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Technical Writer - Emerging Talent Intern (July - December 2024)

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We are the Experience Team (EX)! We are made up of Product Designers, UX Researchers, Technical Writers, Design Operations, Design Technologists and Visual Designers.   

We are successful because of the collective minds of diverse individuals within the Experience Team, contributing to building innovative software that makes workflows smarter. We embrace representation in and from all professional and personal backgrounds and cultures to help propel passion and innovation in all our products.   

Learn more about our team here - 
As an Emerging Talent Intern, you can expect to be given the space and the opportunity to build upon your skills and knowledge, while contributing to critical work as part of a core team.  

What you get to do:   

  • Creating product documentation for end users and system administrators   
  • Learning to author in a variety of environments, primarily DITA/XML   
  • Researching, writing, and ensuring the accuracy of content that covers current and future releases of our product   
  • Working closely with development teams in an Agile environment   
  • Conducting peer reviews of documentation   
  • Collaborating with other information developers to produce and share content for different types of deliverables (blogs, product documentation, knowledge base, video)   

Program Details:   

  • 6-month program:  
    • Start Date: July 8, 2024 
    • End Date: December 13, 2024 
    • Full time 40 hrs/week  
  • Benefits – health benefits, 401k, etc. 
  • Hourly competitive pay, based on experience  
  • Location: Open to all locations in the United States (Remote and onsite)  
    • Relocation stipend offered, if applicable


***Actively enrolled university students, or recent university graduates (May 2023-Present), are not eligible. Internships and new college graduate roles are posted on our careers page, if available ***  

Seeking career changers and/or emerging talent: We are looking for aspiring talent that has passion for Technical Writing with minimal relevant job experience, and who is eager to learn! 

  • Self-taught, certification/bootcamp, and community college graduates from liberal arts and writing backgrounds, are highly encouraged to apply   
  • Ability to commit full-time during program dates   
  • Position is not eligible for employment-based sponsorship  
  • Have the ability to understand and learn technical products and concepts   
  • Passionate about creating content   
  • Experience working in markup languages such as DITA, HTML, XML, or SGML, is a plus   
  • Have the ability to obtain information through research, interviews, and experimentation   
  • Interact collaboratively with peers from different cultural backgrounds, beliefs, opinions, and views   
  • Ability to provide writing samples demonstrating your ability to research, analyze, and apply critical thinking to a subject, sample web pages or other multimedia communications project

For positions in California (outside of the Bay Area), we offer a base pay of $28 - $35, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.


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