Skip to main content

Staff Solution Architect

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The Digital Customer Experience (DCX) team creates consumer-grade digital experiences and products that help our customers and partners be successful and realize the value of their ServiceNow investment. Leveraging the latest technologies, and built on ServiceNow’s intelligent platform, we deliver a seamless, personalized experience at every step of our customers’ journey. The products we build power digital business for ServiceNow and can even become commercially available.

What you get to do in this role:

  • Lead strategic conversations with business and IT executives on attaining key business outcomes via digital maturity and transformation
  • Define the core DCX operating model of the process, data, and technology, and design the desired architectural foundations for execution
  • Work closely with the technical product managers, business architects, and enterprise architects in various domains to define and implement the future state of Digital Customer experience for ServiceNow.
  • Research Emerging trends in DCX and drive innovation roadmap for future state vision of DCX
  • Drive design decisions to build solutions that are customer grade with a focus on Security, Availability, Scalability, Performance, and User Experience and minimize technical debt
  • Provide Architecture Governance and assurance that the solutions that are delivered are compliant with the approved Architecture.
  • Act as a mentor for colleagues and help drive knowledge-sharing


To be successful in this role, we need someone who has:

  • 12+ years of Industry experience with a minimum of 5 years as a technical Architect or Enterprise Architect for B2C companies.
  • Strong Expertise in building target state architecture and architecting features to align towards that in medium to large-sized eco-systems.
  • Expertise in architecting and owning high-volume transactional systems with a strong focus on performance, scalability, security, and composability.
  • Expertise in various architectural models, including domain-driven design, microservices-architecture, event-driven-architecture, and micro-frontend-architecture.
  • In-depth knowledge of multiple technology stacks: Cloud service providers (Azure, AWS), Messaging platforms (Kafka, Dell Boomi), Languages (Java, JavaScript), UI Frameworks (Angular, React), Monitoring systems (Splunk, Catchpoint), Essential cloud services (API Gateways, CDN) and Web Technologies.
  • Strong experience in building smart systems with an in-depth understanding of AI & ML concepts and data processing mechanisms with a focus on automation, productivity, and consumer-grade experience 
  • Experience in the customer experience domain with a good understanding of various aspects like omnichannel experience, content-findability (SEO), and modern user experience.
  • Experience and deep knowledge of the ServiceNow platform is preferable.
  • Strong interpersonal skills and executive presence to single-handedly drive presentations with Executives and Senior leaders in the company
  • Demonstrated strong communications skills; must collaborate and/or influence peers through explanation of facts, policies, and practices
  • High-quality organizational and leadership skills, with the ability to strongly influence without authority
  • BS/MS in computer science, engineering, or relevant field
  • TOGAF certification preferred
  • #DTjobs

For positions in California (outside of the Bay Area), we offer a base pay of $142,700 - $249,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.


From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.