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Curriculum & QA Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

  • Recruit, mentor and manage Curriculum Development and QA team based in India.
  • Work with Content Portfolio Managers and other stakeholders to maintain a matrixed work model and a pipeline for upcoming projects for the Quality Analysts.
  • Act as primary point of contact for all Curriculum Developers and Quality Analyst for all requirements, escalations, and reports.
  • Mentor and develop team members through frequent coaching and feedback to help the team achieve their performance and professional goals
  • Review and evaluate the learning content for quality
  • Ensure ADDIE model and all design standards are applied consistently through standard processes
  • Perform quarterly and annual performance evaluations
  • Collaborate with Portfolio Managers and other stakeholders to identify learning needs, provide progress updates, identify and mitigate risks, and ensure smooth implementation of learning products.
  • Implement process improvement strategies through project planning, reporting, and quality mechanisms
  • Create and manage the strategy for highlighting team goals, projects, and projects to global stakeholders
  • Experience with Learning Management Systems (LMS) is a plus.

Qualifications

To be successful in this role you have:

  • 4+ years of people management experience and Quality Audit preferably in a leadership or program management role.
  • Detailed understanding of all aspects of managing a Quality Analyst team including process, guidelines, methodology, as well as skills assessments, and operations.
  • Experience working with global teams and flexibility to work US hours (35-40 % of the work time)
  • Demonstrated excellence in written and verbal communication, organizational skills, and project management.
  • Experience developing and implementing goals and strategies based on broader organization goals
  • Strong self-directed program management skills, including managing details, and keeping multiple tasks/projects on track
  • Strong analytical skills and experience using and presenting data to make decisions
  • Knowledge of instructional design theory and application, including, but not limited to: adult learning theory, needs assessment approaches and techniques, performance analysis methods and techniques, methods and techniques for developing learning and behavioral outcomes
  • Experience working with cross-functional teams in global environment
  • Experience and proficiency with MS Office
  • Proficient in Articulate authoring tools such as Rise and Storyline 360
  • Demonstrated proficiency with SCORM compliant production tools
  • Industry certifications in instructional design, curriculum development, performance improvement, project management, and content-specific certifications as appropriate

 

JV20

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

 

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