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Staff Technical Program Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description


The Release Program Management team takes large, company-wide, highly visible programs from vision to release. We facilitate ServiceNow’s overall release process through key partnerships with technology and business stakeholders. We work hard to ensure high quality on-time releases that delight our customers.


As a Staff Technical Program Manager on the Release Management Team, you will be responsible for managing operational release programs and leading strategic projects from start to finish. You will be responsible for providing innovative ideas to improve business processes and tools while executing daily program oversight of progress, tasks, and risks.  Your primary focus will be supporting product and engineering teams throughout the end-to-end release process, but your responsibilities will also include cross-functional coordination with downstream stakeholders such as legal, go-to-market, and customer support. Each day you will exercise key skills such as conflict resolution, cross-team collaboration, as well as asking and answering questions with precision.

What you get to do in this role:

  • Manage Release Programs to support ServiceNow releases
  • Develop the overall prioritization, project plan, milestones, deliverables, and success criteria for large programs
  • Identify, assess, prioritize, and mitigate risks to meet program objectives
  • Simplify complex issues into a crisp, actionable executive-level status
  • Provide a proactive, strategic perspective on improvements to the business, SDLC or infrastructure processes
  • Execute change management initiatives to ensure successful cross-organization adoption and sustainment of process changes including delivery of communications, supplemental artifacts, process maps, and training
  • Coordinate the day-to-day activities required to deliver a high-quality product on time


In order to be successful in this role:

We need someone who is process-oriented, results driven, and able to drive the software release process.  The key to success is the ability to be a flexible thinker and an outstanding communicator who is comfortable working cross-functionally with various stakeholders across organizational boundaries.  

  • 8+ years of project/program management experience in mid/large size companies, ideally on a Product Engineering or Release Management team
  • BA/BS degree or higher in Business Management, Computer Information Systems (CIS), Management Information Systems (MIS), Operations and Information Management (OIM) or other equivalent combination of education and experience.
  • Experience working on and managing large projects or programs with cross-functional teams.
  • Strong working knowledge of MS Excel, MS PowerPoint, MS Visio and similar applications
  • PMP and Agile certifications


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.


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