or online website proposal software. Must be proficient in Microsoft Word, Excel and PowerPoint.
3-5 years of experience producing SOWs and proposals for high-value contracts.
Consulting experience (technical, project management, etc.) is not mandatory but is a plus.
Experience with working with software vendors is not mandatory but is a plus.
Technical or university degree in business, communications, English, marketing, publishing, computer science or equivalent experience preferred.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Partner Technical Architect]]> Company Description

Join us to put AI to work for people.

Job Description

ServiceNow is seeking a Partner Technology Architect to serve as the primary strategic interface for our Global and Strategic Regional partners. In this role, you will drive holistic partner growth through pre-sales technical excellence, business development, solution strategy, and AI-first technology adoption. You will combine trusted advisory relationships with partner executives, industry-aligned solution architecture, and go-to-market leadership into a single accountable role — translating platform capabilities, AI innovation, and industry context into repeatable, outcome-driven offerings that partners can build, scale, and monetize.

While this role expands into strategic business development and co-innovation, pre-sales technical excellence remains the primary operational foundation — including technical discovery, solution demonstrations, proof-of-concept leadership, and architectural validation that accelerates partner-led customer engagements.

What You’ll Do

As a Partner Technology Architect, you will serve as the dedicated strategic counterpart for assigned partner organizations, owning the full spectrum from pre-sales technical engagement through strategic co-innovation and business growth advisory.

Partner Strategy & Business Development

Serve as the primary strategic interface for assigned partners, building trusted relationships with partner executives and practice leaders.
Lead joint business planning to align partner investments, industry focus, and go-to-market priorities across all routes to market.
Advise partners on practice growth, specialization strategy, and readiness for AI-enabled offerings.
Influence partner-sourced and partner-influenced pipeline through offer-led strategy and solution differentiation.

Pre-Sales Excellence & Solution Strategy

Lead and support technical discovery sessions, executive briefings, and solution demonstrations that articulate platform value and accelerate partner-led deal velocity.
Drive solution strategy, helping partners align offerings to high-value industry workflows and customer outcomes.
Translate platform and AI capabilities into partner-differentiated, scalable solutions at the conceptual and architectural level.
Maintain strong workflow fluency across enterprise domains including CRM, IT, Security, and Business Services.
Design and execute partner-led proofs of concept and co-demonstrations that prove business value, technical feasibility, and competitive differentiation.
Provide technical escalation support for critical partner-led opportunities, ensuring partners have access to deep expertise at key deal milestones.

AI-First Innovation & Co-Creation

Champion AI-first solution design, including intelligent workflows, automation, and agent-based use cases.
Orchestrate partner engagement with Partner Solution Architects and domain-specialist advisors (AI, CRM, Security & Risk) to accelerate solution development.
Ensure partner offerings progress from concept through validation to scalable commercialization.
Promote responsible, enterprise-ready AI adoption aligned to governance and trust standards.

Value Engineering & Orchestration

Connect solution strategy to measurable business outcomes including efficiency, growth, ROI, and time-to-value.
Support executive-level conversations with clear value narratives and outcome-based storytelling.
Coordinate across internal specialist teams to deliver a unified partner experience, not fragmented touchpoints.

Qualifications

What you need to be successful in this role:

8+ years of experience in pre-sales solution consulting, partner strategy, enterprise technology advisory, or related roles with proven success leading technical discovery, demonstrations, and partner engagements.
Proven experience working directly with partners, system integrators, hyperscalers, or technology alliances.
Strong executive presence with the ability to influence senior partner stakeholders at VP+ level.
Demonstrated ability to connect business strategy, industry context, and technology solutions into actionable partner growth plans.
Experience shaping or scaling partner practices, offerings, or go-to-market motions.
Solid understanding of enterprise platforms and workflow-based solutions at the conceptual and architectural level.
Working knowledge of AI-enabled use cases, automation patterns, and data-driven workflows.
Deep familiarity with at least one industry vertical (e.g., Financial Services, Healthcare, Manufacturing, Public Sector).
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

Preferred & Standout Experience:

Experience with ServiceNow platform and AI capabilities (Now Assist, AI Agents).
Background in management consulting, strategy advisory, or partner business development.
ServiceNow certifications (e.g., CSA, CIS, or architectural certifications).
Experience across multiple partner routes to market (C&I, MSP, Reseller, Hyperscaler, Build).
Familiarity with competitive platforms and ability to articulate ServiceNow differentiation.

What This Role Does Not Do

Perform platform configuration, development, or solution delivery.
Manage commercial contracts, pricing, or financial program management.
Replace deep technical or implementation specialist roles (leverages domain-specialist advisors and Partner Solution Architects for depth).
Own day-to-day partner relationship management (coordinates with Partner Management).

Travel for partner, customer, and organizational activities up to 50%.

FD21

For positions in this location, we offer a base pay of $134,250 - $221,550, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Director, Product Strategy EMEA Central ]]> Company Description

Job Description

This is one of the most consequential roles at ServiceNow. You will sit at the intersection of our most important enterprise customers, our field leadership, and our product organization—translating what’s happening in the field into how we build, sell, and deliver the platform. You are the connective tissue between customer reality and company strategy.

This role demands someone who can earn trust at the C-suite level on a Monday, brief a GM on roadmap trade-offs on a Tuesday, and coach a field team through a high-stakes deployment on a Wednesday. You will work across Product, Customer Success , Partner, and the BUs—orchestrating resources with a sense of urgency and a bias toward customer outcomes.

What You’ll Do:

Customer Engagement

Engage directly with C-suite executives and transformation stakeholders at our most strategically important enterprise accounts

Drive functional and domain-specific conversations that move customers from intent to action

Work with customers to define use cases and map them to a platform-level strategy—not just point solutions

Identify and escalate poor experiences before they become churn risks, and own the resolution path

Orchestrate the post-sale deployment and adoption motion for high-value customers—bringing the full weight of APEX, CEG, and our Partner ecosystem to bear on customer outcomes at scale

Field Leadership

Advise field leadership on how to sequence and prioritize across their account portfolios

Drive pipeline at scale when needed, using one-to-many approaches across large account sets

Stay closely engaged in high-momentum accounts—advising internal teams and helping sustain deal velocity through close

Surface what’s landing (and what isn’t) in the field to sharpen competitive positioning and sales plays

Enable and activate the field to orchestrate across ServiceNow’s full resource network, ensuring customers reach successful deployment and measurable outcomes

Product & Platform

In collaboration with GMs, identify high-value cross-workflow opportunities and advocate for their prioritization on the roadmap

Feed unfiltered customer and field signal into roadmap and platform evolution through a structured, repeatable framework

Orchestrate APEX product and engineering resources into customer engagements when the moment calls for it

Surface opportunities for FDE engagement and flag potential partnership and M&A signals

Contribute to the evolution of unified pricing and packaging—including the development of outcome-based pricing models informed by market feedback

In partnership with APEX Strategic Program Management and BU Leadership, drive post-acquisition GTM integration

Qualifications

10+ years in enterprise software—spanning sales, customer success, product strategy, or business development at scale

A proven track record of operating at the C-suite level with genuine credibility in digital transformation and platform conversations

Deep fluency in agentic AI, automation, and platform-led growth motions

Experience navigating complex, matrixed organizations—and getting things done across them anyway

Strong instincts for when to escalate, when to coach, and when to get out of the way

Comfort moving between strategic altitude and operational detail without losing effectiveness at either

Experience working across post-sale, product, and GTM functions—not just one of them

Willingness and ability to travel up to 50%

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Manager - Product Red Team]]> Company Description

Join us to put AI to work for people.

Job Description

ServiceNow seeks an experienced offensive security leader to build and lead the Product Red Team. This newly established function emulates real-world attacks against synthetic ServiceNow customer instances to identify vulnerabilities, misconfigurations, and design gaps before external threat actors or researchers discover them.

This role requires an operator who has led offensive security operations in high-consequence environments—covert intelligence or military settings preferred—with proven ability to establish operational standards, navigate ambiguous mission parameters, and influence cross-functional stakeholders around complex security trade-offs.

You will build upon this team's charter, engagement frameworks, and rules of engagement with other teams. You will help drive ServiceNow's product security and response posture through adversary emulation, vulnerability research, exploit development, and collaboration with other offensive and defensive teams.

Key Responsibilities

Establish Operations Objectives, Policies & Procedures

Own Product Red Team's operation objectives and engagement selection criteria in alignment with product security roadmap and risk register, CISO directives, and company priorities.
Expand upon rules of engagement, threat actor emulation standards, testing policies, and protocols.
Establish operational security procedures for covert operations, detection evasion, and incident response protocols.
Create escalation procedures and approval frameworks for high-risk engagements.
Own campaign selection processes, engagement proposal templates, and findings documentation and readout standards.

Define Engagement Framework & Success Metrics

Design and implement engagement types: vulnerability risk assessment, product security assessments, and ongoing adversarial campaigns.
Establish and report on technical and operational success metrics: kill chain coverage, remediation velocity, and detection engineering insights.
Create reporting templates—technical findings, executive briefings, engineering recommendations—that drive actionable remediation.
Define boundaries and operational testing windows in coordination with product engineering and detection engineering teams.

Lead Offensive Operations Team

Build team capability across threat actor emulation, exploit development, persistence mechanisms, supply chain security, and AI-specific attack vectors (prompt injection, model manipulation, data poisoning).
Mentor team on operational security tradecraft, documentation discipline, and risk management under ambiguous conditions.
Support team members in their time zones, spanning from US West Coast to India.

Conduct Complex Offensive Operations

Design and execute operations simulating realistic attack paths against synthetic customer instances—from initial access through persistence, lateral movement, and data staging.
Demonstrate real-world exploitability of vulnerability chains, design flaws, and configuration gaps.
Validate security controls, detection capabilities, and logging sufficiency across kill chain phases.
Identify and exploit legitimate ServiceNow features for malicious purposes ("living off the land" testing) to reveal detection gaps.
Build and operate proof-of-concept exploits and command & control channels that inform both remediation and detection priorities.

Navigate Cross-Functional Complexity

Persuade product engineering leadership through threat demonstration, remediation prioritisation, and security feature recommendations based on evidence-based risk assessment.
Coordinate with Detection Engineering and Purple Team on testing windows, alert tuning, and detection blind spots identified through campaigns.
Collaborate with Product Security leadership on engagement approval, customer data handling exceptions, and privacy/compliance trade-offs.
Advise CISO and VP leadership on emerging attack vectors—particularly AI-driven threats—and systemic product security gaps.
Manage stakeholder expectations around operational secrecy, testing windows, and capability limitations.

Drive Product Security Outcomes

Show the business impact of chained vulnerabilities through realistic exploitation scenarios and customer-relevant context.
Influence product design decisions through security architecture recommendations and validated control requirements.
Identify new vulnerabilities ahead of external researchers and bug bounty programs.
Build organisational confidence in product security posture through tested detection maturity and observed remediation effectiveness.

Qualifications

12+ years of offensive security experience, with minimum 5+ years leading offensive operations teams in mission-critical environments.
Background in leading covert offensive cyber operations in:
Intelligence communities, or
Contracted equivalent, or
Top-tier private-sector adversary emulation firms or internal teams.

Expertise in:

Threat actor emulation and MITRE ATT&CK methodologies as translated and applied to product security.
Exploit development and proof-of-concept creation.
Persistence mechanisms, detection evasion, and command & control operations in SaaS environments.
Kill chain analysis and attack path development.
Security control validation and testing under strict rules of engagement.

Proven ability to:

Operate under ambiguous mission parameters and establish doctrine.
Establish and enforce operational security discipline in high-stakes environments.
Navigate regulatory and legal constraints while maintaining operational effectiveness.
Mentor elite operators and maintain team excellence under pressure.
Brief executives on complex security risks and influence decision-making.
Product security awareness: Familiarity with SDLC integration, CI/CD pipelines, SaaS threat models, and multi-tenant architecture considerations.

Preferred Qualifications

Experience leading red teams against software products or SaaS platforms.
Background in emerging threats: AI-specific attack vectors (prompt injection, model poisoning, adversarial inputs), software supply chain security, SDLC tooling security.
Published security research or speaking engagements at tier-1 security conferences.
Experience with cloud infrastructure testing (AWS, Azure, GCP) and containerised environments.
Familiarity with enterprise customer deployment patterns and security control expectations.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Solution Architect - AI & Data]]> Company Description

Job Description

The Team

The Customer Excellence Group at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.

Solution Architect - AI & Data, Expert Services

As part of the Expert Services AI Practice, the Solution Architect - AI & Data will serve as a senior strategic and technical lead, reshaping how enterprise organizations adopt AI at the core of their operating models. This role goes beyond implementation — it bridges C-suite advisory, enterprise architecture, and organizational change to deliver lasting transformation outcomes.

The Solution Architect - AI & Data will operate at the intersection of AI strategy, solution architecture, and customer success — leading engagements from transformation vision and use-case definition through architecture design, governance, adoption, and ongoing value realization.

What you will do in this role:

AI Strategy & Transformation Advisory

Lead enterprise AI transformation engagements — from opportunity identification and business case development through to operating model design and value realization.
Advise C-suite and senior stakeholders on AI strategy, prioritization frameworks, and transformation roadmaps tailored to their industry, maturity, and risk appetite.
Facilitate discovery workshops, current-state assessments, and future-state visioning sessions to establish a shared transformation agenda.
Define AI-enabled target operating models, including process redesign, workforce impact analysis, and governance structures.

Solution Architecture & Delivery Leadership

Design end-to-end solution architectures spanning Now Assist, AI Agents, Agentic workflows, AI Control Tower, RAG, knowledge graphs, and enterprise integrations (A2A, MCP).
Lead scoping and solutioning for complex, multi-workload AI engagements — ensuring architectural integrity, scalability, and alignment to customer outcomes.
Provide hands-on architecture leadership during pilot and early-phase delivery, establishing patterns and standards for broader team execution.
Develop reusable practice IP: reference architectures, deployment patterns, transformation playbooks, and verticalized use-case catalogs.
Architect enterprise data catalog strategies using platforms defining target-state designs that align metadata management, data lineage, and governance structures to broader AI and business objectives.
Define integration patterns and architectural standards for connecting data catalog solutions across heterogeneous enterprise environments — cloud platforms, data warehouses, BI layers, and ServiceNow workflows.

Data Architecture & Catalog Strategy

Lead the architectural design of enterprise data catalog programs — defining scope, platform selection criteria, governance operating models, and phased adoption roadmaps.
Advise on the strategic application of knowledge graph concepts, semantic technologies, and ontological frameworks (RDF, SPARQL) to enterprise data and AI use cases.
Shape data architecture principles and standards that underpin AI readiness — including data lineage, metadata quality, classification taxonomies, and access governance.
Translate complex data architecture requirements into clear, actionable designs that can be executed by delivery and technical teams.
Define success metrics and maturity benchmarks for data catalog programs, enabling customers to track progress and demonstrate value to executive stakeholders.

AI Governance, Risk & Responsible AI

Define and embed AI governance frameworks covering data stewardship, model risk, bias controls, audit trails, and compliance postures.
Support customers in operationalize responsible AI practices aligned to regulatory requirements and internal policies.
Establish data governance frameworks that position metadata management, data stewardship, and knowledge graph capabilities as foundational trust layers for enterprise AI programs.
Guide customers in regulated industries on aligning data catalog and governance architectures to compliance and regulatory obligations, embedding controls into the design rather than as an afterthought.
Partner with AI Control Tower to establish monitoring, observability, and continuous optimization capabilities post-deployment.

Adoption, Enablement & Change Management

Lead AI adoption strategies including readiness assessments, stakeholder engagement plans, AI literacy programmers, and change communications.
Define adoption KPIs and value realization metrics; track and report outcomes; provide consultative guidance for continuous optimization and expansion.
Coach customer teams to build internal AI capability, reducing dependency and accelerating long-term self-sufficiency.
Monitor adoption, usage, and value realization metrics post-deployment; provide recommendations for risk mitigation and growth.

Practice Development & Thought Leadership

Collaborate cross-functionally with Sales, Solution Consulting, Customer Success, Platform, and Product teams to embed AI advisory across the customer lifecycle.
Build and maintain industry-specific AI advisory playbooks and frameworks — verticalized use-case catalogs, value models, governance templates, and deployment patterns — to support scalable, repeatable delivery.
Act as a thought-leader internally and externally: contribute to white papers, points-of-view, reference architectures, best-practice guides, and represent the organization at AI forums and customer briefings.
Support pre-sales by qualifying opportunities, shaping proposals, and presenting transformation vision to executive buyers.

Qualifications

To be successful in this role, you will have

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
10+ years of experience in management consulting, enterprise architecture, or a senior technology advisory role, with a demonstrated focus on Artificial Intelligence, Machine Learning, or digital transformation at enterprise scale.
ServiceNow domain knowledge, including: Now Assist and Generative AI Skills / Skill Kit, AI Agents and Agentic workflows, AI Control Tower, Retrieval-Augmented Generation (RAG), Knowledge Graphs, Agent-to-Agent (A2A), and Model Context Protocol (MCP).
Proven track record designing and managing complex, multi-stakeholder AI or digital-transformation engagements — including use-case definition, business case development, integration, data strategy, governance, and operational adoption.
Strong understanding of enterprise data architecture, data quality, knowledge management, integrations, and compliance and regulatory frameworks.
Demonstrated ability to architect enterprise data catalog and metadata management strategies, with knowledge of platforms.
Excellent communication and interpersonal skills — ability to articulate technical and business value to C-level executives, align stakeholders, and influence strategic decision-making.
Experience working in fast-paced, dynamic environments with capability to manage ambiguity and tailor consulting deliverables to different customer maturity levels, from early adopters to AI-ready enterprises.
Working knowledge of knowledge graph principles, semantic technologies, and standards (RDF, SPARQL) as applied to enterprise data architecture.
Broad familiarity with the ServiceNow platform and modules (ITSM, CSM, FSM, HRSD, App Engine), ideally including implementation or architecture experience. ServiceNow certifications (Certified System Administrator, Certified Implementation Specialist, Certified Technical Architect) are desirable.
AI/ML certifications (e.g. AWS Machine Learning Specialty, Google Professional Machine Learning Engineer, or equivalent) are desirable.
Background in one or more target industries — Financial Services, Healthcare, Public Sector, Manufacturing, or Retail — is highly desirable.

For positions in this location, we offer a base pay of $173,200- $270,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Solution Architect - AI & Data]]> Company Description

Job Description

The Team

Solution Architect - AI & Data, Expert Services

What you will do in this role:

AI Strategy & Transformation Advisory

Lead enterprise AI transformation engagements — from opportunity identification and business case development through to operating model design and value realization.
Advise C-suite and senior stakeholders on AI strategy, prioritization frameworks, and transformation roadmaps tailored to their industry, maturity, and risk appetite.
Facilitate discovery workshops, current-state assessments, and future-state visioning sessions to establish a shared transformation agenda.
Define AI-enabled target operating models, including process redesign, workforce impact analysis, and governance structures.

Solution Architecture & Delivery Leadership

Design end-to-end solution architectures spanning Now Assist, AI Agents, Agentic workflows, AI Control Tower, RAG, knowledge graphs, and enterprise integrations (A2A, MCP).
Lead scoping and solutioning for complex, multi-workload AI engagements — ensuring architectural integrity, scalability, and alignment to customer outcomes.
Provide hands-on architecture leadership during pilot and early-phase delivery, establishing patterns and standards for broader team execution.
Develop reusable practice IP: reference architectures, deployment patterns, transformation playbooks, and verticalized use-case catalogs.
Architect enterprise data catalog strategies using platforms defining target-state designs that align metadata management, data lineage, and governance structures to broader AI and business objectives.
Define integration patterns and architectural standards for connecting data catalog solutions across heterogeneous enterprise environments — cloud platforms, data warehouses, BI layers, and ServiceNow workflows.

Data Architecture & Catalog Strategy

Lead the architectural design of enterprise data catalog programs — defining scope, platform selection criteria, governance operating models, and phased adoption roadmaps.
Advise on the strategic application of knowledge graph concepts, semantic technologies, and ontological frameworks (RDF, SPARQL) to enterprise data and AI use cases.
Shape data architecture principles and standards that underpin AI readiness — including data lineage, metadata quality, classification taxonomies, and access governance.
Translate complex data architecture requirements into clear, actionable designs that can be executed by delivery and technical teams.
Define success metrics and maturity benchmarks for data catalog programs, enabling customers to track progress and demonstrate value to executive stakeholders.

AI Governance, Risk & Responsible AI

Define and embed AI governance frameworks covering data stewardship, model risk, bias controls, audit trails, and compliance postures.
Support customers in operationalize responsible AI practices aligned to regulatory requirements and internal policies.
Establish data governance frameworks that position metadata management, data stewardship, and knowledge graph capabilities as foundational trust layers for enterprise AI programs.
Guide customers in regulated industries on aligning data catalog and governance architectures to compliance and regulatory obligations, embedding controls into the design rather than as an afterthought.
Partner with AI Control Tower to establish monitoring, observability, and continuous optimization capabilities post-deployment.

Adoption, Enablement & Change Management

Lead AI adoption strategies including readiness assessments, stakeholder engagement plans, AI literacy programmers, and change communications.
Define adoption KPIs and value realization metrics; track and report outcomes; provide consultative guidance for continuous optimization and expansion.
Coach customer teams to build internal AI capability, reducing dependency and accelerating long-term self-sufficiency.
Monitor adoption, usage, and value realization metrics post-deployment; provide recommendations for risk mitigation and growth.

Practice Development & Thought Leadership

Collaborate cross-functionally with Sales, Solution Consulting, Customer Success, Platform, and Product teams to embed AI advisory across the customer lifecycle.
Build and maintain industry-specific AI advisory playbooks and frameworks — verticalized use-case catalogs, value models, governance templates, and deployment patterns — to support scalable, repeatable delivery.
Act as a thought-leader internally and externally: contribute to white papers, points-of-view, reference architectures, best-practice guides, and represent the organization at AI forums and customer briefings.
Support pre-sales by qualifying opportunities, shaping proposals, and presenting transformation vision to executive buyers.

Qualifications

To be successful in this role, you will have

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
10+ years of experience in management consulting, enterprise architecture, or a senior technology advisory role, with a demonstrated focus on Artificial Intelligence, Machine Learning, or digital transformation at enterprise scale.
ServiceNow domain knowledge, including: Now Assist and Generative AI Skills / Skill Kit, AI Agents and Agentic workflows, AI Control Tower, Retrieval-Augmented Generation (RAG), Knowledge Graphs, Agent-to-Agent (A2A), and Model Context Protocol (MCP).
Proven track record designing and managing complex, multi-stakeholder AI or digital-transformation engagements — including use-case definition, business case development, integration, data strategy, governance, and operational adoption.
Strong understanding of enterprise data architecture, data quality, knowledge management, integrations, and compliance and regulatory frameworks.
Demonstrated ability to architect enterprise data catalog and metadata management strategies, with knowledge of platforms.
Excellent communication and interpersonal skills — ability to articulate technical and business value to C-level executives, align stakeholders, and influence strategic decision-making.
Experience working in fast-paced, dynamic environments with capability to manage ambiguity and tailor consulting deliverables to different customer maturity levels, from early adopters to AI-ready enterprises.
Working knowledge of knowledge graph principles, semantic technologies, and standards (RDF, SPARQL) as applied to enterprise data architecture.
Broad familiarity with the ServiceNow platform and modules (ITSM, CSM, FSM, HRSD, App Engine), ideally including implementation or architecture experience. ServiceNow certifications (Certified System Administrator, Certified Implementation Specialist, Certified Technical Architect) are desirable.
AI/ML certifications (e.g. AWS Machine Learning Specialty, Google Professional Machine Learning Engineer, or equivalent) are desirable.
Background in one or more target industries — Financial Services, Healthcare, Public Sector, Manufacturing, or Retail — is highly desirable.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Solution Architect - AI & Data]]> Company Description

Job Description

The Team

Solution Architect - AI & Data, Expert Services

What you will do in this role:

AI Strategy & Transformation Advisory

Lead enterprise AI transformation engagements — from opportunity identification and business case development through to operating model design and value realization.
Advise C-suite and senior stakeholders on AI strategy, prioritization frameworks, and transformation roadmaps tailored to their industry, maturity, and risk appetite.
Facilitate discovery workshops, current-state assessments, and future-state visioning sessions to establish a shared transformation agenda.
Define AI-enabled target operating models, including process redesign, workforce impact analysis, and governance structures.

Solution Architecture & Delivery Leadership

Design end-to-end solution architectures spanning Now Assist, AI Agents, Agentic workflows, AI Control Tower, RAG, knowledge graphs, and enterprise integrations (A2A, MCP).
Lead scoping and solutioning for complex, multi-workload AI engagements — ensuring architectural integrity, scalability, and alignment to customer outcomes.
Provide hands-on architecture leadership during pilot and early-phase delivery, establishing patterns and standards for broader team execution.
Develop reusable practice IP: reference architectures, deployment patterns, transformation playbooks, and verticalized use-case catalogs.
Architect enterprise data catalog strategies using platforms defining target-state designs that align metadata management, data lineage, and governance structures to broader AI and business objectives.
Define integration patterns and architectural standards for connecting data catalog solutions across heterogeneous enterprise environments — cloud platforms, data warehouses, BI layers, and ServiceNow workflows.

Data Architecture & Catalog Strategy

Lead the architectural design of enterprise data catalog programs — defining scope, platform selection criteria, governance operating models, and phased adoption roadmaps.
Advise on the strategic application of knowledge graph concepts, semantic technologies, and ontological frameworks (RDF, SPARQL) to enterprise data and AI use cases.
Shape data architecture principles and standards that underpin AI readiness — including data lineage, metadata quality, classification taxonomies, and access governance.
Translate complex data architecture requirements into clear, actionable designs that can be executed by delivery and technical teams.
Define success metrics and maturity benchmarks for data catalog programs, enabling customers to track progress and demonstrate value to executive stakeholders.

AI Governance, Risk & Responsible AI

Define and embed AI governance frameworks covering data stewardship, model risk, bias controls, audit trails, and compliance postures.
Support customers in operationalize responsible AI practices aligned to regulatory requirements and internal policies.
Establish data governance frameworks that position metadata management, data stewardship, and knowledge graph capabilities as foundational trust layers for enterprise AI programs.
Guide customers in regulated industries on aligning data catalog and governance architectures to compliance and regulatory obligations, embedding controls into the design rather than as an afterthought.
Partner with AI Control Tower to establish monitoring, observability, and continuous optimization capabilities post-deployment.

Adoption, Enablement & Change Management

Lead AI adoption strategies including readiness assessments, stakeholder engagement plans, AI literacy programmers, and change communications.
Define adoption KPIs and value realization metrics; track and report outcomes; provide consultative guidance for continuous optimization and expansion.
Coach customer teams to build internal AI capability, reducing dependency and accelerating long-term self-sufficiency.
Monitor adoption, usage, and value realization metrics post-deployment; provide recommendations for risk mitigation and growth.

Practice Development & Thought Leadership

Collaborate cross-functionally with Sales, Solution Consulting, Customer Success, Platform, and Product teams to embed AI advisory across the customer lifecycle.
Build and maintain industry-specific AI advisory playbooks and frameworks — verticalized use-case catalogs, value models, governance templates, and deployment patterns — to support scalable, repeatable delivery.
Act as a thought-leader internally and externally: contribute to white papers, points-of-view, reference architectures, best-practice guides, and represent the organization at AI forums and customer briefings.
Support pre-sales by qualifying opportunities, shaping proposals, and presenting transformation vision to executive buyers.

Qualifications

To be successful in this role, you will have

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
10+ years of experience in management consulting, enterprise architecture, or a senior technology advisory role, with a demonstrated focus on Artificial Intelligence, Machine Learning, or digital transformation at enterprise scale.
ServiceNow domain knowledge, including: Now Assist and Generative AI Skills / Skill Kit, AI Agents and Agentic workflows, AI Control Tower, Retrieval-Augmented Generation (RAG), Knowledge Graphs, Agent-to-Agent (A2A), and Model Context Protocol (MCP).
Proven track record designing and managing complex, multi-stakeholder AI or digital-transformation engagements — including use-case definition, business case development, integration, data strategy, governance, and operational adoption.
Strong understanding of enterprise data architecture, data quality, knowledge management, integrations, and compliance and regulatory frameworks.
Demonstrated ability to architect enterprise data catalog and metadata management strategies, with knowledge of platforms.
Excellent communication and interpersonal skills — ability to articulate technical and business value to C-level executives, align stakeholders, and influence strategic decision-making.
Experience working in fast-paced, dynamic environments with capability to manage ambiguity and tailor consulting deliverables to different customer maturity levels, from early adopters to AI-ready enterprises.
Working knowledge of knowledge graph principles, semantic technologies, and standards (RDF, SPARQL) as applied to enterprise data architecture.
Broad familiarity with the ServiceNow platform and modules (ITSM, CSM, FSM, HRSD, App Engine), ideally including implementation or architecture experience. ServiceNow certifications (Certified System Administrator, Certified Implementation Specialist, Certified Technical Architect) are desirable.
AI/ML certifications (e.g. AWS Machine Learning Specialty, Google Professional Machine Learning Engineer, or equivalent) are desirable.
Background in one or more target industries — Financial Services, Healthcare, Public Sector, Manufacturing, or Retail — is highly desirable.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Staff Machine Learning Engineer (Java + LLM)]]> Company Description

Job Description

What you get to do in this role:

The Advanced Technology Group (ATG) at ServiceNow is a customer-focused innovation group building intelligent software and smart user experiences using existing and latest advanced technologies to enable end-to-end, industry-leading work experiences for customers. We are a group of researchers, applied scientists, engineers, and product managers with a dual mission. We build and evolve the AI platform, and partner with teams to build products and end-to-end AI-powered work experiences. In equal measure, we lay the foundations, research, experiment, and de-risk AI technologies that unlock new work experiences in the future.

You will play a major part in building AI and Machine Learning (ML) solutions that transform the user experience and workflow efficiency of enterprise services. Traditional analytical tools tend to require a technically knowledgeable user to produce even simple results. We are taking a completely fresh approach with the expectation that any user, regardless of technical knowledge, can use the AI/ML solutions we develop to operate the services in the enterprise setting in a thoughtful and scalable manner. We are just getting started with our early-adopter customers and we need your help in building and making available an amazing range of solutions to our 5k+ enterprise customers around the world.

Build the best cloud-based AI/ML solutions to power intelligent enterprise services
Collaborate daily with a team of like-minded developers, product managers and quality engineers to produce quality software
Work with product owners to understand detailed requirements and own your code from design, implementation, testing and delivery of high-quality solutions to our users

Qualifications

To be successful in this role you have:

Expertise in Java or Python, OOP, Design Patterns, time and space-efficient algorithms
Experience building new products that use challenging algorithms
Expertise in coding efficient, object-oriented, modularized and quality software
Knowledge of core AI/ML techniques and algorithms
Knowledge of unit testing, profiling, and code tuning

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Director, Product Strategy EMEA South ]]> Company Description

Job Description

This role demands someone who can earn trust at the C-suite level on a Monday, brief a GM on roadmap trade-offs on a Tuesday, and coach a field team through a high-stakes deployment on a Wednesday. You will work across Product , Customer Success, Partner, and the BUs—orchestrating resources with a sense of urgency and a bias toward customer outcomes.

What You’ll Do:

Customer Engagement

Engage directly with C-suite executives and transformation stakeholders at our most strategically important enterprise accounts

Drive functional and domain-specific conversations that move customers from intent to action

Work with customers to define use cases and map them to a platform-level strategy—not just point solutions

Identify and escalate poor experiences before they become churn risks, and own the resolution path

Orchestrate the post-sale deployment and adoption motion for high-value customers—bringing the full weight of APEX, CEG, and our Partner ecosystem to bear on customer outcomes at scale

Field Leadership

Advise field leadership on how to sequence and prioritize across their account portfolios

Drive pipeline at scale when needed, using one-to-many approaches across large account sets

Stay closely engaged in high-momentum accounts—advising internal teams and helping sustain deal velocity through close

Surface what’s landing (and what isn’t) in the field to sharpen competitive positioning and sales plays

Enable and activate the field to orchestrate across ServiceNow’s full resource network, ensuring customers reach successful deployment and measurable outcomes

Product & Platform

In collaboration with GMs, identify high-value cross-workflow opportunities and advocate for their prioritization on the roadmap

Feed unfiltered customer and field signal into roadmap and platform evolution through a structured, repeatable framework

Orchestrate APEX product and engineering resources into customer engagements when the moment calls for it

Surface opportunities for FDE engagement and flag potential partnership and M&A signals

Contribute to the evolution of unified pricing and packaging—including the development of outcome-based pricing models informed by market feedback

In partnership with APEX Strategic Program Management and BU Leadership, drive post-acquisition GTM integration

Qualifications

10+ years in enterprise software—spanning sales, customer success, product strategy, or business development at scale

A proven track record of operating at the C-suite level with genuine credibility in digital transformation and platform conversations

Deep fluency in agentic AI, automation, and platform-led growth motions

Experience navigating complex, matrixed organizations—and getting things done across them anyway

Strong instincts for when to escalate, when to coach, and when to get out of the way

Comfort moving between strategic altitude and operational detail without losing effectiveness at either

Experience working across post-sale, product, and GTM functions—not just one of them

Willingness and ability to travel up to 50%

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Partner Manager]]> Company Description

Join us to put AI to work for people.

Job Description

The Partner Manager owns the health, performance, and strategy of the assigned partners within their territory, with a focus on pipeline development, market expansion, and sales execution. This role translates partner strategy into measurable business outcomes by aligning ServiceNow priorities with field and partner execution.

Working closely with Field Sales, Partners, Marketing, Enablement, Sales Operations, and Technical Partner Advisors (TPAs), the Partner Manager drives co-sell motions, identifies new buying centers, expands into new markets and net new logos, and ensures partners deliver successful customer engagements. This role is not solution- or product-specific and focuses on partner growth, sales effectiveness, and scalable execution across ServiceNow Routes to Market.

What You Get to Do in This Role

Own end-to-end partner lifecycle management, including strategic partner planning and GTM business plans to drive sales pipeline and growth
Drive partner pipeline development, inspection, and assist with deal progression in partnership with field sales
Work with partners to generate new business in existing accounts, new markets, and net new logos while ensuring partners deliver successful projects
Develop joint GTM plans with Marketing to drive co-sell and demand generation leading to pipeline and revenue
Advise partners on market, geographic, and route-to-market expansion, including identification of new buying centers and customer sales motions
Collaborate with Technical Partner Advisors (TPAs) and the to align sales plays to Routes to Market and guide partners on how to sell ServiceNow
Conduct quarterly and bi-annual business reviews, governance forums, and milestone tracking
Coach and enable partners both remotely and face-to-face, building senior-level relationships and managing partner risk
Track performance metrics, readiness indicators, and reduce friction by escalating risks as needed

Success Measures

Partner pipeline growth, and revenue contribution
Expansion into new markets, buying centers, and net new logos
Consistency of partner execution, governance, and project delivery
Field and stakeholder satisfaction
Partner maturity, scalability, and enablement effectiveness

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.5–10+ years in partner management, alliances, or ecosystem roles
5 - 10+ years in partner management, alliances, or ecosystem roles
Strong understanding of partner-led and co-sell sales motions
Experience developing and executing GTM strategies through partner ecosystems
Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, or analyzing AI-driven insights
Ability to influence and operate in a matrixed organization
Executive communication and relationship management skills
Comfort operating in ambiguity with a bias toward action
This role strengthens partner-led growth by ensuring partners are equipped to generate pipeline, expand into new markets, and execute effective sales motions. Through strategic partner planning, joint GTM execution, and close collaboration with TPAs and field sales, the Partner Manager translates strategy into consistent, scalable outcomes that drive ServiceNow revenue growth.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Customer Success Executive]]> Company Description

Job Description

The Customer Success Executive is accountable for the strategic leadership and execution of post-sales adoption and success activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.

As a trusted advisor, you’ll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow’s teams and strategic partners.

What You Get to Do in This Role:

Drive Post-Sales Success: Own and lead the customer’s post-sales transformation, aligning ServiceNow’s offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes.
Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success.
Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization.
Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIs—adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities.
Foster Strategic Alignment: Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success.
Advocate for Innovation and Continuous Learning: As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team.
Set Success Metrics and Milestones: Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized.

Qualifications

The ideal candidate will have extensive experience leading large-scale digital business transformations, acting as a trusted advisor to both internal and C-level customer executives. You will be an expert in governance, strategy, value alignment and execution across cross-functional teams and have a track record of delivering scalable, repeatable success. Your passion for driving customer success at an enterprise scale and your ability to work in complex, dynamic environments will be key to your success in this role.

To be successful in this role, you will need:

AI driven: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Educational Background: BA/BS or equivalent required, Master’s degree preferred.
Experience: A minimum of 15 years in a management consulting or leadership role at a top-tier consulting firm, program director, or similar positions focused on technology-enabled business transformation (Digital/SaaS/Enterprise Software).
Transformational Leadership Expertise: Demonstrated success in running large-scale, strategic accounts transformation and exceeding business objectives. Proven track record in building and leading high-performing Customer Success or Consulting teams.
Business Acumen: Strong experience in identifying and solving complex business problems and aligning solutions with customer business objectives.
Cross-Functional Leadership: A history of working across multiple functions and driving alignment in large, matrixed environments.
C-Level Relationships: Strong experience building relationships with C-level business leaders, including within some of the world’s largest enterprises.
Adaptability: Ability to thrive in rapidly changing environments, adapting strategies to new challenges and opportunities.
Execution Focus: Ability to create repeatable processes for scalable execution while maintaining a hands-on approach to ensure critical tasks are completed efficiently.
Collaboration and Communication: Excellent communicator and influencer, with the ability to work effectively across a global organization and foster collaboration at all levels.
Customer Focus: Deep understanding of customer needs, challenges, and motivations, with a keen ability to address concerns and ensure satisfaction.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Customer Success Executive]]> Company Description

Job Description

As a trusted advisor, you’ll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow’s teams and strategic partners.

What You Get to Do in This Role:

Drive Post-Sales Success: Own and lead the customer’s post-sales transformation, aligning ServiceNow’s offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes.
Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success.
Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization.
Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIs—adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities.
Foster Strategic Alignment: Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success.
Advocate for Innovation and Continuous Learning: As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team.
Set Success Metrics and Milestones: Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized.

Qualifications

The ideal candidate will have extensive experience leading large-scale digital business transformations, acting as a trusted advisor to both internal and C-level customer executives. You will be an expert in governance, strategy, value alignment and execution across cross-functional teams and have a track record of delivering scalable, repeatable success. Your passion for driving customer success at an enterprise scale and your ability to work in complex, dynamic environments will be key to your success in this role.

To be successful in this role, you will need:

AI driven: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Educational Background: BA/BS or equivalent required, Master’s degree preferred.
Experience: A minimum of 15 years in a management consulting or leadership role at a top-tier consulting firm, program director, or similar positions focused on technology-enabled business transformation (Digital/SaaS/Enterprise Software).
Transformational Leadership Expertise: Demonstrated success in running large-scale, strategic accounts transformation and exceeding business objectives. Proven track record in building and leading high-performing Customer Success or Consulting teams.
Business Acumen: Strong experience in identifying and solving complex business problems and aligning solutions with customer business objectives.
Cross-Functional Leadership: A history of working across multiple functions and driving alignment in large, matrixed environments.
C-Level Relationships: Strong experience building relationships with C-level business leaders, including within some of the world’s largest enterprises.
Adaptability: Ability to thrive in rapidly changing environments, adapting strategies to new challenges and opportunities.
Execution Focus: Ability to create repeatable processes for scalable execution while maintaining a hands-on approach to ensure critical tasks are completed efficiently.
Collaboration and Communication: Excellent communicator and influencer, with the ability to work effectively across a global organization and foster collaboration at all levels.
Customer Focus: Deep understanding of customer needs, challenges, and motivations, with a keen ability to address concerns and ensure satisfaction.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Product Success Analyst Intern]]> Company Description

Job Description

Job Description

What you get to do in this role:

Be a core part of a new team we are building in Orlando. The role of the Technical Accelerator Consultant (Intern) is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers’ time-to-value.

The Technical Accelerator Consultant (Intern) supports the functional and technical experts in customer engagements. The role is to assist the team in helping customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased. You will learn ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

The ideal candidate is interested in ServiceNow development and wants to help our client base with their digital transformation capabilities.

Assist in preparing for the delivery of one or more offerings from our portfolio of Impact accelerators to our customers remotely

Assist with the development of new offerings for our Technical Accelerators portfolio.

Assist in preparing client-facing and internal deliverables that are technology-related

Assist with the coordination of customer meetings

Monitor internal processes and assist with the identification of process improvement opportunities

Understands business and technical problems addressed by the Impact product (security, upgrades, etc.)

Develop and maintain strong working relationships with Impact staff and TAS members

Qualifications

Qualifications

To be successful in this role you have:

0 -1 years' experience as part of a professional services organization; or equivalent education/experience.

Preferred education - (Bachelors or Masters) in Computer Science, STEM related field. AI/ML course work is an additional bonus.

Passion and curiosity about technology, and a relentless hunger for learning.

Loves to win as a team and work efficiently in a collaborative environment.

Excellent written, verbal communication, and presentation skills with the ability to clearly articulate solutions to complex technical problems.

A desire to contribute to our best place to work where everyone can be their best self and feel an amazing sense of belonging.

Strong personal commitment to quality and customer satisfaction

Have a hungry and humble mindset; and proactively seek help when challenges arise.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Customer Success Manager]]> Company Description

会社概要

すべての始まりは2004年、カリフォルニア州の陽光あふれるサンディエゴで始まりました。革新的なエンジニアであるフレッド・ラディが、働き方を変革できる可能性を見出したのです。

それから今日まで、ServiceNowはグローバル市場のリーダーとして、革新的なAI強化テクノロジーを8,100社以上のお客様に提供し、その中にはFortune 500に選ばれた企業が85％程含まれています。

当社のインテリジェントなクラウドベースプラットフォームは、人・システム・プロセスをシームレスにつなぎ、組織がよりスマートで迅速、そして優れた働き方を実現できるよう支援します。

しかし、これは私たちの旅の始まりに過ぎません。世界をより良く働ける場所にするという目的を追求する私たちと共に歩みませんか？

Job Description

職務内容

Impact GuidedのCSMは、複数の顧客を担当し、効率的かつスケーラブルな方法で顧客のビジネス成果達成を支援します。ServiceNow製品の採用と活用を促進し、顧客が最大限の価値を得られるよう、標準化されたガイドやベストプラクティスを提供します。また、顧客からの技術的な相談に対する一次窓口として、基本的な技術的知識を活かし、適切な対応や社内連携を行います。

具体的な業務内容：

複数の顧客を同時に担当し、共通課題に対する標準化されたソリューションを提供

顧客のビジネス目標を理解し、成果達成に向けたアクションを計画・実行

製品の利用状況をモニタリングし、最新バージョンへの移行や技術的健全性を維持

顧客の状況に応じたガイドやコンテンツを活用し、利活用率と利用範囲を拡大

成功事例やベストプラクティスを共有し、顧客の価値最大化を支援

顧客との信頼関係を維持しながら、技術的な質問や課題を適切に把握し、迅速な解決に向けた調整を実施。必要に応じて社内の専門チームと連携し、円滑なエスカレーションを推進。

社内チームと連携し、スケーラブルなデリバリーを実現

Qualifications

応募資格

顧客向けプロフェッショナルサービスまたはカスタマーサクセス領域での7年以上の経験

プリセールス活動における顧客提案や技術的デモンストレーションの経験を活かし、顧客の課題解決や価値訴求などポストセールスに新たに挑戦したい方

複数顧客を同時に管理し、効率的にサービスを提供できる能力

AIを業務プロセスや意思決定に統合する方法を考え、活用した経験（AIツールの利用、ワークフロー自動化、AI分析の活用など）

基本的な技術的知識（クラウド、ITサービス管理、ワークフロー自動化など）を活かし、顧客の技術的相談に対応できるスキル

グローバルクラウドベンダーのSaaSソリューションにおける販売、導入、展開、拡張、運用の各フェーズでの技術的支援経験
－顧客のビジネス要件を理解し、SaaS製品の適切な構成・設定を提案
－導入プロジェクトにおける技術的リード、データ移行や統合のサポート
－運用フェーズでのパフォーマンス最適化、アップグレード対応、利用促進施策
－顧客の利用状況分析に基づく拡張提案や新機能の活用支援
－ SaaS特有のセキュリティ、ガバナンス、ID管理、API連携に関する知識と実務経験

営業、サービス、マーケティング、サポートといった業務プロセスや、それを支えるビジネスアプリケーション、さらに業務効率化のための自動化技術に関する理解

複数の顧客環境における標準化されたベストプラクティスの適用とスケーラブルな支援スキル

課題解決に向けた分析スキル

チームで協働する経験

ServiceNow認定資格をお持ちの方は歓迎

日本語に堪能であること

日本国内での就労が認められていること

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Tax Analyst – US Indirect Tax]]> Company Description

Join us to put AI to work for people.

Job Description

Role Overview

We are seeking a highly motivated and detail-oriented Senior Tax Analyst to support US indirect tax compliance, audit, and reporting activities. This role will play a critical part in managing sales & use tax compliance, month-end close processes, and supporting tax audits, while collaborating closely with global tax, finance, and accounting teams.

Key Responsibilities

1. US Indirect Tax Compliance

Prepare and review US sales and use tax returns (monthly/quarterly/annual) across multiple jurisdictions
Manage tax data extraction, reconciliation, and validation from ERP systems
Ensure timely and accurate filing of returns and payments
Maintain tax calendars and compliance trackers
Support reconciliation of tax accounts and variance analysis

2. Month-End / Book Close Support

Perform month-end accruals and journal entries related to indirect taxes
Reconcile tax-related GL accounts (sales tax payable, accruals, etc.)
Support financial reporting and ensure compliance with accounting policies
Partner with accounting teams during close cycles to resolve discrepancies

3. Tax Audits & Notices

Support US state and local tax audits, including data gathering, documentation, and responses
Track audit progress and maintain audit logs
Assist in responding to tax authority notices, queries, and assessments
Collaborate with external advisors where required

4. Process Improvement & Automation

Identify opportunities to streamline compliance processes and improve controls
Support implementation or enhancement of tax technology tools (e.g., OneSource, Avalara, Alteryx, Claude etc.)
Develop and maintain SOPs and process documentation

5. Cross-Functional Collaboration

Partner with Tax, Accounting, IT, and Business teams to ensure accurate tax treatment
Provide tax support for business transactions and new initiatives
Assist in tax research on indirect tax matters as needed

Qualifications

Qualifications & Experience

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Bachelor’s degree in Commerce, Finance, Accounting, CA/CPA (preferred but not mandatory)
4–7 years of experience in US indirect tax (sales & use tax)
Prior experience in shared services / global capability center / Big 4 / multinational environment preferred

Skills & Competencies

Strong understanding of US sales & use tax rules and compliance requirements
Experience with ERP systems (SAP, Oracle, etc.) and tax engines (OneSource, Vertex, Avalara) is a plus
Advanced Excel skills (pivot tables, lookups, data reconciliation)
Strong analytical, problem-solving, and attention to detail
Ability to manage multiple deadlines and stakeholders
Good communication skills (written & verbal) with global teams

Preferred Skills (Nice to Have)

Exposure to tax automation / analytics tools (Alteryx, Power BI)
Experience working on tax audits and controversy

Basic understanding of US GAAP related to indirect tax accounting

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Staff FinOps AI Governance Lead]]> Company Description

Join us to put AI to work for people.

Job Description

Team

Join FinOps Governance team that is part of the Global Cloud Services organization.

You’ll apply your expertise in AI cost management and data-driven optimization to lead programs that bring accountability and control to ServiceNow’s AI investments. Working closely with engineering teams building AI-powered skills and experiences, cloud finance leadership, and provider relationships with Azure, AWS, GCP, Anthropic and OpenAI, you’ll be the connective tissue between technical usage and financial discipline.

About the role

We are looking for a Staff FinOps AI Governance Lead to drive financial accountability and optimization across ServiceNow’s AI spend. This senior individual contributor role combines deep AI infrastructure literacy, data-driven governance, and cross-functional program leadership to ensure our AI investments are managed with the same rigor as our cloud infrastructure. The ideal candidate understands the economics of LLMs as well as they understand engineering and will thrive operating independently while engaging VP-level stakeholders with confidence and clarity.

What you get to do in this role:

Define, track, and systematically review AI cost and usage KPIs; identify anomalies and outliers that signal potential waste, misuse, or optimization opportunities.
Design and operate an anomaly detection framework to surface suspiciously high AI usage across models and skill teams, and engage engineering collaboratively to investigate and remediate.
Quantify, prioritize, and propose cost optimization opportunities—evaluating levers such as PTU vs. pay-as-you-go trade-offs, model tiering, context reduction, and caching—and drive them to measurable outcomes.
Design preventive governance controls so that cost anomalies and overruns, once identified, are systematically prevented from recurring.
Define and implement AI spend guardrails in coordination with cloud and LLM providers: set up budgets, configure alerts, manage commitment structures, and ensure contractual rate accuracy.
Coordinate the AI FinOps governance program across engineering, finance, and cloud provider relationships—maintaining a clear operating model with documented standards and a regular review cadence.
Prepare and deliver VP-level reporting and presentations on AI cost trends, optimization progress, and forward-looking forecasts, translating technical data into clear financial narratives.
Operate as a self-starter and self-sufficient program owner: define scope, manage stakeholders, and drive workstreams to completion with minimal direction.

Qualifications

To be successful in this role you have:

Strong working knowledge of LLM pricing models, multi-cloud AI services (AWS Bedrock, Azure OpenAI, GCP Vertex AI), and AI cost optimization levers.
Proficiency in data analysis using SQL and/or Python to build KPI frameworks, identify usage anomalies, and communicate findings through data visualization.
Hands-on experience with multi-cloud cost governance across AWS, Azure, and GCP, including budget management, alerting, tagging, and billing API familiarity.
Proven cross-functional collaboration skills with engineering teams—ability to communicate cost impact, influence technical decisions, and drive efficiency improvements.
Outstanding communication and executive presentation skills; comfortable preparing and delivering briefings to VP-level audiences on complex technical and financial topics.
Self-directed and highly organized, with the ability to manage multiple concurrent workstreams independently in a fast-paced environment.
Bachelor’s degree in a quantitative field (Computer Science, Engineering, Finance, Mathematics, or related).

Nice to have:

Experience with AI optimization techniques: model routing strategies, prompt engineering, context length management, batch inference, and caching.
Familiarity with provider-level budget and commitment tools: Azure Cost Management, AWS Budgets, GCP Billing controls, and provider credit management.
Understanding of agentic AI cost patterns including per-agent token attribution, multi-agent cost multiplication, and RAG workflow cost implications.
Experience with GenAI gateway or LLM proxy platforms for token metering, rate limiting, and cost attribution.
Prior involvement with FinOps Foundation working groups or industry communities on AI cost management standards.

JV20

For positions in this location, we offer a base pay of $176,100 - $308,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Staff AI Engineer - Conversational & Agentic AI]]> Company Description

Join us to put AI to work for people.

Job Description

About the Team

The Agentic Engineering organization at ServiceNow is the customer-obsessed engineering group that builds a conversational AI experience that turns enterprise intent into completed work. We advance how enterprise AI reasons, remembers, and executes.

The Agent Orchestration team — the team you'll join — owns the execution core: the agent harness, orchestration runtime, multi-agent coordination, memory management, and the evaluation frameworks that ensure agents behave correctly in production. Every autonomous action Otto promises depends on what this team ships.

By joining our team, you’ll be at the forefront of our AI transformation journey, backed by the global scale of ServiceNow and the agility of a high-growth environment. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business

What you get to do in this role:

As a Staff AI Engineer, you will own significant parts of the agent harness — the infrastructure layer that enables AI agents to reason over real enterprise data, take action across workflows, and run safely at Fortune 500 scale.

Harness engineering: Design and build the agent execution harness — the orchestration layer that routes inputs, manages context, invokes tools, handles retries, and surfaces execution state across multi-step agentic workflows
Reliability at scale: Own the runtime's fault tolerance, latency, and throughput; design for enterprise workflows that cannot fail silently or unpredictably
Observability: Instrument the harness with tracing, cost attribution, and latency visibility so the team can reason about agent behavior in production and catch failures before customers do
Prompt infrastructure: Build prompt management systems — versioning, templating, and systematic evaluation — that keep agent behavior stable across model updates and configuration changes
Eval engineering: Design and own evaluation frameworks (unit evals, integration evals, production monitors) that measure agent quality, catch regressions, and drive data-informed decisions
LLM integration: Integrate with and abstract over frontier LLMs, managing model routing, fallback strategies, cost, and latency trade - offs in production
Technical leadership: Set technical standards through architecture decisions, code reviews, and coaching — particularly on agentic design patterns and production AI discipline.
System boundary design: Define where agent logic lives — what's a tool call, a sub-agent, a hardcoded path, or a human escalation — and establish those design standards across the team

Qualifications

To be successful in this role you have:

7+ years building production software systems with a strong track record on reliability, performance, and scalability
Hands-on experience shipping generative AI products — not just integrating LLM APIs or building prototypes, but owning AI-powered features that production users depend on
Solid depth in how large language models work: failure modes, context constraints, and how prompt design shapes model behavior at scale
Practical prompt engineering experience: systematically designing, versioning, and evaluating prompts across model updates or A/B evaluation cycles
A real track record in eval engineering — not just familiarity, but a portfolio of evaluation suites designed, shipped, and used to drive quality decisions in production AI systems
Cost and efficiency awareness at the system level: experience reasoning about model routing, inference cost, and latency tradeoffs in production
Strong software engineering fundamentals: distributed systems, API design, and testing discipline
Comfort operating in fast-moving, ambiguous, startup-like AI product environments
Nice to Have
Experience with multi-agent coordination patterns (A2A, MCP)
Familiarity with agent frameworks (LangChain, LlamaIndex, or similar)
Prior experience shipping AI systems in enterprise software
Experience with AI observability tooling (tracing, cost tracking, LLM-specific monitoring)
Familiarity with cloud-native infrastructure, service observability, logging, monitoring, reliability engineering, and production troubleshooting

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Customer Success Manager - Moveworks (Federal)]]> Company Description

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Come join us!

ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market standard, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

You partner with our initial customers to drive product value
You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
You partner cross-functionally to translate business needs and product requirements into new solutions for customers
You will evolve and iterate on our customer onboarding strategy
You work with internal teams and customers to drive adoption, engagement and growth
You will help customers identify, quantify, and work toward transformational goals in partnership with Moveworks
You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap

Qualifications

To be successful in this role you have:

You have 5+ years of account management, implementation, or sales experience in software/SaaS
Manage a portfolio of U.S. Federal Government customers, serving as the trusted advisor throughout the customer lifecycle. Prior experience supporting Federal customers is required.
You have experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience
You have experience supporting deployments with large enterprise customers
Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal
You have experience building strong internal and external relationships, including with senior-level executives throughout companies
You are diplomatic, have tact and you are poised under pressure
You possess a voracious appetite to learn and grow
You have completed a Bachelor’s degree
You are willing to travel 10-25% of the time

FD21

For positions in this location, we offer a base pay of $113,700 - $177,650, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Customer Success Manager - Moveworks]]> Company Description

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Come join us!

ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market standard, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

You partner with our initial customers to drive product value
You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
You partner cross-functionally to translate business needs and product requirements into new solutions for customers
You will evolve and iterate on our customer onboarding strategy
You work with internal teams and customers to drive adoption, engagement and growth
You will help customers identify, quantify, and work toward transformational goals in partnership with Moveworks
You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap

Qualifications

To be successful in this role you have:

You have 5+ years of account management, implementation, or sales experience in software/SaaS
You have experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience
You have experience supporting deployments with large enterprise customers
Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal
You have experience building strong internal and external relationships, including with senior-level executives throughout companies
You are diplomatic, have tact and you are poised under pressure
You possess a voracious appetite to learn and grow
You have completed a Bachelor’s degree
You are willing to travel 10-25% of the time

FD21

For positions in this location, we offer a base pay of $102,000 - $159,000 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Technical Support Engineer]]> Company Description

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Come join us!

ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market standard, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are looking for self-driven individuals to join our regulated market Moveworks Technical Support team, supporting a sophisticated Moveworks ServiceNow platform powered by machine learning, enterprise search (RAG), and agentic workflows. This role sits at the intersection of understanding a complex AI driven product and clearly communicating its behavior and value to our growing customer base.

Our platform enables users to not only find answers but also automate tasks end to end through AI agents that reason, plan, and execute actions across enterprise systems . As a result, customer questions range from configuration guidance to deeper investigations into why the assistant behaved a certain way spanning both educational support and complex debugging of AI behavior, integrations, and workflows.

An ideal candidate is curious, proactive, and thrives in a fast-paced environment, with a strong appetite for learning and solving complex technical problems.

What you get to do in this role:

Provide day to day technical support to customers using the AI Assistant platform to drive automation, search, and workflow execution
Troubleshoot issues across:
AI responses (RAG based retrieval and answer quality)
Agentic workflows (planning, execution, and action failures)
API integrations with enterprise systems
Communicate clearly with customers and simplify complex AI/system behaviors
Identify root causes of issues using logs, telemetry, and system analysis (e.g., Kibana, Grafana)
Identify defects, document them clearly, and track them in defect management systems
Ensure timely responses to customers and adherence to SLAs
Triage support tickets and escalate to appropriate teams (Customer Success Engineering, Product, Engineering, etc.)
Analyze API failures and integration issues across connected enterprise systems
Perform configuration changes to optimize assistant behavior and fulfill customer requirements
Identify recurring issues and contribute to internal and customer facing knowledge bases
Reproduce, document, and communicate bugs, outages, and workflow failures effectively

Qualifications

Qualifications and technical skills that will lead to your success:

Bachelor’s degree in Information Technology, Computer Science, or a related field
5-8 years of experience in customer-facing technical support or similar roles
Experience working with ServiceNow platform and enterprise integrations
Strong understanding of REST APIs and debugging integration issues
Experience working with automated, bi-directional integrations between systems
Understanding of system design concepts to distinguish between configuration issues and product limitations
Strong troubleshooting and problem-solving skills
Ability to analyze logs and monitoring tools (e.g., Kibana, Grafana)
Strong written communication skills and ability to simplify complex technical concepts
Ability to debug issues across workflows, APIs, and system interactions
Experience reproducing, documenting, and communicating bugs effectively
Passion for technology with a strong desire to learn and grow

Nice to Haves:

Familiarity with AI/ML systems, especially RAG-based search or conversational AI
Understanding of agent-based or workflow automation systems
Familiarity with configuration file formats such as XML, JSON, and YAML
Experience with logging and observability tools such as Kibana and Grafana
Basic coding skills, preferably Python
Knowledge of distributed version control systems (Git is a plus)
Experience with enterprise IT platforms (Okta, Workday, Google Workspace, Microsoft Active Directory)

Note: U.S. citizenship is a requirement for this position due to the specific responsibilities inherent to the role.

For positions in this location, we offer a base pay of $81,000 - $124,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr Platform Architect]]> Company Description

Join us to put AI to work for people.

Job Description

You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements.

What you get to do in this role:

The Platform Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.

You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring and implementation of solutions.
Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
Provide a variety of knowledge across multiple workflows.
Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
Translate goals to outcomes into a customer roadmap.
Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
Be an expert in managing technical governance and delivery operating models.
Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
Support the sales effort by scoping and estimating the engagement and change orders.
Be an active contributor of leading practices and expertise related to the ServiceNow platform.
Maintain skills / certifications.
Support the professional development of others through means of mentoring.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Consulting on AI and Agentic AI in the SaaS platform/packaged software.
Understanding of concepts like Autonomous Workforce and how this applies to Service Management.
Industry domain expertise in SaaS.
Designing and implementing Service Management (e.g. CRM, GBS, HR, ITSM, ERP, LowCode) in SaaS platforms/packaged software.
Modelling Service Models and designing Service Catalogs.
Consulting customers on Service Processes and Capabilities.
Success driving complex issues through analysis and resolution.
Ability to relay complex information to diverse set of audiences, both technical and non-technical.
Large program experience leading architecture and design.
Consulting on integrations and lifecycles of data across platforms.
Driving Data Governance for the Service Management Capabilities.
Multiple years progressive experience as part of a professional services organization; or equivalent education/experience.
Ability to travel up to 50%.
Right to work in the country you are applying to

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Principal Applications Dev Engineer_UI]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

Role Overview

We are looking for an experienced IC6-level engineer to drive the technical direction, architecture, and execution of next-generation product experiences on the ServiceNow platform. This individual will be a hands-on technical leader who combines deep full-stack expertise, strong architectural judgment, AI fluency, and a passion for building scalable, customer-facing products.

The ideal candidate is equally comfortable designing complex distributed systems, crafting modern UI experiences, mentoring senior engineers, and leveraging AI technologies to deliver differentiated product capabilities.

Key Responsibilities

Lead the design and development of large-scale product initiatives across the full stack.
Define technical architecture and engineering standards that improve scalability, reliability, performance, and maintainability.
Drive adoption of AI-powered capabilities, including LLM-based experiences, intelligent workflows, copilots, and automation features.
Partner closely with Product Management, UX, Data Science, and Platform teams to translate business goals into technical solutions.
Make high-impact technical decisions and influence engineering strategy across multiple teams.
Conduct architecture reviews, design discussions, and technical deep dives.
Mentor senior engineers and raise the overall engineering bar through coaching and technical leadership.
Own critical production systems and drive operational excellence, observability, security, and reliability.
Evaluate emerging technologies and identify opportunities to improve developer productivity and product quality.

Qualifications

To be successful in this role you have:

10+ years of software engineering experience with a track record of delivering complex enterprise products.
Strong expertise in modern front-end technologies (JavaScript, TypeScript, React, Web Components, modern UI architecture).
Strong backend engineering experience with distributed systems, APIs, microservices, and cloud-native architectures.
Demonstrated ability to design systems that scale to enterprise workloads.
Experience leading technical initiatives spanning multiple teams without direct authority.
Deep understanding of software design principles, architecture patterns, performance optimization, and system reliability.
Strong communication skills with the ability to influence senior technical and business stakeholders.

Preferred Qualifications

Experience building products on the ServiceNow platform.
Strong understanding of Generative AI, LLMs, RAG architectures, AI agents, vector databases, and prompt engineering.
Experience integrating AI capabilities into customer-facing enterprise products.
Knowledge of cloud platforms and modern DevOps practices.
Experience with analytics, experimentation, telemetry, and data-driven product development.

What Success Looks Like

Shapes the technical vision for major product areas.
Delivers architectures that enable rapid innovation while maintaining quality and scale.
Drives adoption of AI capabilities that create measurable customer value.
Raises engineering standards across the organization through technical leadership and mentorship.
Becomes a trusted technical advisor for both engineering and product leadership.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Commercial Account Exec]]> Company Description

Join us to put AI to work for people.

Job Description

The Commercial Account Executive will produce new business sales revenue from software licenses within customers in the UK area with 1,000 to 5,000 employees. This will be achieved through territory planning, including researching prospect customers, using business development strategies and completing field-based sales activities within an assigned territory.

What you get to do in this role:

The Commercial Account Executive builds relationships with clients while achieving quarterly and annual sales quotas for an assigned territory.

Develop and run a sales strategy in the allocated territory with a target prospect list, and a regional sales plan
Partner with the marketing team to initiate marketing plans to increase growth
Qualify prospects and develop new sales opportunities and ongoing revenue streams
Arrange and conduct initial product demonstrations and presentations
Lead ongoing account management to ensure customer satisfaction and improve additional revenue streams
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help their IT roadmap

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
3+ years of experience in a Commercial Account Executive (or equivalent) role within the IT industry
Experience achieving sales targets
Ability to work in a matrixed support organization and using multiple virtual specialists
Executive-level relationship management experience
Ability to provide transparency to sales process with excellent CRM hygiene
Travel: 10-20%, and in some cases up to 30%

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Solution Sales Executive ]]> Company Description

Job Description

The Solution Sales Manager will oversee market success of ServiceNow's Core Business Solutions which includes a portfolio of HR workflow, Procurement workflow, Finance Work Flow, Legal contract management workflow products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:

The Solution Sales Manager supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.

Support territory strategy and planning to improve vertical agreement, account use case targeting and execution
Provide input to AE during the account planning process based on territory strategy and recommendation
Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
Champion diversity and belonging to contribute to an open and inclusive environment

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Experience in selling ERP/HCM/Procurement
12 + years knowledge on return on investment of specialty solutions area to lead solution win
Experience 10+ as an AE, or in alternative sales/ customer service role
Understanding of business sales processes
Travel required: 30-50%

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Enterprise Account Exec - New Zealand]]> Company Description

Join us to put AI to work for people.

Job Description

Based in Sydney but supporting the growth of the New Zealand Business. You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.

What you get to do in this role:

Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
Identify the right specialist/ support resources to bring into a deal, at the right time

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years of sales experience within software OR solutions sales organization
Experience establishing trusted relationships with current and prospective clients and other teams
Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships
Experience achieving sales targets
The ability to understand the "bigger picture" and our plans around IT
Experience promoting a customer success focus in a "win as a team" environment

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Enterprise Account Executive - Telecom]]> Company Description

Job Description

What you get to do in this role:

Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
Identify the right specialist/ support resources to bring into a deal, at the right time

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years of sales experience within software OR solutions sales organization
Experience establishing trusted relationships with current and prospective clients and other teams
Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships
Experience achieving sales targets
The ability to understand the "bigger picture" and our plans around IT
Experience promoting a customer success focus in a "win as a team" environment

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Staff Machine Learning Engineer, Agentic Application]]> Company Description

Who we are

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Come join us!

ServiceNow

Job Description

What you get to do in this role:

Our product excels in using cutting-edge Machine Learning technologies, particularly Generative AI, for business automation and critical tasks. As a conversation product engineer, you'll apply these technologies to impactful enterprise use cases. Our product serves diverse user personas across the enterprise through a unified conversational and GUI interface across chat and web channels. We're enterprise AI product pioneers with no fixed formula. You'll innovate on unsolved problems and expand customer perceptions of ML/GAI's business impact. Our team's expertise, spanning decades of ML evolution, years of delivering enterprise AI solutions, and first principles thinking, underpins our product's success. We seek high performance, a passion for enhancing the overall user impact, and a clear thinking framework for scalable, tailored experiences. You'll collaborate with ML/GAI experts and cross-functional teams on innovative features at our fast-growing AI startup.

Collaborate closely with GAI conversational framework experts to grasp the latest technology capabilities and best practices.
Design and implement stakeholder and end-user product features using cutting-edge Agentic AI and technical approaches to deliver business value.
Work with PM, UX, and GTM teams to define, scope, and validate product deliverables.
Expand the product's reach to more customers, domains, and global markets, ensuring high quality and extensible engineering implementation.
Identify patterns and feedback to advance the Agentic AI framework further.
Develop into a well-rounded product engineer with the expertise to apply LLM technologies for impactful products and strategic influence.

Qualifications

To be successful in this role you have:

Ability to tech lead other engineers and the e2e delivery of a project. Good communications and soft skills
BS or a higher degree in computer science or related field
10+ years professional experience in scalable system development
Strong product sense and a passion for building scalable web or conversational UI products
Excellent cross-functional collaboration skills
A constant thirst for learning and readiness to step out of your comfort zone

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Machine Learning Engineer, Agentic Application]]> Company Description

Who we are

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Come join us!

Job Description

What you get to do in this role:

Collaborate closely with GAI conversational framework experts to grasp the latest technology capabilities and best practices.
Design and implement stakeholder and end-user product features using cutting-edge Agentic AI and technical approaches to deliver business value.
Work with PM, UX, and GTM teams to define, scope, and validate product deliverables.
Expand the product's reach to more customers, domains, and global markets, ensuring high quality and extensible engineering implementation.
Identify patterns and feedback to advance the Agentic AI framework further.
Develop into a well-rounded product engineer with the expertise to apply LLM technologies for impactful products and strategic influence.

Qualifications

To be successful in this role you have:

Ability to tech lead other engineers and the e2e delivery of a project. Good communications and soft skills
BS or a higher degree in computer science or related field
7+ years professional experience in scalable system development
Strong product sense and a passion for building scalable web or conversational UI products
Excellent cross-functional collaboration skills
A constant thirst for learning and readiness to step out of your comfort zone

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Staff Machine Learning Engineer, Agentic Application]]> Company Description

Who we are

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Come join us!

ServiceNow

Job Description

What you get to do in this role:

Collaborate closely with GAI conversational framework experts to grasp the latest technology capabilities and best practices.
Design and implement stakeholder and end-user product features using cutting-edge Agentic AI and technical approaches to deliver business value.
Work with PM, UX, and GTM teams to define, scope, and validate product deliverables.
Expand the product's reach to more customers, domains, and global markets, ensuring high quality and extensible engineering implementation.
Identify patterns and feedback to advance the Agentic AI framework further.
Develop into a well-rounded product engineer with the expertise to apply LLM technologies for impactful products and strategic influence.

Qualifications

To be successful in this role you have:

Ability to tech lead other engineers and the e2e delivery of a project. Good communications and soft skills
BS or a higher degree in computer science or related field
7+ years professional experience in scalable system development
Strong product sense and a passion for building scalable web or conversational UI products
Excellent cross-functional collaboration skills
A constant thirst for learning and readiness to step out of your comfort zone

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Machine Learning Engineer, Agentic Application]]> Company Description

Who we are

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Come join us!

ServiceNow

Job Description

What you get to do in this role:

Are you up for an exciting challenge? Picture yourself scaling and optimizing a cutting-edge Generative AI product that offers instant assistance to enterprise users. Ever wondered how to apply abstraction, scalability, and optimization to a dynamic, probabilistic, and generative conversational system? If so, we invite you to join our Conversation Engine team. At our company, you'll have the unique opportunity to work at the core of Moveworks Generative AI product. Your main focus will be scaling and optimizing it to meet the growing demands of the enterprise solution space. Take a look at our recent posts (Moveworks Live, Creator Studio) on Moveworks’s groundbreaking solutions for enterprise AI. As pioneers in enterprise AI, we don't follow a set formula for building the next solution. Instead, we encourage you to bring your innovative ideas and imagination to solve unsolved problems. You'll collaborate closely with machine learning experts and cross-functional teams, rapidly iterating over new ideas, and leveraging user behavior data to make informed decisions. Your challenge will be to scale and optimize our conversation engine to support hundreds of millions of users, across multiple chat channels and use cases, and enhance our end-to-end product infrastructure with the utmost engineering quality and robustness.

Construct an extensive product infrastructure, complete with user-friendly interfaces that empower engineers and configurators to effortlessly customize and optimize generative AI models. This includes collecting data and feedback, adapting to diverse enterprise use cases and business contexts, and delivering domain-specific conversational experiences.
Design scalable API abstractions for our conversation platform, which supports all popular chat clients (for example, MSTeams, Slack, and Web) and offers a neutral API for developing other parts of the engineering system.
Optimize the dialog engine to accommodate a wide range of conversational features, leveraging private domain knowledge unique to each enterprise customer in the cloud, and enable real-time multilingual translation. You will achieve this with minimal memory footprint, low latency, and streamlined development process for application engineers.
Champion the best practices for coding patterns, API design, scalability, robustness, and optimization. Foster a culture of excellence and continuous improvements among fellow engineers.
Provide comprehensive insights and visibility into the performance of our conversational AI product. This involves implementing a robust logging and tracing framework, user-friendly debugging and triaging tools, and automated metrics for efficient monitoring and analysis.
Collaborate closely with ML engineers, application engineers, product teams, and customer support teams to drive the development of new features and scalability initiatives.

Qualifications

To be successful in this role you have:

A strong foundation in computer science and software engineering, coupled with expertise in building scalable systems.
A deep understanding of clean, modular, and scalable API design. You have the ability to champion best coding practices and influence fellow engineers to uphold high standards of code quality and craftsmanship.
A passion for optimizing systems and improving performance. You are well-versed in tracing, logging, and metrics frameworks, and possess a systematic approach to quickly identify and resolve latency bottlenecks, race conditions, and throughput limitations.
The ability to independently research new requirements and develop innovative solutions. You thrive in an environment of fast-paced coding and execution, embracing rapid iterations to deliver results.
Strong communication skills to effectively articulate rationales and design approaches. You have a cross-functional awareness that enables you to collaborate seamlessly with various teams.
A bachelor's degree or higher in computer science or a related field, demonstrating your academic foundation in the field.
2+ years of professional development experience, specifically in building systems at scale.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Staff Machine Learning Engineer, Agentic Application]]> Company Description

Who we are

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Come join us!

ServiceNow

Job Description

What you get to do in this role:

Collaborate closely with GAI conversational framework experts to grasp the latest technology capabilities and best practices.
Design and implement stakeholder and end-user product features using cutting-edge Agentic AI and technical approaches to deliver business value.
Work with PM, UX, and GTM teams to define, scope, and validate product deliverables.
Expand the product's reach to more customers, domains, and global markets, ensuring high quality and extensible engineering implementation.
Identify patterns and feedback to advance the Agentic AI framework further.
Develop into a well-rounded product engineer with the expertise to apply LLM technologies for impactful products and strategic influence.

Qualifications

To be successful in this role you have:

Ability to tech lead other engineers and the e2e delivery of a project. Good communications and soft skills
BS or a higher degree in computer science or related field
7+ years professional experience in scalable system development
Strong product sense and a passion for building scalable web or conversational UI products
Excellent cross-functional collaboration skills
A constant thirst for learning and readiness to step out of your comfort zone

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[GTM Strategic Planning, Manager]]> Company Description

Job Description

The Global Strategic Planning and Analytics organization is on a journey of growth as ServiceNow scales to $30B+. We’re leading the way by influencing strategy and developing insights which fuel the automation and simplification of our annual planning processes; to help us we’re hiring a GTM Strategic Planning – Manager.

This position will play a pivotal role in working across the broader GTM organization, focused on facilitating an integrated planning process and ensuring the successful implementation of Strategic Priorities.

We are looking for someone who is a structured analytical thinker, strategic problem solver, and team-first collaborator. The ideal candidate is a self-starter who thrives in fast paced, results driven environments and is comfortable leading initiatives across multiple teams and levels of the organization.

If you have a background in consulting and/or tech who thrives on leading organizations through change, while understanding the voice of the market, let’s connect!

Key responsibilities:

Establish strong relationships with strategy, planning, and programs teams across the organization to co-develop strategies and assist with the implementation of the execution plans.

Proven program management experience standing up and running integrated, cross-functional program plans in complex environments - including defining workstream ownership, sequencing dependencies, establishing OKR frameworks, and driving execution cadence across multiple teams and stakeholders simultaneously.

Translate analyses into tangible guidance and expectations to be incorporated into the organization’s annual operating plan (AOP) and new year readiness processes.

Lead the GTM organization and extended teams to align with guidance throughout the planning process, diving into the details with the respective teams to ensure effectiveness. Partnerships include GTM Operations, Field Sales, Global Industries Partners and Solutions, and Customer Excellence.

Prepare executive level communications and presentations to outline findings, make recommendations, and influence decisions through compelling story telling.

Partner across the planning organization to automate planning delivery through people, process, and tools.

Support the VP of Strategic Planning in design, implementing and measuring the success of organizational programs and priorities.

Qualifications

To be successful in this role you have:

10+ years of progressive experience in a SaaS company GTM Strategy and Planning function, top consulting firm, or strategic field role. Demonstrated success driving growth at scale with a focus on topline and Customer value realization.
A combination of consulting and operating experience, owning initiatives from concept to implementation in a complex global environment. Ability to think strategically, understanding the big picture while connecting the dots with operational priorities.
Excellent qualitative and quantitative analysis and modelling skillset with intellectual curiosity to unlock deep insights that drive value.
Excellent problem-solving skills, including the ability to identify and define problems, make connections across diverse topics, assess, and synthesize into clear findings and recommendations with associated plans.
Ability to manage diverse stakeholders, collaborate, and influence at all levels of the organization with both empathy and conviction.
Communicate across a wide array of teams, geographies, cultures, and mediums (written, verbal, presentation). Looking for superior presentation skills – creating for clarity and simplicity.
Experience leveraging AI tools - such as Claude by Anthropic - to accelerate strategic planning workflows, automate deliverable creation, and enhance team productivity is a strong plus.
This is a global role, requiring familiarity with differences across GEOs, market maturity, and cultures. Must be able to connect across time zones with stakeholders.
Minimal travel required (~10% or less).

FD21

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Staff Software Engineer, Conversational and Agentic AI Platform Services]]> Company Description

Join us to put AI to work for people.

Job Description

ServiceNow is looking for a strong software engineer and technical lead with deep software design and architecture skills, strong coding ability, and the technical judgment to build reliable production systems at enterprise scale.

ServiceNow's core platform is built on a powerful and highly scaled Java service that supports some of the world's largest enterprise workflows. In this team, we are extending that platform with modern Python and Java microservices that complement the main platform architecture and enable new AI-native capabilities. These services are designed to run in Kubernetes-based environments while integrating deeply with the broader ServiceNow platform.

We are focused on production-grade services that bring together enterprise data, AI model integrations, scalable APIs, evaluation workflows, and reliable deployment patterns. You will own the design, development, and operation of containerized backend services running in Kubernetes environments. You will apply strong distributed systems and production reliability judgment to build scalable, maintainable services, and you will lead technical design across ambiguous, high-impact problem spaces.

Experience working on AI, GenAI, ML-powered, or data-intensive products will help you be especially successful in this role.

Responsibilities

Designing, architecting, and implementing Java and Python microservices deployed on Kubernetes
Designing APIs, service boundaries, data models, and integration patterns for AI-enabled products
Building reliable distributed systems that handle concurrency, queueing, retries, fairness, backpressure, and failure recovery
Integrating frontier AI SDKs such as Anthropic, Google, and OpenAI into production software systems
Applying prompt engineering, structured outputs, model evaluation, and production observability to GenAI use cases
Partnering with research, product, security, and infrastructure teams to ship enterprise-grade services
Raising the engineering bar through architecture reviews, code reviews, mentoring, and technical direction

Qualifications

To be successful in this role, you have:

Required Qualifications

8+ years of professional software engineering experience, with strong fundamentals in data structures, algorithms, distributed systems, APIs, and backend service design
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (including using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact)
Demonstrated experience as a technical lead, Staff Engineer, or equivalent senior individual contributor responsible for architecture, technical direction, code quality, and mentoring
Strong backend engineering skills in Java, Python, or equivalent with hands-on experience designing, building, and operating production services
Hands-on experience building or operating containerized applications deployed in Kubernetes, OpenShift, or similar orchestration environments
Experience designing scalable APIs, asynchronous processing systems, queues, event-driven services, or data-processing pipelines
Familiarity with cloud-native infrastructure, service observability, logging, monitoring, reliability engineering, and production troubleshooting
Ability to make pragmatic architecture decisions across performance, reliability, security, maintainability, and delivery speed
Ability to lead other engineers through code reviews, design reviews, and technical mentorship
Strong communication skills and the ability to partner across product, research, engineering, infrastructure, and security

Nice to Have

Prior experience working on AI/ML products, collaborating with research teams, or translating advanced AI/ML capabilities into production software
Knowledge of NLP, search, and knowledge extraction
Experience with multi-modal systems such as document ingestion and processing, image processing, and voice
Working experience with frontier AI SDKs such as Anthropic, Google, or OpenAI
Familiarity with prompt engineering, structured outputs, tool calling, agentic design patterns, Model Context Protocol, or AI-assisted development workflows
Experience with observability tools such as Prometheus, Grafana, Instana, or equivalent monitoring/logging platforms
Knowledge of MLOps or applying machine learning models to production use cases
Experience with infrastructure backends such as PostgreSQL, Redis, Kafka, RabbitMQ, S3-compatible object storage, or equivalent technologies
Published work, patents, conference papers, or open-source contributions related to AI systems, knowledge systems, search, retrieval, or large-scale data processing

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Solution Sales Executive - Moveworks]]> Company Description

Join us to put AI to work for people.

Job Description

The Solution Sales Manager will oversee market success of ServiceNow's Moveworks products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:

Support territory strategy and planning to improve vertical agreement, account use case targeting and execution
Provide input to AE during the account planning process based on territory strategy and recommendation
Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years knowledge on return on investment of specialty solutions area to lead solution win
Experience as an AE, or in alternative sales/ customer service role
Understanding of business sales processes
Travel required: 30-50%

For positions in this location, we offer a base pay of $139,400 - $230,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Director, APEX Integration Deal Lead]]> Company Description

Join us to put AI to work for people.

Job Description

About the Role

We're seeking a Director-level Integration Deal Lead to own the commercial and operational coordination of ServiceNow's most strategic acquisitions and transformative initiatives. This role sits within the APEX Integration Management Office (IMO) and is accountable for aligning stakeholders, managing integration economics, driving close readiness, and ensuring seamless post-close execution across multiple concurrent integrations, primarily within Product and Engineering, while also ensuring cross-functional alignment and overall business success.

Primary Responsibilities

Own deal coordination and executive alignment across integration leadership, finance, product, and business unit teams, translating strategy into executable workstreams.
Manage integration financial planning and P&L targets, including reconciling headcount plans, tracking FY26/FY27 financial commitments, and escalating variances to leadership.
Drive close readiness across eight or more workstreams, coordinating Employee Day 1 operations, IT integration, systems readiness, communications, and team logistics.
Partner with internal teams and acquisition stakeholders to identify, assess, and resolve integration risks and blockers in real time.
Build and maintain integration issue registers and status reporting, including executive briefings, biweekly updates, and escalation management.
Partner closely with Digital Technology (DT) teams on onboarding logistics for large new-hire cohorts, including buddy programs, access provisioning, shared services coordination, and integration planning.
Establish operating cadences and governance frameworks, including weekly operational reviews, Steering Committee (SteerCo) meetings, and escalation protocols with clearly defined decision rights and purposeful participation.

Qualifications

What you need to succeed in this role

10+ years of experience leading large-scale mergers and acquisitions (M&A), integrations, or transformative programs with P&L accountability.
Demonstrated ability to manage and influence stakeholders across executive leadership, business units, finance, and operations without direct reporting authority.
Proven track record of translating strategy into execution, managing dependencies, and delivering results in complex environments.
Experience with financial planning, workforce planning, and P&L reconciliation.
Ability to thrive in ambiguous and rapidly changing environments, make informed decisions with incomplete information, and adapt as priorities evolve.
Clear, direct communication style with a preference for authentic, straightforward engagement over excessive corporate terminology.

Preferred Qualifications

Experience with software or SaaS acquisitions.
Background in program management, IT operations, enterprise integration, or related disciplines.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Program Director ]]> Company Description

Job Description

Role Purpose

Program Directors lead and drive multiple Expert Service (ES) engagements, ensuring on-time, on-budget delivery of solutions to achieve customer business outcomes. They are the key point of communication and coordination for the delivery team, keeping the project on track by establishing and maintaining governance forums, mitigating risks and issues, and driving rapid and effective decision-making, escalating issues as required.

Job Responsibilities :

Manage multiple ES engagement workstreams, leveraging a deep understanding of project impacts, cross effects, and alternative actions.
Proactively develop and implement plans to address risks, issues, and escalations.
Drive problem resolution through swift escalation and clear responsibility division.
Identify discrepancies between actual progress and planned objectives, driving effective resolutions.
Coach, mentor, and lead Principal Engagement Managers and Senior Engagement Managers in large complex projects.
Influence, support and provide thought leadership to the customer during times of ambiguity or conflict.
Lead the delivery team throughout the engagement, often in collaboration with a services partner.
Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting and financials.
Collaborate with the Sales Account Team, partner and customer to understand the customer and the engagement; including business challenges, key stakeholders, issues and business value being delivered.
Understand the business objectives and align the deliverables accordingly.
Act as a thought leader, applying expertise from the Now Create methodology and prescriptive guidance to drive successful delivery of the engagement, including long term customer success.
Accountable for communication and acts as the single point of contact to facilitate collaboration, decision making and customer buy-in on proposed solutions.
Coach, mentor and manage Customer Outcomes and/or Partner team members to achieve the engagement’s deliverables and enable the customer’s desired business outcomes.
Typically manages multiple projects simultaneously.
Identify gaps between actuals and plan of record, propose solutions and drive resolution.
Lead the delivery team throughout large, complex programs, often with multiple workstreams and in collaboration with a services partner.
Support Business Development efforts for Multi-Million-dollar engagements.
Manage the largest and most complex programs for Customer Outcomes Strategic Accounts.

Qualifications

To be successful in this role you should have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
15 years progressive experience as part of a professional services organization.
Ability to travel up to 50%.
Creative, high energy, entrepreneurial spirit with comfort running initiatives and program independently within a 'start-up paced' environment.
Demonstrated success driving complex issues through analysis and resolution.
Experience working collaboratively and cross-functionally.
Excellent written and verbal communication skills.
ServiceNow certification in aligned workflow.
Expert in integrating AI tools to optimize workflows, drive strategy, and deliver business value through platforms like ServiceNow.
Skilled in ethical AI use, technical translation, and stakeholder engagement across both technical and executive audiences.

This is a pipeline requisition designed to build a network of qualified talent for potential future opportunities. While this role is not currently tied to an immediate opening, candidates may be considered for upcoming positions as they become available.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sales Operations & Enablement Lead ]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

Lead for Training and Enablement of new Sales Operations Specialists within the org.
Creation, Modification and Review of Process/Training Documentation for the org.
Collaborate with team on improvement and revision of new hire training program.
Be the Subject Matter Expert of Process and Procedures for Sales Operations.
Become a CPQ/CLM Expert.
Active participation in CPQ/CLM release cycles including:
Requirement Identification
User Acceptance Testing
SOPs process documentation
Work with multiple business stakeholders (legal, deals desk, finance, marketing) to roadmap and develop operational best practices.
Lead & assist with Enablement Projects as requested.
Act as the first line support for sales operations team in areas of training, onboarding and systems support.

Qualifications

To be successful in this role you have:

3-5 years of proven experience of Sales Operations in a software sales organization.
Organized, with excellent attention to detail and the ability to work in a fast-paced environment.
Proficient in PPT, Word, and Excel.
Experience with CRM, CPQ & CLM systems.
Previous experience in Training & Enablement.
Strong listening, analytic and organizational skills.
Team Player with positive attitude ready to work in a fast-paced environment.
Excellent analytical and problem-solving skills with ability to drive conflict resolution.
Excellent interpersonal, written and verbal communication.
Ability to work in an aggressive, fast paced environment managing multiple priorities.

JV20

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Customer Success Executive ]]> Company Description

Job Description

As a trusted advisor, you’ll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow’s teams and strategic partners.

What You Get to Do in This Role:

Drive Post-Sales Success: Own and lead the customer’s post-sales transformation, aligning ServiceNow’s offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes.
Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success.
Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization.
Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIs—adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities.
Foster Strategic Alignment: Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success.
Advocate for Innovation and Continuous Learning: As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team.
Set Success Metrics and Milestones: Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized

Qualifications

Ideal Candidate:

Key Requirements:

AI Integration & Thought Leadership: Experience leveraging AI to enhance work processes, decision-making, and problem-solving, including AI-powered automation, workflow optimization, and data-driven insights
Enterprise SaaS Transformation & Strategic Advisory: Extensive experience leading large-scale digital transformations within SaaS or enterprise software environments.
C-Level Presence & Relationship Management: Proven ability to engage, influence, and build lasting relationships with senior executives, including within some of the world’s largest enterprises..
Leadership Expertise: A minimum of 10+ years in management consulting, solution consulting, or a leadership role at a top-tier consulting firm, with a strong track record of exceeding business objectives.
Strategic Account Management: Demonstrated success in leading high-impact customer success or consulting teams and managing complex, strategic accounts.
Business Acumen & Problem-Solving: Ability to identify, analyze, and solve complex business challenges while aligning technology solutions with customer objectives.
Cross-Functional Leadership: Strong experience working across multiple departments, driving alignment, and managing stakeholders in large, matrixed organizations.
Adaptability & Change Management: Ability to navigate dynamic environments, adjusting strategies to meet evolving customer and business needs.
Operational & Execution Excellence: Skilled at designing and implementing scalable, repeatable processes while maintaining a hands-on approach to drive successful execution.
Collaboration & Communication: Exceptional ability to communicate complex ideas clearly, foster collaboration across teams, and influence stakeholders at all levels.
Customer-Centric Mindset: Deep understanding of customer challenges, needs, and motivations, with a focus on delivering value-driven solutions and ensuring long-term success.
Fluency in Dutch & English are essential

This role is ideal for a seasoned strategic advisor who thrives in high-impact environments and has the expertise to guide enterprise customers through digital transformation at scale.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Customer Success Executive ]]> Company Description

Job Description

As a trusted advisor, you’ll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow’s teams and strategic partners.

What You Get to Do in This Role:

Drive Post-Sales Success: Own and lead the customer’s post-sales transformation, aligning ServiceNow’s offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes.
Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success.
Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization.
Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIs—adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities.
Foster Strategic Alignment: Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success.
Advocate for Innovation and Continuous Learning: As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team.
Set Success Metrics and Milestones: Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized

Qualifications

Ideal Candidate:

Key Requirements:

AI Integration & Thought Leadership: Experience leveraging AI to enhance work processes, decision-making, and problem-solving, including AI-powered automation, workflow optimization, and data-driven insights
Enterprise SaaS Transformation & Strategic Advisory: Extensive experience leading large-scale digital transformations within SaaS or enterprise software environments.
C-Level Presence & Relationship Management: Proven ability to engage, influence, and build lasting relationships with senior executives, including within some of the world’s largest enterprises..
Leadership Expertise: A minimum of 10+ years in management consulting, solution consulting, or a leadership role at a top-tier consulting firm, with a strong track record of exceeding business objectives.
Strategic Account Management: Demonstrated success in leading high-impact customer success or consulting teams and managing complex, strategic accounts.
Business Acumen & Problem-Solving: Ability to identify, analyze, and solve complex business challenges while aligning technology solutions with customer objectives.
Cross-Functional Leadership: Strong experience working across multiple departments, driving alignment, and managing stakeholders in large, matrixed organizations.
Adaptability & Change Management: Ability to navigate dynamic environments, adjusting strategies to meet evolving customer and business needs.
Operational & Execution Excellence: Skilled at designing and implementing scalable, repeatable processes while maintaining a hands-on approach to drive successful execution.
Collaboration & Communication: Exceptional ability to communicate complex ideas clearly, foster collaboration across teams, and influence stakeholders at all levels.
Customer-Centric Mindset: Deep understanding of customer challenges, needs, and motivations, with a focus on delivering value-driven solutions and ensuring long-term success.
Demonstable, relevant experience gained within the region, with fluency in English and a local language essential

This role is ideal for a seasoned strategic advisor who thrives in high-impact environments and has the expertise to guide enterprise customers through digital transformation at scale.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr Enterprise Account Exec Large Retailers ]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
Identify the right specialist/ support resources to bring into a deal, at the right time

Qualifications

To be successful in this role you have:

10+ years of sales experience within software OR solutions sales organization
Experience establishing trusted relationships with current and prospective clients and other teams
Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
Experience achieving sales targets
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
The ability to understand the "bigger picture" and our plans around IT
Experience promoting a customer success focus in a "win as a team" environment
Willingness to travel up to 50%

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Advisory Solution Consultant - Polish speaking]]> Company Description

Join us to put AI to work for people.

Job Description

ServiceNow is looking for an Advisory Solution Consultant to join our Central & Eastern Europe team, covering Poland. This is a platform-wide, client-facing role at the intersection of technology and business transformation, working directly with C-suite stakeholders, enterprise sales teams, and partners to shape how organisations reimagine work on the Now Platform.

This is not a demo jockey role. You will be expected to lead strategic discovery, challenge customer thinking, and bring credible advisory depth across the full ServiceNow portfolio, from IT and employee experience to customer workflows and AI-driven automation.

What you get to do in this role:

Own the technical and solution dimension of complex enterprise sales cycles, from first discovery through business case and proof of concept, to go-live, adoption, and expansion
Lead executive-level workshops and conversations that uncover business challenges and translate them into measurable business outcomes
Build and deliver compelling, tailored demonstrations that connect ServiceNow capabilities to customer priorities
Act as a trusted advisor to C-suite executives (CIO, CTO, CFO,COO) on platform strategy, AI adoption, and digital transformation
Partner closely with Account Executives to shape pipeline, qualify opportunities, and drive territory growth
Contribute to the broader CEE Solution Consulting community through reusable assets, best practices, and peer mentoring
Represent ServiceNow at industry events, executive briefings, and customer roundtables

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years of pre-sales solution consulting or sales engineering experience, ideally with a major enterprise software platform
Genuine platform breadth, with the ability to engage credibly across IT, HR, Customer, and AI use cases without being a specialist in just one
Proven experience engaging at the C-suite level. You are as comfortable in a boardroom as you are in a technical workshop
A working understanding of how AI is reshaping enterprise operations, and the ability to articulate that narrative convincingly to both business and technology audiences
Strong territory instincts. You manage your own pipeline contribution, not just respond to sales requests
Fluency in Polish and English. Both are required
Willingness to travel within Poland as needed for customer engagements and events

Nice to have:

Hands-on experience with the ServiceNow platform (certifications a plus)
Background in a regulated or complex industry environment

FD21

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Business Development Representative]]> Company Description

Job Description

We are seeking a motivated Business Development Representative (BDR) to help generate meetings that convert to qualified opportunities to support early-stage pipeline growth. This role focuses on learning core prospecting and outreach techniques, that engage buying group members and develop foundational knowledge of ServiceNow.

The BDR engages prospective buying groups through structured outreach activities, qualifies meeting interest using defined guidelines, documents interactions accurately, and hands off qualified meetings to the GTM team (s) for opportunity validation. In addition to engaging buying groups, the BDR is also responsible for follow-up across strategic marketing events.

What you get to do in this role:

Engages current and future clients through phone, email, and social—and connects with key contacts using approved messaging and defined qualification criteria.
Apply basic problem-solving techniques to assess client needs and determine appropriate next steps based on defined criteria.
Have consistent engagement and collaboration with the Global Business Acceleration (GBA) management team, Development team and GTM team(s).
Amplify brand approved generated content with prospective customers to deliver a connected, personalized experience.
Keep all engagement and follow-up activities accurately documented across ServiceNow internal systems to support clear reporting and forecasting.
Participate in development simulations, participation in-person competitions, and meet KPI expectations

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
This position is not eligible for employment based sponsorship.
High school diploma or GED equivalent required
Strong verbal and written communication skills and the ability to learn and apply standard outreach and qualification practices.
Relationship-building and interpersonal skills with the ability to collaborate effectively with peers, sales partners, marketing, renewals, development teams, and GBA leadership.
High motivation, curiosity, and openness to coaching and feedback.
A resilient work ethic; reliable, confident, collaborative, driven, and coachable.
Willingness to learn AI-native tools and innovate on how they’re used to enhance outreach, prioritization, and daily workflows.
Strong organization and attention to detail with the ability to follow established processes for documenting activities and managing follow-ups.
Ability to influence others and convey a sense of urgency to drive issues to closure.
A basic understanding of cloud computing and SaaS concepts, or the willingness to learn quickly.
Ability to participate in development simulations, in-person messaging activities, and meet defined performance and metrics expectations.
Interest in building customer relationships, qualifying opportunities, and contributing to early-stage pipeline that drives company revenue.
Commitment to full participation in Global Business Acceleration development tracks to launch an enduring career at ServiceNow within 48 months.

For positions in this location, we offer a base pay of $32.29 per hour, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Business Development Representative (Portuguese fluency)]]> Company Description

Join us to put AI to work for people.

Job Description

Please note that this role is not eligible for employment-based sponsorship.

What you get to do in this role:

Engages current and future clients through phone, email, and social—and connects with key contacts using approved messaging and defined qualification criteria.
Apply basic problem-solving techniques to assess client needs and determine appropriate next steps based on defined criteria.
Have consistent engagement and collaboration with the Global Business Acceleration (GBA) management team, Development team and GTM team(s).
Amplify brand approved generated content with prospective customers to deliver a connected, personalized experience.
Keep all engagement and follow-up activities accurately documented across ServiceNow internal systems to support clear reporting and forecasting.
Participate in development simulations, participation in-person competitions, and meet KPI expectations

Qualifications

To be successful in this role you have:

MUST be fluent in Portuguese, both verbal and written
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
This position is not eligible for employment based sponsorship.
High school diploma or GED equivalent required
Strong verbal and written communication skills and the ability to learn and apply standard outreach and qualification practices.
Relationship-building and interpersonal skills with the ability to collaborate effectively with peers, sales partners, marketing, renewals, development teams, and GBA leadership.
High motivation, curiosity, and openness to coaching and feedback.
A resilient work ethic; reliable, confident, collaborative, driven, and coachable.
Willingness to learn AI-native tools and innovate on how they’re used to enhance outreach, prioritization, and daily workflows.
Strong organization and attention to detail with the ability to follow established processes for documenting activities and managing follow-ups.
Ability to influence others and convey a sense of urgency to drive issues to closure.
A basic understanding of cloud computing and SaaS concepts, or the willingness to learn quickly.
Ability to participate in development simulations, in-person messaging activities, and meet defined performance and metrics expectations.
Interest in building customer relationships, qualifying opportunities, and contributing to early-stage pipeline that drives company revenue.
Commitment to full participation in Global Business Acceleration development tracks to launch an enduring career at ServiceNow within 48 months.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Enterprise Account Executive]]> Company Description

Job Description

What you get to do in this role:

Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
Identify the right specialist/ support resources to bring into a deal, at the right time

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years of sales experience within software OR solutions sales organization
Experience establishing trusted relationships with current and prospective clients and other teams
Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships
Experience achieving sales targets
The ability to understand the "bigger picture" and our plans around IT
Experience promoting a customer success focus in a "win as a team" environment

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Associate Enterprise Account Executive]]> Company Description

Job Description

What you get to do in this role:

Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
Identify the right specialist/ support resources to bring into a deal, at the right time

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
5+ years of sales experience within software OR solutions sales organization
Experience establishing trusted relationships with current and prospective clients and other teams
Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
Experience achieving sales targets
The ability to understand the "bigger picture" and our plans around IT
Experience promoting a customer success focus in a "win as a team" environment
Willingness to travel up to 50%

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Enterprise Account Executive - Technology]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
Identify the right specialist/ support resources to bring into a deal, at the right time

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years of sales experience within software OR solutions sales organization
Experience establishing trusted relationships with current and prospective clients and other teams
Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships
Experience achieving sales targets
The ability to understand the "bigger picture" and our plans around IT
Experience promoting a customer success focus in a "win as a team" environment

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr Enterprise Account Executive - TMT]]> Company Description

Job Description

What you get to do in this role:

Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
Identify the right specialist/ support resources to bring into a deal, at the right time

Qualifications

To be successful in this role you have:

10+ years of sales experience within software OR solutions sales organization
Experience establishing trusted relationships with current and prospective clients and other teams
Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
Experience achieving sales targets
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
The ability to understand the "bigger picture" and our plans around IT
Experience promoting a customer success focus in a "win as a team" environment
Willingness to travel up to 50%

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Mid-Market Account Executive]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

Meet or exceed Monthly, Quarterly and Annual sales objectives.
Manage sales opportunities and business relationships over the telephone with influential contacts within Small, Mid-Market, and Commercial Accounts.
Focus on understanding an organization’s business drivers, challenges, pain points and how ServiceNow solutions map to these.
Strategically prospect within key verticals to develop new opportunities and pipeline
Follow the Value Selling sales process to win new business, expand withing existing accounts and ensure contract renewals
Collaborate with an extended team and coordinate resources necessary to further sales cycle such as Solution Consultants, Customer Service, Partners etc.
Provide timely and accurate information to management such as forecasting, territory plans, strategic account plans etc.
Working towards daily, monthly & quarterly KPI metrics such as new prospect meetings, pipeline generation, ACV bookings and Renewal Rates
Mentor team members and work on collaborative projects to help bring value to the team
Occasional travel for training and/or meetings may be required.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
A demonstrable track record of success within a telesales, lead follow-up, cold calling or new business sales capacity
1-3+ years of full sales cycle experience gained within software or solution sales organization
Experience in selling enterprise class solutions utilizing telephone and video conference technology
A thorough understanding of the sales process and the ability to navigate and progress complex sales cycles
Sales force automation, enterprise resource planning or other IT infrastructure management (monitoring and discovery) technologies a definite plus.
Presentation skills via web based tools will be a distinct advantage
Excellent listening, verbal and written skills
Excellent relationship building skills – Ability to build meaningful business relationships with ServiceNow customers, prospects and internal colleagues
Persistent and dependable, especially with attendance, deliverables and deadlines

TR21

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Vice President, CEG Global Partner Strategy and Management]]> Company Description

Join us to put AI to work for people.

Job Description

The Vice President, Global Partner Strategy and Management is responsible for defining and executing CEG's global partner strategy, overseeing a $300M+ partner portfolio across managed services, subcontracting, and partner-enabled delivery models. This leader owns the end-to-end partner ecosystem, including partner strategy, vendor governance, commercial management, and partner-enabled service delivery.

The role is accountable for the strategy, performance, and business outcomes of CEG's partner ecosystem, including delivery capacity, services economics, operational scalability, and partner-enabled growth. This includes leading strategic partner programs, managing executive partner relationships, and driving continuous improvement in partner performance, utilization, and business outcomes. The VP will also identify emerging opportunities to leverage partners in new service models, including AI-enabled and automation-driven delivery.

Reporting to the CEG COO/GVP of Strategy & Operations, the VP serves as the executive relationship owner for CEG's most strategic partners, building and managing relationships with partner CEOs, CFOs, and COOs. This leader will oversee executive business reviews, sponsor key strategic initiatives, and lead resolution of critical escalations. Internally, the VP serves as a strategic advisor and thought partner to the CEG COO, SVP of CEG, and senior leadership team, helping shape CEG's operating model, delivery strategy, and partner ecosystem roadmap.

Working closely with leaders across Sales, Finance, Legal, Product, and CEG Operations, this role ensures partner investments and commitments are commercially sound, operationally effective, and aligned with ServiceNow's broader business objectives. The VP will represent CEG's partner strategy across ServiceNow and help shape how partner-enabled delivery supports the company's evolving go-to-market and services strategy.

Success in this role requires strong commercial acumen, operational rigor, strategic vision, and executive presence, along with the ability to influence senior stakeholders, navigate complex negotiations, and drive alignment across functions, partners, and geographies.

Qualifications

Partner Strategy & Governance:

Define and execute CEG's partner ecosystem strategy in alignment with ServiceNow's broader partner strategy and CEG's long-term business objectives.
Establish partner segmentation, investment frameworks, governance models, KPIs, and executive review cadences.
Lead strategic planning and executive business reviews with key partners.
Identify emerging partner models, capabilities, and technologies that enhance delivery outcomes, scale, and economics.
Partner closely with Global Partners & Channels to align on strategy, capability development, incentive models, and shared opportunities across delivery and go-to-market motions.

Vendor & Commercial Management:

Own strategic vendor relationships, including contract negotiations, renewals, commercial terms, and performance management.
Establish and oversee SLAs, compliance standards, and performance frameworks across the partner portfolio.
Drive vendor optimization initiatives to maximize value, efficiency, and business outcomes.
Lead resolution of partner-related commercial and operational escalations in partnership with Finance, Legal, Procurement, and Operations.
Oversee partner management tooling, analytics, and reporting capabilities to support governance, performance management, capacity planning, and decision-making.

Partner Execution & Operational Alignment:

Ensure partner capacity, capabilities, and service commitments align with CEG delivery priorities and business objectives.
Partner with field operations and delivery leadership to drive partner onboarding, enablement, resource planning, and operational readiness.
Oversee partner utilization, capacity planning, financial commitments, and performance against business plans.
Drive initiatives that improve delivery quality, operational efficiency, compliance, and customer outcomes.
Serve as the executive escalation point for significant partner-related operational issues.
Lead, develop, and scale a high-performing partner strategy and management organization.

Strategic Initiatives & Innovation:

Lead strategic initiatives to optimize CEG's use of partners across service delivery, capability expansion, and operational scale.
Represent CEG partner strategy and performance in executive reviews, governance forums, and strategic planning discussions.
Evaluate and implement new partner-enabled service models, including AI-enabled and automation-driven delivery capabilities.
Sponsor transformational initiatives such as partner consolidation, operating model improvements, technology enablement, and integration activities.
Provide regular insights and recommendations to CEG leadership on partner performance, risk, opportunities, and market trends.
Partner with Global Partners & Channels to share learnings and best practices that inform ServiceNow's broader partner ecosystem strategy.

Skills:

12+ years of experience in partner management, vendor management, professional services, consulting, operations, or related strategic business roles, including 5+ years leading teams.
Demonstrated success managing large-scale partner ecosystems, strategic vendor relationships, or partner-enabled delivery models, including accountability for significant commercial investments and business outcomes.
Experience developing and executing partner strategies, governance frameworks, and performance management programs in complex, matrixed organizations.
Strong commercial acumen, including contract negotiation, financial analysis, business case development, and executive-level vendor management.
Proven ability to influence and align senior stakeholders across Operations, Finance, Legal, Sales, Product, and other cross-functional organizations.
Experience using data and analytics to drive strategic decision-making, operational performance, and continuous improvement.
Bachelor's degree in Business, Finance, Operations, or a related field.

Preferred qualifications:

MBA or equivalent advanced degree.
Experience within enterprise software, SaaS, professional services, or consulting organizations.
Experience developing partner ecosystem strategies and operating models in global, high-growth organizations.
Familiarity with managed services, outcome-based commercial models, and partner-enabled service delivery.
Experience leading organizational transformation, operating model redesign, or large-scale business change initiatives.

Competencies:

Executive Leadership & Presence

Establishes credibility with executive stakeholders and partner leadership.
Communicates with clarity, confidence, and strategic perspective.
Serves as a trusted advisor to senior leaders and represents the organization in executive forums.

Strategic Thinking & Business Acumen

Develops long-term strategies aligned to business objectives and translates them into executable plans.
Applies strong commercial, financial, and operational judgment.
Navigates ambiguity and balances short-term execution with long-term value creation.

Influence & Negotiation

Leads complex negotiations and drives alignment across stakeholders without direct authority.
Builds coalitions and influences decisions through relationships, data, and business insight.
Effectively navigates competing priorities and organizational complexity.

Operational Excellence

Establishes accountability through governance, metrics, and performance management.
Uses data and analytics to drive decisions and continuous improvement.
Ensures disciplined execution against strategic objectives.

Relationship Management & Change Leadership

Builds trusted relationships across partners, functions, and geographies.
Leads organizations through change, transformation, and evolving business priorities.
Demonstrates resilience, adaptability, and emotional intelligence in dynamic environments.

Key working relationships:

Internal: CEG COO/SVP, CEG Field Operations, Finance, Legal, Sales, Delivery Leadership, HR/Talent, Global Partners and Channel leadership.

External: Partner executive leadership, partner account teams, sub-contractors, industry associations.

JV19

For positions in this location, we offer a base pay of $263,900 - $448,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr Commercial Account Executive]]> Company Description

Join us to put AI to work for people.

Job Description

The Commercial Account Executive will produce new business sales revenue from software licenses within customers in the [insert location here] area with 1,000 to 5,000 employees. This will be achieved through territory planning, including researching prospect customers, using business development strategies and completing field-based sales activities within an assigned territory.

What you get to do in this role:

The Commercial Account Executive builds relationships within Mid-Market clients while achieving quarterly and annual sales quotas for an assigned territory.

Develop and run a sales strategy in the allocated territory with a target prospect list, and a regional sales plan
Partner with the marketing team to initiate marketing plans to increase growth
Qualify prospects and develop new sales opportunities and ongoing revenue streams
Arrange and conduct initial product demonstrations and presentations
Lead ongoing account management to ensure customer satisfaction and improve additional revenue streams
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help their IT roadmap

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
5+ years of experience in a Commercial Account Executive (or equivalent) role within the IT industry
Experience achieving sales targets
Ability to work in a matrixed support organization using multiple virtual specialists
Executive-level relationship management experience
Ability to provide transparency to sales process with excellent CRM hygiene
Travel: 20-40%, and in some cases up to 50%

FD21

For positions in this location, we offer a base pay of $126,350 - $208,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Software Engineer, Agentic AI Systems - Moveworks]]> Company Description

Who we are

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Come join us!

ServiceNow

Job Description

The Role

Are you a software engineer who has honed your craft, partnership, and execution over years building and improving production systems, and are looking to apply your skills at the cutting edge of AI agents? This may be the role for you.

As a senior software engineer on our “agent lab” Natural Language Understanding team, you will play an important part in our mission: to advance the frontier of work that can be entrusted to agents to perform reliably at scale. You will have the opportunity to contribute to the evolution of the Moveworks AI Assistant platform in several of the following areas: agent orchestration, sandboxed file systems and code execution, latency optimization, agent memory, LLM self-reflection and improvement, execution environment simulation, enterprise knowledge graphs, and multimodal I/O.

You will have all the tools of modern enterprise AI at your disposal, including best-in-class LLMs from providers like OpenAI. Our team indexes on moving fast on scalable infrastructure, solving challenging product and engineering problems, and pushing the envelope of value provided to customers. If you are looking to do impactful work with a bright, dedicated, and impact-driven team alongside you, we’d love to have a conversation.

What you get to do in this role:

Take on exciting and difficult engineering challenges (see areas listed above) to build and evolve capable AI agent systems that are reliable in every sense of the word
Implement frontier AI algorithms and architectures and help productionize them at scale
Use the latest advances in machine learning, LLMs, and AI agents to enhance our products and create delightful user experiences
Contribute to roadmap and help drive the evolution of engineering areas of growing scope and impact to create lasting value for all our customers
Hone your craft in writing robust, extensible, readable, and performant code
Partner with subject matter experts across the company including in machine learning, security, product, user experience, and customer success, to learn from each other and build the best enterprise AI product the world has ever seen
Mentor other engineers on the team in how to build, maintain, and evolve great software
Collaborate with machine learning engineers, learn from each other, and build world-class AI systems

Qualifications

To be successful in this role you have:

5+ years experience designing, building, and improving production systems, ideally at scale
Ability to think and communicate clearly about complex engineering problems and systems
Comfort giving and receiving feedback, and in holding yourself and your coworkers accountable to a high standard of operational excellence
Readiness to hit the ground running in a Mac development environment, programming in Python, Golang, and/or Java
Desire to ship at a startup pace with a high degree of ownership
Attention to detail
Drive to ship product improvements with production-grade code
Strong appetite for continuous incremental wins and completing challenging projects fast
High level of curiosity about engineering outside of immediate discipline and ongoing desire to learn and stay at the cutting edge of applied AI

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Machine Learning Engineer, Agentic Systems - Moveworks]]> Company Description

Who we are

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Come join us!

ServiceNow

Job Description

The Role

We are looking for a Machine Learning Engineer to help build cutting edge ML infrastructure for building and serving LLM’s at Moveworks. This role will be critical in building, optimizing and scaling end-to-end machine learning systems. The ML infra team covers a variety of responsibilities including distributed training and inference pipeline for large language models(LLM), model evaluation and monitoring framework, LLM latency optimization, etc. These frameworks serve as a strong foundation for our hundreds of ML and NLP models in production serving hundreds of millions of enterprise employees. We are solving many challenges on scalability of services as well as optimization of core algorithms.

In this role you will work closely with our machine learning team, data infrastructure team and every core skill. Above all, your work will impact the way our customers experience AI. Put another way, this role is absolutely critical to the long term scalability of our core AI product and ultimately the company. You will be responsible for building and productionizing ML infrastructure that runs state of the art models. If you are looking for a high-impact, fast-moving role to take your work to the next level, we should have a conversation.

What you get to do in this role:

Design, build and optimize scalable machine learning infrastructure to support training, evaluation, and deployment of large language models.
Build abstractions to automate various steps in different ML workflows
Collaborate with cross functional teams of engineers, data analytics, machine learning experts, and product to build new features
Leverage your experience to drive best practices in ML and data engineering

Qualifications

To be successful in this role you have:

5+ years of industry experience in Machine Learning, Infrastructure or related fields
Experience with deep learning framework such as Pytorch or Huggingface or LLM serving frameworks such as vLLM or TensorRT-LLM.
Experience with building and scaling end-to-end machine learning systems
Experience building scalable micro services and ETL pipelines
Expertise in Python and experience with performant language such as C++ or GoLang
Bachelor's in Computer Science, Computer Engineering, Mathematics, or equivalent field.
A love of research publications in the machine learning and software engineering communities
Effective communicator with experience collaborating cross-functionally with other teams

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Machine Learning Engineer, Agentic Systems - Moveworks]]> Company Description

Who we are

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Come join us!

ServiceNow

Job Description

The Role

What you get to do in this role:

Design, build and optimize scalable machine learning infrastructure to support training, evaluation, and deployment of large language models.
Build abstractions to automate various steps in different ML workflows
Collaborate with cross functional teams of engineers, data analytics, machine learning experts, and product to build new features
Leverage your experience to drive best practices in ML and data engineering

Qualifications

To be successful in this role you have:

5+ years of industry experience in Machine Learning, Infrastructure or related fields
Experience with deep learning framework such as Pytorch or Huggingface or LLM serving frameworks such as vLLM or TensorRT-LLM.
Experience with building and scaling end-to-end machine learning systems
Experience building scalable micro services and ETL pipelines
Expertise in Python and experience with performant language such as C++ or GoLang
Bachelor's in Computer Science, Computer Engineering, Mathematics, or equivalent field.
A love of research publications in the machine learning and software engineering communities
Effective communicator with experience collaborating cross-functionally with other teams

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Machine Learning Engineer, Agentic AI Systems - Moveworks]]> Company Description

Who we are

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Come join us!

ServiceNow

Job Description

The Role

We are looking for an experienced software engineer with machine learning expertise to join us in expanding Moveworks NLU (natural language understanding) and agentic AI capabilities, enabling increasingly magical user experiences and improving Moveworks generative and conversational AI capabilities platform-wide.

As a member of the NLU team, you will have all the tools of modern NLP and NLG at your disposal, from best-in-class LLMs, multimodal foundation models, and hybrid vector databases to all the infrastructure needed to fine-tune, evaluate, and serve your own models in production. We are a data-centric team, and you will have the assistance of a world-class annotation team to build error-free, inclusive, and privacy-preserving datasets for model training and evaluation.

You will also go beyond model training to achieve state-of-the-art AI performance in production, in every meaning of the word “performance”: not just accuracy and quality of outputs, but also latency, reliability, and capability of the end-to-end user-facing system as a whole. Successful machine learning engineers on the team are just as motivated to design and evolve great compound AI systems and their components as they are to train great models.

Our team indexes on increasing our ability to move fast, solving challenging product and engineering challenges, and pushing the envelope of value provided to customers. Your work will impact our team’s core objectives to understand every enterprise issue and build the most reliable copilot the world has ever seen, in deep collaboration with other functions within Moveworks.

What you get to do in this role:

Apply software engineering, machine learning, and compound AI system engineering to create lasting value for all our customers
Take on exciting and difficult challenges in conversational agent domains, such as agent cognitive architecture iteration, multimodal agents, multilingual agents, conversational memory management, reasoning strategies (eg Tree of Thoughts / Graph of Thoughts), fine-tuning LLMs for tool use and enterprise reasoning (including preference alignment with RLHF/RLAIF/DPO), agent evaluation, active learning of exemplars for few-shot text classification, abstractive summarization, and grounding & verifiability for generated text.
Push the envelope of Moveworks commitments to responsible AI, expanding our infrastructure for ensuring models work equally well for all people, red-teaming models to ensure they behave safely and as intended, and keeping our ML at the cutting edge of data privacy and security
Use your knowledge of machine learning fundamentals and LLMs to design new algorithms and architectures, evaluate them with small scale experiments and productionize your solutions at scale
Research and develop innovative, scalable and dynamic solutions to hard problems
Use the latest advances in machine learning and LLMs to enhance our products and create delightful user experiences
Spend time weekly reading, discussing, and potentially building models out of the latest ML research and open-source code

Qualifications

To be successful in this role you have:

Drive to ship product improvements with production-quality, fully unit-tested code and rigorously-evaluated updates to models, prompts, or other tunable system components
Ability to solve problems end-to-end with machine learning
Solid grasp of model evaluation fundamentals, especially for text generation, text classification, and non-uniform sampling regimes
Attention to detail and high standard of data quality for training and especially evaluation datasets
Readiness to hit the ground running in a Mac development environment, programming in Python and/or Golang
Knowledge of deep learning architectures and algorithms and leading large language models
Desire to work at a startup pace in a medium-sized company with a high degree of ownership
Drive to ship product improvements with production-grade code
Strong appetite for continuous incremental wins and completing challenging projects fast
High level of curiosity about engineering outside of immediate discipline and ongoing desire to learn and stay at the cutting edge of NLU & AI

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Staff Machine Learning Engineer, Agentic App Platform]]> Company Description

Who we are

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Come join us!

ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Role

Are you up for an exciting challenge? Picture yourself scaling and optimizing a cutting-edge Generative AI product that offers instant assistance to enterprise users. Ever wondered how to apply abstraction, scalability, and optimization to a dynamic, probabilistic, and generative conversational system? If so, we invite you to join our Conversation Engine team. At our company, you'll have the unique opportunity to work at the core of Moveworks Generative AI product. Your main focus will be scaling and optimizing it to meet the growing demands of the enterprise solution space. Take a look at our recent posts (Moveworks Live, Creator Studio) on Moveworks’s groundbreaking solutions for enterprise AI. As pioneers in enterprise AI, we don't follow a set formula for building the next solution. Instead, we encourage you to bring your innovative ideas and imagination to solve unsolved problems. You'll collaborate closely with machine learning experts and cross-functional teams, rapidly iterating over new ideas, and leveraging user behavior data to make informed decisions. Your challenge will be to scale and optimize our conversation engine to support hundreds of millions of users, across multiple chat channels and use cases, and enhance our end-to-end product infrastructure with the utmost engineering quality and robustness.

What you get to do in this role:

Construct an extensive product infrastructure, complete with user-friendly interfaces that empower engineers and configurators to effortlessly customize and optimize generative AI models. This includes collecting data and feedback, adapting to diverse enterprise use cases and business contexts, and delivering domain-specific conversational experiences.
Design scalable API abstractions for our conversation platform, which supports all popular chat clients (for example, MSTeams, Slack, and Web) and offers a neutral API for developing other parts of the engineering system.
Optimize the dialog engine to accommodate a wide range of conversational features, leveraging private domain knowledge unique to each enterprise customer in the cloud, and enable real-time multilingual translation. You will achieve this with minimal memory footprint, low latency, and streamlined development process for application engineers.
Champion the best practices for coding patterns, API design, scalability, robustness, and optimization. Foster a culture of excellence and continuous improvements among fellow engineers.
Provide comprehensive insights and visibility into the performance of our conversational AI product. This involves implementing a robust logging and tracing framework, user-friendly debugging and triaging tools, and automated metrics for efficient monitoring and analysis.
Collaborate closely with ML engineers, application engineers, product teams, and customer support teams to drive the development of new features and scalability initiatives.

Qualifications

To be successful in this role you have:

A strong foundation in computer science and software engineering, coupled with expertise in building scalable systems.
A deep understanding of clean, modular, and scalable API design. You have the ability to champion best coding practices and influence fellow engineers to uphold high standards of code quality and craftsmanship.
A passion for optimizing systems and improving performance. You are well-versed in tracing, logging, and metrics frameworks, and possess a systematic approach to quickly identify and resolve latency bottlenecks, race conditions, and throughput limitations.
The ability to independently research new requirements and develop innovative solutions. You thrive in an environment of fast-paced coding and execution, embracing rapid iterations to deliver results.
Strong communication skills to effectively articulate rationales and design approaches. You have a cross-functional awareness that enables you to collaborate seamlessly with various teams.
A bachelor's degree or higher in computer science or a related field, demonstrating your academic foundation in the field.
7+ years of professional development experience, specifically in building systems at scale.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Staff Machine Learning Engineer, Agentic App Platform - Moveworks]]> Company Description

Who we are

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Come join us!

Job Description

Construct an extensive product infrastructure, complete with user-friendly interfaces that empower engineers and configurators to effortlessly customize and optimize generative AI models. This includes collecting data and feedback, adapting to diverse enterprise use cases and business contexts, and delivering domain-specific conversational experiences.
Design scalable API abstractions for our conversation platform, which supports all popular chat clients (for example, MSTeams, Slack, and Web) and offers a neutral API for developing other parts of the engineering system.
Optimize the dialog engine to accommodate a wide range of conversational features, leveraging private domain knowledge unique to each enterprise customer in the cloud, and enable real-time multilingual translation. You will achieve this with minimal memory footprint, low latency, and streamlined development process for application engineers.
Champion the best practices for coding patterns, API design, scalability, robustness, and optimization. Foster a culture of excellence and continuous improvements among fellow engineers.
Provide comprehensive insights and visibility into the performance of our conversational AI product. This involves implementing a robust logging and tracing framework, user-friendly debugging and triaging tools, and automated metrics for efficient monitoring and analysis.
Collaborate closely with ML engineers, application engineers, product teams, and customer support teams to drive the development of new features and scalability initiatives.

Qualifications

To be successful in this role you have:

A strong foundation in computer science and software engineering, coupled with expertise in building scalable systems.
A deep understanding of clean, modular, and scalable API design. You have the ability to champion best coding practices and influence fellow engineers to uphold high standards of code quality and craftsmanship.
A passion for optimizing systems and improving performance. You are well-versed in tracing, logging, and metrics frameworks, and possess a systematic approach to quickly identify and resolve latency bottlenecks, race conditions, and throughput limitations.
The ability to independently research new requirements and develop innovative solutions. You thrive in an environment of fast-paced coding and execution, embracing rapid iterations to deliver results.
Strong communication skills to effectively articulate rationales and design approaches. You have a cross-functional awareness that enables you to collaborate seamlessly with various teams.
A bachelor's degree or higher in computer science or a related field, demonstrating your academic foundation in the field.
7+ years of professional development experience, specifically in building systems at scale.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Federal Civilian Solution Sales Executive- Identity and Security ]]> Company Description

Job Description

Role Overview: The Solution Sales Executive will drive market success for ServiceNow’s Security and Identity solutions, leveraging our leading Service Management platform, with a strong focus on delivering results above plan. This role reports to the Director of Security and Identity Solutions and is responsible for developing and closing complex enterprise software solutions, supporting customers in their digital transformation journey, and partnering with internal teams to deliver clear business value. A career-defining opportunity to help shape ServiceNow’s Security go-to-market strategy from the ground up—well suited for sellers energized by building new markets and unlocking whitespace opportunities.

What You Get to Do in This Role

· Develop and execute a comprehensive territory plan to generate a robust pipeline of new and expansion opportunities within your assigned region.

· Proactively build your own opportunities, leveraging existing relationships, and identifying new prospects aligned with our ideal customer profile.

· Demonstrate exceptional discovery and qualification skills to accurately identify customer pain points and opportunities.

· Apply deep market expertise in core security focus areas (Identity, SecOps, Data Security, Cloud Security, Application Security) to educate prospective customers on the platform’s business impact.

· Collaborate closely with Account Executives and Solution Consultants to develop compelling, tailored solutions that deliver clear business value.

· Support territory strategy and planning to improve vertical understanding, account use case targeting, and execution.

· Establish, develop, and maintain positive customer and partner relationships to drive both new business and expansion opportunities.

· Integrate partners, channels, and alliances into the sales process to increase deal velocity and size.

· Present to senior executives both in the field and virtually, supporting marketing events, executive briefings, conferences, and trade shows.

· Coach, share best practices, and enable internal sales teams with foundational specialty solution area knowledge.

Qualifications

· 5+ years of proven success in direct field sales, focusing on acquiring new enterprise clients in Security and Identity domains.

· Demonstrated history of delivering results above plan, with consistent quota attainment and a record of driving sustained business growth.

· Recent success closing significant sized deals in Identity & Access Management (IGA/PAM), SecOps, Data Security, Cloud Security, or Application Security.

· Broad security domain expertise, with experience selling across identity, data security, cloud security, sec ops, or compliance.

· Strong executive presence and polish, with excellent listening and presentation skills.

· Ability to adapt to high-growth, fast-changing environments.

· Demonstrated success in growth-phase environments, with a genuine passion for building from the ground up—energized by shaping what’s next and collaborating on playbooks that enable the team to succeed.

· Genuinely curious and proactive in adopting AI and emerging technologies; able to model and assist the team on using new tools to enhance customer engagements, decision making, problem solving, and deal velocity.

· Experience with Identity & Access Management (IAM), Identity Governance & Administration (IGA), or Security Operations solutions with a background in enterprise SaaS or platform-based security solutions.

· Exceptional track record as an Account Executive or quota-carrying sales role in enterprise software.

· Willingness to travel as required (typically 25–50%).

What Success Looks Like

· Exceed FY26 revenue target

· Build and maintain a healthy, well-qualified pipeline that provides strong coverage in support of achieving plan.

· Close strategic, large-scale deals that demonstrate platform value

· Earn credibility with Sales leadership and customer security stakeholders

· Drive measurable improvement in pipeline volume, deal size, and conversion rates

Why Join Us?

· Play a pivotal role in shaping the identity and security posture of organizations worldwide.

· High performers have a clear path to senior IC roles or sales leadership as the team scales.

· This is a dynamic, growth-stage team that values ownership, initiative, passion, and adaptability. Sellers who thrive with autonomy and are motivated by driving meaningful outcomes will be well positioned for success.

· A high-performing, sales-driven culture that values accountability, collaboration, and continuous skill development.

· Work hands-on with cutting-edge technologies and contribute to innovative solutions that address the industry’s most critical security challenges.

For positions in this location, we offer a base pay of $126,350 - $208,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Staff Product Manager – Integration Security & AI Gateway ]]> Company Description

Join us to put AI to work for people.

Job Description

About the Role

ServiceNow is seeking a Staff Product Manager to own Integration Security and AI Gateway Security — two of the highest-leverage areas in our platform's security foundation. This is an IC4 role on the IAM team within Platform Security, based in Santa Clara.

As enterprises shift to agentic AI workflows, the products you own become the security backbone for every machine-to-machine interaction: governing how ServiceNow integrates with external systems, how AI agents authenticate and call tools, and how platform teams enforce access control at scale. Your work will directly shape the security posture of thousands of enterprises globally.

Your Product Portfolio

Integration Security
- You will own the security layer that governs how ServiceNow connects to the outside world. This spans the protocols, credential frameworks, and trust mechanisms that secure every outbound API call, web service integration, and machine-to-machine interaction — from MCP(Model Context Protocol), REST and SOAP-based integrations to OAuth flows, and mTLS. These capabilities underpin thousands of enterprise integration pipelines running on the ServiceNow platform today.
AI Gateway Security
- AI Gateway is ServiceNow's enterprise control plane for agentic AI — the governed, in-path intermediary between AI agents and the tools, APIs, and systems they call. As enterprises build distributed AI workflows spanning ServiceNow and external platforms (Copilot Studio, AWS Bedrock, GCP Vertex AI), AI Gateway ensures every agent interaction is authenticated, authorized, observable, and compliant.
- You will govern the full lifecycle of MCP (Model Context Protocol) server connections — from onboarding and risk classification to runtime access control and credential mediation — using OAuth 2.1 as the security backbone. You'll build the capabilities that platform teams, security teams, and AI stewards rely on to approve agent access, enforce tool-level policies, and audit every interaction at scale.
- AI Gateway is deeply integrated with AI Control Tower and AI Agent Studio, and is positioned as the foundational security and governance layer for ServiceNow's enterprise agentic ecosystem.

What you get to do in this role:

Define and drive the roadmap for Integration Security and AI Gateway Security, balancing near-term customer needs with the long-term agentic AI platform vision.
Own the security architecture for MCP server governance — onboarding, risk classification, access control, credential mediation, and audit — using OAuth 2.1 as the foundational trust protocol.
Partner with engineering, design, and documentation teams to deliver secure, developer-friendly capabilities from concept to general availability.
Engage directly with enterprise customers, security architects, and platform administrators to understand requirements and validate solutions.
Translate complex security requirements — including compliance mandates and zero-trust principles — into clear, executable product requirements and user stories.
Analyze customer telemetry, support trends, and security landscape shifts to make informed prioritization decisions.
Drive cross-functional alignment across Platform Engineering, AI Studio, AI Control Tower, and Workflow Data Fabric to position integration security as a shared platform capability.
Act as an accountable owner who drives outcomes regardless of organizational boundaries — proactively removing blockers and escalating risks early.
Represent the product area in customer advisory sessions, community forums, security working groups, and executive briefings.
Integrate market analysis, usability research, and developer feedback into product requirements to improve adoption and satisfaction.

Qualifications

Required

8+ years of experience in integration security, API security, Identity & Access Management, or enterprise platform security — with hands-on involvement across multiple domains.
Deep protocol expertise: practical knowledge of OAuth 2.0/2.1, mTLS, REST/SOAP web services, credential management, and outbound integration patterns in enterprise SaaS environments.
AI and agentic AI fluency: experience working with or thinking critically about MCP, A2A, LLM orchestration, AI agent frameworks, or agentic security models — including how to authenticate, authorize, and audit AI-to-tool interactions at scale.
Strong product execution: proven ability to write product requirements, author user stories, define acceptance criteria, and shepherd features from discovery through GA in an agile environment.
Customer and developer orientation: ability to understand enterprise security admin and developer needs, translate them into product decisions, and build durable customer relationships.
Cross-functional leadership: track record of driving alignment across engineering, design, QE, security, and legal without direct authority.
Clear communication: skilled at conveying product strategy and security trade-offs to both technical implementers and non-technical executives.

Preferred

Experience with zero-trust security models, service mesh security, or API gateway architectures.
Familiarity with compliance frameworks (NIST, SOC 2, ISO 27001, FedRAMP) and how they shape enterprise security product design.
Hands-on experience with ServiceNow platform, Integration Hub, or MID Server architecture.
Prior PM experience on developer-facing products or platform API products in a SaaS or cloud-native environment.
Experience building or governing AI agent workflows, including tool-calling security, prompt injection defenses, or agentic access control.
Familiarity with hyperscaler AI platforms (AWS Bedrock, GCP Vertex AI, Azure OpenAI) and their integration security patterns.

AI Fluency Expectation

This role requires more than awareness of AI — it demands hands-on integration of AI tools into your day-to-day work. You should have experience leveraging AI-powered tools to accelerate discovery, drafting, analysis, and execution. You will be expected to actively apply AI to drive step-function productivity gains across the product lifecycle, and to bring that same mindset to the products you build.

Why This Role

You'll own products at the security frontier — the exact intersection of enterprise integration, identity, and agentic AI that every major enterprise is navigating right now.
Your work will govern billions of machine-to-machine interactions across thousands of enterprise deployments.
You'll have direct influence on ServiceNow's agentic AI strategy — AI Gateway and AI Control Tower are among the highest-priority investments on the platform roadmap.
You'll join an IAM team that operates with the discipline of a security team and the pace of a product team — mission-driven, technically deep, and globally influential.
Preferred location is Santa Clara, CA

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Director of Product Management - Data & AI Platform Security ]]> Company Description

Join us to put AI to work for people.

Job Description

Overview:

ServiceNow is seeking an experienced and visionary Director of Data & AI Platform Security Product Bundle (Vault) to lead strategy, product direction, and execution for our data, AI, & user security monetizable product portfolio. This role owns the end-to-end leadership of ServiceNow Vault including encryption, data privacy, log export service, code signing & AI native Vault console.

This is a high-impact, high-visibility leadership role responsible for shaping enterprises secure data, govern access, meet regulatory demands, and scale securely in an increasingly autonomous and agentic future. The Director will serve as a strategic partner for Engineering, Vault product team, Platform Security, Identity & Authentication, Legal & Compliance, and Executive Leadership.

What you get to do in this role:

Strategic Leadership & Vision
- Define and drive a multi-year strategy and product vision for Vault product bundle aligned with ServiceNow’s platform and business priorities.
- Lead ServiceNow’s Customer Zero adoption of Vault security capabilities, influencing internal usage patterns and enterprise-scale best practices.
- Partner with executive leadership to articulate progress, outcomes, and business value to internal and external stakeholders.
Product Strategy, Roadmap & Delivery
- Own the Vault Security product bundle roadmap, including prioritization, sequencing, dependencies, and delivery outcomes.
- Translate complex requirements across the ServiceNow Vault product bundle including encryption, data privacy, log export service, code signing & AI native Vault console into clear functional specifications and engineering deliverables.
- Champion AI-native features, agentic workflows, and automation-driven security capabilities that modernize enterprise risk management.
- Ensure solutions are scalable, resilient, automated, and deeply integrated with the ServiceNow platform and AI ecosystem.
Cross-Functional Leadership
- Act as the central point of coordination across SecOps, Identity & Authentication, Platform Security, Engineering, Audit, Risk, legal, P&P, and Compliance teams.
- Lead cross-functional planning forums to define requirements, integration patterns, release plans, and adoption strategies.
- Influence decision-making across security, product, engineering, and business stakeholders without direct authority.
Domain & Technical Expertise
- Experience in leveraging or critically thinking about how to integrate data security & AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- Apply deep expertise in data, AI security ,and cybersecurity frameworks, including but not limited to SOX ITGC, NIST, ISO, CMMC, privacy regulations, vendor risk, operational resilience, and the EU AI Act.
- Guide architectural decisions related to data security, agentic systems, authorization models, protocol security, data protection, and platform access controls.
- Evaluate data models, integrations, system architecture, and implementation quality to ensure long-term platform integrity.
Change Management & Adoption
- Drive global enablement through training, documentation, communication, and adoption programs.
- Define and track KPIs and success metrics for adoption, utilization, risk reduction, and business value realization.

The Impact You'll Make:

Shape how global enterprises secure data, AI and autonomous agents at scale.
Influence regulatory readiness and compliance outcomes for customers operating in highly regulated environments.
Modernize the data & AI Security experience—simplifying workflows, improving decision-making, and accelerating platform adoption.
Directly support ServiceNow’s mission to make workflows smarter, more secure, and more resilient.
Scale monetizable product to 1B revenue in next 3 years

Qualifications

Required Experience & Qualifications:

13-18+ years of leadership experience in data & AI security, data privacy, encryption, authorization, and data security.
Deep expertise in data security, agentic systems, and regulatory frameworks.
Proven experience designing and operating enterprise data security programs.
Demonstrated history of building, mentoring, and leading high-performing teams.
Strong customer-first mindset with the ability to balance innovation, risk, and usability.
Experience with process automation and AI-driven security workflows.
Strong analytical and systems-thinking skills, including exposure to AI & data security tactics.
Ability to clearly communicate complex technical and regulatory concepts to executives, customers, and cross-functional partners.

Preferred Qualifications:

Experience working with or building on the ServiceNow Platform.
Background in AI security product management for enterprise or platform-scale solutions.
Experience operating in highly regulated, global enterprise environments.
Local to Santa Clara, CA headquarters office

JV20

For positions in this location, we offer a base pay of $221,200 - $387,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Advisory Solution Consultant]]> Company Description

Join us to put AI to work for people.

Job Description

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting Sales team. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:

The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

Support product sales as a technical and domain expert of a client-facing sales team
Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
Provide feedback to product management about product enhancements that can address customer needs and provide additional value
Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
Stay current on competitive analysis and market differentiation
Support marketing events including executive briefings, conferences, user groups, and trade shows

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years of pre-sales solution consulting or sales engineering experience
Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
Experience working collaboratively with product management, product marketing, partners, and professional services
Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
Travel, as necessary

FD21

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr Enterprise Account Executive - Healthcare ]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
Identify the right specialist/ support resources to bring into a deal, at the right time

Qualifications

To be successful in this role you have:

10+ years of sales experience within software OR solutions sales organization
Experience establishing trusted relationships with current and prospective clients and other teams
Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
Experience achieving sales targets
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
The ability to understand the "bigger picture" and our plans around IT
Experience promoting a customer success focus in a "win as a team" environment
Willingness to travel up to 50%

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Advisory Solution Consultant - German speaking]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

Support product sales as a technical and domain expert of a client-facing sales team
Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
Provide feedback to product management about product enhancements that can address customer needs and provide additional value
Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
Stay current on competitive analysis and market differentiation
Support marketing events including executive briefings, conferences, user groups, and trade shows

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years of pre-sales solution consulting or sales engineering experience
Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
Experience working collaboratively with product management, product marketing, partners, and professional services
Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
Travel, as necessary

FD21

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr Mgr, Applications Dev Engrg Management]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

Manage product development activities
Work with product management, design, support and other dev teams to create high-quality solutions
Manage daily activities of the development team
Solve difficult and sometimes ambiguous problems
Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
10+ years of experience with technologies relevant to SN and advanced coding skills with high-quality results.
Experience managing employees who require little oversight in completing assigned work
Experience providing direction, delegate assignments, and support to accomplish tasks with their team
Experience with open source tools and agile development environments
Fluency in one or more relevant programming language (Java, C++, JavaScript)
Ability to understand broad concepts and use those concepts to understand and develop solutions for problems
Experience completing projects based on company priorities, context, risks and desired outcomes
Ability to understand and implement best practices and coding standards about role specific requirements (e.g. programming languages and tools, network design, functional design, algorithms, patterns, design and development, etc.).

FD21

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Advisory Solution Consultant - TMT, Enterprise]]> Company Description

Join us to put AI to work for people.

Job Description

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting [Employee Experience, Customer Workflow, ITX] Solution Sales. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:

Support product sales as a technical and domain expert of a client-facing sales team
Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
Provide feedback to product management about product enhancements that can address customer needs and provide additional value
Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
Stay current on competitive analysis and market differentiation
Support marketing events including executive briefings, conferences, user groups, and trade shows

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years of pre-sales solution consulting or sales engineering experience
Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
Experience working collaboratively with product management, product marketing, partners, and professional services
Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
Travel, as necessary

FD21

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Solution Consultant - TMT, Enterprise]]> Company Description

Join us to put AI to work for people.

Job Description

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting the Employee Experience, Customer Workflow, ITX Solution Sales. You will help guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:

Support product sales as a technical and domain expert of a client-facing sales team
Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement
Provide feedback to product management about product enhancements that can address customer needs and guide additional value
Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
Stay current on competitive analysis and market differentiation
Support marketing events including executive briefings, conferences, user groups, and trade shows

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
5+ years of pre-sales solution consulting or sales engineering experience
Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
Experience working collaboratively with product management, product marketing, partners, and professional services
Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence
Willingness to travel

FD21

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Manager, Deal Operations]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

The Sales Operations Manager is a strategic business partner to Sales Area VP and Managers in Japan and managing support functions essential to sales force productivity in those Areas. These include planning, reporting, deal structure and quoting, quota setting and management, sales process optimization, sales on-boarding, and sales compensation design and administration. The Sales Operations Manager will lead a team of Sales Operations Specialists in support of explosive sales growth and a quickly expanding sales force. Responsibilities include but are not limited to the following:

Lead a team of Sales Operations Specialists supporting field sales professionals in Japan.
Understand sales go-to-market strategy and identify resourcing initiatives
Assist in deal structuring of customer contracts for new business, upsell/cross-sell, and renewal transactions
Provide weekly, monthly, and quarterly reporting and metrics in support of meeting key sales initiatives and targets
Work cross-functionally to develop campaigns, training programs, and processes that accelerate the sales cycle and arm the sales force to win in the market

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
5+ Years proven experience of Sales Operations in a software sales organization
Proficient in the use of sales methodologies and sales force automation tools
Provided direct sales rep support on deal structuring and understanding of customer contracts guiding upsell and cross-sell opportunities
Organized, with excellent attention to detail and the ability to work in a fast-paced environment
Proficient in PPT, Word and Excel

JV20

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sales Operations Analyst]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

Aligned to Japan regions and territories, the Sales Operations Specialist will support the sales team from a Deal Operations Perspective and advise the sales team in commercial sales transactions.
Analyze and review current customer licensing, products and usage and identify new revenue opportunities
Suggest creative pricing and payment solutions balancing customer need and pricing policies.
Review Quotes and Order Forms for accuracy and completeness.
Ensure all Orders are approved within pricing and discount policies.
Interface to Deals Desk, Finance and Legal as needed (i.e. revenue recognition)
Interface with Order Management to ensure accuracy of booked sales opportunities in the ServiceNow sales automation tool.
Support sales organization’s requirement for Customer licensing compliance

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
2-4 years of proven experience of Sales Operations in a software sales organization
Organized, with excellent attention to detail and the ability to work in a fast paced environment
Proficient in PPT, Word, and Excel
Experience with a CRM system
Has been in a role supporting Sales Reps and Sales Territories
Strong listening, analytic and organizational skills
Ability to prioritize to meet business needs
Effective communicator, both written and verbal
Team Player with positive attitude ready to work in a fast paced environment
Results Driven
Ability to set expectations with stakeholders, and meet accepted timelines

JV20

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Content Strategist]]> Company Description

Job Description

We are looking for a Senior Content Strategist who will work across servicenow.com, email, paid media, and marketing channels to identify what drives audience engagement and pipeline velocity. You'll own the strategic lens on our content footprint: what exists, what maps to which buyer stages, what gaps we have, and what actually moves conversion. Your insights will feed hypothesis development for experimentation, inform prioritization with product marketing, and connect content performance to business outcomes. You'll leverage AI tools to accelerate analysis and strategy work, and develop messaging frameworks around ServiceNow's AI capabilities.

The ideal candidate combines expertise in content analysis, B2B buyer journey mapping, and marketing measurement to answer: "What content do we have? Where is it in the buyer journey? What's missing? What's actually moving people?" You excel at synthesizing cross-functional input, surfacing strategic insights from data, and communicating recommendations clearly to stakeholders. You are not a content executor, you are a strategist who feeds insights to writers, experimentation teams, and product marketers.

What you'll do in this role

Audit servicenow.com and marketing content to understand what exists, what it says, and how it's currently organized.
Map existing content to buyer personas and journey stages. Identify which content serves which audiences at which stages of evaluation.
Identify content and messaging gaps across channels and audiences. Surface opportunities to improve engagement, conversion, and stage progression.
Test content impact. Synthesize engagement data and conversion metrics to determine which content actually moves people through the buyer journey and why.
Develop content strategies and messaging frameworks that inform what content should exist and how it should be positioned -- including strategy around ServiceNow's AI capabilities and Agentic products.
Create flexible content models and persona-based journey maps that feed hypothesis development for experimentation and inform prioritization with product marketing.
Build content governance frameworks and work with tagging/taxonomy partners to establish metadata standards that enable analysis and measurement across channels.
Feed strategic insights to product marketing, integrated marketing, copywriters, designers, digital strategists, and experimentation teams. Translate "here's what's working, here's what's not" into actionable direction.
Measure content performance and tie engagement metrics to marketing outcomes (conversion, pipeline influence, stage progression). Continuously refine strategy based on data.
Collaborate with .com, analytics, and product strategy teams on information architecture and content prioritization aligned to business goals.
Leverage AI tools to accelerate content audits, analysis, and strategy development.

Qualifications

Qualifications

7+ years in content strategy, product marketing, or digital marketing, preferably for enterprise B2B technology and AI
Proven ability to audit and analyze large content portfolios, map content to buyer journeys, and identify strategic gaps
Expertise in SEO, SEM, and AI optimization (AIO) as they relate to content strategy and discoverability
Strong analytical and measurement mindset -- comfort connecting content performance to business outcomes (conversion, pipeline influence, stage progression)
Understanding of AI capabilities, use cases, and how to position AI products/features to technical and business audiences
Experience using AI tools to accelerate strategy work and analysis
Strong understanding of B2B marketing strategy, buyer personas, and buyer journey mapping
Proven ability to work cross-functionally with product marketing, demand generation, analytics, and experimentation teams
Deep knowledge of content management systems and analytics platforms
Excellent written and verbal communication skills; ability to synthesize insights and communicate strategy clearly to stakeholders
Strong research and synthesis skills --- comfort pulling signal from multiple data sources
Background in demand generation, digital marketing, or measurement a plus
Familiarity with Adobe Experience Manager, marketing automation platforms, and analytics tools preferred
Bachelor's degree

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Keynote Production Lead ]]> Company Description

Join us to put AI to work for people.

Job Description

ServiceNow is seeking an experienced and detail-oriented Keynote Production Lead to join our team and oversee the planning and execution of our strategic events, including our Knowledge annual customer event main stage keynote program and other events across the portfolio. The ideal candidate will have a strong background in event production, a passion for keynote experiences, is highly organized, and can manage multiple projects simultaneously. This role is crucial in creating memorable keynote experiences that reflect our brand and engage our global customer audience.

What you get to do in this role:

Lead the end-to-end development and execution of our mainstage keynote program.
Collaborate with a wide variety of stakeholders including ServiceNow executives, the brand, content, keynote and creative teams, and the Strategic Events org to ensure a high quality, industry-leading keynote experience.
Oversee end-to-end keynote production including vendor management, stage and scenic design, technical production details, the attendee experience, and logistics.
Own the keynote production project plans, budgets, and timelines.
Lead the execution and implementation of project timelines, milestone tracking, speaker readiness, rehearsals, and the successful delivery of the Knowledge keynote program.
Bring clarity to the overall keynote experience — act as the primary production of contact for internal stakeholders and external partners during the event planning and execution phases.
Overall communication with key stakeholders to aid in the execution of our keynote program. Develop and present the overall keynote production strategy and experience.
Negotiate contracts with vendors and service providers, managing relationships to maintain high quality and cost-effectiveness.
Collaborate on other keynote projects within the Strategic Events portfolio. Fresh eye-thinking and pushing the boundaries of what success looks like as a focal point for overall success.
Intellectual curiosity and a learner's mindset: You're staying current on AI's role in event production and events. You ask smart questions and aren't intimidated by emerging tools or technologies that might change how we work.

Qualifications

Qualifications

5-7 years of proven live production talent with extensive experience managing elite level keynote programs and working directly with executive leadership.
Skilled project manager with demonstrated experience managing large scale events.
Demonstrated professional interpersonal skills and ability to manage multiple stakeholders.
Effective time management and organizational skills with the ability to multi-task within a fast-paced environment, prioritize tasks, track projects and meet urgent deadlines.
Professional verbal and written communication skills, with the ability to communicate effectively within all levels of the organization — including ServiceNow executives and their offices.
Travel required.

JV19

For positions in this location, we offer a base pay of $102,300 - $179,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Keynote Production Lead ]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

Lead the end-to-end development and execution of our mainstage keynote program.
Collaborate with a wide variety of stakeholders including ServiceNow executives, the brand, content, keynote and creative teams, and the Strategic Events org to ensure a high quality, industry-leading keynote experience.
Oversee end-to-end keynote production including vendor management, stage and scenic design, technical production details, the attendee experience, and logistics.
Own the keynote production project plans, budgets, and timelines.
Lead the execution and implementation of project timelines, milestone tracking, speaker readiness, rehearsals, and the successful delivery of the Knowledge keynote program.
Bring clarity to the overall keynote experience — act as the primary production of contact for internal stakeholders and external partners during the event planning and execution phases.
Overall communication with key stakeholders to aid in the execution of our keynote program. Develop and present the overall keynote production strategy and experience.
Negotiate contracts with vendors and service providers, managing relationships to maintain high quality and cost-effectiveness.
Collaborate on other keynote projects within the Strategic Events portfolio. Fresh eye-thinking and pushing the boundaries of what success looks like as a focal point for overall success.
Intellectual curiosity and a learner's mindset: You're staying current on AI's role in event production and events. You ask smart questions and aren't intimidated by emerging tools or technologies that might change how we work.

Qualifications

To be successful in this role you have:

5-7 years of proven live production talent with extensive experience managing elite level keynote programs and working directly with executive leadership.
Skilled project manager with demonstrated experience managing large scale events.
Demonstrated professional interpersonal skills and ability to manage multiple stakeholders.
Effective time management and organizational skills with the ability to multi-task within a fast-paced environment, prioritize tasks, track projects and meet urgent deadlines.
Professional verbal and written communication skills, with the ability to communicate effectively within all levels of the organization — including ServiceNow executives and their offices.
Travel required.

JV19

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Principal Solution Architect, Operations Technology Management (OTM) ]]> Company Description

Join us to put AI to work for people.

Job Description

This Solution Architect is a functional and technical expert who consults with customers on implementing ServiceNow’s Operations Technology Management (OTM) solutions in line with leading practices, accelerating customer business outcomes, and helping build the practice. The role requires the person to be laser-focused on solving the most relevant customer challenges, providing support during sales cycles, engaging directly with our Customers and Partners, and advocating for customer needs within ServiceNow (e.g., Product Management, Customer & Partner Excellence, Training & Certification).

The Solution Architect will provide architectural guidance, business acumen in the technology industry, and deep product expertise, innovation, and knowledge capital to our customers and partners.

Responsibilities:

Lead pre-sales activities including sales presentations, solutioning and scoping workshops, developing Statement of Work (SOW) documentation with clear deliverables and effort estimates, defining project scope and change order triggers, and partnering with Service Account Executives and Sales team members on engagement sizing.
Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes, focused on inter-connectivity between Workflow applications and a Customer’s technology landscape, while informing the customer on governance best practices.
Interacts with senior leadership, including CXOs, to support discussions on their implementation roadmap and change management best practices for applications within a Workflow.
Design and deliver ServiceNow OTM solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
Establish mutually beneficial relationships with an OTM’s product owners and stakeholders to promote awareness of Workflow Solutions capabilities and roadmaps.
Lead office hours, formal presentations, webinars, and other learning events tailored to field delivery stakeholders (advisory, delivery, Go-To-Market (GTM), etc.) to showcase customer use cases and successes.
Promote continuous improvement practices for delivery/engagement materials in partnership with the related Customer & Partner Excellence Team.
Enable and mentor other members of the ServiceNow delivery team and partner ecosystem.
Up to 50% travel annually, driven by customer needs and internal meetings.
Ability to create documentation and service offerings to help promote our services.
Ability to be flexible and work in other areas of Risk and Security to maintain their utilization KPI.
Acquire and maintain skills/certifications, in their first 90-Days of employment, such as ServiceNow Certified System Administrator (CSM), Certified Application Developer (CAD), and Certified Implementation Specialist (CIS):
- CMDB Fundamentals
- USEM (VR)
- Security Incident Response
- Integrated Risk Management (IRM)

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Industry domain experience in Operational Technology (OT).
Industry domain expertise in ITOM ServiceNow modules. This would cover areas such as event management, Discovery, CMDB, and Service Graph Connectors.
Familiarity with Purdue Model and ISA-95/IEC 62443 segmentation concepts.
Familiarity with virtualization and hypervisors (VMware ESXi, Hyper-V, KVM)
Deep understanding of ICS/OT protocols (Modbus, DNP3, IEC 60870- 5 - 104, OPC UA/DA, Profinet, EtherNet/IP, Siemens S7, BACnet, etc.)
Working knowledge of NERC CIP, NIST CSF, ISA/IEC 62443, C2M2 or industry-specific frameworks
Understanding of security zoning, segmentation, and zero-trust concepts in OT.
Working knowledge of configuring network data feeds (mirror ports, taps, ERSPAN) and validating data visibility.
8+ years of experience as part of a professional services organization; or equivalent education/experience.
Controls engineering or OT network security background a plus.
Creative with comfort running projects independently.
Success driving complex issues through analysis and resolution.
Experience working collaboratively.
Vast and varied experience across leading Technology software platforms
Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons, and risks), while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems.
Customer-centric mentality, willing to go the extra mile for the customer, and will break down all barriers to ensure customer success.
Interacts well with both technical and non-technical customers, attains relevant technical and business requirements, analyzes information, and designs comprehensive solutions.
Capable of developing visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude.
Experience conducting solutions presentations and obtaining customer acceptance of solution design.
Strong capabilities in forging trust and engaging a remote or in-person audience.
Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams.
A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.
ServiceNow Certifications (required or must be achieved within the first 90 days):
- Certified System Administrator
At least 2 relevant Certified Implementation Specialist certifications
Desired ServiceNow Certifications: Certified Technical Architect (required or must be achieved within the first 365 days)

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Principal Solution Architect, Operations Technology Management (OTM) ]]> Company Description

Join us to put AI to work for people.

Job Description

The Solution Architect will provide architectural guidance, business acumen in the technology industry, and deep product expertise, innovation, and knowledge capital to our customers and partners.

Responsibilities:

Lead pre-sales activities including sales presentations, solutioning and scoping workshops, developing Statement of Work (SOW) documentation with clear deliverables and effort estimates, defining project scope and change order triggers, and partnering with Service Account Executives and Sales team members on engagement sizing.
Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes, focused on inter-connectivity between Workflow applications and a Customer’s technology landscape, while informing the customer on governance best practices.
Interacts with senior leadership, including CXOs, to support discussions on their implementation roadmap and change management best practices for applications within a Workflow.
Design and deliver ServiceNow OTM solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
Establish mutually beneficial relationships with an OTM’s product owners and stakeholders to promote awareness of Workflow Solutions capabilities and roadmaps.
Lead office hours, formal presentations, webinars, and other learning events tailored to field delivery stakeholders (advisory, delivery, Go-To-Market (GTM), etc.) to showcase customer use cases and successes.
Promote continuous improvement practices for delivery/engagement materials in partnership with the related Customer & Partner Excellence Team.
Enable and mentor other members of the ServiceNow delivery team and partner ecosystem.
Up to 50% travel annually, driven by customer needs and internal meetings.
Ability to create documentation and service offerings to help promote our services.
Ability to be flexible and work in other areas of Risk and Security to maintain their utilization KPI.
Acquire and maintain skills/certifications, in their first 90-Days of employment, such as ServiceNow Certified System Administrator (CSM), Certified Application Developer (CAD), and Certified Implementation Specialist (CIS):
- CMDB Fundamentals
- USEM (VR)
- Security Incident Response
- Integrated Risk Management (IRM)

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Industry domain experience in Operational Technology (OT).
Industry domain expertise in ITOM ServiceNow modules. This would cover areas such as event management, Discovery, CMDB, and Service Graph Connectors.
Familiarity with Purdue Model and ISA-95/IEC 62443 segmentation concepts.
Familiarity with virtualization and hypervisors (VMware ESXi, Hyper-V, KVM)
Deep understanding of ICS/OT protocols (Modbus, DNP3, IEC 60870- 5 - 104, OPC UA/DA, Profinet, EtherNet/IP, Siemens S7, BACnet, etc.)
Working knowledge of NERC CIP, NIST CSF, ISA/IEC 62443, C2M2 or industry-specific frameworks
Understanding of security zoning, segmentation, and zero-trust concepts in OT.
Working knowledge of configuring network data feeds (mirror ports, taps, ERSPAN) and validating data visibility.
8+ years of experience as part of a professional services organization; or equivalent education/experience.
Controls engineering or OT network security background a plus.
Creative with comfort running projects independently.
Success driving complex issues through analysis and resolution.
Experience working collaboratively.
Vast and varied experience across leading Technology software platforms
Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons, and risks), while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems.
Customer-centric mentality, willing to go the extra mile for the customer, and will break down all barriers to ensure customer success.
Interacts well with both technical and non-technical customers, attains relevant technical and business requirements, analyzes information, and designs comprehensive solutions.
Capable of developing visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude.
Experience conducting solutions presentations and obtaining customer acceptance of solution design.
Strong capabilities in forging trust and engaging a remote or in-person audience.
Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams.
A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.
ServiceNow Certifications (required or must be achieved within the first 90 days):
- Certified System Administrator
At least 2 relevant Certified Implementation Specialist certifications
Desired ServiceNow Certifications: Certified Technical Architect (required or must be achieved within the first 365 days)

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Principal Solution Architect, Operations Technology Management (OTM) ]]> Company Description

Join us to put AI to work for people.

Job Description

The Solution Architect will provide architectural guidance, business acumen in the technology industry, and deep product expertise, innovation, and knowledge capital to our customers and partners.

Responsibilities:

Lead pre-sales activities including sales presentations, solutioning and scoping workshops, developing Statement of Work (SOW) documentation with clear deliverables and effort estimates, defining project scope and change order triggers, and partnering with Service Account Executives and Sales team members on engagement sizing.
Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes, focused on inter-connectivity between Workflow applications and a Customer’s technology landscape, while informing the customer on governance best practices.
Interacts with senior leadership, including CXOs, to support discussions on their implementation roadmap and change management best practices for applications within a Workflow.
Design and deliver ServiceNow OTM solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
Establish mutually beneficial relationships with an OTM’s product owners and stakeholders to promote awareness of Workflow Solutions capabilities and roadmaps.
Lead office hours, formal presentations, webinars, and other learning events tailored to field delivery stakeholders (advisory, delivery, Go-To-Market (GTM), etc.) to showcase customer use cases and successes.
Promote continuous improvement practices for delivery/engagement materials in partnership with the related Customer & Partner Excellence Team.
Enable and mentor other members of the ServiceNow delivery team and partner ecosystem.
Up to 50% travel annually, driven by customer needs and internal meetings.
Ability to create documentation and service offerings to help promote our services.
Ability to be flexible and work in other areas of Risk and Security to maintain their utilization KPI.
Acquire and maintain skills/certifications, in their first 90-Days of employment, such as ServiceNow Certified System Administrator (CSM), Certified Application Developer (CAD), and Certified Implementation Specialist (CIS):
- CMDB Fundamentals
- USEM (VR)
- Security Incident Response
- Integrated Risk Management (IRM)

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Industry domain experience in Operational Technology (OT).
Industry domain expertise in ITOM ServiceNow modules. This would cover areas such as event management, Discovery, CMDB, and Service Graph Connectors.
Familiarity with Purdue Model and ISA-95/IEC 62443 segmentation concepts.
Familiarity with virtualization and hypervisors (VMware ESXi, Hyper-V, KVM)
Deep understanding of ICS/OT protocols (Modbus, DNP3, IEC 60870- 5 - 104, OPC UA/DA, Profinet, EtherNet/IP, Siemens S7, BACnet, etc.)
Working knowledge of NERC CIP, NIST CSF, ISA/IEC 62443, C2M2 or industry-specific frameworks
Understanding of security zoning, segmentation, and zero-trust concepts in OT.
Working knowledge of configuring network data feeds (mirror ports, taps, ERSPAN) and validating data visibility.
8+ years of experience as part of a professional services organization; or equivalent education/experience.
Controls engineering or OT network security background a plus.
Creative with comfort running projects independently.
Success driving complex issues through analysis and resolution.
Experience working collaboratively.
Vast and varied experience across leading Technology software platforms
Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons, and risks), while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems.
Customer-centric mentality, willing to go the extra mile for the customer, and will break down all barriers to ensure customer success.
Interacts well with both technical and non-technical customers, attains relevant technical and business requirements, analyzes information, and designs comprehensive solutions.
Capable of developing visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude.
Experience conducting solutions presentations and obtaining customer acceptance of solution design.
Strong capabilities in forging trust and engaging a remote or in-person audience.
Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams.
A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.
ServiceNow Certifications (required or must be achieved within the first 90 days):
- Certified System Administrator
At least 2 relevant Certified Implementation Specialist certifications
Desired ServiceNow Certifications: Certified Technical Architect (required or must be achieved within the first 365 days)

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Principal Solution Architect, Operations Technology Management (OTM) ]]> Company Description

Join us to put AI to work for people.

Job Description

The Solution Architect will provide architectural guidance, business acumen in the technology industry, and deep product expertise, innovation, and knowledge capital to our customers and partners.

Responsibilities:

Lead pre-sales activities including sales presentations, solutioning and scoping workshops, developing Statement of Work (SOW) documentation with clear deliverables and effort estimates, defining project scope and change order triggers, and partnering with Service Account Executives and Sales team members on engagement sizing.
Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes, focused on inter-connectivity between Workflow applications and a Customer’s technology landscape, while informing the customer on governance best practices.
Interacts with senior leadership, including CXOs, to support discussions on their implementation roadmap and change management best practices for applications within a Workflow.
Design and deliver ServiceNow OTM solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
Establish mutually beneficial relationships with an OTM’s product owners and stakeholders to promote awareness of Workflow Solutions capabilities and roadmaps.
Lead office hours, formal presentations, webinars, and other learning events tailored to field delivery stakeholders (advisory, delivery, Go-To-Market (GTM), etc.) to showcase customer use cases and successes.
Promote continuous improvement practices for delivery/engagement materials in partnership with the related Customer & Partner Excellence Team.
Enable and mentor other members of the ServiceNow delivery team and partner ecosystem.
Up to 50% travel annually, driven by customer needs and internal meetings.
Ability to create documentation and service offerings to help promote our services.
Ability to be flexible and work in other areas of Risk and Security to maintain their utilization KPI.
Acquire and maintain skills/certifications, in their first 90-Days of employment, such as ServiceNow Certified System Administrator (CSM), Certified Application Developer (CAD), and Certified Implementation Specialist (CIS):
- CMDB Fundamentals
- USEM (VR)
- Security Incident Response
- Integrated Risk Management (IRM)

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Industry domain experience in Operational Technology (OT).
Industry domain expertise in ITOM ServiceNow modules. This would cover areas such as event management, Discovery, CMDB, and Service Graph Connectors.
Familiarity with Purdue Model and ISA-95/IEC 62443 segmentation concepts.
Familiarity with virtualization and hypervisors (VMware ESXi, Hyper-V, KVM)
Deep understanding of ICS/OT protocols (Modbus, DNP3, IEC 60870- 5 - 104, OPC UA/DA, Profinet, EtherNet/IP, Siemens S7, BACnet, etc.)
Working knowledge of NERC CIP, NIST CSF, ISA/IEC 62443, C2M2 or industry-specific frameworks
Understanding of security zoning, segmentation, and zero-trust concepts in OT.
Working knowledge of configuring network data feeds (mirror ports, taps, ERSPAN) and validating data visibility.
8+ years of experience as part of a professional services organization; or equivalent education/experience.
Controls engineering or OT network security background a plus.
Creative with comfort running projects independently.
Success driving complex issues through analysis and resolution.
Experience working collaboratively.
Vast and varied experience across leading Technology software platforms
Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons, and risks), while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems.
Customer-centric mentality, willing to go the extra mile for the customer, and will break down all barriers to ensure customer success.
Interacts well with both technical and non-technical customers, attains relevant technical and business requirements, analyzes information, and designs comprehensive solutions.
Capable of developing visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude.
Experience conducting solutions presentations and obtaining customer acceptance of solution design.
Strong capabilities in forging trust and engaging a remote or in-person audience.
Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams.
A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.
ServiceNow Certifications (required or must be achieved within the first 90 days):
- Certified System Administrator
At least 2 relevant Certified Implementation Specialist certifications
Desired ServiceNow Certifications: Certified Technical Architect (required or must be achieved within the first 365 days)

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr Enterprise Account Exec - Higher Education]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
Identify the right specialist/ support resources to bring into a deal, at the right time

Qualifications

To be successful in this role you have:

Currently located in the Northeast, United States
If not currently located in Northeast, must be very comfortable and flexible with frequent travel to locations such as NYC, Boston, and New Jersey
5+ years experience and success selling software to Higher Education vertical strong preferred
If not Higher Education, 5+ years success selling large, complex Enterprise Software deals to SLED
10+ years of sales experience within Enterprise PaaS/SaaS organizations
Experience establishing trusted relationships with current and prospective clients and other teams
Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
Experience achieving sales targets
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
The ability to understand the "bigger picture" and our plans around IT
Experience promoting a customer success focus in a "win as a team" environment
Willingness to travel up to 50%

For positions in this location, we offer a base pay of $145,150 - $215,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Director, SEC & ESG Reporting ]]> Company Description

Join us to put AI to work for people.

Job Description

Position Summary

ServiceNow is seeking an experienced and detail-oriented Director, SEC & ESG Reporting to join our Finance organization. This critical and high-profile role is responsible for overseeing the preparation and filing of SEC reports and managing the Company's environmental, social, and governance (ESG) regulatory reporting requirements. The Director will serve as a key technical accounting resource and cross-functional partner to Legal, Investor Relations, FP&A, Sustainability, and external auditors.

This role requires a strong command of US GAAP, SEC regulations, and evolving ESG disclosure frameworks, combined with exceptional leadership, project management, and communication skills.

Key Responsibilities

SEC Reporting

Lead the preparation, review, and timely filing of SEC periodic reports, including Forms 10-K, 10-Q, 8-K (earnings release) and other required filings
Ensure accuracy and completeness of financial statements, footnotes, MD&A, and related disclosures in accordance with US GAAP and SEC rules and regulations
Coordinate with external auditors on quarterly reviews and annual audit procedures related to SEC filings
Monitor and evaluate the impact of new and proposed accounting standards (FASB, SEC) and lead adoption efforts, including drafting technical accounting memos
Maintain and enhance disclosure controls and procedures; partner with Legal and Investor Relations on earnings releases, earnings scripts, and investor communications
Manage the EDGAR filing process, including XBRL tagging and submission
Support proxy filings through performance of quality assurance procedures
Manage the Sarbanes-Oxley (SOX) compliance activities related to the financial reporting process, including internal control documentation and remediation
Research, benchmark and document critical disclosure-related matters and present to executive management/external auditors

ESG Reporting

Work closely with our ESG reporting and sustainability teams as well as internal stakeholders on ESG regulatory reporting preparedness
Co-lead project management as it relates to the Corporate Sustainability Reporting Directive (CSRD) readiness-project
Lead the Company's compliance efforts with SEC climate-related disclosure rules and other emerging ESG regulatory requirements, as applicable
Involvement in establishing and maintaining ESG data governance frameworks, including data collection methodologies, controls, and audit trails to support third-party assurance
Partner with Corporate Sustainability, Legal, and other cross-functional teams to ensure readiness and successful completion of ESG regulatory requirements
Monitor developments in global ESG reporting standards and advise leadership on evolving disclosure expectations

Leadership & Cross-Functional Collaboration

Manage and develop a high-performing team of SEC and ESG reporting professionals; provide mentorship, set performance goals, and foster a culture of continuous learning
Serve as a subject matter expert and key advisor to senior management on reporting, disclosure, and ESG matters
Build and maintain strong working relationships with Legal, IR, Sustainability, FP&A, Internal Audit, and external advisors
Lead or contribute to special projects including mergers and acquisitions, capital markets transactions, and process improvement initiatives

Qualifications

Required

BS/BA degree in Accounting and CPA is required
Big 4 public accounting experience with SEC-reporting clients
10+ years of progressive accounting/reporting experience, including a minimum of 5 years in a public company SEC reporting role
Strong understanding of non-GAAP disclosure requirements and previous experience in earnings release reporting
Strong technical knowledge of US GAAP, SEC rules and regulations, and SOX compliance
Demonstrated experience managing or contributing to ESG/sustainability reporting programs
General knowledge of ESG regulations and reporting standards (CSRD, TCFD, ISSB, etc.) with interest to further learn these areas and act as a future subject matter expert as it relates to ESG reporting
Proven ability to manage multiple priorities and deadlines in a fast-paced, high-growth environment
Excellent written and verbal communication skills; ability to present complex topics clearly to executive-level audiences
A strong team player with a positive, service-oriented attitude
Meticulous and superior attention to detail
Experience with Workiva and SAP

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Solution Sales Executive, FinServ - Moveworks]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

Support territory strategy and planning to improve vertical agreement, account use case targeting and execution
Provide input to AE during the account planning process based on territory strategy and recommendation
Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
Champion diversity and belonging to contribute to an open and inclusive environment

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years knowledge on return on investment of specialty solutions area to lead solution win
Experience as an AE, or in alternative sales/ customer service role
Understanding of business sales processes
Travel required: 30-50%

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Partner Talent & Success Specialist]]> Company Description

Join us to put AI to work for people.

Job Description

The Senior Specialist owns partner success and practice building outcomes for 8-10 focus partners (best estimate 60% of role), serving as their primary ServiceNow point of contact for practice development and partner escalations. This role is accountable for Partner Success Review completion within assigned GTM motion (best estimate 25% of role), guides partners through PLA validation and specialization achievement, coordinates with Major Area leads on strategy alignment (best estimate 15% of role), and designs practice building plans that align partner capabilities to GTM/RTM priorities and customer success outcomes.

What You Get to Do in This Role

Own the strategic practice building plan for 8-10 designated focus partners, driving improvements in deployment quality, customer satisfaction, and delivery capacity

Conduct quarterly Partner Talent & Success Reviews evaluating practice health across capacity, quality, adoption, and business growth metrics; accountable for PSR completion within assigned GTM motion and focus partner portfolio

Guide partners through PLA validation milestones, PSR requirements, and specialization achievement or renewal

Translate partner business plans into practice building roadmaps covering sales enablement, pre-sales capability, and delivery excellence

Serve as single point of contact for focus partners on EMEA GTM and RTM alignment, ensuring practice readiness for priority solution areas and Major Area GTM priorities

Design custom practice development initiatives addressing partner-specific gaps in AI capacity, CRM delivery, or Pro Plus certification coverage

Manage the partner success lifecycle from preparation and discovery through strategy formulation, implementation, monitoring, and continuous improvement

Drive partner practice outcomes including deployment registration growth, CSAT improvement, and CLAC optimization

Support partners in building sales, delivery, and customer success excellence through targeted enablement

Mentor IC1 and IC2 team members on partner success methodologies and practice building best practices

Provide recommendations to Shared Services on 'one-to-many' enablement activities based on regional partner practice needs

Manage partner escalations and maintain governance cadence with partner leadership, Major Area leads, and ServiceNow stakeholders; coordinate with assigned Major Area to ensure partner activities align with regional strategy

Knowledge & Expertise

Fully competent in partner success management and practice building methodologies. Deep understanding of the multi-phase partner talent & success lifecycle from preparation through strategy iteration. Expert in using 360 Dashboard and PLA Heatmap dashboard etc. for practice capability assessment and formulating plans to drive ecosystem quality. Strong grasp of how partner practice excellence drives ServiceNow customer success and revenue growth.

Decision Making & Impact

Independently designs practice building strategies within EMEA frameworks. Makes judgment calls on partner enablement priorities, practice intervention approaches, and escalation handling. Recommends adjustments to partner engagement categories based on practice performance and growth commitment.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
5+ years in partner success, practice development, customer success, or channel enablement; or Master's degree with 3+ years
Experience with Practice Level Agreements, specialization requirements, and partner validation processes
Strong stakeholder management skills across partner organizations and internal ServiceNow teams
Deep knowledge of practice building methodologies across sales, pre-sales, and delivery functions
Experience managing strategic partner relationships focused on practice development outcomes
Proven track record building partner practices with measurable improvements in deployment quality and customer satisfaction

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Enterprise Account Executive, CRM Solutions - CEE]]> Company Description

Job Description

The CRM Account Executive will oversee market success of ServiceNow's CRM Workflows products across the CEE Region. You will play a leading role in engaging assigned Enterprise accounts and be responsible for the creation of new business and pipeline across a substantial portion of the ServiceNow sales cycle and methodology. You will oversee executive relationship management for assigned accounts; lead and partner with virtual teams, including Core Field, Solution Sales, Solution Consulting, Support and Professional Services.

What you will get to do in this role:

Oversee development and growth of assigned accounts, including development and deployment of territory resources
Develop a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for your assigned account and/or territory.
Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across CRM product(s) and CRM multi-workflow solution(s).
Arrange and conduct initial Executive and CxO discussions and position meetings
Collaborate closely with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing ServiceNow’s CRM Workflows product(s) & solution(s), orchestrating relationships as required.
Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
Be the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the ServiceNow Customer & Industry Workflows platform
Own and Lead CRM opportunities all the while collaborating closely with Core Sales Teams (AE’s, SC’s, Leadership) and other ServiceNow Solution Areas (Creator, Employee, Technology) to deliver outcomes-based solutions to our clients and prospects.
In partnership with assigned Account Executive and Solution Consultant, present our CRM Workflows offering directly to prospects, customers, partners and at industry events and seminars
Articulate customer success strategies to the field to streamline and standardize Platform presentations and value proposition
Prospect qualification and the development of new sales opportunities and ongoing revenue streams with limited support from inside sales
Sales process management and opportunity closure
Ongoing account management to ensure customer satisfaction and drive additional revenue streams

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Deep experience in solution sales, preferably within a CRM / Customer engagement /Customer Service Management / CX / CPaaS / CCaaS / SOM vendor
An understanding of the CRM, CX or CSM solution-related business processes
Experience leading virtual or matrixed teams
Ability to understand broad, macro-level business IT needs for a prospective client
8+ years of sales experience within complex software or platform solutions
Broad industry knowledge across a variety of verticals
Experience establishing trusted relationships with current and prospective clients and other teams
Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships
Able to thrive in a fast paced, growing, deadline driven environment
Willingness to go above and beyond to win in the market against stiff competition
Ability to communicate complex issues in simple terms via written and oral media, to a variety of different audiences
Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system
Excellent communication and presentation skills
Regional travel required,
Fluency in Polish and English essential

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[ Staff Data Platform Software Engineer, Graph — Veza]]> Company Description

Job Description

We are looking for a passionate Staff Data Platform Software Engineer to join Veza’s Graph team. You will play a key role in designing, improving, and maintaining the robust and scalable code behind the Veza Access Graph, collaborating closely with cross-functional teams to shape the future of our products and deliver exceptional identity and access management experiences to our customers. This is an exciting opportunity to contribute to the growth and success of a high-impact startup while working on cutting-edge technologies!

What you will do

Develop, maintain and scale Graph features to directly and indirectly support actionable customer intelligence across various products.
Drive the performance, scalability, and reliability of the backend services and APIs for our platform.
Collaborate with product managers, other software engineers, and security experts to build product features that meet business objectives and security standards.
Continuously optimize and improve your work through code and design reviews, testing, and refactoring.
Implement logging, monitoring, and auditing capabilities to ensure visibility and compliance with regulatory requirements and operational health metrics.
Stay current with industry trends and emerging technologies across different fields and leverage them to drive innovation and improve our platform.

Qualifications

Experience:

Proven experience (minimum 8+ years) in professional backend software development with a focus on data modeling, data management, identity, security, or related areas.
A history with the development of databases, storage layers, query engines or adjacent tooling.
Experience with complex relational data models in OLAP systems and/or graph database systems such as Neo4j.
Deep knowledge of relational algebra and graph algorithms.
A familiarity with caching mechanisms and distributed systems.
A proven ability to develop and test code in one or more modern backend programming languages such as Golang or Kotlin.
Experience designing and implementing RESTful APIs in microservice architectures.
Experience with cloud platforms, such as AWS, Azure, or Google Cloud Platform, and containerization and orchestration technologies, such as Docker and Kubernetes, is a plus.

You Are:

An excellent problem-solver with high attention to detail.
Someone who can work both independently and collaboratively in a fast-paced environment.
A strong communicator with the ability to relate technical concepts to both technical and non-technical stakeholders.
A mentor who helps others become the best versions of themselves.
A pleasure to work with!

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior AI Agent Engineer – Moveworks | Customer Deployment]]> Company Description

Join us to put AI to work for people.

Job Description

As a Senior AI Agent Engineer – Moveworks | Customer Deployment at Moveworks ServiceNow, you’ll be responsible for making customers successful with the Moveworks ServiceNow Platform by accelerating product adoption through various customer engagements. You are a critical, high-leverage technical individual that operates at the intersection of Customer Success, Product Management, and Engineering.

Your primary mission is to translate complex customer business process challenges into innovative, high-impact AI solutions built on our platform. This role provides full-stack ownership of technical success, allowing you to not only deploy capabilities in the current product but also directly influence the product's evolution by ensuring that learnings are folded back into our core platform.

Core Responsibilities & Impact:

Full-stack Ownership: Partner deeply with customers throughout the entire delivery lifecycle of AI Agents on the Moveworks ServiceNow Platform: Vision-Lock, Solution Design/Architecture, Building, Tuning, and launch.
Custom Solution Design: Architect, design and consult with customers to develop high-impact technical AI solutions on the Moveworks ServiceNow platform by helping them leverage AI in novel and meaningful ways to solve complex business challenges.
Integration and implementation: Integrate the Moveworks ServiceNow Platform to Customer enterprise system in an innovative, secure and performant manner.
Product Partnership: Work closely with engineering and product teams on new product rollouts, and help drive product decision making by synthesizing on-the-ground customer feedback and technical gaps.
Strategic Autonomy: Consult customers and apply creative freedom in solution design to shape the customer’s Agentic AI roadmap.

About You:

You are a technical generalist & a “do-er” with a deep, intuitive understanding of complex systems and a relentless focus on customer impact. You thrive in a dynamic, high-growth environment where you can both build and lead.

Technical Acumen & Curiosity Mindset: You are a rapid learner with high technical aptitude and strong generalist with instincts to quickly learn both new technical and business domains. You possess a curiosity to understand details from both a technical and a business perspective i.e: trying to understand: "what happens under the hood?" and “why is this done that way?”
Technical Mastery: Strong grasp of API based systems integration, LLM-based systems design including prompt engineering, context engineering, and data modeling.
Product Excellence Obsession: You have product taste/judgement and are obsessed with building and delivering exceptional product experiences for users.
Reusability: You share what works with the broader team, and help generalize solutions into reusable templates.
Customer-Centric Soft Skills: You have the communication skills required for deep customer partnerships, and you genuinely enjoy working directly with customers. You are compelled to develop and deliver compelling solution narratives through creation of high-quality artifacts (e.g. architecture diagrams, solution proposals, product documentation, SOWs) as well as engaging presentations and demos, tailored to the technical and business awareness of the audience.
Strategic Guidance & Influence: Serve as a trusted advisor to customers, providing strategic direction to help them overcome technical and organizational obstacles. This includes developing and delivering context-specific solutions, as well as upskilling customer teams to leverage the product independently.
Entrepreneurial Drive / Grit: You aspire to a high-growth career path, actively seeking to gain maximum exposure and learning across engineering, product, and business functions as quickly as possible. You lean into navigating through challenging business situations or antiquated legacy systems.
Ecosystem Partnership: You possess a strong sense of personal accountability to both customers and internal teammates who rely on your expertise.

Qualifications

To be successful in this role you have:

5+ years of experience in a technical role, such as a Forward Deployed Engineer, Solutions Engineer, Customer Success Engineer, Solutions Architect, Consulting Engineer or Software Engineer.
Ability to operate across multiple business functions or technical domains, demonstrating adaptability, quick-to-learn, and broad technical skills.
Experience designing, building and launching full-stack workflows, and automations, leveraging REST APIs, iPaaS automation (Workato, Azure Functions, AWS Lambdas, ServiceNow Flow Designer), or generic scripting (e.g., Python, JavaScript, Golang, etc.).
Fully independent practitioner who owns work with minimal guidance, applying in-depth knowledge to problems of diverse scope and evaluating multiple factors to arrive at sound technical decisions.
Track record of contributing ideas and documentation across project teams, not just within immediate assignments.
You are willing to travel up to 25% of the time

Preferred Qualifications:

Familiarity with enterprise platforms (e.g. ServiceNow, Jira Service Desk, Zendesk, Workday, Okta, etc.) is a plus
You have familiarity with Linux and Windows environments and using the command line.
You have a great track record of driving successful technical adoption with medium to large-sized enterprise projects
You stay current with the latest AI tools and frameworks, and think about how to apply them thoughtfully to work smarter and build reliable, scalable solutions

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr. CRM Account Executive (Financial Services)]]> Company Description

Join us to put AI to work for people.

Job Description

The Sr CRM Account Executive will oversee market success of ServiceNow's CRM products for Financial Services. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:

The Sr CRM Account Executive - Financial Services supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.

Support territory strategy and planning to improve vertical agreement, account use case targeting and execution
Provide input to AE during the account planning process based on territory strategy and recommendation
Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
Champion diversity and belonging to contribute to an open and inclusive environment

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years knowledge on return on investment of specialty solutions area to lead solution win
Experience as an AE, or in alternative sales/ customer service role
Understanding of business sales processes
Travel required: 30-50%

For positions in this location, we offer a base pay of $139,400 - $230,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Director, Strategic Initiatives ]]> Company Description

Join us to put AI to work for people.

Job Description

Role Overview

The Director, Strategic Initiatives is a cross-functional role responsible for driving the team’s most high-visibility engagement programs. This role serves as the operational and strategic engine behind the ServiceNow.org Strategic Advisory Board, marquee ServiceNow.org events/programs and select Corporate Affairs engagements. The ideal candidate combines executive-level presence, exceptional project management discipline, and the ability to innovate and translate strategic intent into flawless execution.

The ideal candidate is a proactive self-starter who thrives in ambiguity, drives alignment across diverse stakeholders, and leads through influence in a fast-paced global environment. Success in this role requires strategic acumen, exceptional program leadership, executive communications expertise, operational excellence, and a consistent focus on delivering measurable impact.

Direct program scope includes:

Strategic Advisory Board membership management and governance
5–8 major annual events across ServiceNow.org portfolio
Cross-functional team coordination spanning ServiceNow.org, Strategic Relations, Communications, Government Affairs, Global Impact, and Marketing

Key Responsibilities

1. Strategic Advisory Board Management (ServiceNow.org)

Serve as the executive program lead for the ServiceNow.org Strategic Advisory Board, ensuring it operates as a high-impact governance and thought leadership body.

Lead end-to-end recruitment of 2+ new Board members, including candidate identification, executive vetting, and contracting
Manage the relationship with current board members, keeping engaged and serving as main point of contact
Develop and maintain onboarding collateral; ensure materials reflect current organizational strategy and priorities
Own the Board meeting calendar, send pre-read packages, and manage logistics for in-person convenings including venue and facilities coordination
Curate meeting agendas, commission content, and brief facilitators to ensure sessions drive strategic value
Design and manage the Executive Dinner series tied to Board engagement and executive relationship-building

2. Complex Cross-Functional Program Leadership

Lead high-complexity, high-visibility strategic initiatives that span multiple business units, requiring executive stakeholder management and disciplined delivery.

Serve as Program Director for enterprise-wide strategic projects (e.g., World Works Initiative), aligning cross-functional teams to shared milestones
Develop project charters, RACI frameworks, workstream plans, and executive status reporting
Proactively identify risks, resolve blockers, and escalate appropriately to ensure on-time delivery
Own post-event engagement tracking and ROI measurement frameworks; present results to senior leadership

3. ServiceNow.org Event Strategy & Execution

Act as the senior project lead for ServiceNow.org's event portfolio, ensuring cohesive execution, brand consistency, and measurable business outcomes.

Own end-to-end project management for key events including Knowledge, NetHope, World Forums, select Summits, and GovForum
Drive bi-weekly project meetings, kick-off calls, KBYG sessions, and workstream check-ins with full accountability for action items and deadlines
Manage sponsorship package timelines and ensure deliverables are met across internal and external partners
Identify and develop key customer narratives and messaging for keynotes and sessions; source and prepare internal and external speakers
Create executive-ready slides and talk tracks, lead speaker preparation and rehearsal processes
Keep senior leadership informed with metrics dashboards and accountability frameworks
Ensure CRM hygiene in Dynamics; activate post-event lead follow-up process in partnership with marketing

Qualifications

Qualifications

12+ years of progressive experience in strategic programs, corporate affairs, events, or executive communications
Demonstrated track record managing complex, cross-functional programs at a global scale
Experience supporting or engaging with C-suite executives and external senior stakeholders (board members, policymakers, NGO leaders)
Exceptional written and verbal communication skills; ability to develop executive-grade content
Strong command of project management methodologies; proficiency with project tracking tools
High emotional intelligence with the ability to influence without authority across functions and geographies

Preferred

Experience in an engagement related role within a Fortune 500 technology company
Experience with Dynamics or equivalent CRM; understanding of lead management and marketing ops workflows
Background in nonprofit or social impact programming a plus

Leadership Competencies - What It Looks Like in This Role

Strategic Acumen
Translates high-level organizational priorities into structured programs with measurable outcomes
Executive Presence
Engages credibly with Board members, C-suite executives, and global external partners
Operational Excellence
Manages multiple simultaneous workstreams without losing quality or accountability
Influencing Without Authority
Aligns stakeholders across functions to shared goals and timelines
Narrative & Content Development
Crafts compelling stories and talk tracks that resonate with diverse executive audiences
Resilience & Adaptability
Thrives in a fast-moving environment; pivots effectively when priorities shift

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr Enterprise Account Executive - Retail]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
Identify the right solution sales specialists and support resources to bring into a deal, at the right time

Qualifications

To be successful in this role you have:

Current location in Greater Toronto, ON, Canada
Min 10 years of full-cycle AE software sales from similar large enterprise software companies
10 years of deep experience selling to Retail industry, Loblaws and Canadian Tire strongly preferred
Experience establishing trusted relationships with current and prospective clients and other teams
Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
Experience achieving sales targets
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
The ability to understand the "bigger picture" and our plans around IT
Experience promoting a customer success focus in a "win as a team" environment
Willingness to travel up to 50%

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Director, Strategic Initiatives ]]> Company Description

Join us to put AI to work for people.

Job Description

Role Overview

Direct program scope includes:

Strategic Advisory Board membership management and governance
5–8 major annual events across ServiceNow.org portfolio
Cross-functional team coordination spanning ServiceNow.org, Strategic Relations, Communications, Government Affairs, Global Impact, and Marketing

Key Responsibilities

1. Strategic Advisory Board Management (ServiceNow.org)

Serve as the executive program lead for the ServiceNow.org Strategic Advisory Board, ensuring it operates as a high-impact governance and thought leadership body.

Lead end-to-end recruitment of 2+ new Board members, including candidate identification, executive vetting, and contracting
Manage the relationship with current board members, keeping engaged and serving as main point of contact
Develop and maintain onboarding collateral; ensure materials reflect current organizational strategy and priorities
Own the Board meeting calendar, send pre-read packages, and manage logistics for in-person convenings including venue and facilities coordination
Curate meeting agendas, commission content, and brief facilitators to ensure sessions drive strategic value
Design and manage the Executive Dinner series tied to Board engagement and executive relationship-building

2. Complex Cross-Functional Program Leadership

Lead high-complexity, high-visibility strategic initiatives that span multiple business units, requiring executive stakeholder management and disciplined delivery.

Serve as Program Director for enterprise-wide strategic projects (e.g., World Works Initiative), aligning cross-functional teams to shared milestones
Develop project charters, RACI frameworks, workstream plans, and executive status reporting
Proactively identify risks, resolve blockers, and escalate appropriately to ensure on-time delivery
Own post-event engagement tracking and ROI measurement frameworks; present results to senior leadership

3. ServiceNow.org Event Strategy & Execution

Act as the senior project lead for ServiceNow.org's event portfolio, ensuring cohesive execution, brand consistency, and measurable business outcomes.

Own end-to-end project management for key events including Knowledge, NetHope, World Forums, select Summits, and GovForum
Drive bi-weekly project meetings, kick-off calls, KBYG sessions, and workstream check-ins with full accountability for action items and deadlines
Manage sponsorship package timelines and ensure deliverables are met across internal and external partners
Identify and develop key customer narratives and messaging for keynotes and sessions; source and prepare internal and external speakers
Create executive-ready slides and talk tracks, lead speaker preparation and rehearsal processes
Keep senior leadership informed with metrics dashboards and accountability frameworks
Ensure CRM hygiene in Dynamics; activate post-event lead follow-up process in partnership with marketing

Qualifications

Qualifications

12+ years of progressive experience in strategic programs, corporate affairs, events, or executive communications
Demonstrated track record managing complex, cross-functional programs at a global scale
Experience supporting or engaging with C-suite executives and external senior stakeholders (board members, policymakers, NGO leaders)
Exceptional written and verbal communication skills; ability to develop executive-grade content
Strong command of project management methodologies; proficiency with project tracking tools
High emotional intelligence with the ability to influence without authority across functions and geographies

Preferred

Experience in an engagement related role within a Fortune 500 technology company
Experience with Dynamics or equivalent CRM; understanding of lead management and marketing ops workflows
Background in nonprofit or social impact programming a plus

Leadership Competencies - What It Looks Like in This Role

Strategic Acumen
Translates high-level organizational priorities into structured programs with measurable outcomes
Executive Presence
Engages credibly with Board members, C-suite executives, and global external partners
Operational Excellence
Manages multiple simultaneous workstreams without losing quality or accountability
Influencing Without Authority
Aligns stakeholders across functions to shared goals and timelines
Narrative & Content Development
Crafts compelling stories and talk tracks that resonate with diverse executive audiences
Resilience & Adaptability
Thrives in a fast-moving environment; pivots effectively when priorities shift

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Director C&I Partner Manager - Deloitte Governance and Risk]]> Company Description

Join us to put AI to work for people.

Job Description

The Partner Manager, C&I Global Partner Team is an individual contributor role responsible for the health, performance, and go-to-market execution for the Governance and Risk practice strategy and execution at Deloitte. Working directly with the Global Deloitte Partner Leader, this role translates joint global strategy into practice strategy and execution —engaging partners in co-sell motions, pipeline development, and customer delivery.

The Partner Manager operates cross-functionally alongside the Product Group, Field Sales, Enablement, Marketing, and Technical Partner Advisors (TPAs) to ensure the right partners are activated at the right time for the right opportunities and across the Deloitte teams. This role focuses on partner growth, sales effectiveness, and scalable execution across ServiceNow's routes to market.

What You'll Do

Partner Engagement & Pipeline Execution

Own end-to-end partner lifecycle management for Deloitte, including joint business planning, GTM execution, and performance tracking for the Governance and Risk practice (incl. Governance, Security, Risk, Identity and Operational Technology)

Drive partner pipeline development and deal progression in close collaboration with field sales

Engage the right Deloitte partners in active customer opportunities, including proposal situations requiring partner collaboration

Generate new business in existing accounts, new markets, and net new logos through partner-led and co-sell motions

Cross-Functional Collaboration

Operate as a defined participant in cross-functional RACI models covering customer lifecycle and implementation motions

Align with internal stakeholders on roles, responsibilities, and execution across delivery and implementation activities

Partner with TPAs to align sales plays to routes to market and guide partners on how to position and sell ServiceNow

Coordinate with Marketing to develop joint demand generation campaigns that drive co-sell pipeline

Partner Readiness & Governance

Conduct quarterly and bi-annual business reviews, governance forums, and milestone tracking with Deloitte partners

Coach and enable Deloitte teams —remotely and in person—building senior-level relationships and managing partner risk

Advise Deloitte on market, geographic, and route-to-market expansion, including new buying centers and customer segments

Track performance metrics and readiness indicators; escalate risks proactively to minimize business impact

Success Measures

Deloitte pipeline growth and revenue contribution (sourced and sell-through NNACV)

Expansion into new markets, buying centers, and net new logos in Governance and Risk Practice

Partner engagement quality: early activation in customer opportunities and proposal motions

Consistency of cross-functional execution within the collaboration model

Deloitte maturity, scalability, and enablement effectiveness in Governance and Risk

Field and stakeholder satisfaction scores

Qualifications

Required

10-15+ years in partner management, alliances, or ecosystem roles within enterprise software and/or consulting/implementation services

Strong understanding of partner-led and co-sell sales motions, including C&I routes to market

Experience in Governance, Risk, Security and OT businesses

Proven ability to collaborate and influence across multiple internal teams in complex, matrixed operating models

Experience developing and executing GTM strategies through partner ecosystems

Strong communication skills with the ability to align stakeholders on roles, expectations, and execution plans

Comfort operating in ambiguity with a bias toward action

Preferred

Experience supporting partner-involved deal and proposal motions, including identifying and aligning partners to pursue opportunities

Familiarity with partner lifecycle management, partner experience and productivity drivers, and partner performance measurement

Experience leveraging AI tools into work processes, decision-making, or problem-solving—including AI-powered tools and workflow automation

Why This Role Matters

Partner-led growth requires field-level execution that connects global strategy to real customer outcomes. This role is the operational bridge between the Global Partner Leader's vision and the customers, deals, and field teams where that strategy must come to life. By ensuring the right C&I partners are engaged, enabled, and executing effectively, the Partner Manager drives the scalable, predictable pipeline growth that powers ServiceNow's partner ecosystem.

For positions in this location, we offer a base pay of $145,920 - $216,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Director C&I Partner Manager - Deloitte Governance and Risk]]> Company Description

Join us to put AI to work for people.

Job Description

What You'll Do

Partner Engagement & Pipeline Execution

Own end-to-end partner lifecycle management for Deloitte, including joint business planning, GTM execution, and performance tracking for the Governance and Risk practice (incl. Governance, Security, Risk, Identity and Operational Technology)

Drive partner pipeline development and deal progression in close collaboration with field sales

Engage the right Deloitte partners in active customer opportunities, including proposal situations requiring partner collaboration

Generate new business in existing accounts, new markets, and net new logos through partner-led and co-sell motions

Cross-Functional Collaboration

Operate as a defined participant in cross-functional RACI models covering customer lifecycle and implementation motions

Align with internal stakeholders on roles, responsibilities, and execution across delivery and implementation activities

Partner with TPAs to align sales plays to routes to market and guide partners on how to position and sell ServiceNow

Coordinate with Marketing to develop joint demand generation campaigns that drive co-sell pipeline

Partner Readiness & Governance

Conduct quarterly and bi-annual business reviews, governance forums, and milestone tracking with Deloitte partners

Coach and enable Deloitte teams —remotely and in person—building senior-level relationships and managing partner risk

Advise Deloitte on market, geographic, and route-to-market expansion, including new buying centers and customer segments

Track performance metrics and readiness indicators; escalate risks proactively to minimize business impact

Success Measures

Deloitte pipeline growth and revenue contribution (sourced and sell-through NNACV)

Expansion into new markets, buying centers, and net new logos in Governance and Risk Practice

Partner engagement quality: early activation in customer opportunities and proposal motions

Consistency of cross-functional execution within the collaboration model

Deloitte maturity, scalability, and enablement effectiveness in Governance and Risk

Field and stakeholder satisfaction scores

Qualifications

Required

10-15+ years in partner management, alliances, or ecosystem roles within enterprise software and/or consulting/implementation services

Strong understanding of partner-led and co-sell sales motions, including C&I routes to market

Experience in Governance, Risk, Security and OT businesses

Proven ability to collaborate and influence across multiple internal teams in complex, matrixed operating models

Experience developing and executing GTM strategies through partner ecosystems

Strong communication skills with the ability to align stakeholders on roles, expectations, and execution plans

Comfort operating in ambiguity with a bias toward action

Preferred

Experience supporting partner-involved deal and proposal motions, including identifying and aligning partners to pursue opportunities

Familiarity with partner lifecycle management, partner experience and productivity drivers, and partner performance measurement

Experience leveraging AI tools into work processes, decision-making, or problem-solving—including AI-powered tools and workflow automation

Why This Role Matters

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[C&I Partner Manager - IBM Governance & Security & Autonomous Workforce]]> Company Description

Join us to put AI to work for people.

Job Description

The Partner Manager, C&I Global Partner Team is an individual contributor role responsible for the health, performance, and go-to-market execution for the Governance and Risk and Autonomous Workforce practices strategy and execution at IBM. Working directly with the Global IBM Partner Leader, this role translates joint global strategy into practice strategy and execution —engaging partners in co-sell motions, pipeline development, and customer delivery.

What You'll Do

Partner Engagement & Pipeline Execution

Own end-to-end partner lifecycle management for IBM, including joint business planning, GTM execution, and performance tracking for the Governance and Risk practice (incl. Governance, Security, Risk, Identity and Operational Technology) and Autonomous Workforce

Drive partner pipeline development and deal progression in close collaboration with field sales

Engage the right IBM partners in active customer opportunities, including proposal situations requiring partner collaboration

Generate new business in existing accounts, new markets, and net new logos through partner-led and co-sell motions

Cross-Functional Collaboration

Operate as a defined participant in cross-functional RACI models covering customer lifecycle and implementation motions

Align with internal stakeholders on roles, responsibilities, and execution across delivery and implementation activities

Partner with TPAs to align sales plays to routes to market and guide partners on how to position and sell ServiceNow

Coordinate with Marketing to develop joint demand generation campaigns that drive co-sell pipeline

Partner Readiness & Governance

Conduct quarterly and bi-annual business reviews, governance forums, and milestone tracking with IBM partners

Coach and enable IBM teams —remotely and in person—building senior-level relationships and managing partner risk

Advise IBM on market, geographic, and route-to-market expansion, including new buying centers and customer segments

Track performance metrics and readiness indicators; escalate risks proactively to minimize business impact

Success Measures

IBM pipeline growth and revenue contribution (sourced and sell-through NNACV)

Expansion into new markets, buying centers, and net new logos in Governance and Risk and Autonomous Workforce Practices

Partner engagement quality: early activation in customer opportunities and proposal motions

Consistency of cross-functional execution within the collaboration model

IBM maturity, scalability, and enablement effectiveness in Governance and Risk and Autonomous Workforce

Field and stakeholder satisfaction scores

Qualifications

Required

10-15+ years in partner management, alliances, or ecosystem roles within enterprise software and/or consulting/implementation services

Strong understanding of partner-led and co-sell sales motions, including C&I routes to market

Experience in Governance, Risk, Security and OT businesses and IT

Proven ability to collaborate and influence across multiple internal teams in complex, matrixed operating models

Experience developing and executing GTM strategies through partner ecosystems

Strong communication skills with the ability to align stakeholders on roles, expectations, and execution plans

Comfort operating in ambiguity with a bias toward action

Preferred

Experience supporting partner-involved deal and proposal motions, including identifying and aligning partners to pursue opportunities

Familiarity with partner lifecycle management, partner experience and productivity drivers, and partner performance measurement

Experience leveraging AI tools into work processes, decision-making, or problem-solving—including AI-powered tools and workflow automation

Why This Role Matters

For positions in this location, we offer a base pay of $126,060 - $180,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Staff Software Engineer, Integrations (Tech Lead) — Veza]]> Company Description

Job Description

This role requires 3 days in office in Redwood City.

We are looking for a passionate Senior Staff (Tech Lead) Software Engineer who will play a key role in designing, developing, and maintaining product features of our IAM platform for our Integrations. You will collaborate closely with cross-functional teams to implement robust and scalable solutions that meet the evolving needs of our customers.
The Integrations team builds the services which ingest data from external integrations (e.g. AWS, Okta) into the Veza platform, enabling Veza's suite of next-gen features across our wide and growing array of supported integrations. You will be exposed to a breadth of software products and have the opportunity to dig deep into large and complex data systems as you determine an efficient, yet comprehensive way to represent each integration's unique access relationships in Veza's data model. You will also drive the scalable way of adding integrations leveraging the latest AI/ML models.

Veza can only do what its integrations enable; you will work closely with all other engineering teams as you enable them to consume your integrations' data and provide advanced tools to allow our customers to easily manage their entire Enterprise ecosystem.

What you will do

Design, develop, and build integrations with services like AWS, GCP, Azure and resources like Box, Hashicorp, Databricks. These integrations have to be built ensuring high performance, scalability, and reliability.
Lead a team of backend software engineers, providing mentorship and guidance to help them grow their skills and expertise.
Drive the technical direction for assigned projects,defining architecture, design patterns, best practices and leveraging the latest AI/ML models for integrations.
Partner with Product, Solutions Engineering, Support, and customers to translate requirements into connector designs and prioritize the integration roadmap.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Typically requires a minimum of 12 years of related experience; or an advanced degree with 8 years in backend software development, with a focus on data modeling, management, identity, security, or related areas.
Strong proficiency in one or more programming languages, such as Golang, Java.
Experience designing and implementing RESTful APIs and microservices architectures.
Experience in optimization, building of databases, storage layers, or distributed systems.
Experience with building pluggable modular software that allows code decouplings.
Experience with cloud platforms, such as AWS, Azure, or Google Cloud Platform.
Knowledge of database technologies (SQL and NoSQL), caching mechanisms, and distributed systems.
Excellent problem-solving skills, attention to detail, and ability to work independently and collaboratively in a fast-paced environment.
Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[C&I Partner Manager - IBM Governance & Security & Autonomous Workforce]]> Company Description

Join us to put AI to work for people.

Job Description

The Partner Manager, C&I Global Partner Team is an individual contributor role responsible for the health, performance, and go-to-market execution for the Governance and Risk and Autonomous Workforce practices strategy and execution at IBM. Working directly with the Global IBM Partner Leader, this role translates joint global strategy into practice strategy and execution —engaging partners in co-sell motions, pipeline development, and customer delivery.

What You'll Do

Partner Engagement & Pipeline Execution

Own end-to-end partner lifecycle management for IBM, including joint business planning, GTM execution, and performance tracking for the Governance and Risk practice (incl. Governance, Security, Risk, Identity and Operational Technology) and Autonomous Workforce

Drive partner pipeline development and deal progression in close collaboration with field sales

Engage the right IBM partners in active customer opportunities, including proposal situations requiring partner collaboration

Generate new business in existing accounts, new markets, and net new logos through partner-led and co-sell motions

Cross-Functional Collaboration

Operate as a defined participant in cross-functional RACI models covering customer lifecycle and implementation motions

Align with internal stakeholders on roles, responsibilities, and execution across delivery and implementation activities

Partner with TPAs to align sales plays to routes to market and guide partners on how to position and sell ServiceNow

Coordinate with Marketing to develop joint demand generation campaigns that drive co-sell pipeline

Partner Readiness & Governance

Conduct quarterly and bi-annual business reviews, governance forums, and milestone tracking with IBM partners

Coach and enable IBM teams —remotely and in person—building senior-level relationships and managing partner risk

Advise IBM on market, geographic, and route-to-market expansion, including new buying centers and customer segments

Track performance metrics and readiness indicators; escalate risks proactively to minimize business impact

Success Measures

IBM pipeline growth and revenue contribution (sourced and sell-through NNACV)

Expansion into new markets, buying centers, and net new logos in Governance and Risk and Autonomous Workforce Practices

Partner engagement quality: early activation in customer opportunities and proposal motions

Consistency of cross-functional execution within the collaboration model

IBM maturity, scalability, and enablement effectiveness in Governance and Risk and Autonomous Workforce

Field and stakeholder satisfaction scores

Qualifications

Required

10-15+ years in partner management, alliances, or ecosystem roles within enterprise software and/or consulting/implementation services

Strong understanding of partner-led and co-sell sales motions, including C&I routes to market

Experience in Governance, Risk, Security and OT businesses and IT

Proven ability to collaborate and influence across multiple internal teams in complex, matrixed operating models

Experience developing and executing GTM strategies through partner ecosystems

Strong communication skills with the ability to align stakeholders on roles, expectations, and execution plans

Comfort operating in ambiguity with a bias toward action

Preferred

Experience supporting partner-involved deal and proposal motions, including identifying and aligning partners to pursue opportunities

Familiarity with partner lifecycle management, partner experience and productivity drivers, and partner performance measurement

Experience leveraging AI tools into work processes, decision-making, or problem-solving—including AI-powered tools and workflow automation

Why This Role Matters

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[C&I Partner Manager - IBM Governance & Security & Autonomous Workforce]]> Company Description

Join us to put AI to work for people.

Job Description

The Partner Manager, C&I Global Partner Team is an individual contributor role responsible for the health, performance, and go-to-market execution for the Governance and Risk and Autonomous Workforce practices strategy and execution at IBM. Working directly with the Global IBM Partner Leader, this role translates joint global strategy into practice strategy and execution —engaging partners in co-sell motions, pipeline development, and customer delivery.

What You'll Do

Partner Engagement & Pipeline Execution

Own end-to-end partner lifecycle management for IBM, including joint business planning, GTM execution, and performance tracking for the Governance and Risk practice (incl. Governance, Security, Risk, Identity and Operational Technology) and Autonomous Workforce

Drive partner pipeline development and deal progression in close collaboration with field sales

Engage the right IBM partners in active customer opportunities, including proposal situations requiring partner collaboration

Generate new business in existing accounts, new markets, and net new logos through partner-led and co-sell motions

Cross-Functional Collaboration

Operate as a defined participant in cross-functional RACI models covering customer lifecycle and implementation motions

Align with internal stakeholders on roles, responsibilities, and execution across delivery and implementation activities

Partner with TPAs to align sales plays to routes to market and guide partners on how to position and sell ServiceNow

Coordinate with Marketing to develop joint demand generation campaigns that drive co-sell pipeline

Partner Readiness & Governance

Conduct quarterly and bi-annual business reviews, governance forums, and milestone tracking with IBM partners

Coach and enable IBM teams —remotely and in person—building senior-level relationships and managing partner risk

Advise IBM on market, geographic, and route-to-market expansion, including new buying centers and customer segments

Track performance metrics and readiness indicators; escalate risks proactively to minimize business impact

Success Measures

IBM pipeline growth and revenue contribution (sourced and sell-through NNACV)

Expansion into new markets, buying centers, and net new logos in Governance and Risk and Autonomous Workforce Practices

Partner engagement quality: early activation in customer opportunities and proposal motions

Consistency of cross-functional execution within the collaboration model

IBM maturity, scalability, and enablement effectiveness in Governance and Risk and Autonomous Workforce

Field and stakeholder satisfaction scores

Qualifications

Required

10-15+ years in partner management, alliances, or ecosystem roles within enterprise software and/or consulting/implementation services

Strong understanding of partner-led and co-sell sales motions, including C&I routes to market

Experience in Governance, Risk, Security and OT businesses and IT

Proven ability to collaborate and influence across multiple internal teams in complex, matrixed operating models

Experience developing and executing GTM strategies through partner ecosystems

Strong communication skills with the ability to align stakeholders on roles, expectations, and execution plans

Comfort operating in ambiguity with a bias toward action

Preferred

Experience supporting partner-involved deal and proposal motions, including identifying and aligning partners to pursue opportunities

Familiarity with partner lifecycle management, partner experience and productivity drivers, and partner performance measurement

Experience leveraging AI tools into work processes, decision-making, or problem-solving—including AI-powered tools and workflow automation

Why This Role Matters

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Copy of Sr Customer Success Manager - Veza]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

The role of the Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

You will oversee the engagement and outcomes for customers in your portfolio
Ensure customers are technically healthy and on the most recent version of our product
Leverage existing Success Plays to assist customers, but also assist new Success Plays
Work with customers to create new use case/success stories
Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
Guide other ServiceNow teams to address customer issues
Oversee projects identified by leaders
Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Minimum 7 years of related work experience; OR equivalent work experience
Creativity with comfort running projects independently
Improve complex issues through analysis and resolution
Succeed in working collaboratively
ServiceNow certifications

FD21

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr Customer Success Manager - Veza]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

You will oversee the engagement and outcomes for customers in your portfolio
Ensure customers are technically healthy and on the most recent version of our product
Leverage existing Success Plays to assist customers, but also assist new Success Plays
Work with customers to create new use case/success stories
Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
Guide other ServiceNow teams to address customer issues
Oversee projects identified by leaders
Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Minimum 7 years of related work experience; OR equivalent work experience
Creativity with comfort running projects independently
Improve complex issues through analysis and resolution
Succeed in working collaboratively
ServiceNow certifications

FD21

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Principal Systems Design Engineer]]> Company Description

Join us to put AI to work for people.

Job Description

Role Summary

We are seeking a hands-on Principal Infrastructure Architect & Engineer to lead the technical integrations in the core infrastructure space. This role requires deep expertise across networking, cloud, identity, and collaboration platforms, with the ability to align teams and drive integration outcomes effectively.

Key Responsibilities

Infrastructure Integration & Assessment

Lead discovery and capability assessment across environments.
Develop integration roadmap with dependencies and milestones.
Serve as primary liaison between organizations.
Align with enterprise architecture standards.

Networking (Physical, WiFi & Cloud)

Integrate physical and wireless network environments.
Implement VPN, SD-WAN, and cloud networking.
Ensure consistent routing, segmentation, and security.
Monitor and resolve performance issues.

Cloud Hosting & SRE

Define rationalized cloud hosting strategy (AWS, Azure, GCP).
Apply SRE principles (SLOs, SLAs, observability).
Implement IaC, CI/CD, and automation.
Establish unified monitoring frameworks.

Identity & Access Management

Integrate IAM systems (Okta, Entra ID).
Implement SSO, MFA, and directory sync.
Enforce RBAC, PAM, least privilege.
Ensure regulatory compliance.

Collaboration & Messaging

Define unified collaboration platform strategy.
Lead Messaging and Collaboration tool alignment.
Manage data migration and compliance.
Ensure smooth end-user transition.

Security & Governance

Align with SOX, GDPR, HIPAA, NIST, CMMC/FedRamp
Implement and validate security controls.
Establish governance standards.Operational Resilience
Ensure HA, DR, and business continuity.
Monitor performance and capacity.
Conduct DR testing and validation.

Qualifications

'To be successful in this role, you will have:

12+ years of experience in infrastructure architecture.
Experience with M&A integrations.
Strong cross-functional collaboration skills.

Technical Skills

Networking: LAN/WAN, WiFi, SD-WAN, cloud networking.
Cloud & SRE: AWS, Azure, GCP, IaC, CI/CD.
IAM: Okta, Entra ID, SSO, MFA.
Collaboration: O365, Slack, migration experience.

Leadership Competencies

Strong stakeholder communication.
Decision-making in complex environments.
Ability to manage multiple workstreams.

Preferred Qualifications

Enterprise architecture certifications (TOGAF, etc.).
Experience in regulated environments.
ServiceNow familiarity.
Cloud and ITIL certifications.

For positions in this location, we offer a base pay of $192,600 - $337,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr Federal Enterprise Account Executive - JSOC]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
Identify the right specialist/ support resources to bring into a deal, at the right time

Qualifications

To be successful in this role you have:

10+ years of sales experience within software OR solutions sales organization
Active US Government Top Secret / SCI clearance.
Experience establishing trusted relationships with current and prospective clients and other teams
Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
Experience achieving sales targets
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
The ability to understand the "bigger picture" and our plans around IT
Experience promoting a customer success focus in a "win as a team" environment
Willingness to travel up to 50%

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Client Director - Strategic Tech]]> Company Description

Join us to put AI to work for people.

Job Description

You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients.

What you get to do in this role:

Provide strategic leadership to clients
Be the relationship manager between customers and ServiceNow
Work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes
Manage all Executive relationships between ServiceNow and assigned clients
Oversee worldwide development of assigned accounts, including development and deployment of worldwide resources
Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level
Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years of experience in client management, and aligning account strategies to revenue opportunities
2+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management
Previous sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management (within software or IT sales organizations)
Experience achieving sales targets
Experience leading virtual or matrixed teams
Ability to understand broad, macro-level business IT needs for a prospective client
Travel up to 50% (depending on geography/region)

FD21

For positions in this location, we offer a base pay of $156,780 - $258,660, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Staff Software Engineer]]> Company Description

Join us to put AI to work for people.

Job Description

Job Description
The GAIL (Get AI Live) program deploys engineers directly into strategic customer engagements to drive real AI adoption and measurable value realization. The GAIL Core Team is the permanent engine behind that program — the stable foundation of institutional knowledge, tooling ownership, and senior expertise that makes every engagement, and every rotating engineer, better than the last.

As a Staff Software Engineer on the GAIL Core Team, you will own the hardest engagements, set the quality standard for the entire practice, and build the infrastructure that scales it. This is hands-on, customer-facing work — not theoretical process — and it compounds in impact with every engagement you lead, and every engineer you bring up behind you.

What you get to do in this role:

Lead the most complex GAIL and Go-Live Support engagements — large-scale enterprise deployments, escalations, and high-stakes go-lives where depth and experience matter most.

Own and evolve the GAIL playbook — keeping deployment standards, required gates, and prescribed sequences current, accurate, and actionable across the program.

Build, maintain, and push shared GAIL tooling across all engagements — reducing reinvention and raising the floor for every engineer in the rotation.

Mentor and ramp incoming GAIL engineers through structured onboarding, shadowing, and coaching on first customer interactions.

Capture patterns from complex deployments and feed them into the team's knowledge base — turning hard-won lessons into reusable assets that proactively uplift the whole team.

Drive quality standards across the GAIL practice — defining what great looks like and holding the line on it.

Partner with product and engineering to surface field signal from customer engagements and close the feedback loop.

Qualifications

6+ years of software engineering experience, ideally with a mix of enterprise product work and hands-on customer or field delivery.
Strong coding ability in JavaScript and one or more additional languages (Java, Python, or equivalent), with a track record of building and shipping production-quality solutions.
Experience deploying or integrating AI features and GenAI models — including Now Assist, AI Agents, or equivalent platforms — in real customer environments.
Familiarity with prompt engineering and the judgment to tune non-deterministic outputs for reliability and production-grade clarity.
A bias for standards over shortcuts — you know when a playbook gate applies, when it doesn't, and you own that call with clear reasoning.
A builder's instinct for shared tooling and reusable patterns — you don't reinvent the wheel when you can build something the whole program can use.
The ability to mentor effectively — you raise the level of the engineers around you through direct coaching, not just example.
Strong communication skills across technical and non-technical audiences, including customer-facing executive stakeholders.

For positions in this location, we offer a base pay of $149,800 - $262,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Staff Agentic Search Infrastructure Engineer - Moveworks]]> Company Description

Job Description

Contribute to the org-wide shift from product-specific search solutions to a composable, agent-native infrastructure foundation that agents and applications build on to locate, search, discover, and recommend resources across heterogeneous enterprise data.

Build and own the infrastructural substrate beneath the agentic search platform, spanning the index engine, the ingestion and enrichment pipeline, and the entity, identity, and feature intelligence that gives content context. Solve the hard problem of keeping index-time enrichments aligned with what agents expect at query time, so retrieval, ranking, and reasoning all build on a consistent foundation.

Build and operate hybrid indexing technology at scale across large clusters, spanning keyword-based sparse-vector indices, embedding-based semantic indices, and emerging semantic-ID indexing driven by next-token prediction. Own the full index lifecycle, and expose clean, unified contracts to the search primitives and recipes that agents compose on top of the corpus.

Design and run high-throughput ingestion and enrichment pipelines that produce a multi-representation, permission-aware corpus at index time. Orchestrate the stages that make content agent-ready, including parsing, chunking, embedding, entity resolution, and access control, and evolve them as new agentic use cases emerge.

Build and operate multi-modal indexing across the full mix of enterprise data, from free text and structured content such as tables to diagrams, images, and audio and video. Represent each modality so it is retrievable through a unified surface, letting agents find the right material regardless of its form or source.

Contribute to a knowledge graph that resolves entities across enterprise data sources, letting agents link disparate resources such as tickets, files, and people through canonical entity relationships.

Improve the performance, scalability, and observability of search, including query latency, indexing throughput, and cluster health, to deliver low-latency, high-quality agentic search experiences. Apply techniques such as vector quantization to balance model quality, retrieval performance, and storage cost.

Own search infrastructure end to end, from intake and design through rollout and ongoing operations, and help shape the search roadmap as the platform grows to support new agents, primitives, and recipes, including needs not yet anticipated.

Drive reliability and operability across the platform through index lifecycle policies, capacity planning, and cluster scaling strategies that keep a growing library of reusable search capabilities healthy in production.

This is a highly collaborative, in-person role, working cross-functionally with Search Ranking, ML, and Platform engineering teams to deliver robust, production-grade agentic search capabilities.

Qualifications

BS or MS in Computer Science or an equivalent engineering background; PhD is a plus.

6+ years of full-time industry experience.

Hands-on experience with search technologies; proficiency in one or more search technologies such as Lucene, Solr, Elasticsearch, or OpenSearch is required, with additional experience in vector databases being an advantage.

Excited to be part of an in-person team culture, collaborating on-site with colleagues every day.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Group Vice President, Americas Field Marketing]]> Company Description

Join us to put AI to work for people.

Job Description

ServiceNow is seeking a Group Vice President (GVP), Americas Field Marketing to lead marketing strategy and execution across the AMS . This is a field marketing leadership role at its core — owning pipeline contribution, Sales alignment, and the regional marketing programs that move accounts and buying groups from awareness to action.

The GVP is a strategic thinker who brings the operational rigor to convert insight into execution. They know how to set priorities across a large, complex region — identifying where marketing investment will have the greatest commercial impact and making the sequencing decisions that reflect both market opportunity and Sales urgency.

A critical part of the role is knowing how to leverage the resources available within ServiceNow's Integrated Marketing (IM) program — understanding when global buying group campaigns are the right activation vehicle for AMS accounts, how to localize them for maximum relevance in market, and when local programs need to fill the gaps IM does not cover. The GVP brings the field perspective that makes global programs work better, and the judgment to know which lever to pull when.

What This Role Requires:

Field Marketing Leadership - Own the AMS marketing strategy and pipeline contribution. Set priorities across a complex region. Lead a direct team aligned to AMS Sales leadership and drive execution with accountability and speed.
Strategic Prioritization - Identify where marketing will have the greatest commercial impact across AMS. Make the sequencing and investment decisions that reflect account opportunity, Sales priority, and pipeline need — and measure what matters.
Influence Without Authority - Build the relationships and credibility to mobilize global functions — including Integrated Marketing, Creative, Digital, and Operations — in service of AMS commercial outcomes. Earn alignment through insight and follow-through, not formal authority.
Transformational Leadership - Lead the AMS team through working faster, smarter, and more agile in an AI-native marketing environment. Champion centralized Marketing AI priorities within the region — modeling the change and building team capability to sustain it.

Key Responsibilities:

AMS Marketing Strategy & Pipeline Ownership

Own the AMS marketing strategy — setting regional priorities that reflect commercial opportunity, Sales urgency, and account-level pipeline need across North America, Latin America, and Canada
Drive pipeline creation and acceleration through buying group engagement - translating pipeline targets into a clear investment thesis and activation plan across AMS segments and sub-regions.
Make prioritization decisions with rigor — identifying where marketing will move the needle on pipeline and revenue, and where it will not, and allocating resources accordingly
Align marketing strategy to AMS Sales leadership priorities: build deep working relationships with Sales leaders and ensure the field marketing team functions as an integrated extension of the commercial motion
Lead regular pipeline and performance reviews with Sales and marketing leadership; own the AMS marketing contribution narrative with honesty and data

Leveraging Integrated Marketing for AMS Impact

Understand the Integrated Marketing program deeply — know which global buying group campaigns are available, what accounts and personas they are designed to engage, and where they are the right activation vehicle for AMS priorities
Make smart decisions about when to deploy IM campaigns within AMS versus when local programs are needed; avoid duplication, sequence intelligently, and maximize the return on global investment within the region
Localize global IM programs for AMS relevance — adapting messaging, timing, channel mix, and account targeting to reflect regional buyer dynamics, competitive context, and Sales priorities
Serve as the AMS field voice into the IM program: bring market intelligence and account feedback that helps global campaigns land better, and advocate for AMS requirements in IM planning cycles
Measure the pipeline impact of IM-activated programs in AMS and use those results to inform future localization and prioritization decisions

Local Activation Team Leadership

Lead a direct local activation team organized in alignment with AMS Sales coverage — ensuring every marketer has clear account and seller partnerships and is executing against a pipeline-oriented activation plan
Set expectations, operating cadences, and performance standards for the team; hold a high bar for execution quality, speed, and accountability
Direct the design and execution of regional programs — executive engagement events, account-based activations, field campaigns, and pipeline acceleration plays — in close partnership with Sales and Customer Success
Build team capability in strategic prioritization, data-driven decision-making, and AI-native working practices; develop marketers who can operate effectively in a fast-moving, matrixed environment

AI Transformation: Champion Centrally, Enable Locally

Champion centralized Marketing AI transformation priorities within AMS — connecting the team to the enterprise tools, platforms, and working models being built at the global level
Lead the AMS team through the practical shift to AI-native ways of working: faster content creation, smarter account targeting, more agile program iteration, and better measurement — all enabled by AI tools the team actually uses
Model AI fluency in daily work; establish the expectation that working smarter through AI is a professional standard across the team, not an individual choice
Surface adoption barriers and real-world feedback to the central Marketing transformation team; help the enterprise understand what is gaining traction in the field and what is not

Influence & Cross-Functional Alignment

Build productive partnerships with Global IM, Creative, Digital, Marketing Operations, and Partner Marketing — mobilizing global resources in service of AMS outcomes without direct authority over those functions
Navigate the matrixed organization with clarity: know when to align, when to advocate, and when to escalate; resolve competing priorities without creating organizational friction
Engage regularly with senior customer and prospect stakeholders in support of executive engagement and pipeline acceleration programs

Measurement & Operational Discipline

Define the right metrics for AMS marketing - covering leading indicators (account engagement, buying group reach, program activation) and lagging outcomes (pipeline progression, Stage 5+ conversion, mature pipeline coverage).
Build dashboards and reporting cadences that give Sales leadership and the SVP clear visibility into marketing's contribution to AMS pipeline and revenue
Drive a culture of accountability: set expectations, review results with transparency, and adjust rapidly when programs are not delivering
Apply budget discipline — prioritize investments that produce measurable pipeline impact and make clear-eyed decisions about where to stop spending

Qualifications

Required

15+ years of progressive B2B marketing experience, with significant tenure in field marketing or regional marketing leadership at a global enterprise technology company
Demonstrated track record of owning and driving pipeline as a primary marketing accountability — not just program execution
Strong experience in account-based marketing, buying group engagement strategies, and localizing global campaigns for regional market impact
Proven ability to set strategic priorities across a large, complex region and translate them into a clear, measurable activation plan
Demonstrated success leading through influence in matrixed organizations — building alignment with global functions and Sales leadership without direct authority
Experience leading teams through organizational transformation and operating model change, with measurable adoption and performance outcomes
Fluency with AI-powered marketing tools and the ability to model and enable AI-native working practices across a distributed team
Strong executive presence and communication skills; able to engage senior Sales leaders, global peers, and external stakeholders with credibility
Financial discipline and data-driven decision-making; comfortable making prioritization calls based on pipeline contribution and ROI data

Preferred

Experience within a ServiceNow, Salesforce, SAP, Oracle, Microsoft, or comparable global enterprise platform environment
Familiarity with ServiceNow's platform value proposition and competitive landscape

How Success Is Measured:

Success in this role is primarily measured by pipeline contribution and Sales alignment, supported by indicators of program quality and team effectiveness:

Pipeline creation, progression, and buying group coverage vs. AMS targets - tracked and reviewed quarterly
Quality and pace of mature pipeline coverage across AMS priority accounts and buying groups
Sales leadership satisfaction with marketing alignment, responsiveness, and program impact
Effectiveness of IM program localization — measured by account engagement lift and pipeline contribution from globally activated campaigns in AMS
Local activation team execution quality: program delivery speed, account coverage, and Sales partner feedback
AI working practice adoption across the AMS team
Budget efficiency: spend-to-pipeline ratio and program ROI

For positions in this location, we offer a base pay of $283,600 - $482,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Executive Assistant — Global Business Services, Office of the CPO]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

Calendar is the anchor — Lead strategic calendar management for the CPO, as well as her leadership team of VPs (3); curating meeting options, flagging conflicts, and delivering clear recommendations to enable fast, well-prioritized decisions across GBS, Procurement, and Workplace Services.
Gatekeeper — Triage inbound requests with strong business judgment, protect focus time for leaders, and guard against schedule creep during high-stakes periods (quarter-end, planning cycles, board prep, and executive forums).
Priority framework — Apply a clear meeting hierarchy: C-suite and board engagements first, followed by key external partners, customers, and internal stakeholders ensuring the CPO's time is always aligned to highest impact.
Global coordination — Manage scheduling and logistics across time zones for a globally distributed leadership team with precision and professionalism.
Judgment & discretion — Handle sensitive and confidential information with absolute discretion; know what to resolve independently vs. escalate to the Chief of Staff.
Schedule stewardship — Be the voice of reason. Protect focus blocks, prevent over-scheduling, and ensure the CPO maintains a sustainable, business-aligned calendar.
Chief of Staff partnership — Serve as a close operational partner to the CoS, supporting GBS-wide initiatives, executive prep, and cross-functional coordination across Procurement Operations, Sourcing, and Workplace Services.
Business partnership — Opportunity to grow and to increase scope of role with providing support for strategic projects across GBS as well as the local landscape in South Florida.
Travel & expenses — Arrange all travel within company policy, support visa/passport requirements, and manage leadership expense reconciliation via Concur.
Team & culture — Coordinate GBS team events, offsites, and community moments that reinforce a connected, high-performing culture.
Onboarding support — Assist with new hire setup including tools, systems, expense reporting, and travel onboarding.
Issue resolution — Identify friction points within the organization and drive or facilitate solutions with diplomacy and influence.

Qualifications

To be successful in this role you have:

8+ years of EA experience supporting SVP-level or above leadership. Background in Finance and/or Business Operations, preferred.
Proven ability to handle confidential materials with absolute discretion, particularly in a Finance or senior leadership context.
Exceptional written and verbal communication skills with a high degree of professionalism.
Strong diplomatic skills- navigate conflict, different personalities, and sensitive decisions with tact and emotional intelligence.
Executive presence and stakeholder savvy; acts as an ambassador for the CPO and builds trust across all levels of the organization.
Highly organized with the ability to manage competing high-priority requests across a matrixed environment.
Proactive, calm under pressure, and solutions-oriented with sound judgment on calendar prioritization.
Proficient in Zoom, Microsoft Office (Outlook, Word, Excel, PowerPoint), Box, and Concur. Claude and other AI systems/tooling experience is a plus.

FD21

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Implementation Manager - Moveworks]]> Company Description

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

ServiceNow

Job Description

The Implementation Manager oversees the on-time, on-budget delivery of the Moveworks platform to meet the customer's desired results. This requires completing projects following leading practice methodology, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain stakeholder support, including risk and issue mitigation. The Implementation Manager is responsible for assembling and leading project resources, ensuring they understand planned tasks, tracking progress, and managing deviations through appropriate measures.

What you get to do in this role:

Lead customers through the initial implementation of Moveworks as well as new product offerings, often in collaboration with a services partner.
Manage the engagement governance, timeline, scope, risk, change management, resourcing, and reporting.
Help customers identify, map, build, and launch agentic workflows that drive business value.
Provide change management best practices to ensure successful adoption and organizational readiness.
Work with Sales, partners, and customers to understand the customer and the engagement, including challenges, issues, and value being delivered.
Understand customer goals and align deliverables accordingly.
Be the single point of contact to encourage collaboration and customer agreement on proposed solutions.
Mentor team members and partners to achieve engagement deliverables and promote the customer's desired results.
Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.
Partner with the Product organization as a champion for customers, sharing insights from the field in product design and development cycles.
Partner with Customer Success Managers to ensure a seamless transition to post-launch engagement and support.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
4+ years progressive experience leading software implementations (SaaS preferred) with enterprise customers; or equivalent education/experience.
Project management experience including scope control, budgeting, estimating, and resource management.
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
Ability to creatively propose technical solutions to challenging problems and communicate technical concepts clearly and efficiently.
Process-focused with strong problem-solving ability—always searching for a smarter, better way to achieve a goal.
Experience building strong internal and external relationships, including with senior-level executives.
Creativity with comfort running projects independently.
Experience driving complex issues through analysis and resolution.
Experience working collaboratively across cross-functional team
Diplomatic, tactful, and poised under pressure.
Bachelor's degree.
Ability to travel up to 25% of the time.

For positions in this location, we offer a base pay of $116,400 - $192,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Business Development Representative - Native French Speaker]]> Company Description

Join us to put AI to work for people.

Job Description

Please note that this role is not eligible for employment-based sponsorship.

What you get to do in this role:

Engages current and future clients through phone, email, and social—and connects with key contacts using approved messaging and defined qualification criteria.
Apply basic problem-solving techniques to assess client needs and determine appropriate next steps based on defined criteria.
Have consistent engagement and collaboration with the Global Business Acceleration (GBA) management team, Development team and GTM team(s).
Amplify brand approved generated content with prospective customers to deliver a connected, personalized experience.
Keep all engagement and follow-up activities accurately documented across ServiceNow internal systems to support clear reporting and forecasting.
Participate in development simulations, participation in-person competitions, and meet KPI expectations

Qualifications

To be successful in this role you have:

High school diploma or GED equivalent required
Strong verbal and written communication skills and the ability to learn and apply standard outreach and qualification practices.
Relationship-building and interpersonal skills with the ability to collaborate effectively with peers, sales partners, marketing, renewals, development teams, and GBA leadership.
High motivation, curiosity, and openness to coaching and feedback.
A resilient work ethic; reliable, confident, collaborative, driven, and coachable.
Willingness to learn AI-native tools and innovate on how they’re used to enhance outreach, prioritization, and daily workflows.
Strong organization and attention to detail with the ability to follow established processes for documenting activities and managing follow-ups.
Ability to influence others and convey a sense of urgency to drive issues to closure.
A basic understanding of cloud computing and SaaS concepts, or the willingness to learn quickly.
Ability to participate in development simulations, in-person messaging activities, and meet defined performance and metrics expectations.
Interest in building customer relationships, qualifying opportunities, and contributing to early-stage pipeline that drives company revenue.
Commitment to full participation in Global Business Acceleration development tracks to launch an enduring career at ServiceNow within 48 months.
Native or Fluent French speaking
1st August start date

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr Staff Software Engineer - Product Security ]]> Company Description

Join us to put AI to work for people.

Job Description

ServiceNow’s Product Security organisation is building a dedicated Security R&D function — a software engineering team that builds security capabilities with the same rigour, CI/CD discipline, and quality standards as ServiceNow’s product engineering organisation. We are looking for a Sr. Staff Security Engineer to be a technical anchor on this team.

Security R&D operates in two complementary modes: open contribution to product engineering — writing code alongside product teams where security expertise adds value — and developing its own security capabilities, including internal tooling, externally facing product features, AI-powered security automation, and third-party integrations.

This is a new team being stood up in Petah Tikva, Israel, co-located with ServiceNow’s AI Security Research team. You will be one of the senior technical leaders shaping the team’s engineering culture, architecture decisions, and technical direction from its inception.

This role reports to the Sr. Engineering Manager, Security R&D.

What You Will Do

Lead Technical Design and Architecture

Drive architecture and design decisions for Security R&D’s capabilities, ensuring systems are built for enterprise scale, reliability, and maintainability.
Lead technical design reviews and serve as the senior engineering voice on security tooling, automation, and platform services built by the team.
Define technical standards, code quality expectations, and engineering best practices for the Security R&D team.
Evaluate and integrate third-party security services alongside in-house AI-powered capabilities to maximise security review coverage.

Build Security Capabilities at Platform Scale

Design and develop security tooling, automation, and platform-native services — both for internal use and as externally facing product features.
Contribute code directly into ServiceNow product engineering codebases where security domain expertise accelerates delivery and improves security outcomes.
Leverage ServiceNow’s unique platform advantages — Agent Framework runtime, ACL enforcement, data layer, and workflow engine — to build capabilities that external vendors cannot replicate.
Collaborate with the AI Security Research team on AI agent security tooling, bringing production engineering discipline to an emerging domain.

Mentor and Elevate the Team

Mentor junior and mid-level engineers, raising the technical bar across the team through code reviews, design guidance, and hands-on pairing.
Represent Security R&D in cross-functional discussions with product engineering leadership, demonstrating technical credibility as an engineering peer.
Contribute to hiring by helping define the technical interview bar and participating in candidate evaluations.

What Makes This Role Unique

Builder-led culture: Security R&D is defined by engineering output, not advisory reviews. We build production security capabilities with the same discipline as product engineering.
Dual operating model: The team both contributes directly to product engineering and develops its own security products and services.
Platform advantage: ServiceNow owns the entire stack — runtime, ACLs, data layer, workflow engine. You will build security capabilities that no external vendor can replicate.
Founding team: This is a new team being built from scratch. You will shape its engineering culture, technical standards, and identity from day one.
AI intersection: The role sits alongside the AI Security Research team, placing you at the frontier of securing AI systems at enterprise scale.

Qualifications

To be successful in this role, you have:

12+ years of progressive software engineering experience, with a track record of designing and building complex systems at enterprise scale.
Bachelor’s degree in Computer Science, Engineering, or a related technical field.
Strong hands-on production experience with Python and Java. You are a builder who writes code daily, not an architect who only draws diagrams.
Deep expertise in distributed systems, scalability, high availability, and performance engineering in cloud environments.
Experience with security-related engineering — application security, infrastructure security, identity systems, fraud prevention, or trust & safety. You bring a security mindset to everything you build.
Familiarity with AI/ML systems, GenAI, or Agentic AI technologies. You don’t need to be an ML researcher, but you should understand how these systems work and how to build tooling around them.
Experience contributing to large-scale product codebases in a collaborative engineering environment. You know how to earn trust with product engineering teams through code quality and delivery.
Strong technical communication skills — ability to articulate architecture decisions, write clear design documents, and influence technical direction across teams.

Preferred

Experience with container and Kubernetes security, runtime security, OPA policy enforcement, or service mesh security.
Background in building security products or features that ship as part of a commercial platform.
Experience with AI-powered automation, LLM integration, or agentic frameworks in a production context.
Familiarity with enterprise security frameworks (NIST, SSDLC) and their translation into engineering requirements.
Experience working in a globally distributed engineering team across multiple time zones.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Principal Software Engineer - Product Security]]> Company Description

Join us to put AI to work for people.

Job Description

The Opportunity

This role reports to the Sr. Engineering Manager, Security R&D.

What You Will Do

Lead Technical Design and Architecture

Drive architecture and design decisions for Security R&D’s capabilities, ensuring systems are built for enterprise scale, reliability, and maintainability.
Lead technical design reviews and serve as the senior engineering voice on security tooling, automation, and platform services built by the team.
Define technical standards, code quality expectations, and engineering best practices for the Security R&D team.
Evaluate and integrate third-party security services alongside in-house AI-powered capabilities to maximise security review coverage.

Build Security Capabilities at Platform Scale

Design and develop security tooling, automation, and platform-native services — both for internal use and as externally facing product features.
Contribute code directly into ServiceNow product engineering codebases where security domain expertise accelerates delivery and improves security outcomes.
Leverage ServiceNow’s unique platform advantages — Agent Framework runtime, ACL enforcement, data layer, and workflow engine — to build capabilities that external vendors cannot replicate.
Collaborate with the AI Security Research team on AI agent security tooling, bringing production engineering discipline to an emerging domain.

Mentor and Elevate the Team

Mentor junior and mid-level engineers, raising the technical bar across the team through code reviews, design guidance, and hands-on pairing.
Represent Security R&D in cross-functional discussions with product engineering leadership, demonstrating technical credibility as an engineering peer.
Contribute to hiring by helping define the technical interview bar and participating in candidate evaluations.

What Makes This Role Unique

Builder-led culture: Security R&D is defined by engineering output, not advisory reviews. We build production security capabilities with the same discipline as product engineering.
Dual operating model: The team both contributes directly to product engineering and develops its own security products and services.
Platform advantage: ServiceNow owns the entire stack — runtime, ACLs, data layer, workflow engine. You will build security capabilities that no external vendor can replicate.
Founding team: This is a new team being built from scratch. You will shape its engineering culture, technical standards, and identity from day one.
AI intersection: The role sits alongside the AI Security Research team, placing you at the frontier of securing AI systems at enterprise scale.

Qualifications

Required

15+ years of progressive software engineering experience, with a track record of designing and building complex systems at enterprise scale.
Bachelor’s degree in Computer Science, Engineering, or a related technical field.
Strong hands-on production experience with Python and Java. You are a builder who writes code daily, not an architect who only draws diagrams.
Deep expertise in distributed systems, scalability, high availability, and performance engineering in cloud environments.
Experience with security-related engineering — application security, infrastructure security, identity systems, fraud prevention, or trust & safety. You bring a security mindset to everything you build.
Familiarity with AI/ML systems, GenAI, or Agentic AI technologies. You don’t need to be an ML researcher, but you should understand how these systems work and how to build tooling around them.
Experience contributing to large-scale product codebases in a collaborative engineering environment. You know how to earn trust with product engineering teams through code quality and delivery.
Strong technical communication skills — ability to articulate architecture decisions, write clear design documents, and influence technical direction across teams.

Preferred

Experience with container and Kubernetes security, runtime security, OPA policy enforcement, or service mesh security.
Background in building security products or features that ship as part of a commercial platform.
Experience with AI-powered automation, LLM integration, or agentic frameworks in a production context.
Familiarity with enterprise security frameworks (NIST, SSDLC) and their translation into engineering requirements.
Experience working in a globally distributed engineering team across multiple time zones.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Staff Software Engineer - Product Security ]]> Company Description

Join us to put AI to work for people.

Job Description

ServiceNow’s Product Security organisation is building a dedicated Security R&D function — a software engineering team that builds security capabilities with the same engineering rigour as ServiceNow’s product organisation. We are looking for a Staff Security Engineer to be a core contributor on this team.

This is a new team being stood up in Petah Tikva, Israel, co-located with ServiceNow’s AI Security Research team. You will help shape the team’s engineering practices and technical foundation from day one.

This role reports to the Sr. Engineering Manager, Security R&D.

What You Will Do

Build Security Capabilities

Design and develop security tooling, automation, and platform services that operate at ServiceNow’s enterprise scale.
Contribute code directly into ServiceNow product engineering codebases, embedding security capabilities where they have the highest impact.
Build AI-powered security automation by integrating in-house models and third-party services into production workflows.
Leverage ServiceNow’s platform — Agent Framework runtime, ACL enforcement, data layer, and workflow engine — to create security capabilities that external vendors cannot match.

Collaborate Across Teams

Work closely with the AI Security Research team on tooling for AI agent security, translating research insights into production-grade engineering.
Partner with product engineering teams during open contribution engagements, earning trust through code quality, reliability, and delivery.
Participate in design reviews, code reviews, and architecture discussions, contributing to the team’s technical standards and engineering culture.

Grow with the Team

Help define engineering best practices as a founding member of the Security R&D team.
Contribute to hiring and onboarding as the team scales, helping maintain the engineering bar.
Stay current on emerging AI/ML technologies and security threats, bringing new ideas into the team’s roadmap.

What Makes This Role Unique

Builder-led culture: Security R&D is defined by engineering output, not advisory reviews. We build production security capabilities with the same discipline as product engineering.
Dual operating model: The team both contributes directly to product engineering and develops its own security products and services.
Platform advantage: ServiceNow owns the entire stack — runtime, ACLs, data layer, workflow engine. You will build security capabilities that no external vendor can replicate.
Founding team: This is a new team being built from scratch. You will shape its engineering culture, technical standards, and identity from day one.
AI intersection: The role sits alongside the AI Security Research team, placing you at the frontier of securing AI systems at enterprise scale.

Qualifications

To be successful in this role, you have:

8+ years of professional software engineering experience building production systems at scale.
Bachelor’s degree in Computer Science, Engineering, or a related technical field.
Strong hands-on proficiency in Python and Java. You write production code daily and take pride in software craftsmanship.
Solid foundation in distributed systems, cloud-native architectures, and building services that meet enterprise requirements for scalability, reliability, and performance.
Experience working in collaborative engineering environments, contributing to shared codebases with high code quality standards.
Interest in or exposure to security engineering concepts — application security, infrastructure security, identity systems, or trust & safety. A security mindset is valued; deep security expertise can be developed on the team.
Curiosity about AI/ML and next-generation AI technologies. You don’t need to be an AI expert, but you should be excited about building at the intersection of security and AI.

Preferred

Experience with security tooling development, SSDLC automation, or building security features into a product.
Familiarity with container/Kubernetes environments, cloud security, or infrastructure-as-code.
Exposure to AI/ML pipelines, LLM integration, or agentic frameworks.
Experience in a SaaS or platform company building multi-tenant enterprise software.
Experience working in a globally distributed engineering team.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr Software Engineer - Product Security ]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

ServiceNow’s Product Security organisation is building a dedicated Security R&D function — a software engineering team that builds security capabilities with the same engineering standards as ServiceNow’s product organisation. We are looking for a Senior Security Engineer to join this team as a core builder.

This is a new team being stood up in Petah Tikva, Israel, co-located with ServiceNow’s AI Security Research team. You will be part of the founding engineering team, with the opportunity to shape the technical culture from the ground up.

This role reports to the Sr. Engineering Manager, Security R&D.

What You Will Do

Write Code That Secures the Platform

Develop security tooling, automation, and services as part of the Security R&D team’s core engineering output.
Contribute code to ServiceNow product engineering codebases, working alongside product teams to embed security capabilities directly into the platform.
Build integrations with AI-powered services — both in-house and third-party — to automate and scale security workflows.
Write clean, tested, production-quality code that meets enterprise standards for reliability and performance.

Collaborate and Learn

Work alongside senior engineers and the AI Security Research team, learning the security domain while contributing strong software engineering fundamentals.
Participate in code reviews, design discussions, and sprint ceremonies, contributing to the team’s engineering culture from day one.
Partner with product engineering teams during open contribution engagements, building relationships through quality work.

Grow Your Impact

Develop deep expertise in security engineering and AI security as a member of a team that operates at the cutting edge of both fields.
Take increasing ownership of components and features as you ramp up, with a clear path to broader technical leadership.
Stay curious about emerging AI/ML technologies and contribute ideas for how Security R&D can leverage them.

What Makes This Role Unique

Builder-led culture: Security R&D is defined by engineering output, not advisory reviews. We build production security capabilities with the same discipline as product engineering.
Dual operating model: The team both contributes directly to product engineering and develops its own security products and services.
Platform advantage: ServiceNow owns the entire stack — runtime, ACLs, data layer, workflow engine. You will build security capabilities that no external vendor can replicate.
Founding team: This is a new team being built from scratch. You will shape its engineering culture, technical standards, and identity from day one.
AI intersection: The role sits alongside the AI Security Research team, placing you at the frontier of securing AI systems at enterprise scale.

Qualifications

To be successful in this role, you have:

5+ years of professional software engineering experience building production systems.
Bachelor’s degree in Computer Science, Engineering, or a related technical field.
Strong hands-on proficiency in Python and Java. You are a software engineer first — writing production code is what you do.
Solid understanding of software engineering fundamentals: data structures, algorithms, system design, testing, and CI/CD practices.
Experience building services or applications in cloud environments with an understanding of scalability and reliability principles.
Collaborative mindset — you thrive in team environments, contribute to shared codebases, and communicate effectively with other engineers.
Passion for next-generation AI technologies and a desire to work at the intersection of software engineering and security. Deep security or AI expertise is not required — we will invest in your growth in both areas.

Preferred

Any exposure to security concepts — application security, secure coding practices, vulnerability management, or security tooling.
Familiarity with AI/ML concepts, LLMs, or experience integrating AI services into applications.
Experience with container/Kubernetes environments or cloud-native development (AWS preferred).
Experience in a SaaS or enterprise software environment.
Demonstrated learning agility — a track record of quickly ramping up in new technical domains.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr Enterprise Account Exec -Manufacturing ]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
Identify the right specialist/ support resources to bring into a deal, at the right time

Qualifications

To be successful in this role you have:

10+ years of sales experience within software OR solutions sales organization
Experience establishing trusted relationships with current and prospective clients and other teams
Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
Experience achieving sales targets
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
The ability to understand the "bigger picture" and our plans around IT
Experience promoting a customer success focus in a "win as a team" environment
Willingness to travel up to 50%

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Customer Success Manager]]> Company Description

Job Description

As a Senior Customer Success Manager at ServiceNow, you are the strategic centre of gravity for your customers. You will own a portfolio of enterprise accounts — guiding them through deep platform knowledge, trusted relationships, and proactive orchestration across ServiceNow's internal teams.

What you'll do

Own end-to-end post-sale engagement across your portfolio — serving as the primary point of accountability for customer outcomes
Build trusted relationships at and above platform manager level
Develop and maintain effective customer success plans that track adoption, value realisation, and platform health
Partner closely with the renewals team, providing the customer context needed to drive strong renewal outcomes
Orchestrate the right internal resources — account executives, solution consultants, platform architects, support account managers, expert services, and product — to resolve challenges and unlock new value for customers
Engage across the full impact lifecycle: from ensuring customers are technically healthy and on current platform versions, through to identifying expansion opportunities and passing them to the account team

Qualifications

We are looking for someone who brings both technical credibility and genuine relationship-building capability. On the technical side, you can hold a credible platform conversation, help customers connect capability to business value, and go deep when the situation calls for it. On the people side, you build trust, coordinate diverse stakeholders, and make customers feel genuinely supported — not just serviced.

What you'll bring

A practical approach to integrating AI into workflows, decision-making, and problem-solving - whether through AI-powered tools, automation, or data-driven insights
7+ years in customer success, or a closely adjacent role (enterprise SaaS experience, ServiceNow platform knowledge or certification is a significant advantage)
Experience managing strategic, complex accounts — you are comfortable engaging at executive level and navigating large organisations with competing priorities
A track record of driving measurable outcomes: adoption, renewal, expansion, or customer satisfaction
Strong orchestration skills — you know how to mobilise internal teams, manage competing priorities, and keep multiple workstreams moving without losing the thread
Ability to obtain and maintain an Australian Government Baseline Security Clearance.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Staff Technical Support Engineer(Platform)]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Support engineers at this level of experience will have the opportunity to mentor and coach junior members of their team.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customer

募集しているチームの概要

Platform

プラットフォーム・DBレベルの問題を、JavaやSQLなどのDBスキルとともに、ログ解析や切り分けを行なって解決します。

リレーショナルDBに対して自分でクエリを作成してDBの内容を操作・変更できるレベルのSQLの知識が必要です。

Qualifications

Qualifications and technical skills that will lead to your success:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
6+ years customer facing technical support expertise and coaching team members
Ability to troubleshoot multiple difficult technical issues with ease and complexity
Advanced understanding of JavaScript
TCP/IP, Networking knowledge
Ability to read advanced Java/JavaScript code and SQL, with exposure to broader infrastructure services, operating systems, hardware, and networking
Ability to discuss issues with the customer and development team and provide solutions to customer cases
Personal commitment to quality and customer service

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Vice President, Corporate and Product Public Relations (Americas)]]> Company Description

Join us to put AI to work for people.

Job Description

Company Description:

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from the busy work so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

The Opportunity:

ServiceNow is looking for a Vice President of Corporate and Product Public Relations to lead all earned media strategy across the Americas, spanning the United States, Canada, and Latin America. This is a senior executive role with enterprise-wide accountability for how ServiceNow is perceived externally as an AI leader that makes the world work better..

Reporting to the Chief Communications Officer, you will own the full PR agenda across corporate reputation, product storytelling, executive visibility, and crisis and issues management for the Americas region. You will lead a high-performing team of PR professionals, manage agency relationships, drive AI tool use, and serve as a strategic advisor to executive leadership, including the CEO, on all matters of public narrative.

This role sits at the intersection of corporate and product communications, requiring someone who can connect financial momentum and brand reputation to product innovation and market positioning in one coherent voice.

What You'll Do:

Regional PR Leadership

Own and execute the integrated PR strategy for the Americas, aligning corporate and product narratives across US, Canada, and LATAM markets.
Build and scale a high-performing PR team, setting clear performance expectations, coaching talent, and fostering a culture of accountability and creative excellence.
Leverage AI tools and emerging technologies to drive smarter, faster communications and set the standard for how the team works in an AI-first environment.
Manage agency relationships across the region, including scope, performance, and budget.
Develop annual operating plans, budgets, and KPIs tied to reputation, share of voice, executive visibility, and business impact.
Experience in a Marcom function that embraced leadership across both the marketing and communications functions

Corporate Communications

Lead development and execution of corporate PR strategy that positions ServiceNow as a market leader in AI-powered enterprise transformation.
Drive proactive media outreach across top-tier technology, business, financial, and general press in the Americas.
Own regional financial communications including earnings support, investor narrative alignment, and regulatory disclosures, in partnership with Finance and Legal.
Manage issues and crisis communications with speed, poise, and rigor; maintain regional crisis playbooks and lead scenario planning.

Product and Innovation PR

Build and execute product PR strategy across ServiceNow workflows, the Now Platform, and AI and GenAI offerings, tying product launches to broader corporate and market narratives.
Partner with Product, Marketing, and Sales to drive integrated launch and go-to-market campaigns that maximize coverage and audience engagement.
Translate complex technology into compelling, accessible stories for business and technology media across the region.
Develop press materials, messaging frameworks, and content that clearly articulate product value, customer outcomes, and competitive differentiation.

Executive Visibility and Counsel

Earn credibility and trust, and serve as a trusted strategic advisor to the executive leadership team on reputation management, narrative positioning, and external communications.
Build executive public profiles for regional and global leaders through strategic media placements, speaking opportunities, and thought leadership.
Prepare senior executives for media engagements, including message development, briefings, and coaching.

Storytelling and Media Relations

Build and maintain strong relationships with editors, reporters, and influencers across tech, business, and industry media throughout the Americas.
Craft and drive multi-dimensional narratives that connect ServiceNow's corporate vision to product innovation, customer success, and business impact.
Serve as regional spokesperson when appropriate.
Track, analyze, and report on PR performance using data-driven insights to continually refine strategy and demonstrate business impact.

Qualifications

15+ years of progressive communications and public relations leadership, with significant experience in technology, SaaS, or high-growth enterprise software.
Demonstrated success leading both corporate and product communications functions, with the ability to integrate them into a unified regional strategy.
Deep familiarity with the Americas media landscape across US, Canada, and Latin American markets; cultural fluency required.
Experience with financial and earnings communications, M&A, and executive transitions.
Proven crisis communications experience with the ability to move quickly and decisively under pressure.
Bachelor's degree required in Communications, Journalism, or a related field; advanced degree preferred.

Leadership

Track record of building and scaling high-performing, diverse PR teams in matrixed, global organizations.
Demonstrated fluency with AI-powered communications tools and a track record of applying them to improve team productivity, content quality, and decision-making.
Ability to influence senior stakeholders and cross-functional partners without direct authority.
Experience managing external agencies and large communications budgets.

Media and Storytelling

Extensive media network across top-tier technology, business, and financial press in the Americas.
Exceptional writer and storyteller, with the ability to translate complex AI and platform technology into narratives that resonate across audiences.
Deep fluency in AI, cloud, and enterprise software trends, with the ability to position ServiceNow's products in a competitive landscape.

Strategic Mindset

Comfortable operating at the executive level while maintaining the ability to roll up sleeves and drive hands-on execution.
Strong business acumen, with the ability to connect communications strategy to commercial outcomes.
Skilled scenario planner who anticipates reputational risk and acts proactively.

For positions in this location, we offer a base pay of $279,600 - $475,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Global Partner Manager - Autonomous Workforce]]> Company Description

Join us to put AI to work for people.

Job Description

Global Partner Manager – Autonomous Workforce Practice

Role Summary

Strategic partners win when they are deeply aligned to and rooted in ServiceNow products and technologies. The Global Partner Manager, Autonomous Workforce is a senior role responsible for activating and expanding a KPMG's defined practice area. Working in close partnership with the Global Partner strategy and team to bring new GTM solutions and services to market. Deeply fluent in ServiceNow technologies, this GPM role translates the practice area partnership vision into customer outcomes, balancing joint global opportunities with the unique market dynamics. As the global owner of the practice area, the GPM is accountable for driving alignment with the partner's practice area counterparts and expanding the partner's capabilities with ServiceNow-aligned products to create pipeline and consistent execution.

The GPM, Autonomous Workforce, partners directly with the partner's practice area leaders to bring the ServiceNow value proposition Autonomous IT: (AI that works for IT. Self-managing IT operations that predict issues before they happen, automate routine tasks, and let your team focus on strategic initiatives—reducing MTTR, cutting incident volume, and freeing up skilled resources.). into new solutions for the market, engaging Technical Partner Advisors (TPAs) to co-innovate solutions.

Strong understanding of agentic workflows, AI specialists, and orchestration models, including how AI evolves from assistive capabilities to fully autonomous execution. Ability to position AI as delivering end‑to‑end work completion—beyond task automation—combined with a solid grasp of the ServiceNow AI platform and its differentiated Data + AI + Workflow + Security architecture.

Working alongside Geo Partner Managers, the GPM ensures all geo-based teams are aligned and actively driving the joint geo strategy forward.

What you get to do in this role:

Strategy

• Lead the global go-to-market alignment and co-innovation initiatives for a specific Functional Area

• Own and execute the Global Functional Area partner account plan

• Drive cross-geo alignment to ensure a consistent global partner experience across all partner routes to market

• Develop and maintain Partner Executive relationship(s) to align strategies, offerings, priorities, and own peer-to-peer relationships with NOW counterparts

• Advise partners on market, geographic, and route-to-market expansion, BU GTM, Product Roadmap

Governance & Reporting

• Align with the Global Governance Framework

• Facilitate QBRs for priority countries & milestone tracking

• Own revenue success measures: Sourced NNACV, Sell-Through NNACV

• Influence Partner Program KPI tracking and success measures: Certifications, PLAs, etc

GTM Execution

• Coordinate joint go-to-market motions across product launches, industry plays, and competitive displacement campaigns; ensure consistent messaging globally

• Drive Autonomous Workforce product/solution education and enablement to increase practice and business growth

• Lead joint demand generation strategy with partner marketing teams; orchestrate global campaigns, executive events that drive pipeline

• Drive in-market execution playbooks with partner & NOW stakeholders to accelerate adoption across all regions & support field sales activation

• Collaborate with Partner Technical Advisors to assess product expansion, route-to-market opportunities, and co-innovation of new technical offerings

Operations (sales & partner)

• Drive operational consistency across Regional Partner Manager teams by developing and maintaining playbooks, templates, toolkits, and repeatable processes

• Support Regional Partner Sales with field sales to support partner-led customer pursuits, pipeline development, and deal progression

• Support regions with domain-specific GTM Assets and thought leadership to accelerate the growth of solutions adoption and sales

• Identify gaps in the GTM process; raise and solve for process improvements that reduce friction across the alliance

Deliverables

• Execution of the Global GTM Plan to expand the joint growth in a specific functional area

• Quarterly & executive governance cadence — strategic reviews, monthly scorecard, pipeline review

• Geo adoption of global strategy

• Partner maturity, scalability, and enablement effectiveness

Success Measures

• Global Partner pipeline growth, and revenue contribution across all routes to market for the Autonomous Workforce area

• Execution of the Global Partner Account Plan and joint GTM strategy to expand the partner’s ServiceNow practice

• Expansion into new markets, buying centers, and net new logos

• Consistency of global partner execution, governance, and operational rigor

• Field and stakeholder satisfaction

• Partner maturity, scalability, and enablement effectiveness

Qualifications

To be successful in this role you will have:

• 12+ years of global alliances and partner sales experience, including business development in Enterprise Software (SaaS, CRM, AI etc…) driving partner revenue and accelerated growth with and through SI partners in collaboration with an enterprise sales force. Proven ability to build go-to-market plans for Channel, SI, and partner organizations

• ServiceNow ITSM, ITOM, SAM and SPM product knowledge is a strong plus

• Demonstrable track record of achieving and exceeding targets by managing a small number of large accounts or alliance partners, ideally with a next-generation AI/SaaS company

• Established relationships with major SIs, ISVs, Managed Service Providers, and Value-Added Resellers, with experience in leading software, Cloud, and SaaS organizations

• Strong understanding of partner-led and co-sell sales motions

• Ability to influence and operate in a matrixed organization

• Executive communication and relationship management skills

• Comfort operating in ambiguity with a bias toward action

• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, or analyzing AI-driven insights

Why This Role Matters

This role strengthens global partner-led growth by ensuring alliance operations are governed, measured, and continuously improved. Through strategic relationship ownership, operational rigor, and close collaboration with Regional Partner Managers, Technical Partner Advisors, and field sales, the Global Partner Manager enables scalable and predictable outcomes that drive ServiceNow revenue growth.

For positions in New York City Metro, we offer a base pay of $140,040 - $231,060, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Global Partner Manager – Autonomous Workforce]]> Company Description

Join us to put AI to work for people.

Job Description

Global Partner Manager – Autonomous Workforce Practice

Role Summary

Strategic partners win when they are deeply aligned to and rooted in ServiceNow products and technologies. The Global Partner Manager, Autonomous Workforce is a senior role responsible for activating and expanding a EY's defined practice area. Working in close partnership with the Global Partner strategy and team to bring new GTM solutions and services to market. Deeply fluent in ServiceNow technologies, this GPM role translates the practice area partnership vision into customer outcomes, balancing joint global opportunities with the unique market dynamics. As the global owner of the practice area, the GPM is accountable for driving alignment with the partner's practice area counterparts and expanding the partner's capabilities with ServiceNow-aligned products to create pipeline and consistent execution.

The GPM, Autonomous Workforce, partners directly with the partner's practice area leaders to bring the ServiceNow value proposition Autonomous IT: (AI that works for IT. Self-managing IT operations that predict issues before they happen, automate routine tasks, and let your team focus on strategic initiatives—reducing MTTR, cutting incident volume, and freeing up skilled resources.) into new solutions for the market, engaging Technical Partner Advisors (TPAs) to co-innovate solutions.

Working alongside Geo Partner Managers, the GPM ensures all geo-based teams are aligned and actively driving the joint geo strategy forward.

What you get to do in this role:

Strategy

• Lead the global go-to-market alignment and co-innovation initiatives for a specific Functional Area

• Own and execute the Global Functional Area partner account plan

• Drive cross-geo alignment to ensure a consistent global partner experience across all partner routes to market

• Develop and maintain Partner Executive relationship(s) to align strategies, offerings, priorities, and own peer-to-peer relationships with NOW counterparts

• Advise partners on market, geographic, and route-to-market expansion, BU GTM, Product Roadmap

Governance & Reporting

• Align with the Global Governance Framework

• Facilitate QBRs for priority countries & milestone tracking

• Own revenue success measures: Sourced NNACV, Sell-Through NNACV

• Influence Partner Program KPI tracking and success measures: Certifications, PLAs, etc.

GTM Execution

• Coordinate joint go-to-market motions across product launches, industry plays, and competitive displacement campaigns; ensure consistent messaging globally

• Drive Autonomous Workforce product/solution education and enablement to increase practice and business growth

• Lead joint demand generation strategy with partner marketing teams; orchestrate global campaigns, executive events that drive pipeline

• Drive in-market execution playbooks with partner & NOW stakeholders to accelerate adoption across all regions & support field sales activation

• Collaborate with Partner Technical Advisors to assess product expansion, route-to-market opportunities, and co-innovation of new technical offerings

Operations (sales & partner)

• Drive operational consistency across Regional Partner Manager teams by developing and maintaining playbooks, templates, toolkits, and repeatable processes

• Support Regional Partner Sales with field sales to support partner-led customer pursuits, pipeline development, and deal progression

• Support regions with domain-specific GTM Assets and thought leadership to accelerate the growth of solutions adoption and sales

• Identify gaps in the GTM process; raise and solve for process improvements that reduce friction across the alliance

Deliverables

• Execution of the Global GTM Plan to expand the joint growth in a specific functional area

• Quarterly & executive governance cadence — strategic reviews, monthly scorecard, pipeline review

• Geo adoption of global strategy

• Partner maturity, scalability, and enablement effectiveness

Success Measures

• Global Partner pipeline growth, and revenue contribution across all routes to market for the Autonomous Workforce area

• Execution of the Global Partner Account Plan and joint GTM strategy to expand the partner’s ServiceNow practice

• Expansion into new markets, buying centers, and net new logos

• Consistency of global partner execution, governance, and operational rigor

• Field and stakeholder satisfaction

• Partner maturity, scalability, and enablement effectiveness

Qualifications

To be successful in this role you will have:

• ServiceNow ITSM, ITOM, SAM and SPM product knowledge is a strong plus

• Demonstrable track record of achieving and exceeding targets by managing a small number of large accounts or alliance partners, ideally with a next-generation AI/SaaS company

• Established relationships with major SIs, ISVs, Managed Service Providers, and Value-Added Resellers, with experience in leading software, Cloud, and SaaS organizations

• Strong understanding of partner-led and co-sell sales motions

• Ability to influence and operate in a matrixed organization

• Executive communication and relationship management skills

• Comfort operating in ambiguity with a bias toward action

Why This Role Matters

This role strengthens global partner-led growth by ensuring alliance operations are governed, measured, and continuously improved. Through strategic relationship ownership, operational rigor, and close collaboration with Regional Partner Managers, Technical Partner Advisors, and field sales, the Global Partner Manager enables scalable and predictable outcomes that drive ServiceNow revenue growth.

For positions in New York City Metro, we offer a base pay of $162,180 - $267,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Pricing Manager]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

As a Senior Product Pricing Strategy Manager, you will lead and advise on strategic Pricing and Packaging recommendations to drive growth for ServiceNow's portfolio.

Lead the pricing and monetization strategy across AI and other offerings, and use relevant analytical techniques to segment the market and make packaging recommendations
Work cross-functionally across product, GTM, and operational stakeholders to ensure monetization strategies align to strategic roadmap
Conduct periodic reviews of price realization, tracking KPIs, and drive recommendations to improve revenue and implement continuous pricing optimization plans
Assist in identifying new business and growth opportunities to create incremental growth, including new pricing models, pricing promotions, and go to market approaches
Own and manage key senior stakeholders and drive alignment on pricing and packaging changes

Qualifications

To be successful in this role you have:

7+ years of experience in enterprise technology industry across pricing, sales strategy, business operations and/or product strategy. Background in AI a plus
4+ Years of Pricing Strategy, GTM or Business Strategy experience in a technology or consulting firm.
SaaS business knowledge with the ability to understand and model the tradeoffs of pricing and monetization decisions.
A framework or process by which to make decisions. At times, will need to make decisions quickly and often with incomplete data.
Expertise in designing pricing or marketing surveys such as conjoint analyses, A/B testing or equivalent
Deep understanding of your target users and are adept at understanding their problems and arriving at elegant solutions to those problems.
An effective communicator and are highly effective in securing buy-in on pricing/monetization strategies from executives and leaders across the business

JV20

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr Director, EMEA South COO ]]> Company Description

Join us to put AI to work for people.

Job Description

This executive role is being newly created to support the continued growth and transformation of our EMEA South business. Reporting into the EMEA COO organization, the EMEA South COO will serve as the primary deputy to the SVP of EMEA South — present in the field, engaged with customers, and accountable for business outcomes across a diverse, multicultural region (France, Italy, Spain, Israel, UAE, Saudi Arabia, South Africa).

The role sits at the heart of the EMEA South leadership team, working in close partnership with Core Sales, Solution Consulting, Solution Sales, Marketing, Customer Excellence Group, GPC, other key GTM functions and more importantly with the Chief of Staff and the Strategic Pursuit Lead. Where the Chief of Staff ensures the operational engine of the region runs effectively and GTM programs land with discipline, and the Strategic Pursuit Lead coordinates the region’s most complex deals, the COO’s focus is squarely on customer impact, field leadership, and revenue performance.

The right person gets their energy from winning — from building relationships at the C-suite, from helping teams close transformational deals, and from raising the bar on what the region can achieve.

In this role you will

Act as deputy to the SVP of EMEA South, representing the regional leadership in customer meetings, executive briefings, internal reviews, and strategic external engagements

Drive business performance across EMEA South, holding the organization accountable for targets and outcomes alongside the SVP

Overlook South Strategic planning, demand generation plan, pipeline excellence and customer adoption by coordinating and giving direction to the extended South leadership team.

Represent EMEA COO office in South region by ensuring execution of Pan EMEA initiatives and decisions.

Build and sustain senior relationships with customer executives across the region, reinforcing ServiceNow’s value at the highest levels of key accounts

Engage on strategic pursuits at the executive level, providing senior sponsorship and customer presence while partnering with the Strategic Pursuit Lead on deal structure and process

Champion talent development across the region, identifying and growing the next generation of leaders in partnership with country managers

Represent EMEA South in EMEA-wide and global leadership forums, actively sharing and seeking best practice across Major Areas and GEOs

Qualifications

To be successful in this role you have:

Proven track record in enterprise software sales or sales leadership, with demonstrated success in complex, multi-stakeholder deals and GTM coordination & execution

Strong customer-facing experience at C-suite level, with the presence and credibility to represent ServiceNow at the highest levels

Comfortable acting as a senior delegate and decision-maker in a fast-paced, high-growth environment

Strong people leadership, motivated by developing others and building high-performing teams

Highly collaborative, able to work across a broad set of stakeholders — including the Chief of Staff and pursuit functions — with clarity and without duplication

Experienced in multicultural, multi-country organisations; EMEA South exposure a strong advantage

Energetic, resilient, with a growth mindset and a drive to win in a competitive market

An effective communicator, credible at executive level both verbally and in writing

Role can be based in Paris, Madrid or Rome.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr Commercial Account Executive - Wisconsin ]]> Company Description

Join us to put AI to work for people.

Job Description

The Commercial Account Executive will produce new business sales revenue from software licenses within customers in the Chicago/Wisconsin area with 1,000 to 5,000 employees. This will be achieved through territory planning, including researching prospect customers, using business development strategies and completing field-based sales activities within an assigned territory.

What you get to do in this role:

The Commercial Account Executive builds relationships within Mid-Market clients while achieving quarterly and annual sales quotas for an assigned territory.

Develop and run a sales strategy in the allocated territory with a target prospect list, and a regional sales plan
Partner with the marketing team to initiate marketing plans to increase growth
Qualify prospects and develop new sales opportunities and ongoing revenue streams
Arrange and conduct initial product demonstrations and presentations
Lead ongoing account management to ensure customer satisfaction and improve additional revenue streams
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help their IT roadmap

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
5+ years of experience in a Commercial Account Executive (or equivalent) role within the IT industry
Experience achieving sales targets
Ability to work in a matrixed support organization using multiple virtual specialists
Executive-level relationship management experience
Ability to provide transparency to sales process with excellent CRM hygiene
Travel: 20-40%, and in some cases up to 50%

FD21

For positions in this location, we offer a base pay of $113,700 - $187,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr Commercial Account Executive - Michigan]]> Company Description

Join us to put AI to work for people.

Job Description

The Commercial Account Executive will produce new business sales revenue from software licenses within customers in the Ohio area with 1,000 to 5,000 employees. This will be achieved through territory planning, including researching prospect customers, using business development strategies and completing field-based sales activities within an assigned territory.

What you get to do in this role:

The Commercial Account Executive builds relationships within Mid-Market clients while achieving quarterly and annual sales quotas for an assigned territory.

Develop and run a sales strategy in the allocated territory with a target prospect list, and a regional sales plan
Partner with the marketing team to initiate marketing plans to increase growth
Qualify prospects and develop new sales opportunities and ongoing revenue streams
Arrange and conduct initial product demonstrations and presentations
Lead ongoing account management to ensure customer satisfaction and improve additional revenue streams
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help their IT roadmap

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
5+ years of experience in a Commercial Account Executive (or equivalent) role within the IT industry
Experience achieving sales targets
Ability to work in a matrixed support organization using multiple virtual specialists
Executive-level relationship management experience
Ability to provide transparency to sales process with excellent CRM hygiene
Travel: 20-40%, and in some cases up to 50%

FD21

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr Commercial Account Executive - Ohio]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

The Commercial Account Executive builds relationships within Mid-Market clients while achieving quarterly and annual sales quotas for an assigned territory.

Develop and run a sales strategy in the allocated territory with a target prospect list, and a regional sales plan
Partner with the marketing team to initiate marketing plans to increase growth
Qualify prospects and develop new sales opportunities and ongoing revenue streams
Arrange and conduct initial product demonstrations and presentations
Lead ongoing account management to ensure customer satisfaction and improve additional revenue streams
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help their IT roadmap

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
5+ years of experience in a Commercial Account Executive (or equivalent) role within the IT industry
Experience achieving sales targets
Ability to work in a matrixed support organization using multiple virtual specialists
Executive-level relationship management experience
Ability to provide transparency to sales process with excellent CRM hygiene
Travel: 20-40%, and in some cases up to 50%

FD21

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[AWS Sales Executive - Banking, Insurance, Wealth Management, Americas]]> Company Description

Join us to put AI to work for people.

Job Description

We are seeking a highly motivated leader and team player to drive and support a plan to accelerate and scale the growth of our AWS business. You will focus on enterprise customers in the Banking, Insurance, and Wealth Management industries. This role includes responsibility for meeting sales quota and pipeline forecasting. You will build close relationships with customers, AWS, and ServiceNow field sellers while leading virtual teams including solution sales, solution consulting, partner, product, and operations.

This is a key and strategic role that requires a balance of sales, strategy and a roll-up your sleeves and 'get it done' attitude. Success requires the execution of a plan to develop and accelerate the growth of AWS revenue both with top existing customers and to land new enterprise customers. You must be a highly motivated team player with expertise working in a fast paced, cross-functional manner where change is constant. You have the ability to establish broad senior level relationships. You have a proven track record of delivering results and getting things done. You demonstrate strong business acumen, have outstanding communication skills and are able to effectively build relationships, negotiate complex contracts and influence large purchase decisions for the biggest brands in the world.

What you get to do in this role:

Create an AWS sales plan with Americas leadership to drive growth and then bring it to life. Leverage your passion for driving sales results to close.

Build trust and deep multi-tiered relationships through the customers' organization, from business unit teams to CxO level

Work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes

Manage relationships between ServiceNow, AWS and executive-level customers

Present the value of the partnership evangelizing joint innovation use cases

Negotiate complex contracts

Build mindshare within AWS field sales leadership and account teams to drive sales

Develop a clear roadmap across the customer, AWS and ServiceNow teams to promote an outstanding customer experience

Ensure customers are at the center of everything. Deliver high-value outcomes for customers

Ensure alignment with Value Selling (ie: Value Prompter), NowSell principles and partner 3-way sales

Tackle strategic projects to smooth hyperscaler adoption across ServiceNow inclusive of operations, finance, reporting, enablement, and deal desk.

Responsible for weekly pipeline reporting, progress updates, customer references, deal registration

Work with marketing to plan events, land public customer references and drive customer engagement including stage presence at major events

In order to be successful in this role, we need someone who has:

10+ years of experience in large client management, and aligning account strategies to revenue opportunities

5+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management

Previous sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management (within software or IT sales organizations)

Ability to understand broad, macro-level business and IT needs for the largest, most well-known brands in the world

Qualifications

Background experience from a career working at ServiceNow and/or AWS

Strong track record of exceeding sales targets by 150-200%

High energy, enthusiasm, and passion for the business.

Excellent understanding of growing and sustaining businesses in a highly competitive and changing marketplace

Comfortable with ambiguity, complexity, and thinking on multiple levels of abstraction; demonstrates use of critical thinking techniques.

Excellent spoken and written communication, interpersonal, relationship building skills

Experience leading virtual and matrixed teams

ServiceNow platform and AWS Cloud Practitioner training a plus (not required)

Travel up to 50%

FD21

For positions in this location, we offer a base pay of $174,180 - $258,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sales Financial Analyst]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

Perform month-end & quarter-end closing activities associated with allocating revenue appropriately across Business Units
Ensure data quality, validates allocation accuracy against finance requirements, perform reconciliation and Commission calculation audits
Build cross-functional relationships and collaborate with stakeholders such as Deals Desk, Sales Ops, etc. to identify deals that require revenue allocation
Understand business objectives and issues and conduct insightful, fact-based analysis to help solve complex problems
Create frameworks to better understand and monitor key business activities
On an ongoing basis, identify opportunities for process improvement

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Bachelor's Degree in Finance, Accounting (or equivalent practical experience) required. MBA preferred but not required
3+ years of relevant experience in Financial Planning and Analysis or Sales Finance, preferably at a public software/enterprise software company
High degree of ownership and ability to perform with minimal guidance on deliverables
Excellent analytical and problem-solving skills
Advanced proficiency with Microsoft Excel
Strong SQL skills required to extract and manipulate data
Experience with BI tools (Tableau, Power BI, etc.)
Excellent verbal and written communication skills
Great interpersonal skills and is a good team player
High attention to detail but comfortable with ambiguity

JV20

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Enterprise Account Executive, CRM Solutions]]> Company Description

Job Description

The CRM Account Executive will oversee market success of ServiceNow's CRM Workflows products. You will play a leading role in engaging assigned accounts and be responsible for the creation of new business and pipeline across a substantial portion of the ServiceNow sales cycle and methodology. You will oversee executive relationship management for assigned accounts; lead and partner with virtual teams, including Core Field, Solution Sales, Solution Consulting, Support and Professional Services.

What you will get to do in this role:

Oversee development and growth of assigned Enterprise level accounts, including development and deployment of territory resources
Develop a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for your assigned account and/or territory.
Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across CRM product(s) and CRM multi-workflow solution(s).
Arrange and conduct initial Executive and CxO discussions and position meetings
Collaborate closely with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing ServiceNow’s CRM Workflows product(s) & solution(s), orchestrating relationships as required.
Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
Be the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the ServiceNow Customer & Industry Workflows platform
Own and Lead CRM opportunities all the while collaborating closely with Core Sales Teams (AE’s, SC’s, Leadership) and other ServiceNow Solution Areas (Creator, Employee, Technology) to deliver outcomes-based solutions to our clients and prospects.
In partnership with assigned Account Executive and Solution Consultant, present our CRM Workflows offering directly to prospects, customers, partners and at industry events and seminars
Articulate customer success strategies to the field to streamline and standardize Platform presentations and value proposition
Prospect qualification and the development of new sales opportunities and ongoing revenue streams with limited support from inside sales
Sales process management and opportunity closure
Ongoing account management to ensure customer satisfaction and drive additional revenue streams

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Deep experience in solution sales, preferably within a CRM / Customer engagement /Customer Service Management / CX / CPaaS / CCaaS / SOM vendor
An understanding of the CRM, CX or CSM solution-related business processes
Experience leading virtual or matrixed teams
Ability to understand broad, macro-level business IT needs for a prospective client
8+ years of sales experience within complex software or platform solutions
Broad industry knowledge across a variety of enterprise level accounts
Experience establishing trusted relationships with current and prospective clients and other teams
Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships
Able to thrive in a fast paced, growing, deadline driven environment
Willingness to go above and beyond to win in the market against stiff competition
Ability to communicate complex issues in simple terms via written and oral media, to a variety of different audiences
Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system
Excellent communication and presentation skills
Regional travel required
Fluency in German and English essential

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr Customer Success Manager - Veza]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

You will oversee the engagement and outcomes for customers in your portfolio
Ensure customers are technically healthy and on the most recent version of our product
Leverage existing Success Plays to assist customers, but also assist new Success Plays
Work with customers to create new use case/success stories
Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
Guide other ServiceNow teams to address customer issues
Oversee projects identified by leaders
Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Minimum 7 years of related work experience; OR equivalent work experience
Creativity with comfort running projects independently
Improve complex issues through analysis and resolution
Succeed in working collaboratively
ServiceNow certifications

FD21

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Principal Platform Architect]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

The Customer Outcomes Principal Platform Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Principal Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.

You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring and implementation of solutions.
Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
Provide a variety of knowledge across multiple workflows.
Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
Translate goals to outcomes into a customer roadmap.
Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
Manage technical governance, and an delivery operating model and governance.
Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
Support the sales effort by scoping and estimating the engagement and change orders.
Be an active contributor of leading practices and expertise related to the ServiceNow platform.
Maintain skills / certifications on for .
Support the professional development of others through means of mentoring.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
12+ years progressive experience as part of a professional services organization; or equivalent education/experience
Management consulting experience
Ability to travel up to 80%
Creativity with comfort running programs independently within a "startup paced" environment
Success driving complex issues through analysis and resolution
Ability to relay complex information to diverse set of audiences, both technical and non-technical
ServiceNow certifications in aligned workflow
Industry domain expertise in
Large program experience leading architecture and design
Enterprise architecture experience
Cloud application technology experience

FD21

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Associate New Logo Account Executive]]> Company Description

Job Description

The New Logo Account Executive is a pivotal role to ensuring ServiceNow’s continued growth. In this role, you will identify new business by strategically navigating a targeted set of prospective accounts to close initial opportunities and convert our Prospects to Customers who will grow with us for years to come. By deeply understanding their unique company challenges and goals, you will pair them with solutions that will help them reach their business objectives and blaze new trails within their organizations. You play a critical part in our “DESCO21” go-to-market strategy, and you will be set up for success within a fast paced, collaborative, and inclusive culture.

You are a self-starter and an innovator. You will establish relationships within a defined set of accounts to achieve net new revenue growth targets for your given territory. By leveraging analytics, case studies, past performance, and market intelligence, you will create a territory plan and craft your own target account strategies. You will then apply these strategies and leverage your extended sales team and partner ecosystem to sell the value and long-term ROI of one or more of our industry leading solutions.

Post-sale you will lead in orchestrating the transition of these accounts to our established Account Management team as you continue to focus on net new logo accounts.

What you get to do in this role:

Strategic territory planning - Follow a disciplined and analytical approach to planning and maintaining a target new account pipeline. Keep pipeline current and progressing.
Sales strategies - Develop effective and specific account plans to maximize new revenue growth. Develop and leverage relationships throughout our strong partner networks and in your net new customer accounts to drive strategy through organization.
Creative marketing and prospecting – Think outside-the-box to cultivate awareness of the ServiceNow vision. Strong planning and execution of targeted campaigns for your territory.
Customer Acumen - Actively understand each customer’s strategic growth plans, technology footprint and corresponding technology strategy, internal challenges and competitive landscape. Review public information (e.g., new executive appointments, earnings statements, press releases) for the company and its competitors to remain updated on key industry trends and issues impacting the prospect.
Advance and close sales opportunities - through the successful execution of the sales strategy and roadmap.
Account Transition – After successfully closing your initial sale, you will orchestrate the transition of the account to our Account Management team.
Net New Revenue – Execute on new business revenue goals for the organization.

Qualifications

To be successful in this role you have:

Candidates living in GA, FL, NC or SC will be considered
Proven track record of new logo sales experience in IT Service Management, HR, Security Operations, Customer Service, IT Operations Management (within software or IT sales organizations) with a demonstrated ability to generate new business at new accounts.
Demonstrated experience in territory strategy, planning and sales execution with measurable wins.
Ability to understand broad, macro-level business IT needs for a prospective client.
Ability to break down a complex sales process into discrete activities and see steps ahead to deliver customer outcomes.
Excellent interpersonal skills to inspire and lead a matrix team to establish trust and credibility with prospective customers.
Demonstrated perseverance, resilience, and savvy to find new creative paths to open doors, increase interaction and participation, and engage prospects.
The ideal candidate lives our values to “stay hungry and humble” and doesn’t take their success for granted, always curious, ready to learn and evolve.
Travel up to 50% (depending on geography/region)

Qualifications

Preferred Qualifications

4+ years of quota carrying, technology solution-based direct sales experience, penetrating net new accounts within a territory.
Strong sales strategy skills and demonstrated experience prospecting and bringing in new business.
Experience and success selling a variety of SaaS solutions across all lines of business.
Demonstrated experience in keeping accurate forecast your territory, monthly/quarterly/annually, utilizing sales tools and analytics to target customers with higher propensity to buy and creating strategies that maximize success.
Ability to thrive in a fast-paced environment.
Track record of consistently achieving or surpassing your sales quota

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Software Engineer, DevOps - Moveworks]]> Company Description

Job Description

Responsible for building and scaling the Moveworks AI cloud infrastructure and developer platform
Closely work with platform, machine learning, search, data, and frontend teams, understand their DevOps and infrastructure needs, influence DevOps roadmap, and lead as well as execute on various projects
Design, build, and manage the Moveworks cloud infrastructure across many regions / clouds ensuring security, scalability, performance, observability, resilience, and cost optimization
Build and manage CI/CD pipelines with infrastructure as code and full automation to provision and manage Moveworks application stack across different environments
Work with Moveworks’ security team on enhancing the security posture of the infrastructure

Qualifications

3+ years of experience
Hands on technical member with a strong sense of ownership - proactively leading complex platform and infrastructure initiatives from conception through delivery and measurement
Strong technical expertise in designing and building AWS (or other) cloud infrastructure with extensive experience in managing AWS security groups, IAM roles, Elastic Load Balancers, Cloud Formation, and other cloud services
Strong knowledge of VPN, AWS VPC, DNS, etc. and experience in troubleshooting network issues
Experience with deploying and managing Kubernetes clusters, Istio, etc.
Working knowledge of disaster recovery process and security areas such as data backup and recovery, replication, AWS KMS, certificate management, encryption, penetration testing, vulnerability scanning, security tools, etc.
Comfortability with tools such as Jenkins, Terraform, Ansible, Helm, etc.
An appetite for working at a startup pace on challenging problems with a high degree of ownership

Additional Information

Base Salary Range: $143,200 - $243,000

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Software Engineer, DevOps - Moveworks]]> Company Description

Job Description

Responsible for building and scaling the Moveworks AI cloud infrastructure and developer platform
Closely work with platform, machine learning, search, data, and frontend teams, understand their DevOps and infrastructure needs, influence DevOps roadmap, and lead as well as execute on various projects
Design, build, and manage the Moveworks cloud infrastructure across many regions / clouds ensuring security, scalability, performance, observability, resilience, and cost optimization
Build and manage CI/CD pipelines with infrastructure as code and full automation to provision and manage Moveworks application stack across different environments
Work with Moveworks’ security team on enhancing the security posture of the infrastructure

Qualifications

2+ years of experience
Hands on technical member with a strong sense of ownership - proactively leading complex platform and infrastructure initiatives from conception through delivery and measurement
Strong technical expertise in designing and building AWS (or other) cloud infrastructure with extensive experience in managing AWS security groups, IAM roles, Elastic Load Balancers, Cloud Formation, and other cloud services
Strong knowledge of VPN, AWS VPC, DNS, etc. and experience in troubleshooting network issues
Experience with deploying and managing Kubernetes clusters, Istio, etc.
Working knowledge of disaster recovery process and security areas such as data backup and recovery, replication, AWS KMS, certificate management, encryption, penetration testing, vulnerability scanning, security tools, etc.
Comfortability with tools such as Jenkins, Terraform, Ansible, Helm, etc.
An appetite for working at a startup pace on challenging problems with a high degree of ownership

Additional Information

Base Salary Range: $125,700 - $194,800

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Software Engineer, Core Infrastructure - Moveworks]]> Company Description

Job Description

Design and build highly reliable, performant and secure platform building blocks
Influence the platform team roadmap and own the evolution of multiple platform areas
Partner within and across engineering teams to provide cross cutting solutions
Consistently deliver deadline sensitive work that is interdependent with other engineering teams
Challenge the status quo and be responsible for continuous improvement of the platform
Regularly participate in peer code and engineering design reviews

Qualifications

5+ years of experience designing, building, shipping, and maintaining products or platforms
B.S./M.S. in Computer Science or an equivalent field
Experience building and integrating with API-based platforms and have a good understanding of REST and other RPC based systems
Experience building and maintaining microservices in Python/Golang/Java/C++
Desire to work at a startup pace with a high degree of ownership
Demonstrated ability to communicate complex engineering concepts concisely and clearly to product and other cross-functional stakeholders
Strong motivation, gumption, and an appetite for continuous, incremental changes and completing challenging projects fast
High level of curiosity about engineering outside of your immediate discipline and an incessant desire to learn
Willingness to learn and an openness to giving and receiving feedback

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[New Logo Account Executive ]]> Company Description

Join us to put AI to work for people.

Job Description

Post-sale you will lead in orchestrating the transition of these accounts to our established Account Management team as you continue to focus on net new logo accounts.

What you get to do in this role:

· Strategic territory planning - Follow a disciplined and analytical approach to planning and maintaining a target new account pipeline. Keep pipeline current and progressing.

· Sales strategies - Develop effective and specific account plans to maximize new revenue growth. Develop and leverage relationships throughout our strong partner networks and in your net new customer accounts to drive strategy through organization.

· Creative marketing and prospecting – Think outside-the-box to cultivate awareness of the ServiceNow vision. Strong planning and execution of targeted campaigns for your territory.

· Customer Acumen - Actively understand each customer’s strategic growth plans, technology footprint and corresponding technology strategy, internal challenges and competitive landscape. Review public information (e.g., new executive appointments, earnings statements, press releases) for the company and its competitors to remain updated on key industry trends and issues impacting the prospect.

· Advance and close sales opportunities - through the successful execution of the sales strategy and roadmap.

· Account Transition – After successfully closing your initial sale, you will orchestrate the transition of the account to our Account Management team.

· Net New Revenue – Execute on new business revenue goals for the organization.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Proven track record of new logo sales experience in IT Service Management, HR, Security Operations, Customer Service, IT Operations Management (within software or IT sales organizations) and/or Management Consulting, with a demonstrated ability to generate new business at new accounts.
Demonstrated experience in territory strategy, planning and sales execution with measurable wins.
Ability to understand broad, macro-level business IT needs for a prospective client.
Ability to break down a complex sales process into discrete activities and see steps ahead to deliver customer outcomes.
Excellent interpersonal skills to inspire and lead a matrix team to establish trust and credibility with prospective customers.
Demonstrated perseverance, resilience, and savvy to find new creative paths to open doors, increase interaction and participation, and engage prospects.
The ideal candidate lives our values to “stay hungry and humble” and doesn’t take their success for granted, always curious, ready to learn and evolve.
Travel up to 50% (depending on geography/region)

Preferred Qualifications

7+ years of quota carrying, technology solution-based direct sales experience, penetrating net new accounts within a territory.
Strong sales strategy skills and demonstrated experience prospecting and bringing in new business.
Experience and success selling a variety of SaaS solutions across all lines of business.
Demonstrated experience in keeping accurate forecast your territory, monthly/quarterly/annually, utilizing sales tools and analytics to target customers with higher propensity to buy and creating strategies that maximize success.
Ability to thrive in a fast-paced environment.
Track record of consistently achieving or surpassing your sales quota

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Advisory Solution Consultant- Moveworks (Energy, Transportation & Core Services)]]> Company Description

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

ServiceNow

Join us to put AI to work for people.

Job Description

Location: Remote, TX; Remote, Chicago; Remote, Atlanta

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting Moveworks Solution Sales. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles. This position will have you supporting the Energy, Transportation & Core Services verticals.

What you get to do in this role:

Support product sales as a technical and domain expert of a client-facing sales team that pursues customers and prospects across multiple industry markets
Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
Develop client partner relationships
Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement
Provide feedback to product management about product enhancements that can address customer needs and provide additional value
Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
Stay current on competitive analysis and market differentiation
Support marketing events including executive briefings, conferences, user groups, and trade shows

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
10+ years of pre-sales solution consulting or sales engineering experience
Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
Experience working collaboratively with product management, product marketing, partners, and professional services
Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence
Travel, as necessary

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Manager, Software Engineering Management]]> Company Description

Job Description

We are the ITSM Engineering at ServiceNow and our team focuses on designing, building, configuring, and optimizing the IT Service Management (ITSM) modules within the platform. It translates business requirements into automated workflows, integrating AI and ITIL best practices to streamline how IT services are delivered and supported across an enterprise.

What you get to do in this role:

Manage product development activities
Work with product management, design, support and other dev teams to create high-quality solutions
Manage daily activities of the development team
Solve difficult and sometimes ambiguous problems
Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
6+ years of experience with technologies relevant to SN and advanced coding skills
1–2 years of people management or team leadership experience.
6+ years of experience in SAAS products
Demonstrated ability to coach, mentor, and develop team members.
Experience leading projects, initiatives, or small teams in a professional environment.
Experience with open source tools and agile development environments
Fluency in one or more relevant programming language (JavaScript, Java, C++, Ruby. Shell)
Understanding of JavaScript based frameworks like React, Angular
An understanding of broad concepts and experience using those concepts to understand and develop solutions for problems
Ability to execute a project based on our priorities, context, risks and desired outcomes

FD21

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Commercial Solution Sales Executive - Moveworks]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
Identify the right specialist/ support resources to bring into a deal, at the right time

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years of sales experience within software OR solutions sales organization
Experience establishing trusted relationships with current and prospective clients and other teams
Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships
Experience achieving sales targets
The ability to understand the "bigger picture" and our plans around IT
Experience promoting a customer success focus in a "win as a team" environment

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Platform Architect]]> Company Description

Job Description

The Customer Success Senior Platform Architect is an advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes. The Senior Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the health of the platform. This is a consultative role focused on guiding ServiceNow, partner and customer employees on the engagement team to provide a solution on an architecture designed for long-term success.

You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.
Be an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
Provide a variety of architectural knowledge across multiple workflows.
Develop relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
Translate goals to outcomes into a customer roadmap.
Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
Manage technical governance, and a delivery operating model and governance.
Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
Support the sales effort by scoping and estimating the engagement and change orders.
Be an active contributor of leading practices and expertise related to the ServiceNow platform.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI’s potential impact on the function or industry.
8+ years progressive experience as part of a professional services (SaaS) organization; or equivalent education/experience
Management consulting experience
Success driving complex issues through analysis and resolution
Industry domain expertise
Large program experience leading architecture and design
Enterprise architecture experience
Cloud application technology experience
Right to work in the UK

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Solution Sales Executive - Moveworks]]> Company Description

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Come join us!

ServiceNow

Job Description

The Senior Solution Sales Executive will oversee market success of ServiceNow's Moveworks AI products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:

The Senior Solution Sales Executive supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.

Support territory strategy and planning to improve vertical agreement, account use case targeting and execution
Provide input to AE during the account planning process based on territory strategy and recommendation
Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
Champion diversity and belonging to contribute to an open and inclusive environment

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years knowledge on return on investment of specialty solutions area to lead solution win
Experience as an AE, or in alternative sales/ customer service role
Understanding of business sales processes
Travel required: 30-50%

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Platform Architect]]> Company Description

Job Description

You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.
Be an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
Provide a variety of architectural knowledge across multiple workflows.
Develop relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
Translate goals to outcomes into a customer roadmap.
Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
Manage technical governance, and a delivery operating model and governance.
Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
Support the sales effort by scoping and estimating the engagement and change orders.
Be an active contributor of leading practices and expertise related to the ServiceNow platform.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI’s potential impact on the function or industry.
8+ years progressive experience as part of a professional services (SaaS) organization; or equivalent education/experience
Management consulting experience
Success driving complex issues through analysis and resolution
Industry domain expertise
Large program experience leading architecture and design
Enterprise architecture experience
Cloud application technology experience
Right to work in country

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[ Principal Customer Success Executive ]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

You will Identify areas of risk and takes steps to prevent customer or revenue churn
You will be responsible for working closely with Sales Teams to define and execute product adoption and customer retention plans
As a Customer Success Executive, you will provide prescriptive guidance on internal project/program governance and help the customer create the appropriate governance models and makes sure that all parties adhere to it.
You will help the customer identify incidents where contractual SLAs were missed and takes necessary action
Improving the overall satisfaction of the customer, as well as the satisfaction of their internal customers, is the key to success in this role.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
The ideal candidate will have significant experience collaborating with senior IT and business leaders. They must have a track record of successfully demonstrating the ability to translate corporate strategy/objectives with the applied use of ServiceNow technology in the context of the client’s environment.
PMP preferred, project management experience required.
A minimum of 10 years in a similar client facing or appropriately relevant role, in operating account or client relationship management
Experience in any of the following critical subject areas, with a demonstrated history delivering consulting services:
IT Strategy and Planning
IT Operations and Management
Human Resources
Security Operations
Customer Service Management
IT Processes
IT Governance
IT Portfolio, Program and Project Management
IT Project Delivery (SDLC)
Experience with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations, and team leadership

JV20

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Inbound Product Manager]]> Company Description

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

ServiceNow

Job Description

Moveworks is building the Agentic AI platform for all employees: a single interface for search &action across the entire enterprise.

Enterprise search is at the heart of employee productivity in the world as it enables them to quickly get the right information across multiple knowledge sources.

As a product manager for the enterprise search (Integrations) team, you’ll be on the bleeding edge of shaping the product strategy, technical implementation, and global rollout motion for the ES product.

You will drive product development for this product area from concept to launch with successful iteration in a fast-paced, customer-obsessed organization with an emphasis on written communication to convey product concepts and updates.
You will work with developers and other stakeholders of 3rd party software applications to understand the content hierarchy, APIs, and auth mechanisms.
You will create product specs to crisply identify problems, set goals, and define success metrics to help design and engineering teams develop products.
You will support cross-functional teams to achieve their goals through collaborative goal setting, project definition, and milestone development throughout the project.
You will ensure our designers deeply understand the problems to be solved and can test their ideas rapidly.
You will support our deployment teams in helping customers realize product value quickly.

Qualifications

One of the following should speak to you:

You are an experienced and accomplished Product Manager with 3+ years of experience and have successfully launched SaaS products.
You have experience in building integrations with large-scale systems developer toolkits.
You are an expert in deconstructing complex problems, annotating & understanding patterns, and taking a data-driven approach to finding solutions.
You are a strong writer who can consistently write clearly and concisely about new product concepts, operations, and plans.
You are someone deeply curious and a fast learner – eager to understand the technology behind new products, conduct your own academic & competitive research.
You have strong familiarity with APIs, authentication, and integrations.
You have experience building enterprise products that required 3rd party platform integrations.
You have a proven track record of taking ownership of product goals and delivering against them
You have a sound framework for when to iterate, when to discard, and when to scale products
You have the skills needed to take input from multiple sources, crystallize clear priorities, and communicate them effectively.
You are someone who can bridge the technical with the enterprise and cultivate challenging relationships with internal and external stakeholders with grace.
You are an effective communicator, you pay attention to the finer details, and you empathize with customers and stakeholders and build meaningful relationships.
You are curious and bring genuine excitement to learn new subject areas, and are comfortable being scrappy as and when needed.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Business Development Representative]]> Company Description

Job Description

Please note that this role is not eligible for employment-based sponsorship.

What you get to do in this role:

Engages current and future clients through phone, email, and social—and connects with key contacts using approved messaging and defined qualification criteria.
Apply basic problem-solving techniques to assess client needs and determine appropriate next steps based on defined criteria.
Have consistent engagement and collaboration with the Global Business Acceleration (GBA) management team, Development team and GTM team(s).
Amplify brand approved generated content with prospective customers to deliver a connected, personalized experience.
Keep all engagement and follow-up activities accurately documented across ServiceNow internal systems to support clear reporting and forecasting.
Participate in development simulations, participation in-person competitions, and meet KPI expectations

Qualifications

To be successful in this role you have:

High school diploma or GED equivalent required
Strong verbal and written communication skills and the ability to learn and apply standard outreach and qualification practices.
Relationship-building and interpersonal skills with the ability to collaborate effectively with peers, sales partners, marketing, renewals, development teams, and GBA leadership.
High motivation, curiosity, and openness to coaching and feedback.
A resilient work ethic; reliable, confident, collaborative, driven, and coachable.
Willingness to learn AI-native tools and innovate on how they’re used to enhance outreach, prioritization, and daily workflows.
Strong organization and attention to detail with the ability to follow established processes for documenting activities and managing follow-ups.
Ability to influence others and convey a sense of urgency to drive issues to closure.
A basic understanding of cloud computing and SaaS concepts, or the willingness to learn quickly.
Ability to participate in development simulations, in-person messaging activities, and meet defined performance and metrics expectations.
Interest in building customer relationships, qualifying opportunities, and contributing to early-stage pipeline that drives company revenue.
Commitment to full participation in Global Business Acceleration development tracks to launch an enduring career at ServiceNow within 48 months.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Staff Software Engineer, Agentic AI Systems - Moveworks]]> Company Description

Who we are

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Come join us!

ServiceNow

Job Description

The Role

Are you a software engineer who has honed your craft, partnership, and execution over years building and improving production systems, and are looking to apply your skills at the cutting edge of AI agents? This may be the role for you.

What you get to do in this role:

Take on exciting and difficult engineering challenges (see areas listed above) to build and evolve capable AI agent systems that are reliable in every sense of the word
Implement frontier AI algorithms and architectures and help productionize them at scale
Use the latest advances in machine learning, LLMs, and AI agents to enhance our products and create delightful user experiences
Contribute to roadmap and help drive the evolution of engineering areas of growing scope and impact to create lasting value for all our customers
Hone your craft in writing robust, extensible, readable, and performant code
Partner with subject matter experts across the company including in machine learning, security, product, user experience, and customer success, to learn from each other and build the best enterprise AI product the world has ever seen
Mentor other engineers on the team in how to build, maintain, and evolve great software
Collaborate with machine learning engineers, learn from each other, and build world-class AI systems

Qualifications

To be successful in this role you have:

8+ years experience designing, building, and improving production systems, ideally at scale
Ability to think and communicate clearly about complex engineering problems and systems
Comfort giving and receiving feedback, and in holding yourself and your coworkers accountable to a high standard of operational excellence
Readiness to hit the ground running in a Mac development environment, programming in Python, Golang, and/or Java
Desire to ship at a startup pace with a high degree of ownership
Attention to detail
Drive to ship product improvements with production-grade code
Strong appetite for continuous incremental wins and completing challenging projects fast
High level of curiosity about engineering outside of immediate discipline and ongoing desire to learn and stay at the cutting edge of applied AI

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Principal Solution Architect, Operations Technology Management (OTM) ]]> Company Description

Join us to put AI to work for people.

Job Description

The Solution Architect will provide architectural guidance, business acumen in the technology industry, and deep product expertise, innovation, and knowledge capital to our customers and partners.

Responsibilities:

Lead pre-sales activities including sales presentations, solutioning and scoping workshops, developing Statement of Work (SOW) documentation with clear deliverables and effort estimates, defining project scope and change order triggers, and partnering with Service Account Executives and Sales team members on engagement sizing.
Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes, focused on inter-connectivity between Workflow applications and a Customer’s technology landscape, while informing the customer on governance best practices.
Interacts with senior leadership, including CXOs, to support discussions on their implementation roadmap and change management best practices for applications within a Workflow.
Design and deliver ServiceNow OTM solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
Establish mutually beneficial relationships with an OTM’s product owners and stakeholders to promote awareness of Workflow Solutions capabilities and roadmaps.
Lead office hours, formal presentations, webinars, and other learning events tailored to field delivery stakeholders (advisory, delivery, Go-To-Market (GTM), etc.) to showcase customer use cases and successes.
Promote continuous improvement practices for delivery/engagement materials in partnership with the related Customer & Partner Excellence Team.
Enable and mentor other members of the ServiceNow delivery team and partner ecosystem.
Up to 50% travel annually, driven by customer needs and internal meetings.
Ability to create documentation and service offerings to help promote our services.
Ability to be flexible and work in other areas of Risk and Security to maintain their utilization KPI.
Acquire and maintain skills/certifications, in their first 90-Days of employment, such as ServiceNow Certified System Administrator (CSM), Certified Application Developer (CAD), and Certified Implementation Specialist (CIS):
- CMDB Fundamentals
- USEM (VR)
- Security Incident Response
- Integrated Risk Management (IRM)

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Industry domain experience in Operational Technology (OT).
Industry domain expertise in ITOM ServiceNow modules. This would cover areas such as event management, Discovery, CMDB, and Service Graph Connectors.
Familiarity with Purdue Model and ISA-95/IEC 62443 segmentation concepts.
Familiarity with virtualization and hypervisors (VMware ESXi, Hyper-V, KVM)
Deep understanding of ICS/OT protocols (Modbus, DNP3, IEC 60870- 5 - 104, OPC UA/DA, Profinet, EtherNet/IP, Siemens S7, BACnet, etc.)
Working knowledge of NERC CIP, NIST CSF, ISA/IEC 62443, C2M2 or industry-specific frameworks
Understanding of security zoning, segmentation, and zero-trust concepts in OT.
Working knowledge of configuring network data feeds (mirror ports, taps, ERSPAN) and validating data visibility.
8+ years of experience as part of a professional services organization; or equivalent education/experience.
Controls engineering or OT network security background a plus.
Creative with comfort running projects independently.
Success driving complex issues through analysis and resolution.
Experience working collaboratively.
Vast and varied experience across leading Technology software platforms
Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons, and risks), while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems.
Customer-centric mentality, willing to go the extra mile for the customer, and will break down all barriers to ensure customer success.
Interacts well with both technical and non-technical customers, attains relevant technical and business requirements, analyzes information, and designs comprehensive solutions.
Capable of developing visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude.
Experience conducting solutions presentations and obtaining customer acceptance of solution design.
Strong capabilities in forging trust and engaging a remote or in-person audience.
Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams.
A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.
ServiceNow Certifications (required or must be achieved within the first 90 days):
- Certified System Administrator
At least 2 relevant Certified Implementation Specialist certifications
Desired ServiceNow Certifications: Certified Technical Architect (required or must be achieved within the first 365 days)

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Director, Global Partner Leader - Wipro]]> Company Description

Join us to put AI to work for people.

Job Description

ServiceNow | Global Partnerships & Channels (GPC)

ServiceNow is seeking a transformational Director, Global Partner Leader (GPL) to lead one of our most strategic global partnerships — Wipro. This is a rare opportunity to shape the future of enterprise transformation at scale, driving a multi-dimensional partnership that accelerates ServiceNow's growth to $15B+ while redefining how ServiceNow and Wipro co-create value for customers and the broader ecosystem.

About the Role

This is not a relationship management role — it is a transformation leadership role. The GPL will architect and lead a bold, AI-powered, multi-directional partnership model across ServiceNow and Wipro. You will operate at the intersection of executive influence, commercial leadership, and breakthrough innovation — driving outcomes that neither organization could achieve alone.

You will lead with AI in everything — from how you run the business to how you design joint go-to-market motions, co-create solutions, and unlock new business models. The ideal candidate is a builder, an influencer, and a catalyst who thrives in complexity and moves large organizations to act.

Primary Responsibilities

Revenue & Pipeline Leadership Own and accelerate NNACV targets through Sourced and Influenced revenue motions — sell-to, sell-with, and sell-through. Lead deal-level collaboration between ServiceNow and Wipro on must-win pursuits, driving new logos and pipeline expansion at scale.

AI-Led Partnership Transformation Embed AI at the core of the partnership — from joint GTM strategy and solution design to operational cadence and decision-making. Continuously identify opportunities to replace manual processes with AI-driven, scalable motions. Champion an AI-native operating model across both organizations.

Multi-Directional Ecosystem Strategy Lead a 2-way to 4-way partnership model — driving integrated collaboration across ServiceNow, Wipro, hyperscalers, and ecosystem partners. Design and execute joint business plans that create compounding value across all parties, not just bilateral outcomes.

Breakthrough Co-Innovation Drive co-innovation and co-creation at the frontier — identifying new industry-specific use cases, joint IP, and transformative solutions that differentiate both ServiceNow and Wipro in the market. Move beyond enablement to genuine business model innovation.

Executive Influence & Organizational Transformation Navigate and influence complex, matrixed organizations at the most senior levels — within Wipro, ServiceNow, and across the ecosystem. Build deep executive trust, align competing priorities, and mobilize large organizations around shared goals and breakthrough ambitions.

Joint Business Planning & Governance Develop and execute multi-year joint business plans encompassing co-marketing, enablement, co-delivery, and business transformation. Establish world-class governance and executive sponsorship frameworks with committed targets, shared metrics, and rigorous business review cadences

Field & Cross-Functional Alignment Serve as the primary advocate for the partnership across ServiceNow's field sales, product, customer success, marketing, and C-suite. Ensure consistent, high-impact partner engagement across every function and geography.

Qualifications

What We're Looking For

15+ years of experience leading strategic partnerships with large Global System Integrators, Outsourcing firms, or Audit & Advisory firms in a SaaS or enterprise technology environment
Proven transformation leader — track record of driving breakthrough innovation and business model change within and across large, complex organizations
AI-native operator — actively leverages AI, automation, and data to improve workflows, accelerate decisions, and design scalable solutions; continuously experiments with emerging technologies and builds AI into how they lead
Multi-directional ecosystem thinker — experience designing and executing 2-way to 4-way partnership models involving hyperscalers, ISVs, and adjacent ecosystem players
Executive influencer — demonstrated ability to align and mobilize senior leaders across multiple organizations simultaneously; navigates complexity with clarity and conviction
Commercial excellence — consistent quota attainment and over-achievement; strong financial acumen and ability to manage multi-million-dollar joint business plans
Strategic and analytical — strong planning skills with the ability to translate ambition into execution at scale
GSI/SI knowledge — deep understanding of how Wipro operates and creates value for customers at scale

Why This Role

ServiceNow is at an inflection point. AI is fundamentally changing how partners create value — and co-creation, not just co-selling, is the new frontier. This role sits at the center of that transformation. The GPL for Wipro will help define what world-class partnership looks like in an AI-native era — and leave a mark on both organizations.

JV20

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Director, Global Partner Leader - Wipro]]> Company Description

Join us to put AI to work for people.

Job Description

ServiceNow | Global Partnerships & Channels (GPC)

About the Role

Primary Responsibilities

Qualifications

What We're Looking For

15+ years of experience leading strategic partnerships with large Global System Integrators, Outsourcing firms, or Audit & Advisory firms in a SaaS or enterprise technology environment
Proven transformation leader — track record of driving breakthrough innovation and business model change within and across large, complex organizations
AI-native operator — actively leverages AI, automation, and data to improve workflows, accelerate decisions, and design scalable solutions; continuously experiments with emerging technologies and builds AI into how they lead
Multi-directional ecosystem thinker — experience designing and executing 2-way to 4-way partnership models involving hyperscalers, ISVs, and adjacent ecosystem players
Executive influencer — demonstrated ability to align and mobilize senior leaders across multiple organizations simultaneously; navigates complexity with clarity and conviction
Commercial excellence — consistent quota attainment and over-achievement; strong financial acumen and ability to manage multi-million-dollar joint business plans
Strategic and analytical — strong planning skills with the ability to translate ambition into execution at scale
GSI/SI knowledge — deep understanding of how Wipro operates and creates value for customers at scale

Why This Role

JV20

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Principal Technical Consultant, Platform - Federal TS/SCI/FSP Clearance]]> Company Description

Job Description

The Role

The Principal Technical Consultant, Expert Services is the functional and technical expert of a customer engagement team – consulting with customers and configuring the ServiceNow Platform products based on configuration best practices – all with the goal of accelerating and driving customer business outcomes.

What you get to do in this role:

Creation and delivery of platform solutions that take in to account long term technical architecture, process design and ServiceNow technical standards
Support the engagement efforts related to platform wide process definition, re-engineering, improvement and gap analysis of current/future-state processes and functionality during workshops with key customer sponsors and stakeholders
Advise customers in their efforts to take advantage of the ServiceNow Platform capabilities in their efforts to improve their existing processes
Lead customer design workshops across multiple ServiceNow platform products and capabilities.
Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement
Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
Develop required integration components (SSO, LDAP, etc.) with multiple systems
Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
Juggle multiple and complex projects/initiatives
Promoting continuous improvement practices for delivery/engagement materials
Supporting specific sales activities when required
Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request

Qualifications

Active TS/SCI Clearance with Full Scope Polygraph (FSP) Required
5 years of experience working in US federal agencies and environment with ServiceNow Government Community Cloud (GCC).
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
ServiceNow security experience including Vault, Edge Encryption and Data Privacy
ServiceNow Domain Separation
At least 8 years of hands-on configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals
Demonstrated ability to influence and consult (providing options with pros, cons and risks) in a complex and varied customer environments, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
Experience with data management, database design, and database concepts
Experience working with self-hosted installations of the ServiceNow platform
Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
ServiceNow certifications Certified System Administrator (CSA), Certified Application Developer (CAD)
Proven team player and team builder

For positions in this location, we offer a base pay of $165,500 - $255,580 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Solution Sales Executive - Moveworks]]> Company Description

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Come join us!

ServiceNow

Job Description

The Solution Sales Executive will oversee market success of ServiceNow's Moveworks AI products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:

The Solution Sales Executive supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.

Support territory strategy and planning to improve vertical understanding, account use case targeting and execution
Provide input to AE during the account planning process based on territory strategy and recommendation
Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
Champion diversity and belonging to contribute to an open and inclusive environment

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
5+ years knowledge on return on investment of specialty solutions area to lead solution win
Experience as an AE, or in alternative sales/ customer service role
Understanding of business sales processes
Traver required: 30-50%

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Partner Manager UKI]]> Company Description

Job Description

What You Get to Do in This Role

Own end-to-end partner lifecycle management, including strategic partner planning and GTM business plans to drive sales pipeline and growth
Drive partner pipeline development, inspection, and assist with deal progression in partnership with field sales
Work with partners to generate new business in existing accounts, new markets, and net new logos while ensuring partners deliver successful projects
Develop joint GTM plans with Marketing to drive co-sell and demand generation leading to pipeline and revenue
Advise partners on market, geographic, and route-to-market expansion, including identification of new buying centers and customer sales motions
Collaborate with Technical Partner Advisors (TPAs) and the to align sales plays to Routes to Market and guide partners on how to sell ServiceNow
Conduct quarterly and bi-annual business reviews, governance forums, and milestone tracking
Coach and enable partners both remotely and face-to-face, building senior-level relationships and managing partner risk
Track performance metrics, readiness indicators, and reduce friction by escalating risks as needed

Success Measures

Partner pipeline growth, and revenue contribution
Expansion into new markets, buying centers, and net new logos
Consistency of partner execution, governance, and project delivery
Field and stakeholder satisfaction
Partner maturity, scalability, and enablement effectiveness

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
5 to 10+ years in partner management, alliances, or ecosystem roles
Strong understanding of partner-led and co-sell sales motions
Experience developing and executing GTM strategies through partner ecosystems
Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, or analyzing AI-driven insights
Ability to influence and operate in a matrixed organization
Executive communication and relationship management skills
Comfort operating in ambiguity with a bias toward action
Must be able to commit to being in London 2 days a week
This role strengthens partner-led growth by ensuring partners are equipped to generate pipeline, expand into new markets, and execute effective sales motions. Through strategic partner planning, joint GTM execution, and close collaboration with TPAs and field sales, the Partner Manager translates strategy into consistent, scalable outcomes that drive ServiceNow revenue growth.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr Platform Architect]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring and implementation of solutions.
Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
Provide a variety of knowledge across multiple workflows.
Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
Translate goals to outcomes into a customer roadmap.
Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
Be an expert in managing technical governance and delivery operating models.
Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
Support the sales effort by scoping and estimating the engagement and change orders.
Be an active contributor of leading practices and expertise related to the ServiceNow platform.
Maintain skills / certifications.
Support the professional development of others through means of mentoring.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Consulting on AI and Agentic AI in the SaaS platform/packaged software.
Understanding of concepts like Autonomous Workforce and how this applies to Service Management.
Industry domain expertise in SaaS.
Designing and implementing Service Management (e.g. CRM, GBS, HR, ITSM, ERP, LowCode) in SaaS platforms/packaged software.
Modelling Service Models and designing Service Catalogs.
Consulting customers on Service Processes and Capabilities.
Success driving complex issues through analysis and resolution.
Ability to relay complex information to diverse set of audiences, both technical and non-technical.
Large program experience leading architecture and design.
Consulting on integrations and lifecycles of data across platforms.
Driving Data Governance for the Service Management Capabilities.
Multiple years progressive experience as part of a professional services organization; or equivalent education/experience.
Ability to travel up to 50%.
Right to work in the country you are applying to

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Customer Success Manager]]> Company Description

Job Description

What you get to do in this role:

You will oversee the engagement and outcomes for customers in your portfolio
Ensure customers are technically healthy and on the most recent version of our product
Leverage existing Success Plays to assist customers, but also assist new Success Plays
Work with customers to create new use case/success stories
Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
Guide other ServiceNow teams to address customer issues
Oversee projects identified by leaders
Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Minimum 7 years of related work experience; OR equivalent work experience
Creativity with comfort running projects independently
Improve complex issues through analysis and resolution
Succeed in working collaboratively
ServiceNow certifications
Must be fluent in Japanese
Must be authorized to work in Japan

FD21

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Director, Global Partner Leader - Wipro]]> Company Description

Join us to put AI to work for people.

Job Description

ServiceNow | Global Partnerships & Channels (GPC)

About the Role

Primary Responsibilities

Qualifications

What We're Looking For

15+ years of experience leading strategic partnerships with large Global System Integrators, Outsourcing firms, or Audit & Advisory firms in a SaaS or enterprise technology environment
Proven transformation leader — track record of driving breakthrough innovation and business model change within and across large, complex organizations
AI-native operator — actively leverages AI, automation, and data to improve workflows, accelerate decisions, and design scalable solutions; continuously experiments with emerging technologies and builds AI into how they lead
Multi-directional ecosystem thinker — experience designing and executing 2-way to 4-way partnership models involving hyperscalers, ISVs, and adjacent ecosystem players
Executive influencer — demonstrated ability to align and mobilize senior leaders across multiple organizations simultaneously; navigates complexity with clarity and conviction
Commercial excellence — consistent quota attainment and over-achievement; strong financial acumen and ability to manage multi-million-dollar joint business plans
Strategic and analytical — strong planning skills with the ability to translate ambition into execution at scale
GSI/SI knowledge — deep understanding of how Wipro operates and creates value for customers at scale

Why This Role

JV20

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr Renewal Account Manager]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

Partner with Sales to drive renewal strategy and manage renewal process across account territory.
Take a lead role in negotiating all facets of renewal contracts - develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship.
Manage a complex territory/group of accounts to identify customer needs. Demonstrate account management capabilities to bring renewal to closure.
Be an expert in ServiceNow licensing models to provide both sales and customers assistance in licensing discussions.
Establish deeper customer health metrics to identify risk and guide risk mitigation strategies with the team.
Provide regular and accurate forecasts on renewal business to management, anticipating risk factors.
Create a rhythm around customers for multi-year contracts.
Work with our Customer Success organization to promote customer product adoption and high use.
Help increase sales enablement efforts regarding renewals topics
Mentor more junior or new-to-role reps to help them be successful in Renewal
Partner with Renewal Managers on driving programs to improve the effectiveness of the team and region.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
10+ years demonstrated success in a Renewal Account Management or Customer Success capacity.
Experience managing customer retention and adoption of a SaaS product for complex accounts/territories.
Experience with the contract renewal process.
Experience building relationships with peers and partners.
Excellent customer management skills; including sales, account management, and customer service.
Personal initiative to identify areas of process improvement and efficiency.
Strong work ethic and quota achievement.
Deep expertise with a SaaS model focused on enterprise software preferred.
Fluent Swedish and English

FD21

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Solution Sales Executive - CRM & Industry Workflows]]> Company Description

Join us to put AI to work for people.

Job Description

The Solution Sales Executive will oversee market success of ServiceNow's CRM & Industry Workflows products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

You will achieve sales quotas for allocated accounts and/or territory on a quarterly and annual basis by:

Developing a sales strategy in the alalocated territory with a target prospect list, and a regional sales plan for Central
Arranging and conducting initial Executive and CxO discussions and positioning meetings; close collaboration with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing ServiceNow’s CRM & Industry Workflows solution
Being the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the ServiceNow platform
Close collaboration with Core Sales Teams (AE’s, SC’s, Leadership) and other ServiceNow Solution Areas (Customer, Employee, IT) to deliver outcomes-based solutions to our clients and prospects
In partnership with assigned Account Executive and Solution Consultant, present our CRM & Industry Workflows offering directly to prospects, customers, partners and at industry events and seminars
Support the regional ServiceNow partner channels to drive an effective customer experience
Articulate customer success strategies to the field in order to streamline and standardize Platform presentations and value proposition
Sales and partner eco-system sales enablement
Prospect qualification and the development of new sales opportunities and ongoing revenue streams with limited support from inside sales
Sales process management and opportunity closure
Ongoing account management to ensure customer satisfaction and drive additional revenue streams

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years knowledge on return on investment of specialty solutions area to lead solution win
Experience in solution sales, preferably within a Customer Service Management / CRM / CX / CPaaS vendor
An understanding of the CRM or CX solution-related business processes
Able to thrive in a fast paced, growing, deadline driven environment
Willingness to go above and beyond to win in the market against stiff competition
Ability to communicate complex issues in simple terms via written and oral media, to a variety of different audiences
Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system
Excellent communication and presentation skills in Japanese and English
Regional travel required

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Enterprise Account Executive - West ]]> Company Description

Job Description

What you get to do in this role:

Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
Identify the right specialist/ support resources to bring into a deal, at the right time

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years of sales experience within software OR solutions sales organization
Experience establishing trusted relationships with current and prospective clients and other teams
Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships
Experience achieving sales targets
The ability to understand the "bigger picture" and our plans around IT
Experience promoting a customer success focus in a "win as a team" environment

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Advisory Solution Consultant - West]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

Support product sales as a technical and domain expert of a client-facing sales team
Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
Provide feedback to product management about product enhancements that can address customer needs and provide additional value
Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
Stay current on competitive analysis and market differentiation
Support marketing events including executive briefings, conferences, user groups, and trade shows

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years of pre-sales solution consulting or sales engineering experience
Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
Experience working collaboratively with product management, product marketing, partners, and professional services
Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
Travel, as necessary

FD21

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[ Account Executive – CRM & Industry Solutions (Enterprise, New Business)]]> Company Description

Join us to put AI to work for people.

Job Description

We’re looking for a high-impact Account Executive to drive new business for ServiceNow’s CRM and Industry Solutions portfolio across enterprise accounts in Mexico and the broader Latin America region. You’ll own the full sales cycle — from prospecting to close — positioning solutions that transform how organizations engage with their customers: Customer Service Management, Field Service Management, Sales, Logik CPQ (Configure, Price, Quote), Industry Solutions. Built on the ServiceNow AI Platform, these solutions create a single source of truth that lets enterprises run end-to-end processes on uniform, trusted information.

This role is based in Mexico City and supports enterprise customers in Mexico and other Latin American markets.

What you get to do in this role:

• Own the end-to-end sales cycle — from prospecting to close — driving new-logo acquisition and expansion across enterprise accounts
• Develop and execute a strategic territory and account plan focused on pipeline generation and revenue growth
• Engage C-level and senior stakeholders to understand business priorities and position the value of CRM and Industry Solutions
• Partner with Solution Consultants, Customer Success, and Partners to design compelling, value-based solutions in complex enterprise environments
• Manage complex deal cycles involving multiple stakeholders and long sales processes
• Accurately forecast pipeline and revenue
• Champion diversity and belonging to contribute to an open and inclusive environment

Qualifications

To be successful in this role you have:

• 7+ years of quota-carrying enterprise SaaS sales experience, with a strong track record of closing complex deals and consistently exceeding quota
• Experience selling to enterprise customers across multiple stakeholders, translating business needs into technology solutions
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving — for example, using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• Strong communication, negotiation, and stakeholder-management skills
• Experience using CRM tools for pipeline management and forecasting
• Professional fluency in Spanish and English
• Background in CRM or Customer Experience platforms, and in industries such as Financial Services, Manufacturing, or Retail, preferred
• Travel required: 30–50% across the region

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[AI Foundry Solution Consultant]]> Company Description

Job Description

About the Role

The AI Foundry team is a group of expert “builders” focused on turning cutting‑edge Agentic AI use cases into reality through rapid prototyping, experimentation, and strategic innovation. You will design, architect, and build AI, data, and workflow solutions that blend automation with human-centered impact, helping customers experience the full power of AI + Data + Workflow in action.

This is a hands-on, highly technical role ideal for professionals passionate about emerging AI technologies, rapid iteration, and crafting high-value prototypes that inspire customers and accelerate transformation.

What You Get to Do

Lead and facilitate workshops to understand customer environments, uncover high-impact Agentic AI use cases, and identify where automation meets human impact.
Design, architect, and build proof-of-concept (POC) solutions demonstrating the power of the ServiceNow platform across AI, data, and workflow orchestration.
Collaborate with Solution Consultants, Architects, and AI Specialists to deliver exceptional customer outcomes and end‑to‑end innovation experiences.
Create high-quality assets including reusable components, demos, accelerators, and best practices to support future engagements.
Pilot emerging technologies, experiment with new agentic capabilities, and provide recommendations on how to scale them across the organization.
Participate in structured Foundry engagements, contributing to workshops, readouts, customer testing, and business case creation.

Qualifications

Required Skills & Experience

Strong fluency in AI/ML concepts and hands-on experience building AI/ML applications or automations.
Solid technical background in data engineering, including experience with integration technologies and complex system design.
Demonstrated ability to architect and deliver complex technical solutions under tight deadlines, iterating quickly based on feedback.
Experience developing solutions on the ServiceNow Platform (preferred).
Innovative, experimental mindset with passion for human‑centered design and rapid prototyping.
Experience in technical architecture, product innovation, solution development, or engineering.
English Skills

Ideal Candidate Profile

You are a hands-on technologist who loves building, experimenting, prototyping, and solving problems creatively.
You bring strong analytical thinking and a “builder’s mindset,” with comfort operating in ambiguity and evolving technical landscapes.
You thrive in cross-functional collaboration, working closely with customers, architects, product teams, and other specialists.
You are energized by translating complex ideas into simple workflows, prototypes, and demos that show real business value.
You are eager to work at the intersection of AI, workflow automation, and human impact.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Director, Alliances & Channels Ecosystem EMEA North]]> Company Description

Join us to put AI to work for people.

Job Description

ServiceNow is looking for an experienced and commercially driven Senior Director, Alliances & Channels Ecosystem to lead our partner and channel organization across EMEA North. This is one of the most strategically important leadership roles in the EMEA partner ecosystem — responsible for shaping how ServiceNow goes to market through and with partners across the Nordic countries, Benelux, and adjacent markets.

As Senior Director, you will own the end-to-end partner strategy for EMEA North — from ecosystem design and partner recruitment through to joint GTM execution, revenue performance, and long-term partner success. You will lead a team of experienced channel and partner managers, and work in close alignment with EMEA North field sales, solution consulting, and marketing leadership to ensure partners are embedded early, activated purposefully, and measured rigorously.

This role requires a leader who combines deep ecosystem expertise with strong platform knowledge, AI solution fluency, and a genuine passion for building partnerships that create mutual value — for ServiceNow, for our partners, and most importantly for our customers. You will be expected to operate at executive level with both internal stakeholders and senior partner leaders, driving a culture of accountability, collaboration, and ambition across the EMEA North partner community.

If you thrive at the intersection of strategy and execution, know how to unlock the full potential of a multi-motion partner ecosystem, and have the leadership presence to inspire high-performing teams — this is your role.

What you get to do in this role:

Channel Strategy & Execution

Develop and execute comprehensive partnerships and channel strategy aligned with ServiceNow's EMEA North regional goals.
Identify, onboard, and nurture strategic partners to expand market reach and solution offerings across the EMEA North region.

Partner Performance Management

Set and track KPIs for partner success including revenue targets, pipeline growth, and customer satisfaction.
Conduct regular business reviews and performance assessments with key partners across the EMEA North territory.

Ecosystem Development

Build and maintain a robust ecosystem of resellers, GSIs, MSPs, VARs and boutique consultancies across EMEA North markets.
Foster collaboration between partners and internal teams to deliver joint value propositions.

Stakeholder Engagement

Act as the primary liaison between ServiceNow and channel partners in the EMEA North region.
Influence cross-functional teams including sales, marketing, and technical enablement to support partner success.

Go-to-Market Innovation

Co-develop go-to-market campaigns and joint offerings with partners tailored to EMEA North market dynamics.
Drive partner-led demand generation and customer acquisition initiatives across the region.

Enablement & Advocacy

Lead partner enablement programs to ensure technical and sales readiness across the EMEA North partner community.
Champion partner advocacy within ServiceNow and represent the channel voice in strategic planning.

Team Leadership & Development

Lead, coach, and inspire a team of channel managers and partner specialists across EMEA North.
Set clear objectives, provide ongoing feedback, and support career development.
Foster a collaborative, high-performance culture aligned with ServiceNow's values.
Ensure alignment between individual goals and broader channel strategy.

Reporting & Insights

Provide regular reporting on channel performance, market trends, and competitive insights specific to EMEA North.
Use data-driven analysis to refine strategy and optimize partner engagement across the region.

Qualifications

Experience & Track Record

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
At least 10 years' related working experience in field sales and dealing with Global System Integrators, Advisory Firms, Solution and/or implementation partners, ideally with exposure to EMEA North markets.
Demonstrable track record of achieving and exceeding targets while managing a strategic portfolio of partnerships.
A roll-up-sleeves attitude to getting things done to attain the team purpose and growth objectives.

Platform & Portfolio Knowledge

Deep understanding of enterprise software platform positioning, with the ability to articulate a broad product portfolio across workflows, AI, and platform capabilities to both partner and customer audiences.
Proven ability to translate platform vision into partner-relevant value propositions — connecting ServiceNow's AI and automation capabilities to partner practice areas, industry verticals, and customer business outcomes.
Strong command of AI solution sales, including the ability to position agentic AI, AI-powered workflows, and platform-native intelligence in a way that resonates with partners building practices and solutions on top of the Now Platform.
Experience selling or positioning software and AI solutions in a hybrid go-to-market motion, combining direct and indirect routes with confidence and commercial discipline.

Routes to Market & Ecosystem Expertise

Full mastery in strategic alternative routes to market and enterprise indirect selling.
Proven hands-on experience operating across multiple GTM routes — including Resell, Service Provider, Consulting & Implementation, Hyperscaler (AWS, Microsoft Azure, Google Cloud), Build-on/ISV, and Distribution — as well as the ability to architect and execute combined or blended motions where two or more routes are deployed in parallel on a single opportunity or territory play.
Demonstrated understanding of how different partner archetypes create and capture value differently — and how to design commercial models, enablement programs, and joint GTM plays that reflect those differences.
Ability to work with direct and indirect reporting lines in highly matrixed environments.

Field & Solution Sales Alignment

Proven experience working in close, structured collaboration with field sales and solution sales teams, with a strong bias for early alignment over reactive partner engagement.
Demonstrated ability to participate actively in account planning processes, ensuring partners are identified, mapped, and assigned to accounts and territories before opportunities are formally opened — not after.
Clear understanding of the distinct roles partners can play at different stages of the sales cycle — from pipeline origination and demand generation, through technical validation and solution shaping, to commercial negotiation and delivery — and the ability to coach both partner managers and field sellers on how to activate the right partner motion at the right moment.
Skilled at defining and maintaining partner role clarity within opportunities, including sourced vs. influenced vs. delivery designations, ensuring transparency and alignment across sales, partner, and leadership stakeholders.
Experience establishing and governing joint rules of engagement between field sales and the partner ecosystem, minimizing channel conflict while maximizing co-sell effectiveness.

GTM Execution & Leadership

Responsible for joint selling and leading the effective collaboration of deal-level strategies and tactics between sales and partners at both new and existing customers to drive new logos and NNACV sourced and influenced revenue.
Work strategically to identify new industry-specific use cases and solutions with key partners across EMEA North.
Develop world-class business plans with associated QBR governance and executive sponsorship with targeted global partners, including committed targets and shared metrics.
Align, localize, and execute joint GTM strategy and multi-year regional business plans with targeted partners in the EMEA North partner community, ensuring development of compelling joint GTM value propositions aligned to ServiceNow's primary workflows.
Clearly defined joint go-to-market initiatives with key ServiceNow-Partner global executive sponsors, with key milestones, progress tracking metrics, and the rigor to inspect what we expect.
Provides leadership and direction to others as necessary.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Regional Creative Lead: EMEA]]> Company Description

Join us to put AI to work for people.

Job Description

ServiceNow is growing fast across EMEA, in size, prominence, and ambition. This is a chance to get in at an inflection point and help define the trajectory of the brand.

As the creative voice of ServiceNow in the region, this role brings the brand to life across every regional touchpoint, from campaigns to events to customer stories. Sitting within the global Brand team, this leader works directly with regional marketing teams, the EMEA Brand lead, and a dedicated embedded studio to ensure the work coming out of EMEA is consistent, ambitious, and raises the bar for what enterprise creative can be.

This is a Creative Director role in every sense, requiring both the strategic vision to set direction and the craft to execute it. More than executing great work, this is an opportunity to help build a brand that is redefining what enterprise technology looks and sounds like.

Responsibilities

Serve as the creative authority for the EMEA region, setting the creative ambition for the brand while protecting and evolving the ServiceNow identity across all regional marketing activity.
Partner closely with EMEA regional marketing leads and the EMEA Brand lead to translate business priorities into compelling, on-brand creative strategies and executions that strengthens long-term brand equity.
Collaborate with global creative leadership to ensure regional work ladders up to the global brand platform while reflecting the cultural nuances and opportunities within local EMEA markets.
Champion brand consistency across the region, ensuring visual identity, messaging, and tone of voice are applied with rigor, craft and intention across all channels and touchpoints.
Oversee creative quality across a broad scope of regional work including events, social, digital, OOH, editorial design, film/motion, and executive experiences.
Direct and inspire the embedded studio team to deliver work that is both efficient and exceptional, setting clear creative direction and maintaining high standards across every output.
Act as a hands-on creative contributor when the work demands it, rolling up your sleeves to concept, art direct, or write alongside the team.
Bring a strong point of view to every brief, championing bold, brand-building creative beyond the expected and raise the bar for enterprise marketing across the region.
Drive adoption of AI-powered tools and workflows within the regional team and embedded studio, identifying opportunities to scale creative output, experimentation, and efficiency without compromising quality or brand integrity.

Qualifications

To be Successful in this role you need :

A minimum of 10 years of experience in the creative industry, with a track record of delivering brand-building work across multiple markets and formats.
Proven experience working with or within global teams, balancing global brand consistency with regional nuance while driving ambitious creative that elevates the brand and expands what enterprise marketing can look and feel like.
Actively engaged with AI-powered creative tools, with a curiosity and commitment to exploring how they can raise the quality, speed, and impact of creative work.
Equally strong in creative direction and hands-on craft, comfortable setting the vision and executing within it.
A deep belief in the power of brand, with the discipline to apply it consistently and the instinct to push it forward.
Skilled at building collaborative relationships with marketing partners, studio teams, media partners and cross-functional stakeholders without relying on direct authority.
Strong presentation skills and the ability to articulate creative thinking clearly to senior stakeholders and regional leads.
Experience overseeing diverse creative outputs, from campaign creative to live event experiences.
Familiarity with B2B marketing environments, ideally in enterprise technology.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr Dir, Global Partnerships and Channels, Korea]]> Company Description

Job Description

What you get to do in this role:

The successful applicant will lead and manage the partner and channel ecosystem across the Korea market. This is a senior leadership role with full accountability for driving growth, ecosystem health, and customer success outcomes across the territory. Partner Managers will report directly into this role.

Role Description

Reporting into the GVP of Channels and Partnerships for APAC, you will lead and manage a team of Partner Managers across five Routes to Market (RTM): Consulting & Implementation (C&I), Managed Service Provider (MSP), Reseller, Hyperscaler, and Build + ISV partners. The role will also have dedicated supporting functions across Partner Marketing, Partner Enablement, and Solution/Technical Architects to drive ecosystem growth and partner success.
Scale ServiceNow growth by executing strong Go-To-Market (GTM) strategies with partners across the five RTMs to drive Net New Annual Contract Value (NNACV) growth and customer success outcomes through implementation excellence and product adoption.
Working closely with Sales leadership, you will be an integral part of the local Korea leadership team, contributing to overall territory strategy and execution.
Establish sales objectives by forecasting and developing strategic business quotas for the Korea territory based on regional guidance; projecting expected sales volume and profit for existing and new customer sets and products.
Set quarterly business objectives to maintain strategic engagement with Partners across all five RTMs.
Implement the Korea sales and partner programs adhering to a global structure whilst maintaining local market relevance across diverse markets.
Manage a professional services Partner ecosystem to ensure a healthy ecosystem that supports customer demand and drives strong CSAT in delivery.
Complete regional weekly and quarterly sales operational requirements.
Transact with CXO-level partners across local and global partnerships in territory.
Identify business opportunities by evaluating partners and their position in the industry; researching and analyzing sales options and any new or incremental capacity needed across the five RTMs.
Ensure partners are up to date on ServiceNow strategic priorities and partner programs through webinars, analyst engagements, and partner events.
Drive high levels of delivery CSAT and customer satisfaction across the partner ecosystem.
Leverage Marketing and local resources to coordinate campaign selling and enablement. Lead events in terms of driving awareness, enablement, Partner Investment, and demand across the Korea market.

Qualifications

To be successful in this role you have:

At least 10 years’ related working experience in field sales and dealing with Global System Integrators, Advisory Firms, Managed Service Providers, Hyperscalers, ISVs, and Reseller partners at the Korea country level.
Must have 5 years of management experience leading partner or channel teams.
Proven experience leading and developing high-performing teams across diverse, multi-market geographies including Korea.
Provides leadership and direction to Partner Managers and cross-functional stakeholders as necessary.
Ability to work with direct and indirect reporting lines in highly matrixed environments.
A roll-up-sleeves attitude to getting things done to attain team purpose and growth objectives.
Strong understanding of partner enablement, partner marketing, and solution/technical architecture disciplines.
Experience driving NNACV growth and customer success outcomes through partner motions.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Staff Product Designer, Moveworks]]> Company Description

Job Description

Moveworks is an Enterprise SaaS company that solves complex problems using the latest ML & NLP technologies. Backed by industry leaders, Bain Capital & Lightspeed Ventures, and founded by well recognized serial entrepreneurs, Moveworks is transforming the ITSM market with autonomous resolution. Our product is well defined, our customers are already asking for more, and new demand is astounding.

As a Staff Product Designer who will work closely to build a ‘best in class’ consumer interface for an enterprise SaaS product. In this role, you will be a voice for the user in all relevant product and business discussions. You will be responsible for ensuring we are shipping a product that solves user problems in the most elegant & simple way, incrementally and iteratively. You will be part of our early India Product Design team that helps to shape how our data products will evolve our operations and business decisions internally and externally.

What You Will Do:

Define the user experience and visual language of a game changing product
Develop design flows, including user journey and storyboards that incorporate information architecture, Web UI design & wireframes
Collaborate with product and engineering to bring your ideas to life while meeting scope and technical feasibility
Effectively articulate design concepts and UX processes while building rapid prototypes for internal and external stakeholder alignment
Elegantly and intuitively transform complex enterprise challenges into simple solutions
Conduct usability testing, user research & interviews and share findings with the entire team. Our view is that the best designers are a conduit of information which empowers the cross functional teams to make informed decisions.
Analyze qualitative & quantitative data to develop approaches to meet product needs

Qualifications

What You Bring To The Table :

Bachelor’s degree in UX design, engineering design or cognitive science/human factors or equivalent relevant experience
7 years+ of product/interaction design experience with enterprise UI/SaaS standards, as well as, Mobile standards
Must have a portfolio of examples of interaction & visual design work
Must have experience shipping Enterprise Admin experiences
Must have experience leading other designers as a project lead
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

Good To Have Skills:

Have people management and/or hiring experience
Have experience working with Machine Learning or Data Analytics / Visualization products in the past
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Staff AI-Native Software Engineer – Agentic Systems ]]> Company Description

Join us to put AI to work for people.

Job Description

AI Engineering and Delivery is the customer-obsessed engineering group building the agentic AI and enterprise-scale search systems that power Now Assist, AI Agents, and the AI-driven experiences our customers rely on every day. We build AI as foundational platform infrastructure — prioritizing robustness, performance, safety, and real-world customer impact at scale.

About the Team

AI Engineering and Delivery is the customer-obsessed engineering group building the agentic AI and enterprise-scale search systems that power Now Assist, AI Agents, and the AI-driven experiences our customers rely on every day. We build AI as foundational platform infrastructure — prioritizing robustness, performance, safety, and real-world customer impact at scale.

Types of problems you’ll get to work on

You will design, build, and operate production-grade agentic AI systems embedded across ServiceNow's platform — autonomous agents that reason over real enterprise data, take action across workflows, and run safely at Fortune 500 scale.

Your core focus areas:

Agentic architecture. Design and ship multi-agent systems — orchestration, tool use, planning loops, memory, and failure recovery — that operate reliably in production, not in notebooks.
Enterprise-grounded reasoning. Build agents that leverage ServiceNow's data layer — CMDB, Workflow Data Fabric, and Knowledge Graph — to make decisions with context no frontier model has on its own.
Trust, safety, and governance. Own the guardrails: observability, human-in-the-loop controls, and compliance infrastructure that make autonomous systems safe to deploy at scale.
Retrieval and grounding. Work closely with our search team to ensure agents are grounded in accurate, low-latency retrieval — RAG pipelines, hybrid search, re-ranking, and evaluation — as a critical dependency of agentic quality.
Model integration and evaluation. Integrate frontier models (Anthropic, Google, OpenAI) into the Sense → Decide → Act → Govern architecture; evaluate trade-offs across cost, latency, and capability for production use cases.
Engineering leadership. Raise the technical bar through architecture decisions, code reviews, and coaching — particularly on agentic design patterns and production AI discipline.

Qualifications

To be successful in this role you have:

8+ years of software engineering with strong fundamentals in data structures, algorithms, and distributed systems.
Hands-on depth designing, shipping, and operating agentic systems in production — multi-agent orchestration, tool calling, planning loops, memory, and failure recovery. Not prototypes.
Production-grade Python. Systems language (Go, Java, or C++) is a plus.
Working experience with frontier AI SDKs (Anthropic, Google, or OpenAI) — prompt engineering, structured outputs, and model evaluation in production settings.
Familiarity with RAG and retrieval patterns in production — vector stores, hybrid search, and retrieval evaluation metrics.
Track record of technical leadership: architecture ownership, code quality bar-raising, and mentoring engineers on production AI practices.
Nice to Have
Deeper specialization in search and retrieval at scale or MLOps/model observability.
Published work or open-source contributions in agentic systems or retrieval.
Exposure to LLM fine-tuning or inference optimization in production.

Why join us

Intelligence is commoditizing. Context and execution are not. With 100B+ workflows, 6.5T transactions a year, and 85% of the Fortune 500 on our platform, we are building the system that makes AI actually work inside the enterprise — Sense, Decide, Act, Govern.

What's shipping as we speak: AI Specialists autonomously resolving cases across IT, CRM, HR, and Security. Action Fabric opening our full system of action to any external agent via MCP — Anthropic's Claude Cowork is the first design partner. Project Arc with NVIDIA bringing governed autonomous desktop agents into production. Build Agent live inside Cursor, Claude Code, and GitHub Copilot. AI Control Tower with kill-switch capabilities and cross-vendor agent governance. These are production systems at Fortune 500 scale, not roadmap slides.

You'd work across three problem spaces at the frontier of what we do:

Autonomous Enterprise: Self-driving business processes grounded in CMDB, Workflow Data Fabric, and Knowledge Graph — context no frontier lab can replicate,

Omni-channel AI Resolution: Production voice, chat, and computer-use agents with generative UI, live with customers today,

AI Control Tower: Identity, entitlements, and audit-grade compliance for every agentic system in the enterprise — nobody else has this layer.

You will build the substrate that connects all four: SENSE (any data) → DECIDE (any AI model) → ACT (any workflow) → GOVERN (identity + governance). The architectural inflection point is now.

For positions in this location, we offer a base pay of $201,300 - $352,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Forward Deployed Solution Architect – Applied AI FDE]]> Company Description

Join us to put AI to work for people.

Job Description

Team Bio:

ServiceNow’s Applied AI Forward Deployed Engineering (FDE) team is where bold ideas meet transformative action. We partner with our most strategic customers to shape the future of enterprise AI. Together, we identify high-value opportunities, accelerate business outcomes, and build reusable AI-native solutions that advance the Now AI Platform.

Our mission: We partner deeply with our customers to build intelligent, scalable AI solutions that solve their most mission-critical challenges. By embedding in real-world complexity, we deliver fast, iterate with purpose, and transform every success into reusable patterns that accelerate transformation across the Now Platform and the broader enterprise.

Why This Role Matters:

Enterprise leaders aren’t just experimenting with AI—they’re demanding outcomes. The next wave of adoption will be led by those who can move fast, deliver measurable value, and transform 1-off wins into repeatable success.

As a Forward Deployed Solution Architect (FDSA), you operate on the frontlines of that transformation. You embed with customers to uncover opportunities, architect AI-powered systems that drive ROI, and guide how those solutions scale across the Now Platform.

This is a rare opportunity to serve as a Field Product Architect at the forefront of applied AI, helping define what great looks like for scalable enterprise innovation.

Who You Are:

You are a dynamic and innovative problem-solver who thrives in complex, fast-paced environments. With a strong analytical mindset and a passion for AI, you excel at transforming ambiguity into clarity. Your ability to synthesize data, workflows, and user motivations allows you to identify impactful solutions that align with customer needs and business objectives.

You work seamlessly with software engineers, product designers, and stakeholders to deliver intelligent systems that address mission-critical challenges. You dive deep into complex environments to explore workflows, understand user friction, and surface the right inflection points for intelligent automation.

You embody ServiceNow’s values: - Customer First: You prioritize delivering value through business outcomes. - Bold Innovation: You challenge convention and seek simplicity through design. - One Team: You collaborate deeply across functions and build through shared ownership. - Integrity and Belonging: You build trust, foster inclusion, and lead with empathy.

What You’ll Do:

Lead Strategic Discovery: Identify high-impact AI opportunities by running hands-on workshops and aligning stakeholders.
Architect AI-Native Solutions: Design systems using LLMs, RAG pipelines, retrieval logic, and workflow orchestration.
Accelerate Delivery with Engineers: Collaborate closely with FDSEs to build, test, and iterate functional solutions quickly.
Codify Best Practices: Create repeatable frameworks, reusable templates, and modular components.
Drive Alignment: Influence customer and executive buy-in through clear storytelling and solution framing.
Advocate Field Insights: Capture feedback from deployments to shape product strategy and prioritize platform needs.
Enable Scale: Equip internal teams and customers to expand success through documentation and technical onboarding assets.

What Success Looks Like:

Solution-Ready Build Delivered: You deliver a validated AI solution-ready build within 8–12 weeks that directly addresses a business-critical problem.
Widespread Reuse: Your assets—from prompts to orchestration logic—are leveraged by other teams and codified for scale.
Platform Evolution: Your work contributes to shaping the Now Platform through structured product feedback and architectural influence.
Business Transformation: The AI solution you’ve led results in measurable gains in efficiency, automation, adoption, or satisfaction.
Production Trajectory: Your delivered solution becomes the foundation for scaled production deployment across customer environments.
Trusted Field Partner: Customers and internal stakeholders see you as a strategic, dependable, and technically credible partner.

Qualifications

Experience: In leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Enterprise Experience: 12+ years of overall experience, with 5–7+ years in enterprise AI/ML architecture, field engineering, or solution consulting. Proven ability to lead initiatives from conception to delivery over at least 3+ years.
Technical Mastery: Strong grasp of LLM-based systems and GenAI pipelines including prompt engineering, retrieval-augmented generation (RAG), orchestration, and data modeling. Experience designing full-stack intelligent workflows.
Cloud & Infrastructure Fluency: Deep hands-on experience with AWS, Azure, or GCP, including use of containers, infrastructure-as-code (Terraform, CloudFormation), and enterprise integration patterns.
Engineering Depth: Proficient in Python and SQL, with working knowledge of GenAI tooling frameworks like LangChain, Semantic Kernel, or similar. Ability to contribute to engineering discussions and code-level decisions.
Customer & Delivery Leadership: Comfortable operating in ambiguous, high-stakes environments. Experienced in guiding cross-functional technical teams, influencing executive stakeholders, and ensuring clarity from ideation to implementation.
Field Readiness: Willingness and ability to travel up to 30% to embed onsite with customers, lead workshops, unblock teams, and drive tangible solution outcomes.
Platform Affinity (Nice to Have): Familiarity with the ServiceNow platform, low-code tooling, or other enterprise SaaS ecosystems.

Preferred Qualifications:

Prior work delivering AI or intelligent workflow solutions at scale.
Familiarity with LangChain, Semantic Kernel, vector DBs, and Python.
Experience with SaaS platforms, enterprise data integration, and low-code environments.
History of converting field delivery into reusable product patterns.
Proven success in deploying AI solutions that delivered tangible customer impact.
Hands-on experience integrating AI into enterprise SaaS platforms.
Skill translating real-world constraints into reusable internal tools or product enhancements.
Familiarity with AI governance, compliance, and enterprise security practices.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr. Partner Manager]]> Company Description

Join us to put AI to work for people.

Job Description

As a Sr. Partner Manager, US Public Sector, you will help support our transformational vision: 'Partner Success' is synonymous with 'Customer Success' in accelerating Digital Transformation and predictable outcomes for our partners in helping them meet the government's mission.

The Sr. Partner Manager is aligned to a focused regional territory to lead Co-sell/Co-delivery and "Sourced" NNACV. You will produce new business in logo accounts, and ensuring our partners help provide successful projects within your territory or region. You will work with Field Sales, Solution Sales specialists, Pre-sales, and the Customer Outcome teams to grow the pipeline.

You will be empowered to develop a joint go-to-market Territory plan featuring ServiceNow enabled service and workflow offerings. Strategies will feature "Sourced and Partner Impacted" NNACV, showcase wins and capacity metrics, and reflect regional Marketing plans and engagement with other ServiceNow sales solutions teams. Success will be measured by achievement of sales quotas for allocated accounts or territory on a quarterly and annual basis.

What you get to do in this role:

Work with ServiceNow key partners in helping them meet their governments customers needs.
Ensure our partners help provide successful projects to customers.
Support joint sales pursuit activities to guide field interlock resulting in "Sourced" NNACV.
Accelerate account growth through joint go-to-market plans in consideration of ServiceNow's four C requirements: Capacity, Capability, Competency, and Customer Success.
Understanding of government programs and early alignment with these partners
Ensure Alliance operational thoughtfulness, consistency and business review governance with ServiceNow and executive partners from regional partners.
Develop capacity plans to assure partners are well positioned to sell the value of the Now Platform and to provide successful customer implementations (through proper competencies, certifications, and committed co-delivery plans).
Work with Marketing teams on both sides to build joint closed-loop demand generation plans (Partner Prospecting Days, CxO Roundtables and joint events).
Ensure the Partner strategy is following Value Selling (i.e., Value Prompter) and Now Value principles.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Broad-based business and technology expertise with 10+ years in sales or 7+ years in either partner management or consulting
Experience driving successful business development activities
Experience working with matrixed organizations
Experience partnering with multiple Sales teams to grow the partner ecosystem in a "win as a team" environment
Experience serving as a trusted advisor

FD21

For positions in this location, we offer a base pay of $140,040 - $208,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Enterprise Account Executive]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
Identify the right specialist/ support resources to bring into a deal, at the right time

Qualifications

To be successful in this role you have:

10+ years of sales experience within software OR solutions sales organization
Experience establishing trusted relationships with current and prospective clients and other teams
Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
Experience achieving sales targets
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
The ability to understand the "bigger picture" and our plans around IT
Experience promoting a customer success focus in a "win as a team" environment
Willingness to travel up to 50%

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Pricing Strategy Manager]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

As a Senior Pricing Strategy Manager, you will lead and advise on strategic Pricing and Packaging recommendations to drive growth for ServiceNow's innovation.

Partner with Product Pricing Strategy leadership to develop monetization strategies across ServiceNow’s product portfolio informed by customer segmentation, data-driven insights, market dynamics, and strategic objectives
Partner on key initiatives such pricing model updates, evaluating packaging decisions and product promotions
Using qualitative and quantitative market insights and drivers, develop future-facing pricing and packaging models that capture the monetization potential from emerging trends, such as AI
Define, track and measure product pricing KPIs and identify actionable decision insights to improve pricing and packaging strategy
Manage key stakeholders and drive alignment on pricing and packaging changes
Operationalize monetization strategies, working cross-functionally across product management, operations, sales, marketing, finance, and legal

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
6+ years of experience in enterprise technology industry and/or 4+ years in management consulting across strategy, pricing, and/or product management; experience in enterprise technology Services businesses a plus
Successful track record developing, leading, operationalizing, and executing pricing and packaging strategies for software businesses through cross-functional collaboration
Ability to solve ambiguous problems and leverage a framework for decision making to arrive at a strategic recommendation
Strong communication skills and highly effective in securing buy-in on monetization strategies from cross-functional counterparts and executives
Expertise in analytics including synthesizing and analyzing large data sets, designing pricing surveys such as conjoint analyses, A-B testing or equivalent
Bachelor degree in business, economics, operations, or other quantitative disciplines. Graduate degree in above disciplines a plus

JV20

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Platform Architect]]> Company Description

Job Description

The Senior Platform Architect is an advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes. The Senior Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the health of the platform. This is a consultative role focused on guiding ServiceNow, partner and customer employees on the engagement team to provide a solution on an architecture designed for long-term success.

You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.
Be an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
Provide a variety of architectural knowledge across multiple workflows.
Develop relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
Translate goals to outcomes into a customer roadmap.
Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
Manage technical governance, and a delivery operating model and governance.
Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
Support the sales effort by scoping and estimating the engagement and change orders.
Be an active contributor of leading practices and expertise related to the ServiceNow platform.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI’s potential impact on the function or industry.
8+ years progressive experience as part of a professional services organization; or equivalent education/experience
Management consulting experience
Creativity with comfort running programs independently within a "startup paced" environment
Success driving complex issues through analysis and resolution
Industry domain expertise
Large program experience leading architecture and design
Enterprise architecture experience
Cloud application technology experience
ServiceNow certifications in aligned workflow
Ability to travel
Right to work in the Country you have applied to
Fluent in English and Danish (preferable)

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Business Operations Manager - UKI]]> Company Description

Join us to put AI to work for people.

Job Description

Reporting directly to the Director of Business Operations for UKI, the Operations Manager will act as the primary, autonomous business partner supporting one or multiple VPs leading our major industry segments in the UK business. You are an integral part of the operations ecosystem and prioritize, calibrate, and drive pipeline hygiene, forecasting accuracy, and planning execution with the highest standards of quality.

The objective of this role is to establish a strong, collaborative partnership built on trust and shared accountability, providing data-driven insights to support leadership decision-making across regions that represent a massive portion of our revenue.

The successful Operations Manager is a great driver of priorities and a proactive problem solver who will demonstrate curiosity and proven experience building solutions to complex business problems. You must be a self-starter, ensuring efficient, cross-functional efforts are geared towards optimized sales processes and accurate forecasting. The successful candidate will also provide timely and efficient coordination of territory allocation, segmentation updates, and quota assignments to maximize impact and accelerate predictability with our sales leaders.

What you get to do in this role:

Lead, organize, and manage business operations for major industry segments in the UK business, operating fully autonomously at a senior level.
Drive all facets of the multi-year and annual planning processes, including territory structure, segmentation, and quota assignment.
Build and maintain management cadence and rhythm of the business rigor, running regular forecast calls and maintaining weekly pipeline hygiene to ensure predictability and accountability.
Capture major takeaways, maintain milestones, and leverage strong technical skills (including advanced Excel modeling) to bridge finance and operations, contextualizing complexities for senior sales leaders.
Work collaboratively to deploy technology and automate key processes to increase the amount of time that sellers and leaders spend with customers and partners.
Participate in cross-functional initiatives to transform and streamline processes, increasing sales productivity and efficiency.

Key deliverables include:

Weekly pipeline health updates and proactive visibility gaps for forecasting and resource allocation.
Execution of the annual planning cycle, including territory allocation and segmentation updates.
Preparation and delivery of QBR (Quarterly Business Review) materials and data views with minimal intervention.
Consistent, high-quality data-driven insights and presentations to support strategic decision-making for Regional VPs and Sales Directors.
Streamlined forecast cadences that give sales leaders time back to inspect opportunities and manage their business reliably.

Qualifications

To be successful in this role you have:

Minimum 8+ years of proven relevant experience in Sales Operations, Revenue Operations, or Business Operations at a principal/management level, preferably in a matrix, high-growth technology/SaaS organization.
Exceptional business partnering and strong relationship management skills, with a proven ability to confidently present strong opinions and strategic counsel to senior sales leaders.
Proven experience building solutions to complex business problems, demonstrating sharp business judgment, the ability to see the "big picture" and prioritize.
A self-starter mentality with attention to detail and the ability to remain calm under pressure in a fast-paced, change-driven environment.
Superb analytical mind and business sense, paired with high competency in both written and verbal communication.
Proficiency with CRM management, advanced Excel modeling, and other relevant sales automation and reporting tools.
Demonstrates curiosity and encompasses the 5C’s: Creativity, Critical thinking, Curiosity, Communication and Collaboration.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Hyperscaler Program Director - Go-to-Market, Quote-to-Cash]]> Company Description

Join us to put AI to work for people..

Job Description

Role Overview

The Hyperscaler Program Director will lead strategic initiatives across hyperscaler partnerships (AWS, Azure, GCP), This role is pivotal in scaling ServiceNow’s hyperscaler motion, optimizing program execution, and enabling commercial success through operational excellence.

We are looking for a highly skilled and experienced Project Manager to lead and oversee the Hyperscalers program delivery. As a Project Manager for Hyperscalers, you will be responsible for establishing and maintaining project management standards for strategic initiatives, ensuring projects are completed on time & within scope and reporting on status & results to senior leadership.

This role requires a strategic thinker with excellent leadership and communication skills, capable of managing complex projects and teams. The ideal candidate will have a strong background in project management, a deep understanding of project management methodologies, and the ability to drive continuous improvement.

You will work closely with senior leadership to align project goals with the organization's strategic objectives, provide guidance and support to project managers and cross functional teams while ensuring the successful delivery of strategic initiatives.

This position demands a strategic thinker who takes a proactive approach to problem-solving, a keen eye for detail, and the ability to foster a collaborative and productive work environment while tackling ambiguity.

Key Responsibilities

Lead strategic initiatives: They manage the full lifecycle of programs, from initial scoping and planning to execution and delivery.
Coordinate with cross-functional teams: Collaborate with and facilitate communication among diverse groups, including sales, engineering, product management, Operations and release teams.
Manage stakeholders and clients: Develop relationships with key hyperscalers, internal stakeholders, and partners to ensure programs are aligned with business goals.
Drive process improvement: Work to enhance efficiency and establish best practices for program delivery by refining processes, tools, and practices.
Identify and mitigate risks: They proactively address and resolve potential issues that could impact program timelines and results.
Operational Execution:
- Manage intake, prioritization, and execution of hyperscaler initiatives using trackers and governance tools.
- Drive automation and process improvements

Stakeholder Engagement:
- Partner with Operations, GTM, Product, and Engineering teams to resolve blockers and accelerate delivery.
- Represent hyperscaler strategy in executive forums and leadership syncs, including QBRs and enablement reviews.

Performance & Reporting:
- Define and maintain KPIs and success metrics for hyperscaler programs.
- Maintain dashboards and reporting cadences to track program health and surface risks.

Qualifications

10+ years in GTM operations, strategic program management, or business transformation in enterprise SaaS.
Proven experience leading hyperscaler or cloud transformation initiatives.
Strong understanding of regulated markets, data center strategy, and partner ecosystems.
Excellent communication, stakeholder management, and analytical skills.
Good understanding of Quote to Cash, Goal to Compensation and partner business processes.
Ability to thrive in a fast-paced, dynamic environment.
Strong problem-solving skills and a proactive approach to challenges.
Excellent interpersonal skills to facilitate collaboration across diverse teams.
A bachelor’s degree in project management, Business Administration, or a closely related field
PMP or equivalent of project management certification & minimum of 5 years of experience in program or project management
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and non-tech teams
Proven track record of managing multiple projects simultaneously
Strong understanding of project management methodologies and best practices
Excellent leadership, communication, team management & interpersonal skills
Ability to adapt to changing priorities and work under pressure with strong problem-solving and decision-making abilities
Experience with project management software and tools

For positions in this location, we offer a base pay of $165,600 - $289,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Vice President, AI & Machine Learning Engineering]]> Company Description

Join us to put AI to work for people.

Job Description

At ServiceNow, we're building the AI control tower for business reinvention. We are seeking an exceptional VP of AI & Machine Learning Engineering to lead the teams building our core AI products and capabilities — branded as Now Assist — delivered across IT, HR, Supply Chain, Finance, and CRM, serving industries from telco and healthcare to manufacturing, banking, and insurance. This leader will drive the architecture, development, and delivery of key AI/ML capabilities embedded across the Now Platform — including AI model strategy, natural language understanding, agentic AI orchestration, voice, recommendation systems, and the ML infrastructure that powers enterprise-scale operations.

A key focus area is applying autonomous AI to the enterprise work context — building multi-step, multi-department business process automation that fundamentally changes how the world's largest companies operate. This includes advancing ServiceNow's model strategy, training and deploying purpose-built models optimized for enterprise workflows, and delivering omni-channel AI resolution across Chat, Voice, Computer Use, and Generative UI — with governance, trust, and transparency.

You will lead a world-class AI/ML engineering organization, partnering closely with Product, Platform, Data, UX, and Cloud teams to embed intelligence into every layer of the ServiceNow experience. This is a high-impact leadership role with direct influence on ServiceNow's AI-first transformation and competitive differentiation.

Responsibilities

Define and execute AI/ML strategy for your engineering domain, aligning research, engineering, and product delivery to ServiceNow's business objectives and revenue growth.
Drive development and scaling of the Agentic AI Platform & Search — building foundational infrastructure for autonomous, multi-step agents that orchestrate complex, multi-department business processes with built-in governance and trust.
Deliver omni-channel AI resolution and fulfillment, enabling seamless autonomous experiences across Chat, Voice, Computer Use, and Generative UI.
Lead model strategy execution — including third-party and domain-specific models — optimizing for enterprise workflows at Fortune 500 scale.
Build and operate enterprise-grade ML infrastructure: model training pipelines, feature stores, model serving, A/B experimentation, and MLOps at cloud scale.
Lead applied research in NLP, generative AI, retrieval-augmented generation (RAG), vision, recommendation systems, and reinforcement learning for enterprise use cases.
Partner across Platform, Data, Product, and UX teams to deliver intelligence at the right time, with the right context, in the flow of work.
Recruit, develop, and scale a global AI/ML engineering organization of 100+ across the US, India, and Europe, cultivating a culture of research excellence and product impact.
Represent ServiceNow as a thought leader in enterprise AI — engaging the broader AI community, supporting publications and conference participation, and helping attract world-class talent.

Qualifications

MS or PhD in Computer Science, AI, Machine Learning, or a closely related field. Exceptional candidates with a BS and a strong industry track record will also be considered.
12+ years of progressive experience in AI/ML engineering and research, with 3+ years in senior leadership roles (Senior Director or VP level) at leading technology companies.
Deep technical expertise across the modern AI stack: large language models, transformer architectures, generative AI, NLP/NLU, agentic AI systems, RAG, and reinforcement learning.
Proven track record fine-tuning and deploying foundation models at production scale, with hands-on knowledge of distributed training, model optimization, and inference efficiency.
Experience building and scaling ML platforms and infrastructure — including feature stores, model registries, experimentation frameworks, and CI/CD pipelines for ML systems.
Demonstrated success shipping AI-powered products in enterprise or B2B SaaS contexts, with clear understanding of governance and trust requirements for Fortune 500 customers.
Strong publication record or patent portfolio in top venues (NeurIPS, ICML, CVPR, ACL, KDD) and active engagement with the research community.
Experience leading globally distributed engineering teams of 100+, with a track record of recruiting and retaining world-class AI talent.
Strong executive presence — able to communicate AI strategy and technical vision to senior leadership, customers, and non-technical stakeholders with clarity and conviction.
Strategic thinker with a builder's mindset, balancing long-term research investments with near-term product delivery in a fast-paced, high-growth environment.

Preferred Qualifications

Prior Director or VP title at a major technology company or high-growth AI-native company.
Experience with enterprise workflow platforms, knowledge management systems, or operational intelligence at scale.
Background in building or integrating conversational AI, chatbot, or virtual agent technologies for enterprise use cases.
Experience supporting M&A technical integration — helping absorb acquired AI teams and technology into a larger platform organization.
Thought leadership through published research, open-source contributions, conference presentations, or advisory roles in the AI community.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Account Executive, Banking - CRM Solutions]]> Company Description

Job Description

The CRM Account Executive will oversee market success of ServiceNow's CRM Workflows products in the Banking vertical. You will play a leading role in engaging assigned accounts and be responsible for the creation of new business and pipeline across a substantial portion of the ServiceNow sales cycle and methodology. You will oversee executive relationship management for assigned accounts; lead and partner with virtual teams, including Core Field, Solution Sales, Solution Consulting, Support and Professional Services.

What you will get to do in this role:

Oversee development and growth of assigned Banking accounts, including development and deployment of territory resources
Develop a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for your assigned account and/or territory.
Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across CRM product(s) and CRM multi-workflow solution(s).
Arrange and conduct initial Executive and CxO discussions and position meetings
Collaborate closely with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing ServiceNow’s CRM Workflows product(s) & solution(s), orchestrating relationships as required.
Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
Be the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the ServiceNow Customer & Industry Workflows platform
Own and Lead CRM opportunities all the while collaborating closely with Core Sales Teams (AE’s, SC’s, Leadership) and other ServiceNow Solution Areas (Creator, Employee, Technology) to deliver outcomes-based solutions to our clients and prospects.
In partnership with assigned Account Executive and Solution Consultant, present our CRM Workflows offering directly to prospects, customers, partners and at industry events and seminars
Articulate customer success strategies to the field to streamline and standardize Platform presentations and value proposition
Prospect qualification and the development of new sales opportunities and ongoing revenue streams with limited support from inside sales
Sales process management and opportunity closure
Ongoing account management to ensure customer satisfaction and drive additional revenue streams

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Deep experience in solution sales, preferably within a CRM / Customer engagement /Customer Service Management / CX / CPaaS / CCaaS / SOM vendor
An understanding of the CRM, CX or CSM solution-related business processes
Experience leading virtual or matrixed teams
Ability to understand broad, macro-level business IT needs for a prospective client
8+ years of sales experience within complex software or platform solutions
Deep industry knowledge across Banking and Financial Services
Experience establishing trusted relationships with current and prospective clients and other teams
Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships
Able to thrive in a fast paced, growing, deadline driven environment
Willingness to go above and beyond to win in the market against stiff competition
Ability to communicate complex issues in simple terms via written and oral media, to a variety of different audiences
Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system
Excellent communication and presentation skills in English and German
Regional travel required, offices in Munich, Frankfurt, Berlin, Hamburg and Dusseldorf

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sales Director, FSI]]> Company Description

Job Description

What you get to do in this role:

Build a team of direct Sales Executives to drive rapid new business sales growth in the region
Build and drive sales strategy for the region in conjunction with Sales Operations to effectively Go-To-Market including understanding the competitive landscape, presence and strength within the region
Actively engage in territory planning, relationship development and opportunity development and driving revenue by supporting and assisting Field Sales Teams in closing opportunities
Recruit, coach and mentor team members to drive excellence
Development of territories and quota for the sales team and effectively communicate to set performance expectations within the team
Manage and report accurate forecast and pipeline to the business
Achievement of annual sales goals on a quarterly and annual basis is required
Engage and align effectively in C-level meetings in order to properly understand customer business requirements
Build effective working relationships with Solution Consulting, Business Units, Professional Services, Marketing, our Partner community and the ServiceNow executive team
Retain and grow existing customer base with regular non-sales customer engagement activities to deliver an excellent customer experience

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Extensive track record of new business sales success including presentation and negotiation skills within industry and at C Level
Strong success in recruiting, coaching and managing an exceptional sales team
Strong strategic thinking including analytical and financial planning skills to meet and exceed quotas and goals.
Ownership of accurate CRM reports including current and future quarterly forecasts and opportunity inspection
Experienced in driving sales process and drive effective working relationships with Sales Operations
Ability to understand the 'bigger picture' and business drivers around IT
Ability to build long term strategic and senior level relationships
Ability to adapt and work effectively within a rapidly changing and growing environment
Demonstrates strong business and financial acumen
Built self-motivated sales teams that embrace a culture of collaboration, enthusiasm, and overachievement
Champions and promotes top performers, constantly develops and coaches the team and themselves, and topgrades appropriately
Proven partner relationships and networks, and ability to grow the impact of revenue streams and territory development through the partner ecosystem
Ownership of driving successful pipeline generation activities developed by marketing or the partner community
Solid expertise in the FSI sector
Fluent in Dutch and English

JV20

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Staff Security Engineer, Security Operations - Moveworks ]]> Company Description

Who we are

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Come join us!

Job Description

The Moveworks Security team at ServiceNow is not looking for a traditional SOC analyst to watch a dashboard. We are looking for a Staff Agentic Security Engineer. Our ultimate goal is to automate the SOC out of existence through autonomous systems.

At the IC4 level, you will not just execute workflows; you will define the architectural framework for our AI-driven defense. You will treat the incident response lifecycle as an advanced engineering problem—experimenting with, designing, and orchestrating complex, multi-agent frameworks and Model Context Protocol (MCP) systems that handle proactive threat hunting, triage, and remediation at machine speed. This is a role for a visionary engineer who wants to push the boundaries of what agentic AI can achieve in enterprise defense.

What you get to do in this role:

Building and AI Orchestration: Move beyond basic tool configuration to build, code, design and research advanced, framework-level approaches for chaining MCP servers and AI agents. You will optimize agentic networks for maximum performance, multi-step reasoning accuracy, and deterministic outcomes in high-stress security scenarios.
Proactive Threat Hunting Program: Architect and scale a proactive threat hunting program from scratch. You will leverage custom agents, MCP capabilities, and security tooling to proactively discover complex vulnerabilities, configuration drift, and hidden threats across the infrastructure network.
Advanced Purple Team Synergies: Forge a cutting-edge feedback loop between the Blue Team and our internally developed AI Red Team Agent. You will seamlessly bridge automated offense and defense, turning threat hunting insights into self-healing infrastructure.
Cross-Functional Influence & Leadership: Act as a strategic engineering partner across IT, Security Engineering, DevOps, DevSecOps, Compliance, Cloud, and Infrastructure teams to ensure corporate systems are natively "automation-ready."
E2E IR Automation Architecture: Own the overarching engineering roadmap for the end-to-end incident response lifecycle (Detection → Triage → Containment → Recovery), replacing traditional SOAR workflows with resilient, agentic orchestration.
Incident Commander Escalation: Serve as a high-tier technical escalation point for active, complex incidents. Use every incident as an adversarial data point to design superior automated immune responses.
Validate the Defense: Design, execute, and validate automated simulation testing to systematically prove that agentic workflows and detection pipelines trigger reliably against real-world attack behaviors.

Qualifications

To be successful in this role you have:

U.S. Citizenship Required: (Must meet strict compliance/FedRAMP criteria).
Experience: 8–10 years of experience in Security Operations, Systems Engineering, or DevSecOps (Minimum 5 years of highly relevant engineering experience required).
Cross-Functional Mastery: 3–5 years of proven track record working closely across multidisciplinary teams including Cloud Infrastructure, DevOps, DevSecOps, Compliance, and IT. Bonus points for direct collaboration experience with Product Security or Data Security teams.
AI & Agentic Fluency: Deep familiarity with modern LLM agent frameworks, including active research into their application, performance trade-offs, and behavioral guardrails. You know how to deeply integrate LLMs, orchestrate custom MCP servers, and build autonomous technical workflows.
Automation Engineering: High proficiency in Python and software engineering principles. You have extensive past experience with traditional workflow engines and legacy SOAR tooling, giving you the context needed to successfully replace them with AI-native alternatives.
Cloud & Infrastructure Depth: Strong, hands-on architectural familiarity with AWS security ecosystems (IAM, CloudTrail, GuardDuty) and containerized environments (Kubernetes/EKS).
FedRAMP & Trust Awareness: While an engineer first, you possess the communication skills and security compliance maturity to translate framework controls into automated, code-driven evidence generation pipelines.
Team & Collaboration Dynamics: A high-autonomy, high-collaboration mindset. You thrive in a lean, elite, fast-moving team environment where you independently drive massive technical impact while mentoring and leveling up surrounding engineers.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Implementation Manager - Moveworks]]> Company Description

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

ServiceNow

Job Description

What you get to do in this role:

Lead customers through the initial implementation of Moveworks as well as new product offerings, often in collaboration with a services partner.
Manage the engagement governance, timeline, scope, risk, change management, resourcing, and reporting.
Help customers identify, map, build, and launch agentic workflows that drive business value.
Provide change management best practices to ensure successful adoption and organizational readiness.
Work with Sales, partners, and customers to understand the customer and the engagement, including challenges, issues, and value being delivered.
Understand customer goals and align deliverables accordingly.
Be the single point of contact to encourage collaboration and customer agreement on proposed solutions.
Mentor team members and partners to achieve engagement deliverables and promote the customer's desired results.
Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.
Partner with the Product organization as a champion for customers, sharing insights from the field in product design and development cycles.
Partner with Customer Success Managers to ensure a seamless transition to post-launch engagement and support.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
4+ years progressive experience leading software implementations (SaaS preferred) with enterprise customers; or equivalent education/experience.
Project management experience including scope control, budgeting, estimating, and resource management.
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
Ability to creatively propose technical solutions to challenging problems and communicate technical concepts clearly and efficiently.
Process-focused with strong problem-solving ability—always searching for a smarter, better way to achieve a goal.
Experience building strong internal and external relationships, including with senior-level executives.
Creativity with comfort running projects independently.
Experience driving complex issues through analysis and resolution.
Experience working collaboratively across cross-functional team
Diplomatic, tactful, and poised under pressure.
Bachelor's degree.
Ability to travel up to 25% of the time.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Software Engineer, Developer Experience — Moveworks]]> Company Description

Moveworks

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Come Join Us!

ServiceNow

Job Description

The Developer Experience team sits within Moveworks' Platform org, but operates with a vertical mandate: we build products and platforms that serve developers — specifically the developers at Moveworks customer environments who are building on top of the Moveworks Agentic AI platform.

Our north star is supply. Every developer we enable, every integration they ship faster, every higher-quality skill or workflow they publish — that compounds into more value for the employees who rely on the assistant every day. More builders → more things built → better assistant → more demand. We own that flywheel.

We build platforms first, and products on top. As an SE on this team, you'll work across the full stack — from backend services to polished web UIs — and you'll feel the impact of your work directly in the hands of developers using the platform.

As a Software Engineer on the Developer Experience team, you are a product builder. You own features end-to-end — from the first design sketch to a shipped, production-quality experience. You move fast, think about the developer using your product, and don't wait for someone else to tell you what good looks like.

You're comfortable working across the stack, have an instinct for what makes a great developer experience, and care about the details — visual polish, interaction quality, API ergonomics — as much as you care about correctness and scale. You bring energy and speed to the team without cutting corners on quality.

What You'll Do

Build end-to-end product features across the full stack — React web UIs, backend APIs, and the services that connect them
Own developer-facing product surfaces: IDE-like tooling, configuration UIs, onboarding flows, debugging and observability interfaces, and agentic developer tools
Contribute to the platform services your products depend on — you understand what's underneath and can go deeper when needed
Bring strong UX and design sensibility to everything you ship — layout, interaction, information hierarchy, and developer ergonomics all matter
Move fast: prototype quickly, validate with developers, iterate, and ship to production with high quality
Work directly with product, design, and ML engineers to define what to build, not just how to build it
Identify rough edges in the developer experience and fix them — sometimes the most important work isn't on the roadmap yet

The best engineers at this level on the Developer Experience team are rare: technically strong across the stack, fast, and genuinely obsessed with the quality of what they ship. You don't need to be the deepest systems thinker on the team — that's what the Staff engineers are here for. What you bring is product instinct, execution speed, and the ability to make something that developers actually love using. You raise the quality bar on everything you touch, from the code to the experience.

Qualifications

3+ years of professional software engineering experience with meaningful full-stack product work
Strong frontend fundamentals — React (or equivalent), component architecture, state management, and an eye for UI quality and interaction design
Solid backend engineering fundamentals — REST API design, service communication, data modeling
Python and/or Go for backend development
Product sense and UX instinct — you think about the person using what you're building, not just the spec
Speed and ownership: you can take a fuzzy problem, make it concrete, and ship something real without a lot of hand-holding
Strong communication skills across product, design, and engineering

Nice to have:

Experience building developer tooling, SDKs, documentation platforms, or other developer-facing products
Exposure to agentic AI products or LLM-powered features
Eye for design — Figma fluency or ability to contribute to design decisions beyond just implementation

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr. CRM Account Executive - Manufacturing]]> Company Description

Join us to put AI to work for people.

Job Description

The Solution Sales Manager will oversee market success of ServiceNow's [insert specific product line] products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:

Support territory strategy and planning to improve vertical agreement, account use case targeting and execution
Provide input to AE during the account planning process based on territory strategy and recommendation
Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
Champion diversity and belonging to contribute to an open and inclusive environment

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years knowledge on return on investment of specialty solutions area to lead solution win
Experience as an AE, or in alternative sales/ customer service role
Understanding of business sales processes
Travel required: 30-50%

For positions in this location, we offer a base pay of $125,450 - $207,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr CRM Account Executive - Insurance]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

Support territory strategy and planning to improve vertical agreement, account use case targeting and execution
Provide input to AE during the account planning process based on territory strategy and recommendation
Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
Champion diversity and belonging to contribute to an open and inclusive environment

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years knowledge on return on investment of specialty solutions area to lead solution win
Experience as an AE, or in alternative sales/ customer service role
Understanding of business sales processes
Travel required: 30-50%

For positions in this location, we offer a base pay of $139,400 - $192,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[New Logo Account Executive - Greek Speaking]]> Company Description

Job Description

To qualify for the role you need to be a Native Greek speaker and have the availability to travel extensively to Greece and legal authorization to work in Greece.

Post-sale you will lead in orchestrating the transition of these accounts to our established Account Management team as you continue to focus on net new logo accounts.

What you get to do in this role:

· Strategic territory planning - Follow a disciplined and analytical approach to planning and maintaining a target new account pipeline. Keep pipeline current and progressing.

· Creative marketing and prospecting – Think outside-the-box to cultivate awareness of the ServiceNow vision. Strong planning and execution of targeted campaigns for your territory.

· Advance and close sales opportunities - through the successful execution of the sales strategy and roadmap.

· Account Transition – After successfully closing your initial sale, you will orchestrate the transition of the account to our Account Management team.

· Net New Revenue – Execute on new business revenue goals for the organization.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Proven track record of new logo sales experience in IT Service Management, HR, Security Operations, Customer Service, IT Operations Management (within software or IT sales organizations) and/or Management Consulting, with a demonstrated ability to generate new business at new accounts.
Demonstrated experience in territory strategy, planning and sales execution with measurable wins.
Ability to understand broad, macro-level business IT needs for a prospective client.
Ability to break down a complex sales process into discrete activities and see steps ahead to deliver customer outcomes.
Excellent interpersonal skills to inspire and lead a matrix team to establish trust and credibility with prospective customers.
Demonstrated perseverance, resilience, and savvy to find new creative paths to open doors, increase interaction and participation, and engage prospects.
The ideal candidate lives our values to “stay hungry and humble” and doesn’t take their success for granted, always curious, ready to learn and evolve.
Travel up to 50% (depending on geography/region)

Preferred Qualifications

7+ years of quota carrying, technology solution-based direct sales experience, penetrating net new accounts within a territory.
Strong sales strategy skills and demonstrated experience prospecting and bringing in new business.
Experience and success selling a variety of SaaS solutions across all lines of business.
Demonstrated experience in keeping accurate forecast your territory, monthly/quarterly/annually, utilizing sales tools and analytics to target customers with higher propensity to buy and creating strategies that maximize success.
Ability to thrive in a fast-paced environment.
Track record of consistently achieving or surpassing your sales quota
Native Greek speaker
Availability to travel extensively to Greece and legal authorization to work in Greece

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Enterprise Account Executive, Bundeswehr]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
Identify the right specialist/ support resources to bring into a deal, at the right time

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years of sales experience within software OR solutions sales organization
Experience establishing trusted relationships with current and prospective clients and other teams
Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships
Experience achieving sales targets
The ability to understand the "bigger picture" and our plans around IT
Experience promoting a customer success focus in a "win as a team" environment

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sales Director, Defence and National Security]]> Company Description

Job Description

What you get to do in this role:

Build and lead a team of Sales Executives focused on driving growth across the UK Defence and National Security sector, spanning MoD including Armed Forces, National Security and Defence Industry.
Define and execute a sector sales strategy in conjunction with Sales Operations, with a deep understanding of the Defence and National Security procurement landscape.
Actively engage in territory planning, relationship development, and opportunity progression — working alongside Field Sales teams to understand how we can uniquely address mission requirements.
Recruit, coach, and mentor team members, building sector expertise and sales excellence across the team; fostering an understanding of Defence mission and stakeholder dynamics unique to this community
Manage and report accurate forecast and pipeline to the business, accounting for the extended timelines and approval chains common in Defence and national security procurement
Deliver against annual sales targets on a quarterly and annual basis, with an understanding of how in-year budget management and CDEL/RDEL dynamics affect deal timing
Engage confidently at senior levels to understand strategic requirements and position ServiceNow as the platform for mission-critical workflow transformation
Retain and grow existing customer relationships through regular non-sales engagement, ensuring customers are realising value and are positioned to expand their use of the platform

Qualifications

To be successful in this role you have:

Experience leveraging or critically thinking about how to integrate AI into Defence or national security contexts — including AI-driven workflow automation, decision support, and an understanding of the sovereign AI and data governance considerations unique to classified and sensitive environments.
Extensive track record of new business sales success within UK Defence, National Security, or adjacent regulated sectors, with strong presentation and negotiation skills at a Senior Leadership level across Defence and Defence Ecosystem.
Demonstrated success in recruiting, coaching, and managing high-performing sales teams operating in complex, relationship-driven, and security-conscious environments
Strategic thinker with strong analytical and financial planning capability — including the ability to navigate CDEL/RDEL budget structures, SR cycles, and programme-led spending patterns to build accurate plans and exceed quota
Ownership of rigorous CRM discipline — maintaining accurate pipeline, current and forward-quarter forecasts, and opportunity inspection across long and often unpredictable defence procurement timelines
Experienced in driving structured sales process and building effective working relationships with Sales Operations in environments where deal cycles regularly extend beyond a single financial year
Deep understanding of how IT and digital transformation underpin Defence capability — from legacy modernisation and secure cloud adoption to the integration of AI into operational and enterprise workflows
Proven ability to build long-term, senior-level relationships across the MoD enterprise, intelligence community, and national security agencies, with an appreciation of the trust and discretion these relationships require
Comfortable operating in a rapidly evolving environment where policy, technology, and threat landscape all shift — and able to bring a team with you through that ambiguity
Strong business and financial acumen, with the ability to connect ServiceNow's platform value to Defence mission outcomes, not just IT efficiency
Track record of building self-motivated, collaborative sales teams that embrace a culture of accountability, high performance, and mutual support

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr Advisory Solution Consultant, CRM (Singapore Public Sector)]]> Company Description

Join us to put AI to work for people.

Job Description

Overview

As a Solution Consultant for the Singapore Public Sector segment, you will play a pivotal role in helping customers in Singapore Public Sector to accelerate digital transformation and enhance customer engagement through innovative CRM solutions. You will partner with Sales, Product Management, and Executive Leadership to deliver technical expertise and strategic guidance throughout the sales cycle. This role requires a deep understanding of enterprise priorities, compliance requirements, and regional business dynamics.

What You’ll Do

As a Solution Consultant, you will leverage your technical and domain expertise to develop, position, and deliver product-specific solutions during sales engagements, while supporting quarterly and annual sales objectives for your region.

Key responsibilities include:

Partner with Sales as a trusted technical advisor and domain expert to support CRM solution sales for Singapore Public Sector accounts
Lead discovery workshops tailored to enterprise needs, uncovering challenges such as customer lifecycle management, partner engagement, operational visibility, and omnichannel experiences.
Deliver compelling product demonstrations that showcase how our solutions align with digital transformation strategies and enterprise modernization initiatives.
Respond to technical and product-related inquiries from enterprise customers, partners, and internal teams, ensuring alignment with regional data privacy laws and compliance standards (e.g., PDPA in Singapore).
Collaborate with Product Management to provide feedback on enhancements that address unique enterprise needs, such as integration with ERP systems, advanced analytics, and AI-driven workflows.
Share best practices and reusable assets with peers to improve team efficiency and effectiveness in enterprise-focused engagements.
Stay informed on competitive landscape and regulatory changes, including emerging technology trends and enterprise compliance requirements across Asia.
Represent the company at enterprise events, including regional technology forums, leadership summits, and industry trade shows.

Qualifications

What We’re Looking For

To succeed in this role, you should bring:

CRM Expertise: Deep hands-on experience in CRM and customer experience, with strong knowledge of service, sales, lead & opportunity management.
AI Integration Mindset: Ability to leverage or critically evaluate AI in workflows, decision-making, and problem-solving within CRM contexts for enterprise use cases.
Singapore Public Sector Experience: Proven track record engaging with Public Sector customers in Singapore
Regulatory Knowledge: Familiarity with regional compliance frameworks such as PDPA
Communication Skills: Exceptional ability to translate complex technical concepts into clear, business-oriented language for senior enterprise stakeholders.
Analytical & Problem-Solving Skills: Innovative thinker with a focus on process improvement and delivering customer-centric value.
Collaboration: Proven ability to work effectively in cross-functional, global teams.

Experience:

7+ years in pre-sales solution consulting or sales engineering.
Proficiency with ServiceNow or similar cloud-based platforms.
Experience working with Product Management, Marketing, Partners, and Professional Services.
Territory Management: Skilled in pipeline building and partnering with Sales to drive execution excellence.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Staff Security Incident Commander | Security Org]]> Company Description

Join us to put AI to work for people.

Job Description

The ServiceNow Security Organization (SSO)

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact

ServiceNow’s Security Incident Command (SIC) team is seeking an experienced senior security incident commander to join our fast-growing team. This role will support the orchestration of incident response strategy and communications during critical information security-related incidents.

About the SIC team

The SIC team maintains and executes the Major Security Incidents (MSI) lifecycle within ServiceNow, including Preparation, Response, and Recovery. MSIs are our most challenging and impactful security incidents which pose active or heightened risk to the company and/or our customers.

Key value areas are preparing the company for MSIs through tabletop exercises (TTX), coordination of activity between many response workstream partners, maintenance and development of playbooks and procedures, tracking key MSI metrics and facts to keep everyone oriented, and communicating status, milestones, blockers, and critical decisions needed to senior management and executive stakeholders, including the CISO.

What you get to do in this role

Orchestration of response and remediation of incident response for highest criticality security events.
Take ownership and lead response to critical incidents within the company.
Establish and mature documentation surrounding protocols and procedures governing the security incident command team.
Prepare and deliver communications, including executive summaries and incident briefings, to key stakeholders during and after incident response.
Conduct rapid response, mitigation, and investigations on the highest priority cases impacting ServiceNow and user data.
Partner with the team members across multiple regions to drive response and investigations globally.
Organization and facilitation of scenario-based exercises to test and improve incident management and response strategies.
Maintenance of existing playbooks and procedures, as well as developing new ones, to further standardize SIC and its partners' responses when verifying MSIs.
Contribute to the organization and completion of Post-Incident Reviews (PIRs) and Root Cause Analyses (RCAs) following major security incidents.
Identify new ways to simplify, integrate, automate and refine the major security incident process to better support internal and external stakeholders.

Qualifications

Qualifications

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
12+ years of total cybersecurity professional experience or similar experience with education
5–8+ years of deep domain expertise in incident response and/or incident management
Experience leading or supporting complex security incidents to resolution end-to-end.
Excellent verbal and written communication skills (English)
Comfort communicating complex topics in a clear and concise manner to different tiers of audiences (highly technical, less technical, executives, practitioners)
Problem-solving and decision-making skills
Ability to quickly and accurately assess a situation, identify and prioritize risks, and make sound decision
Familiarity with cybersecurity principles and frameworks (e.g. MITRE ATT&CK).
Knowledge across multiple security domains is a plus.
Experience planning and/or orchestrating tabletop exercises is a plus.

#SecurityJobs

West Palm Beach Florida (WPB) is available to for Relocation. Full relocation costs are provided by ServiceNow

For positions in this location, we offer a base pay of $165,500 - $289,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr. Staff Product Designer, Identity Security Platform & Systems]]> Company Description

Join us to put AI to work for people.

Job Description

Location: ServiceNow Santa Clara HQ office

Team & Role:
At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products.

This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to created product experiences they love. Our designers come from a diverse set of skills and background - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.

Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/

What you get to do in this role:

Lead end-to-end design for Identity Security cross-product platform initiatives, from discovery through high-fidelity delivery, spanning AI product surfaces, design systems, and key strategic investments.
Define and evolve design systems and frameworks that scale across multiple product domains, establishing the token structures, component definitions, and usage guidelines that serve as the source of truth for product teams.
Drive UX, interaction design, and visual quality for AI/ML product/platform experiences including generative AI surfaces, intelligent workflows, and agentic interfaces.
Architect and evolve the design system to be AI-ready, building the data pipelines and automation that enable seamless design-to-code workflows at enterprise scale.
Partner with Designers, Product Managers, and Engineers to align direction, unblock decisions, and ensure design intent is realized in production.
Own and continuously raise the quality bar for design processes across Platform and AI product pods.

Qualifications

Preferred Qualifications:

10+ years of product design experience with a portfolio that shows the thinking, the tradeoffs, and the impact not just the final screens.
A deep love for visual craft. You sweat typography, spacing, and polish because you know that's what separates good from memorable.
Fluent across the full design spectrum from broad user journey to micro-interaction, from UX strategy to pixel-level execution.
You thrive making complex enterprise products feel simple turning sophisticated B2B problems into experiences users enjoy.
Experience with large enterprise SaaS products with complex data, workflow, or platform problems; you're comfortable in deep, ambiguous problem spaces.
Experience designing AI-assisted workflows and platform features; you understand how to make AI feel useful and trustworthy, not overwhelming.
Someone who communicates like a pro. You give updates before you're asked, flag risks early, and keep dependent teams unblocked.
Hands-on experience building or scaling design systems with token pipelines, Figma variables, or design-to-code tooling at enterprise scale.
Someone who communicates like a pro. You give updates before you're asked, flag risks early, and keep dependent teams unblocked.
A true engineering and product partner. You see the engineering handoff as the beginning of your design coming to life and stay involved until it does, take feedback in stride, and make the work better.

Basic Qualifications:

BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields
Experience participating in the complete product development lifecycle of web and/or software applications.
Experience in user experience design or industry experience (corporate, software, web or agency)

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Agentic Search Infrastructure Engineer - Moveworks]]> Company Description

Join us to put AI to work for people.

Job Description

Build and own the infrastructural substrate beneath the agentic search platform, spanning the index engine, the ingestion and enrichment pipeline, and the entity, identity, and feature intelligence that gives content context. Solve the hard problem of keeping index-time enrichments aligned with what agents expect at query time, so retrieval, ranking, and reasoning all build on a consistent foundation.

Build and operate hybrid indexing technology at scale across large clusters, spanning keyword-based sparse-vector indices, embedding-based semantic indices, and emerging semantic-ID indexing driven by next-token prediction. Own the full index lifecycle, and expose clean, unified contracts to the search primitives and recipes that agents compose on top of the corpus.

Design and run high-throughput ingestion and enrichment pipelines that produce a multi-representation, permission-aware corpus at index time. Orchestrate the stages that make content agent-ready, including parsing, chunking, embedding, entity resolution, and access control, and evolve them as new agentic use cases emerge.

Build and operate multi-modal indexing across the full mix of enterprise data, from free text and structured content such as tables to diagrams, images, and audio and video. Represent each modality so it is retrievable through a unified surface, letting agents find the right material regardless of its form or source.

Contribute to a knowledge graph that resolves entities across enterprise data sources, letting agents link disparate resources such as tickets, files, and people through canonical entity relationships.

Improve the performance, scalability, and observability of search, including query latency, indexing throughput, and cluster health, to deliver low-latency, high-quality agentic search experiences. Apply techniques such as vector quantization to balance model quality, retrieval performance, and storage cost.

Own search infrastructure end to end, from intake and design through rollout and ongoing operations, and help shape the search roadmap as the platform grows to support new agents, primitives, and recipes, including needs not yet anticipated.

Drive reliability and operability across the platform through index lifecycle policies, capacity planning, and cluster scaling strategies that keep a growing library of reusable search capabilities healthy in production.

This is a highly collaborative, in-person role, working cross-functionally with Search Ranking, ML, and Platform engineering teams to deliver robust, production-grade agentic search capabilities.

Qualifications

BS or MS in Computer Science or an equivalent engineering background; PhD is a plus.

1+ years of full-time industry experience.

Hands-on experience with search technologies; proficiency in one or more search technologies such as Lucene, Solr, Elasticsearch, or OpenSearch is required, with additional experience in vector databases being an advantage.

Excited to be part of an in-person team culture, collaborating on-site with colleagues every day.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Global Account Director Automotive]]> Company Description

Job Description

You will lead the strategy, new business development and adoption for a major international ServiceNow customer in the Automotive market. You will oversee executive relationship management and lead virtual teams, including country-based Account Executives, Solution Sales, Solution Consulting, Support and Professional Services.

What you get to do in this role:

Provide strategic leadership and partnership to clients, serving as the relationship manager between your customers and ServiceNow
Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams
Oversee growth of global accounts, including development and deployment of worldwide resources
Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level
Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
10+ years of experience in client management, aligning account strategies to revenue opportunities
5+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive- level relationship management
Previous sales experience in selling AI, IT and/or Business transformation solutions
Experience exceeding sales targets
Experience leading a virtual or matrixed team
Understanding of broad, macro-level business IT needs
Travel up to 50% (depending on geography/region)

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Director, APEX M&A Operations]]> Company Description

Join us to put AI to work for people.

Job Description

About the Role

Think of this role as the mini-COO of ServiceNow's integration portfolio working hand-in-hand with the Sr. Director of Strategic Operations. This role owns integration business end-to-end — from shaping how acquired companies are integrated into ServiceNow, building playbooks and consistent practices to streamline future integrations, to identifying, owning and driving to resolution specific process areas critical to the outcome of integration, in addition to partnering with the team and leadership to drive the strategic priorities of the COO Office and being accountable for whether integration outcomes are actually achieved.

This is a business ownership role, not a program management role. The person in this seat makes decisions, drives clarity, and holds the portfolio accountable. They operate at the intersection of strategy and execution — setting direction with the IMO steerco, and ensuring the organization delivers against it. This role will own the outcomes, sometimes managing a process day-to-day, sometimes overseeing direct or indirect team members or

You will need to be equally fluent in the boardroom and in the weeds — able to advise the President & COO on integration strategy one hour and resolve a cross-functional escalation the next. This requires someone with strong business judgment, high executive presence, and the credibility to drive decisions across a matrixed organization without direct authority.

This role reports to the Senior. Director, APEX IMO

What You Will Do

Integration Business Ownership

Own end-to-end accountability for integration outcomes across the APEX portfolio from close through end-state integration
Define what success looks like for each integration: set the business objectives, establish success metrics, and hold workstream owners accountable to results
Drive the integration strategy in partnership with the IMO leader — including decisions on scope, sequencing, resourcing, and trade-offs
Serve as the primary business decision-maker on integration questions that span functions; escalate only what requires executive resolution
Identify risks before they become problems — exercise business judgment to distinguish between noise and issues that threaten integration value

COO Strategic Programs & Executive Engagement

Serve as a senior operator for the COO Office's strategic agenda — not managing the OKR program itself, but driving the executive alignment, organizational change, and cross-functional momentum that determines whether COO priorities actually land
Own the relationships and working rhythms that connect the COO Office to the rest of the company: ELT engagements, VP-level stakeholder relationships, and the informal influence networks that move things when formal authority can't
Lead the COO's participation in company-wide strategic cadences — summer strategy, annual planning, leadership offsites, and QBRs — ensuring the COO agenda is well-represented, well-prepared, and lands with impact
Drive organizational change and alignment on the COO's highest-priority cross-functional initiatives — identifying where the organization is stuck, building coalitions to move it, and holding progress accountable without creating bureaucracy
Identify, shape, and launch new strategic opportunities for the COO team — this person expands the team's capacity to take on more, not just execute what's already on the list
Prepare and own executive-facing materials for Amit, Anne, and ELT audiences — these go out with minimal revision; you write at that level natively

COO Team Capability & Organizational Leadership

Build the COO team's strength and institutional capability — identify gaps, develop talent, and create conditions where the team consistently punches above its weight
Lead and develop direct reports including the Sr. Staff PgM; ensure the team is focused, growing, and working on the right things
Represent the COO Office in cross-functional forums — you carry the credibility and judgment to speak for the team in high-stakes settings
Step into hands-on execution when there is a gap — you know when to lead from the front and when to delegate

Qualifications

What You Will Need to Be Successful

Experience operating at the executive interface — you have managed VP and C-suite relationships, navigated political complexity, and driven alignment across matrixed organizations where you had no direct authority
Deep understanding of how large companies make decisions and move: you know how to work the formal and informal systems, when to escalate and when to resolve, and how to get things done in a complex enterprise
Track record as a business owner — you have been accountable for outcomes, made hard calls, and built something meaningful, not just supported someone else who did
M&A integration experience: you understand the full lifecycle and what drives or destroys value post-close; you can connect integration execution to the broader COO strategic agenda
Executive presence and communication: you operate credibly with ELT audiences, produce materials that require minimal revision, and know when to push and when to listen
Strong people leadership: you develop others, build trust quickly, and expand the capacity of every team you join
High adaptability and resilience — this environment moves fast and shifts direction; you bring others along rather than getting disrupted
MBA or advanced degree strongly preferred

Basic Qualifications:

12+ years in management consulting, corporate strategy, chief of staff, or senior strategic operations roles — with a demonstrated track record of driving organizational change and executive alignment, not just delivering programs
Bachelor's degree required

Why This Role

You will run the integration portfolio of one of the fastest-growing enterprise software companies in the world — work with direct visibility to the President & COO that determines whether billions of dollars of acquisition value is realized.
This is a role with real scope, real authority, and real impact. The team is lean and the bar is high. If you want to own something meaningful and grow with it, this is it.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior CRM Account Executive - Energy & Utilities (West)]]> Company Description

Job Description

Energy & Utilities Vertical
Enterprise Segment

The CRM AE will oversee market success of ServiceNow's CRM products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:

The CRM AE supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.

Support territory strategy and planning to improve vertical agreement, account use case targeting and execution
Provide input to AE during the account planning process based on territory strategy and recommendation
Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
Champion diversity and belonging to contribute to an open and inclusive environment

Qualifications

To be successful in this role you have:

Location Requirement: Currently located in a major metro US-West or US-Midwest Regions
Must have expertise and demonstrated success selling to Energy and Utilities industry
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years knowledge on return on investment of specialty solutions area (CRM SaaS) to lead solution win
Full cycle AE experience: from demand generation to negotiation/close
10+ years experience as an AE or full cycle specialist sales position
Understanding of business sales processes
Travel required: 30-50%

For positions in this area, we offer a base pay of $125,450 - $207,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Application Security Engineer - Moveworks]]> Company Description

Who we are

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Come join us!

Job Description

The Role

Are you interested in being part of Application Security efforts at Moveworks? Do you enjoy collaborating closely with engineers to develop secure solutions from the ground up and ensure they remain robust over time? Are you passionate about learning and mitigating risks on LLM and Agentic AI solutions at scale? If so, we have the perfect opportunity for you.

As a Security Engineer at Moveworks, you will focus on securing our AI infrastructure, platform, and features. Reporting directly to the Head of Application Security, you will be responsible for designing, implementing and executing security solutions and practices that enable our engineering teams to build secure infrastructure and features at scale.

We are working on cutting-edge solutions and safeguards so Large Language Models (LLMs) can be safely deployed in the enterprise. In this role to be successful, you will partner with machine learning, search, product, infrastructure, data, and full-stack teams to identify, define and build elegant security solutions. You’ll drive design reviews and threat models, lead security code reviews and pentest efforts. You will also triage and address findings from SAST (Static Application Security Testing) and DAST (Dynamic Application Security Testing) scans, as well as reports from our Bug Bounty program. This is an opportunity to play an integral role at the fastest-growing AI startup in its space.

What You Will Do

Lead Security Reviews: Engage proactively in design discussions and data handling reviews to ensure security is integrated at every stage.
Execute Penetration Testing: Carry out targeted penetration tests as part of security reviews for features deemed critical. Identify vulnerabilities and recommend strategies for risk mitigation. Develop and refine testing methodologies to effectively uncover and address security risks.
Develop and Maintain AppSec Processes and Tools: Ensure our AppSec processes and CI/CD scanning tools are up-to-date and effective in identifying and mitigating vulnerabilities.
Contribute to Application Security (AppSec) Program Enhancements: Play a key role in the continuous improvement of the Application Security program at Moveworks, focusing on effective security outcomes.
Collaborate with Cross-Functional Teams: Partner with machine learning, search, product, infrastructure, data, and frontend teams to design secure solutions.
Empower Teams on Security Matters: Enable teams to make informed security-related decisions.

Qualifications

To be successful in this role you have:

5+ years of experience in Application Security identifying security risks, developing mitigation plans, and implementing security features and solutions.
3+ years of experience in Penetration testing.
2+ years of experience with SAST, DAST, dependency scanning and vulnerability management tools like Snyk, GitHub Dependabot, Burp Suite.
2+ years of modern high-level programming language like Python, Golang or equivalent.
Cloud Infrastructure: Hands-on experience with cloud-native security best practices across AWS, GCP, and/or Azure.
Technical Knowledge: In-depth knowledge of application security, network security, authentication, authorization, identity systems, encryption, AI/LLM security and secure coding practices.
Educational Background: BS+ in computer science or a related field, or equivalent relevant experience.

If you are passionate about application security and excited about the opportunity to make a significant impact at Moveworks, we encourage you to apply. Help us achieve our ambitious goals and maintain a high standard of security as we continue to grow and innovate in the AI space.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Staff Machine Learning Engineer, Agentic App Platform]]> Company Description

Who we are

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Come join us!

Job Description

Construct an extensive product infrastructure, complete with user-friendly interfaces that empower engineers and configurators to effortlessly customize and optimize generative AI models. This includes collecting data and feedback, adapting to diverse enterprise use cases and business contexts, and delivering domain-specific conversational experiences.
Design scalable API abstractions for our conversation platform, which supports all popular chat clients (for example, MSTeams, Slack, and Web) and offers a neutral API for developing other parts of the engineering system.
Optimize the dialog engine to accommodate a wide range of conversational features, leveraging private domain knowledge unique to each enterprise customer in the cloud, and enable real-time multilingual translation. You will achieve this with minimal memory footprint, low latency, and streamlined development process for application engineers.
Champion the best practices for coding patterns, API design, scalability, robustness, and optimization. Foster a culture of excellence and continuous improvements among fellow engineers.
Provide comprehensive insights and visibility into the performance of our conversational AI product. This involves implementing a robust logging and tracing framework, user-friendly debugging and triaging tools, and automated metrics for efficient monitoring and analysis.
Collaborate closely with ML engineers, application engineers, product teams, and customer support teams to drive the development of new features and scalability initiatives.

Qualifications

To be successful in this role you have:

A strong foundation in computer science and software engineering, coupled with expertise in building scalable systems.
A deep understanding of clean, modular, and scalable API design. You have the ability to champion best coding practices and influence fellow engineers to uphold high standards of code quality and craftsmanship.
A passion for optimizing systems and improving performance. You are well-versed in tracing, logging, and metrics frameworks, and possess a systematic approach to quickly identify and resolve latency bottlenecks, race conditions, and throughput limitations.
The ability to independently research new requirements and develop innovative solutions. You thrive in an environment of fast-paced coding and execution, embracing rapid iterations to deliver results.
Strong communication skills to effectively articulate rationales and design approaches. You have a cross-functional awareness that enables you to collaborate seamlessly with various teams.
A bachelor's degree or higher in computer science or a related field, demonstrating your academic foundation in the field.
7+ years of professional development experience, specifically in building systems at scale.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr Platform Architect]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring and implementation of solutions.
Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
Provide a variety of knowledge across multiple workflows.
Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
Translate goals to outcomes into a customer roadmap.
Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
Be an expert in managing technical governance and delivery operating models.
Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
Support the sales effort by scoping and estimating the engagement and change orders.
Be an active contributor of leading practices and expertise related to the ServiceNow platform.
Maintain skills / certifications.
Support the professional development of others through means of mentoring.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Consulting on AI and Agentic AI in the SaaS platform/packaged software.
Understanding of concepts like Autonomous Workforce and how this applies to Service Management.
Industry domain expertise in SaaS.
Designing and implementing Service Management (e.g. CRM, GBS, HR, ITSM, ERP, LowCode) in SaaS platforms/packaged software.
Modelling Service Models and designing Service Catalogs.
Consulting customers on Service Processes and Capabilities.
Success driving complex issues through analysis and resolution.
Ability to relay complex information to diverse set of audiences, both technical and non-technical.
Large program experience leading architecture and design.
Consulting on integrations and lifecycles of data across platforms.
Driving Data Governance for the Service Management Capabilities.
Multiple years progressive experience as part of a professional services organization; or equivalent education/experience.
Ability to travel up to 50%.
Right to work in the country you are applying to

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[People Operations Manager]]> Company Description

Join us to put AI to work for people.

Job Description

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

What you get to do in this role:

Our Global People Care team makes the world of work, work better for our employees. Using our own technology, we deliver an engaging employee experience, providing support to employees and managers across 27 countries. Partnering closely with our HR Business Partners and Centers of Excellence we create a strong and effective cross-functional team. We learn from our employees’ interactions with us, and constantly evolve and enhance our service delivery.

As a People Operations Manager, you will work closely with Global People Care Associates, Specialists, and regional Team Leads, demonstrating ServiceNow leadership capabilities by supporting their day-to-day activities to maximize productivity and optimize organizational collaboration. You will partner directly with Global Care Leads and Global People stakeholders to advise on and develop processes, policies, and programs, as well as provide support and/or resolve escalations. By proactively identifying opportunities to automate, innovate, and streamline service delivery, you will help to elevate the Global People Operations HR service and delivery team’s performance and capabilities.

Key responsibilities:

Lead a team of Global People Care Associates, Specialists, and regional Team Leads—providing performance feedback as appropriate to line managers
Demonstrate leadership skills, including the ability to inspire, motivate, and guide a team toward achieving ambitious targets and fostering a positive team culture
Identify, recommend, and implement improvements to regional and Global People Care processes to achieve increased efficiency and service consolidation, capturing time and cost savings as well as global consistency wherever possible
Responsible for process optimization efforts to enhance efficiency, quality, productivity, and employee experience
Foster a culture of innovation and continuous process improvement within Global People
Build and maintain productive partnerships with Global People Operations and Center of Excellence (COE) leaders, driving proactive consultation and collaboration across Global People and COE stakeholders and contribute to cross-functional projects as needed
Think critically and strategically, leveraging strong analytical skills to interpret data, identify trends, and derive insights to guide informed decision making and support evidence-based recommendations in alignment with Global People Operations strategy and organizational goals
Be a change champion: advocate for and promote the change that impacts the Global People Care team

What are we looking for:

To excel in this role, you should demonstrate the following:

Living our values and leadership capabilities: you take a humble approach to learning, obsess over customer experience, consistently strive to foster empathy and inclusivity, and celebrate wins collectively.
A passion for leading, coaching and developing team members
Excellent communication, relationship and collaboration skills with colleagues at all levels of the organization
A product mindset, envisioning and influencing outcomes-based solutions with the voice of the customer in mind
Experience engaging and partnering with functional leaders
In-depth knowledge of both regional and global compliance and legislative topics e.g. HIPAA (United States), OFCCP (United States), and GDPR and experience applying this to Global People processes
Experience scaling and streamlining Global People processes
Strong data and analytics skills to influence, and provide critical insights through effective storytelling to functional stakeholders and leadership
Creative thinking and problem-solving skills – applying these across service consolidation and refinement, process improvement opportunities, and escalation management
Ability to thrive in a dynamic, ambiguous, fast paced and high-growth environment
Ability to own and drive projects to completion as needed
Availability to work in shifts

Qualifications

Required Qualifications:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
8+ years previous experience working in an HR operations or centralized customer service support role supporting global client groups
5-7 years of experience in process management and working with internal and external stakeholders
5+ years’ previous experience as a manager or team lead of HR operators
Proficient in MS Excel, PowerPoint, Data Analytics
Extensive experience in process optimization in operations
Strong process support skills and knowledge of Human Resources tools and technology

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Intern - Marketing Associate]]> Company Description

Job Description

At ServiceNow, we’re looking for students who want to learn, grow, and take a giant step early in their career, all while making a giant impact. We offer internship opportunities across various marketing functions. You will work on real, meaningful projects that impact the business and our customers. In addition to receiving relevant on-the-job experience, you will have numerous opportunities to participate in learning workshops and engaging sessions – all designed to enhance your professional development and help expand your communities.

We have four different internship opportunities available. Please see details about each team and their role below:

1. Brand Marketing – Customer Advocacy Intern

What you will do:

Identify and develop customers/stories who will drive the pipe for Brand, Comms and Events activation and amplification.
Support processes and technology that help us manage our workflows, pipeline, collaboration, requests and reporting to optimize the impact of our team.
Work with customers and ServiceNow stakeholders, sharing the value of our program, recruiting customers and connecting them to opportunities that will promote them, their companies and their innovative approaches, to a global audience.

2. Brand Marketing – Talent Brand Intern

What you will do:

Responsible for Talent Brand Marketing quarterly metrics dashboard by working with stakeholders across Brand, Comms, and Marketing to obtain metrics for their focus areas.
Conduct quarterly assessment of our company reviews to assess and synthesize sentiments, identify key themes, correlate with other employee survey data, and package up insights to share with leadership
Assist with ServiceNow career site content strategy, review quarterly metrics, optimize content for higher engagement to reach targeted talent audiences

3. Digital Marketing - Associate Program Manager Intern

What you will do:

Partner with the functional teams within Digital Marketing to understand their current file taxonomy and how they collaborate across teams. Collect business requirements for ideal repository structure.
Drive the creation of a document repository for digital marketing org creating a single place to file/store and collaborate with files ensuring efficiency and ease of access for users.
Gain a strong understanding of the role an operations team plays in driving optimization around people, processes, and tools for an org. (metrics/reporting, vendor management, budget & finance, tools, program & enablement documentation, headcount/resourcing/onboarding/offboarding, and more!)

4. Marketing Transformation - Data Specialist Intern

What you will do:

Collect, query, standardize, and cleanse structured, and unstructured data used for transformation programs and other go to strategic initiatives
Source and append marketing data to increase and improve marketing transformation efforts
Perform recurring audits against core data source systems to ensure data integrity and reliability required for business analysis and insights

Qualifications

Who you are:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
A quick, yet thoughtful decision maker who knows when to ask questions, when to act, when to escalate, and when to ask for help
Highly collaborative, team-oriented, detailed, and organized with ability to manage time and multitask
Excellent written and verbal communication, leadership, and presentation skills
Passion for storytelling and identifying trends
High proficiency in MS Office Suite of Products (Word, Excel, Outlook, PowerPoint)

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Intern - Marketing Associate]]> Company Description

Job Description

We have four different internship opportunities available. Please see details about each team and their role below:

1. Brand Marketing – Customer Advocacy Intern

What you will do:

Identify and develop customers/stories who will drive the pipe for Brand, Comms and Events activation and amplification.
Support processes and technology that help us manage our workflows, pipeline, collaboration, requests and reporting to optimize the impact of our team.
Work with customers and ServiceNow stakeholders, sharing the value of our program, recruiting customers and connecting them to opportunities that will promote them, their companies and their innovative approaches, to a global audience.

2. Brand Marketing – Talent Brand Intern

What you will do:

Responsible for Talent Brand Marketing quarterly metrics dashboard by working with stakeholders across Brand, Comms, and Marketing to obtain metrics for their focus areas.
Conduct quarterly assessment of our company reviews to assess and synthesize sentiments, identify key themes, correlate with other employee survey data, and package up insights to share with leadership
Assist with ServiceNow career site content strategy, review quarterly metrics, optimize content for higher engagement to reach targeted talent audiences

3. Digital Marketing - Associate Program Manager Intern

What you will do:

Partner with the functional teams within Digital Marketing to understand their current file taxonomy and how they collaborate across teams. Collect business requirements for ideal repository structure.
Drive the creation of a document repository for digital marketing org creating a single place to file/store and collaborate with files ensuring efficiency and ease of access for users.
Gain a strong understanding of the role an operations team plays in driving optimization around people, processes, and tools for an org. (metrics/reporting, vendor management, budget & finance, tools, program & enablement documentation, headcount/resourcing/onboarding/offboarding, and more!)

4. Marketing Transformation - Data Specialist Intern

What you will do:

Collect, query, standardize, and cleanse structured, and unstructured data used for transformation programs and other go to strategic initiatives
Source and append marketing data to increase and improve marketing transformation efforts
Perform recurring audits against core data source systems to ensure data integrity and reliability required for business analysis and insights

Qualifications

Who you are:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
A quick, yet thoughtful decision maker who knows when to ask questions, when to act, when to escalate, and when to ask for help
Highly collaborative, team-oriented, detailed, and organized with ability to manage time and multitask
Excellent written and verbal communication, leadership, and presentation skills
Passion for storytelling and identifying trends
High proficiency in MS Office Suite of Products (Word, Excel, Outlook, PowerPoint)

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Agentic Search Infrastructure Engineer - Moveworks]]> Company Description

Job Description

Build and own the infrastructural substrate beneath the agentic search platform, spanning the index engine, the ingestion and enrichment pipeline, and the entity, identity, and feature intelligence that gives content context. Solve the hard problem of keeping index-time enrichments aligned with what agents expect at query time, so retrieval, ranking, and reasoning all build on a consistent foundation.

Build and operate hybrid indexing technology at scale across large clusters, spanning keyword-based sparse-vector indices, embedding-based semantic indices, and emerging semantic-ID indexing driven by next-token prediction. Own the full index lifecycle, and expose clean, unified contracts to the search primitives and recipes that agents compose on top of the corpus.

Design and run high-throughput ingestion and enrichment pipelines that produce a multi-representation, permission-aware corpus at index time. Orchestrate the stages that make content agent-ready, including parsing, chunking, embedding, entity resolution, and access control, and evolve them as new agentic use cases emerge.

Build and operate multi-modal indexing across the full mix of enterprise data, from free text and structured content such as tables to diagrams, images, and audio and video. Represent each modality so it is retrievable through a unified surface, letting agents find the right material regardless of its form or source.

Contribute to a knowledge graph that resolves entities across enterprise data sources, letting agents link disparate resources such as tickets, files, and people through canonical entity relationships.

Improve the performance, scalability, and observability of search, including query latency, indexing throughput, and cluster health, to deliver low-latency, high-quality agentic search experiences. Apply techniques such as vector quantization to balance model quality, retrieval performance, and storage cost.

Own search infrastructure end to end, from intake and design through rollout and ongoing operations, and help shape the search roadmap as the platform grows to support new agents, primitives, and recipes, including needs not yet anticipated.

Drive reliability and operability across the platform through index lifecycle policies, capacity planning, and cluster scaling strategies that keep a growing library of reusable search capabilities healthy in production.

This is a highly collaborative, in-person role, working cross-functionally with Search Ranking, ML, and Platform engineering teams to deliver robust, production-grade agentic search capabilities.

Qualifications

BS or MS in Computer Science or an equivalent engineering background; PhD is a plus.

2+ years of full-time industry experience.

Hands-on experience with search technologies; proficiency in one or more search technologies such as Lucene, Solr, Elasticsearch, or OpenSearch is required, with additional experience in vector databases being an advantage.

Excited to be part of an in-person team culture, collaborating on-site with colleagues every day.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr Executive Assistant]]> Company Description

Join us to put AI to work for people.

Job Description

This will be supporting our President, Chief Product Officer and Chief Operating Officer. We are seeking a highly skilled and proactive (Secondary) Sr. Executive Assistant to join our team and provide critical administrative support to our President, CPO, and COO. This position offers the opportunity to work closely with executive leadership while ensuring that the President’s time is optimized, day-to-day processes run smoothly, and key projects are well-coordinated. The ideal candidate will possess excellent organizational skills and demonstrate a high level of confidentiality and professionalism in all aspects of their work.

Schedule and manage all internal meetings
Plan and manage all internal events, such as leadership offsites, quarterly product reviews, or meetings that involve senior leadership, ensuring logistical details are handled seamlessly.
Serve as a backup to the Sr. Executive Assistant to the President, CPO, and COO, stepping in when needed to handle administrative tasks such as managing schedules, handling communications, and organizing internal and external meetings.
Maintain consistent communication with all stakeholders to ensure that key tasks are completed and deadlines are met without disruption.
Help in the preparation and coordination of materials for meetings, presentations, and reports.
Manage and track ongoing projects, ensuring deadlines are met and relevant materials are prepared.
Act as a liaison between different departments to ensure alignment and timely execution of initiatives.
Manage Expense Reports: Oversee the submission and processing of the Executive’s expense reports via Concur, ensuring accuracy and timely approvals.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
10+ years’ experience supporting SVP and/or CxO
Highly organized with exceptional communication skills and ability to manage a variety of high priority projects from multiple management and professional levels
Ability to manage multiple tasks simultaneously and prioritize effectively across multiple channels: email, Teams, in-person engagements
Desire to grow and take on your own projects
Excellent communication skills, both verbal and written.
High level of discretion and the ability to handle confidential information.
Proactive problem-solving skills and the ability to think ahead to anticipate needs.
Professional demeanor and soft skills
Proficient in Zoom, Microsoft Office suite (Word, Excel, PowerPoint, Outlook, Loop), and Concur

FD21

For positions in this location, we offer a base pay of $126,800 - $221,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Software Engineer, Agentic Systems - Moveworks]]> Company Description

Who we are

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Come join us!

ServiceNow

Job Description

The Role

We're building the runtime infrastructure that powers Moveworks' AI agents — the systems that orchestrate, execute, and deliver agent responses to millions of enterprise users in real time. This is not an ML role. This is a distributed systems engineering role at the heart of the agentic AI wave.

Our AI agents can plan, execute multi-step workflows, call tools, wait on human input, and resume — all while maintaining correctness, observability, and low latency. The systems that make this possible are what you'll build and own.

What you get to do in this role:

Agent orchestration engine — A state machine that manages long-running agent sessions, coordinating planning, execution, and user interaction across multiple LLM calls and tool invocations
Distributed session management — Lease-based ownership using DynamoDB conditional writes, heartbeat protocols, and crash recovery via checkpointing
Event-driven message pipeline — SQS FIFO queues for ordered delivery, Kafka consumers for event processing, and real-time streaming via gRPC and Socket.IO
Structured concurrency — Python asyncio TaskGroups running multiple concurrent tasks per session (message polling, lease heartbeats, output publishing, orchestrator execution) with fail-fast semantics and graceful cancellation
Observability infrastructure — OpenTelemetry instrumentation, distributed trace context propagation across async boundaries, custom span lifecycle management for sessions that span minutes
Caching and state layers — Redis, DynamoDB KV stores with per-org/per-bot scoping, batch read optimization, and hot-reload configuration

Qualifications

To be successful in this role you have:

You should have deep experience in at least 3 of these areas:

Distributed systems: consistency models, idempotency, exactly-once delivery, distributed locking/leasing
Concurrent/async programming: Python asyncio, Go goroutines, structured concurrency, cancellation handling
Event-driven architectures: message queues (SQS, Kafka), pub/sub, backpressure, delivery guarantees
Database systems for infrastructure: DynamoDB (conditional writes, transactions), Redis (connection pooling, pub/sub)
Observability: OpenTelemetry, distributed tracing, span context propagation, Prometheus metrics
gRPC/protobuf: streaming RPCs, service interface design, error handling patterns

Required:

2+ years building production backend/infrastructure systems
Strong in Python or Go (ideally both)
Experience designing and operating systems that handle real traffic at scale
Comfort with ambiguity — these are novel problems without textbook solutions

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Staff Software Engineer, Agentic Systems - Moveworks]]> Company Description

Who we are

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Come join us!

ServiceNow

Job Description

The Role

What you get to do in this role:

Agent orchestration engine — A state machine that manages long-running agent sessions, coordinating planning, execution, and user interaction across multiple LLM calls and tool invocations
Distributed session management — Lease-based ownership using DynamoDB conditional writes, heartbeat protocols, and crash recovery via checkpointing
Event-driven message pipeline — SQS FIFO queues for ordered delivery, Kafka consumers for event processing, and real-time streaming via gRPC and Socket.IO
Structured concurrency — Python asyncio TaskGroups running multiple concurrent tasks per session (message polling, lease heartbeats, output publishing, orchestrator execution) with fail-fast semantics and graceful cancellation
Observability infrastructure — OpenTelemetry instrumentation, distributed trace context propagation across async boundaries, custom span lifecycle management for sessions that span minutes
Caching and state layers — Redis, DynamoDB KV stores with per-org/per-bot scoping, batch read optimization, and hot-reload configuration

Qualifications

To be successful in this role you have:

You should have deep experience in at least 3 of these areas:

Distributed systems: consistency models, idempotency, exactly-once delivery, distributed locking/leasing
Concurrent/async programming: Python asyncio, Go goroutines, structured concurrency, cancellation handling
Event-driven architectures: message queues (SQS, Kafka), pub/sub, backpressure, delivery guarantees
Database systems for infrastructure: DynamoDB (conditional writes, transactions), Redis (connection pooling, pub/sub)
Observability: OpenTelemetry, distributed tracing, span context propagation, Prometheus metrics
gRPC/protobuf: streaming RPCs, service interface design, error handling patterns

Required:

7+ years building production backend/infrastructure systems
Strong in Python or Go (ideally both)
Experience designing and operating systems that handle real traffic at scale
Comfort with ambiguity — these are novel problems without textbook solutions

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Machine Learning Engineer, Agentic Systems - Moveworks]]> Company Description

Who we are

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Come join us!

ServiceNow

Job Description

The Role

What you get to do in this role:

Design, build and optimize scalable machine learning infrastructure to support training, evaluation, and deployment of large language models.
Build abstractions to automate various steps in different ML workflows
Collaborate with cross functional teams of engineers, data analytics, machine learning experts, and product to build new features
Leverage your experience to drive best practices in ML and data engineering

Qualifications

To be successful in this role you have:

5+ years of industry experience in Machine Learning, Infrastructure or related fields
Experience with deep learning framework such as Pytorch or Huggingface or LLM serving frameworks such as vLLM or TensorRT-LLM.
Experience with building and scaling end-to-end machine learning systems
Experience building scalable micro services and ETL pipelines
Expertise in Python and experience with performant language such as C++ or GoLang
Bachelor's in Computer Science, Computer Engineering, Mathematics, or equivalent field.
A love of research publications in the machine learning and software engineering communities
Effective communicator with experience collaborating cross-functionally with other teams

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Software Engineer, Agentic Systems - Moveworks]]> Company Description

Who we are

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Come join us!

ServiceNow

Job Description

The Role

What you get to do in this role:

Agent orchestration engine — A state machine that manages long-running agent sessions, coordinating planning, execution, and user interaction across multiple LLM calls and tool invocations
Distributed session management — Lease-based ownership using DynamoDB conditional writes, heartbeat protocols, and crash recovery via checkpointing
Event-driven message pipeline — SQS FIFO queues for ordered delivery, Kafka consumers for event processing, and real-time streaming via gRPC and Socket.IO
Structured concurrency — Python asyncio TaskGroups running multiple concurrent tasks per session (message polling, lease heartbeats, output publishing, orchestrator execution) with fail-fast semantics and graceful cancellation
Observability infrastructure — OpenTelemetry instrumentation, distributed trace context propagation across async boundaries, custom span lifecycle management for sessions that span minutes
Caching and state layers — Redis, DynamoDB KV stores with per-org/per-bot scoping, batch read optimization, and hot-reload configuration

Qualifications

To be successful in this role you have:

You should have deep experience in at least 3 of these areas:

Distributed systems: consistency models, idempotency, exactly-once delivery, distributed locking/leasing
Concurrent/async programming: Python asyncio, Go goroutines, structured concurrency, cancellation handling
Event-driven architectures: message queues (SQS, Kafka), pub/sub, backpressure, delivery guarantees
Database systems for infrastructure: DynamoDB (conditional writes, transactions), Redis (connection pooling, pub/sub)
Observability: OpenTelemetry, distributed tracing, span context propagation, Prometheus metrics
gRPC/protobuf: streaming RPCs, service interface design, error handling patterns

Required:

5+ years building production backend/infrastructure systems
Strong in Python or Go (ideally both)
Experience designing and operating systems that handle real traffic at scale
Comfort with ambiguity — these are novel problems without textbook solutions

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Enterprise Account Executive - Baltics]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
Identify the right specialist/ support resources to bring into a deal, at the right time

Qualifications

To be successful in this role you have:

10+ years of sales experience within software OR solutions sales organization
Proven success in selling SaaS solutions into the Baltic countries
Experience establishing trusted relationships with current and prospective clients and other teams
Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
Experience achieving sales targets
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
The ability to understand the "bigger picture" and our plans around IT
Experience promoting a customer success focus in a "win as a team" environment
Willingness to travel up to 50%
One local language (preferably Estonian) and English, Russian would be a plus

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Solution Sales Executive - Moveworks]]> Company Description

Job Description

The Solution Sales Manager will oversee market success of ServiceNow's Employee Experience products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:

Support territory strategy and planning to improve vertical agreement, account use case targeting and execution
Provide input to AE during the account planning process based on territory strategy and recommendation
Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
Champion diversity and belonging to contribute to an open and inclusive environment

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years knowledge on return on investment of specialty solutions area to lead solution win
Experience as an AE, or in alternative sales/ customer service role
Understanding of business sales processes
Travel required: 30-50%

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Staff Software Engineer, Developer Experience — Moveworks]]> Company Description

Moveworks

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Come join us!

ServiceNow

Job Description

To do this well, we build platforms first. Scalable, general-purpose developer infrastructure that products can be built on top of — and then we build those products too. The team lives at the intersection of platform engineering discipline and developer-facing product thinking.

As a Staff Engineer on the Developer Experience team, you are the technical foundation the team builds on. You own the hardest platform problems — generality, scalability, extensibility — while keeping the developer experience as the measure of success. You think in systems: what's the right abstraction, what does this need to support in two years, how do you build something that a developer in a customer environment can actually depend on?

You're not just an architect. You ship. And you bring others along with you.

Design and build the core developer platforms that power the MW developer ecosystem — SDKs, APIs, runtime abstractions, tooling infrastructure, and developer-facing services
Own end-to-end delivery of agentic developer products that increase developer productivity: faster time-to-market, higher-quality artifacts, lower integration friction
Define the platform primitives that other products and teams build on — with a strong bias toward generality, reliability, and clean abstractions
Drive measurable improvements in developer supply metrics: developer activation, integration velocity, quality of published artifacts, and ecosystem breadth
Lead technical strategy for your platform areas — roadmap input, API design, and cross-team technical alignment
Set the engineering bar: architecture reviews, design standards, observability, and operational excellence
Mentor senior engineers and raise the team's overall technical depth

The best Staff Engineers on this team are multipliers — not just of code, but of developer capability. You should be able to look at a developer pain point, trace it to a platform gap, design the right general solution, and ship it in a way that unlocks a category of use cases rather than solving one at a time. You raise the abstraction level of everything you touch.

Qualifications

8+ years of experience designing, building, and operating production systems; significant experience on platform or infrastructure teams
Proven ability to build general-purpose, developer-facing platforms — SDKs, APIs, developer tooling, or integration frameworks — at scale
Strong distributed systems fundamentals: service reliability, API design, performance, fault tolerance, and operational observability
Backend engineering depth in Python and/or Go (or equivalent); fluent in microservices and cloud-native patterns
Experience building platforms that other engineers build on top of — you understand what makes an abstraction good vs. leaky
Product sensibility for developer experience: you can feel the difference between a platform that delights and one that frustrates, and you close that gap

Nice to Have

Experience building agentic systems, LLM-powered developer tooling, or AI-assisted development products
Familiarity with developer ecosystem growth — activation funnels, SDK adoption, developer community feedback loops
Exposure to enterprise developer environments and the constraints they impose (auth, sandboxing, compliance, multi-tenancy)

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Director of Integrated Marketing Program - IT]]> Company Description

Join us to put AI to work for people.

Job Description

ServiceNow IT solutions represent our largest, most complex buying group opportunity. IT leaders — from CIOs to infrastructure owners to security architects — are being asked to simultaneously modernize legacy environments, adopt AI, and prove ROI on every dollar. This is the program that has to cut through.

As Senior Director of Integrated Marketing for IT, you will own the global program strategy that moves IT buying groups from awareness to committed customers. You will lead a dedicated cross-functional team, partner with regional campaign teams across AMS, EMEA, and APAC, and operate as a strategic peer to product marketing, field leadership, and our global agency partners.

What You'll Do

Program Strategy & Buying Group Experience

Develop and own the global IT program strategy, mapping the full buying group across all stages of the buyer journey — from problem awareness through technical validation, business value alignment, and final commitment

Identify and close content and experience gaps before commissioning new work; quality of coverage matters more than volume of output

Maintain the IT messaging architecture, ensuring all programs reflect genuine understanding of how enterprise IT organizations evaluate, procure, and champion technology decisions

Manage a program budget with clear investment rationale and measurable return

Cross-Functional Leadership

Lead a dedicated integrated marketing team including campaign management, content strategy, audience planning, and program operations

Serve as the primary coordination point for creative, product marketing, and paid media partners embedded in your program

Partner actively with regional campaign leads to ensure global programs are locally executable without losing coherence or quality

Drive shared clarity on priorities across a wide set of stakeholders — brand, demand generation, field marketing, and GTM leadership

Performance & Pipeline Accountability

Set and own program KPIs across the full buyer journey — not just volume metrics — including buying group engagement, opportunity stage progression, executive stakeholder coverage, and marketing-influenced pipeline

Report regularly to senior marketing and GTM leadership with clear performance insights and optimization recommendations

Identify when programs aren't working and make decisive calls to redirect investment

Content & Messaging Quality

Partner with content strategy and creative leadership to ensure every buyer touchpoint is connected, on-brief, and clearly mapped to a specific buyer question

Act as the quality gatekeeper: push back on work that is generic, off-brand, or missing a clear next step for the buyer

Ensure IT-specific content reflects the sophistication of the audience — these are experienced technical and business leaders who can spot superficial messaging immediately

Qualifications

What We're Looking For

15+ years of experience in marketing, integrated marketing, campaign management, or related roles within an IT B2B SaaS or technology environment.
Proven track record designing and executing complex, multi-stakeholder programs at scale, with specific pipeline outcomes you can speak to
Experience leading cross-functional teams without direct authority over all contributors — you get things done through influence and clarity, not just org structure
Strong budget management skills; you treat program investment with P&L discipline
Data-driven decision-maker who can move from performance data to action quickly
Direct communicator who writes a brief your team doesn't have to re-interpret and makes decisions when things are ambiguous rather than waiting for consensus
Genuine curiosity about AI — you experiment with it in your own work, stay current on what's changing in the landscape, and help your team use it to move faster without sacrificing quality

For positions in this location, we offer a base pay of $220,300 - $396,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Principal Platform Architect]]> Company Description

Job Description

This role MUST reside in the Santa Clara Area.

What you get to do in this role:

The Customer Outcomes Principal Platform Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Principal Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.

You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring and implementation of solutions.
Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
Provide a variety of knowledge across multiple workflows.
Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
Translate goals to outcomes into a customer roadmap.
Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
Manage technical governance, and an delivery operating model and governance.
Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
Support the sales effort by scoping and estimating the engagement and change orders.
Be an active contributor of leading practices and expertise related to the ServiceNow platform.
Maintain skills / certifications on for .
Support the professional development of others through means of mentoring.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
12+ years progressive experience as part of a professional services organization; or equivalent education/experience
Management consulting experience
Ability to travel up to 80%
Creativity with comfort running programs independently within a "startup paced" environment
Success driving complex issues through analysis and resolution
Ability to relay complex information to diverse set of audiences, both technical and non-technical
ServiceNow certifications in aligned workflow
Industry domain expertise
Large program experience leading architecture and design
Enterprise architecture experience
Cloud application technology experience

For positions in this location, we offer a base pay of $165,500 - $230,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior AI Agent Engineer – Moveworks | Customer Deployment]]> Company Description

Join us to put AI to work for people.

Job Description

Core Responsibilities & Impact:

Full-stack Ownership: Partner deeply with customers throughout the entire delivery lifecycle of AI Agents on the Moveworks ServiceNow Platform: Vision-Lock, Solution Design/Architecture, Building, Tuning, and launch.
Custom Solution Design: Architect, design and consult with customers to develop high-impact technical AI solutions on the Moveworks ServiceNow platform by helping them leverage AI in novel and meaningful ways to solve complex business challenges.
Integration and implementation: Integrate the Moveworks ServiceNow Platform to Customer enterprise system in an innovative, secure and performant manner.
Product Partnership: Work closely with engineering and product teams on new product rollouts, and help drive product decision making by synthesizing on-the-ground customer feedback and technical gaps.
Strategic Autonomy: Consult customers and apply creative freedom in solution design to shape the customer’s Agentic AI roadmap.

About You:

Technical Acumen & Curiosity Mindset: You are a rapid learner with high technical aptitude and strong generalist with instincts to quickly learn both new technical and business domains. You possess a curiosity to understand details from both a technical and a business perspective i.e: trying to understand: "what happens under the hood?" and “why is this done that way?”
Technical Mastery: Strong grasp of API based systems integration, LLM-based systems design including prompt engineering, context engineering, and data modeling.
Product Excellence Obsession: You have product taste/judgement and are obsessed with building and delivering exceptional product experiences for users.
Reusability: You share what works with the broader team, and help generalize solutions into reusable templates.
Customer-Centric Soft Skills: You have the communication skills required for deep customer partnerships, and you genuinely enjoy working directly with customers. You are compelled to develop and deliver compelling solution narratives through creation of high-quality artifacts (e.g. architecture diagrams, solution proposals, product documentation, SOWs) as well as engaging presentations and demos, tailored to the technical and business awareness of the audience.
Strategic Guidance & Influence: Serve as a trusted advisor to customers, providing strategic direction to help them overcome technical and organizational obstacles. This includes developing and delivering context-specific solutions, as well as upskilling customer teams to leverage the product independently.
Entrepreneurial Drive / Grit: You aspire to a high-growth career path, actively seeking to gain maximum exposure and learning across engineering, product, and business functions as quickly as possible. You lean into navigating through challenging business situations or antiquated legacy systems.
Ecosystem Partnership: You possess a strong sense of personal accountability to both customers and internal teammates who rely on your expertise.

Qualifications

To be successful in this role you have:

5+ years of experience in a technical role, such as a Forward Deployed Engineer, Solutions Engineer, Customer Success Engineer, Solutions Architect, Consulting Engineer or Software Engineer.
Ability to operate across multiple business functions or technical domains, demonstrating adaptability, quick-to-learn, and broad technical skills.
Experience designing, building and launching full-stack workflows, and automations, leveraging REST APIs, iPaaS automation (Workato, Azure Functions, AWS Lambdas, ServiceNow Flow Designer), or generic scripting (e.g., Python, JavaScript, Golang, etc.).
Fully independent practitioner who owns work with minimal guidance, applying in-depth knowledge to problems of diverse scope and evaluating multiple factors to arrive at sound technical decisions.
Track record of contributing ideas and documentation across project teams, not just within immediate assignments.
You are willing to travel up to 25% of the time

Preferred Qualifications:

Familiarity with enterprise platforms (e.g. ServiceNow, Jira Service Desk, Zendesk, Workday, Okta, etc.) is a plus
You have familiarity with Linux and Windows environments and using the command line.
You have a great track record of driving successful technical adoption with medium to large-sized enterprise projects
You stay current with the latest AI tools and frameworks, and think about how to apply them thoughtfully to work smarter and build reliable, scalable solutions

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Staff AI Agent Engineer – Moveworks | Customer Deployment]]> Company Description

Join us to put AI to work for people.

Job Description

As a Staff AI Agent Engineer – Moveworks | Customer Deployment at Moveworks ServiceNow, you’ll be responsible for making customers successful with the Moveworks ServiceNow Platform by accelerating product adoption through various customer engagements. You are a critical, high-leverage technical individual that operates at the intersection of Customer Success, Product Management, and Engineering.

Core Responsibilities & Impact:

Full-stack Ownership: Partner deeply with customers throughout the entire delivery lifecycle of AI Agents on the Moveworks ServiceNow Platform: Vision-Lock, Solution Design/Architecture, Building, Tuning, and launch.
Custom Solution Design: Architect, design and consult with customers to develop high-impact technical AI solutions on the Moveworks ServiceNow platform by helping them leverage AI in novel and meaningful ways to solve complex business challenges.
Integration and implementation: Integrate the Moveworks ServiceNow Platform to Customer enterprise system in an innovative, secure and performant manner.
Product Partnership: Work closely with engineering and product teams on new product rollouts, and help drive product decision making by synthesizing on-the-ground customer feedback and technical gaps.
Strategic Autonomy: Consult customers and apply creative freedom in solution design to shape the customer’s Agentic AI roadmap.

About You:
You are a technical generalist & a “do-er” with a deep, intuitive understanding of complex systems and a relentless focus on customer impact. You thrive in a dynamic, high-growth environment where you can both build and lead.

Technical Acumen & Curiosity Mindset: You are a rapid learner with high technical aptitude and strong generalist with instincts to quickly learn both new technical and business domains. You possess a curiosity to understand details from both a technical and a business perspective i.e: trying to understand: "what happens under the hood?" and “why is this done that way?”
Technical Mastery: Strong grasp of API based systems integration, LLM-based systems design including prompt engineering, context engineering, and data modeling.
Product Excellence Obsession: You have product taste/judgement and are obsessed with building and delivering exceptional product experiences for users.
Reusability: You share what works with the broader team, and help generalize solutions into reusable templates.
Customer-Centric Soft Skills: You have the communication skills required for deep customer partnerships, and you genuinely enjoy working directly with customers. You are compelled to develop and deliver compelling solution narratives through creation of high-quality artifacts (e.g. architecture diagrams, solution proposals, product documentation, SOWs) as well as engaging presentations and demos, tailored to the technical and business awareness of the audience.
Strategic Guidance & Influence: Serve as a trusted advisor to customers, providing strategic direction to help them overcome technical and organizational obstacles. This includes developing and delivering context-specific solutions, as well as upskilling customer teams to leverage the product independently.
Entrepreneurial Drive / Grit: You aspire to a high-growth career path, actively seeking to gain maximum exposure and learning across engineering, product, and business functions as quickly as possible. You lean into navigating through challenging business situations or antiquated legacy systems.
Ecosystem Partnership: You possess a strong sense of personal accountability to both customers and internal teammates who rely on your expertise.

Qualifications

To be successful in this role you have:

8+ years of experience in a technical role, such as a Forward Deployed Engineer, Solutions Engineer, Customer Success Engineer, Solutions Architect, Consulting Engineer or Software Engineer; or an advanced degree with 6+ years
Demonstrated ability to operate across multiple business functions or technical domains, demonstrating adaptability, quick-to-learn, and broad technical skills.
Experience designing, building and launching full-stack workflows, and automations, leveraging REST APIs, iPaaS automation (Workato, Azure Functions, AWS Lambdas, ServiceNow Flow Designer), or generic scripting (e.g., Python, JavaScript, Golang, etc.).
Proven ability to determine methods and procedures on new assignments independently, exercising strong judgment to select the right approaches and drive results across complex, cross-functional problems
Experience leading projects and coordinating other team members, with strong networks across departments and key external stakeholders
You are willing to travel up to 25% of the time

Preferred Qualifications

Familiarity with enterprise platforms (e.g. ServiceNow, Jira Service Desk, Zendesk, Workday, Okta, etc.) is a plus
You have familiarity with Linux and Windows environments and using the command line.
You have a great track record of driving successful technical adoption with medium to large-sized enterprise projects
You stay current with the latest AI tools and frameworks, and think about how to apply them thoughtfully to work smarter and build reliable, scalable solutions

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[ServiceNow Futures Summit — GTM Experience ]]> Company Description

Join us to put AI to work for people.

Job Description

About This Event

ServiceNow is hosting a one-day, immersive career exploration event designed for early-career professionals who are curious about Go-to-Market (GTM) careers in enterprise technology.

This is not a job interview — it's an opportunity to connect with ServiceNow leaders, learn about the industry, and experience what a career in GTM could look like for you.

What to Expect

Your day will include:

An executive keynote from ServiceNow leadership

Track sessions focused on GTM functions and career pathways

Networking with recruiters and business leaders

Meals provided throughout the day

Qualifications

Who Should Apply

This event is designed for individuals who:

Are in the early stages of their career, with up to 5 years of professional experience

Have a genuine interest in pursuing a career in GTM, sales, or customer-facing business roles

Are available to attend in person in West Palm Beach, FL on August 6, 2026

Are located in or near the South Florida area (please note: travel reimbursement and lodging are not provided)

Come from any academic background or field of study — we welcome diverse perspectives

Additional Information

This event does not constitute an offer of employment

Attendance at this event does not confer or imply eligibility for work authorization sponsorship

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[ServiceNow Futures Summit - SWE Experience ]]> Company Description

Join us to put AI to work for people.

Job Description

About This Event

ServiceNow is hosting a one-day, immersive career exploration event, in West Palm Beach, FL, designed for early-career professionals who are curious about Software Engineering (SWE) careers in enterprise technology.

This is not a job interview — it's an opportunity to connect with ServiceNow leaders, learn about the industry, and experience what a career in SWE at ServiceNow could look like for you.

What to Expect

Your day will include:

An executive keynote from ServiceNow leadership

Sessions focused on SWE functions and career pathways

Networking with recruiters and business leaders
Meals provided throughout the day

Qualifications

This event is designed for individuals who:

Are currently pursuing a Bachelor’s degree, from an accredited university, in the field of Computer Science, Computer Engineering, or similar and graduating between December 2027 and May 2029

⁠Have experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.

Have skills with various computer programming languages, including but not limited to: Python, JavaScript, Java, C, C++, etc
Have excellent problem solving, critical thinking, communication, and collaboration skills
Have computer programming, problem solving, and critical thinking skills

Have a genuine interest in pursuing a career in SWE roles

Are available to attend in person in West Palm Beach, FL on August 6, 2026

Are located in or near the South Florida area (please note: travel reimbursement and lodging are not provided)

Additional Information

This event does not constitute an offer of employment

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior CRM Account Executive - Energy & Utilities (West)]]> Company Description

Job Description

What you get to do in this role:

The CRM AE supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.

Support territory strategy and planning to improve vertical agreement, account use case targeting and execution
Provide input to AE during the account planning process based on territory strategy and recommendation
Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
Champion diversity and belonging to contribute to an open and inclusive environment

Qualifications

To be successful in this role you have:

Location Requirement: Currently located in a major metro US-West or US-Midwest Regions
Must have expertise and demonstrated success selling to Energy and Utilities industry
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years knowledge on return on investment of specialty solutions area (CRM SaaS) to lead solution win
Full cycle AE experience: from demand generation to negotiation/close
10+ years experience as an AE or full cycle specialist sales position
Understanding of business sales processes
Travel required: 30-50%

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Platform Architect]]> Company Description

Job Description

You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.
Be an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
Provide a variety of architectural knowledge across multiple workflows.
Develop relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
Translate goals to outcomes into a customer roadmap.
Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
Manage technical governance, and a delivery operating model and governance.
Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
Support the sales effort by scoping and estimating the engagement and change orders.
Be an active contributor of leading practices and expertise related to the ServiceNow platform.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI’s potential impact on the function or industry.
8+ years progressive experience as part of a professional services (SaaS) organization; or equivalent education/experience
Management consulting experience
Success driving complex issues through analysis and resolution
Industry domain expertise
Large program experience leading architecture and design
Enterprise architecture experience
Cloud application technology experience
Right to work in country

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[New Logo Account Executive - Baltics]]> Company Description

Job Description

Post-sale you will lead in orchestrating the transition of these accounts to our established Account Management team as you continue to focus on net new logo accounts.

What you get to do in this role:

· Strategic territory planning - Follow a disciplined and analytical approach to planning and maintaining a target new account pipeline. Keep pipeline current and progressing.

· Creative marketing and prospecting – Think outside-the-box to cultivate awareness of the ServiceNow vision. Strong planning and execution of targeted campaigns for your territory.

· Advance and close sales opportunities - through the successful execution of the sales strategy and roadmap.

· Account Transition – After successfully closing your initial sale, you will orchestrate the transition of the account to our Account Management team.

· Net New Revenue – Execute on new business revenue goals for the organization.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Proven track record of new logo sales experience in IT Service Management, HR, Security Operations, Customer Service, IT Operations Management (within software or IT sales organizations) and/or Management Consulting, with a demonstrated ability to generate new business at new accounts.
Demonstrated experience in territory strategy, planning and sales execution with measurable wins.
Ability to understand broad, macro-level business IT needs for a prospective client.
Ability to break down a complex sales process into discrete activities and see steps ahead to deliver customer outcomes.
Excellent interpersonal skills to inspire and lead a matrix team to establish trust and credibility with prospective customers.
Demonstrated perseverance, resilience, and savvy to find new creative paths to open doors, increase interaction and participation, and engage prospects.
The ideal candidate lives our values to “stay hungry and humble” and doesn’t take their success for granted, always curious, ready to learn and evolve.
Travel up to 50% (depending on geography/region)
One local language (preferably Estonian) and English, Russian would be a plus

Preferred Qualifications

7+ years of quota carrying, technology solution-based direct sales experience, penetrating net new accounts within a territory.
Strong sales strategy skills and demonstrated experience prospecting and bringing in new business.
Experience and success selling a variety of SaaS solutions across all lines of business.
Demonstrated experience in keeping accurate forecast your territory, monthly/quarterly/annually, utilizing sales tools and analytics to target customers with higher propensity to buy and creating strategies that maximize success.
Ability to thrive in a fast-paced environment.
Track record of consistently achieving or surpassing your sales quota

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[AVP, Energy & Utilities Industry GTM]]> Company Description

Job Description

We are looking for a Global AVP for Energy & Utilities Go To Market. The ideal candidate is an Energy & Utilities industry expert with deep knowledge of industry pain points, business processes, system landscapes, and solutions crossing key segments including power generation, transmission and distribution, renewables, oil and gas, and water utilities. They will have deep expertise in asset management, field service operations, grid modernization, workforce management, regulatory compliance, cybersecurity, and customer experience transformation.

The Global AVP for Energy & Utilities Go To Market will identify and localize the ServiceNow Energy & Utilities solutions globally. They will closely align with our account teams across strategic Energy & Utilities clients to seed and develop strategic opportunities based on industry solutions. And they will build trusted relationships with customer and partner executives, partner with sales leaders and account teams, and be a significant contributor to the revenue growth in our top Energy & Utilities accounts.

This leader is ultimately responsible for 4 specific areas of responsibilities, including:

Customer Focused Pipeline Development – Operate as the industry expert for Energy & Utilities, introducing and educating executives and senior leaders to ServiceNow through leadership and participation with customers at industry events, executive business reviews, etc. This activity should directly lead to new pipeline creation. This role is primarily designed to complement the sales cycle, drive results and grow the business. As a former practioner, your guidance and reputation in the industry ultimately grows the business from “the front” through hyper-focus of what’s most important in the industry.
Sales Oriented Pipeline Progression - Partner with account executives and their teams to progress pipeline by infusing industry expertise (solution, messaging, etc.) into account strategy, forming relationships with key buying center executives, and helping shorten deal lifecycles by helping the team highlight the business value and competitive differentiators.
Partner Development & Execution – Lead priorities with select (top three to four) partners to support industry leadership positioning, enablement, and customer development. Focus should be an accelerant for customer-focused pipeline priorities. Ultimately, partners are pivotal to implementations, building pipeline and adding accelerators all aimed at driving the business and value to our customers.
Analyze, Drive & Report on The Business – Analyze the global and regional business to understand trends, opportunities, needs, KPI impact and movement against goals, and use that to feed/fuel customer efforts within this sector. Utilize data to influence/change behaviors to drive results and reinforce high-yield actions.

Qualifications

12-15 years of experience in Energy & Utilities with proven success in guiding strategy, operations, and day-to-day functions within utilities, power companies, or oil and gas organizations, with deep knowledge of core operational processes and key markets for Energy & Utilities

Strong understanding of regulatory compliance and cybersecurity frameworks and their implications for the Energy & Utilities sector, including but not limited to: NERC CIP (Critical Infrastructure Protection), NIS2 Directive (EU Network and Information Security), IEC 62443 (Industrial Automation and Control Systems Security), ISO 27001/27002 (Information Security Management), NIST Cybersecurity Framework, FERC regulations, UK National Grid Cyber Security Strategy, Australia's Security of Critical Infrastructure (SOCI) Act, Singapore's Cybersecurity Act, and other regional critical infrastructure protection and operational technology (OT) security requirements.

Established industry presence and brand within the Energy & Utilities sector, including active participation in industry events, associations, and thought leadership forums

5+ years of Enterprise Platform Software selling into Energy & Utilities organizations as a subject matter expert or in a business development, business consulting, solution consulting, or similar capacity

Ability to travel up to 60% of the time

For positions in this location, we offer a base pay of $206,100 - $371,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Manager, Customer Engagement Strategy & Operations - Moveworks from ServiceNow ]]> Company Description

Join us to put AI to work for people.

Job Description

This is a high-impact opportunity to work at the intersection of executive engagement, sales, and customer insight within one of ServiceNow's most strategically important and high-growth business units. As Senior Manager, Customer Engagement Strategy & Operations, you will support efforts for the Moveworks executive team in their most strategic customer and partner interactions. You will serve as a significant multiplier for executives – driving new business by ensuring every customer touchpoint is purposeful and well-prepared, delivering relevant live product demos to customers, and maintaining the continuity of customer relationships and insights across the full engagement lifecycle.

This role reports to the Director, Customer Engagement Strategy, within the APEX organization, and requires five days per week in-office at the Moveworks from ServiceNow office in Mountain View, CA.

What You Get To Do In This Role:

Drive Executive Customer & Partner Engagement for Moveworks and ServiceNow

Triage and prioritize inbound customer meeting requests - ensuring time is protected and spent on the right customers at the right moments in the relationship
Proactively partner with Sales, Business Development, and Product teams to identify and bring forward high-impact customer and partner engagement opportunities
Ensure high-stakes customer meetings are executed flawlessly by preparing talk tracks, aligning with sales on strategic context, stakeholder mapping, and relevant product or other intelligence
Own demo strategy and delivery for executive customer meetings - partnering with solutions consultants to shape compelling demos that meet customer priorities, preparing the right demo environment, and delivering live product demonstrations to senior customer audience
Craft compelling executive narratives that bridge Moveworks and the ServiceNow product strategy to the specific needs, challenges, and priorities of strategic customers — helping principals tell a story that is both technically credible and commercially resonant
Support evaluation and cultivation of technology partnerships and strategic alliances - helping prepare Principals for partner engagements and ensuring follow-through on key relationship milestones
Attend customer and partner meetings, capture key themes and commitments, and drive clear follow-through across cross-functional teams

Surface and Synthesize Customer and Market Signals

Listen closely across engagements to identify recurring themes, friction points, and strategic opportunities — synthesizing them into insights that inform Moveworks from ServiceNow product and GTM priorities
Connect dots across customer conversations to surface patterns that inform product roadmap priorities

Engage cross-functionally on key company priorities

Act as an internal quarterback when strategic customers bring complex needs or requirements — mobilizing the right teams, driving toward resolution, and managing executive communications with the customer throughout
Contribute to cross-functional programs and initiatives — coordinating across GTM, Engineering, and Product teams to ensure commitments are met and momentum is maintained
Contribute to a high-performing team of Customer Engagement staff— sharing best practices, bringing a continuous improvement mindset, and always looking for ways to work smarter and elevate the quality and consistency of engagements across the team

Qualifications

Successful candidates typically bring:

8 to 10+ years of experience spanning product, sales, strategy, or similar functions; background in solution engineering, product strategy, or management consulting strongly preferred; hands-on experience with enterprise software demos or technical pre-sales, or a technical background (CS / engineering) a plus
Executive presence with outstanding verbal and written communication skills - equally fluent presenting to a C-suite audience as crafting a tight strategic narrative
Proven operator in high-stakes, cross-functional environments - sharp business acumen, strong prioritization instincts, able to build consensus among senior stakeholders and drive results
Product fluency in AI and enterprise SaaS - able to demo confidently, speak credibly to roadmap, and connect technical capabilities to customer outcomes in live conversations; hands-on experience with enterprise AI platforms (e.g., ServiceNow, Moveworks, or similar) a plus
Exceptional ability to navigate ambiguity and use sound judgment about when to act and when to escalate
Ability to ramp quickly on new contexts, ask sharp questions, and identify what needs to change -- thrives in evolving environments, experiments readily, and is always looking for better ways to work
Experience leveraging AI tools to improve how work gets done -- from research and synthesis to communication and workflow automation; proficiency with PowerPoint, Excel, PowerBI, Dynamics, and other prominent productivity tools
Based in or willing to relocate to the San Francisco Bay Area, with five days per week in-office at the Moveworks from ServiceNow office in Mountain View, CA

For positions in this location, we offer a base pay of $196,400 - $343,700 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

FD21

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Principal Product Designer, Moveworks]]> Company Description

Job Description

Team & Role

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to created product experiences they love. Our designers come from a diverse set of skills and background - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.

Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/

What you get to do in this role:

You get to lead large, cross-product, strategic initiatives that are critical to the success of a business unit or the company as a whole to transform how people work around the world.
You drive product experiences that exemplify beautiful design, catalyze user and enterprise productivity, create extensible systems and frameworks, and inspire customers.
You provide strategic direction, vision, and leadership for collaborative efforts with multidisciplinary teams. You will act as an industry influencer and thought leader, advancing the industry through contributions to trade events and publications.

Qualifications

Preferred Qualifications:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
15+ years of relevant design experience.
An inspiring portfolio demonstrating formative contributions to design language, strategy, processes, and standards, up to company level.
Strategic advocate for design and for users at the cross-functional senior leadership and executive level.
Seen as a thought leader in a company and industry, delivering product experiences that exemplify beautiful design, catalyze user and enterprise productivity, create extensible systems and frameworks, and inspire customers.
Influence skills and drive to define design strategy across multiple products and/or complex horizontal initiatives.
Experience participating in the complete product development lifecycle of web and/or software applications.
Experience in user experience design or industry experience (corporate, software, web or agency)

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr Enterprise Account Executive - State & Local Government]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
Identify the right specialist/ support resources to bring into a deal, at the right time

Qualifications

To be successful in this role you have:

10+ years of sales experience within software OR solutions sales organization
Experience establishing trusted relationships with current and prospective clients and other teams
Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
Experience achieving sales targets
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
The ability to understand the "bigger picture" and our plans around IT
Experience promoting a customer success focus in a "win as a team" environment
Willingness to travel up to 50%

For positions in this location, we offer a base pay of $145,150 - $239,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Advisory Solution Consultant - Public Sector - German speaking]]> Company Description

Join us to put AI to work for people.

Job Description

As a member of our Solution Consulting team, you will have a major impact on our future success by contributing to our Public Sector growth in partnership with our Field Sales Team. You will be an expert pre-sales professional who combines deep domain expertise across the ServiceNow platform with advanced consultative selling skills. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

Since Public Sector is our growth market in Switzerland you will also closely with Sales to build and execute account penetration strategies in a defined market vertical and maintain strong external networks with customers and technology partners to identify and shape market opportunities.

What you get to do in this role:

The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide value-driven solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

Partner with Sales as a technical and domain expert for our customers and associated partners
Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution & value with customer needs & challenges
Lead your engagements with an AI-first mindset, drive success of AI PoVs and PoCs
Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
Partner with the Public Sector team to build, enhance and drive existing and new customer relationship
Stay current on competitive analysis and market differentiation
Support marketing events including executive briefings, conferences, user groups, and trade shows

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years of pre-sales solution consulting or sales engineering experience
Swiss Public Sector Know-How is strongly recommended
Story-telling over features and functions selling
Fluent in German and English, French is a bonus
Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
Experience working collaboratively with product management, product marketing, partners, and professional services
Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
Travel as necessary

FD21

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Staff MLE, GAI Search Platform - Moveworks ]]> Company Description

Join us to put AI to work for people.

Job Description

What You Will Do

We are looking for senior/staff engineers to join our GenAI Search Platform team to improve our search-based question answering systems, utilizing both traditional machine learning and cutting-edge generative AI technologies. At Moveworks, we build conversational search systems to provide instant answers to enterprise users’ questions. We deliver business intelligence support by combining modern information retrieval with the latest advancement in natural language understanding, including LLMs (large language models). By accurately retrieving, matching, ranking, and summarizing text snippets grounded in heterogeneous knowledge sources, our search products are reshaping the enterprise search experience for millions of our customers’ employees.

For the Search Platform, we are looking for passionate leaders who can provide technical direction and thoughtful coaching to our team of search and machine-learning engineers. The search platform team works closely with the ranking, product, design, infrastructure and data science teams to drive our agentic search products to the next generation of capabilities focusing on performance and enterprise readiness.

We’re building a team that thrives on moving fast, solving challenging product and engineering problems, and providing value to our customers. To be successful, you'll be partnering with product, user experience, customer success and other engineering teams to identify, define and build elegant solutions.

Architect powerful, elegant abstractions to enable ranking and product teams to contribute safely and easily to the codebase.
Develop algorithm frameworks to support diverse conversational search applications such as multi-turn multi-hop question answering systems.
Drive the development of our search platform with new LLM-enabled generative AI features in a fast-paced environment. This platform would enable product teams to build new applications and features quickly, ship new prototypes to customers at scale, evaluate and iterate on ranking improvements in a systematic manner, and enforce guarantees on quality, security, privacy and scalability.
Develop systematic evaluation metrics and methodology for our search models, leveraging LLMs to address unique challenges in the enterprise such as security and privacy.
As a technical leader, you will help build a high-performing team with an inclusive and positive team culture.
As a technical leader, you will iterate on our interview processes, and close candidates to help grow the team. You will also coach and mentor engineers at different levels to achieve their career goals.

Qualifications

What You Bring To The Table

5+ years of engineering with 2+ years of experience as a senior engineer (technical lead) leading a team of software engineers.
Passionate about helping product and ranking teams move faster and scale their solutions better in an environment where everyone cares deeply about customer impact and success.
First-hand experience relevant to search platforms such as traditional information retrieval, search ranking and relevance, recommendation systems, or question answering systems.
Background in text processing, information retrieval, natural language understanding, or machine learning.

Nice to Have

Experience with (or desire to learn) large language models, retrieval augmented generation (RAG), and agents.
Experience in Python. Contributing to mature python libraries or platform code, including open-source repositories is a nice to have.
Experience in Golang (not required).

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Machine Learning Engineer, GAI Search Relevance - Moveworks]]> Company Description

Join us to put AI to work for people.

Job Description

Company Description

Job Description

What You Will Do

We are looking for a search relevance engineer to work with a team to improve a search based question answering platform. At Moveworks, we build search technology to answer enterprise users’ tech questions instantly, by combining modern information retrieval methodology with the latest advancement in natural language understanding. Our core Search product value is achieved through the capability of accurately retrieving, matching and ranking text snippets extracted from heterogeneous knowledge sources, as direct answers to users’ requests. You will play a critical role in boosting answer quality by meeting the challenges such as lexical gap, semantic text understanding, and data sparsity.

We’re building a team that indexes on moving fast, solving challenging product/engineering problems and providing value to our customers. To be successful, you'll be partnering with product, user experience, customer success and other engineering teams to identify, define and build elegant solutions.

Craft new ranking features and optimizing existing ones to enhance relevance metrics
Develop algorithm framework to support diversified ranking features
Design platform and tooling to enable parallel ranking experiments
Develop metrics to evaluate ranking performance

Qualifications

What You Bring To The Table

First-hand experience in traditional information retrieval techniques, or machine learning based ranking models
Capable of deriving insights from query logs analysis and identifying areas of improvement for search quality
Background in text processing, information retrieval, natural language understanding, or machine learning

Nice to Have

Experience in Golang

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Software Engineer, Agentic AI Systems - Moveworks]]> Company Description

Who we are

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Come join us!

ServiceNow

Job Description

As a software engineer on our “agent lab” Natural Language Understanding team, you will play an important part in our mission: to advance the frontier of work that can be entrusted to agents to perform reliably at scale. You will have the opportunity to contribute to the evolution of the Moveworks AI Assistant platform in several of the following areas: agent orchestration, sandboxed file systems and code execution, latency optimization, agent memory, LLM self-reflection and improvement, execution environment simulation, enterprise knowledge graphs, and multimodal I/O.

What you get to do in this role:

Take on exciting and difficult engineering challenges (see areas listed above) to build and evolve capable AI agent systems that are reliable in every sense of the word
Implement frontier AI algorithms and architectures and help productionize them at scale
Use the latest advances in machine learning, LLMs, and AI agents to enhance our products and create delightful user experiences
Contribute to roadmap and help drive the evolution of engineering areas of growing scope and impact to create lasting value for all our customers
Hone your craft in writing robust, extensible, readable, and performant code
Partner with subject matter experts across the company including in machine learning, security, product, user experience, and customer success, to learn from each other and build the best enterprise AI product the world has ever seen
Mentor other engineers on the team in how to build, maintain, and evolve great software
Collaborate with machine learning engineers, learn from each other, and build world-class AI systems

Qualifications

To be successful in this role you have:

Entry level experience designing, building, and improving production systems, ideally at scale
Ability to think and communicate clearly about complex engineering problems and systems
Comfort giving and receiving feedback, and in holding yourself and your coworkers accountable to a high standard of operational excellence
Readiness to hit the ground running in a Mac development environment, programming in Python, Golang, and/or Java
Desire to ship at a startup pace with a high degree of ownership
Attention to detail
Drive to ship product improvements with production-grade code
Strong appetite for continuous incremental wins and completing challenging projects fast
High level of curiosity about engineering outside of immediate discipline and ongoing desire to learn and stay at the cutting edge of applied AI

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Enterprise Account Executive - FSI]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
Identify the right specialist/ support resources to bring into a deal, at the right time

Qualifications

To be successful in this role you have:

10+ years of sales experience within software OR solutions sales organization
Experience establishing trusted relationships with current and prospective clients and other teams
Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
Experience achieving sales targets
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
The ability to understand the "bigger picture" and our plans around IT
Experience promoting a customer success focus in a "win as a team" environment
Willingness to travel up to 50%

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[AVP UKI CRM]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

The UKI Area Vice President for CRM Solution Sales will lead all CRM-related sales motions and functions across the region. Reporting directly to the EMEA GVP CRM, this role is pivotal in driving CRM solution sales across UKI. This leader will be responsible for driving CRM sales execution leveraging the global playbook and key weekly metrics. The role demands a leader who can inspire teams, navigate a matrixed organisation spanning COE, marketing, technical and partner functions, and deliver predictably exceptional results.

What you get to do in this role:

Lead and manage all CRM solution sales across UKI

Develop and execute strategic sales plans to achieve regional revenue targets and growth objectives

Collaborate with the EMEA GVP CRM and GVP UKI Sales to align sales strategies and initiatives

Build and maintain strong relationships with clients, partners, and internal stakeholders across UKI

Provide leadership and guidance to the UKI CRM sales and consulting teams, ensuring high performance and professional development

Monitor market trends and competitor activity across UKI to identify opportunities and challenges

Drive innovation and continuous improvement in CRM sales processes and methodologies

Represent UKI in regional CRM sales forums and contribute to the overall CRM strategy
Manage your teams around achieving key KPI's of bookings to plan, pipeline creation, recruit to plan and talent development
Be a trusted mentor and leader who sets a high-bar, leading from the front
Establish and nurture relationships at the highest levels of organizations
Manage accurate forecasting and communications on a daily basis
Drive customer success practices across your area

Qualifications

To be successful in this role, we need someone who has:

Extensive experience in CRM solution sales, with a proven track record of success across UKI market

Senior sales leadership experience operating across multiple countries and cultures within UKI

Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving

Strong leadership and people management skills, with the ability to inspire and motivate diverse, geographically dispersed teams

Excellent communication and interpersonal skills, with the ability to build relationships at all levels across a matrixed global organisation

Strategic thinker with the ability to develop and execute effective regional sales plans

Strong knowledge of UKI market dynamics and the competitive CRM landscape

Results-oriented, with a consistent focus on achieving sales targets and driving growth

Strong experience managing multi-tiered customer relationships; demonstrated ability to coach and mentor
A strong track-record selling business applications in the, CRM, customer service, field service or supply chain domains
A consistent track record of meeting and exceeding team quotas selling to large accounts (20,000+ employees)
Experience attracting, retaining, and developing high performing, high potential talent through assessing, selecting, onboarding, coaching, and developing
A track record of managing a growing team in different geographical locations across the Europe
Superior knowledge and demonstrated skills of sales techniques, customer interaction, customers relations
Strong forecasting and reporting capabilities
A proven and consistent track record selling to large enterprise level customers and established relationship at the C-suite level
Strong organization, communication, team work, presentation, problem solving and time management skills
Experience inspiring the team to follow defined best practices
The ability to navigate and collaborate through complex opportunities
A competitive, can do, optimistic, realistic attitude, strong work ethic, humility and excellent team building communication and listening skills
The willingness and ability to travel 50% of the time

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[CRM Sr Advisory Solution Consultant, Hong Kong]]> Company Description

Join us to put AI to work for people.

Job Description

Overview

As a Solution Consultant for the CRM Hong Kong team, you will play a pivotal role in helping large organizations across Hong Kong accelerate digital transformation and enhance customer engagement through innovative CRM solutions. You will partner with Sales, Product Management, and Executive Leadership to deliver technical expertise and strategic guidance throughout the sales cycle. This role requires a deep understanding of enterprise priorities, compliance requirements, and regional business dynamics.

What You’ll Do

As CRM Solution Consultant, you will leverage your technical and domain expertise to develop, position, and deliver product-specific solutions during sales engagements, while supporting quarterly and annual sales objectives for your region.

Key responsibilities include:

Partner with Sales as a trusted technical advisor and domain expert to support CRM solution sales
Lead discovery workshops tailored to enterprise needs, uncovering challenges such as customer lifecycle management, partner engagement, operational visibility, and omnichannel experiences.
Deliver compelling product demonstrations that showcase how our solutions align with digital transformation strategies and enterprise modernization initiatives.
Respond to technical and product-related inquiries from enterprise customers, partners, and internal teams, ensuring alignment with regional data privacy laws and compliance standards (e.g. Hong Kong’s Personal Data Ordinance).
Collaborate with Product Management to provide feedback on enhancements that address unique enterprise needs, such as integration with ERP systems, advanced analytics, and AI-driven workflows.
Share best practices and reusable assets with peers to improve team efficiency and effectiveness in enterprise-focused engagements.
Stay informed on competitive landscape and regulatory changes, including emerging technology trends and enterprise compliance requirements across Asia.
Represent the company at enterprise events, including regional technology forums, leadership summits, and industry trade shows.

Qualifications

What We’re Looking For

To succeed in this role, you should bring:

CRM Expertise: Deep hands-on experience in CRM and customer experience, with strong knowledge of service, sales, lead & opportunity management.
AI Integration Mindset: Ability to leverage or critically evaluate AI in workflows, decision-making, and problem-solving within CRM contexts for enterprise use cases.
Enterprise Experience: Proven track record engaging with large organizations across Asia.
Regulatory Knowledge: Familiarity with regional compliance frameworks such as Hong Kong’s Personal Data Ordinance, and local invoicing/tax standards.
Communication Skills: Exceptional ability to translate complex technical concepts into clear, business-oriented language for senior enterprise stakeholders.
Analytical & Problem-Solving Skills: Innovative thinker with a focus on process improvement and delivering customer-centric value.
Collaboration: Proven ability to work effectively in cross-functional, global teams.

Experience:

7+ years in pre-sales solution consulting or sales engineering.
Proficiency with ServiceNow or similar cloud-based platforms.
Experience working with Product Management, Marketing, Partners, and Professional Services.
Territory Management: Skilled in pipeline building and partnering with Sales to drive execution excellence.
Flexibility: Willingness to travel across North Asia as needed.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr Staff Site Reliability Engineer - Veza ]]> Company Description

Job Description

3 days onsite at the Redwood City office

We are seeking an exceptional Sr Staff Site Reliability Engineer to lead critical infrastructure initiatives and drive innovation across our organization. You'll architect scalable solutions, navigate complex technical challenges independently, and deliver results under tight deadlines in a fast-paced environment. You'll work cross-functionally alongside builders who have helped shape the success of companies such as Google, Okta, AWS, and Snowflake.

We are building the next generation identity security platform for the multi-cloud era - will you join us?

You will:

Strategic Leadership & Technical Execution

Lead enterprise-wide reliability and infrastructure projects across multiple teams with high autonomy
Navigate ambiguous problem spaces and deliver innovative solutions under tight deadlines
Architect and deploy solutions for Cloud Prem and SaaS customers at scale
Drive technical innovation and establish SRE best practices across the organization
Respond to critical incidents, lead root cause analysis, and implement long-term resolutions
Develop automation solutions to streamline operations and reduce manual workload
Participate in on-call rotation and ensure effective incident handoff and documentation

Cross-Functional Collaboration & Communication

Partner with Engineering, Product, and Customer Success teams to align reliability goals with business objectives
Communicate complex technical concepts effectively to technical and non-technical audiences, including executives
Influence technical decisions across teams through thought leadership and demonstrated expertise
Build consensus and drive adoption of new tools, processes, and architectural patterns

Customer-Facing Technical Leadership

Provide tier 2/3 technical support to enterprise customers for complex troubleshooting
Work directly with customer technical teams to resolve deployment, configuration, and integration challenges
Conduct technical onboarding and provide expert guidance on platform architecture and best practices
Create customer-facing documentation, troubleshooting guides, and run-books
Lead customer calls and technical discussions as a trusted advisor
Team Development
Mentor SRE and engineering team members, elevating technical capabilities
Foster a culture of reliability, operational excellence, and continuous improvement

Qualifications

Required Experience

BS degree in Computer Science or related field (or equivalent practical experience)
7+ years in Site Reliability Engineering, DevOps, or Infrastructure Engineering
Proven track record leading large-scale, cross-team infrastructure projects from conception to production
Demonstrated ability to work autonomously on ambiguous projects with tight deadlines

Technical Expertise

5+ years with AWS (VPC, EC2, RDS, EKS, CloudFormation) and cloud automation
Expert-level experience with Kubernetes, Helm, Linux, and Terraform
Strong experience with GitOps model, distributed version control, and CI/CD pipelines
Proficiency with monitoring tools (Prometheus, Grafana, DataDog)
Strong programming/scripting skills (Python, Go, Bash) for automation
Deep understanding of distributed systems, microservices, and reliability patterns
Experience with Bazel and CueLang a plus
Hands-on experience with at least one major compliance framework (SOC 1/2, ISO 27001, FedRAMP Moderate/High) through an audit cycle

Leadership & Communication

Exceptional ability to articulate complex technical concepts to diverse audiences
Track record of driving technical change across organizational boundaries
Successfully delivered multiple complex projects under tight deadlines
Strong customer service orientation with patience and empathy

Work Style:

Thrives in ambiguous environments and makes progress without perfect information
Hands-on, "can do" attitude with bias for action
Low ego and high intellectual curiosity
Comfortable working across time zones
Self-motivated with strong ownership mentality

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Principal Inbound Product Manager - AI Assistant (Employee Experience)- MoveWorks]]> Company Description

Job Description

The Team: Moveworks Business Unit

Our mission is to win the Front Door by being a daily assistant for all employees.

As a Principal Product Manager, you will guide the development of new employee experiences, within EmployeeWorks. You will build AI-powered, web-based capabilities, enabled by deep enterprise integrations.

What You Will Do:

Guide the development of new employee experiences on the new Web surface.
Partner closely with other PMs, ML, engineering, and UX to identify critical capabilities needed to ship delightful and performant AI-powered products.
Translate ambiguous problems and user feedback into clear product specs and success metrics that guide engineering execution.
Stay ahead of the curve on AI product trends and research, turning cutting-edge developments into strategic product bets and differentiated features.
Build alignment across cross-functional partners by clearly communicating product vision, roadmaps, and outcomes.

Qualifications

To be successful in this role you have:

Typically 7+ years of professional experience in Product Management owning technically complex, high-impact products — ideally with building platforms for machine learning or generative AI products.
Bonus points for having launched features that delivered measurable impact by solving real user problems with AI.
Typically 15+ years of overall varied technology experience.
Deep familiarity with machine learning concepts and a track record of working closely with ML engineers, particularly in areas such as natural language understanding, semantic search, conversational AI, agentic workflows, and speech technologies.
Understand the market of similar products such as Glean Agent Builder, Microsoft Workflows Agent, and Google Workspace Studio.
Strong technical acumen, including previous experience as a software or ML engineer, enabling you to dive deep on system architecture, APIs, and infrastructure-level decisions.
Proven success shipping enterprise-grade products to large user bases — including developing rollout strategies, customer feedback loops, and go-to-market coordination for features that scale to hundreds of thousands or millions of users.
Exceptional written and verbal communication skills — from clear and structured memos to compelling product narratives. Bonus points for communicating vision and outcomes through blog posts, talks, or webinars.
Sharp analytical and problem-solving abilities, with a demonstrated ability to simplify complexity, make decisions amid ambiguity, and use available data to drive clarity and outcomes.
Demonstrated strength in cross-functional collaboration — aligning engineering, design, data science, marketing, and customer teams around a shared product vision.
A balanced approach to strategy and execution: able to think long-term while consistently delivering high-impact work in the near term. You lead with both empathy and urgency.
Startup DNA — you thrive in fast-paced environments, are energized by ambiguity, and naturally bring structure, prioritization, and momentum to everything you touch.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr Advisory Solution Consultant (Pre-Sales) - Dutch Speaking]]> Company Description

Job Description

What you get to do in this role:

Support product sales as a technical and domain expert of a client-facing sales team that pursues customers and prospects across multiple industry markets
Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
Develop client partner relationships
Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement
Provide feedback to product management about product enhancements that can address customer needs and provide additional value
Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
Stay current on competitive analysis and market differentiation
Support marketing events including executive briefings, conferences, user groups, and trade shows

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
10+ years of pre-sales solution consulting or sales engineering experience
Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
Experience working collaboratively with product management, product marketing, partners, and professional services
Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence
Travel, as necessary

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Enterprise Account Executive, Insurance]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
Identify the right specialist/ support resources to bring into a deal, at the right time

Qualifications

To be successful in this role you have:

10+ years of sales experience within software OR solutions sales organization
Deep knowledge of the German insurance value chain — from underwriting and claims to policy administration — to position ServiceNow solutions where they create measurable operational impact.
Fluent in key regulatory frameworks including Solvency II, DORA, and BaFin/VAIT requirements, enabling compliance-driven conversations at the executive level.
Proven track record of growing strategic enterprise accounts with leading German insurers and reinsurers through consultative, value-based selling.
Experience establishing trusted relationships with current and prospective clients and other teams
Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
Experience achieving sales targets
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
The ability to understand the "bigger picture" and our plans around IT
Experience promoting a customer success focus in a "win as a team" environment
Willingness to travel up to 50%

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr. Director Executive Communications ]]> Company Description

Join us to put AI to work for people.

Job Description

The Opportunity

ServiceNow is redefining the future of enterprise AI and the communications function at the center of that story needs to match the ambition. We are looking for an exceptional Senior Director of Executive Communications to serve as a trusted strategic advisor, thought partner, and master storyteller to ServiceNow's President, Chief Product Officer, and Chief Operating Officer.

This is not a traditional communications role. You will operate at the intersection of technology, strategy, and narrative, translating complex AI platform strategy, product vision, and operational transformation into compelling stories that resonate with customers, analysts, employees, media, and the market at large. You bring deep technical fluency in AI and enterprise software, the executive presence to advise the most senior leaders in the company, and the creative edge to make ServiceNow's story impossible to ignore.

You will be an integrated member of the office of the President, Chief Product Officer and Chief Operating Officer, embedded, trusted, and indispensable. You'll work in close collaboration with product marketing, investor relations, analyst relations, brand, and corporate communications to ensure a unified, authoritative voice across every audience and channel.

What You Will Do

Strategic Communications Leadership

Serve as the primary strategic communications advisor and thought partner to the President, CPO, and COO — shaping his external voice, narrative frameworks, and integrated communications strategy.

Develop and continuously evolve differentiated, technically grounded narratives around ServiceNow's AI platform strategy, agentic AI capabilities, product innovation, and operational momentum.

Build and manage integrated executive visibility programs spanning keynotes, analyst forums, media engagements, customer events, social media, and thought leadership publishing.

Translate complex technical and product concepts, including AI architecture, platform integrations, and enterprise-scale automation into compelling stories for both technical and non-technical audiences without sacrificing accuracy or depth.

Prepare executives for high-stakes engagements with rigorous rehearsal, messaging frameworks, scripts, storyboards, and briefing materials.

Advise on event strategy and forum selection, ensuring each executive is engaging in the right venues, at the right moments, with the right message.

Develop and manage a robust annual communications calendar aligned to product launch cycles, earnings, industry events, and strategic milestones.

Content Creation & Storytelling

Commission and personally craft high-quality thought leadership content including keynote presentations, op-eds, LinkedIn articles, bylines, and executive videos.

Design and produce creative storytelling concepts that bring ServiceNow's AI platform to life — from customer impact stories to market-shaping narratives

Project manage the full content and production workflow — including video production, social amplification plans, and agency deliverables — with your team.

Cross-Functional Collaboration & Governance

Serve as a senior resource across the Global Communications team to ensure message alignment and consistency across all audiences, including customers, partners, investors, and employees.

Partner with product marketing, investor relations, analyst relations, and brand on integrated campaigns and major announcements.

Manage communications agencies and contractors across a variety of projects and initiatives, ensuring quality and consistency.

Set a high bar for strategic thinking, writing quality, and execution discipline on the team.

Help create a culture of accountability, creativity, and continuous learning within your

Qualifications

What You Bring

Experience

12+ years in corporate communications, executive communications, or a related field — with at least 5 years supporting C-suite executives in a technology company.

Demonstrated experience advising executives on external positioning, thought leadership, and public narrative at the highest levels.

Deep familiarity with the enterprise technology and AI landscape.

Experience building and executing integrated communications programs across media, analyst, social, and event channels.

Strong track record in a matrixed, hypergrowth technology company with multiple competing stakeholders and rapid change.

Comfortable working directly with CTOs, CPOs, and technical leaders; fluent in the language of modern enterprise technology.

Exceptional executive presence and the gravitas to operate as a peer and trusted advisor to the most senior leaders in the company.

Outstanding collaborator who builds trust quickly across functions, geographies, and levels of the organization.

Thrives in ambiguity and fast-moving environments; adapts quickly and keeps the team grounded and moving forward.

Strong project management skills with the ability to manage multiple high-priority workstreams simultaneously.

BS/BA degree required in marketing, communications or related experience.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Data Scientist]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

Collaborate with Head Quarters BI team to understand business requirements and design appropriate data solutions to meet business need
Leverage prior experience and industry standard best practices to analyze cross functional data and provide insights to business teams
Assist stakeholders with data analysis, design data models & develop DB Views, Calculation Views etc. in SAP HANA to meet business need
Implement snapshot processes, data refresh schedules, exception handling procedures as necessary
Define required data integration requirements between various systems and work with extended team to get them created
Follow all documented architecture, design & deployment processes to ensure compliance with policies
Partner with Global BI team to help implement solutions for end user adoption
Keep pace with latest technology advances in SAP HANA
Develop functional subject matter expertise within various areas of enterprise business processes

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
6+ years of documented experience as a SQL developer in data warehouse technologies
2+ years of SAP HANA experience is a must.
SAP HANA Modeling experience is a must.
Special consideration for an interest or experience in Data Science projects, and for experience in working with large historical snapshot tables.
Expertise in database design & development & SQL on SAP HANA, Oracle or SQL Server.
Experience in ad-hoc data analysis, solution design, reporting & dashboard development
Experience in BI technologies like Tableau, OBIEE, QlikView, Microsoft BI is a plus
Prior ServiceNow platform experience is a huge plus
Excellent communication skills, ability to work individually and in a broader geographically disperse team

JV19

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Platform Architect]]> Company Description

Job Description

You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.
Be an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
Provide a variety of architectural knowledge across multiple workflows.
Develop relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
Translate goals to outcomes into a customer roadmap.
Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
Manage technical governance, and a delivery operating model and governance.
Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
Support the sales effort by scoping and estimating the engagement and change orders.
Be an active contributor of leading practices and expertise related to the ServiceNow platform.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI’s potential impact on the function or industry.
8+ years progressive experience as part of a professional services (SaaS) organization; or equivalent education/experience
Management consulting experience
Success driving complex issues through analysis and resolution
Industry domain expertise
Large program experience leading architecture and design
Enterprise architecture experience
Cloud application technology experience

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Director, Product Management, Customer Success]]> Company Description

Join us to put AI to work for people.

Job Description

Senior Director, Product Management, Customer Success

Location: Santa Clara, CA

As Senior Director of Product Management for Customer Success, you will lead a global team of Technical Product Managers (TPMs) responsible for the platform, tools, and technologies that power ServiceNow's post-sale fulfillment experience. You will drive the strategy for a single pane of action — consolidating fragmented tooling into one unified platform that gives every agent, from Customer Success Managers to Renewal Managers, a real-time view of the customer with AI-surfaced insights and next-best actions at the moment of engagement. As the product and technology partner to the Customer Success organization, you will be involved in all technology decisions for the organization and as customer zero — partner directly with Servicenow core platform leaders to shape and accelerate new innovation.

You will bring deep technical acumen to the role — fluent in system design, data analysis, and AI/ML concepts — enabling you to partner credibly with engineering, drive build-vs-buy decisions, and hold the team to a high bar of product management craftmanship. Your work will impact the business directly and will be measured through agent productivity improvements, accelerate customer time to value, and grow customer adoption.

This is a high-visibility, high-accountability role at the intersection of product strategy, executive influence, and operational execution. You will be the product leader who defines how employees manage customer relationships, aligns the organization around that direction, and drives delivery with a cross-functional team across Engineering, UX, Data, and AI. Success in this role means employees spend less time navigating tools and more time driving customer outcomes — and that the platform's impact is visible, measurable, and compounding.

Key Responsibilities

Product Strategy & Roadmap Define and own a clear, multi-horizon product strategy for the CEG Customer Success Platform. Translate organizational priorities into near-term delivery commitments and long-term capability investments — from onboarding and adoption through risk management, renewal readiness, and expansion. Your roadmap should be opinionated, sequenced by impact, and defensible at the executive level.
Execution & Delivery Drive on-time, high-quality delivery across a complex cross-functional program. Translate business intent into well-scoped product requirements that engineering and design can execute with confidence. Hold the bar on quality, velocity, and outcome measurement — from discovery through launch and post-launch performance tracking.
Communications & Executive Alignment Communicate clearly and with authority at every level of the organization. Internally, drive team clarity on priorities, tradeoffs, and progress. Build alignment with CEG leadership and stakeholders by presenting strategy, progress, and impact in terms that enable faster, better decisions. You should be able to walk into any executive forum and tell the CSP story with confidence.
Stakeholder Management Build and sustain strong working relationships across Customer Success Managers, Engineering, Design, and Architecture. Anticipate where mis-lignment could arise, socialize tradeoffs before they become friction, and operate as a trusted partner to every team that depends on CSP.
Team Leadership & Talent Development Build a high-performing product team that deeply understands Customer Success workflows, CEG operational realities, and the data signals that drive fulfiller behavior. Invest in recruiting, coaching, and capability development as a leadership priority. Set a high bar for the work, create room for experimentation, and develop the next generation of product leaders on your team.
AI Productivity & Innovation Champion AI-native ways of working across the product team and the platform itself. Model the behavior you want to see by using AI to accelerate discovery, requirements quality, and decision-making, and translate that into platform capabilities that materially improve CEG fulfiller productivity and customer outcomes. Be a change agent, not just an observer.
Technical Acumen & Platform Depth: Bring the technical credibility to engage as a peer with engineering and architecture. Understand how data flows, APIs connect, agents orchestrate, and workflows execute — well enough to challenge assumptions, evaluate tradeoffs, and prevent avoidable rework. You don't need to write the code, but you should never be the person in the room who doesn't understand what's being built or why it's hard.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
15+ years of product management experience, with at least 5 years leading senior PM teams in an enterprise SaaS environment.
Proven experience in working closely with Engineering, Product and Customer Success including experience driving technical solutions and able to translate technical requirements.
Proven track record owning a complex, cross-functional product portfolio from strategy through delivery and outcome measurement.
Experience building products for Customer Success, CRM, or post-sale enterprise workflows
Executive communication skills — able to build alignment across VP and SVP stakeholders on strategy, tradeoffs, and roadmap decisions.
Strong operator mindset: comfortable holding accountability for outcomes across organizational boundaries.
Demonstrated ability to recruit, develop, and retain high-performing product talent.
Fluency in AI product capabilities and experience integrating AI into enterprise workflows.
Stay knowledgeable of industry trends and emerging technologies to drive innovation within the product portfolio. Encourage a culture of experimentation and learning within the team.

JV20

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Advisory Solution Consultant]]> Company Description

Job Description

What you get to do in this role:

Support product sales as a technical and domain expert of a client-facing sales team
Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
Provide feedback to product management about product enhancements that can address customer needs and provide additional value
Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
Stay current on competitive analysis and market differentiation
Support marketing events including executive briefings, conferences, user groups, and trade shows

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years of pre-sales solution consulting or sales engineering experience
Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
Experience working collaboratively with product management, product marketing, partners, and professional services
Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
Travel, as necessary

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Staff Software Engineer, Core Infra- Moveworks]]> Company Description

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Come join us!

ServiceNow

Job Description

What You Will Do:

As a Staff member of the core platform team, you will play a key role in shaping the evolution of moveworks conversational AI platform. You will have the opportunity to - build enterprise products that solve real world problems by leveraging our machine learning platform, build the foundational frameworks and services which abstract away the product needs and provide scalable and reliable building blocks, build the enterprise data platform for various product needs. You'll be partnering with product management, user experience, customer success, machine learning and other engineering teams to identify, define and build elegant solutions.

Design and build highly reliable, performant and secure platform building blocks.
Influence the platform team roadmap and own the evolution of multiple platform areas.
Partner within and across engineering teams to provide cross cutting solutions.
Consistently deliver deadline sensitive work that is interdependent with other engineering teams.
Challenge the status quo and be responsible for continuous improvement of the platform.
Regularly participate in peer code and engineering design reviews.

Qualifications

What you bring to the table:

8+ years of experience designing, building, shipping, and maintaining backend distributed systems
8+ years of experience designing, building, shipping, and maintaining products or platforms
B.S./M.S. in Computer Science or an equivalent field
Experience building and integrating with API-based platforms and have a good understanding of REST and other RPC based systems
Experience building and maintaining microservices in Python/Golang/Java/C++
Experience with cloud infrastructure like AWS/GCP/Azure
Experience solving for performance, optimization, scalability, latency, and monitoring.
Desire to work at a startup pace with a high degree of ownership
Demonstrated ability to communicate complex engineering concepts concisely and clearly to product and other cross-functional stakeholders
Strong motivation, gumption, and an appetite for continuous, incremental changes and completing challenging projects fast
High level of curiosity about engineering outside of your immediate discipline and an incessant desire to learn
Willingness to learn and an openness to giving and receiving feedback

Nice to have:

Experience working with Machine Learning products

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Advisory Solution Architect]]> Company Description

Job Description

The ServiceNow Partner Design Studio is looking for a Solution Architect with a passion for innovation, co-creation, and cutting-edge design practices. This is a unique opportunity to shape partner-branded solutions using an AI-first approach—where AI is embedded into every step of design and solutioning.

If you're excited about transforming industries with AI-powered solutions and thrive in strategic technical roles, this could be the role for you.

What you get to do in this role:

As a member of the Partner Design Studio, you’ll co-create offerings with some of the world’s most strategic partners. You’ll be a key contributor in designing and guiding AI-infused ServiceNow solutions that address real-world business challenges.

This is a partner-facing advisory and co-creation role — not a delivery, implementation, or platform administration role. The ideal candidate is a senior technical consultant who leads executive-level workshops, designs AI-first solutions, and creates scalable offerings

Partner-Facing Technical Leadership: Serve as a trusted technical advisor to senior partner and executive stakeholders, leading strategy and architecture discussions that translate business priorities into scalable ServiceNow solutions.
ServiceNow Platform Mastery & Architectural Governance: Provide deep expertise across the ServiceNow platform including workflows, integrations, data, instance health, and governance to define roadmaps and enforce leading architectural practices.
Communication & Stakeholder Engagements: Lead discussions with large, diverse audiences — including business leaders, technical partners, and executives — driving alignment across competing priorities and translating complex technical concepts into clear, compelling narratives in real time. Must be able to command a room, hold the attention of mixed stakeholders, and move a group from ambiguity to consensus through confident, authoritative communication.
Hands-On Build Guidance & Store Readiness: Guide partners through best-practice implementation, technical reviews, and solution readiness, working closely with Certification teams to support Store submission and recertification.
Reference Architectures & Reusable Assets: Create and maintain high-quality reference architectures, patterns, and templates that scale across partners and accelerate delivery and time to value.
Partner Offering Creation & Go-To-Market Alignment: Co-create partner offerings aligned to ServiceNow GTM strategies and business unit roadmaps, supporting launch planning and market clarity.
Impact-Driven Use Case Validation: Prioritize high-value use cases, ensuring alignment with Product and Industry BUs for feasibility, differentiation, and relevance.
Outcome and KPI Ownership: Drive toward measurable outcomes such as pipeline influence, Store readiness, certification progress, and revenue impact while tracking engagement KPIs end to end.
Cross-Functional Technical Orchestration: Act as the technical hub across Partner Managers, Solution Consultants, ACE, and Business Units, coordinating intake, scope, alignment, and handoffs without slowing execution.
AI Fluency & Emerging Technology Leadership: Advise partners on adoption of AI and emerging technologies, positioning AI-enabled architectures and creating reusable patterns that drive real business outcomes.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
12+ years in technical sales, pre-sales, solution architecture, or similar roles.
AI Integration & Implementation: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. (This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry).
Executive Workshop Facilitation: Demonstrated experience leading large-scale workshops, design sessions, or strategy discussions with CXO, VP, and Enterprise Architect-level stakeholders. Must be able to structure sessions, manage competing priorities, and drive groups to aligned outcomes.
Elite Certifications: Existing Certified Master Architect and/or Certified Technical Architect (on path to complete will be considered).
AI & Automation Expertise: Knowledge of how to apply generative AI, predictive analytics, or automation tools in enterprise solutions.
Partner-First Experience: Significant experience working with technology partners, at either a partner or OEM level with a proven ability to guide partners through complex solution designs and business strategy discussions.
Cloud Platforms: Strong grasp of cloud platform architecture including SaaS, PaaS, automation, and multi-tenancy.
Deep curiosity and interest in AI technologies and emerging trends.
Industry Experience: Experience in Financial Services, Healthcare, Manufacturing, or Public Sector is a plus.
ServiceNow Platform Development: Experience building solutions directly on the ServiceNow platform.
Design Thinking: Training or certification in Design Thinking and applying these principles in co-creation with partners.
Reusable Asset Creation: Track record of building offerings, accelerators, or reference architectures adopted across multiple clients or teams.
Business Development Background: Experience developing partner go-to-market plans or new solution plays.
Competitive Platforms: Familiarity with alternative cloud or enterprise software platforms is a plus.
Travel for partner, customer, and organizational activities up to 25%.

FD21

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Business Development Representative]]> Company Description

Job Description

Please note that this role is not eligible for employment-based sponsorship.

What you get to do in this role:

Engages current and future clients through phone, email, and social—and connects with key contacts using approved messaging and defined qualification criteria.
Apply basic problem-solving techniques to assess client needs and determine appropriate next steps based on defined criteria.
Have consistent engagement and collaboration with the Global Business Acceleration (GBA) management team, Development team and GTM team(s).
Amplify brand approved generated content with prospective customers to deliver a connected, personalized experience.
Keep all engagement and follow-up activities accurately documented across ServiceNow internal systems to support clear reporting and forecasting.
Participate in development simulations, participation in-person competitions, and meet KPI expectations

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
This position is not eligible for employment based sponsorship.
High school diploma or GED equivalent required
Strong verbal and written communication skills and the ability to learn and apply standard outreach and qualification practices.
Relationship-building and interpersonal skills with the ability to collaborate effectively with peers, sales partners, marketing, renewals, development teams, and GBA leadership.
High motivation, curiosity, and openness to coaching and feedback.
A resilient work ethic; reliable, confident, collaborative, driven, and coachable.
Willingness to learn AI-native tools and innovate on how they’re used to enhance outreach, prioritization, and daily workflows.
Strong organization and attention to detail with the ability to follow established processes for documenting activities and managing follow-ups.
Ability to influence others and convey a sense of urgency to drive issues to closure.
A basic understanding of cloud computing and SaaS concepts, or the willingness to learn quickly.
Ability to participate in development simulations, in-person messaging activities, and meet defined performance and metrics expectations.
Interest in building customer relationships, qualifying opportunities, and contributing to early-stage pipeline that drives company revenue.
Commitment to full participation in Global Business Acceleration development tracks to launch an enduring career at ServiceNow within 48 months.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Advisory Solution Consultant]]> Company Description

Job Description

What you get to do in this role:

Support product sales as a technical and domain expert of a client-facing sales team
Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
Provide feedback to product management about product enhancements that can address customer needs and provide additional value
Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
Stay current on competitive analysis and market differentiation
Support marketing events including executive briefings, conferences, user groups, and trade shows

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years of pre-sales solution consulting or sales engineering experience
Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
Experience working collaboratively with product management, product marketing, partners, and professional services
Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
Travel, as necessary

FD21

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Staff Software Engineer - Moveworks]]> Company Description

Join us to put AI to work for people.

Job Description

Build out core infrastructure services and microservices that impact our machine learning, frontend, and platform teams.
Build out core infrastructure for various functionalities such as: distributed configuration management, rate limiting, feature flag, A/B testing, and traffic capture and replay.
Improve the performance, scalability and observability of the Moveworks cloud infrastructure.
Deliver deadline sensitive work regularly that is interdependent with other engineering teams.
Own features end-to-end, and regularly influence the infrastructure roadmap.

Qualifications

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
8+ years of experience designing, building, shipping, and maintaining backend distributed systems.
Familiarity with Java/Python/Golang/C++.
Experience with containers/Docker, and with cloud infrastructure like AWS/GCP/Azure.
Desire to work at a startup pace with a high degree of ownership.
Experience solving for performance, optimization, scalability, latency, and monitoring.
Strong motivation, gumption, and an appetite for continuous, incremental changes and completing challenging projects quickly.
BS in computer science or a related field.
High level of curiosity about engineering outside of your immediate discipline and an incessant desire to learn.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Mgr, Software Engrg Mgmt]]> Company Description

Join us to put AI to work for people.

Job Description

Company Description:

About the Team:

The Security Operations (SecOps) Engineering team at ServiceNow builds and scales enterprise-grade security products that help organizations respond to threats with speed and precision. The team works on the Security Exposure Management applications such as Vulnerability Response, Configuration Compliance and Security Posture Management, which automate vulnerability detection, prioritization, and remediation, integrate with external scanning and patching tools, and streamline incident response and compliance workflows. With a global engineering footprint and deep platform integration, the team drives innovation across product releases, performance optimization, and entitlement guardrails to deliver secure and efficient solutions for ServiceNow customers.

About the role:

This Software Engineering Manager role is responsible for driving product innovation and engineering execution in the overall security exposure management suite of applications, which also involves delivering Agentic AI applications. This role is part of a globally distributed team, serving as both a technical and people leader, guiding an engineering pod, and shaping architectural decisions across domains.

What You’ll Do:

· Lead an engineering scrum team or functions within Security Exposure Management and foster a high-performing, inclusive team culture.

· Participate in architecture and design reviews to guide technical decisions and uphold engineering standards.

· Provide technical leadership support to unblock engineers by debugging technical and architectural issues

· Collaborate across product, design, support, and engineering teams to ensure delivery of high-quality, feasible solutions.

· Understand features being built and provide input on technical viability, pushing back when necessary.

· Drive team execution and product innovation within the Security Operations suite, with a focus on scalable and maintainable engineering practices.

· Partner with product management, design, support, and engineering teams to deliver cohesive, high-impact and high-quality solutions

· Manage departmental resources, staffing, and development while maintaining a best-of-class engineering team.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

· Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience.

· 2 + years of engineering leadership experience, including direct management of engineering teams and ownership of large-scale technical initiatives.

· 6+ years of experience in application development, system architecture, and production support for enterprise-level solutions.

· Proven experience managing engineering teams, including hiring, mentoring, and conducting 1:1s.

· Strong technical background in Java, JavaScript, RDBMS concepts, and database fundamentals.

· Ability to debug and unblock technical and architectural issues without direct coding responsibilities.

· Experience participating in architecture and design reviews, with a focus on guiding standards and feasibility.

· Familiarity with agile development practices and product company environments.

· Comfortable working with globally distributed teams and collaborating across functions.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Staff AI-Native Software Engineer – Agentic Systems]]> Company Description

Join us to put AI to work for people.

Job Description

About the Team

Types of problems you’ll get to work on

Your core focus areas:

Agentic architecture. Design and ship multi-agent systems — orchestration, tool use, planning loops, memory, and failure recovery — that operate reliably in production, not in notebooks.
Enterprise-grounded reasoning. Build agents that leverage ServiceNow's data layer — CMDB, Workflow Data Fabric, and Knowledge Graph — to make decisions with context no frontier model has on its own.
Trust, safety, and governance. Own the guardrails: observability, human-in-the-loop controls, and compliance infrastructure that make autonomous systems safe to deploy at scale.
Retrieval and grounding. Work closely with our search team to ensure agents are grounded in accurate, low-latency retrieval — RAG pipelines, hybrid search, re-ranking, and evaluation — as a critical dependency of agentic quality.
Model integration and evaluation. Integrate frontier models (Anthropic, Google, OpenAI) into the Sense → Decide → Act → Govern architecture; evaluate trade-offs across cost, latency, and capability for production use cases.

Engineering leadership. Raise the technical bar through architecture decisions, code reviews, and coaching — particularly on agentic design patterns and production AI discipline.

Why join us

You'd work across three problem spaces at the frontier of what we do:

Autonomous Enterprise: Self-driving business processes grounded in CMDB, Workflow Data Fabric, and Knowledge Graph — context no frontier lab can replicate),

Omni-channel AI Resolution: Production voice, chat, and computer-use agents with generative UI, live with customers today,

AI Control Tower: Identity, entitlements, and audit-grade compliance for every agentic system in the enterprise — nobody else has this layer.

You will build the substrate that connects all four: SENSE (any data) → DECIDE (any AI model) → ACT (any workflow) → GOVERN (identity + governance). The architectural inflection point is now.

Qualifications

To Be Successful in This Role

8+ years of software engineering with strong fundamentals in data structures, algorithms, and distributed systems.
Hands-on depth designing, shipping, and operating agentic systems in production — multi-agent orchestration, tool calling, planning loops, memory, and failure recovery. Not prototypes.
Production-grade Python. Systems language (Go, Java, or C++) is a plus.
Working experience with frontier AI SDKs (Anthropic, Google, or OpenAI) — prompt engineering, structured outputs, and model evaluation in production settings.
Familiarity with RAG and retrieval patterns in production — vector stores, hybrid search, and retrieval evaluation metrics.
Track record of technical leadership: architecture ownership, code quality bar-raising, and mentoring engineers on production AI practices.

Nice to Have

Deeper specialization in search and retrieval at scale or MLOps/model observability.
Published work or open-source contributions in agentic systems or retrieval.
Exposure to LLM fine-tuning or inference optimization in production.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr Principal Platform Architect]]> Company Description

Join us to put AI to work for people.

Job Description

What you get to do in this role:

The Customer Outcomes Senior Principal Platform Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Senior Principal Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.

You will work with the customer across executive, platform owner, enterprise architects and development teams during the selling, structuring, and implementation of solutions.
Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
Provide a variety of knowledge across multiple workflows.
Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
Translate goals to outcomes into a customer roadmap.
Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
Manage technical governance, and an delivery operating model and governance.
Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
Support the sales effort by scoping and estimating the engagement and change orders.
Be an active contributor of leading practices and expertise related to the ServiceNow platform.
Maintain skills / certifications on for .
Support the professional development of others through means of mentoring.
Seen as an expert across the industry and an active contributor of leading practices.
Involved in more complex engagements providing expertise across multiple workflows.
Work with the extended account team to form global roll out plans, extending platform expansion .
Participate in presales opportunities and promote the platform architect role into all accounts.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
15+ years progressive experience as part of a professional services organization; or equivalent education/experience
Management consulting experience
Ability to travel up to 20%
Creativity with comfort running programs independently within a "startup paced" environment
Experience driving complex issues through analysis and resolution
Ability to relay complex information to diverse set of audiences, both technical and non-technical
ServiceNow certifications in aligned workflow
Industry domain expertise in desirable
Large program experience leading architecture and design
Enterprise architecture experience
Cloud application technology experience
Familiarity with Enterprise Architecture Framework like TOGAF, IT4IT, etc.
Current Canadian federal security clearance or ability to obtain

FD21

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Director, Platform Architects - EMEA UK/Ire]]> Company Description

Job Description

Reports to: Major Area Lead, Customer Excellence Group (CEG)
Organization: Customer Excellence Group – Customer Success
Location: EMEA UK/Ire (travel as required)

Why this role

Our customers expect rapid value and durable outcomes from their ServiceNow investments. The Platform Architect discipline is the technical backbone of those outcomes—shaping instance strategy, governance, integrations, data/CMDB, AI readiness and adoption, and overall platform health at scale. As Director you run the PA discipline as a business within the business: you set strategy, grow leaders, assure delivery quality, and interlock with Sales, Success and Product to drive adoption, consumption and renewal across your Major Area.

What you’ll do

Define and execute the Platform Architecture strategy for the Major Area—portfolio mix (Platform, Data & AI), delivery models (advisory, consultancy), and leadership mechanisms that scale consistently.
Translate demand and pipeline into capacity, hiring, enablement and succession; keep a healthy bench and senior leadership coverage.
Own technical quality for Platform Architecture in‑region: governance patterns, platform architecture, instance strategy, roadmap development, integration strategy, data/CMDB management & governance, Capability Adoption, and AI (Now Assist) Adoption & consumption.
Institutionalize platform‑health practices and value tracking (NPS/CSAT, GRR/renewals, adoption and consumption), making the link from architecture to business outcomes explicit.
Operate as a key member of the Major Area staff—weekly and quarterly interlocks on plan, pipeline, capacity and risk; support deal strategy, delivery assurance, and executive escalations.
Partner with Sales, Customer Success, and Product BUs to accelerate value, influence roadmap, and co‑drive strategic initiatives.
Build a community of practice and reusable accelerators (governance, platform health, data/CMDB, capability Adoption, AI consumption) that raise renewal rate, time‑to‑value, and quality across accounts and reduces D&L.

What success looks like

Business & Customer: contribution to CEG targets; higher GRR/renewal, improved NPS, reduced undeployed apps, increased license utilization and Now Assist consumption.
Delivery & Quality: fewer escalations, drive operational excellence in delivery of Platform Architects across the area.
People & Capability: leadership bench strength, time‑to‑promote for managers/principals, skills growth in Platform, Health, Adoption, AI, advisory and consulting.
Operational Excellence: accurate forecasting and staffing, adoption of standard delivery models and assets, effective Area cadence with the Major Area Lead.

Qualifications

Who you are

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Experienced director who has led leaders (senior managers/principals) in consulting or professional services across multiple countries.
Track record running a regional practice—hiring, enablement, utilization and margin stewardship—tied to measurable customer outcomes.
Depth in large‑scale platform transformations: instance strategy, governance, data management & governance, platform health and roadmap orchestration.
Executive presence with the ability to engage C‑suite and partner leadership, shape strategy and resolve complex delivery challenges.
Fluency in ServiceNow (or comparable platform) across Platform & AI domains; enterprise architecture frameworks (e.g., TOGAF/IT4IT) a plus.
Outcome‑obsessed, inclusive leader who starts with “yes”, leads like an owner, and uses data to steer decisions.

Focus of the discipline (what PAs elevate)

Architectural guidelines & governance over point‑in‑time expert guidance.
Technical governance over isolated recommendations.
Identifying adoption use cases over low‑level design debates.
Design on the ServiceNow platform over lift‑and‑shift legacy.
Platform approach over bespoke complex integrations.
Driving platform health over chasing incidents and upgrades.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Global Account Director]]> Company Description

Join us to put AI to work for people.

Job Description

ServiceNow is looking for a Global Account Director to lead and coordinate activities.

As a Global Account Director, you will be responsible for managing and nurturing relationships with key clients on a global scale.

This strategic role involves understanding clients' business objectives, ensuring the delivery of high-quality solutions or services, and driving revenue growth. The Global Account Director serves as the primary point of contact between the organization and key clients, aiming to foster long-term partnerships and maximize customer satisfaction.

What you get to do in this role:

Provide strategic leadership and partnership to clients, serving as the relationship manager between your customers and ServiceNow
Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams
Oversee growth of global accounts, including development and deployment of worldwide resources
Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level
Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services

Qualifications

To be successful in this role you have:

10+ years of experience in client management, aligning account strategies to revenue opportunities
5+ years of experience as a Global Account Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive- level relationship management
Previous sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (within software or IT sales organizations)
Proven partner relationships and networks, and ability to grow the impact of revenue streams and territory development through the partner ecosystem
Ownership of driving successful pipeline generation activities developed by marketing or the partner community
Experience exceeding sales targets
Experience leading a virtual or matrixed team
Understanding of broad, macro-level business IT needs for a prospective client
Travel up to 50% (depending on geography/region)

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Platform Architect]]> Company Description

Job Description

What you get to do in this role:

The Customer Outcomes Platform Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.

You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring and implementation of solutions.
Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
Provide a variety of knowledge across multiple workflows.
Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
Translate goals to outcomes into a customer roadmap.
Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
Manage technical governance, and an delivery operating model and governance.
Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
Support the sales effort by scoping and estimating the engagement and change orders.
Be an active contributor of leading practices and expertise related to the ServiceNow platform.
Maintain skills / certifications.
Support the professional development of others through means of mentoring.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
12+ years progressive experience as part of a professional services organization; or equivalent education/experience
Management consulting experience
Ability to travel up to 20%
Creativity with comfort running programs independently within a "startup paced" environment
Success driving complex issues through analysis and resolution
Ability to relay complex information to diverse set of audiences, both technical and non-technical
ServiceNow certifications in aligned workflow
Large program experience leading architecture and design
Enterprise architecture experience
Cloud application technology experience
Must be fluent in Japanese
Must be authorized to work in Japan

FD21

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Solution Architect]]> Company Description

Job Description

This Solution Architect, Platform is a functional and technical expert consulting with customers on implementing ServiceNow Workflow solutions based on best practices – all with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on solving for the most relevant customer challenges - providing support during sales cycles, on direct engagements with our Customers and Partners, and advocating for customer needs within ServiceNow (e.g., Product Management, Customer & Partner Excellence, Training & Certification).

Solution Architect, Platform brings architectural guidance, business acumen in the industry (e.g., Employee Experience, Customer Service, Information Technology, etc.), along with deep product expertise, innovation, and knowledge capital to our customers and partners.

What you get to do in this role:

Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes, focused on inter-connectivity between Workflow applications and a customer’s technology landscape, while informing customer on governance best practices
Interacts with senior leadership or even CXO roles to support discussions related to their implementation roadmap and change management best practices for implementing applications within a Workflow
Support pre-sales activities like conducting sales presentations, leading solutioning/scoping discussions/workshops, estimating implementation engagement efforts in partnership with Services Account Executives, Solution Sales Executives/Consultants, Sales Account Executives, and Partner Sales Organisations
Establish mutually beneficial relationships with Workflow product owners and stakeholders, to promote awareness of Workflow Solutions capabilities and roadmaps
Promote continuous improvement practices for delivery/engagement materials in partnership with related Customer & Partner Excellence Team
Enable and mentor other members of the ServiceNow delivery team and partner ecosystem
Up to 20% travel annually, driven by customer needs and internal meetings

Qualifications

To be successful in this role, we need someone who has:

Must be native level in Japanese
No allergy to use English in business scene
Must be authorized working in Japan
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
At least 12 years of consultation and/or configuration experience related to implementing complex, highly-capable, technologies – inclusive of integrations and portals
At least 5 years of advisory consultation experience related to implementing across multiple ServiceNow Workflow or similar solutions
Vast experience with leading creator, integration, software/platform experience
Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons and risks) in an organisation, while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
Customer-centric mentality, willing to go the extra mile for the customer, and will break down all barriers to ensure customer success
Interacts well with both technical and non-technical customers, attains relevant technical and business requirements, analyses information, and designs comprehensive solutions
Capable of developing visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude
Experience conducting solutions presentations and obtaining customer acceptance to solution design
Strong capabilities in forging trust, engaging a remote or in-person audience
Strong aptitude toward communicating complex business and technical concepts using visualisation and modelling aids. Ability to conceptualise and design sophisticated wireframes, workflows, and diagrams
A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies
ServiceNow Certifications (Required within the first 180 days):
- Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- ITSM Certified Implementation Specialist (CIS)
- CSM Certified Implementation Specialist (CIS)
- Service Provider Implementer (CIS-SP)
- Core Platform micro-certifications (Mobile, Performance Analytics, UI Builder, ATF, Integration Hub, Virtual Agent, NLU, Flow Designer, Service Portal, CSDM)
Desired ServiceNow Certifications (required or must achieve within the first year):
- Certified Technical Architect

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Chief of Staff to SVP and GM, Employee Experience & AI (Moveworks) ]]> Company Description

Join us to put AI to work for people.

Job Description

Chief of Staff to SVP and GM, Employee Experience & AI (Moveworks)

About the Team

At Moveworks from ServiceNow, our technology makes AI work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining our team, you'll be at the forefront of the AI transformation.

Moveworks and ServiceNow have come together to redefine how AI works for the enterprise. By combining ServiceNow's leading workflow automation with Moveworks' Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow — built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work.

Role Overview

We are seeking a Chief of Staff to partner directly with the SVP and GM, Employee Experience & AI (Moveworks). This is a highly strategic, execution-driven role designed to extend the reach, effectiveness, and impact of a senior executive operating at the center of one of ServiceNow’s most critical growth bets: AI and the enterprise “front door.”

This role requires a rare combination of strategic thinking, operational rigor, technical fluency, and executive presence. The Chief of Staff will act as a force multiplier—driving alignment across global teams, unblocking critical initiatives, and ensuring the organization consistently exceeds expectations.

This is not a traditional staff role; it is a high-impact leadership position with visibility across product, go-to-market (GTM), and executive stakeholders.

What You Get to Do in This Role

Oversee cross-functional processes related to initiatives led by the SVP/GM, including planning, monitoring progress and ensuring execution

Act as a strategic partner to the SVP/GM, helping prioritize, manage, and execute against a complex and rapidly evolving business agenda

Drive cross-functional alignment across product, engineering, sales, marketing, and regional leadership (including EMEA and APAC)

Engage directly with senior leaders (including direct reports and cross-functional executives) to ensure alignment and accountability

Represent the SVP/GM in internal and external forums, including customer engagements, executive meetings, and strategic discussions

Set agendas and create content for weekly and offsite meetings and partner with the Communications team to support the SVP/GM in crafting written communications, delivering Town Halls and preparing for external speaking engagements

Lead and execute special projects that are critical to the success of the business but do not neatly fit within existing organizational structures

Bring structure to ambiguity, operating effectively in a fast-moving, high-stakes environment

Qualifications

To be successful in this role, candidates should bring:

Experience and Education:

AI-Native Mindset & Execution: Deep understanding of how AI transforms product development, design workflows and user experiences. You’ve built AI-powered operations, leveraged AI to increase productivity or led strategic initiatives where AI was central to the solution. You think about AI as core enabler and know how to help teams adopt AI tools to accelerate decision making, automate workflows and unlock new capabilities.

12+ years of work experience (or 7+ years post-MBA or equivalent) across strategy, operations, product, and/or GTM roles in AI-native or high-growth tech companies (ie. startups, scaling companies, and/or high-speed growth environments within larger tech organizations) with ideal candidate bringing equal fluency in innovation, speed & scale.

Prior Chief of Staff or equivalent experience supporting a senior executive in a high-stakes, high-velocity environment — you can point directly to specific actions and work you have driven and measurable business impact and outcomes.
Bachelor’s Degree or equivalent education required; MBA strongly preferred
Demonstrated experience working directly with customers; strongly prefer prior experience in a customer-facing GTM role (e.g., sales, solutions consulting, partnerships, etc)

Skills, Capabilities & Attributes:

Technical fluency with the ability to understand AI-driven products and confidently demo solutions to customers while simultaneously engaging credibly with engineering and product leaders and teams

Strong business acumen across product, sales, and marketing

Proven ability to influence without authority and navigate complex interpersonal dynamics

Executive presence with outstanding communication and stakeholder management skills

Highly operationally rigorous with a bias toward action and results

Ability to thrive in ambiguity and manage multiple high-priority initiatives simultaneously

Operates with a high degree of agency, ownership, and customer obsession

Work Location and Travel Requirements

This role is based out of our Mountainview office and requires in-office presence five days a week

Travel required: 25% (domestic and international)

Why This Role

This is a unique opportunity to operate at the center of ServiceNow’s AI transformation—working directly with senior leadership to shape the future of how enterprises engage with technology. The role offers unmatched exposure, impact, and the opportunity to help define the next chapter of ServiceNow’s growth.

JV20

For positions in this location, we offer a base pay of $228,900 - $412,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Director, Platform Architecture – Financial Services ]]> Company Description

Job Description

About the Organization

The AMS Delivery Excellence Group integrates Expert Services professional services teams and Platform Architecture advisory capabilities to deliver unified Impact and Expert Services solutions. This organization is central to ServiceNow's strategy of accelerating customer time-to-value through technical excellence, AI-powered automation, and seamless delivery experiences.

The AMS Financial Services portfolio encompasses some of ServiceNow's most strategically important and highly regulated customer segments — spanning Banking & Capital Markets, Insurance, Wealth & Asset Management, and Fintech. These customers operate in environments defined by regulatory complexity, risk management imperatives, core system modernization, and an accelerating shift toward AI-driven automation. Platform Architecture plays a critical advisory role in helping FSI customers navigate this landscape and realize transformational outcomes on the ServiceNow platform.

The Senior Director of Platform Architecture – Financial Services is a strategic executive who defines the vision for platform architecture across the FSI vertical. This role manages multiple Directors and Senior Managers leading 60+ Platform Architects, cultivates C-suite relationships across FSI enterprise accounts, and drives AI-powered transformation initiatives. This leader ensures alignment with FSI business priorities, shapes the future of integrated Impact and Expert Services delivery, and builds high-performing teams with deep financial services industry and technical expertise.

What You Get to Do in This Role

Lead Strategic FSI Industry Alignment at Scale

Maintain deep financial services industry expertise through close alignment with Major Area leaders across Banking & Capital Markets, Insurance, Wealth & Asset Management, and Fintech
Develop and enable high-performing Directors, Senior Managers, and Platform Architects to address complex, FSI-specific challenges including regulatory compliance, risk management transformation, core banking modernization, and AI-driven process automation
Actively engage with Major Area organizations to ensure architectural strategies for resourcing and talent deployment remain aligned with FSI market trends, regulatory shifts, customer needs, and organizational priorities
Drive thought leadership, reference architectures, and FSI-specific playbooks tailored to the unique compliance, integration, and governance requirements of financial services customers
Build and Lead a High-Performing Multi-Level Organization
Manage multiple Directors and Senior Managers with responsibility for coaching, performance assessment, career development, and quality oversight across 60+ Platform Architects
Attract, recruit, and hire top talent for Director, Senior Manager, and Platform Architect roles, leveraging networks across FSI verticals and enterprise markets
Proactively manage pipeline of accounts across all FSI Major Areas, ensuring visibility into upcoming projects and resource needs to support strategic business growth
Ensure proper staffing for all engagements by matching skills, experience, certifications, and FSI domain knowledge to project needs, optimizing team performance and customer outcomes
Drive AI tooling opportunities to increase job satisfaction, process efficiency, and collaboration between Platform Architecture and Expert Services teams
Monitor and adjust staffing plans and skillsets to maintain alignment with FSI Major Area priorities, regulatory trends, and evolving delivery needs
Embed a customer-first mindset and foster continuous learning, especially in AI, automation, financial services platform innovation, and regulatory technology
Build a welcoming culture that embraces and models ServiceNow's core values across a geographically and industry-diverse organization
Shape Platform Architecture Strategy for Customer Outcomes
Influence Impact product roadmap by identifying and communicating customer insights, emerging architecture patterns, and FSI-specific opportunities for innovation across Banking, Insurance, Capital Markets, and Wealth Management
Serve as executive sponsor for major modernization initiatives, enterprise-scale digital transformations, and industry-specific platform programs — including core banking system migrations, insurance claims transformation, and regulatory reporting automation
Foster a culture of continuous improvement and technical excellence, empowering teams to experiment, learn, and adopt best practices that advance FSI-specific organizational capabilities
Build strategic partnerships across Customer Outcomes, Sales, Product, and Partner ecosystems to drive adoption, value realization, and enterprise digital transformation at scale within the FSI vertical
Ensure Platform Architects deliver architectural guidance across the full customer lifecycle: strategic roadmaps, solution design, deployment oversight, optimization initiatives, and ongoing technical governance — with FSI regulatory and data governance requirements as a first-class design consideration
Enable Integrated Impact + Expert Services Delivery
Define how Platform Architects provide architectural oversight and guidance for Expert Services-led implementations across FSI accounts, ensuring technical excellence and platform best practices through Config Assist and new Impact offerings
Collaborate with Expert Services Workflow leaders to build seamless delivery experiences integrating Impact advisory capabilities with ES professional services execution across all FSI Major Areas
Drive Platform Architect technical fluency and delivery excellence to guide complex FSI implementations — including multi-cloud integrations, data sovereignty requirements, and compliance-driven configuration patterns — while maintaining clear role differentiation from hands-on implementation work
Drive Pre-Sales Excellence and Strategic Growth
Collaborate with GTM teams to define strategy for leveraging Platform Architecture within pre-sales motions and strategic deal pursuits across FSI enterprise accounts
Advocate ServiceNow best practices, AI-powered capabilities, and FSI-specific use cases including intelligent risk operations, regulatory change management, financial crime prevention, and connected front-to-back office transformation
Support pre-sales motions with guidance on customer technical readiness and solution architecture for complex FSI transformations, including due diligence on regulatory constraints and architectural scalability
Manage Business Performance
Own key business metrics including customer satisfaction (CSAT), Net Promoter Score (NPS), Gross Revenue Retention (GRR), and Impact bookings contribution across all FSI Major Areas
Manage revenue targets, team utilization, margin performance, and operational expenses for the FSI Platform Architecture organization
Collaborate with Finance and Operations business partners to forecast capacity, manage headcount plans, and optimize resource deployment across the FSI vertical

Qualifications

Experience & Leadership

10–15+ years in consulting, digital transformation, or enterprise architecture leadership, with significant tenure in or serving the financial services industry

5+ years managing multi-level teams including Directors and Senior Managers in distributed or geographically dispersed organizations

Proven track record building and scaling technical teams from 30+ to 100+ professionals in FSI or highly regulated industry contexts

Demonstrated ability to engage and influence C-suite executives (CIO/CTO/CDO/CRO/CISO) across tier-1 financial institutions, insurance carriers, capital markets firms, and wealth management organizations

Financial Services Domain Expertise

Deep expertise in one or more FSI sub-verticals: Banking & Capital Markets, Insurance, Wealth & Asset Management, or Fintech

Working knowledge of FSI regulatory frameworks including Basel III/IV, Dodd-Frank, DORA, MiFID II, GDPR, SOX, PCI-DSS, and prudential regulatory requirements, and their implications for enterprise technology architecture

Experience navigating core banking/insurance system modernization programs, data governance at FSI scale, and cloud adoption within regulated environments

Understanding of FSI-specific risk operations, financial crime prevention, regulatory reporting automation, and connected front-to-back office transformation use cases

Technical & Strategic Capabilities

Deep understanding of AI, automation, data architecture, and emerging technology trends — with ability to translate these for FSI risk and compliance contexts

Experience shaping enterprise operating models, digital transformation programs, and platform strategies within regulated industries

Strong business acumen including P&L management, financial planning, and operational metrics

Expertise in ServiceNow platform and multiple product suites preferred; experience with FSI-relevant modules (IRM, SecOps, FSO, CSM) a strong plus

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr. Specialist, Marketing Technology]]> Company Description

Job Description

We are seeking an experienced and strategic Sr. Specialist, Marketing Technology to join our Global Marketing Technology team. This role is designed for a well-rounded professional who combines deep technical expertise across the Adobe Experience Cloud with a strong foundation in digital marketing, data strategy, and marketing operations.

The successful candidate will bring hands-on proficiency across Marketo Engage, Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), and Adobe Experience Manager (AEM), and more while demonstrating the strategic mindset to connect platform decisions to measurable business outcomes. You will operate at the intersection of technology and marketing, partnering with Campaign, Product, Architecture, and Operations teams to deliver a scalable, compliant, and high-performing MarTech ecosystem.

This position is ideal for a practitioner who thinks strategically, operates with an automation-first mindset, and actively leverages AI to drive efficiency, personalization, and marketing impact at scale.

Key Responsibilities:

Platform Administration and Optimization

Administer and optimize Marketo Engage, including Smart Campaigns, lead scoring, lifecycle management, segmentation, and database governance
Manage audience creation, data schemas, and segment activation within Adobe Experience Platform (AEP) Real-Time CDP
Design and maintain customer journeys in Adobe Journey Optimizer (AJO), ensuring consistent and personalized cross-channel experiences
Oversee content components, templates, and digital asset management within Adobe Experience Manager (AEM)

Data Strategy and Integrations

Architect and maintain end-to-end data flows across CRM, CDP, marketing automation, and analytics platforms
Enforce data quality standards, identity resolution, and consent management within AEP
Manage Marketo to CRM bi-directional sync, Adobe Experience Cloud connectors, and third-party platform integrations
Apply ETL (Extract, Transform, Load) concepts and integration patterns to support reliable, scalable data pipelines across the MarTech stack

Campaign Execution and Digital Marketing

Partner with Campaign teams to plan and execute multi-channel programs across email, nurture, events, and paid media
Build and optimize automated programs that reduce manual effort and improve campaign velocity and consistency
Apply email marketing best practices including deliverability, SPF/DKIM/DMARC configuration, IP warming, dynamic personalization, and A/B testing
Monitor and report on platform and campaign performance, surfacing insights to guide continuous optimization

Governance, Compliance, and Operations

Implement and maintain governance frameworks ensuring compliance with GDPR, CASL, CAN SPAM, and CCPA regulations
Produce and maintain platform documentation, operational runbooks, and change management processes
Develop and manage subscription and consent programs across all marketing channels and platforms
Support platform upgrades, sandbox testing, and feature rollouts across the Adobe ecosystem

Qualifications

5 to 8 years of progressive experience in marketing technology or marketing operations
Working knowledge of AJO journey design, channel configuration, and campaign management
Minimum 3 years in a B2B enterprise tech environment managing complex, multi-platform MarTech ecosystems
Familiarity with AEM content management, component authoring, and DAM workflows
Proven expertise in Marketo Engage administration across the full platform capability set
CRM integration experience
Hands-on experience with AEP: data ingestion, Real-Time CDP, identity resolution, and audience activation
Demonstrated track record implementing data governance and regulatory compliance programs

Technical Skills

Marketo Engage: Email 2.0, Dynamic Content, Tokens, Snippets, Velocity Scripting
RESTful API integrations and webhook configuration
AEP, AJO, AEM, Adobe Analytics, Customer Journey Analytics and more
SQL or equivalent query language for data analysis and validation (must have)
HTML and CSS for email template and landing page development
JavaScript for tracking, form behavior, and API-based integrations
Working knowledge of AI and automation tools applied to marketing workflows

Preferred Education and Certifications

Bachelor's degree in Marketing, Business, Computer Science, Information Systems, or equivalent experience
Marketo Certified Solutions Architect | Adobe AEP, AJO, or AEM Certifications | ITIL or Agile/Scrum certification

Beyond technical qualifications, the ideal candidate will demonstrate the following competencies:

Strategic thinker who translates platform and data decisions into pipeline impact and revenue outcomes
Effective communicator who bridges technical complexity and business requirements across both marketing and engineering stakeholders
Applies an automation-first mindset, consistently designing scalable, repeatable processes that reduce manual effort and increase operational efficiency
Customer-focused approach to journey design, prioritizing relevance, timing, and privacy across all touchpoints
Actively leverages AI-powered tools to accelerate campaign execution, enhance personalization, surface predictive insights, and improve marketing performance at scale
Collaborative partner who thrives in cross-functional environments and can align diverse stakeholders around shared MarTech goals
Systems-oriented: understands how data flows connect across platforms and how architecture decisions affect downstream marketing outcomes
Continuous learner who stays current with evolving Adobe capabilities, AI advancements, and digital marketing best practices

For positions in this location, we offer a base pay of $94,000 - $124,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr. Specialist, Marketing Technology]]> Company Description

Job Description

Key Responsibilities:

Platform Administration and Optimization

Administer and optimize Marketo Engage, including Smart Campaigns, lead scoring, lifecycle management, segmentation, and database governance
Manage audience creation, data schemas, and segment activation within Adobe Experience Platform (AEP) Real-Time CDP
Design and maintain customer journeys in Adobe Journey Optimizer (AJO), ensuring consistent and personalized cross-channel experiences
Oversee content components, templates, and digital asset management within Adobe Experience Manager (AEM)

Data Strategy and Integrations

Architect and maintain end-to-end data flows across CRM, CDP, marketing automation, and analytics platforms
Enforce data quality standards, identity resolution, and consent management within AEP
Manage Marketo to CRM bi-directional sync, Adobe Experience Cloud connectors, and third-party platform integrations
Apply ETL (Extract, Transform, Load) concepts and integration patterns to support reliable, scalable data pipelines across the MarTech stack

Campaign Execution and Digital Marketing

Partner with Campaign teams to plan and execute multi-channel programs across email, nurture, events, and paid media
Build and optimize automated programs that reduce manual effort and improve campaign velocity and consistency
Apply email marketing best practices including deliverability, SPF/DKIM/DMARC configuration, IP warming, dynamic personalization, and A/B testing
Monitor and report on platform and campaign performance, surfacing insights to guide continuous optimization

Governance, Compliance, and Operations

Implement and maintain governance frameworks ensuring compliance with GDPR, CASL, CAN SPAM, and CCPA regulations
Produce and maintain platform documentation, operational runbooks, and change management processes
Develop and manage subscription and consent programs across all marketing channels and platforms
Support platform upgrades, sandbox testing, and feature rollouts across the Adobe ecosystem

Qualifications

5 to 8 years of progressive experience in marketing technology or marketing operations
Working knowledge of AJO journey design, channel configuration, and campaign management
Minimum 3 years in a B2B enterprise tech environment managing complex, multi-platform MarTech ecosystems
Familiarity with AEM content management, component authoring, and DAM workflows
Proven expertise in Marketo Engage administration across the full platform capability set
CRM integration experience
Hands-on experience with AEP: data ingestion, Real-Time CDP, identity resolution, and audience activation
Demonstrated track record implementing data governance and regulatory compliance programs

Technical Skills

Marketo Engage: Email 2.0, Dynamic Content, Tokens, Snippets, Velocity Scripting
RESTful API integrations and webhook configuration
AEP, AJO, AEM, Adobe Analytics, Customer Journey Analytics and more
SQL or equivalent query language for data analysis and validation (must have)
HTML and CSS for email template and landing page development
JavaScript for tracking, form behavior, and API-based integrations
Working knowledge of AI and automation tools applied to marketing workflows

Preferred Education and Certifications

Bachelor's degree in Marketing, Business, Computer Science, Information Systems, or equivalent experience
Marketo Certified Solutions Architect | Adobe AEP, AJO, or AEM Certifications | ITIL or Agile/Scrum certification

Beyond technical qualifications, the ideal candidate will demonstrate the following competencies:

Strategic thinker who translates platform and data decisions into pipeline impact and revenue outcomes
Effective communicator who bridges technical complexity and business requirements across both marketing and engineering stakeholders
Applies an automation-first mindset, consistently designing scalable, repeatable processes that reduce manual effort and increase operational efficiency
Customer-focused approach to journey design, prioritizing relevance, timing, and privacy across all touchpoints
Actively leverages AI-powered tools to accelerate campaign execution, enhance personalization, surface predictive insights, and improve marketing performance at scale
Collaborative partner who thrives in cross-functional environments and can align diverse stakeholders around shared MarTech goals
Systems-oriented: understands how data flows connect across platforms and how architecture decisions affect downstream marketing outcomes
Continuous learner who stays current with evolving Adobe capabilities, AI advancements, and digital marketing best practices

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr. Specialist, Marketing Technology]]> Company Description

Job Description

Key Responsibilities:

Platform Administration and Optimization

Administer and optimize Marketo Engage, including Smart Campaigns, lead scoring, lifecycle management, segmentation, and database governance
Manage audience creation, data schemas, and segment activation within Adobe Experience Platform (AEP) Real-Time CDP
Design and maintain customer journeys in Adobe Journey Optimizer (AJO), ensuring consistent and personalized cross-channel experiences
Oversee content components, templates, and digital asset management within Adobe Experience Manager (AEM)

Data Strategy and Integrations

Architect and maintain end-to-end data flows across CRM, CDP, marketing automation, and analytics platforms
Enforce data quality standards, identity resolution, and consent management within AEP
Manage Marketo to CRM bi-directional sync, Adobe Experience Cloud connectors, and third-party platform integrations
Apply ETL (Extract, Transform, Load) concepts and integration patterns to support reliable, scalable data pipelines across the MarTech stack

Campaign Execution and Digital Marketing

Partner with Campaign teams to plan and execute multi-channel programs across email, nurture, events, and paid media
Build and optimize automated programs that reduce manual effort and improve campaign velocity and consistency
Apply email marketing best practices including deliverability, SPF/DKIM/DMARC configuration, IP warming, dynamic personalization, and A/B testing
Monitor and report on platform and campaign performance, surfacing insights to guide continuous optimization

Governance, Compliance, and Operations

Implement and maintain governance frameworks ensuring compliance with GDPR, CASL, CAN SPAM, and CCPA regulations
Produce and maintain platform documentation, operational runbooks, and change management processes
Develop and manage subscription and consent programs across all marketing channels and platforms
Support platform upgrades, sandbox testing, and feature rollouts across the Adobe ecosystem

Qualifications

5 to 8 years of progressive experience in marketing technology or marketing operations
Working knowledge of AJO journey design, channel configuration, and campaign management
Minimum 3 years in a B2B enterprise tech environment managing complex, multi-platform MarTech ecosystems
Familiarity with AEM content management, component authoring, and DAM workflows
Proven expertise in Marketo Engage administration across the full platform capability set
CRM integration experience
Hands-on experience with AEP: data ingestion, Real-Time CDP, identity resolution, and audience activation
Demonstrated track record implementing data governance and regulatory compliance programs

Technical Skills

Marketo Engage: Email 2.0, Dynamic Content, Tokens, Snippets, Velocity Scripting
RESTful API integrations and webhook configuration
AEP, AJO, AEM, Adobe Analytics, Customer Journey Analytics and more
SQL or equivalent query language for data analysis and validation (must have)
HTML and CSS for email template and landing page development
JavaScript for tracking, form behavior, and API-based integrations
Working knowledge of AI and automation tools applied to marketing workflows

Preferred Education and Certifications

Bachelor's degree in Marketing, Business, Computer Science, Information Systems, or equivalent experience
Marketo Certified Solutions Architect | Adobe AEP, AJO, or AEM Certifications | ITIL or Agile/Scrum certification

Beyond technical qualifications, the ideal candidate will demonstrate the following competencies:

Strategic thinker who translates platform and data decisions into pipeline impact and revenue outcomes
Effective communicator who bridges technical complexity and business requirements across both marketing and engineering stakeholders
Applies an automation-first mindset, consistently designing scalable, repeatable processes that reduce manual effort and increase operational efficiency
Customer-focused approach to journey design, prioritizing relevance, timing, and privacy across all touchpoints
Actively leverages AI-powered tools to accelerate campaign execution, enhance personalization, surface predictive insights, and improve marketing performance at scale
Collaborative partner who thrives in cross-functional environments and can align diverse stakeholders around shared MarTech goals
Systems-oriented: understands how data flows connect across platforms and how architecture decisions affect downstream marketing outcomes
Continuous learner who stays current with evolving Adobe capabilities, AI advancements, and digital marketing best practices

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Solution Architect - AI & Data]]> Company Description

Job Description

The Team

Solution Architect - AI & Data, Expert Services

What you will do in this role:

AI Strategy & Transformation Advisory

Lead enterprise AI transformation engagements — from opportunity identification and business case development through to operating model design and value realization.
Advise C-suite and senior stakeholders on AI strategy, prioritization frameworks, and transformation roadmaps tailored to their industry, maturity, and risk appetite.
Facilitate discovery workshops, current-state assessments, and future-state visioning sessions to establish a shared transformation agenda.
Define AI-enabled target operating models, including process redesign, workforce impact analysis, and governance structures.

Solution Architecture & Delivery Leadership

Design end-to-end solution architectures spanning Now Assist, AI Agents, Agentic workflows, AI Control Tower, RAG, knowledge graphs, and enterprise integrations (A2A, MCP).
Lead scoping and solutioning for complex, multi-workload AI engagements — ensuring architectural integrity, scalability, and alignment to customer outcomes.
Provide hands-on architecture leadership during pilot and early-phase delivery, establishing patterns and standards for broader team execution.
Develop reusable practice IP: reference architectures, deployment patterns, transformation playbooks, and verticalized use-case catalogs.
Architect enterprise data catalog strategies using platforms defining target-state designs that align metadata management, data lineage, and governance structures to broader AI and business objectives.
Define integration patterns and architectural standards for connecting data catalog solutions across heterogeneous enterprise environments — cloud platforms, data warehouses, BI layers, and ServiceNow workflows.

Data Architecture & Catalog Strategy

Lead the architectural design of enterprise data catalog programs — defining scope, platform selection criteria, governance operating models, and phased adoption roadmaps.
Advise on the strategic application of knowledge graph concepts, semantic technologies, and ontological frameworks (RDF, SPARQL) to enterprise data and AI use cases.
Shape data architecture principles and standards that underpin AI readiness — including data lineage, metadata quality, classification taxonomies, and access governance.
Translate complex data architecture requirements into clear, actionable designs that can be executed by delivery and technical teams.
Define success metrics and maturity benchmarks for data catalog programs, enabling customers to track progress and demonstrate value to executive stakeholders.

AI Governance, Risk & Responsible AI

Define and embed AI governance frameworks covering data stewardship, model risk, bias controls, audit trails, and compliance postures.
Support customers in operationalize responsible AI practices aligned to regulatory requirements and internal policies.
Establish data governance frameworks that position metadata management, data stewardship, and knowledge graph capabilities as foundational trust layers for enterprise AI programs.
Guide customers in regulated industries on aligning data catalog and governance architectures to compliance and regulatory obligations, embedding controls into the design rather than as an afterthought.
Partner with AI Control Tower to establish monitoring, observability, and continuous optimization capabilities post-deployment.

Adoption, Enablement & Change Management

Lead AI adoption strategies including readiness assessments, stakeholder engagement plans, AI literacy programmers, and change communications.
Define adoption KPIs and value realization metrics; track and report outcomes; provide consultative guidance for continuous optimization and expansion.
Coach customer teams to build internal AI capability, reducing dependency and accelerating long-term self-sufficiency.
Monitor adoption, usage, and value realization metrics post-deployment; provide recommendations for risk mitigation and growth.

Practice Development & Thought Leadership

Collaborate cross-functionally with Sales, Solution Consulting, Customer Success, Platform, and Product teams to embed AI advisory across the customer lifecycle.
Build and maintain industry-specific AI advisory playbooks and frameworks — verticalized use-case catalogs, value models, governance templates, and deployment patterns — to support scalable, repeatable delivery.
Act as a thought-leader internally and externally: contribute to white papers, points-of-view, reference architectures, best-practice guides, and represent the organization at AI forums and customer briefings.
Support pre-sales by qualifying opportunities, shaping proposals, and presenting transformation vision to executive buyers.

Qualifications

To be successful in this role, you will have

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
10+ years of experience in management consulting, enterprise architecture, or a senior technology advisory role, with a demonstrated focus on Artificial Intelligence, Machine Learning, or digital transformation at enterprise scale.
ServiceNow domain knowledge, including: Now Assist and Generative AI Skills / Skill Kit, AI Agents and Agentic workflows, AI Control Tower, Retrieval-Augmented Generation (RAG), Knowledge Graphs, Agent-to-Agent (A2A), and Model Context Protocol (MCP).
Proven track record designing and managing complex, multi-stakeholder AI or digital-transformation engagements — including use-case definition, business case development, integration, data strategy, governance, and operational adoption.
Strong understanding of enterprise data architecture, data quality, knowledge management, integrations, and compliance and regulatory frameworks.
Demonstrated ability to architect enterprise data catalog and metadata management strategies, with knowledge of platforms.
Excellent communication and interpersonal skills — ability to articulate technical and business value to C-level executives, align stakeholders, and influence strategic decision-making.
Experience working in fast-paced, dynamic environments with capability to manage ambiguity and tailor consulting deliverables to different customer maturity levels, from early adopters to AI-ready enterprises.
Working knowledge of knowledge graph principles, semantic technologies, and standards (RDF, SPARQL) as applied to enterprise data architecture.
Broad familiarity with the ServiceNow platform and modules (ITSM, CSM, FSM, HRSD, App Engine), ideally including implementation or architecture experience. ServiceNow certifications (Certified System Administrator, Certified Implementation Specialist, Certified Technical Architect) are desirable.
AI/ML certifications (e.g. AWS Machine Learning Specialty, Google Professional Machine Learning Engineer, or equivalent) are desirable.
Background in one or more target industries — Financial Services, Healthcare, Public Sector, Manufacturing, or Retail — is highly desirable.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Solution Architect - AI & Data]]> Company Description

Job Description

The Team

Solution Architect - AI & Data, Expert Services

What you will do in this role:

AI Strategy & Transformation Advisory

Lead enterprise AI transformation engagements — from opportunity identification and business case development through to operating model design and value realization.
Advise C-suite and senior stakeholders on AI strategy, prioritization frameworks, and transformation roadmaps tailored to their industry, maturity, and risk appetite.
Facilitate discovery workshops, current-state assessments, and future-state visioning sessions to establish a shared transformation agenda.
Define AI-enabled target operating models, including process redesign, workforce impact analysis, and governance structures.

Solution Architecture & Delivery Leadership

Design end-to-end solution architectures spanning Now Assist, AI Agents, Agentic workflows, AI Control Tower, RAG, knowledge graphs, and enterprise integrations (A2A, MCP).
Lead scoping and solutioning for complex, multi-workload AI engagements — ensuring architectural integrity, scalability, and alignment to customer outcomes.
Provide hands-on architecture leadership during pilot and early-phase delivery, establishing patterns and standards for broader team execution.
Develop reusable practice IP: reference architectures, deployment patterns, transformation playbooks, and verticalized use-case catalogs.
Architect enterprise data catalog strategies using platforms defining target-state designs that align metadata management, data lineage, and governance structures to broader AI and business objectives.
Define integration patterns and architectural standards for connecting data catalog solutions across heterogeneous enterprise environments — cloud platforms, data warehouses, BI layers, and ServiceNow workflows.

Data Architecture & Catalog Strategy

Lead the architectural design of enterprise data catalog programs — defining scope, platform selection criteria, governance operating models, and phased adoption roadmaps.
Advise on the strategic application of knowledge graph concepts, semantic technologies, and ontological frameworks (RDF, SPARQL) to enterprise data and AI use cases.
Shape data architecture principles and standards that underpin AI readiness — including data lineage, metadata quality, classification taxonomies, and access governance.
Translate complex data architecture requirements into clear, actionable designs that can be executed by delivery and technical teams.
Define success metrics and maturity benchmarks for data catalog programs, enabling customers to track progress and demonstrate value to executive stakeholders.

AI Governance, Risk & Responsible AI

Define and embed AI governance frameworks covering data stewardship, model risk, bias controls, audit trails, and compliance postures.
Support customers in operationalize responsible AI practices aligned to regulatory requirements and internal policies.
Establish data governance frameworks that position metadata management, data stewardship, and knowledge graph capabilities as foundational trust layers for enterprise AI programs.
Guide customers in regulated industries on aligning data catalog and governance architectures to compliance and regulatory obligations, embedding controls into the design rather than as an afterthought.
Partner with AI Control Tower to establish monitoring, observability, and continuous optimization capabilities post-deployment.

Adoption, Enablement & Change Management

Lead AI adoption strategies including readiness assessments, stakeholder engagement plans, AI literacy programmers, and change communications.
Define adoption KPIs and value realization metrics; track and report outcomes; provide consultative guidance for continuous optimization and expansion.
Coach customer teams to build internal AI capability, reducing dependency and accelerating long-term self-sufficiency.
Monitor adoption, usage, and value realization metrics post-deployment; provide recommendations for risk mitigation and growth.

Practice Development & Thought Leadership

Collaborate cross-functionally with Sales, Solution Consulting, Customer Success, Platform, and Product teams to embed AI advisory across the customer lifecycle.
Build and maintain industry-specific AI advisory playbooks and frameworks — verticalized use-case catalogs, value models, governance templates, and deployment patterns — to support scalable, repeatable delivery.
Act as a thought-leader internally and externally: contribute to white papers, points-of-view, reference architectures, best-practice guides, and represent the organization at AI forums and customer briefings.
Support pre-sales by qualifying opportunities, shaping proposals, and presenting transformation vision to executive buyers.

Qualifications

To be successful in this role, you will have

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
10+ years of experience in management consulting, enterprise architecture, or a senior technology advisory role, with a demonstrated focus on Artificial Intelligence, Machine Learning, or digital transformation at enterprise scale.
ServiceNow domain knowledge, including: Now Assist and Generative AI Skills / Skill Kit, AI Agents and Agentic workflows, AI Control Tower, Retrieval-Augmented Generation (RAG), Knowledge Graphs, Agent-to-Agent (A2A), and Model Context Protocol (MCP).
Proven track record designing and managing complex, multi-stakeholder AI or digital-transformation engagements — including use-case definition, business case development, integration, data strategy, governance, and operational adoption.
Strong understanding of enterprise data architecture, data quality, knowledge management, integrations, and compliance and regulatory frameworks.
Demonstrated ability to architect enterprise data catalog and metadata management strategies, with knowledge of platforms.
Excellent communication and interpersonal skills — ability to articulate technical and business value to C-level executives, align stakeholders, and influence strategic decision-making.
Experience working in fast-paced, dynamic environments with capability to manage ambiguity and tailor consulting deliverables to different customer maturity levels, from early adopters to AI-ready enterprises.
Working knowledge of knowledge graph principles, semantic technologies, and standards (RDF, SPARQL) as applied to enterprise data architecture.
Broad familiarity with the ServiceNow platform and modules (ITSM, CSM, FSM, HRSD, App Engine), ideally including implementation or architecture experience. ServiceNow certifications (Certified System Administrator, Certified Implementation Specialist, Certified Technical Architect) are desirable.
AI/ML certifications (e.g. AWS Machine Learning Specialty, Google Professional Machine Learning Engineer, or equivalent) are desirable.
Background in one or more target industries — Financial Services, Healthcare, Public Sector, Manufacturing, or Retail — is highly desirable.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Solution Architect - AI & Data]]> Company Description

Job Description

The Team

Solution Architect - AI & Data, Expert Services

What you will do in this role:

AI Strategy & Transformation Advisory

Lead enterprise AI transformation engagements — from opportunity identification and business case development through to operating model design and value realization.
Advise C-suite and senior stakeholders on AI strategy, prioritization frameworks, and transformation roadmaps tailored to their industry, maturity, and risk appetite.
Facilitate discovery workshops, current-state assessments, and future-state visioning sessions to establish a shared transformation agenda.
Define AI-enabled target operating models, including process redesign, workforce impact analysis, and governance structures.

Solution Architecture & Delivery Leadership

Design end-to-end solution architectures spanning Now Assist, AI Agents, Agentic workflows, AI Control Tower, RAG, knowledge graphs, and enterprise integrations (A2A, MCP).
Lead scoping and solutioning for complex, multi-workload AI engagements — ensuring architectural integrity, scalability, and alignment to customer outcomes.
Provide hands-on architecture leadership during pilot and early-phase delivery, establishing patterns and standards for broader team execution.
Develop reusable practice IP: reference architectures, deployment patterns, transformation playbooks, and verticalized use-case catalogs.
Architect enterprise data catalog strategies using platforms defining target-state designs that align metadata management, data lineage, and governance structures to broader AI and business objectives.
Define integration patterns and architectural standards for connecting data catalog solutions across heterogeneous enterprise environments — cloud platforms, data warehouses, BI layers, and ServiceNow workflows.

Data Architecture & Catalog Strategy

Lead the architectural design of enterprise data catalog programs — defining scope, platform selection criteria, governance operating models, and phased adoption roadmaps.
Advise on the strategic application of knowledge graph concepts, semantic technologies, and ontological frameworks (RDF, SPARQL) to enterprise data and AI use cases.
Shape data architecture principles and standards that underpin AI readiness — including data lineage, metadata quality, classification taxonomies, and access governance.
Translate complex data architecture requirements into clear, actionable designs that can be executed by delivery and technical teams.
Define success metrics and maturity benchmarks for data catalog programs, enabling customers to track progress and demonstrate value to executive stakeholders.

AI Governance, Risk & Responsible AI

Define and embed AI governance frameworks covering data stewardship, model risk, bias controls, audit trails, and compliance postures.
Support customers in operationalize responsible AI practices aligned to regulatory requirements and internal policies.
Establish data governance frameworks that position metadata management, data stewardship, and knowledge graph capabilities as foundational trust layers for enterprise AI programs.
Guide customers in regulated industries on aligning data catalog and governance architectures to compliance and regulatory obligations, embedding controls into the design rather than as an afterthought.
Partner with AI Control Tower to establish monitoring, observability, and continuous optimization capabilities post-deployment.

Adoption, Enablement & Change Management

Lead AI adoption strategies including readiness assessments, stakeholder engagement plans, AI literacy programmers, and change communications.
Define adoption KPIs and value realization metrics; track and report outcomes; provide consultative guidance for continuous optimization and expansion.
Coach customer teams to build internal AI capability, reducing dependency and accelerating long-term self-sufficiency.
Monitor adoption, usage, and value realization metrics post-deployment; provide recommendations for risk mitigation and growth.

Practice Development & Thought Leadership

Collaborate cross-functionally with Sales, Solution Consulting, Customer Success, Platform, and Product teams to embed AI advisory across the customer lifecycle.
Build and maintain industry-specific AI advisory playbooks and frameworks — verticalized use-case catalogs, value models, governance templates, and deployment patterns — to support scalable, repeatable delivery.
Act as a thought-leader internally and externally: contribute to white papers, points-of-view, reference architectures, best-practice guides, and represent the organization at AI forums and customer briefings.
Support pre-sales by qualifying opportunities, shaping proposals, and presenting transformation vision to executive buyers.

Qualifications

To be successful in this role, you will have

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
10+ years of experience in management consulting, enterprise architecture, or a senior technology advisory role, with a demonstrated focus on Artificial Intelligence, Machine Learning, or digital transformation at enterprise scale.
ServiceNow domain knowledge, including: Now Assist and Generative AI Skills / Skill Kit, AI Agents and Agentic workflows, AI Control Tower, Retrieval-Augmented Generation (RAG), Knowledge Graphs, Agent-to-Agent (A2A), and Model Context Protocol (MCP).
Proven track record designing and managing complex, multi-stakeholder AI or digital-transformation engagements — including use-case definition, business case development, integration, data strategy, governance, and operational adoption.
Strong understanding of enterprise data architecture, data quality, knowledge management, integrations, and compliance and regulatory frameworks.
Demonstrated ability to architect enterprise data catalog and metadata management strategies, with knowledge of platforms.
Excellent communication and interpersonal skills — ability to articulate technical and business value to C-level executives, align stakeholders, and influence strategic decision-making.
Experience working in fast-paced, dynamic environments with capability to manage ambiguity and tailor consulting deliverables to different customer maturity levels, from early adopters to AI-ready enterprises.
Working knowledge of knowledge graph principles, semantic technologies, and standards (RDF, SPARQL) as applied to enterprise data architecture.
Broad familiarity with the ServiceNow platform and modules (ITSM, CSM, FSM, HRSD, App Engine), ideally including implementation or architecture experience. ServiceNow certifications (Certified System Administrator, Certified Implementation Specialist, Certified Technical Architect) are desirable.
AI/ML certifications (e.g. AWS Machine Learning Specialty, Google Professional Machine Learning Engineer, or equivalent) are desirable.
Background in one or more target industries — Financial Services, Healthcare, Public Sector, Manufacturing, or Retail — is highly desirable.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Manager, Expert Services (CRM and Industry Workflows)]]> Company Description

Join us to put AI to work for people.

Job Description

The CEG Expert Services team at ServiceNow works with our customers and partners to help them achieve their business outcomes by providing prescriptive guidance. You will manage a team of consultants who will be focused on driving adoption, customer satisfaction and ultimately help our customers realize maximum business value from their investment in the ServiceNow platform, specifically the Customer Workflow portfolio of solutions, which includes Customer Service Management, Field Service Management, Sales and Order Management, and Industry Workflows.

This position will manage a team of consultants across APAC, and reports to the APAC ES CRM & Industries leader.

What You Get to Do in This Role

Develop and lead a team of CRM&I-focused consultants, fostering growth, enablement, and professional development.
Champion customer transformation, designing and architecting ServiceNow and CRM&I solutions that align with business needs and industry best practices to drive measurable outcomes.
Provide strategic and technical leadership to customers, partners, and internal teams, driving the adoption of best practices in ServiceNow architecture and development, focusing on scalability, performance, and maintainability.
Contribute to billable work (20% utilisation target), ensuring hands-on engagement in complex projects.
Drive a culture of collaboration, knowledge sharing, and continuous learning within the team.
Support business development and go-to-market efforts, including pre-sales, scoping, and proposal development.
Partner with internal teams—Product, Sales, Enablement—to align delivery capability and methodology with broader ServiceNow objectives developing and refining service offerings and best practices and feedback on go-to-market activities and product implementations.

Key Performance Measurements

Contribution to professional services business outcomes (revenue, etc.).
Team productivity and billable utilisation.
Customer satisfaction scores and project business impact.
Product consumption and/or adoption
Talent development and team growth.
Readiness and capability building within the team.
Driving innovation and adoption in ServiceNow deployments.

Qualifications

To be successful in this role you have:

Leadership & People Development

Proven leadership experience in a professional services environment.
Ability to inspire, mentor, and develop diverse teams in technical and business domains.
Experience managing teams or leading large-scale customer engagements.
Strong relationship-building skills with internal teams, partners, and customers.
Commitment to fostering an inclusive and equitable workplace, valuing diverse perspectives.

Consulting & Delivery Experience

10+ years in a consulting or professional services role with a focus on enterprise-wide business transformation solutions.
Industry domain expertise and experience working with customers in 1 or more of the following industry verticals - Telecommunications, Banking/Financial Services, Healthcare, Government.
Strong problem-solving mindset, focused on transformation and measurable business value.
Experience with Now Create, Agile frameworks, or similar methodologies.
Comfort engaging with executive and senior stakeholders, with a track record of distilling customer needs to provide prescriptive guidance and direction on their business transformation, while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems.

Technical Expertise

Experience in SaaS platforms, enterprise architecture, or digital transformation.
Technical delivery experience with ServiceNow, ideally in CRM & Industry workflows, or other CRM&I related offerings.
Certifications in Salesforce (e.g., Service Cloud Consultant, Architect) and/or ServiceNow (e.g., Certified System Administrator, Certified Application Developer) are preferred.
Maintain skills/certifications on CSM (Customer Service Management) and/or FSM (Field Services Management) and/or Industry product offerings such as Telecommunications, Financial Services, HealthCare and Life Sciences for CRM & Industry Workflows and continuous learning in the ServiceNow ecosystem and Industry verticals.
Minimum of 5 years of experience developing enterprise architectures and technical roadmaps with integrations with Customer Facing Portals, Core Case Management Systems, Transactional Based Systems, Document Management Platforms, Data Warehouses, etc.
Strong understanding of industry specific systems architecture, security, use cases, workflows, personas, industry standards, compliance and regulatory requirements (Ex. HIPPA, PHI, PII, KYC, AML, PCI DSS, Reg E, Reg Z, etc.) typically found in the ndustry ecosystems.
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.

Other Qualities That Will Help You Succeed

A transformation mindset, focused on delivering long-term business impact.
Strong communication skills, with the ability to simplify complex concepts.
Passion for driving innovation and continuous improvement.
Ability to foster collaboration within a diverse team.

Additional Information

Travel requirements will vary based on business needs.

JV20

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Business Development Representative]]> Company Description

Job Description

Please note that this role is not eligible for employment-based sponsorship.

What you get to do in this role:

Engages current and future clients through phone, email, and social—and connects with key contacts using approved messaging and defined qualification criteria.
Apply basic problem-solving techniques to assess client needs and determine appropriate next steps based on defined criteria.
Have consistent engagement and collaboration with the Global Business Acceleration (GBA) management team, Development team and GTM team(s).
Amplify brand approved generated content with prospective customers to deliver a connected, personalized experience.
Keep all engagement and follow-up activities accurately documented across ServiceNow internal systems to support clear reporting and forecasting.
Participate in development simulations, participation in-person competitions, and meet KPI expectations

Qualifications

To be successful in this role you have:

High school diploma or GED equivalent required
Strong verbal and written communication skills and the ability to learn and apply standard outreach and qualification practices.
Relationship-building and interpersonal skills with the ability to collaborate effectively with peers, sales partners, marketing, renewals, development teams, and GBA leadership.
High motivation, curiosity, and openness to coaching and feedback.
A resilient work ethic; reliable, confident, collaborative, driven, and coachable.
Willingness to learn AI-native tools and innovate on how they’re used to enhance outreach, prioritization, and daily workflows.
Strong organization and attention to detail with the ability to follow established processes for documenting activities and managing follow-ups.
Ability to influence others and convey a sense of urgency to drive issues to closure.
A basic understanding of cloud computing and SaaS concepts, or the willingness to learn quickly.
Ability to participate in development simulations, in-person messaging activities, and meet defined performance and metrics expectations.
Interest in building customer relationships, qualifying opportunities, and contributing to early-stage pipeline that drives company revenue.
Commitment to full participation in Global Business Acceleration development tracks to launch an enduring career at ServiceNow within 48 months.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Executive Experience Consultant]]> Company Description

Join us to put AI to work for people.

Job Description

The HQ Innovation Center is where the world’s most influential executives come to reimagine the future. Here, Fortune 500 leaders sit shoulder-to-shoulder with ServiceNow executives and thought leaders to tackle their most pressing challenges and uncover transformational opportunities. We’ve redefined the executive experience: shifting from sales-led, transactional meetings to facilitator-led conversations, curated narratives, and interactive demos anchored in customer transformation goals. Every touchpoint—before, during, and after the visit—is designed to surprise, delight, and inspire.

We are seeking an Executive Experience Consultant to join our elite team. This is not a traditional program management role. You’ll be at the center of a completely reimagined engagement strategy, where adaptability, influence, and trusted relationships are as critical as flawless execution.

What You’ll Do:

Design & Orchestrate Executive Experiences: Lead the end-to-end design and execution of high-stakes executive briefings, ensuring every engagement exceeds expectations and aligns to customer transformation goals.

Influence & Inspire Change: Help shift organizational mindsets from legacy, slide-heavy briefings to an innovation-led, facilitator-driven model. Inspire enthusiasm and drive adoption of new strategies among both tenured and new stakeholders.

Build Trust Across the Organization: Forge strong relationships with sales leaders, C-level executives, product evangelists, and cross-functional teams. Serve as a trusted advisor who balances the needs of customers with ServiceNow’s strategic priorities.

Industry-Aligned Advisory: Specialize in an assigned industry, developing a deep understanding of sector-specific challenges and opportunities. Synthesize insights from engagements to shape future briefings, strengthen narratives, and position ServiceNow as a trusted advisor to industry leaders.

Navigate Complexity & Ambiguity: Thrive in a fast-paced, evolving environment where program standards are still being defined. Anticipate challenges, proactively address risks, and adapt seamlessly as priorities shift.

Elevate Customer-Centric Storytelling: Translate customer transformation goals into compelling narratives and immersive demonstrations that position ServiceNow as a strategic partner—not a vendor.

Champion Program Excellence: Uphold and evolve program standards, mentoring peers and partners to deliver world-class engagements that differentiate ServiceNow from competitors.

Qualifications

What We’re Looking For:

8+ years of experience designing and delivering high-impact executive engagements or similar strategic programs.

Proven ability to influence stakeholders at all levels—including sales teams, senior executives, and cross-functional partners.

Exceptional communication, facilitation, and storytelling skills, with executive presence that builds trust and credibility.

Strong program and project management capabilities, with attention to detail and a commitment to excellence.

Comfort navigating complexity, ambiguity, and rapid change, while keeping teams aligned and motivated.

A consultative, customer-first mindset and the ability to translate business challenges into opportunities for transformation.

Entrepreneurial drive to continuously improve and “wow” customers in innovative, unexpected ways.

Nice to Have (but not required):

Familiarity with Microsoft Office 365 for collaboration and content development.

Experience using BriefingSource for briefing and engagement management.

Exposure to PowerBI or other analytics tools to surface insights and guide customer narratives.

Background in sales, customer experience and/or professional services, bringing perspective on how executive engagements accelerate business outcomes.

For positions in this location, we offer a base pay of $113,700 - $199,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr Director, Product Pricing]]> Company Description

Job Description

ServiceNow is seeking a world-class Sr. Director of Product Pricing to build and lead the team that is responsible for product monetization and packaging discipline. The Sr. Director of Product Pricing will develop and implement the pricing and packaging strategy for ServiceNow’s growing suite of products. We are searching for an executive who brings extensive experience in successfully crafting monetization strategies into market along with leading strategic pricing initiatives in the technology industry. The Sr. Director of Product Pricing will be a key driver in setting the stage to enable ServiceNow’s continued and rapid growth, energizing existing products across the platforms, and paving the way to launching new products concurrently with reimagining existing ones.

This person must combine superior communication skills with rich technical and analytical depth and the ability to understand and articulate the technical and business value of ServiceNow’s full suite of products, the dynamics of the markets in which they compete, and the business value they deliver.

This leader will build and evolve our Product Pricing Strategy practice and lead all product pricing initiatives across ServiceNow. The successful candidate will be comfortable immersing him or herself in data to ensure that customer needs, financial objectives and product requirements are aligned to our pricing approach. S/he will operate with conviction and partner extensively with cross functional teams to gain alignment and enable execution. The successful candidate must possess the ability to persuade others with a data driven approach, partner extensively with Product GMs and Sales leaders, and the ability to manage a team of high achieving individuals and leaders. This is an opportunity to partner with our C-level executive team to transform ServiceNow product strategy and deliver customer friendly, innovative pricing solutions to market.

The Role

ServiceNow is building the next generation of pricing and monetization for an AI-powered enterprise platform used by the majority of the Fortune 500. This role exists to define how value is packaged, priced, and scaled across a rapidly expanding product portfolio, including AI-driven capabilities, platform services, and consumption-based offerings.

ServiceNow’s pricing & monetization function is built on a simple conviction: pricing done well isn’t a back-office function—it’s a strategic lever that shapes how customers experience value and how the business grows.

Our work impacts ServiceNow’s complete portfolio and most consequential product lines. As our portfolio evolves and new innovations come to market, the need for sharp, structured thinking on how we bring them to market—and how we price and package them—has never been greater.

We’re looking for someone who brings more than pricing mechanics. We want a strategist who can sit alongside product leaders, challenge assumptions, synthesize market signals, and translate complexity into clear recommendations that hold up in a Pricing Committee room.

This is not an operational or analytics seat. It’s an opportunity to own monetization strategy across a multi-product business unit at one of the fastest-growing enterprise software companies in the world—and to have your fingerprints on how we grow.

Additional Responsibilities

Pricing & Packaging and Portfolio Design

Determine monetization strategy for ongoing and new Business Unit innovations across good/better/best framework

Drive prioritization and clarity of pricing and packaging strategies across Business Units

Ensure BU strategies align to corporate pricing and packaging strategic roadmap

Provide key monetization strategy inputs into BU level 3 year strategic plans, ensuring interlock with product strategies

Design buying packages that simplify entry, accelerate expansion, and support multi-product adoption.

Determine how applications and capabilities are grouped across suites and editions.

Partner with Product to influence roadmap decisions through a monetization and value lens.

Develop approaches for metering, measurement, and value realization, particularly for AI-driven functionality.

Alignment of new product launches to standard pricing meters, consistent value based list price setting and discount guidance model

Ensure product telemetry requirements are identified and delivered in support of go forward pricing models

Determine list and targeted net realized pricing for each offer.

Execute market benchmarking and gather feedback from GTM teams to ensure sales and customer alignment

Transform key insights into actionable recommendations and communicate findings to cross-functional stakeholders and senior executive leadership

Prepare BUs for the Pricing Committee approval reviews with pricing proposals that are robust

AI-Native & Next-Gen Models

Anticipate how AI, automation, and digital labor shift pricing logic, packaging, and value attribution.

Explore usage, performance, and outcome-based monetization where appropriate.

Define how trials, previews, and proofs of value translate into scalable commercial models.

Execution & Scale

Translate strategy into operational reality across quoting, billing, renewals, and renewals economics.

Monitor market dynamics, competitive moves, and customer behavior to continuously refine pricing.

Lead customer / market studies around feature value, packaging and pricing

Leadership

Build and lead a high-caliber global product pricing organization with strong product, analytical, and commercial instincts.

Operate as a trusted partner to senior executives, with the presence to influence complex decisions.

Establish operating rhythms, accountability, and clear outcomes across a distributed team.

Drive productivity and scale out a core team of direct reports

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
8-15 years of experience in enterprise technology industry across strategic planning, pricing, product management / strategy, and/or management consulting with 4+ years of specific experience packaging and pricing for software businesses
4+ years of experience with leading and managing teams
Experience designing and launching new-to-company strategies focused on pricing and packaging that have a direct and measurable impact on TCV.
Track record of aligning a product and pricing portfolio with the needs and preferences of product segments.
Experience facilitating pricing research including conjoint and other direct pricing studies
Experience structuring and guiding analysis and extracting insights to inform decisions
Experience redesigning pricing models to be simpler, encourage usage, and better matched to value delivery.
Strong understanding of value-based pricing theories and analytical methodologies
Strong communication skills that can be tailored to senior executive level as well as line management
Experience partnering closely with sales, product management, and finance on companywide initiatives.
Experience building and managing a team of 10-20 talented individuals and managers.
Experience leading, building and transforming an organizations global product pricing function from product strategy through field execution.
Conduct monthly and quarterly business reviews providing strategic and actionable insights with the sales, product, and finance leadership team.
Oversee and optimize pricing operations through innovative digital transformation.
Bachelor’s degree in a related discipline is required. MBA desired.

JV20

For positions in this location, we offer a base pay of $220,300 - $396,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Tech Lead, Agentic AI Product - Moveworks]]> Company Description

Who we are

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Come join us!

Job Description

What you get to do in this role:

Collaborate closely with GAI conversational framework experts to grasp the latest technology capabilities and best practices.
Design and implement stakeholder and end-user product features using cutting-edge Agentic AI and technical approaches to deliver business value.
Work with PM, UX, and GTM teams to define, scope, and validate product deliverables.
Expand the product's reach to more customers, domains, and global markets, ensuring high quality and extensible engineering implementation.
Identify patterns and feedback to advance the Agentic AI framework further.
Develop into a well-rounded product engineer with the expertise to apply LLM technologies for impactful products and strategic influence.

Qualifications

To be successful in this role you have:

Ability to tech lead other engineers and the e2e delivery of a project. Good communications and soft skills
BS or a higher degree in computer science or related field
7+ years professional experience in scalable system development
Strong product sense and a passion for building scalable web or conversational UI products
Excellent cross-functional collaboration skills
A constant thirst for learning and readiness to step out of your comfort zone

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Global Partner Leader, Deloitte]]> Company Description

Job Description

About the Role

This senior leadership position is a high-profile, growth opportunity for a highly driven individual with strong sales, communication, and organizational skills. You'll be central to shaping the Deloitte partnership and growing your career within a rapidly expanding company.

The GPL will lead executive alignment, global business plans, and sales to drive and generate new business via the "sell-to," "sell with," and "sell through" motions. This involves industry alignment, offerings and solutions strategy, and field-based sales activities with Deloitte and the ServiceNow ecosystem. You'll ensure successful execution of operational and revenue targets. This role requires leading a world-class team of global-regional members and direct engagement with the partner's sales and alliance leadership to achieve ambitious revenue growth and deliver superior customer experiences.

Primary Responsibilities

Joint Business Planning: Create joint business plans, including launch planning, enablement, and co-marketing plans.
Global Strategy & Leadership: Be an effective global leader representing ServiceNow, driving strategic planning, and leading all aspects of global partnership strategy, rigor, and execution.
Key Advocate: Act as the key advocate to promote the partnership internally to functions such as Field Sales, Products, Customer Success, Marketing, and C-level leaders.
Joint Business Development: Build a global, strategic, multi-year joint business plan with partners, focusing on Go-to-market & Co-Delivery with joint resources and hyperscalers to accelerate NOW-Partner clients' Digital Transformation journey.
Engagement & Enablement: Enable and establish World Class joint engagement for joint NOW-Deloitte offerings with other key markets. Drive partnership operational rigor and business review governance with ServiceNow and Deloitte leaders, business stakeholders, and influencers.
Revenue Growth: Responsible for joint selling, partner management, and regional governance to enable and accelerate growth against prioritized GPC NNACV (New/Net Annual Contract Value) via 'Sourced' & 'Influenced' revenue targets. Lead the cross-functional alignment with field sales, solution sales specialists, pre-sales, and customer outcome services teams to drive accelerated pipeline expansion and growth on NOW's platform.
Deal Strategy: Lead effective “deal level” collaboration between ServiceNow sales teams and Deloitte teams at new and existing customers to drive new logos and NNACV 'Sourced-Influence' revenue.
Solutions & IP: Work strategically to identify new industry-specific 'use cases and solutions'.
Governance & Oversight: Develop world-class business governance & executive sponsorship with targeted partners to include committed targets & shared metrics.
Executive Alignment: Develop aligned approaches and resolutions at Executive levels.

Qualifications

Experience (Highly Preferred): Established operational relationships across lines of business. At least 15 years of prior experience working with large Global System Integration/Outsourcing firms and/or Audit & Advisory firms representing a SaaS or technology company preferred.
Track Record: Proven record of consistent quota attainment & over-achievement.
Strategic Acumen: Strong strategic thinking, including analytical and financial planning skills, to meet and exceed quotas and goals.
Knowledge: Knowledge of System Integrators, Resellers & Independent Software Vendors is a must.
AI Knowledge: Candidate who leverages AI, automation, and data to improve workflows, decision-making, and product outcomes. The ideal candidate proactively integrates modern AI tools into their daily work, experiments with emerging technologies, and continuously identifies opportunities to replace manual processes with scalable AI-driven solutions.
Engagement: Ability to engage directly in the sales cycle on joint "must win" pursuits/opportunities, facilitating joint engagement as and when necessary.
Business Impact: A strong background in sales or alliance partnerships gained within the Cloud/SaaS space, managing multi-million-dollar deals.

For positions in this location, we offer a base pay of $197,220 - $325,440, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Staff Software Engineer, UI Lead]]> Company Description

Job Description

This role is available in either our San Diego or Santa Clara office

About the Team:

The AI Agents team is a key part of our broader Platform Engineering division, focused on creating innovative solutions that empower our customers to design and deploy intelligent agents tailored to automate their unique tasks and workflows. Our platform provides the capabilities for users to seamlessly define and configure AI agents that can operate autonomously, driving efficiency and optimizing processes across industries.

At the heart of this cutting-edge product, our team is motivated by the need to continuously innovate, adapt to latest AI Advancements, and collaborate across multiple disciplines to deliver powerful, user-centric solutions. We work at the intersection of AI research, engineering, and product development, ensuring that our platform not only meets current demands but also anticipates future trends in automation and intelligent decision-making.

Joining our team means being part of a dynamic, forward-thinking group that thrives on solving complex challenges, pushing boundaries, and staying ahead of the curve. We are looking for talented members who are passionate about AI, enjoy working in a collaborative environment, and are eager to contribute to the development of a transformative product that is reshaping how businesses leverage AI to solve real-world problems.

What you get to do in this role:

In this role, you will serve as a senior frontend engineering leader within the AI Agents team, working alongside a Principal Software Engineer to shape and elevate frontend standards and practices across the broader Platform Engineering division. You will operate on an established, production-scale UI platform — focusing on maturing architecture, raising the quality bar, and creating the frameworks and patterns other engineers build upon.

This role is approximately 60% UI/Frontend leadership and 40% backend platform engineering.

UI / Frontend Leadership (Primary – ~60%)

Define and drive frontend architecture standards and engineering practices across the Platform Engineering division
Evolve and mature an established, production-scale UI platform — improving performance, scalability, and developer experience
Design and implement reusable component libraries, UI frameworks, and tooling that other engineers build upon
Lead frontend testing strategies and establish quality standards across the team
Collaborate closely with UX and design teams to translate design systems and prototypes into scalable, accessible UI components
Mentor and influence engineers across teams, elevating frontend craft and consistency

Backend / Platform Engineering (Secondary – ~40%)

Design and implement scalable RESTful APIs and microservices architectures
Build and maintain backend services using Java and/or Python
Develop and deploy microservices-based applications on Kubernetes
Work with relational databases, SQL, Spring, and Hibernate
Integrate backend services cleanly with frontend systems

Qualifications

To be successful in this role you have:

12+ years of software engineering experience building scalable, high-quality applications
Experience in critical thinking and innovation aimed at AI integrations into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Demonstrated experience driving frontend architecture and engineering standards at a team or division level
Experience building AI/ML-enabled products or features, with the ability to translate AI capabilities into practical, user-facing experiences
Strong critical thinking and a track record of integrating AI into engineering processes, workflows, or decision-making

Frontend / UI

Deep expertise in JavaScript and modern frameworks — React, Angular, Lit Framework
Strong command of UI design principles, usability, cross-browser compatibility, and accessibility standards
GraphQL hands on experience
Experience with modern styling approaches including SASS, CSS-in-JS, and styled components
Proficiency with frontend testing frameworks such as Jest, Cypress, TestCafe, Mocha, or Selenium
Familiarity with design system implementation and component-driven development

Backend / Platform

Solid backend development experience with Java and/or Python
Experience with REST, JSON, AJAX, Spring, Hibernate, and relational databases
Hands-on experience with Kubernetes and microservices-based deployment
Familiarity with JVM performance tuning and optimization is a plus
Experience in designed, developed, and maintained microservices-based applications on Kubernetes, improving scalability, reliability, and deployment speed
Experience in functional programming, stateless architectures, ADTs is a plus

FD21

For positions in this location, we offer a base pay of $168,900 - $295,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Platform Architect]]> Company Description

Job Description

You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.
Be an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
Provide a variety of architectural knowledge across multiple workflows.
Develop relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
Translate goals to outcomes into a customer roadmap.
Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
Manage technical governance, and a delivery operating model and governance.
Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
Support the sales effort by scoping and estimating the engagement and change orders.
Be an active contributor of leading practices and expertise related to the ServiceNow platform.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI’s potential impact on the function or industry.
8+ years progressive experience as part of a professional services (SaaS) organization; or equivalent education/experience
Management consulting experience
Success driving complex issues through analysis and resolution
Industry domain expertise
Large program experience leading architecture and design
Enterprise architecture experience
Cloud application technology experience
Right to work in country

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr Advisory Enterprise Architect]]> Company Description

Job Description

ServiceNow is seeking an Enterprise Architect to join our Korea team. The Enterprise Architecture Team is part of our pre-sales organisation focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions. Our team brings technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers understand the opportunities of the "platform of platforms" vision.

Based in Korea, you will engage with enterprise customers across industries, acting as a technical leader for their most complex solutions. You will leverage best practices and industry standards to build customer trust and architect best-in-class solutions; communicating at all levels up to and including CIO/CTO. You will be fluent in the Korean enterprise technology landscape and comfortable engaging in both Korean and English with local customers, partners, and the wider ServiceNow global team.

What You Get to Do

Korea Market Engagement

Engage with enterprise customers across Korea's key industries to identify pain points and opportunities to deliver value, translating business challenges into solutions from ServiceNow

Navigate the Korean enterprise IT landscape, including familiarity with major local system integrators (Samsung SDS, LG CNS, SK C&C), cloud providers, and the broader Korean partner ecosystem

Build and maintain executive relationships across Korea's largest enterprises, positioning ServiceNow as the platform of choice for digital transformation

Partner with local account teams and ServiceNow's Korea partner community to accelerate deals and deliver credible solution architectures tailored to the Korean market

Represent the voice of the Korean market internally, contributing local insight to ServiceNow's regional go-to-market and product strategy

Architecture Leadership

Engage with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from ServiceNow

Work with a wide variety of customers, colleagues and partners to help them understand the power of the Now platform and the potential opportunities of the future of work

Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry-specific solutions

Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organisation, seamlessly integrating into their current and future technology landscape

Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels

Work with architecture development methods, modelling approaches and architecture patterns for integration

Interact at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey

Provide thought leadership and collaborate with internal ServiceNow business units

Identify, lead and contribute to the creation of best practices, white papers, workshops, etc.

Customer Workshops & Enablement

Lead and participate in the delivery of workshops, best practice overviews, and educational sessions to existing customers and partners in Korea

Elegantly articulate the advantage of ServiceNow being built on a single cloud platform consisting of a single user interface, one code base and one data model

Create and communicate high-level architectures and strategies, both written and verbal, to audiences up to and including CIO/CTO level

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry

Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals

Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills

An intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right, to invest time and energy in the right areas

Willingness to jump in and roll up their sleeves alongside customers, colleagues and partners to get things done faster and better

10 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery-focused role

A track record of success in using Human Centred Design techniques to explore the customers; current reality and set a vision for the future

Expertise designing, implementing and managing advanced architectures in an application domain and integrating multiple systems or platforms

Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment

Familiarity with common Enterprise and Industry Architecture frameworks such as: TOGAF, Zachman, IT4IT, BIAN, TMForum, etc.

Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation

Experience and understanding of multiple technical domains; application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc.

Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions

Experience presenting architecture concepts, designs, and goals to technology leaders and partners

Fluency in Korean and English, with the ability to engage at executive level in both languages

Familiarity with the Korean enterprise IT ecosystem, including major local system integrators, cloud providers, and regulatory considerations relevant to enterprise platform adoption

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Software Engineer, Agentic AI Systems - Moveworks]]> Company Description

Who we are

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Come join us!

ServiceNow

Job Description

What you get to do in this role:

Take on exciting and difficult engineering challenges (see areas listed above) to build and evolve capable AI agent systems that are reliable in every sense of the word
Implement frontier AI algorithms and architectures and help productionize them at scale
Use the latest advances in machine learning, LLMs, and AI agents to enhance our products and create delightful user experiences
Contribute to roadmap and help drive the evolution of engineering areas of growing scope and impact to create lasting value for all our customers
Hone your craft in writing robust, extensible, readable, and performant code
Partner with subject matter experts across the company including in machine learning, security, product, user experience, and customer success, to learn from each other and build the best enterprise AI product the world has ever seen
Mentor other engineers on the team in how to build, maintain, and evolve great software
Collaborate with machine learning engineers, learn from each other, and build world-class AI systems

Qualifications

To be successful in this role you have:

0-2 years experience designing, building, and improving production systems, ideally at scale
Ability to think and communicate clearly about complex engineering problems and systems
Comfort giving and receiving feedback, and in holding yourself and your coworkers accountable to a high standard of operational excellence
Readiness to hit the ground running in a Mac development environment, programming in Python, Golang, and/or Java
Desire to ship at a startup pace with a high degree of ownership
Attention to detail
Drive to ship product improvements with production-grade code
Strong appetite for continuous incremental wins and completing challenging projects fast
High level of curiosity about engineering outside of immediate discipline and ongoing desire to learn and stay at the cutting edge of applied AI

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Customer Success Executive, Public Sector]]> Company Description

Job Description

** Role can work remotely within Germany **

The Customer Success Executive (CSE) is responsible for the strategic leadership and execution of post-sales activities within our most valuable public sector accounts. This role is critical in driving long-term value by accelerating the customer’s journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their digital transformation initiatives.

As a trusted advisor, you will engage with C-level executives in government and public sector organizations, guiding seamless delivery of business transformation while ensuring alignment with regulatory frameworks, compliance standards, and mission-critical objectives.

What You Get to Do in This Role:

Drive Post-Sales Success: Own and lead the post-sales transformation for public sector customers, aligning ServiceNow’s solutions with government objectives and bringing relevant industry best practices to the table. Foster strong relationships with C-level executives and agency leaders to drive meaningful business outcomes.

Collaborate Strategically: Work closely with Account Executives to develop and execute integrated pre- and post-sales strategies that deliver long-term value for both the customer and ServiceNow. Leverage internal teams and strategic partners to ensure the successful adoption of the platform.

Mitigate Risks and Drive Value: Proactively identify potential risks, including budget cycles, procurement challenges, and compliance requirements, and develop mitigation strategies to ensure continued success and adoption within public sector organizations.

Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet operational KPIs—such as platform adoption, technical health, contract renewals, agency satisfaction, and expansion opportunities—while aligning with government mandates and digital transformation initiatives.

Foster Strategic Alignment: Build relationships with ServiceNow leadership and key public sector stakeholders, ensuring continuous feedback loops that drive improvements in customer engagement and product offerings tailored to government needs.

Advocate for Innovation and Continuous Learning: As a strategic thought leader in public sector transformation, introduce innovative digital solutions that help government agencies improve citizen services, optimize operations, and enhance compliance. Foster a culture of agility and technology-driven innovation.

Set Success Metrics and Milestones: Establish clear, measurable success metrics with government agencies and regularly review progress. Adapt transformation plans to ensure milestones are met, demonstrating tangible value and impact.

Qualifications

Ideal Candidate:

Key Requirements:

AI Integration & Thought Leadership: Experience leveraging AI to enhance work processes, decision-making, and problem-solving, including AI-powered automation, workflow optimization, and data-driven insights
Enterprise SaaS Transformation & Strategic Advisory: Extensive experience leading large-scale digital transformations within SaaS or enterprise software environments, including complex implementations for public sector organizations.
Public Sector Customer Experience: Proven success in driving digital transformation and technology adoption
C-Level Presence & Relationship Management: English and German speaker (C level) strong ability to engage, influence, and build lasting relationships with senior executives, as well as enterprise decision-makers.
Leadership Expertise: A minimum of 15 years in management consulting, solution consulting, or executive leadership, ideally at a top-tier consulting firm or within a technology-driven public sector role.
Demonstrated ability to exceed business objectives and drive digital strategy.
Strategic Account Management: Experience leading high-impact customer success and consulting teams, managing complex, multi-stakeholder accounts, and ensuring alignment between public sector priorities and enterprise technology solutions.
Business Acumen & Problem-Solving: Ability to identify, analyze, and solve complex business challenges while aligning technology solutions with customer objectives, budget constraints, and policy mandates.
Cross-Functional Leadership: Extensive experience working across public-private partnerships, driving alignment in large, matrixed environments.
Adaptability & Change Management: Skilled in navigating the dynamic landscape of public sector digital transformation, adjusting strategies to meet evolving regulations
Operational & Execution Excellence: Proven ability to design and implement scalable, repeatable processes for public sector technology initiatives, ensuring on-time, on-budget execution.
Customer-Centric Mindset: Deep understanding of public sector challenges, service delivery, and mission-driven objectives, with a focus on delivering value-driven, impactful solutions that drive digital transformation.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Identity & Access Management Engineer - Moveworks]]> Company Description

Who we are

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Come join us!

ServiceNow

Job Description

The Role

Do you care deeply about secure access at scale? Making sure the right people have the right access, exactly when they need it, without slowing teams down? Join Moveworks and help shape the future of our identity and access strategy.

At Moveworks, we believe great security is an enabler, not a blocker. As a Senior Identity & Access Management Engineer, you’ll be a hands-on technical developer, coding, designing, building, and scaling IAM solutions across cloud infrastructure, SaaS applications, and internal systems. You’ll own the development of IAM initiatives end-to-end, from untangling ambiguous access challenges to architecting secure, automated solutions and driving them into production.

In this role, you’ll develop robust access models across AWS, Azure, Kubernetes, and beyond; reduce privilege sprawl through thoughtful role design; and build strong observability through logging, metrics, and reporting in our SIEM. You’ll modernize access reviews to deliver real security impact with minimal friction, continuously de-risk IAM threats, and partner closely with teams to drive adoption of secure-by-default patterns.

Your work will directly protect Moveworks’ most critical systems while enabling our engineers to move fast, safely, and confidently.

What you get to do in this role:

Be the technical developer to drive IAM application development: Code, design, and implement solutions with extensive knowledge in AWS, Azure, Teleport, and Terraform. Enabling robust and reliable solutions to keep our engineering teams active.
Drive IAM projects end-to-end: Take ambiguous access problems, understand and have the ability to define requirements, architect solutions, and own the rollout/operationalization (not just the design).
Develop with secure access models in mind: Continuously develop role design improvements and access assignment patterns across AWS, Kubernetes, SaaS apps, and internal systems to reduce unnecessary privileges, minimize manual grants, and create scalable “safe baseline” access that covers routine work without daily elevation.
Develop on operationalizing logging and metrics: Ensure access changes are observable in our Security Information and Event Management (SIEM) tool; build repeatable reporting that surfaces risky access and drift.
Run and improve user access reviews (UAR): Develop, execute and design a UAR process & solution that meets compliance requirements while improving real security signal—minimizing approver burden through scoping, automation, and clear decision support.
Develop technology to continuously de-risk: Identify high-risk permissions and misuse paths, propose appropriate controls and mitigations, drive adoption with partner teams, and develop solutions to continuously de-risk.
Operate with strong security judgment and high signal: Reliably distinguish meaningful IAM risk from noise, gather context efficiently, and escalate with crisp rationale and actionable mitigations.
Document and standardize the paved road: Write lightweight procedures, runbooks, and automation so access decisions are consistent, scalable, and not dependent on tribal knowledge.

Qualifications

To be successful in this role you have:

US Citizenship preferred (Some responsibilities in this role involve working with U.S. government customer environments subject to regulatory access requirements. Eligibility may be contingent on the ability to satisfy applicable export control or government contract obligations.)
Experience: 5+ years of experience working in IAM, security engineering, or platform engineering with substantial IAM responsibilities in production environments.
IAM Expertise: Strong grasp of IAM best practices and common failure modes (e.g., least privilege, privilege escalation paths, separation of duties, breakglass, auditability).
Cloud Infrastructure IAM: Practical experience implementing and designing access control in AWS, Azure, GCP environments and partnering with teams who manage infrastructure at scale. Experience configuring IAM in Teleport, Terraform and Kubernetes environments is a plus.
SSO Experience: Experience with Okta administration and patterns (e.g., groups, app assignments, lifecycle/provisioning), or equivalent experience with a similar SSO product.
Threat-aware thinking: Ability to spot dangerous permissions and misuse paths (including insider-threat scenarios), assess risk, and identify suitable mitigations and controls.
Automation-first mindset: Comfortable using scripting languages and AI coding tools to build reliable automation, and able to read/validate what the code is doing.
Protocol fluency: Working understanding of OAuth, OIDC, SAML, and SCIM, including when to use which, failure modes, and common pitfalls.
Collaboration: Proven ability to build long-lasting relationships with various technical teams, such as Engineering, Information Technology, Infrastructure, and DevOps teams.
Educational Background: BS+ in computer science or a related field, or equivalent relevant experience.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Identity & Access Management Engineer - Moveworks]]> Company Description

Who we are

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Come join us!

ServiceNow

Job Description

The Role

Your work will directly protect Moveworks’ most critical systems while enabling our engineers to move fast, safely, and confidently.

What you get to do in this role:

Be the technical developer to drive IAM application development: Code, design, and implement solutions with extensive knowledge in AWS, Azure, Teleport, and Terraform. Enabling robust and reliable solutions to keep our engineering teams active.
Drive IAM projects end-to-end: Take ambiguous access problems, understand and have the ability to define requirements, architect solutions, and own the rollout/operationalization (not just the design).
Develop with secure access models in mind: Continuously develop role design improvements and access assignment patterns across AWS, Kubernetes, SaaS apps, and internal systems to reduce unnecessary privileges, minimize manual grants, and create scalable “safe baseline” access that covers routine work without daily elevation.
Develop on operationalizing logging and metrics: Ensure access changes are observable in our Security Information and Event Management (SIEM) tool; build repeatable reporting that surfaces risky access and drift.
Run and improve user access reviews (UAR): Develop, execute and design a UAR process & solution that meets compliance requirements while improving real security signal—minimizing approver burden through scoping, automation, and clear decision support.
Develop technology to continuously de-risk: Identify high-risk permissions and misuse paths, propose appropriate controls and mitigations, drive adoption with partner teams, and develop solutions to continuously de-risk.
Operate with strong security judgment and high signal: Reliably distinguish meaningful IAM risk from noise, gather context efficiently, and escalate with crisp rationale and actionable mitigations.
Document and standardize the paved road: Write lightweight procedures, runbooks, and automation so access decisions are consistent, scalable, and not dependent on tribal knowledge.

Qualifications

To be successful in this role you have:

US Citizenship preferred (Some responsibilities in this role involve working with U.S. government customer environments subject to regulatory access requirements. Eligibility may be contingent on the ability to satisfy applicable export control or government contract obligations.)
Experience: 5+ years of experience working in IAM, security engineering, or platform engineering with substantial IAM responsibilities in production environments.
IAM Expertise: Strong grasp of IAM best practices and common failure modes (e.g., least privilege, privilege escalation paths, separation of duties, breakglass, auditability).
Cloud Infrastructure IAM: Practical experience implementing and designing access control in AWS, Azure, GCP environments and partnering with teams who manage infrastructure at scale. Experience configuring IAM in Teleport, Terraform and Kubernetes environments is a plus.
SSO Experience: Experience with Okta administration and patterns (e.g., groups, app assignments, lifecycle/provisioning), or equivalent experience with a similar SSO product.
Threat-aware thinking: Ability to spot dangerous permissions and misuse paths (including insider-threat scenarios), assess risk, and identify suitable mitigations and controls.
Automation-first mindset: Comfortable using scripting languages and AI coding tools to build reliable automation, and able to read/validate what the code is doing.
Protocol fluency: Working understanding of OAuth, OIDC, SAML, and SCIM, including when to use which, failure modes, and common pitfalls.
Collaboration: Proven ability to build long-lasting relationships with various technical teams, such as Engineering, Information Technology, Infrastructure, and DevOps teams.
Educational Background: BS+ in computer science or a related field, or equivalent relevant experience.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sales Director, Retail and Manufacturing]]> Company Description

Job Description

What you get to do in this role:

Build a team of direct Sales Executives to drive rapid new business sales growth in the region
Build and drive sales strategy for the region in conjunction with Sales Operations to effectively Go-To-Market including understanding the competitive landscape, presence and strength within the region
Actively engage in territory planning, relationship development and opportunity development and driving revenue by supporting and assisting Field Sales Teams in closing opportunities
Recruit, coach and mentor team members to drive excellence
Development of territories and quota for the sales team and effectively communicate to set performance expectations within the team
Manage and report accurate forecast and pipeline to the business
Achievement of annual sales goals on a quarterly and annual basis is required
Engage and align effectively in C-level meetings in order to properly understand customer business requirements
Build effective working relationships with Solution Consulting, Business Units, Professional Services, Marketing, our Partner community and the ServiceNow executive team
Retain and grow existing customer base with regular non-sales customer engagement activities to deliver an excellent customer experience

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Extensive track record of new business sales success including presentation and negotiation skills within industry and at C Level
Strong success in recruiting, coaching and managing an exceptional sales team
Strong strategic thinking including analytical and financial planning skills to meet and exceed quotas and goals.
Ownership of accurate CRM reports including current and future quarterly forecasts and opportunity inspection
Experienced in driving sales process and drive effective working relationships with Sales Operations
Ability to understand the 'bigger picture' and business drivers around IT
Ability to build long term strategic and senior level relationships
Ability to adapt and work effectively within a rapidly changing and growing environment
Demonstrates strong business and financial acumen
Built self-motivated sales teams that embrace a culture of collaboration, enthusiasm, and overachievement
Champions and promotes top performers, constantly develops and coaches the team and themselves, and topgrades appropriately
Proven partner relationships and networks, and ability to grow the impact of revenue streams and territory development through the partner ecosystem
Ownership of driving successful pipeline generation activities developed by marketing or the partner community
Good knowledge of either the Retail or Manufacturing sectors

JV20

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Identity & Access Management Engineer - Moveworks]]> Company Description

Who we are

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Come join us!

ServiceNow

Job Description

The Role

Your work will directly protect Moveworks’ most critical systems while enabling our engineers to move fast, safely, and confidently.

What you get to do in this role:

Be the technical developer to drive IAM application development: Code, design, and implement solutions with extensive knowledge in AWS, Azure, Teleport, and Terraform. Enabling robust and reliable solutions to keep our engineering teams active.
Drive IAM projects end-to-end: Take ambiguous access problems, understand and have the ability to define requirements, architect solutions, and own the rollout/operationalization (not just the design).
Develop with secure access models in mind: Continuously develop role design improvements and access assignment patterns across AWS, Kubernetes, SaaS apps, and internal systems to reduce unnecessary privileges, minimize manual grants, and create scalable “safe baseline” access that covers routine work without daily elevation.
Develop on operationalizing logging and metrics: Ensure access changes are observable in our Security Information and Event Management (SIEM) tool; build repeatable reporting that surfaces risky access and drift.
Run and improve user access reviews (UAR): Develop, execute and design a UAR process & solution that meets compliance requirements while improving real security signal—minimizing approver burden through scoping, automation, and clear decision support.
Develop technology to continuously de-risk: Identify high-risk permissions and misuse paths, propose appropriate controls and mitigations, drive adoption with partner teams, and develop solutions to continuously de-risk.
Operate with strong security judgment and high signal: Reliably distinguish meaningful IAM risk from noise, gather context efficiently, and escalate with crisp rationale and actionable mitigations.
Document and standardize the paved road: Write lightweight procedures, runbooks, and automation so access decisions are consistent, scalable, and not dependent on tribal knowledge.

Qualifications

To be successful in this role you have:

US Citizenship preferred (Some responsibilities in this role involve working with U.S. government customer environments subject to regulatory access requirements. Eligibility may be contingent on the ability to satisfy applicable export control or government contract obligations.)
Experience: 5+ years of experience working in IAM, security engineering, or platform engineering with substantial IAM responsibilities in production environments.
IAM Expertise: Strong grasp of IAM best practices and common failure modes (e.g., least privilege, privilege escalation paths, separation of duties, breakglass, auditability).
Cloud Infrastructure IAM: Practical experience implementing and designing access control in AWS, Azure, GCP environments and partnering with teams who manage infrastructure at scale. Experience configuring IAM in Teleport, Terraform and Kubernetes environments is a plus.
SSO Experience: Experience with Okta administration and patterns (e.g., groups, app assignments, lifecycle/provisioning), or equivalent experience with a similar SSO product.
Threat-aware thinking: Ability to spot dangerous permissions and misuse paths (including insider-threat scenarios), assess risk, and identify suitable mitigations and controls.
Automation-first mindset: Comfortable using scripting languages and AI coding tools to build reliable automation, and able to read/validate what the code is doing.
Protocol fluency: Working understanding of OAuth, OIDC, SAML, and SCIM, including when to use which, failure modes, and common pitfalls.
Collaboration: Proven ability to build long-lasting relationships with various technical teams, such as Engineering, Information Technology, Infrastructure, and DevOps teams.
Educational Background: BS+ in computer science or a related field, or equivalent relevant experience.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Identity & Access Management Engineer - Moveworks]]> Company Description

Who we are

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Come join us!

ServiceNow

Job Description

The Role

Your work will directly protect Moveworks’ most critical systems while enabling our engineers to move fast, safely, and confidently.

What you get to do in this role:

Be the technical developer to drive IAM application development: Code, design, and implement solutions with extensive knowledge in AWS, Azure, Teleport, and Terraform. Enabling robust and reliable solutions to keep our engineering teams active.
Drive IAM projects end-to-end: Take ambiguous access problems, understand and have the ability to define requirements, architect solutions, and own the rollout/operationalization (not just the design).
Develop with secure access models in mind: Continuously develop role design improvements and access assignment patterns across AWS, Kubernetes, SaaS apps, and internal systems to reduce unnecessary privileges, minimize manual grants, and create scalable “safe baseline” access that covers routine work without daily elevation.
Develop on operationalizing logging and metrics: Ensure access changes are observable in our Security Information and Event Management (SIEM) tool; build repeatable reporting that surfaces risky access and drift.
Run and improve user access reviews (UAR): Develop, execute and design a UAR process & solution that meets compliance requirements while improving real security signal—minimizing approver burden through scoping, automation, and clear decision support.
Develop technology to continuously de-risk: Identify high-risk permissions and misuse paths, propose appropriate controls and mitigations, drive adoption with partner teams, and develop solutions to continuously de-risk.
Operate with strong security judgment and high signal: Reliably distinguish meaningful IAM risk from noise, gather context efficiently, and escalate with crisp rationale and actionable mitigations.
Document and standardize the paved road: Write lightweight procedures, runbooks, and automation so access decisions are consistent, scalable, and not dependent on tribal knowledge.

Qualifications

To be successful in this role you have:

US Citizenship preferred (Some responsibilities in this role involve working with U.S. government customer environments subject to regulatory access requirements. Eligibility may be contingent on the ability to satisfy applicable export control or government contract obligations.)
Experience: 5+ years of experience working in IAM, security engineering, or platform engineering with substantial IAM responsibilities in production environments.
IAM Expertise: Strong grasp of IAM best practices and common failure modes (e.g., least privilege, privilege escalation paths, separation of duties, breakglass, auditability).
Cloud Infrastructure IAM: Practical experience implementing and designing access control in AWS, Azure, GCP environments and partnering with teams who manage infrastructure at scale. Experience configuring IAM in Teleport, Terraform and Kubernetes environments is a plus.
SSO Experience: Experience with Okta administration and patterns (e.g., groups, app assignments, lifecycle/provisioning), or equivalent experience with a similar SSO product.
Threat-aware thinking: Ability to spot dangerous permissions and misuse paths (including insider-threat scenarios), assess risk, and identify suitable mitigations and controls.
Automation-first mindset: Comfortable using scripting languages and AI coding tools to build reliable automation, and able to read/validate what the code is doing.
Protocol fluency: Working understanding of OAuth, OIDC, SAML, and SCIM, including when to use which, failure modes, and common pitfalls.
Collaboration: Proven ability to build long-lasting relationships with various technical teams, such as Engineering, Information Technology, Infrastructure, and DevOps teams.
Educational Background: BS+ in computer science or a related field, or equivalent relevant experience.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Identity & Access Management Engineer - Moveworks]]> Company Description

Who we are

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Come join us!

ServiceNow

Job Description

The Role

Your work will directly protect Moveworks’ most critical systems while enabling our engineers to move fast, safely, and confidently.

What you get to do in this role:

Be the technical developer to drive IAM application development: Code, design, and implement solutions with extensive knowledge in AWS, Azure, Teleport, and Terraform. Enabling robust and reliable solutions to keep our engineering teams active.
Drive IAM projects end-to-end: Take ambiguous access problems, understand and have the ability to define requirements, architect solutions, and own the rollout/operationalization (not just the design).
Develop with secure access models in mind: Continuously develop role design improvements and access assignment patterns across AWS, Kubernetes, SaaS apps, and internal systems to reduce unnecessary privileges, minimize manual grants, and create scalable “safe baseline” access that covers routine work without daily elevation.
Develop on operationalizing logging and metrics: Ensure access changes are observable in our Security Information and Event Management (SIEM) tool; build repeatable reporting that surfaces risky access and drift.
Run and improve user access reviews (UAR): Develop, execute and design a UAR process & solution that meets compliance requirements while improving real security signal—minimizing approver burden through scoping, automation, and clear decision support.
Develop technology to continuously de-risk: Identify high-risk permissions and misuse paths, propose appropriate controls and mitigations, drive adoption with partner teams, and develop solutions to continuously de-risk.
Operate with strong security judgment and high signal: Reliably distinguish meaningful IAM risk from noise, gather context efficiently, and escalate with crisp rationale and actionable mitigations.
Document and standardize the paved road: Write lightweight procedures, runbooks, and automation so access decisions are consistent, scalable, and not dependent on tribal knowledge.

Qualifications

To be successful in this role you have:

US Citizenship preferred (Some responsibilities in this role involve working with U.S. government customer environments subject to regulatory access requirements. Eligibility may be contingent on the ability to satisfy applicable export control or government contract obligations.)
Experience: 5+ years of experience working in IAM, security engineering, or platform engineering with substantial IAM responsibilities in production environments.
IAM Expertise: Strong grasp of IAM best practices and common failure modes (e.g., least privilege, privilege escalation paths, separation of duties, breakglass, auditability).
Cloud Infrastructure IAM: Practical experience implementing and designing access control in AWS, Azure, GCP environments and partnering with teams who manage infrastructure at scale. Experience configuring IAM in Teleport, Terraform and Kubernetes environments is a plus.
SSO Experience: Experience with Okta administration and patterns (e.g., groups, app assignments, lifecycle/provisioning), or equivalent experience with a similar SSO product.
Threat-aware thinking: Ability to spot dangerous permissions and misuse paths (including insider-threat scenarios), assess risk, and identify suitable mitigations and controls.
Automation-first mindset: Comfortable using scripting languages and AI coding tools to build reliable automation, and able to read/validate what the code is doing.
Protocol fluency: Working understanding of OAuth, OIDC, SAML, and SCIM, including when to use which, failure modes, and common pitfalls.
Collaboration: Proven ability to build long-lasting relationships with various technical teams, such as Engineering, Information Technology, Infrastructure, and DevOps teams.
Educational Background: BS+ in computer science or a related field, or equivalent relevant experience.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Solution Sales Executive, Platform, Data & AI - Public Sector Germany]]> Company Description

Job Description

As a member of our Solution Sales team you will have a major impact on our future success. AI, Data & Analytics are the foundation of our ServiceNow AI Platform. ServiceNow is seeking a Solution Sales Specialist that is a customer facing domain expert, who can develop innovative solutions that drive business outcomes with our customers. We help our customers to be successful by providing a technology platform that makes their work flow across every corner of their business.

Achieve and exceed sales quotas for allocated accounts and/or territory on a quarterly and annual basis by:

Driving an AI, Data & Analytics sales strategy within the allocated territory, supported by a clear target prospect list and an account plan for Enterprise Accounts.

Building an AI-Ready vision with C-Suite personas such as Chief Data Officers, Chief AI Officers, Chief Architects and CIOs in discovery conversations, positioning meetings, and value-based discussions that link data and analytics strategy to business transformation outcomes.

Collaborating closely with Solution Consultants and cross-functional teams to deliver impactful demonstrations, “art of the possible” sessions, and tailored solution roadmaps that highlight how advanced analytics and AI/ML can unlock enterprise value.

Acting as a trusted advisor for AI-Ready Data by understanding each customer’s current and future data and analytics strategy, including governance, AI/ML adoption, and modernization of their data ecosystem.

Working in partnership with Core Account Executives and other solution areas (Customer, Employee, IT, Platform) to design and deliver integrated, outcomes-based solutions that leverage the full company portfolio.

Presenting thought leadership at customer briefings, partner events, industry conferences, and executive forums to influence the customers perspective of our credibility in data, including the market narrative around data, analytics, and AI adoption.

Supporting the regional partner ecosystem by enabling partners on solution value, developing joint go-to-market motions, and ensuring customers benefit from a cohesive experience.

Qualifying prospects rigorously and developing new revenue opportunities with an emphasis on high-value, strategic engagements that drive both new business and long-term expansion.

Leading the sales process end-to-end from prospecting and pipeline generation to opportunity management, negotiation, and closure.

Leading the scale up/expand opportunity which starts with a successful phase one value realisation. Oversight and involvement in adoption to ensure customer advocacy, renewal and upsell.

Qualifications

To be successful in this role, we are looking for someone who has:

Proven Enterprise Sales Experience: 8+ years of over-achievement in software or platform sales, ideally in data, analytics, cloud, or AI-driven solutions.

Data & Analytics Expertise: A strong understanding of data platforms, AI/ML, business intelligence, analytics strategies, and governance frameworks. Hands-on experience positioning solutions that directly impact a customer’s data-driven transformation journey.

C-Suite Engagement Skills: Ability to engage, influence, and build trusted partnerships with senior executives, particularly CDOs, CAOs, CIOs, and CTOs. Demonstrated success in co-creating vision and strategy at the executive level.

Solution Selling Skills: Experience in consultative and complex sales processes, orchestrating multi-stakeholder engagements, and leading cross-functional pursuit teams.

Technical & Business Acumen: Ability to bridge technical detail with business value, translating complex data/AI concepts into clear outcomes and ROI.

Proven Track Record: Consistently exceeded quota and grown territory or accounts within the German Public Sector/Federal market

Collaboration & Leadership: Strong teamwork, storytelling, presentation, and facilitation skills; ability to align internal teams and partners behind a shared customer vision.

Industry Insight: Awareness of data, AI, and analytics trends and the ability to bring forward insights that shape customer thinking.

Education: Bachelor’s degree in Computer Science, Engineering, Data Science, Business, or related field (MBA or equivalent advanced degree preferred).

Travel: Willingness to travel regionally (up to 40–50%) to engage with customers, partners, and internal teams. Offices in Munich, Frankfurt, Berlin, Dusseldorf, Hamburg
Fluency in English and Germany (essential)

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Customer Success Executive ]]> Company Description

Job Description

As a trusted advisor, you’ll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow’s teams and strategic partners.

What You Get to Do in This Role:

Drive Post-Sales Success: Own and lead the customer’s post-sales transformation, aligning ServiceNow’s offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes.
Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success.
Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization.
Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIs—adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities.
Foster Strategic Alignment: Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success.
Advocate for Innovation and Continuous Learning: As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team.
Set Success Metrics and Milestones: Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized

Qualifications

Ideal Candidate:

Key Requirements:

AI Integration & Thought Leadership: Experience leveraging AI to enhance work processes, decision-making, and problem-solving, including AI-powered automation, workflow optimization, and data-driven insights
Enterprise SaaS Transformation & Strategic Advisory: Extensive experience leading large-scale digital transformations within SaaS or enterprise software environments.
C-Level Presence & Relationship Management: Proven ability to engage, influence, and build lasting relationships with senior executives, including within some of the world’s largest enterprises..
Leadership Expertise: A minimum of 10+ years in management consulting, solution consulting, or a leadership role at a top-tier consulting firm, with a strong track record of exceeding business objectives.
Strategic Account Management: Demonstrated success in leading high-impact customer success or consulting teams and managing complex, strategic accounts.
Business Acumen & Problem-Solving: Ability to identify, analyze, and solve complex business challenges while aligning technology solutions with customer objectives.
Cross-Functional Leadership: Strong experience working across multiple departments, driving alignment, and managing stakeholders in large, matrixed organizations.
Adaptability & Change Management: Ability to navigate dynamic environments, adjusting strategies to meet evolving customer and business needs.
Operational & Execution Excellence: Skilled at designing and implementing scalable, repeatable processes while maintaining a hands-on approach to drive successful execution.
Collaboration & Communication: Exceptional ability to communicate complex ideas clearly, foster collaboration across teams, and influence stakeholders at all levels.
Customer-Centric Mindset: Deep understanding of customer challenges, needs, and motivations, with a focus on delivering value-driven solutions and ensuring long-term success.
C-level German and English language skills

This role is ideal for a seasoned strategic advisor who thrives in high-impact environments and has the expertise to guide enterprise customers through digital transformation at scale.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Customer Success Executive - German Speaking]]> Company Description

Job Description

As a trusted advisor, you’ll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow’s teams and strategic partners.

What You Get to Do in This Role:

Drive Post-Sales Success: Own and lead the customer’s post-sales transformation, aligning ServiceNow’s offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes.
Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success.
Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization.
Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIs—adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities.
Foster Strategic Alignment: Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success.
Advocate for Innovation and Continuous Learning: As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team.
Set Success Metrics and Milestones: Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized

Qualifications

Ideal Candidate:

Key Requirements:

AI Integration & Thought Leadership: Experience leveraging AI to enhance work processes, decision-making, and problem-solving, including AI-powered automation, workflow optimization, and data-driven insights
Enterprise SaaS Transformation & Strategic Advisory: Extensive experience leading large-scale digital transformations within SaaS or enterprise software environments.
C-Level Presence & Relationship Management: Proven ability to engage, influence, and build lasting relationships with senior executives, including within some of the world’s largest enterprises..
Leadership Expertise: A minimum of 10 years in management consulting, solution consulting, or a leadership role at a top-tier consulting firm, with a strong track record of exceeding business objectives.
Strategic Account Management: Demonstrated success in leading high-impact customer success or consulting teams and managing complex, strategic accounts.
Business Acumen & Problem-Solving: Ability to identify, analyze, and solve complex business challenges while aligning technology solutions with customer objectives.
Cross-Functional Leadership: Strong experience working across multiple departments, driving alignment, and managing stakeholders in large, matrixed organizations.
Adaptability & Change Management: Ability to navigate dynamic environments, adjusting strategies to meet evolving customer and business needs.
Operational & Execution Excellence: Skilled at designing and implementing scalable, repeatable processes while maintaining a hands-on approach to drive successful execution.
Collaboration & Communication: Exceptional ability to communicate complex ideas clearly, foster collaboration across teams, and influence stakeholders at all levels.
Customer-Centric Mindset: Deep understanding of customer challenges, needs, and motivations, with a focus on delivering value-driven solutions and ensuring long-term success.
C-level German and English language skills

This role is ideal for a seasoned strategic advisor who thrives in high-impact environments and has the expertise to guide enterprise customers through digital transformation at scale.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr. Director, Healthcare Provider Industry GTM Lead]]> Company Description

Job Description

Overview

We are looking for a Senior Director for Healthcare Provider Go To Market. The ideal candidate brings a combination of Healthcare Provider sector credibility and enterprise technology depth. They understand how health systems are organized, how they buy, and where the most pressing operational and strategic priorities sit across acute care, ambulatory, and post-acute care delivery models. Critically, they know how to translate that knowledge into repeatable GTM motions, solution-level positioning, and field-ready plays that the broader sales team can execute.

What distinguishes this role from both pure clinical advisors and traditional platform sellers is the combination of the two. This individual brings enough clinical and operational credibility to earn trust with provider executives, and enough platform depth to connect that knowledge directly to ServiceNow's product capabilities. Translating clinical and operational realities into actual platform workflows, use case design, and solution architecture is the core differentiator this role requires. It is not strictly provider or clinical experience, and it is not strictly platform or IT knowledge. It is the intersection of the two, applied.

The Senior Director for Healthcare Provider Go To Market will work within a team that already carries deep clinical credibility and strong operational, EMR, and technical knowledge. This role is explicitly complementary. It fills the gap between clinical and technical depth on one side and ServiceNow product and solution knowledge on the other. The Senior Director will translate platform capabilities into scalable industry plays, own partner co-development motions with key SIs and technology partners, and serve as a connective layer between field sales, product, marketing, and the broader provider ecosystem. They will be a consistent presence with priority accounts and a builder of field-ready assets that drive pipeline without requiring GTM in every room.

This individual is responsible for the following areas:

How You'll Spend Your Time

Time allocation follows the Global Industries GTM operating model. Roughly 60% of this role is customer-facing: executive engagement, EBC delivery, pipeline creation, and priority account progression. The remaining 40% splits between industry strategy and product collaboration (Responsibilities 5 and 6, approximately 20%) and field enablement, play development, and business reporting (Responsibilities 7 and 8, approximately 20%). This role is most active as a door opener and trusted advisor through the point of technical win. After that, the account team leads and this role re-engages on an as-needed basis. Commercial, legal, and close milestones belong to the AE and deal team.

Areas of Responsibility

1. Executive Presence and EBC Engagements

Representing ServiceNow's vision and strategy directly to provider executives is the primary function of this role. This Senior Director will be a leading voice in Executive Business Center engagements, delivering compelling presentations that connect ServiceNow's platform capabilities to the operational and strategic priorities health system leaders are accountable for. This is not a supporting role in those rooms. This individual owns the narrative, the content quality, and the executive relationship that follows. Beyond EBCs, this includes industry forums, executive roundtables, and targeted account engagements where a senior, credible presence accelerates trust and shortens the path to commitment.

2. Customer Focused Pipeline Development

Drive net new pipeline by bringing operationally grounded, solution-level expertise into conversations with provider executives and senior leaders. Engage through industry forums, events, and targeted roundtables. Pipeline creation requires connecting ServiceNow's platform capabilities to the priorities that matter most to health system leaders: margin, workforce, operational throughput, and digital infrastructure. This role earns trust with senior buyers through command of the solution landscape and how it moves the metrics executives are accountable for. Pipeline created and influenced by this role is measured through in-quarter NNACV.

3. Sales Oriented Pipeline Progression

Partner with account executives and their teams to progress pipeline by infusing industry expertise into account strategy, forming relationships with key buying center executives, and helping shorten deal lifecycles by highlighting business value and competitive differentiators. This role functions as a door opener, relationship keeper, and trusted advisor. It stays actively engaged through technical win, with a particular focus on accounts where senior stakeholder relationships or strategic complexity require an objective, practitioner-level voice in the room. After technical win, the account team leads and this role re-engages on an as-needed basis.

4. Clinical Knowledge Applied to the Platform

A core expectation of this role is the ability to take clinical and operational knowledge and apply it directly to ServiceNow's platform. Not just describe the problem space, but work with solution consultants, product teams, and partners to frame and articulate how the platform solves the problem at the workflow level. This role provides the business oversight and strategic context for demonstrations and proof of concept work, connecting clinical and operational priorities to what is being shown in the platform. Building and running demos is Solution Consultant territory. This individual ensures the business case and clinical logic behind the demo is airtight and lands with the executive audience. That depth is what makes the customer-facing work credible.

5. Solution Ideation and Product Strategy Alignment

Partner with ServiceNow's product teams and key technology partners to inform and shape the product and solution vision for the provider segment. This is not passive input. This Senior Director will bring direct market signals, executive buyer feedback, and deal-level patterns into product conversations to guide roadmap prioritization, use case validation, and partner co-development decisions. This role is particularly focused on net new products and solutions where no off-the-shelf play exists yet. The goal is a tighter feedback loop between what health systems need, what the field is selling, and what gets built. This individual is a named stakeholder in that process, not a bystander to it.

6. Partner Development and Execution

Own the provider-specific partner GTM motion with a focused set of strategic SIs, advisory firms, and technology ecosystem partners. Priority partners include large GSIs and management consulting firms with established provider practices, as well as technology partners whose platforms intersect with ServiceNow in the health system environment. This role owns the co-build and co-sell relationship at the solution and GTM strategy level, not just the referral. It does not own partner program management, deal registration, tier compliance, or ISV commercial and certification relationships. Those sit with partner-aligned roles. This Senior Director is focused on a select set of strategic partners where joint solutions directly advance provider segment pipeline and close enterprise-level deals.

7. Industry Play Development and Scalable GTM Motions

Define and develop repeatable, insight-driven industry sales plays that translate Healthcare Provider market dynamics into executable field motions. This requires synthesizing signals across multiple inputs: emerging industry themes, executive voice of customer, deal-level win/loss patterns, and the full breadth of ServiceNow's vertical and horizontal product portfolio. A core output of this work is field-ready content: plays, positioning, use case narratives, and competitive tools that sellers can run without GTM in the room. Scalability is the goal. If the play requires this Senior Director to be present to work, it is not yet finished.

8. Analyze, Drive, and Report on the Business

Analyze the global and regional business to understand trends, opportunities, needs, and movement against goals. The primary success metric for this role is in-quarter NNACV: pipeline created directly and pipeline influenced across priority accounts. Use business analysis to identify where concentrated effort will move the number, and use that to shape priorities, change behaviors, and reinforce high-yield actions across the field.

Qualifications

• 10+ years of experience at the intersection of healthcare provider operations and enterprise technology, with a track record of translating sector knowledge into commercial outcomes. The ideal background combines provider-side credibility (health system leadership, operations, strategy, or clinical informatics) with meaningful enterprise technology experience (GTM, solution advisory, consulting, or business development). Strong candidates may come from large SIs or management consulting firms with deep provider practices, from health system technology or strategy leadership roles, or from enterprise software companies serving the provider market in a non-purely-sales capacity. A pure clinical background without prior enterprise technology exposure is not the target profile for this role. Deep knowledge of operational workflows, buying dynamics, and technology priorities across acute care, ambulatory, and post-acute care delivery models is required.

• Demonstrated ability to apply clinical and operational knowledge directly to enterprise platform capabilities, including framing business strategy and clinical logic for platform demonstrations and proof of concept work. This role does not build demos, but owns the business case and clinical credibility behind them.

• Strong familiarity with the healthcare technology ecosystem spanning clinical systems (EHR/EMR platforms such as Epic, Oracle Health, and Meditech; clinical decision support; ambient documentation), financial systems (ERP, revenue cycle management, claims processing, cost accounting), and operational systems (workforce management, supply chain, facilities, credentialing, and patient access), including how these systems integrate and where enterprise platforms like ServiceNow create value across and between them.

• Strong understanding of regulatory compliance frameworks and their operational implications for Healthcare Provider organizations, including but not limited to: HIPAA/HITECH, 21st Century Cures Act, CMS Conditions of Participation and Value-Based Care program requirements, The Joint Commission and DNV accreditation standards, FDA regulations governing SaMD, HITRUST CSF and SOC 2, and emerging AI governance guidance from HHS and ONC relevant to clinical and operational decision support.

• Established industry presence within the Healthcare Provider sector, including active participation in industry events, associations, and thought leadership forums.

• 5+ years of enterprise platform software experience in a GTM, solution advisory, business consulting, or business development capacity focused on Healthcare Provider organizations. Direct quota-carrying sales experience is not required. What is required is a demonstrated ability to develop repeatable sales plays, build field-ready enablement assets, and guide complex, multi-stakeholder deals from industry narrative through commercial close. Candidates with experience structuring co-sell motions with SIs or technology partners in the provider space are strongly preferred.

• Experience influencing product roadmap or solution strategy in collaboration with product teams or technology partners, particularly in a healthcare context, including shaping net new solutions where established plays do not yet exist.

• Ability to travel up to 40% of the time.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Principal Workflow Architect - Technology Workflows & ServiceNow Platform]]> Company Description

Job Description

Key Responsibilities:

Consult and Advise: Engage with senior VP+ stakeholders to understand their short term and long-term goals and challenges, providing expert advice both in pre-sales and delivery capability on how ServiceNow can optimize their operations.

Solution Design: Design and architect end-to-end solutions using ServiceNow Industry products that align with business requirements and Industry best practices with strong focus on service management, customer service, automation and user experience, clearly defining the value of ServiceNow.

Process Improvement: Proactively analyze the current state and identify new options for improving ways of working to achieve / exceed business results. Make sense of complex or contradictory information to effectively solve problems.

Cross-Functional Collaboration: Work closely with IT, operations, and business stakeholders, product and other external and internal teams to ensure that solutions are aligned with business needs and are implemented effectively. Constantly positioning effective cross-product solutions for the industry.

Industry Best Practices: Drive and develop plans for the adoption of Industry Best Practices across ServiceNow products at process, solution architecture and technical leadership in the configuration, customization and implementation of ServiceNow Technology Workflows & Platform solutions.

Thought Leadership: Keep up to date on the emerging and latest Industry & competitive trends, the latest ServiceNow capabilities, trends, and best practices, sharing regularly this knowledge with the team and clients.

Qualifications

Qualifications:

AI Experience: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.

Implementation Service Expertise: Proven experience as a Solution Architect or Principal-level Consultant in a fast-paced professional services environment with a strong understanding of IT Management business processes.

ServiceNow Knowledge: Familiarity with ServiceNow, especially in IT Service Management (ITSM), IT Operations Management (ITOM) and ServiceNow Platform technologies.

Consultative Mindset: Excellent communication, presentation and problem-solving skills with the ability to think strategically and drive complex projects from concept to completion.

Stakeholder Management: Excellent communication skills with the ability to engage and influence stakeholders at all levels. Excellent interpersonal skills, customer-centric attitude and experience working with diverse team

Technical Acumen: Understanding of integration, data models, and process automation, with the ability to communicate technical concepts to non-technical audiences. Experience with Web Technologies (e.g. JavaScript, Web Services, XML) and working in a SaaS environment.

User Experience: Ability to deliver solutions that provide best in class user experience with a focus on ease of use, logical process flows, accessibility and productivity.

Analytical Skills: Experience in analyzing business processes, creating workflow diagrams, and documenting requirements in a clear and concise manner.

Language Skills: Fluency in Arabic and English is essential

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[CRM Architect]]> Company Description

Job Description

As a CRM Architect, you will play a vital role in our CRM strategy by supporting our enterprise customers throughout their ServiceNow journey, defining the business value and tailoring end-to-end solution architecture to their specific needs, business model, value chains, and streams. You will collaborate closely with stakeholders to understand their strategic objectives, bring industry best practices for common challenges and use cases, map these to ServiceNow Industry Solutions, and help the customer understand the value of ServiceNow compared to competitors. You will also document and guide the delivery of transformative ServiceNow implementations, leveraging your experience and knowledge of the telecommunications industry.

Key Responsibilities:

Consult and Advise: Engage with senior VP+ stakeholders to understand their short-term and long-term goals and challenges, providing expert advice both in pre-sales and delivery capability on how ServiceNow can optimize their operations.

Solution Design: Design and architect end-to-end solutions using ServiceNow Industry products that align with business requirements and Industry best practices, with strong focus on service management, customer service, automation, and user experience, clearly defining the value of ServiceNow.

Process Improvement: Proactively analyze the current state and identify new options for improving ways of working to achieve/exceed business results. Make sense of complex or contradictory information to effectively solve problems.

Cross-Functional Collaboration: Work closely with IT, operations, business stakeholders, product, and other external and internal teams to ensure that solutions are aligned with business needs and are implemented effectively. Constantly positioning effective cross-product solutions for the industry.

Industry Best Practices: Drive and develop plans for the adoption of Industry Best Practices across ServiceNow products at process, solution architecture and technical leadership in the configuration, customization, and implementation of ServiceNow Industry Solutions.

Thought Leadership: Keep up to date on the emerging and latest Industry & competitive trends, the latest ServiceNow capabilities, trends, and best practices, sharing regularly this knowledge with the team and clients.

Qualifications

AI: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

CRM Transformation Experience: Proven experience leading or contributing to end-to-end CRM transformation initiatives, including assessment of legacy CRM landscapes, definition of target operating models, redesign of customer-facing processes (sales, service, fulfillment), and execution of large-scale CRM platform rollouts. Experience guiding customers through change management, adoption, and value realization in complex, multi-stakeholder CRM programs.

Implementation Service Expertise: Proven experience as a Presales Architect, Solution, Platform Architect, or Principal Consultant in competitive solutions, such as e.g., Salesforce, Microsoft, or Pegasystems, with a strong understanding of service management and customer service processes.

ServiceNow Knowledge: Familiarity with ServiceNow, especially in Customer Service Management (CSM) or Field Service Management (FSM), or IT Service Management (ITSM), is a plus. Willingness to learn and become certified in ServiceNow if not already.

Consultative Mindset: Strong problem-solving skills with the ability to think strategically and drive complex projects from concept to completion.

Stakeholder Management: Excellent communication skills with the ability to engage and influence stakeholders at all levels.

Technical Acumen: Understanding of integration, data models, and process automation, with the ability to communicate technical concepts to non-technical audiences.

User Experience: Ability to deliver solutions that provide best-in-class user experience with a focus on ease of use, logical process flows, accessibility, and productivity.

Analytical Skills: Experience in analyzing business processes, creating workflow diagrams, and documenting requirements in a clear and concise manner.

Certifications: Competitive certifications, such as Salesforce certifications (e.g., Service Cloud Consultant) or ServiceNow certifications (e.g., CSA, CIS-CSM), are highly preferred.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Program Director - Professional Services - German Speaking]]> Company Description

Job Description

The Program Director is a senior delivery leader operating as an individual contributor, accountable for orchestrating and enabling the successful execution of large-scale, complex programs—often spanning multiple projects, geographies, and business units. This role is responsible for strategic leadership, program governance, stakeholder engagement, and ensuring the delivery of transformative business outcomes through the ServiceNow platform. While the primary focus is on strategic oversight and leadership, the Program Director is expected to demonstrate the capability and willingness to engage hands-on when needed—rolling up their sleeves to drive progress, solve problems, and ensure success.

Key Responsibilities

Set strategic direction for a select group of complex programs, ensuring alignment with business goals and customer value.
Oversee and enable Program Managers and Project Managers, ensuring consistent delivery in accordance with established standards and ServiceNow best practices.
Ensure robust processes and forums are in place to effectively manage and control risk, change, resources, and financials.
Build and maintain strong relationships with executives, partners, and customers; provide executive-level updates and act as a trusted advisor, guiding the customer on actions required for success
Foster a high-performance, collaborative team culture by critically assessing the skills required to achieve a successful outcome.
Ensure alignment and collaborate with Customer Success to deliver measurable business outcomes and maximize value realization for customers
Collaborate with Customer Success to establish comprehensive Program Governance (Strategic, Portfolio, Technical, Program, and Project).
Support pre-sales by shaping solutions, contributing to proposals, assessing delivery risks and lead the efforts around program structure and governance for large opportunities.
Champion the adoption of AI-driven delivery methodologies to accelerate implementations.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
15+ years of progressive experience in professional services, program management, or equivalent roles within large, complex consulting organizations.
Extensive experience with SaaS platforms and organizations, especially ServiceNow, including relevant product trainings
Ability to articulate a compelling Platform Story and the business challenges ServiceNow can address, familiarity with ServiceNow product configuration is a plus.
Demonstrated success in providing oversight for multi-million-dollar, multi-project programs for strategic accounts.
Demonstrated expertise in enabling customers to adopt and integrate AI and automation solutions, as well as utilizing these technologies to optimize internal program delivery processes and inform strategic decision-making.
Extensive experience in supporting customers through business transformations (OCM) and guiding them through high-level organizational change elements while driving technical transformation.
Strong financial acumen, with experience in program budgeting, forecasting, and value realization.
Excellent communication, negotiation, and executive stakeholder management skills.
Project Management certification (PMI – PgMP (Program Management Professional), MSP (Managing Successful Programs), or equivalent) and Agile/Scrum/SAFe experience is a plus.
Ability to travel as required (up to 50%).

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr. Software Engineer, Frontend/Fullstack - Moveworks]]> Company Description

Job Description

Sr. Software Engineer, Fullstack

As a Senior Fullstack Engineer on the web team, you will play a lead role in creating the next generation of the Moveworks Agentic Assistant ecosystem. The ability to leverage ML and Generative AI intelligence for the fullstack makes it innovative and fun! Join us, and you'll find yourself in a unique playground, working on web applications that directly impact every Moveworks customer. In other words, we needed you here yesterday!

We're crafting an enterprise-focused GAI ecosystem. You'll shape diverse functionalities, cater to various user personas, and forge a solution that meets enterprise needs. Your role spans designing AI powered agent builder experiences and creating robust UI frameworks with scalable, reliable building blocks.

What you will do:

Design and implement AI powered agent builder product features using cutting-edge technical approaches to deliver business value.
Expand the product's reach to more customers, domains, and global markets, ensuring high quality engineering implementation.
Architect and build out Moveworks web technology stacks such as authentication, event tracking, application platform, and design systems.
Promote best practices and standards to build modular and scalable web apps and APIs between backend services.
Work closely with the product, ML and engineering teams to augment user experience, find creative solutions to fill in gaps in technology, and increase customer adoption.
Work at a startup pace in a small company with a high degree of ownership

Qualifications

What you bring to the table:

BS or higher degree in computer science or a related field, or equivalent relevant experience
5+ years of professional development experience in building complex web applications
Experience with major modern Web UI framework (e.g. ReactJS) and experience building UI at scale
Strong product sense and a passion for building scalable web or conversational UI products
Excellent cross-functional collaboration skills
A constant thirst for learning and a willingness to get out of your comfort zone

Nice to Have

Experience working with AI Agent products

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Software Engineer, Agentic Systems - Moveworks]]> Company Description

Who we are

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Come join us!

ServiceNow

Job Description

The Role

What you get to do in this role:

Agent orchestration engine — A state machine that manages long-running agent sessions, coordinating planning, execution, and user interaction across multiple LLM calls and tool invocations
Distributed session management — Lease-based ownership using DynamoDB conditional writes, heartbeat protocols, and crash recovery via checkpointing
Event-driven message pipeline — SQS FIFO queues for ordered delivery, Kafka consumers for event processing, and real-time streaming via gRPC and Socket.IO
Structured concurrency — Python asyncio TaskGroups running multiple concurrent tasks per session (message polling, lease heartbeats, output publishing, orchestrator execution) with fail-fast semantics and graceful cancellation
Observability infrastructure — OpenTelemetry instrumentation, distributed trace context propagation across async boundaries, custom span lifecycle management for sessions that span minutes
Caching and state layers — Redis, DynamoDB KV stores with per-org/per-bot scoping, batch read optimization, and hot-reload configuration

Qualifications

To be successful in this role you have:

You should have deep experience in at least 3 of these areas:

Distributed systems: consistency models, idempotency, exactly-once delivery, distributed locking/leasing
Concurrent/async programming: Python asyncio, Go goroutines, structured concurrency, cancellation handling
Event-driven architectures: message queues (SQS, Kafka), pub/sub, backpressure, delivery guarantees
Database systems for infrastructure: DynamoDB (conditional writes, transactions), Redis (connection pooling, pub/sub)
Observability: OpenTelemetry, distributed tracing, span context propagation, Prometheus metrics
gRPC/protobuf: streaming RPCs, service interface design, error handling patterns

Required:

5+ years building production backend/infrastructure systems
Strong in Python or Go (ideally both)
Experience designing and operating systems that handle real traffic at scale
Comfort with ambiguity — these are novel problems without textbook solutions

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Director, Platform Architect Mgmt]]> Company Description

Job Description

Relocation to West Palm Beach is available and provided by ServiceNow

The Director, Platform Architecture is a strategic leader responsible for shaping the architectural vision, driving customer advisory strategy, and delivering AI-enabled transformation outcomes across a portfolio of VLE/LE customers. This role oversees multiple teams of Platform Architects, builds executive-level relationships, and partners across CEG, Sales, Product, and Partner ecosystems to drive adoption, value realization, and enterprise digital transformation at scale.

Key Responsibilities

Talent Development & Organizational Leadership

Build and lead high-performance teams of Platform Architects and Sr. Managers.
Drive talent strategy, hiring, skills development, and career pathing aligned to evolving AI and platform requirements.
Foster a culture of continuous learning, mentorship, and professional growth.
Encourage innovation and diverse perspectives, empowering employees to develop their careers and contribute to organizational success.

Industry Expertise & Alignment

Maintain deep industry expertise by maintain close alignment with Major Area leaders and Segment leads across major industry areas.
Develop and enable high performing Platform Architects and Senior Managers, enabling them to address complex, industry-specific challenges.
Actively engage with major industry area organizations within the company to ensure architectural strategies and talent deployment remain aligned with market trends and organizational priorities.

Project Staffing & Resource Management

Oversee project staffing across their aligned Major Area, ensuring optimal allocation of resources to meet customer needs and strategic objectives.
Proactively manage the pipeline of accounts, ensuring visibility into upcoming projects and resource needs to support strategic business growth.
Collaborate with business development and account teams to forecast demand and align staffing plans with evolving customer requirements and organizational priorities.
Ensure proper staffing for all engagements by matching skills, experience, and certifications to project needs, optimizing team performance and customer outcomes

Attract, recruit, and hire top talent for Platform Architect and Sr. Manager roles, leveraging industry networks

Monitor and adjust staffing plans to maintain alignment with major industry area organizations and business priorities.

Enterprise-Scale Architecture Strategy

Serve as the senior architectural advisor to CIO/CTO and C-suite leaders across a multi-account portfolio.
Establish long-term, enterprise-level roadmaps and AI-enabled digital transformation strategies.
Ensure customers adopt scalable architecture, AI/GenAI patterns, data governance, and platform operating models.

Qualifications

Qualifications

7–10+ years in consulting, digital transformation, or enterprise architecture leadership.
Proven track record coaching senior talent and managing multi-level architecture teams.
Strong influence with CIO/CTO-level executives and enterprise strategy teams.
Deep understanding of AI, automation, data, and emerging technology trends.
Experience shaping enterprise operating models and transformation programs.
Strong ecosystem leadership experience (GSIs, SIs, Big 4, strategic partners).
Expertise in multiple ServiceNow product suites and platform strategy.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Staff Software Engineer, UI Lead]]> Company Description

Job Description

This role is available in either our San Diego or Santa Clara office

About the Team:

What you get to do in this role:

This role is approximately 60% UI/Frontend leadership and 40% backend platform engineering.

UI / Frontend Leadership (Primary – ~60%)

Define and drive frontend architecture standards and engineering practices across the Platform Engineering division
Evolve and mature an established, production-scale UI platform — improving performance, scalability, and developer experience
Design and implement reusable component libraries, UI frameworks, and tooling that other engineers build upon
Lead frontend testing strategies and establish quality standards across the team
Collaborate closely with UX and design teams to translate design systems and prototypes into scalable, accessible UI components
Mentor and influence engineers across teams, elevating frontend craft and consistency

Backend / Platform Engineering (Secondary – ~40%)

Design and implement scalable RESTful APIs and microservices architectures
Build and maintain backend services using Java and/or Python
Develop and deploy microservices-based applications on Kubernetes
Work with relational databases, SQL, Spring, and Hibernate
Integrate backend services cleanly with frontend systems

Qualifications

To be successful in this role you have:

12+ years of software engineering experience building scalable, high-quality applications
Experience in critical thinking and innovation aimed at AI integrations into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Demonstrated experience driving frontend architecture and engineering standards at a team or division level
Experience building AI/ML-enabled products or features, with the ability to translate AI capabilities into practical, user-facing experiences
Strong critical thinking and a track record of integrating AI into engineering processes, workflows, or decision-making

Frontend / UI

Deep expertise in JavaScript and modern frameworks — React, Angular, Lit Framework
Strong command of UI design principles, usability, cross-browser compatibility, and accessibility standards
Experience with modern styling approaches including SASS, CSS-in-JS, and styled components
Proficiency with frontend testing frameworks such as Jest, Cypress, TestCafe, Mocha, or Selenium
Familiarity with design system implementation and component-driven development

Backend / Platform

Solid backend development experience with Java and/or Python
Experience with REST, JSON, AJAX, Spring, Hibernate, and relational databases
Hands-on experience with Kubernetes and microservices-based deployment
Familiarity with JVM performance tuning and optimization is a plus
Experience in designed, developed, and maintained microservices-based applications on Kubernetes, improving scalability, reliability, and deployment speed
Experience in functional programming, stateless architectures, ADTs is a plus

FD21

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[ Staff Data Platform Software Engineer, Graph — Veza]]> Company Description

Job Description

This role requires 3 days in office in Redwood City.

What you will do

Develop, maintain and scale Graph features to directly and indirectly support actionable customer intelligence across various products.
Drive the performance, scalability, and reliability of the backend services and APIs for our platform.
Collaborate with product managers, other software engineers, and security experts to build product features that meet business objectives and security standards.
Continuously optimize and improve your work through code and design reviews, testing, and refactoring.
Implement logging, monitoring, and auditing capabilities to ensure visibility and compliance with regulatory requirements and operational health metrics.
Stay current with industry trends and emerging technologies across different fields and leverage them to drive innovation and improve our platform.

Qualifications

Experience:

Proven experience (minimum 8+ years) in professional backend software development with a focus on data modeling, data management, identity, security, or related areas.
A history with the development of databases, storage layers, query engines or adjacent tooling.
Experience with complex relational data models in OLAP systems and/or graph database systems such as Neo4j.
Deep knowledge of relational algebra and graph algorithms.
A familiarity with caching mechanisms and distributed systems.
A proven ability to develop and test code in one or more modern backend programming languages such as Golang or Kotlin.
Experience designing and implementing RESTful APIs in microservice architectures.
Experience with cloud platforms, such as AWS, Azure, or Google Cloud Platform, and containerization and orchestration technologies, such as Docker and Kubernetes, is a plus.

You Are:

An excellent problem-solver with high attention to detail.
Someone who can work both independently and collaboratively in a fast-paced environment.
A strong communicator with the ability to relate technical concepts to both technical and non-technical stakeholders.
A mentor who helps others become the best versions of themselves.
A pleasure to work with!
Able to be onsite 3 days a week in Redwood City

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Machine Learning Engineer, GAI Search Platform - Moveworks]]> Company Description

Job Description

What You Will Do

We are looking for Machine learning engineers to join our GenAI Search Platform team to improve our search-based question answering systems, utilizing both traditional machine learning and cutting-edge generative AI technologies. At Moveworks, we build conversational search systems to provide instant answers to enterprise users’ questions. We deliver business intelligence support by combining modern information retrieval with the latest advancement in natural language understanding, including LLMs (large language models). By accurately retrieving, matching, ranking, and summarizing text snippets grounded in heterogeneous knowledge sources, our search products are reshaping the enterprise search experience for millions of our customers’ employees.

The search platform team works closely with the ranking, product, design, infrastructure and data science teams to drive our agentic search products to the next generation of capabilities focusing on performance and enterprise readiness.

Drive the development of our search platform with new LLM-enabled generative AI features in a fast-paced environment. This platform would enable product teams to build new applications and features quickly, ship new prototypes to customers at scale, evaluate and iterate on ranking improvements in a systematic manner, and enforce guarantees on quality, security, privacy and scalability.
Develop systematic evaluation metrics and methodology for our search models, leveraging LLMs to address unique challenges in the enterprise such as security and privacy.

Qualifications

What You Bring To The Table

3+ years of engineering.
Passionate about helping product and ranking teams move faster and scale their solutions better in an environment where everyone cares deeply about customer impact and success.
First-hand experience relevant to search platforms such as traditional information retrieval, search ranking and relevance, recommendation systems, or question answering systems.
Background in text processing, information retrieval, natural language understanding, or machine learning.

Nice to Have

Experience with (or desire to learn) large language models, retrieval augmented generation (RAG), and agents.
Experience in Python. Contributing to mature python libraries or platform code, including open-source repositories is a nice to have.
Experience in Golang (not required).

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Platform Architect]]> Company Description

Job Description

You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.
Be an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
Provide a variety of architectural knowledge across multiple workflows.
Develop relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
Translate goals to outcomes into a customer roadmap.
Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
Manage technical governance, and a delivery operating model and governance.
Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
Support the sales effort by scoping and estimating the engagement and change orders.
Be an active contributor of leading practices and expertise related to the ServiceNow platform.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI’s potential impact on the function or industry.
8+ years progressive experience as part of a professional services (SaaS) organization; or equivalent education/experience
Polish language proficiency as mandatory (Native or C level)
Management consulting experience
Success driving complex issues through analysis and resolution
Industry domain expertise
Large program experience leading architecture and design
Enterprise architecture experience
Cloud application technology experience
Right to work in country

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Platform Architect]]> Company Description

Job Description

You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.
Be an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
Provide a variety of architectural knowledge across multiple workflows.
Develop relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
Translate goals to outcomes into a customer roadmap.
Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
Manage technical governance, and a delivery operating model and governance.
Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
Support the sales effort by scoping and estimating the engagement and change orders.
Be an active contributor of leading practices and expertise related to the ServiceNow platform.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI’s potential impact on the function or industry.
8+ years progressive experience as part of a professional services (SaaS) organization; or equivalent education/experience
Management consulting experience
Success driving complex issues through analysis and resolution
Industry domain expertise
Large program experience leading architecture and design
Enterprise architecture experience
Cloud application technology experience
Right to work in country

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Platform Architect]]> Company Description

Job Description

You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.
Be an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
Provide a variety of architectural knowledge across multiple workflows.
Develop relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
Translate goals to outcomes into a customer roadmap.
Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
Manage technical governance, and a delivery operating model and governance.
Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
Support the sales effort by scoping and estimating the engagement and change orders.
Be an active contributor of leading practices and expertise related to the ServiceNow platform.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI’s potential impact on the function or industry.
8+ years progressive experience as part of a professional services (SaaS) organization; or equivalent education/experience
Management consulting experience
Success driving complex issues through analysis and resolution
Industry domain expertise
Large program experience leading architecture and design
Enterprise architecture experience
Cloud application technology experience
Right to work in country

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Enterprise Account Executive - Retail]]> Company Description

Job Description

What you get to do in this role:

Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
Identify the right specialist/ support resources to bring into a deal, at the right time

Qualifications

To be successful in this role you have:

10+ years of sales experience within software OR solutions sales organization
Experience establishing trusted relationships with current and prospective clients and other teams
Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
Experience achieving sales targets
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
The ability to understand the "bigger picture" and our plans around IT
Experience promoting a customer success focus in a "win as a team" environment
Willingness to travel up to 50%

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Enterprise Account Executive - Telco]]> Company Description

Job Description

What you get to do in this role:

Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
Identify the right specialist/ support resources to bring into a deal, at the right time

Qualifications

To be successful in this role you have:

10+ years of sales experience within software OR solutions sales organization
Experience establishing trusted relationships with current and prospective clients and other teams
Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
Experience achieving sales targets
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
The ability to understand the "bigger picture" and our plans around IT
Experience promoting a customer success focus in a "win as a team" environment
Willingness to travel up to 50%

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Principal Workflow Architect - ServiceNow Platform (Integration & Data)]]> Company Description

Job Description

The Team

The Expert Services Team, part of the Customer Excellence Group (CEG) at ServiceNow, collaborates with customers to help them achieve their business outcomes by providing

implementation and advisory services. As part of this diverse team, you will work with our customers and partners to drive consumption, adoption, and customer satisfaction by showcasing the value of their ServiceNow investment.

Within Expert Services, we have product-specific expert practices. One of these practices is the ServiceNow Platform team, which works with cross-functional departments such as Finance, Procurement, IT, HR, and many other teams across a variety of global clients. We are looking for motivators, problem solvers, and original thinkers like you to join our team.

The Role

As a Principal Workflow Architect within the Platform team, you will play the role of an architect and a trusted advisor to the customer on product-agnostic core ServiceNow functionality. You will design and configure the most complex solutions and architectures using best practices, ensuring customer success, thereby adding value and increasing productivity for the customer.

What you get to do in this role:

Collaborate with customers in their efforts to take advantage of their ServiceNow investment
Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions.
Lead customer workshops on architecture (Cloud and On-Prem), design and integrations
Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments.
Enable customers in defining their business and technical requirements of the solution following Agile methodologies and mapping them to product capabilities
Design creative implementation solutions using technical best practices for manageability, performance, upgradability, user experience and security
Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Self-Hosted, Domain Separation, Mid-servers, and more
Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges
Contribute towards continuous improvement of leading practices
Grow and mentor other members of ServiceNow and the partner ecosystem
Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on security, infrastructure, and architecture
Demonstrate thought leadership by contributing to webinars, white papers, and community groups, highlighting expertise in the Low Code space
Engage with ServiceNow product teams to provide feedback and insights on new features, capabilities, and best practices.
Work and travel within MEA, based on customer and project demands

Qualifications

Qualifications

In order to be successful in this role, we need someone who has:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Consulting experience within enterprise organizations with the ability to influence and consult customers in an enterprise architectural environment
Experience in defining and deploying future-state workflows and in identifying solutions from a people, process and technology perspective
Understanding on-premise self-hosted environments and architecture
Experience and/or willingness to grow technical depth on SaaS and on-premise environment, technologies like XML, HTML, Angular, JavaScript, relational Database principles, LDAP, SAML/SSO, REST, SOAP, GraphQL, Web Services, Linux, database server, load balancers, and others
Experience and/or willingness to grow in ServiceNow NowAssist products
Excellent communication and presentation skills
Experience in advising and analysing Product strategies based on business priorities
Excellent interpersonal skills, customer-centric attitude , and experience working with diverse team
Fluency in Arabic and English is essential

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Enterprise Account Executive, Financial Services]]> Company Description

Job Description

What you get to do in this role:

Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
Identify the right specialist/ support resources to bring into a deal, at the right time

Qualifications

To be successful in this role you have:

10+ years of sales experience within software OR solutions sales organization
Experience of working with in the Financial Services market, ideally with a focus on the "Genossenschaftsbanken" Territory (i.e. R+V Banken, Sparda Banken, DZ Bank)
Experience establishing trusted relationships with current and prospective clients and other teams
Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
Experience achieving sales targets
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
The ability to understand the "bigger picture" and our plans around IT
Experience promoting a customer success focus in a "win as a team" environment
Willingness to travel up to 50%

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr Advisory Solution Consultant, CRM (Korea)]]> Company Description

Job Description

As a Solution Consultant for the South Korea market, you will play a pivotal role in helping large organizations across different industries accelerate digital transformation and enhance customer engagement through innovative CRM solutions. You will partner with Sales, Product Management, and Executive Leadership to deliver technical expertise and strategic guidance throughout the sales cycle. This role requires a deep understanding of enterprise priorities, compliance requirements, and regional business dynamics.

What You’ll Do

As the CRM Solution Consultant, you will leverage your technical and domain expertise to develop, position, and deliver product-specific solutions during sales engagements, while supporting quarterly and annual sales objectives for your region.

Key responsibilities include:

Partner with Sales as a trusted technical advisor and domain expert to support CRM solution sales
Lead discovery workshops tailored to enterprise needs, uncovering challenges such as customer lifecycle management, partner engagement, operational visibility, and omnichannel experiences.
Deliver compelling product demonstrations that showcase how our solutions align with digital transformation strategies and enterprise modernization initiatives.
Respond to technical and product-related inquiries from enterprise customers, partners, and internal teams, ensuring alignment with regional data privacy laws and compliance standards
Collaborate with Product Management to provide feedback on enhancements that address unique enterprise needs, such as integration with ERP systems, advanced analytics, and AI-driven workflows.
Share best practices and reusable assets with peers to improve team efficiency and effectiveness in enterprise-focused engagements.
Stay informed on competitive landscape and regulatory changes, including emerging technology trends and enterprise compliance requirements
Represent the company at enterprise events, including regional technology forums, leadership summits, and industry trade shows.

What We’re Looking For

To succeed in this role, you should bring:

CRM Expertise: Deep hands-on experience in CRM and customer experience, with strong knowledge of service, sales, lead & opportunity management.
AI Integration Mindset: Ability to leverage or critically evaluate AI in workflows, decision-making, and problem-solving within CRM contexts for enterprise use cases.
Enterprise Experience: Proven track record engaging with large organizations
Regulatory Knowledge: Familiarity with regional compliance frameworks such as PIPA
Communication Skills: Exceptional ability to translate complex technical concepts into clear, business-oriented language for senior enterprise stakeholders.
Analytical & Problem-Solving Skills: Innovative thinker with a focus on process improvement and delivering customer-centric value.
Collaboration: Proven ability to work effectively in cross-functional, global teams.

Qualifications

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
10+ years of pre-sales solution consulting or sales engineering experience
Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
Experience working collaboratively with product management, product marketing, partners, and professional services
Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr Advisory Solution Consultant, Security ]]> Company Description

Job Description

ServiceNow Korea is seeking a driven Pre-Sales Security Solution Consultant (SC). The Security and Risk Solution Consultant will be the subject matter expert providing leadership and expertise to support customers during the sales engagement. You will partner with sales, solution consulting and the rest of the ServiceNow ecosystem to achieve customer success through thought leadership and driving awareness. The role takes a consultative approach with our customers and prospects to discover and map business outcome-driven solutions.

The Security & Risk SC will also participate in the acquisition and retention of customers by leveraging the GRC and Security Operations (Security Incident Response, Threat Intelligence and Vulnerability Response) solutions and the rest of the ServiceNow portfolio. This is a hands-on Security SC who is capable of going wide and deep on solution development and positioning.

What you get to do in this role:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Responsible for creating innovative solutions leveraging ServiceNow Security Operations (Security Incident Response, Threat Intelligence and Vulnerability Response).
Review customer's security architecture and design process and system integrations to ServiceNow Security Operations.
Respond to customer questions including RFPs/RFIs relating to ServiceNow Security Operations in both Korean and English.
This role is pivotal in providing our growing customer base with lessons learned, strategies, and advice to enhance real-world Security Operations across Korean enterprises and government entities.
Develop and contribute to sales campaigns focused on Security Operations tailored to the Korean market.
Contribute and maintain a dynamic showcase of Security Operations solutions created on the ServiceNow platform.
Develop solutions and capabilities that enable other Solution Consultants and ServiceNow's Partners to demonstrate the value of Security Operations.
Configure solution environments to address customer requirements and business issues specific to Korean regulatory and business contexts.
Collaborate with Product Management and Development team members to enhance ServiceNow Security Operations with new capabilities that address customer needs in the APAC region.
Ability to work in a global team, share best practices and solutions with other Solution Consultants to enhance the quality and efficiency of other team members.
Stay current on competitive analyses and understanding differentiators between ServiceNow and its competitors in the Korean market.
Supporting Marketing events – user conferences, trade shows, analyst demonstrations, webinars etc.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Fluency in Korean and English (written and spoken) is required for customer engagement and internal collaboration.
Demonstrated pre-sales excellence with outstanding communication and presentation skills, able to simplify complex security concepts for both technical and business stakeholders.
Experience building and delivering compelling product demos, proof-of-value engagements, and technical presentations mapped to customer pain points and industry verticals relevant to Korea (financial services, manufacturing, government, telecommunications).
Proven track record as a trusted advisor, influencing account teams and client executives in Security Operations deals.
Familiarity with real-world security operations environments, including SOC, NOC, SOAR, CSIRT, and modern XDR/EDR approaches.
Proficient with critical security ops technologies: SIEM, SOAR, IDS/IPS, vulnerability and breach management, endpoint protection, cloud security controls, and threat intelligence platforms.
Strong documentation and technical writing skills for proposals, architecture diagrams, and regulatory mapping (ISO27001, NIST, CIS, GDPR, PIPA - Personal Information Protection Act, and other Korean compliance frameworks).
Understanding of Korean regulatory landscape including PIPA, Network Act, Financial Security requirements, and evolving data sovereignty regulations.
Understanding of cloud security architectures, secure migration, and modern regulatory frameworks (zero trust, supply chain resilience, data sovereignty).
Awareness of AI-enabled Security Operations tools for threat detection, workflow automation, and incident response.
Good understanding of GRC and the ability to articulate business value linked to regulatory compliance, risk management, and operational resilience within the Korean business context.
Bachelor's degree or equivalent, with 3–5 years of related security experience required.
Experience working with Korean enterprises, understanding local business culture and decision-making processes is highly valued.
Adaptable, collaborative mindset with a desire to learn and stay current on fast-changing cybersecurity and ServiceNow trends.
Adhere to ServiceNow's operational excellence in all aspects of work and collaboration.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Director, Compensation Business Partner — Sales]]> Company Description

Job Description

About the Role

We’re looking for a Director, Compensation Partner to serve as the dedicated advisor to our global Sales organization. This is a high-visibility role at the intersection of data and strategy — you’ll translate market intelligence and plan analytics into clear, actionable recommendations that shape how we attract and retain top sales talent and influence business decisions at scale. If you’re equally comfortable building a regression model and presenting findings to an executive, this role is for you. You will partner directly with Sales HRBPs, Talent Acquisition, Finance, and Sales leadership, and are expected to bring a point of view rather than simply administer process.

Key Responsibilities

Analyze performance and compensation data to assess plan effectiveness, identify trends, and recommend improvements.
Lead annual and mid-year compensation planning cycles, including modeling, communications, and rollout.
Ensure compliance and governance across compensation programs, including policy adherence and audit readiness.
Stay current on industry benchmarks and market trends to ensure competitiveness and relevance of compensation structures.
Support M&A activities from a sales compensation perspective, including due diligence on acquired plans, retention incentives for key sales talent, and integration of acquired teams into existing frameworks.
Conduct compensation benchmarking and gap analysis for acquired entities, developing transition plans that balance retention risk with cost considerations and internal equity.
Drive analysis on ad hoc research and various pay projects; bring a point of view, not just a spreadsheet.
Develop and advise on programs and training to educate HR, leaders, and managers on compensation programs, reinforcing the organization’s compensation philosophy and culture.
Proactively identify plan effectiveness gaps and bring forward data-backed recommendations before problems escalate.

Qualifications

Required Qualifications

10+ years of progressive compensation experience, with meaningful exposure to Sales incentive design and administration in a complex, matrixed environment.
Strong proficiency in Excel (pivot tables, lookups, statistical analysis, modeling).
Proven ability to serve as a strategic business partner and advisor to senior executive leaders — comfortable presenting to VP- and C-suite audiences.
Proven ability to translate data insights into recommendations that influence leadership decisions.
Strong consultative instincts — you ask the right questions, challenge assumptions respectfully, and build trust through expertise.
Resourceful and self-directed — able to navigate ambiguity and move work forward without waiting for perfect information.
Strong organizational and time management skills; proven ability to manage multiple priorities simultaneously.
Strong communication and stakeholder management skills, including the ability to simplify complex compensation concepts.
Bachelor’s degree in Business, Finance, HR, Economics, or related field (or equivalent work experience).

Preferred Qualifications

Experience with Workday, compensation management systems, or BI tools.
Background in M&A integration from a compensation perspective.

Key Competencies

Analytical Rigor: Able to build models, interpret trends, and use data to solve business problems.
Influence & Partnership: Confident in working with senior leaders and cross-functional stakeholders.
Communication: Clear, concise, and compelling explanations.
Business Acumen: Understands how sales organizations work and how compensation affects behavior.
Continuous Improvement Mindset: Comfortable iterating and optimizing processes and programs.

JV20

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Customer Success Manager - Moveworks]]> Company Description

Job Description

To be successful in this role you have:

You have 7+ years of account management, implementation, or sales experience in software/SaaS
You have experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience
You have experience supporting deployments with large enterprise customers
Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal
You have experience building strong internal and external relationships, including with senior-level executives throughout companies
You are diplomatic, have tact and you are poised under pressure
You possess a voracious appetite to learn and grow
You have completed a Bachelor’s degree
You are willing to travel 10-25% of the time

Qualifications

You have 7+ years of account management, implementation, or sales experience in software/SaaS
You have experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience
You have experience supporting deployments with large enterprise customers
Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal
You have experience building strong internal and external relationships, including with senior-level executives throughout companies
You are diplomatic, have tact and you are poised under pressure
You possess a voracious appetite to learn and grow
You have completed a Bachelor’s degree
You are willing to travel 10-25% of the time

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Enterprise Account Executive - Public]]> Company Description

Job Description

What you get to do in this role:

Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
Identify the right specialist/ support resources to bring into a deal, at the right time

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years of sales experience within software OR solutions sales organization
Experience establishing trusted relationships with current and prospective clients and other teams
Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships
Experience achieving sales targets
The ability to understand the "bigger picture" and our plans around IT
Experience promoting a customer success focus in a "win as a team" environment

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr Solution Consultant - Public Sector (Ottawa)]]> Company Description

Job Description

What you get to do in this role:

Support product sales as a technical and domain expert of a client-facing sales team
Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement
Provide feedback to product management about product enhancements that can address customer needs and guide additional value
Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
Stay current on competitive analysis and market differentiation
Support marketing events including executive briefings, conferences, user groups, and trade shows

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
5+ years of pre-sales solution consulting or sales engineering experience
Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
Experience working collaboratively with product management, product marketing, partners, and professional services
Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence
Candidate should live in the Greater Ottawa area
Willingness to travel

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr Solution Consultant - Public Sector (Ottawa)]]> Company Description

Job Description

What you get to do in this role:

Support product sales as a technical and domain expert of a client-facing sales team
Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement
Provide feedback to product management about product enhancements that can address customer needs and guide additional value
Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
Stay current on competitive analysis and market differentiation
Support marketing events including executive briefings, conferences, user groups, and trade shows

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
5+ years of pre-sales solution consulting or sales engineering experience
Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
Experience working collaboratively with product management, product marketing, partners, and professional services
Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence
Candidate should be based in the Greater Ottawa area
Willingness to travel

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Customer Success Executive - Public Sector]]> Company Description

Job Description

The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.

As a trusted advisor, you’ll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow’s teams and strategic partners.

What You Get to Do in This Role:

Drive Post-Sales Success: Own and lead the customer’s post-sales transformation, aligning ServiceNow’s offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes.
Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success.
Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization.
Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIs—adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities.
Foster Strategic Alignment: Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success.
Advocate for Innovation and Continuous Learning: As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team.
Set Success Metrics and Milestones: Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized

Qualifications

Ideal Candidate:

Key Requirements:

AI Integration & Thought Leadership: Experience leveraging AI to enhance work processes, decision-making, and problem-solving, including AI-powered automation, workflow optimization, and data-driven insights
Enterprise SaaS Transformation & Strategic Advisory: Extensive experience leading large-scale digital transformations within SaaS or enterprise software environments.
C-Level Presence & Relationship Management: Proven ability to engage, influence, and build lasting relationships with senior executives, including within some of the world’s largest enterprises..
Leadership Expertise: A minimum of 15 years in management consulting, solution consulting, or a leadership role at a top-tier consulting firm, with a strong track record of exceeding business objectives.
Strategic Account Management: Demonstrated success in leading high-impact customer success or consulting teams and managing complex, strategic accounts.
Business Acumen & Problem-Solving: Ability to identify, analyze, and solve complex business challenges while aligning technology solutions with customer objectives.
Cross-Functional Leadership: Strong experience working across multiple departments, driving alignment, and managing stakeholders in large, matrixed organizations.
Adaptability & Change Management: Ability to navigate dynamic environments, adjusting strategies to meet evolving customer and business needs.
Operational & Execution Excellence: Skilled at designing and implementing scalable, repeatable processes while maintaining a hands-on approach to drive successful execution.
Collaboration & Communication: Exceptional ability to communicate complex ideas clearly, foster collaboration across teams, and influence stakeholders at all levels.
Customer-Centric Mindset: Deep understanding of customer challenges, needs, and motivations, with a focus on delivering value-driven solutions and ensuring long-term success.

This role is ideal for a seasoned strategic advisor who thrives in high-impact environments and has the expertise to guide enterprise customers through digital transformation at scale.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Principal Platform Architect]]> Company Description

Job Description

You will be part of the Customer Success team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements.

What you get to do in this role:

The Principal Platform Architect is a senior, outcome‑driven technical advisor who partners with enterprise customers to establish ServiceNow as a core platform for digital transformation. Operating at IC5 level, this role leads complex, multi‑workstream engagements, shapes architectural strategy at scale, and influences executive stakeholders across customers, partners, and internal teams.

The Principal Platform Architect sets the architectural bar for delivery excellence, platform governance, and long‑term platform health, while mentoring other architects and influencing broader regional best practice

Key Responsibilities

Enterprise‑Scale Platform Leadership

Act as the senior platform authority across multiple, complex enterprise engagements.
Own end‑to‑end platform architecture strategy, including instance strategy, governance models, integration patterns, and platform health at scale.
Translate business strategy into multi‑year architectural roadmaps aligned to enterprise transformation outcomes.

Executive Advisory & Influence

Engage confidently with C‑level and senior leadership, elevating discussions from implementation detail to strategic platform value and outcomes.
Influence customer decision‑making on platform standardisation, adoption strategy, and operating models.
Represent ServiceNow as a trusted architectural partner, not just a delivery resource.

Delivery Governance & Quality

Define and enforce architectural standards that reduce technical debt and enable sustainable growth.
Provide design authority, high‑level reviews, and escalation support for complex delivery scenarios.
Partner closely with Engagement Managers, Sales, and Customer Success to ensure architectural integrity through sell, structure, and deliver phases.

Practice & Capability Leadership

Mentor and coach Platform Architects and senior consultants, raising architectural maturity across the region.
Contribute to leading practices, methodologies, and IP, shaping how Platform Architecture is delivered at scale in EMEA.
Support sales scoping, estimation, and deal qualification for high‑complexity engagements.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

Platform & Technical Depth

Strong background in SaaS / PaaS environments, ideally within a software vendor or large enterprise platform context.
Broad domain exposure (e.g. ITSM, CRM, HR, SecOps, GRC, Low Code, Industry Workflows).

Capability Indicators

Executive presence and credibility at board and C‑suite level. Ability to influence without authority across customers, partners, and internal teams. Demonstrated leadership through technical authority, mentorship, and impact, rather than people management.

Professional Services & Transformation

Proven experience leading enterprise‑scale digital transformation programmes. Consulting / Professional Services background with post‑sales delivery ownership. Comfortable operating across ambiguity, complexity, and senior stakeholder expectations.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Solution Sales Executive - Public Sector - Moveworks]]> Company Description

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Come join us!

ServiceNow

Job Description

The Senior Solution Sales Executive will oversee market success of ServiceNow's Moveworks products within our pubic sector clients. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:

Support territory strategy and planning to improve vertical agreement, account use case targeting and execution
Provide input to AE during the account planning process based on territory strategy and recommendation
Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
Champion diversity and belonging to contribute to an open and inclusive environment

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years knowledge on return on investment of specialty solutions area to lead solution win
Experience as an AE, or in alternative sales/ customer service role
Experience selling into the UK public sector is highly desirable
Understanding of business sales processes
Travel required: 30-50%

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Enterprise Account Executive - Utility & Retail ]]> Company Description

Job Description

What you get to do in this role:

Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
Identify the right specialist/ support resources to bring into a deal, at the right time

Qualifications

To be successful in this role you have:

10+ years of sales experience within software OR solutions sales organization
Experience establishing trusted relationships with current and prospective clients and other teams
Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
Experience achieving sales targets
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
The ability to understand the "bigger picture" and our plans around IT
Experience promoting a customer success focus in a "win as a team" environment
Willingness to travel up to 50%

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Solution Sales Executive - CRM & Industry Workflows]]> Company Description

Job Description

You will achieve sales quotas for allocated accounts and/or territory on a quarterly and annual basis by:

Developing a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for Central
Arranging and conducting initial Executive and CxO discussions and positioning meetings; close collaboration with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing ServiceNow’s CRM & Industry Workflows solution
Being the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the ServiceNow platform
Close collaboration with Core Sales Teams (AE’s, SC’s, Leadership) and other ServiceNow Solution Areas (Customer, Employee, IT) to deliver outcomes-based solutions to our clients and prospects
In partnership with assigned Account Executive and Solution Consultant, present our CRM & Industry Workflows offering directly to prospects, customers, partners and at industry events and seminars
Support the regional ServiceNow partner channels to drive an effective customer experience
Articulate customer success strategies to the field in order to streamline and standardize Platform presentations and value proposition
Sales and partner eco-system sales enablement
Prospect qualification and the development of new sales opportunities and ongoing revenue streams with limited support from inside sales
Sales process management and opportunity closure
Ongoing account management to ensure customer satisfaction and drive additional revenue streams

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years knowledge on return on investment of specialty solutions area to lead solution win
Experience in solution sales, preferably within a Customer Service Management / CRM / CX / CPaaS vendor
An understanding of the CRM or CX solution-related business processes
Able to thrive in a fast paced, growing, deadline driven environment
Willingness to go above and beyond to win in the market against stiff competition
Ability to communicate complex issues in simple terms via written and oral media, to a variety of different audiences
Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system
Excellent communication and presentation skills in Japanese and English
Regional travel required

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Partner Account Manager]]> Company Description

Job Description

As a Partner Account Manager, you will help support our transformational vision: 'Partner Success' is synonymous with 'Customer Success' in accelerating Digital Transformation and predictable outcomes for our partners.

The Partner Account Manager is aligned to a focused regional territory to lead Co-sell/Co-delivery and "Sourced" NNACV. You will produce new business in logo accounts, and ensuring our partners help provide successful projects within your territory or region. You will work with Field Sales, Solution Sales specialists, Pre-sales, and the Customer Outcome teams to grow the pipeline.

What you get to do in this role:

Work with ServiceNow partners to produce new business.
Ensure our partners help provide successful projects to customers.
Support joint sales pursuit activities to guide field interlock resulting in "Sourced" NNACV.
Accelerate account growth through joint go-to-market plans in consideration of ServiceNow's four C requirements: Capacity, Capability, Competency, and Customer Success.
Ensure Alliance operational thoughtfulness, consistency and business review governance with ServiceNow and executive partners from regional partners.
Develop capacity plans to assure partners are well positioned to sell the value of the Now Platform and to provide successful customer implementations (through proper competencies, certifications, and committed co-delivery plans).
Work with Marketing teams on both sides to build joint closed-loop demand generation plans (Partner Prospecting Days, CxO Roundtables and joint events).
Ensure the Partner strategy is following Value Selling (i.e., Value Prompter) and Now Value principles.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Broad-based business and technology expertise with 10+ years in sales or 7+ years in either partner management or consulting
Experience driving successful business development activities
Experience working with organizations in multiple cities and markets
Experience partnering with multiple Sales teams to grow the partner ecosystem in a "win as a team" environment
Experience serving as a trusted advisor

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Field Marketing Manager]]> Company Description

Job Description

Collaborate closely with the ServiceNow headquarters (US) team to stay informed on globally-driven campaigns, curate and select initiatives most relevant to the Japanese market, and lead projects to localize and deploy them in partnership with the Japan marketing team
Work in close alignment with the ServiceNow headquarters (US) team to drive awareness and adoption of the new "Buying Group" concept within the Japan marketing team
Lead the development of content strategies primarily for online marketing campaigns — both online and offline — overseeing the translation process for localized content and managing end-to-end project leadership when content is produced independently
Plan and execute co-marketing campaigns in collaboration with partners
Work cross-functionally with regional sales teams including Account Executives, Account Development Reps, Solution Sales Reps, and Solution Consultants to deliver best-in-class demand generation campaigns and activities
Manage and execute targeted marketing plans to include online and offline lead generation programs and field campaigns that support pipeline acceleration and new customer acquisition
Provide end-to-end logistical campaign support including contract negotiation, vendor management, campaign creation, lead-flow management, internal/external communications, etc.
Engage with Account Development Reps to track lead follow-up, qualification, and conversion
Monitor, analyze, and report on marketing campaign effectiveness and ROI
Evaluate marketing opportunities with third-party vendors, partners, and agencies to support the overall GTM plan
Recommend and pilot new marketing tactics to grow pipeline and/or improve efficiencies
Manage a marketing budget and track spend
Work with Internal Marketing teams to understand market needs and best metrics for success
Translate goals into a digital acquisition strategy, providing media best digital assets around optimal targeting.
Own process of obtaining of all creative and tracking assets needed to launch campaign
Provide scorecards to management team and own campaign maintenance report and other detailed reports related to the forecasting and performance of campaigns

Qualifications

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Highly efficient, with a strong attention to detail and proven ability to multi-task and meet tight deadlines
Strong interpersonal skills and ability to communicate effectively
Solid understanding of campaign operations and execution
Experience with vendor management and contract negotiations
Proficient in Microsoft Office: PowerPoint, Excel, Word
7+ years of account management/program management and/or digital operations experience
Experience running large scale programs and complex client relationships
Expertise in the digital advertising landscape and related technologies
Comfort with business analytics and producing data-driven insights and reporting

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Machine Learning Engineer, GAI Search Relevance - Moveworks]]> Company Description

Job Description

What You Will Do

Craft new ranking features and optimizing existing ones to enhance relevance metrics
Develop algorithm framework to support diversified ranking features
Design platform and tooling to enable parallel ranking experiments
Develop metrics to evaluate ranking performance

Qualifications

What You Bring To The Table

First-hand experience in traditional information retrieval techniques, or machine learning based ranking models
Capable of deriving insights from query logs analysis and identifying areas of improvement for search quality
Background in text processing, information retrieval, natural language understanding, or machine learning

Nice to Have

Experience in Golang

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Data Scientist - Moveworks]]> Company Description

Job Description

What you get to do in this role:

Partner with executive, product and engineering teams to define and govern Moveworks’ critical product metrics, ensuring consistency, accuracy, and alignment across the company.
Apply rigorous statistical and machine learning techniques to unearth the critical levers that drive our core metrics. Your insights will be the bedrock of our product initiatives, and you will be accountable for forecasting and measuring the impact of these initiatives on business outcomes.
Analyze and measure core engineering system performance, isolating signal from noise by controlling for confounding variables (e.g., usage patterns, resource supply, and skill activation).
Lead the design, development, and ownership of best practices, tools, and processes for building scalable and robust analytical systems. These systems will automate established analyses and empower cross-functional partners with self-serve insights.
Drive the development of DS workflow and AI-native integrations (e.g., Superset MCP, Claude integrations) that extend self-serve data access and reduce time-to-insight for stakeholders.
Provide technical mentorship to junior data scientists and contribute to hiring and team-building, establishing best practices for data modeling, pipeline design, and evaluation methodology.

Qualifications

To be successful in this role you have:

M.S. or Ph.D. in Data Science, Computer Science, Statistics, or a related quantitative field, plus 5+ years of progressive experience building and deploying production analytics or ML solutions for enterprise software products.
Demonstrated expertise in LLM evaluation methodology, including dataset curation, benchmarking, and regression detection for AI/LLM systems.
Proven experience architecting scalable data pipelines using distributed systems (e.g., PySpark/Spark SQL), orchestration frameworks (e.g., Airflow), and cloud platforms (e.g., AWS EMR, S3, Snowflake or equivalent).
Proficiency in Python and SQL; track record of translating complex analytical work into measurable business outcomes and operational KPIs.
Demonstrated ability to lead technical workstreams and drive cross-functional alignment.
Experience providing technical leadership and mentoring to data scientists or engineers.
Experience building evaluation pipelines or harnesses for agentic or LLM-powered systems.
Experience with conversational analytics, NLP, or AI-assisted data exploration tooling.
Prior work on self-serve analytics platforms or customer-facing data products at enterprise scale.
Experience using modern AI productivity tooling (e.g., Claude, Cursor, Codex) within an enterprise SDLC.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr Enterprise Account Executive - HDFC]]> Company Description

Job Description

What you get to do in this role:

Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
Identify the right specialist/ support resources to bring into a deal, at the right time

Qualifications

To be successful in this role you have:

15+ years of sales experience within software OR solutions sales organization
Prior exposure in managing BFSI customer with excellent understanding of BFSI industry.
Experience establishing trusted relationships with current and prospective clients and other teams
Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
Experience achieving sales targets
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
The ability to understand the "bigger picture" and our plans around IT
Experience promoting a customer success focus in a "win as a team" environment
Willingness to travel up to 50%

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Associate Solution Consultant - Talent Community]]> Company Description

Job Description

This is an evergreen posting used to build a pipeline of candidate for current and future openings.

What you get to do in this role:

The Associate Solution Consultant is a hands-on technical consultant with the ability to deliver and position solutions during while achieving quarterly and annual sales objectives for an assigned territory.

Assist Commercial Growth Sales teams in the qualification of customer needs through discovery
Participate across the sales lifecycle on acquiring new customers
Provide mentoring and training to peers, colleagues and partners
Demonstrate the product, both standard and tailored to prospects and existing customers
Generate product demo scripts and scenarios and maintain demonstration environment(s)
Scope and deliver Proof of Concept/Proof of Value engagements with prospects
Respond to Request for Information/Proposal documents
Stay current on product developments/releases to a level required for demo and POC/POV
Support Marketing events – user conferences, trade shows, webinars etc.
Stay current on competitive analyses and understand differentiators between the company and its competitors
Understand business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, and security
In conjunction with Sales and Professional Services, conduct transition briefing - communicate commitments and expectations in preparation for deployment
Act as the ServiceNow subject matter expert at executive briefings and marketing events

Qualifications

This position is not eligible for employment-based sponsorship and will require in-office presence.

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
1-2 years of experience in Solution Consulting, Sales Engineering, or similar presales roles
Demonstrated ability to learn new technology
Ability to actively listen to customer requirements and provide a solution to address the customer’s business issue
Eagerness and willingness to learn
Demonstrated proactive approach to perform without being told what to do
Ability to prioritize task and be efficient to minimize wasted effort
Proven ability to live up to commitments while maintaining integrity and focus on details
Exceptional communication and presentation skills to include technical and business concepts, with a focus on customer storytelling

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Solution Consultant - Talent Community]]> Company Description

Job Description

This is an evergreen posting used to build a pipeline of candidate for current and future openings

As a member of our Commercial Growth team, you will have a major impact on our future success by supporting Commercial Solution Sales. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:

The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.
Support product sales as a technical and domain expert of a client-facing sales team
Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
Provide feedback to product management about product enhancements that can address customer needs and provide additional value
Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
Stay current on competitive analysis and market differentiation
Support marketing events including executive briefings, conferences, user groups, and trade shows

Qualifications

This position is not eligible for employment-based sponsorship and will require in-office presence.

In order to qualify for and be successful in this role, you should have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
3+ years of pre-sales solution consulting or sales engineering experience in the customer service, field service or CRM software industry
Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
Ability to actively listen to customer requirements and provide a solution to address the customer’s business issue
Eagerness and willingness to learn
Demonstrated proactive approach to perform without being told what to do
Ability to prioritize task and be efficient to minimize wasted effort
Proven ability to live up to commitments while maintaining integrity and focus on details
Exceptional communication and presentation skills to include technical and business concepts

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Senior Machine Learning Engineer, Agentic Systems - Moveworks]]> Company Description

Who we are

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Come join us!

ServiceNow

Job Description

The Role

What you get to do in this role:

Design, build and optimize scalable machine learning infrastructure to support training, evaluation, and deployment of large language models.
Build abstractions to automate various steps in different ML workflows
Collaborate with cross functional teams of engineers, data analytics, machine learning experts, and product to build new features
Leverage your experience to drive best practices in ML and data engineering

Qualifications

To be successful in this role you have:

5+ years of industry experience in Machine Learning, Infrastructure or related fields
Experience with deep learning framework such as Pytorch or Huggingface or LLM serving frameworks such as vLLM or TensorRT-LLM.
Experience with building and scaling end-to-end machine learning systems
Experience building scalable micro services and ETL pipelines
Expertise in Python and experience with performant language such as C++ or GoLang
Bachelor's in Computer Science, Computer Engineering, Mathematics, or equivalent field.
A love of research publications in the machine learning and software engineering communities
Effective communicator with experience collaborating cross-functionally with other teams

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr. Staff Information Architect, IA & Taxonomy Solutions ]]> Company Description

Job Description

Team

The Information Architecture (IA) team focuses on the planning, design, and implementation of information architecture and metadata management to achieve strategic business goals at ServiceNow. Our work spans taxonomy design and governance, data modeling, IA for digital user experiences, and vocabulary standards. We collaborate closely with teams across the company — including Digital Technology, the organizations that own ServiceNow’s digital sites, Customer Support, and Marketing — to deliver taxonomy and IA solutions that help users find the right information through the right channels.

Role

We’re looking for a Senior Staff Information Architect who brings deep expertise in information architecture, taxonomy, and ontology design together with strategic thinking, a product mindset, and a consultative approach. This person will help define where and how IA and taxonomy solutions create value, then drive those solutions from concept through delivery. The role spans IA for digital user experiences, establishing a central taxonomy repository to unify standards across digital sites, automated content tagging, and applying AI to scale and enhance IA and taxonomy work.

This is an individual contributor role. It’s a high-autonomy position for someone who thrives in ambiguity — someone who proactively shapes direction, treats IA and taxonomy as products with real users and adoption strategies, and builds cross-functional alignment naturally. If you naturally gravitate toward defining the framing and charting a path forward, this role was designed for you.

What you get to do in this role:

Define and lead IA and taxonomy strategy for digital experiences – including site architecture, navigation, content structure, and findability improvements – in close collaboration with Content Strategy, Design, UX Research, and Content Governance functions.

Develop and evolve taxonomies, ontologies, and data models that support content classification, knowledge management, and cross-platform consistency.

Lead automated content tagging initiatives, defining the requirements, considerations, and quality standards in partnership with Digital Technology teams.

Establish and steward a central taxonomy repository that serves as a shared source of truth for digital site teams — reducing redundancy and driving consistency while supporting contributions from across the organization.

Identify integration opportunities for taxonomy and IA across the business, build stakeholder alignment around their value, and turn opportunities into scoped projects.

Apply AI and emerging technologies to IA and taxonomy work — from leveraging AI for content classification and metadata enrichment to designing taxonomies and information structures that support AI-driven experiences on digital platforms.

Help build the team’s AI prompt engineering capabilities in collaboration with engineering teams, identifying where AI can accelerate taxonomy development, content tagging, and IA analysis.

Operate as a strategic partner to leadership, proactively identifying where IA and taxonomy can deliver business value and defining the path to get there — including framing proposals, articulating value, and gaining consensus before moving to execution.

Build relationships across Digital Technology, Design, organizations that own digital sites, Support, and Marketing to understand needs, position IA as a strategic enabler, and drive adoption of IA standards and services.

Contribute to team growth by sharing expertise and bringing new perspectives to how the team approaches strategy, systems, and cross-functional engagement.

Qualifications

What you’ll need to be successful in this role:

7+ years of experience in information architecture, taxonomy design, ontology development, knowledge management, semantic modeling, metadata management, or content strategy (with emphasis on structured content or content modeling), with progressive responsibility for strategic and cross-functional work.

Demonstrated experience leading IA or taxonomy initiatives end-to-end — from identifying the opportunity and defining requirements through stakeholder alignment and delivery.

Deep expertise in taxonomy and ontology design, metadata strategy and modeling, and content classification.

Experience designing IA for digital user experiences, including site architecture, navigation, and content findability.

Strong systems thinking — the ability to understand how content, data, platforms, and business processes interconnect and to design solutions that account for those dependencies.

A product-oriented mindset and consultative working style — you think about IA and taxonomy as products with users and adoption strategies, and you drive outcomes through influence rather than authority.

Track record of building consensus and influencing decisions across organizational boundaries.

Excellent written and verbal communication skills, with the ability to translate technical concepts for diverse audiences and frame proposals that resonate with leadership.

Proven ability to operate independently and define your own path forward in ambiguous or evolving environments.

Preferred qualifications:

Experience with AI applications in content or taxonomy work, such as AI-assisted classification, metadata enrichment, prompt engineering, or knowledge graph development.

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

Experience with automated content tagging or classification systems.

Experience with taxonomy management platforms such as PoolParty, Semaphore (SmartLogic), or similar semantic technology tools.

Familiarity with DITA and a baseline understanding of its structure and principles.

Background in product management, solution consulting, or business analysis — particularly scoping solutions, writing requirements, and managing stakeholder alignment.

Experience with structured content strategy, content modeling, or metadata schema design.

Hands-on experience with AI/ML tools, prompt engineering, or NLP techniques applied to content or taxonomy challenges.

Experience with enterprise content platforms, knowledge management systems, or search optimization.

Experience in a technology company or SaaS environment, ideally with exposure to IT service management or customer support ecosystems.

Master’s degree in information science, library science, UX design, or a related field; or a bachelor’s degree with equivalent additional experience.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Engineering Manager, Agentic Systems - Moveworks]]> Company Description

Who we are

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Come join us!

ServiceNow

Job Description

The Role

As the Engineering Manager for the Machine Learning Infrastructure team, you will spearhead the development of the cutting-edge platform that powers Moveworks' conversational AI. This role is absolutely critical to the long-term scalability of our core AI product and, ultimately, the company.

Your primary mission is to lead a team of talented engineers in building, optimizing, and scaling the end-to-end systems for the entire ML/LLM lifecycle. This includes our infrastructure for distributed training and inference, model evaluation frameworks, and LLM latency optimization. You will guide the team's technical vision, balancing the operational demands of our core ML infrastructure with forward-looking research to build the next generation of LLMs using cutting-edge generative AI.

The frameworks your team builds serve as the foundation for all ML models in production, serving hundreds of millions of enterprise employees. Your contributions will be instrumental in shaping the Moveworks Enterprise Copilot platform and defining the future of AI-driven employee services.

What you get to do in this role:

Lead, Mentor, and Grow a world-class team of ML and Systems Engineers, fostering a culture of innovation, ownership, and operational excellence that aligns with Moveworks' core principles.
Own the Technical Vision and roadmap for the end-to-end ML platform that powers the entire lifecycle—from data synthesis and distributed training to ultra-low-latency inference and serving—for hundreds of production models, including our proprietary MoveLM series.
Drive the Strategy for model performance and efficiency, making critical architectural decisions to optimize our GPU infrastructure for latency, throughput, and cost at massive scale.
Partner with Leaders across agentic platform, search platform, product engineering, and core infrastructure teams to define and deliver the foundational infrastructure that will power the next generation of agentic AI experiences.
Champion a Product Mindset for your platform, building powerful abstractions and tools that accelerate the velocity of machine learning engineers and researchers across the organization.

Qualifications

To be successful in this role you have:

A Master's or Ph.D. in Computer Science, Machine Learning, or a related field.
5+ years of industry experience with a proven track record of leading or managing high-performing machine learning or infrastructure teams.
Deep technical expertise in designing, building, and scaling end-to-end machine learning systems in production environments.
Strong command of Python and experience with performant languages such as C++ or GoLang.
Extensive experience with deep learning frameworks like PyTorch or Hugging Face.
Hands-on experience with modern LLM infrastructure, including distributed training frameworks (e.g., Deepspeed) and inference/serving frameworks (e.g., vLLM, TensorRT-LLM, Kubernetes).
A strategic mindset with experience balancing the demands of operating robust, scalable infrastructure with the need for forward-looking research and development.
Excellent communication and collaboration skills, with experience working cross-functionally to deliver complex projects.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[ServiceNow Technical Consultant/Developer for Finance & Supply Chain Solution Implementations]]> Company Description

Job Description

Sr. Technical Consultant (Developer), ServiceNow Finance & Supply Chain (Source-to-Pay) and Contracting Operations Solutions

The Role A Technical Consultant (TC) for ServiceNow is a functional and technical expert in the ServiceNow Expert Services Team focused on customer engagement teams – consulting with customers and configuring a selection of the growing ServiceNow Finance & Supply Chain (Source-to-Pay) and Legal Contract Operations Product Lines – which currently includes the Sourcing and Procurement Operations (SPO), Supplier Lifecycle Operations (SLO), Accounts Payable Operations (APO), Finance Case Management, Legal Service Delivery (LSD), and Contract Management Solutions – all with the goal of accelerating and driving customer business outcomes.

What you get to do in this role:

· Serve as the technical expert in optimizing and leveraging ServiceNow best practices with a strong focus on configuration versus customization.

· Support the engagements efforts such as specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders, for these specific solutions and domains

· Advise customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities in their efforts to improve their processes

· Lead customer design workshops focused on ServiceNow Platform and Solution technology

· Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution

· Draft more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them

· Guide and provide ad-hoc oversight/training for the customer’s future system administrators throughout the engagement

· Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development

· Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes

· Develop required integration components (SSO, LDAP, etc.) with multiple systems

· Develop required portal components

· Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution

· Juggle multiple and complex projects/initiatives

· Promote continuous improvement practices for delivery/engagement materials

· Support specific sales activities when required

· Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request

· Up to 50% travel annually, driven by customer needs and internal meetings

Qualifications

In order to be successful in this role, we need someone who has:

· Must be a U.S. Citizen, with ability to obtain and maintain a U.S. Public Trust security clearance.

· At least 3+ years of configuring/developing ServiceNow or equivalent solutions exampled below

· At least 5+ years of configuration/development experience for complex, highly-capable, Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting technologies – inclusive of integrations and portals

· Experience with ServiceNow Finance & Supply Chain Solutions, including Supplier Lifecycle Operations (SLP), Sourcing & Procurement Operations (SPO) and/or Accounts Payable Operations (APO) required. · ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification and ServiceNow Certified Application Developer (CAD) required - ServiceNow Supplier Lifecycle Operaations (SLP) Accreditation, Sourcing & Procurement Operations (SPO) Accreditation, Accounts Payable Operations (APO) Accreditation, and/or Legal Service Delivery Accreditation, preferred.

· Demonstrated ability to influence and consult (providing options with pros, cons and risks), while providing thought leadership to customer Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting department sponsors/stakeholders in solving business process and/or technical problems

· Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies

· Strong understanding with leading Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting related systems and tools such as SAP ECC, SAP S/4HANA, SAP Ariba, Coupa, Ivalua, Oracle Procurement Cloud, etc.

· Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity

· Proven team player and team builder

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

]]> <![CDATA[Sr. Technical Consultant (Developer), ServiceNow Finance & Supply Chain (Source-to-Pay) and Contracting Operations Solutions]]> Company Description