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Director, Inspire Value

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow is actively seeking an exceptional leader to helm the Inspire Value team in India. Positioned as a crucial pillar within the Global Sales Strategic Accounts team, Inspire Value is committed to revolutionizing the enterprise software customer experience, aiming to deliver unparalleled value and exponential returns for our esteemed clientele. Our approach is founded on a deep understanding of diverse industries, our clients' strategic imperatives, and their desired outcomes. We engage extensively with our clients to discern how ServiceNow can effectively drive their digital transformation objectives through bespoke, industry-specific solutions and strategic partnerships.

At the core of our approach lies the innovative Now Value methodology, which fosters creative customer engagement experiences. Through this methodology, we craft and lead strategic, consultative interactions that foster consensus and alignment on how the core capabilities of the ServiceNow platform can bolster CXO-level business transformation objectives. Drawing from years of practical experience and a profound understanding of both business and technology trends, the Inspire Value Director cultivates and nurtures a team of trusted executive advisors. These advisors serve as invaluable partners to our customer executives, collaborating closely with them, as well as with System Integrators and internal stakeholders across ServiceNow, to ensure mutual success and lasting impact.

What you get to do in this role:

  • Build and lead an excellent strategy and value consulting team
  • Coach and enable consultants to construct high-quality customer deliverables including the development of end-to-end content for compelling solutions and the business benefits of our solution for customers
  • Mentor and provide professional development guidance to your team, ensuring engagement and opportunities to achieve professional excellence.
  • Guide the team against measurable set goals.
  • Foster an environment of learning. You will lead the team and all partners across ServiceNow on selling and value management, including discovery, value analysis, creation and revision, messaging, industry benchmarking, and executive presentation.
  • Foster a community of collaboration and knowledge sharing. You will work with internal departments such as sales, marketing, product, and services to lead the delivery of messaging, direction, and publications.
  • Use data, expertise, and personal interactions to provide feedback and suggestions. You will identify trends spanning our customers' needs to develop new services, methods and tools.
  • Provide expertise and work with internal ServiceNow departments
  • Facilitate executive workshops, and represent ServiceNow at executive forums
  • Identify and lead the creation of best practices, white papers, workshops, etc.




    To be successful in this role you have:

    • 15+ years of experience in management consulting and financial/investment analysis with at least 5 years of leadership experience
    • Experience inspiring and motivating teams with hands-on expertise, coaching skills, and help solve challenging problems
    • Ability to balance requirements, create agreement, and pivot to respond to needs
    • Integrity and passion for us and the customer
    • Exemplary analytical and financial experience
    • Skills to build relationships within teams, peers, clients, and senior leadership
    • Ability to quickly learn new solutions/functional/industry domains
    • Experience with enterprise cloud solutions
    • Ability to travel up to 40-60% of the time



    Additional Information

    ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

    At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

    If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

    For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

    Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.


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