Skip to main content

Operations Deal Lead - ANZ Region

Company Description

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

We’re disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

ServiceNow is currently seeking an experienced Sales Operations Specialist for our Asia Pacific and Japan operations. This is an opportunity to work within an organization on a rocket-ship trajectory with an industry leading technology and amongst some of the brightest and most passionate professionals in the business.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

  • Serve as a Trusted Deal Coach to the Sales Organization in Australia and New Zealand.
  • Lead stakeholders in developing deal strategies from structuring to closing. Regularly lead and assist others with complex deal advice and drive solutions.
  • Provide effective onboarding and systems trainings for sales reps
  • Establish strong partnership with the Sales, Finance, Legal and other functional teams on the day to day aspects of deal process
  • Draft and review special requests for non-standard business terms for reasonableness and compliance with internal policies and best practices
  • Review Quotes and generate Order Forms for accuracy and completeness.
  • Ensure all deals are approved within pricing and discount policies.
  • Interface with Order Management to ensure accuracy of booked deals
  • Collaborate with cross-functional teams to identify and implement process improvements related to deal support, deal enablement and deal governance to optimize deal structure and accelerate deal velocity
  • Conduct UAT testing for process improvement
  • Support Quarter-end.


  • 5 or more years of proven experience in Sales Operations and/or Deal Management functions in Cloud, SaaS and subscription business
  • Effective communicator, both written and verbal
  • Organized with excellent attention to detail
  • A strong understanding of the sales environment
  • Experience with CRM and CPQ systems
  • Combination of strong intellect, exceptional active listening skills, and creative problem solving skills
  • Experience with working in multi-cultural and multi-national team
  • Driven and willing to learn and relearn in a dynamic environment
  • Team Player with positive attitude
  • Ability to meet tight deadlines and thrives in fast-paced environment, adept at managing multiple priorities in a dynamic environment.

Please note : This role will be supporting the ANZ region with working hours 5.30 AM IST to 2.30 PM IST 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.


From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.