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Sr Inbound Product Manager - Cloud Automation

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description


The ServiceNow Data Platform powers enterprise solution experiences across our global cloud and hundreds of thousands of customer instances, delivering a scalable data foundation and automation services for the NOW Platform.  Come join the Data Platform team and work with a world-class engineering team to provide rock-solid reliability and reimagine the orchestration framework for our rapidly growing cloud infrastructure

What you get to do in this role:  

We're looking for a passionate, driven Senior Product Manager who can help shape product vision and drive roadmap to reinvent our cloud automation experiences for internal and external audiences.  As a Senior Product Manager, you will define and track KPIs focused on automation utilization and reliability; drive roadmap priorities, work with multiple internal engineering teams to define and deliver features based on target personas; and facilitate end-to-end delivery of key initiatives to improve our orchestration framework.  This role includes regular external customer engagement opportunities as part of a high-impact, customer-centric environment with a highly collaborative team.


To be successful in this role you have:

  • 5+ years of experience in product management focused on enterprise cloud solutions
  • 3 plus years’ experience in a SaaS company and/or Cloud Infrastructure automation space
  • Strong experience in scoping and defining requirements for cloud solution architectures
  • Strong communication and interpersonal skills
  • Ability to work as part of a distributed global team
  • Exposure to cloud orchestration technologies like Containers, Kubernetes, or similar open-source offerings will be an advantage.
  • Familiarity with public cloud platforms, including Microsoft Azure and Amazon Web Services.
  • Bachelor's degree in a technical field (e.g. CS, CSE, EE) or relevant work experience in development, solutions architecture, or pre-sales engineering

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.


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