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Staff Capacity Cost Analytics Engineer

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Role 

We are seeking a talented and detail-oriented Cloud Cost Modeling Analyst with a specific technical focus on customer usage within our Azure and private cloud.

In this role, the Analyst will be responsible for analyzing customer cloud usage patterns and identifying opportunities for cost optimization for both a customer as well as infrastructure costs.

The ideal candidate should have a deep understanding of Azure services, cost management tools, and a strong background in financial analysis. The ideal candidate should have a deep understanding of cloud infrastructure (private and public), cost management tools, and a strong background in financial analysis.

Key Responsibilities

  • Azure Cost Analysis : Conduct in-depth analysis of Azure cloud usage, expenditure, and cost drivers to identify opportunities for cost optimization and missed opportunities.
  • Customer Usage Analysis: Analyze customer cloud usage patterns to understand resource allocation, utilization, and their impact on costs.
  • Cost Modeling: Develop and maintain detailed cost models for Azure resources and services to support financial forecasting and budgeting.
  • Recommendations: Provide recommendations for optimizing cloud spending, including rightsizing resources, reserved instances, and identifying cost-saving opportunities.
  • Cost Reporting: Generate regular cost reports and dashboards to communicate cost insights to management and project teams.
  • Cost Reporting: Generate regular customer-specific cost reports and dashboards to communicate cost insights and recommendations.
  • Optimization Recommendations: Provide recommendations for optimizing customer cloud costs, including rightsizing resources, reserved instances, and identifying cost-saving opportunities.

Qualifications

To be considered for this role, we are after candidates with 

  • Bachelor’s degree in finance, Business, Computer Science, or a related field. A master's degree is a plus.
  • Proven experience in private and public cloud cost modeling and optimization with a specific focus on customer usage.
  • Strong understanding of cloud infrastructure and cloud cost management tools.
  • Proficiency in financial analysis, budgeting, and forecasting.
  • Tableau Development Experience
  • Excellent communication and interpersonal skills to effectively engage with customers and convey cost insights and recommendations.
  • Cloud certifications (e.g., AWS Certified Solutions Architect, Google Cloud Professional Cloud Architect) are a plus.
  • Familiarity with cloud cost optimization frameworks and best practices.
  • ServiceNow Experience

Desirable Skills and Experience 

  • Data analysis and modeling using tools like Microsoft Excel, Tableau or similar platforms.
  • Technical Dashboard development leveraging platforms like Tableau and ServiceNow.
  • Familiarity with multiple cloud platforms (e.g., AWS, Azure, Google Cloud, Private Cloud).
  • Experience working directly with customers and cross functional technical teams in a technical or advisory capacity.

Why ServiceNow

ServiceNow's DNA is built in purpose and values. We offer a culture of belonging, inclusivity, collaboration, and customer focus. 

Work-life balance and well-being are our topmost priorities.

We offer flexible work arrangements. 

We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong in aptitude and attitude can grow their careers through working with some of the most advanced technologies and talented professionals in the business.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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