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Technical Curriculum Developer

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

  • Create and develop technical course content (across multiple products) at a variety of skills levels and personas in instructor-led course, digital (eLearning), simulator environments and/or videos.
  • Working as an experienced Curriculum Developer, you will be part of a team that ensures the success of new and existing courseware.
  • Familiarize yourself and become a subject-matter expert (SME) for several products and stay up-to-date on release changes by participating in pre-release knowledge sessions and stakeholder workshops.
  • Complete course updates for existing content for every release by completing detailed analysis of delta changes, edits, template updates, and the use of graphics and iconography.
  • Update class instances and set-up data packages of ServiceNow for each release.
  • Perform and manage QA and feedback of content, including technical labs and simulator tasks.
  • Be a valuable team player that interacts with the technical project coordinator, Instructors, and cross-functional work teams, key stakeholders, and subject matter experts to develop course specifications and gather course content.
  • Create certification exam materials, including scenarios, multiple-choice, and other item formats for use in testing knowledge.
  • Travel up to 20% (worldwide) per year.

Qualifications

To be successful in this role you have:

  • 2-5 years previous technical training/eLearning/instructional design experience.
  • 2-5 years hands-on experience implementing or has participated as an implementation team member for a ServiceNow installation.
  • Worked as a successful field consultant in collaboration with partners and customers.  
  • Background in Risk and Compliance or Customer Service Management or software/field consulting preferred.
  • Understanding of web technologies (HTML, CSS or JavaScript) and experience with any programming/scripting language (preferred).
  • Experience in Agile or rapid development and quick turnaround of training deliverables.
  • Develops and uses graphics, templates, and icons throughout instructional design work.
  • Operates with a high performance, Growth-Mindset attitude that results in flexibility, creativity, and wiliness to work independently by displaying dependability and accountability of meeting deadlines and contributing to problem solving.
  • Incorporates measurement and assessments into all learning content.
  • Constructs quality content for technical training based on industry design standards, processes, and incorporating user and stakeholder feedback.
  • Produces artifacts throughout the design process for each course or certification assessment project (Examples include - scoping training request documentation, storyboards, project plans, sprints, scripts, eBooks, course outlines, data sheets and marketing copy.)
  • Utilizes effective project management techniques to organize training projects and to ensure quality.
  • Communicates to stakeholders and team members with articulate and detailed presentations and ability to effectively lead productive meetings.
  • Proven experience in a technical training/instructional design environment required.
  • Demonstrates strong working knowledge of MS Office applications, including Word, Excel, and PowerPoint.
  • Demonstrates working knowledge of eLearning technologies, such as authoring tools (e.g. Articulate 360, Captivate) and design/development tools (e.g., SnagIt, Camtasia, ScreenFlow).
  • Experience with Learning Management Systems (LMS) and web conferencing applications.

 

JV19

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

 

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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