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Manager, Executive Visual Storytelling

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you’ll do:

As a member of ServiceNow's Executive Communications team, you’ll help top company leaders spotlight our mission, our products, and the people we empower through visual storytelling. Your work will help move the ServiceNow business forward by positioning our executives as visionary leaders on key topics and in moments that matter. You will also be a critical part of the Exec Comms Visual Storytelling shared service, helping scale your impact across the company.

How you’ll do it:

· Serve as a Visual Storyteller for ServiceNow’s top executive leaders.

· Drive the visual storytelling component of a holistic executive communications and thought leadership program, creating compelling visuals that help tell the right story to the right audience at the right time.

· Create presentation materials and other collateral for social media, external events, internal events, speaking engagements, executive forums, product strategy, community building, and much more.

· Create, enhance, and produce big presentations in key forums, with a consistently high bar for craft, quality, and creativity.

· Work cross functionally across ServiceNow Exec Comms to communicate vision, strategy, and impact through a range of methods (including presentations, videos, and other mediums) and on multiple channels (both internal and external).

· As needed, manage outside vendors and partners to execute key projects.

Who you’ll work with:

Our team works with ServiceNow’s executive leadership team and other partners across the company to share our story with our people and the world. You’ll partner across multiple teams including Executive Thought Leadership, Executive Social, Now Productions—not to mention executive leaders at the highest level. Your day-to-day partners will be on the Executive Communications team. We’re laser-focused, yet flexible, and are always up for a new challenge.

Who you are:

You’re a strategic thinker, passionate creator, and results-driven Visual Storyteller who understands how visuals shape perception and how stories inspire action. You know how to work backwards from the end result, and always make decisions with the audience in mind. You have high standards for your work but always hit your deadlines. You’re a leader in terms of expertise and the way you show up every day. Plus you don’t mind rolling up your sleeves to get the job done.


· 8+ years of experience in communication design / visual storytelling.

· Demonstrated experience in crafting visual communication materials that help the audience understand enterprise software or similar technology products.

· Ability to represent complex ideas and systems with clear visualizations and illustrations that are both informative and inspiring to the audience.

· Expert knowledge of graphic design, typography, color theory, UI design, layout principles, video editing, narrative structure, and animation.

· Fluency across a range of formats, including presentations, illustrations, storyboards, talk tracks, journey maps, wireframes, keyframes, audio, video, and more.

· Excellent creative ideation, concept definition, verbal communication, and writing skills

· Exceptional collaborator, feedback receiver, relationship builder, active listener, problem solver, and point of view haver.

· Expert command of graphic design and presentation tools such as PowerPoint, Keynote, Figma, Adobe Creative Suite, or similar.

· Ability to stay proactive and influential in complex, ambiguous, unpredictable situations.

· Ability to work with minimal supervision in a fluid, fast-paced environment.

· Owner of an inspiring portfolio that highlights your amazing work and showcases your ability to solve complex visual storytelling challenges in a range of formats.

· Bachelor's Degree in Interactive Media, Interaction Design, Visual Design, Visual Communication, or similar interdisciplinary fields, or equivalent combination of education and experience.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.


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