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Analytics Community Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. 

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

What you get to do in this role:  

  1. Community Building and Engagement:
    • Develop and execute strategies to connect data professionals across various teams and departments.
    • Cultivate a sense of belonging and camaraderie within the community.
    • Encourage active participation, discussions, and knowledge sharing.
  2. Content Management:
    • Curate relevant content (articles, webinars, case studies) related to data science, analytics, and software development.
    • Manage community platforms (forums/internal collaboration tools) to ensure a positive user experience.
  3. Networking and Relationship Building:
    • Identify key stakeholders and influencers within the data community.
    • Facilitate introductions, organize meetups, and encourage collaboration.
    • Foster connections between data professionals
  4. Event Coordination:
    • Organize webinars, workshops, and conferences focused on data-related topics.
    • Collaborate with internal teams to host data-focused events.
    • Promote and drive attendance for community events.
  5. Feedback and Insights:
    • Gather feedback from community members to improve processes, products, and services.
    • Monitor community sentiment and address any issues promptly.
    • Provide insights to leadership on community trends and needs.
  6. Advocacy and Ambassadorship:
    • Be an advocate for Data & Analytics within the community
    • Represent the community’s voice in internal discussions and decision-making.


To be successful in this role you have:

  • Proven experience in community management, preferably within the tech industry.
  • Strong understanding of data-related topics (data analytics, machine learning, data engineering).
  • Excellent communication skills (written and verbal).
  • Proficiency in using community platforms, social media, and collaboration tools.
  • Ability to analyze community metrics and derive actionable insights.
  • Passion for fostering connections and building meaningful relationships.



For positions in the Bay Area, we offer a base pay of $129,500 - $226,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.


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