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Sr Staff Applied Research Scientist/Engineer

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

The Advanced Technology Group (ATG) at ServiceNow is a customer-focused innovation group building intelligent software and smart user experiences using existing and latest advanced technologies to enable end-to-end, industry-leading work experiences for customers. We are a group of researchers, applied scientists, engineers, and product managers with a critical mission to power AI based workflows and solutions.

As part of Core LLM Team, we build and evolve Generative AI based solutions, and partner with teams to build products and end-to-end AI-powered work experiences. In equal measure, we lay the foundations, research, experiment, and de-risk AI technologies that unlock new work experiences in the future.

Applied research scientists/engineers are expected to find innovative and cost-effective solutions to key problems, deliver high quality code, and work with product managers/machine learning engineers/performance, quality engineers to take the product to market.

Qualifications

To be successful in this role you have:

  • 15+ years of related experience with a PhD/Master’s degree/Bachelor's degree in computer science/statistics or equivalent
  • Strong research and working experience in transformer based architectures is a must
  • Strong research experience/excellent knowledge in the theory and practice of generative AI based algorithms and solutions.
  • Excellent articulation and story telling skills. Ability to explain complex research/science ideas in a simplified form.
  • Expertise in Python, OOP, Design Patterns, time and space-efficient algorithms
  • Expertise in common machine learning frameworks like PyTorch, Tensorflow etc.
  • 5 plus years of relevant research experience in NLP/NLU using deep learning, generative AI, or related ML/AI fields.
  • Experience building new products that use challenging algorithms
  • Expertise in coding efficient, modularised and quality software
  • Expertise in core AI/ML pipelines, techniques and algorithms
  • Knowledge of unit testing, profiling, and code tuning

 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

 

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